Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars

Based on 7457 customer ratings since 2020-05-12 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,777 Customer Reviews over 95 pages

  • Reviewer
    Location
    Upminster
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What a con. I go this WiFi to stream and I have over 3 million subs on twitch and need my own WiFi so I decided to get this.
    I got the 300 mbps and at best go 5mbps it tacks me over a hour to load onto Fortnite and could not stream over 10 min. Go and get EE the WiFi is not even have to be next to my pc and I get 300 or over mbps even through I pay for 300 mbps with the whole family using it. You might get a lag slick every 2 or 3 hours but that is ok as I have at leat 10 devices using it
  • Reviewer
    Location
    Surrey UK
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    i have been conned! - false advertising at it's best - I THOUGHT I was buying 200MB/s download speed Broadband but once you go through about a dozen pages you find that your wonderful 200MB/s download speed is in fact about 12MB/s at best I have had 36MB/s - really really slow - really bad false advertising and when other users are online at home then it's even worse - DO NOT BOTHER BUYING VIRGIN MEDIA - You have been warned.
  • Reviewer
    Location
    Wokingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Constant dropping out and buffering when watch TV. We have a standard size house and the internet does not get to every room or anywhere in the garden. Awful absolutely awful
  • Reviewer
    Location
    east ham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    poor customer service, was put on hold for 40 minutes and then hung up on. internet speeds not what advertised, paying for 500+mpbs only receiving 10mbs. customer service just pushing the issue on by reseting the system, temporarily boosting the speed or sending a so called 'booster'. would avoid if possible. speeds of wired internet is good, but if you use wireless i would keep an eye on internet speeds and ask for money back if the speeds are too slow.
  • Reviewer
    Location
    Wellingborough
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Virgin Media is rather Not Giving Media. The internet speed is shocking they offer up to 100mb if I get up to 20Mb that is it.Their prices are way too high for the quality and speed you gain. Dissatisfied unfortunately.
  • Reviewer
    Location
    Wallington
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utter utterly awful. The internet is intermittent and almost unusable. To use the pandemic as an excuse for a a service that many in the area have complained about shows the deprived depths to which Branson and his business go to. Focusing on delivering the service promised in a simple business is better than newspaper grabbing headlines on trying to get to space .....
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    BLAME THE CORONA VIRUS!
    I have ordered installation business broadband in our two business sites.
    The sweet salesmen Randeep from the business team will sell you everything, fast with.

    The first installation didn’t go as a plan: I have to wait the whole day in the empty site, no buddy come as arranged despite asking for an hour half a day slots - sorry, only daily slots.
    No phone call no email. Waste of my day!

    I managed to contact virgin media, to reschedule the appointment. Finally success.

    After installation, the engineer from virgin media took the “old” hub with him and disappear.
    Domestic team invoiced me £90 fo the old router (it has been taking by your installer). It took me many hours on the phone to New Delhi holding and explaining again, again and again.

    The worst: I have ordered the business broadband in January this year, The installed at the beginning of February. The complaint took around two months, 5 emails sent to a virgin - no reply.
    When I finally spoke to VIRGIN MEDIA they blamed COVID19 for messing the installation! The first week of February? Seriously? No sorry, they don’t care!

    I have planned to set up another five sites with a business broadband connection from virgin media - I am staying with the current provider.

    Please avoid. AVOID!
  • Reviewer
    Location
    south east london
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Virgin Media should be renamed Virgin Merdia... No internet, if you EVER managed to get to speak to someone they will send you a new router which will work for one month. There is NO customer service - not even a note anywhere saying anything about it. They will charge you over the odds (I pay £50 a month for ONLY broadband) - they will not fix problems, EVER! And then, they will send you email telling you how 'your speed has been boosted!' - now imagine you buy a car that won't start, and the manufacturer bombards you with messages telling you how fast you can travel down the autobahn!!!

    Who effing cares for download speeds of a million times faster than the competition, if you can NEVER use your internet connection?

    Liars, thieves, incompetent dumbwits!
  • Reviewer
    Location
    Manchester, United Kingdom
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Liars, slow and misinformed.

    Lied to me about delivery times/when internet service would start.
    They told me things in writing which they then went against.
    They couldn't guarantee an internet start date.
    I would call, they told me something had been actioned. I would then call back and there would be no record of any previous calls...
    Their Sales team provided assurance to me so I would sign up to the new service - once signed up these "assurances" were taken away and conveniently forgotten again with no record.

    Could not be more disappointed - lied to me so I'd sign up. Misinformed me to get me off the phone. Couldn't help when I needed it.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’d give them no star if I could. The WiFi signal is poor and times it would cut off due to technical issues. The customer service is ****. I called a month before my contract end date to give notice and cancel my broadband. The customer service advisor stated to call back on the day of that I was finishing to cancel so I did but only for me to be told by a another customer service advisor that I need to provide 30 days notice which I did but it was not noted on my account. Virgin Media are thieves. I will never go back to them again. **** reputation.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling customer service. Still waiting for call back from them after 2 weeks. Promised a booster and have not received it!
  • Reviewer
    Location
    Bolton
    Reviewing
    Virgin Media
    Date
    Comments
    Terrible company. Customer service impossible to get hold off. Using current covid 19 as an excuse. Broadband speed no where near what you pay for. Don't go near these scammers.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Biggest regret signing up to Virgin - it has been slow, unreliable and makes it impossible to work from home. I have needed to set up a separate contract with a mobile provider (to use tethering), so that I can work uninterrupted. Very disappointing service and you do not get what you pay for.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Biggest regret signing up to Virgin - it has been slow, unreliable and makes it impossible to work from home. I have needed to set up a separate contract with a mobile provider (to use tethering), so that I can work uninterrupted. Very disappointing service and you do not get what you pay for.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’ve been 2 hours on “hold” - no one couldn’t help me.

    I’ve been transferred twice and still have not received proper answer, no one doesn’t know how to change monthly package - it’s ridiculous(after 2 hours of waiting).

    Nobody is not responsible for nothing and just searching how to transfer you to someone else.

    The quality of “customer” service it’s the same as quality of the internet
    After 2 hours on hold Shelby pick up the phone and she was extremely rude .When we wanted to change monthly payments she was repeating herself twice that we agreed to that .When I said that I was talking with your colleague on September she said no , I didn’t speak to anyone since 2018 !
    After 5 times asking her to change the contract to a cheaper one she offered “the cheapest one “ for 42 but on your website the cheapest one for 27 pounds!
  • Reviewer
    Location
    UK
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Broadband is fast, but very unreliable. To the extent that neither I nor my housemate can use it for work. If I want to watch something on Netflix or Amazon I download it first because the likelihood of my internet connection lasting for the duration of a whole film is negligible.
  • Reviewer
    Location
    Leicester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely pathetic. my advice to people who are tempted to have it installed DON'T if you do install you will regret it...
    i was promised 50mb i get 13mb on a good day, Try to contact THEM you will spend at least 40 minutes waiting for an answer, the person who eventually answers will not have a clue make up some excuse and tell you to phone again in 24 hours, you have an option of pressing 1 and they will phone back 3 times i have done this i am still waiting for the call 6 days later.
    They genuinely are the WORST COMPANY i have ever had the misfortune to use.
  • Reviewer
    Location
    Liverpool
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utter crap. Been struggling with the most basic of things such as emails ect, never mind streaming video. Checked my speeds every day for two months and I'm lucky to get 3 mbps. Paying for 100 mbps. I give up, I'd rather go somewhere else and get 50mbps constantly than put up with all this super fast fiber crap that virgin can't deliver. Very long time customer and disappointed for a long time. Bye bye virgin, never shall you be a problem again.
  • Reviewer
    Location
    Beeston
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    When the broadband works it is great, but it is intermittent.
    The customer service is nothing short of awful. They are practically impossible to get in contact with.
    You leave a complaint message and they say they'll acknowledge receipt in 48 hours. How does this help when my internet isn't working?
    No refunds or acknowledgement of poor service, terrible.
  • Reviewer
    Location
    Darwen
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Im paying £43 a month and my broadband is shocking all i have is broadband no phone line no tv
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    scams! They take advantage of everything. My contract ended and they increased the price from 27 to 50 pounds per month. I called them when I checked my statement and they said they cant renew the contract and I had to pay 50 pm. i discussed with my roommates and for a month I've being trying to call back to cancel my subscription and no one would answer (i tried from website to cancel but there is no option). So I cancel my direct debit and when they finally called they said I had to give one month notice so I had to pay for next month too even if my contract ended.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    The worst customer experience I've ever come across

    After 3 months of waiting and 4 engineer visits Virgin decided to give up on installing Fibre into my building. Over those 3 months they refused to let me cancel and go with another provider, redirecting 6 times to different departments as a retainment device.

    I've been left working remotely with no internet during the Corona outbreak, putting my employment to work at risk.

    Please do your future self a massive favour and avoid this awful company!
  • Reviewer
    Location
    Wembley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I bought internet m350 fibre nearly 2 months and internet not working in the house. I spoked with costumer service few times for help but nothing changed. They promise engineer will come by appointment but nothing. Just lied! Worse service ever. But they happy with your money, that’s it!! Very careful!
  • Reviewer
    Location
    Maidstone
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling service. We have been with Virgin for several years and they have got progressively worse. They are now nothing short of con artists. You sign up to a speed of service for a set monthly figure; they increase the monthly figure and, in our experience, you never get the speed you pay for.

    We are supposed to get 100Mb/s. We do not get this anywhere in on our property, despite having to purchase WiFi extenders (the Virgin router would not provide coverage outside of a single room). I am currently getting 0.5Mb/a right beside the router. You contact customer service and they waffle on, spoon feeding you a load of rubbish.

    The worst provider going by a significant margin. Avoid; go with a more expensive provider, any other provider, not these guys. Absolute rubbish.
  • Reviewer
    Location
    Croydon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Endless problems.
    Was charged £100's on home phone that i dont even have.
    Have had 18months of horrendous internet, cant hold a skype call even by the router but Virgin wouldnt let me leave my contract.
    Terrible customer service and internet connection.
    My friend is a manager there and says Virgin are really struggling financially and technically.
  • Reviewer
    Location
    Bromley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Virgin is fast. Unfortunately, it isn't very reliable, and their Customer Service and Tech Support is incredibly poor. This is what happens when you outsource the majority of your tech support to Indian Call Centres.

    Virgin seem to use "speed, speed, speed!" as an exclusive measurement of connection performance. If you're having any issues, then they'll immediately blame your Wi-Fi connection, even if you're not using Wi-Fi (like me). They don't seem to care about the quality or reliability of your connection which can cause more problems than simply the speed of your connection.

    It is suspected that many of their reliability problems are caused by over-subscribing their network - trying to accommodate more customers than their infrastructure can physically handle.

    I find it hard to recommend Virgin for consumers right now - if you can get a decent connection from BT/Openreach, then perhaps you should go with them instead.
  • Reviewer
    Location
    Essex
    Reviewing
    Virgin Media
    Date
    Comments
    Cannot believe how bad Virgin media is, moved house 2 months ago signed up with them , tv’s keep breaking up internet hardly ever works when it does really slowest we’ve ever had. It’s been completely off for over 3days now phoning constantly being told there’s an outage and back on in a few hours
  • Reviewer
    Location
    Dover
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Atrocious customer service. Broadband cutouts for a week that have only been getting worse with no communication whatsoever as to what’s happening despite signing up TWICE for text updates. You only really find out how good a company is when things go wrong and Virgin have been singularly unimpressive.
  • Reviewer
    Location
    Croydon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    This customer service...... Should be 0.

    Still waiting for email.

    How long they answer for complain half year?
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Virgin Media are highly unethical and could be described as profiteering:
    * They set high prices, hook people in with a reasonable deal, customers then find their prices are effectively hiked 70%+ after a year.
    * They do not offer the same prices for existing customers as for new customers. I'm therefore being discriminated against new customers. I've currently been offered a package at £38 (best deal they can offer) which is online to new customers at £29.99. This is unethical and I do not understand how they get away with this shameful business practice.
    * They said to me I could not move to another provider as currently Corona Virus restrictions mean their competitors cannot complete any installs. They are using this as a tool to keep prices high knowing I can't go to their competitors with current movement restrictions.

    Further:
    * Their Customer Services have been extremely poor for a number of years. One example is they cannot send my bills to my personal email address - because I used it at a previous address when I moved house. I could go on, but will spare all the details.
    * Virgin Media also said that if I cancel, then no one else can take out a contract with Virgin at my address for at lease 3 months.
  • Reviewer
    Location
    Shropshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Great product, but, the most despicable, unethical and greedy company to inhabit this world
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Mis-sold me a plan on price twice in a row. Liars
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Fast broadband is useless when it doesn't work most of the time. We've had constant outages since we joined 6 months ago. Virgin Media are well aware of the problem, and it's not limited to our house - the whole area is affected.

    We call multiple times a week, but customer service are absolutely useless (they're not even technically part of Virgin Media, but instead are outsourced so they can't actually provide any useful information).

    Yet they're doing nothing about it. Constantly told that an engineer is working on the problem, and that it'll be fixed in a few days. Never happens.

    Even worse. We can't cancel our contract without incurring an £80 penalty fee, because Virgin record the intermittent outages (i.e out for 10 minutes at a time, every half hour) as separate incidents, and thus the outage doesn't last long enough to trigger the cancellation clause.

    We're literally being held hostage.

    Avoid at all costs.
  • Reviewer
    Location
    Location
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am giving Virgin Media 1 star because there is no 0 star option. They have absolutely the worst customer-service of all the ISP's (we own 12 properties and use several ISP's), as well as being the worst for broadband speed and reliability. We have always had problems with VM - both with broadband speed and reliability, and with customer -service.

    Today was typical of our experience with VM. This morning I had to contact them about issues pertaining to two properties.

    PROPERTY 1: We have had broadband problems (e.g. upload speed of 0.01Mbps - this is not a typo - just one HUNDREDTH of one Mbps) for more than 1 MONTH, and received a text message (for the third time!) advising the problem is fixed, even though it is not. Spent 52 MINUTES ON HOLD (this is not that unusual for VM even before the coronavirus) when I called. When I finally got through, VM said they know about the problem and their engineer will sort it out asap. I said VM has been saying this for weeks and asked why VM keeps sending such messages if they know the problem is not fixed - VM did not have an answer for that.

    I advised that on 4 March I wanted to speak to a manager, was told that none were available to speak to me, but was promised that a note would be placed on the account for a manager to call me back within 48 hours. I advised that it has now been 20 DAYS and no call, only to be told that the last person I spoke to at VM did not place a note on the account for a manager to call! I asked the lady I was speaking to today to place a note on the account for a manager to call and confirm to me that she has definitely done so. However, I do not hold out any hope that a manager from VM will bother to call me.

    PROPERTY 2: Potential serious issue with a new account, tried to call VM, kept on hold for 87 MINUTES, then recorded message saying they cannot process my call and to call back later. Found VM email address on an old email from VM, and sent an email explaining the problem. Received an automated reply saying VM do not monitor this email address and to contact them through the website. Website options do not match the issue and I keep getting directed to FAQ's with no option to send message to VM - spent the last HOUR trying to find some way to email or message them with no luck.

    Unfortunately, in the two properties above VM is the only ISP that can provide fibre-broadband at the moment, so we have no option but to use them. However, we have decided that for the other properties we will no longer use VM and will cancel the other VM accounts as soon we are out of the contract period.

    For anyone who is thinking of opening an account with Virgin Media I say if what you really want is very poor broadband-service and worse customer-service, and you really, really enjoy spending literally hours on hold to sort out issues, then VM is definitely for you. The rest of us who want reasonably dependable broadband and good customer-service will go elsewhere.
  • Reviewer
    Location
    Redbridge
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Problem almost everyday, no help just stupid pre-recorded messages ... the downtime is more then the uptime, they never seems to get the problem fix, they are really driving me crazy...new provider next year for sure !
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I’m so disappointed with virgin media, they don’t care about the loyal customers, all they care about is money . I was try to phone them 7 times and never got throw. I will definitely be changing my supplier
    Do not touch
  • Reviewer
    Location
    UK
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    The worse company ever! the worse customer service it is shocking. I have called them 10 times in two months to return my router. Every time they say they will send a new return package -they refuse to send a tracked one- and despite the fact that I am home all the time I nver receive one. They keep texting me, emailing me, harassing me about a £40 charge of I do not send it back by the end of the month!! I call them and email them without reply. There is no way to contact them and solve their fault. Do not sign with them! You will regret!
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Trying to get through to Customer Service. I have attempted 19 times in past week. They do not answer. Our TV is not showing the channels and my mobile calls keep 'dropping'. I have to try at least 6/7 times before it connects. I have now been waiting for Customer Service today (Saturday 21st March) for 65 minutes!! They are not the cheapest of providers. Hopefully, people will vote with their feet
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have never and i mean never received such dreadful customer service, all the big telco firms are pretty poor but when it goes wrong with virgin media not only are they too incompetent to fix it, they cant even keep a track of the customer complaint. If they can't even log complaint interactions accuralty (or at all) what hope do you have of actually getting the complaint resolved? I have now been trying to get my number back for 6 months and am no further forward at all. Absolutly dreadful.
  • Reviewer
    Location
    BEDFORD
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really bad.I wish I had read all the reviews before switching to virgin media. I Have just cancelled my contract as I was still in my cooling of timing.Would not recommend to anyone

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.