Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars

Based on 7457 customer ratings since 2020-05-12 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,777 Customer Reviews over 95 pages

  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    200mbps. You must be joking. Its 11.40 pm. I’m gettiang 40mbps. Over subscribed isn’t the word for it. They don’t give a damn about their existing customers. They are only interested in new business.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    So my internet doesn’t always work 100% but there are no real problems. Today I get a call from virgin media with the fastest speaker in the world and a different accent. Thankfully I payed attention. With just a few yes’s I would’ve opted to an additional 7.99 on my bill. I pay for 100mb broadband speed. If I had any issues I’d let virgin media know. She also said yes on my behalf for so many important statements. I wish I could describe how manipulative they are. Not a happy first time broadband customer. As soon as I said I’d like no additional charges on my bill I was getting nothing for free and a sudden (angry) change in tone. It was almost like a test. Made me really doubt my worth as a customer.
  • Reviewer
    Location
    Oxford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Good product technically but they incorrectly overcharge you r direct debit for items /services you don't use and it is next to impossible to get a refund or find anyone sensible to talk to in customer service as it is all robots and overseas call centers
  • Reviewer
    Location
    Plymouth
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Im on an 18month package with 6 months left, i currently pay £38 a month for tv with less choice than free view, phone which i don't use so in essence just broadband. Rang up to speak to an advisor who was extremely rude and arrogant. What started out to look like a good deal really was nt and fully regret it. The ti vo box is an absolute joke, records random crap, temperamental to use. I would nt recommend this service to anyone, i was offered to reduce my bill to £33 with some extra channels but with an additional 6 month contract, after speaking to the customer service rep i would nt give her the satisfaction...........What the hell happened to politeness over the phone, I'm sure Mr Branson would expect better
  • Reviewer
    Location
    Oxford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Good product technically but they incorrectly overcharge you r direct debit for items /services you don't use and it is next to impossible to get a refund or find anyone sensible to talk to in customer service as it is all robots and overseas call centers and to add insult to injury they charge you 16p/minute on an 03 number to tell them they are taking money from you they are not entitled to!
  • Reviewer
    Location
    Southport
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    I've just switched to EE due to the fact virgin could not offer me much in the way of a new deal (I don't think they are great at looking after existing customers) and the speeds I'm getting didn't warrant paying £40 a month for. I paid for the 50mb speeds but got nowhere near that, downloading games on the Xbox was particularly slow. The cancellation with virgin was a nightmare they won't just accept you're ringing to cancel, starting telling me what a terrible decision moving to EE is and that I'm a 'brave lady'. Still even at that point they couldn't match the price EE offer and I had to laugh when they tried to get me to take the 100mb with them when I already told them they struggled to supply me with the 50mb I paid for.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    So sad such a larger company treat customers that have been with them for over 20 years as though they are STUPiD. So fed up I cannot phone them any more and be left listening to music which would never make my playlist of most dreadful songs EVER and then get through to very delightful people who never can help you.....I shall be leaving Virgin in March , just been looking at BTs packages and have decided I am NEVER going to be taken advantage by one of the worst companies that most definitely do not believe in Customer service.....ta ta and good riddance x
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    So sad such a larger company treat customers that have been with them for over 20 years as though they are STUPiD. So fed up I cannot phone them any more and be left listening to music which would never make my playlist of most dreadful songs EVER and then get through to very jdelightful people who never can help you.....I shall be leaving Virgin in March , just been looking at BTs packages and have decided I am NEVER going to be taken advantage by one of the worst companies that most definitely do not believe in Customer service.....ta ta and good riddance x
  • Reviewer
    Location
    Stevenage
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Should be 70MBS cable and on rare occasions it does register a 70MBS download speed, but is more often just a mere 5MBS. My mobile phone downloads faster than my cable speed.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Off-peak you can have 200Mbit, but in the weekends and evenings this drops to 8Mbit. It also depends how many neighbours use Virgin Broadband. The speed used to be good, then worse and worse until I complained and they upgraded the local box. Every year they increase the price of your bill by a few pounds per month until you complain. Here and there outages, when you complain it seems sometimes to be fixed and sometimes not. When I cancelled they tried to get me to move my package over to my new address, they tried to sell me a mobile package, they tried to get my new address to probably send me more flyers. Typical big company I would say, the broadband space needs some more competition.

    Still probably the fastest internet you can get in London. Sad.
  • Reviewer
    Location
    Leicester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    The worse costumer service in the world. Every single time providing incorrect information.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    It seems as if Virgin media deliberately puts walls around being able to access customer services. The telephone contact systems often drops dead, staff do not follow-up on complaints or issues, and formal complaint procedures are ignored required lengthy referrals to independent arbitration. Virgin relies on the fact it have a fibre network to keep customers, and to be fair the broadband when working is good. but when problems arise you can expect to loose money and time trying to deal with the company.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    The product itself is not bad at all. The customer service however is dire. They constantly ring you to "upgrade" you with a new offer so the bill goes up and up. When you ever need to ring the customer services department you wait for hours to speak to a person that doesn't speak English well to go round in circles, not get your problem solved and leave the conversation with the same problem but waves of rage to accompany it. I've even waited 35 minutes after selecting options to get to the cancellation team to be told its the wrong team despite the options and there's a further 30 minute wait to speak to the right person. Even cancelling it is absolutely ridiculous. Wouldn't touch it again with a 10 foot barge pole.
  • Reviewer
    Location
    bedford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    In my opinion, the wifi is good for one year and after the contract end everything went quite bad, the wifi keep coming and going but overall is worth it and I really recommend it. (Better than sky)
  • Reviewer
    Location
    borehamwood
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    The relation between virgin and us is one sided. I could never contact them. The costumer service is very active just before signing the contract. After that they said goodbye and never answered.
  • Reviewer
    Location
    South east
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    No issues with my broadband. But I'm constantly overcharged. I don't want a home phone, don't have a phone but of course virgin play their games and make you have a line. Every month I get call charges on a link without a phone plugged into it. When I ask virgin to look at it they threaten a £90 call out charge if they don't find a physical issue on the line. I'm stuck with them for now as theirs an early exit fee. This whole thing feels like a cartel. Will be leaving once my contract is up.
  • Reviewer
    Location
    Reading
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Requested a move from one property to another. In my understanding, the switch should happen "flat" - broadband should be disconnected on the date of move in old place and conneted in new. But they disconnected all services in the old place 24 hrs before moving date. When I called, they said - I requested this. What?????!!! They said that it is not possible to add one more day - "it will take 72 hrs to enable services again". Outstanding rubbish. Beware.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    An absolute embarrassment and serious lack of professionalism. After a promising start in store with the staff being very helpful and accommodating, that helpfulness soon disappeared once we had parted with our cash.
    The engineer created a huge hole in the wall of our rented property, exposing the interior of the home. He then took 2 weeks for them to come fix it. Then our first bill came through incorrect and took a further 3 weeks to amend. Worst of all no action would be taken on this unless we called, causing us to constantly need to chase them. Service is good so far, just a shame about the lack of professionalism and care for customers.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Absolutely appalling customer service! When we were moving from our previous property back home with parents who already had a virgin account. We simply wanted to have the two separate accounts be billed to the same house, which the first lady we contacted told us she had arranged for us. A few weeks later, a man rang and asked us where we were moving to because someone else was trying to set up a virgin account in our property, which is when we found out that the first lady didn't actually set up for our account to be moved at all. The man then advised us that we could cancel our parents' virgin account because they were no longer in a contract, and we all agreed that would be a good idea. Once this was agreed by all parties, a representative rang our parents, was very rude and refused to share any information about our account, meaning that we couldn't set up for our account to be moved at all. Finally, we gave up and moved our tv and internet package over separately, keeping the parents' package too, assuming this would be the easiest path, but no. Instead Virgin simply cancelled our account (not our parents') and issued us a £250 bill. Surely what we were asking to do in the first place wasn't that difficult?! Would not recommend this company to anyone.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Virgin Media are highly unethical and could be described as profiteering:
    * They set high prices, hook people in with a reasonable deal, customers then find their prices are effectively hiked 70%+ after a year.
    * They do not offer the same prices for existing customers as for new customers. I'm therefore being discriminated against new customers. I've currently been offered a package at £38 (best deal they can offer) which is online to new customers at £29.99. This is unethical and I do not understand how they get away with this shameful business practice.
    * They said to me I could not move to another provider as currently Corona Virus restrictions mean their competitors cannot complete any installs. They are using this as a tool to keep prices high knowing I can't go to their competitors with current movement restrictions.

    Further:
    * Their Customer Services have been extremely poor for a number of years. One example is they cannot send my bills to my personal email address - because I used it at a previous address when I moved house. I could go on, but will spare all the details.
    * Virgin Media also said that if I cancel, then no one else can take out a contract with Virgin at my address for at lease 3 months.
  • Reviewer
    Location
    Folkestone
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    they rose the price fro, 36 to 48. and when the contract expired, the lady on the phone was rude and very unwilling to helpful as if he did not want to give a **** about you. it was tv,broadband and line rental. i initially wanted to not pay line rental as my phone line had been not functioning since the day i took the contract. The lady did not offer me any help, she was direct as if she did not care wethere i would leave the service.
  • Reviewer
    Location
    Limerick
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Virgin Media are a rip off. Been a customer for over a year andd there are no deals for existing customers. The price only goes up. Switching to Sky as they offer is much better, more services for a better price. Since UPC switched to Virgin Media I coulndn't wait for my contract to be up to switch to other provider. Very unhappy as existing cuustomers are not being looked after and the prices are a rip off.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    For the amazing reviews Virgin is getting, the internet is shocking. Unless our tenement flat is of a special kind, the signal seems to be restricted mostly to the room where the router is, so a bedroom three doors down or kitchen next door barely has any internet (and that's with laptop, tablet and phone of three different brands...) so hopefully a booster will fix it.
    The installation was really quick and the staff was great.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Had to come away from virgin media on principle. My wife and I have been with ntl which then became virgin for 12 years. My Mum had been with them for 9. Because her health was deteriorating we had to move her from her flat to a bungalow which necessitated restarting a 12 month contract, unfortunately she has spent 5 of the last six months in hospital and last month we we called in to the ward in the middle of the night. Things progressed down hill and we were called in again to say that Mum at 87 is dying and we were offered a choice of hospis or a few select care homes who are able to provide this end of life care. Despite offering them proof from the place she is, and telling them they were welcome to contact the hospital. They have refused to wave the £115 early cancellation fee. I have spent hours talking over the phone to them and despite me asking for all calls to be recorded they are only able to find calls that suit them. I feel gutted. It's not the money so much as I can't believe they are behaving like this. All this is true and to any in doubt I give them the opportunity to request the recorded calls, that's if they haven't lost them
  • Reviewer
    Location
    lewisham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    We switched from BT to Virgin over a year ago in our efforts to be more cost effective and now we're switching back to BT because of poor internet connection. I work from home and the situation is now impossible. They say you get what you pay for, I don't recall these problems with BT and I wouldn't recommend Virgin especially if you rely on it for work purposes.
  • Reviewer
    Location
    Oxford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    At the end of the day, the broadband is excellent, but literally everything else about this company is not. When we first got it, I couldn't install it properly due to an issue with our house. We had to wait 2 weeks for an engineer to come and do a 5 minute job. 2 weeks when we were already paying 30+ a month. For a several million or billion pound company, that's just ridiculous. This doesn't include all the hassle I've had with customer service. The service is clunky and takes ages just to talk to a person. To be fair the people themselves are helpful and do their best but the company itself just makes the process as difficult as possible and puts them in a horrible spot. When faults happen, no email to let you know, just an "oh that'll be a few days before you get your service back" when you go through the 15 minute call to get hold of them. Literally the worst company I've ever dealt with. Now that fibre optic is being offered by other companies, go with literally every other one. Virgin is the worst company I've ever deal with, and I will never buy or use another of their products ever again.
  • Reviewer
    Location
    Sutton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I am very dissatisfied when it comes to virgin media's customer service and helpfulness to existing customers.
    I have referred a friends but at that time virgin was not having their finer optic in the locality and just a month after they went through back channel communication and did a deal without paying anything to me.
    But i am satisfied with their broadband and tv package although it is costly comparing to others. But when i though of going with virgin mobile, on their most of the link they say they have special offers for existing customers but when i called them up they did not offer anything. It is the same price which is available to anyone in the market.
    I don't want to do bargain by treating i will dis-continue with them right now, but surely will not do next contract for sure once the current is over. It will be only because of their too poor customer service and no offer of existing customers.
  • Reviewer
    Location
    Swansea
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Recently changed as speed was becoming worse. In this process I realised they had tied me into a two year contract at a much higher price without my knowledge or agreement. Whilst making an enquiry back in May the virgin employee had locked me into this. Looking at other reviews on the Internet it seems to be a common problem recently. Since complaining about this Virgin has lied to me (by their own admission) and not responded at all to my complaints. I no longer trust this brand.
  • Reviewer
    Location
    Perth
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Still waiting for the month refund promised for weeks of really poor on demand service.Phoned to remind customer service of this to be told that compensation did not apply to us as we are on wrong package to receive this.
  • Reviewer
    Location
    Cambridge
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    The broadband speed is good but the customer service and organisation structure is rubbish, there is no way that you can speak to someone to solve your problem and there is normally a long queue for your call to be answered. They have the online chat feature on the website for fun as it is never available! I had this problem with them before when i did a three months trial and moved to Sky but had to come back to them as their broadband speed was too good for the price they were offering and now i do really regret it!

    On top of that, looks like the customer service is a one man team based in india that need to put me on hold to find out that "they work until 10:30 UK time!".
  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    It's not the speed that is bad when it goes into the router it's superfast, when it comes out of the router, it's super crap the hub 3 is a real piece of *****!!! Oh! and the technical side is abysmal, apauling, they know nothing, nothing, you hear, sometimes they pretend they can't hear you on the phone, and they hang up star clear, they are a greedy, crap, company.
  • Reviewer
    Location
    Abingdon , Oxfordshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    We were with virgin until 2007 and switched to sky for better service, we have now switched back to virgin but what a mistake that has been. Tivo is laggy or locks up most of the time, a new fibre cable was fitted in the garden 5 days ago but the internet and TiVo stopped working at that point. I was told that it would be fixed that same day (did not happen after waiting in) and was then told that an engineer would fix it the following day (again no engineer and waiting in wasting a day), was then told it would be fixed in 3 days (texts and emails to confirm the times but then....NO ENGINEER AGAIN and a wasted day for my wife). Have now been told it will be in 6 days but could be earlier, we now want to leave but have been told it will cost £240 to leave. Even if they fix the problems we will be leaving at the earliest point that we can without having to pay an "exit fee". The broadband was good when it was working but the TiVo box is complete rubbish and the organization by customer service is very poor (I even had a sigh from one customer service person). Based on all of the above I would not recommend Virgin and ask people to please read all of the reviews. Have been waiting 2 1/2 hours now for a call back which should have been within 2 hours and probably will not happen tonight.
    Dan.
  • Reviewer
    Location
    Loughborough
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Ordered with self install but did not work. Had to wait a few days for Engineer visit and even after that the new hub needed to be manually configured for correct Wifi settings so that ll devices would connect to it. Good speed, though not the full 100 MBps or even the 90+ MBps worst case promised. Poor customer service for the following reason. Signed on for 100MBps BB+Talk and then noticed that BB+Talk+TV was available for same price on a promo offer online. But Virgin customer care refused to move me to that plan. Their attitude very evidently from talking to customer care about this twice was that they'll get the same amount of money from me anyway, so why should they provide the extra service. One of the reps, on being told that I was not happy in general with the activation issues (which I have never faced with Sky or EE) and delay in activation along with the hub issues, and that I might think of cancelling, actually challenged me to cancel the service right then. Would not recommend because of this attitude alone. Stuck with them only because no other fibre broadband providers available currently in my area and non-fibre speeds are low in my area. Am moving the moment BT inifinity capacity opens up in my area.
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    First things first - the broadband itself (200mb in my case) is lightning fast and much more reliable than it was a few years back, where router restarts were required almost weekly. So credit where it's due.

    The flip side is the cost and customer service. As an existing customer with TV and phone trying to downsize to broadband only, the 'best' price they could give me for their slowest internet was £50+! Upon hearing this I decided to cancel and spent about 4 hours cumulatively over 4 days attempting to get through to their 'specialist' team to inform them of my decision. One call lasted over an hour before I hung up, and having to explain the same story to everyone I spoke to got old very quickly.

    Unfortunately this pathetic customer service has really soured my opinion of Virgin and any thoughts I had of going back to them in the future have evaporated now.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Broadband is good but customer service and user experience is horrible. They neither did manage to keep their installation date
  • Reviewer
    Location
    Swansea
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Virgin your having ha laugh, iv been loyal to you for 9 years, well its time i left now.
    "We" entered into a contract, having taken the person's name date & time, the price you gave me for 12 months has apparently not been noted so you have been taking £10 a month more out of my account tgan what we agreed.
    Told you i will leave when my contract is up and now you want me to enter into another contract for £4 discount, so i will leave as soon as im able and will not reccomended your service..!!
  • Reviewer
    Location
    uk
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Virgin Media are an appalling 'company'.
    All these reviews are 100% corrrect (when the majority of trust pilot reviews are fake) - Virgin Media themselves ignore this.
    Other review sites shamefully ignore these reviews too.

    Virgin Media has non existent customer service - I mean non existent.
    Nothing works - live chat/website - no one ever gets back to you.

    The twitter team are a waste of space.

    The exec team rang me last week - she was the most nonchalant person I have ever spoken to in a complaints team. I had zero confidence she would do anything right or properly and this week I have been proved right.

    I had complained because of live chat, the website, the twitter team and a non response from a letter I sent in a month ago to no response.
    B. in the exec team was supposed to mark my contract as cancelled on the 13th April 2020 and credit my final month as an apology.

    Instead, on Tuesday Virgin Media have sent me a new contract starting 20th April - Virgin Media are total cowboys.

    Never ever give Virgin Media your money.
  • Reviewer
    Location
    Lancashire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Been Virgin since it first came out as Telewest. I am now escaping as the Bill's have gone up and up.Now I have my leaving date l get no customer service only one in India. Had a useless young woman yesterday. I'm disabled with limited movement. Yet they expect me to get down and remove all their equipment put it in a box and take to a drop off point. I dont drive.Got a young man from India this morning and sorted it.Now they are trying to lumber me with a great final bill when they cut off before my bill is even due. Priceless ir what.They said I could go back any time I wanted.Even tried to lower my bill.Only did it to stop me going. They have really not tried before only when l am leaving them. They dont all sing from the same hymn sheet. Time they got their staff together and trained them all the same. I agree with many people. They say they can do something for you but it never happens. I a disillusioned ex Virgin customer
  • Reviewer
    Location
    Worthing
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Pay for 'up to' 50mb - get 40
    Pay for 'up to' 100mb - get 40
    Pay for 'up to' 200mb - get 50
    Complain about it - get told you are paying for 'up to', not guaranteed mb.
    Slippery! Not great.
  • Reviewer
    Location
    York
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I have the XL package which is up to 20mbs broadband I have never had a download speed of more than 12mbs & that was in the middle of the night when traffic was almost down to nil, well, that is still quite fast i hear you say, & more than i would get on any telephone line, anywhere in the country, but, I'm paying £37.00 a month for the privilege. Ok, I get a discount because i have the xl tv package as well but its still a lot of money especially as its not reliable, Ive just recently had an engineer out to rectify a fault which stopped my broadband from working for almost two weeks, there is at the moment a wait of one week before an engineer can come out to you, this tells me that either they are desperatly short of staff, or, they are having so many problems that their engineers are struggling to cope, either way I'm not impressed. Finally, the most irratating thing is having to try and understand the person you are speaking to on the phone, as more often as not it is someone in India that speaks with a strong dialect and so fast that it is hard to make out what they are saying.
    P.S The TV service isn't much more reliable either.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.