Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.3 stars
  • Reliability
    3.1 stars

Based on 844 customer ratings since 2023-07-20 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,708 Customer Reviews over 118 pages

  • Reviewer
    Location
    UK
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company I have ever deal with. I signed up to a contract which offer an introductory discount. After I had placed my order, virgin media did not honour the discount. I complained multiple times and these emails contained cut and paste responses, but nothing helpful. They said they were unable to find anything which confirmed the offer on their end and after sending them a copy of the contract they had sent to me, they ignored my emails. In addition, they repeatedly got my name wrong in the replies on webchat and some emails. I asked for a letter of deadlock which was ignored and I asked them to cancel my services which they also ignored. Luckily I have now managed to cancel my contract via a telephone call which was also unnecessarily complicated but I have learnt my lesson. Do not go with the cheapest company, they are cheap for a reason. It is worth it to pay a bit extra to get good customer service.

    I am also in the process of complaining to CISAS as virgin media are knowingly falsely advertising their products.
  • Reviewer
    Location
    cardiff
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible customer service.
  • Reviewer
    Location
    Chesterfield
    Reviewing
    Virgin Media
    Date
    Comments
    Absolutely shocking, I have in the middle of my contract with Virgin and can't wait for it to end. I run 3 devices, my phone, firestick and laptop. I can't watch anything on firestick for longer than 10 minutes without buffering, my laptop constantly loses network connection and I can't view my cameras on my phone because of the signal.
    I reboot router around 5 times a day and still get buffering. I've had countless engineers out and still rubbish. Last call was this morning, buffering, their solution, pay another £8 a month on top of the £30 I already get to get a WiFi booster, no thanks. Apparently it could be my internal doors that could be the problem?! Absolutely shocking, don't even go there
  • Reviewer
    Location
    Wandsworth
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very bad customer service our broadband and phone service is off since last three days we are without internet and virgine media dont know how to fix it only false promises
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very stable.
    Consistently fluctuate and consistently very bad. Luckily my contact ends in 2 months.
  • Reviewer
    Location
    Kensington
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible experience. Since August I have had an unreliable connection, I work from home and have had to use my phone as a hot spot and pay for extra data. Virgin refuse to refund or discount because there is a connection sometimes.

    Customer service lied to me and said they would not charge.

    When there is a connection I now get 0.01mb up and down and it sometimes stays up for a few minutes. I used to get 100mb. Since August I have had high packet loss. Unusable.
  • Reviewer
    Location
    EDINBURGH
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Still in the process of cancelling. Taking over an hour. There's no way to cancel without talking to someone.

    The service is unreliable, cutting out several times in the last year.

    I also have concerns about their security. I use unique passwords generated by a password manager and twice the password I only use for Virgin Broadband has been compromised.

    Their router also has suspect settings which had to be changed to allow SSH to work.

    If you are a professional in IT working remotely I would stay as far away from Virgin as possible.
  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Honestly not sure how to describe this broadband without many not permitted words but will try.

    Customer service- don’t care and take 30 minutes to answer every call
    Broadband - never near recommended speed and always intermittent
    Other - big brown box on outside of the wall, great attraction for kids to come and kick apart, which happened several times

    That’s the basics but in more detail, they once turned my internet off for 3 days, it wasn’t a fault, they turned it off and no one ever could explain why.

    They setup the account in the wrong name, but wouldn’t change it as they would only speak to the account holder who didn’t exist, eventually someone saw sense and sorted it out but took 4 calls (again min 30 minute hold time each call).

    Advertised speed 50-70GB, but regularly delivering under 5, customer service excuse was using a device on Wi-Fi. As a comparison I only have wifi connections now using EE and always get at least 70GB download speed.

    They increased my bill from what was agreed, within the contract which again took another 30 min hold to sort with someone who again didn’t care and I had to provide proof of the original agreement.

    I can honestly say I’ve never dealt with anything or any company this bad for anything ever.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    The promised 100mbps is more in the range of 50 for most of the day, and is plagued by spikes of latency, which makes watching movies and playing online games unenjoyable
  • Reviewer
    Location
    camden
    Reviewing
    Virgin Media
    Date
    Comments
    I've been charged by Virgin for broadband that's not even connected.
    How do they operate, there is no ways of getting hold of customer services....absolute joke!!!!
  • Reviewer
    Location
    croydon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible support and unstable broadband. Support team have no idea how to fix the issue. I escalated the issue but no issue. I only received some customised template emails.
  • Reviewer
    Location
    Hampshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    Comments
    Cannot comment on Speed/TV/Phone as never even got to have it fitted, plus recent media reports have seen huge Virgin system failure reports all around the UK in past months.

    The administration from requesting a contract to cancelling 5 days later was abismal, whilst the Indian/UK call centre staff were polite and tried to be helpful they appeared to be working with their hands and feet tied behind their backs.
    Not one could/would confirm their stated remedial actions by email, contract overcharging, D/Debit mistakes, offhand pre visit cable fitters etc.etc.
    3hrs of phone calls in 3 days to try and rectify clerical errors resulted in cancelling the contract before fitting due to pure frustration and lack of trust in this corporate company..
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    You will find it impossible to speak to a human being when you have a problem customer service is non existent got more chance of bumping into Elvis at the chip shop!!!!
  • Reviewer
    Location
    Glasgow
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    2.5 weeks ago I called to rejoin with virgin media in my new address. I made a 18 month contract for broadband and I have been told I’ll receive my installation plug in box on Tuesday 20/09/2022.
    I have been told that the property has been provided with fiber before so there will be all the available plugs to connect your broadband and start using your services.
    A week after I get a call from one of the providers trying to offer me virgin media packages. After I informed the customer service that I already have an ongoing order place and that my box is late for delivery he informed me that there is no order under this name. I provided my account details and I sent my contract so he can check and he can verify that the account exist in the order is there. Eventually he found the order and he apologized as the person I spoke before forgot to do the credit check so the order never been through. I never got an email that the order is not been through or is cancel I just had a contract in my email saying that the delivery is going to be on that Tuesday. He informed me then that this order has to be canceled and a new order has to be placed so after providing all my details again a new your order was placed. They told me cause the offer I booked wasn’t available anymore and I should book a new deal which was 5 pounds extra monthly. I told him that didn’t want to continue so they offer me the package I had before. After the order was gone through I check the contract and they set the wrong delivery address after I specifically specified that I would like my box to be delivered to a different address. After calling again I managed to change the delivery address and I finally received the installation box. However the installation box doesn’t include the appropriate plugs to connect the broadband and the technician has to come to sort my broadband connection. I asked when can this happen and the only available slot for the technician is next week on Thursday 06/10 for which I have to take a day off from work so I can be home . I really cannot understand the whole process and how unprofessional and Company like this can be. I asked for the technician to be around this week but they told me that it has to be booked end it takes a week. I’ve been with Virgin media for a while now and I’ve never had such issues.

    I really not appreciate all this trouble And stress I have to go through for just a broadband contract.
  • Reviewer
    Location
    Clapham South
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If there were zero stars I would give them, terrible service I am left without internet for hours every day and unable to do my job. No compensation is offered no matter how much complaining is logged with them. They do not care. They will take your money for a service they do not provide. I really wish terrible things for the people who run this company. They are scammers in my opinion. Never using them again and hope they go out of business
  • Reviewer
    Location
    Bracknell
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Had virgin broadband installed 21.09.2022. Realized that it's to slow for our needs. Keeps dropping out and slow if more than 4 people are streaming EG NETFLIX ect. Called the customer services today 26.09.2022 explained that we are a new customer and purchased the incorrect package and wanted to upgrade to the next package up M350. Looked online what the next package would be asked if we can be switched over as we have less 5 days into this contract bear in mind the 14-day cooling off period. They came back with double the price what they have advertised on their website and the reasoning is we are not new customers. Please explain the logic how are we not? Not even a week as customer. Took me over 3 hours on the phone to get through to the non-customer services agent that's what they should be called, and they could not careless that I am a new customer. No attempt to resolve my issue or understand service needed.
    Spoke to two different agents who gave me two different prices for the same package.
    If I could give them a zero-star review, I would. Think very carefully before signing up wish I had seen the reviews here before signing up.
  • Reviewer
    Location
    TEDDINGTON
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    20 years loyalty repaid by the worst customer experience I've ever had!

    They simply do not care about any customer once on board. Even complaints are just ignored!! As are emails to their CEO Luiz.

    Solution - leave! And convince others to not join up in the first place. I for one will spread the word on every social media channel available. And every customer I convince to not join them as a customer, or leave if existing ones, is well worth my time spent doing this!!

    They are an absolute joke!!
  • Reviewer
    Location
    Hamilton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Connection is intermittent. Every night around 11pm the connection cuts in and out disturbing TV and any other devices being used . This is very frustrating considering the money we spend monthly for services. I will consider changing provider. Any time we make a call there never seems to be an issue . The last call I made to complain I was asked to call back as the employee had no network to operate her computer system. Says it all really .
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Do not get Virgin media!!!!
    My mum and I have been customers of virgin media for at least 10 years. Sadly my mum died last year which I informed virgin media of and they allowed me to continue paying the bill on her account. I got tired of paying this expensive bill and cancelled the account. They came to pick up their broadband box and said I would get a refund of what was owed to me in the next couple of weeks. I then received a cheque in my mum’s name. I called virgin media to ask them to put the cheque in my name as my mum has been dead for over a year and they tell me I need power of attorney. Unfortunately I couldn’t get this before my mum died, so someone named Ren in customer service says there’s nothing she can do.
    How am I supposed to get power of attorney for a dead person! Virgin media have been perfectly happy taking my money for the last year even though they’ve known the account holder has been dead. All I’ve asked for is for the cheque to be made out to me and they’ve said they can’t do that.
    How can I pay for an account, cancel an account, talk to customer service about an account but they can’t change the name on a cheque?
    I also don’t understand why no one informed me to change the name on my mum’s account until after the account has been cancelled??
    I’ve paid them over a grand in the last year and this is not how you treat a customer of over 10
    Years. I know I’ve made the right decision leaving virgin media.
  • Reviewer
    Location
    cambridge
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Awful, almost non-existent customer service. It can take an average of an hour to get through to someone on the phone. They'd rather you go through an online forum or divert you to a 'chat bot.' The broadband itself is sketchy with regular major drops in connection and speed, which can affect your ability to work. They auto-renew your contract even if you ask them not to, then blame you for it. I'm so glad to be leaving them. Never again!
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Changed contract amount without consent, overcharged (charging me double) terrible customer service, lied that they had actioned things and hung up when couldn't solve issues
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    NEVER go with Virgin. Someone from their end, without my consent, canceled my contract when I first joined and signed me up to another contract at double the price!! I had to argue to get a reduction and then they kept charging me the double price. Customer service always assured me it was sorted, but it NEVER was
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful company. They owe me around 200-300 pounds for screwing me over twice. They cancelled my broadband installation date twice. On their website they claim to allow returns but when you call up you get a team based out in India and the phillipines who DO NOT CARE. They literally hang up on you when you try to make a complaint.

    They might provide decent wifi but they are an awful company and the risk of them messing up your installation date is very high.
  • Reviewer
    Location
    LONDON
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    It should be as easy to unsubscribe from a service as it is to sign up. Other than powerful brand bullies, who is against this?

    I gladly signed up with Virgin Media for an eighteen month broadband contract in March 2021. The process was rapid, the price very competitive (until my deal ended, when it became absurdly UN-competitive, but I knew that going in) and the service good. When fibre broadband was installed in my area there was no way Virgin or any other traditional provider would be able to compete, so, playing along with the unnecessarily restrictive rules about their timing of cancellations (read the small print) I took an afternoon off to unsubscribe (thanks to feedback I was prepared). Cancelling requires a seemingly inescapable charade of aggressive renegotiation (just offer me your best price upfront please, we don't live in some medieval bazaar). I was then hassled for weeks with "better" offers at all hours of the day from a variety of different phone numbers, making it difficult to block. For reasons known only to Virgin, my service was cancelled four days before my contract ended and I was, ludicrously, billed a few pounds for an early disconnection charge. Because the company had proved so inconvenient to negotiate with regarding cancellation, I paid it, which is presumably their bad faith strategy. Then, I was almost immediately threatened with further billing despite returning my Virgin Media equipment within 24 hours of receiving their packaging (now resolved, but we'll see). I kept transcripts of exchanges, and am advising other existing customers to do the same, as the culture demonstrated suggests they are not to be trusted. I can't imagine what it would be like dealing with Virgin Media in case of bereavement or other personal crisis.

    If anyone from Virgin ever reads this, please know: It is unlikely that making it extremely inconvenient to turn off the service is going to dissuade someone from doing it. It hurts a once respected brand, will demotivate your employees and destroys loyalty. It is short term-thinking and depressingly lazy.

    But you do it anyway. Just look at the reviews amassing on Trustpilot.

    When organizations get too big and too short-term focused to pay attention to the market, it’s a perfect moment for consumers to band together and give them a guardrail. If I can sign up with a few clicks, I should be able to withdraw my custom with a few clicks. I rent my London flat, so when I move I may not have fibre broadband as an option, and will likely require another provider. It won't be Virgin Media, and a once loyal customer will now repeat this complaint across any platforms that allow me to leave a review. Pity.
  • Reviewer
    Location
    Londonderry
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    I was signed up for broadband and phone but I just wanted to postpone my contract for 8 days until my previous contract expired so I started to get in touch. After work the following day about 7 o clock I tried to call them but no matter what I tried to do on the phone and on line couldn't sort it.
    The following morning it took me 40 min to speak to someone that might be able to postpone the contract but they said they couldn't do it. At this stage I am getting disappointed with the service so I told them to cancel everything.
  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Very satisfied with the speed (reach 100mbit every time) and with the reliability - we can't recall any downtime in the 18 months we've been with them. The customer service isn't amazing, is it ever? and things move slow.
  • Reviewer
    Location
    Loughton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company is awful.

    Save yourself, avoid Virgin at all costs.

    I beg you, heed my advice.

    Four months of promised engineer visits that never materialised. In fact, customer service just flatly deny and engineer was ever booked. If you ever get through to customer service, that is.

    Hours waiting on the phone, then you get rudely asked for "security questions" that were never set-up.

    Eventually a baby faced (and clearly untrained) "engineer" turned up, couldn't figure out the problem, blamed another company installing lines to the property, dropped his wirestrippers under the floorboards, panicked, spent 2 hours trying to retrieve the wirestrippers, then eventually did a very very amateur job of installing cable to the house. It all had to come down.

    Seriously, don't use Virgin. They are **** and its a nightmare dealing with them.
  • Reviewer
    Location
    Liverpool
    Reviewing
    Virgin Media
    Date
    Comments
    Stay clear of vergin total rip off merchants told me my contract was ending then charged me a further month cancellation fee no customer service available got to be the worst company to deal with . You have been warned
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    This is the worst service ever be warned. Most phones wont connect to the WIFI and the television has been out for a month but it is not listed on their outages. The tech help is useless. I regret ever getting it. Dont say you were not warned
  • Reviewer
    Location
    Fife
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    To be brutally honest it is effing terrible lol. If I could swear on this review then you best believe i would be using every word imaginable to paint a picture for you all of how garbage virgin is.

    Every other day there is problems, games lagging videos buffering constantly and this goes on for hours while apparently their engineers are working on it... again... for the 3rd time of the week... yeah okay.

    You pay out the nose for fibre optic broadband and you expect it to be worth the money you pay for, I was with talktalk a while ago which was half the price and they were equally as terrible. So why pay double for WiFi that doesn't work anyway, you're better sitting down with your toddler and drawing your own WiFi box in crayon I guarantee you that that will give you a better quality connection and so much less frustration.

    I'm not even exaggerating when I say that it's every effing week several times a week. It gets to a point when it's so frustrating you want to smash the hub off of Richard Bransons mush.

    Waste of money and tbh will be switching asap
  • Reviewer
    Location
    kent
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    One reviewer said ' if I could give them minus 100 I would.' My feelings exactly. Now they are in a 50 -50 partnership with o2 who also have dismal reviews. It's a wonder to me that there is no anti Virgin Media pressure group.
  • Reviewer
    Location
    England
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ****DO NOT JOIN VIRGIN FOR ANY SERVICES…
    ****DO NOT JOIN VIRGIN FOR ANY SERVICES ESPECIALLY BROADBAND*****

    If I could give less than 1 star or minus I definitely would award this company the crappiest service ever.

    If you join Virgin Media you will be paying for intermittent and complete loss of service. You will be told you can be compensated but the service is completely lost so you still need to pay for your service in full even though you sat there for a full weekend with no services.

    This like most companies is a joke and they just want your money.

    The worst service ever!!!! Keep looking but don't settle or promote this complete waste of service. You will regret the day you signed up, believe me!!!!

    They will even reply to this like they are gonna look after me but in reality they will waste your time, resolve nothing and ask for a review
  • Reviewer
    Location
    Norwich
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    terrible customer service , if you want to leave .
  • Reviewer
    Location
    Coventry
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Annoying customer service. They ring you to pester you and sell you a more expensive bundle. But try to cancel your contract!? Nope, you have to ring, text, whatsapp jump through hoops. They are absolutely beyond useless.
  • Reviewer
    Location
    Kempston, Bedford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Only with vIRGIN as no alternative. 50%of the speed I'm paying for. App is terrible. I wish I could change it soon. Avoid.
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible customer service, advisors cannot understand what you say and just repeat something read from a script. Useless
    Charge 4 times more when contract runs out.
    Won’t answer emails
    Try to charge for equipment they won’t pick up
    Cause of stress because you cannot get a resolution to a problem
    Would never use again
  • Reviewer
    Location
    DERBY
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have no complaints about broadband/tv etc but the customer service is awful, it has been deteriorating over the past couple of years or so. One of the problems is the decision to take some of the service overseas, I get the impression it could be a ploy to challenge customers to try and understand these so called agents. My problem at this time is mis-selling, I was offered a package on the phone, I agreed to the deal verbally but when I received the contract summary, there was an £18 increase after 6 months, I have been trying to rectify this for the last 4 days.
  • Reviewer
    Location
    Dunstable
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disgusting company - miss sold to an 86 year old who called to cancel her contract due to the cost of living crisis and was told virgin would do a better deal when in fact she is now paying so much more and has been unable to speak to anyone due to such poor customer service and has been reduced to tears over the issue. Shame on you virgin media
  • Reviewer
    Location
    Staffordshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible customer service, terrible internet connection and they are deceiving the customers with the free gifts, what you are never receiving.
    Today I have contacted customer service and he told me, it is my fault not receiving the free gift, because I am calling them everyday and they have to raise the issue to the team everyday, and that is why the complaint not going anywhere.
    The service what they are providing the lowest so far from all.
  • Reviewer
    Location
    Falkirk
    Reviewing
    Virgin Media
    Date
    Comments
    Worst customer service I’ve ever past from one department to another then disconnect. Hours wasted must be the way to deal with complaints pass round in circles until you give in phoning them

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