Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.9 stars
  • Speed
    3.3 stars
  • Reliability
    3.1 stars

Based on 907 customer ratings since 2023-06-17 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,691 Customer Reviews over 470 pages

  • Reviewer
    Location
    Notts
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Literally the worst ISP in the country. Regularly going down completely and when it is up I get an average of 1/10th of the speed I pay for which is criminal. I have received 1/2 the expected speed just twice in tests since upgrading to 1gb speed, it was honestly better speed wise on the 350mb service. Virgin media is a con and the company should be investigated by trading standards and ultimately closed down.
  • Reviewer
    Location
    Liverpool
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Charged me twice for the same bill absolutely disgusting
  • Reviewer
    Location
    Plymouth
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Generally ok, until you try to change the service, or cancel. Then they reveal themselves to be the worst - they don't listen, argue every point, grasp for whatever they can get from you, upselling with extreme incompetence. Never again.
  • Reviewer
    Location
    Surrey
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    @virginmedia waiting for a technician to install super fast broadband since January- keep getting rebooked and then get cancelled appointments …super slow and super rude customer services!!
  • Reviewer
    Location
    Harrison
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Cancelled my account 5+years ago and started charging me again with no “record” of me cancelling. And that they had no “evidence”. Managers refusing to speak to me directly (stating it was “my own fault”) and leaving it to a customer person (who was amazing and informed me noice was in and left 2 weeks later ) Had to request it being cancelled TWICE (Nov 22 and Feb 23) paying (kept affecting my credit score and I lost a mortgage offer because of it) for charges and monthly payments and hours on the phone. I had evidence and nothing could fight them, I was hung up on and told it was not my fault as their “record showed no information” of what I was talking about.
  • Reviewer
    Location
    Norwich
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Overall fast enough for my needs but everything else is a huge letdown. Being rewarded for loyalty with higher prices than new customers to not being entitled to newest hardware because it's reserved for the new customers.
    My advice is to either avoid or not to get attached- use it and bin it when contract ends.
  • Reviewer
    Location
    Dunfermline
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Total failure. After 2 months of delays and failed installation attempts, Virgin were unable to connect to their cable on the pavement outside my house. They failed to deliver on every single promise they made. So I gave up and stayed with the slower and more expensive BT. Virgin call centre staff very poor. Unintelligible accents and clearly reading from standard scripts, unable to listen or deal with anything that departs from the script. Utterly appalling and unable to deliver their core service.
  • Reviewer
    Location
    UK
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    The problem is you can only rate speed and reliability relative to price, in this respect virgin is below average, however it is their customer service that is the most horrendous part of this company.
  • Reviewer
    Location
    Crawley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    AVOID AT ALL COST, I signed up in December 2021 its April 2023, they did not connect me to internet for 15 freaking months!! I CALLED AND i emailed they still collecting money from my acc. I tried to cancel, no luck. Today after 2h on the phone, I swear to God I have anxiety when I need to call them, menager of refund department Steven, told me I am not gona be refunded cos I did not complain enugh!! Can you imagine?? I do not have brodband over a year, Iam using mobile data if I have too, and he have a nerv to tell me that I did not complain enough!! Omg what on earth.
    Future customers of Virgin Media be pl3ase do yourselves a favour and sign up with someone else.
  • Reviewer
    Location
    Swindon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    There seem to be a lot of horror stories about Virgin Media, but I have had a Broadband package with them for 3 years or so and never had a problem. The price is going up from next month (for the first time since contract started), but by less than 10%. I don't consider that unreasonable.
    There are occasional issues if you're too far from the router (standard) but the service is consistent and reliable with multiple devices connected all around the house.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.