4,684 Customer Reviews over 118 pages
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- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2023-04-19
- Comments
-
There seem to be a lot of horror stories about Virgin Media, but I have had a Broadband package with them for 3 years or so and never had a problem. The price is going up from next month (for the first time since contract started), but by less than 10%. I don't consider that unreasonable.
There are occasional issues if you're too far from the router (standard) but the service is consistent and reliable with multiple devices connected all around the house.
- Location
-
- Location
- swindon
- Reviewing
- Virgin Media
- Date
- 2015-02-11
- Comments
-
i change my address and was told a date my next payment is due and virgin took money before that date which incurred in bank charges when spoke to virgin about it they where no help refused to put the money back that was taken illegally and when i said i want to speak to managment to complain they just stoped talking to me on the chat page and ended it this is not how you treat customers
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2019-11-29
- Comments
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I am a current customer of Virgin Media, called to upgrade / take advantage of a black Friday deal, I spoke to one person who redirected my call I was then on the phone for 30-minutes no answer problem not resolved. Im not happy at all considering leaving, they don't believe in looking after the customers they have got.
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2023-11-19
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2016-07-01
- Comments
-
Appalling company. Worst customer service I've ever encountered. I'd advise anyone thinking of signing up with them to think again. Their service is unreliable and expensive.
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2019-01-02
- Comments
-
Customer service is diabolical, they are quick to answer when signing you up but after sales is terrible, menu only gives you a selection of straight forward choices, but any problems you get shunted around different sections and nothing gets resolved. We’ve been shafted 2 weeks into a deal, gonna be a long year paying for something we are not happy with
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2021-05-28
- Comments
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I cancelled before they even gave me a service.
My sky broadband was ending mid June.
20th Feb I ordered virgin broadband to be installed 29th March, so I could avoid sky price increase. Come 29th March I got a text message saying there is a delay in starting your services. I thought fine, is this a delay for a day, 2 days, a week, a month? What am I expecting.
So I waited 2 further weeks thinking I'll get a letter, an email, phone call or something to say what the delay is for, roughly how long, I heard nothing from them, so I phoned up myself to see what's going on. I explained I purchased on February, for march install, and we're in mid April and I've heard nothing, he explained about road works needed permission to dig up, which I totally agree and knew about, hence why I ordered way in advanced, so he said could I give it until end of April , I said yeah sure no problem
Anyway end of April comes, again, nothing , no text, email , phone, letter. So I thought well this is now beginning of May, I'm done, my actual sky broadband ends in a month's time I'll just simply stick with another OpenReach network provider.
So I phoned virgin up, and said I want to cancel everything. Well, the Indian guy on the phone certainly didn't like that, asking me What am I going to do with no internet!? (Shock horror), so I said oh no sir I'm fine, my sky doesn't run out until June. To which he replied "Then why are you in a rush to cancel", in a rush? I ordered 20th February, it's now May, I was certainly in no rush otherwise I would have voiced concerns waaaayyy sooner. He then asked am I going to use virgin in the future , "yeah of course I might, could be 1 years time, 2, 5, 10 years, I have no idea". So he said Then let us continue with installation as no matter what you're going to need to have this outside work carried out regardless, so I said yeah true but I don't care at the moment, I'm done with it, and I'll worry about that when I decide to try virgin again. He then proceeded to say the same thing over and over again about getting the work installed anyway, my answer was the same each time, I'm done with it, don't want it. He said why don't I just get the work carried out, then cancel once it's done. So again I said, no I'm cancelling now, if you want to carry the work on, go ahead but I'm not using the service when it's setup anyway. He finally gave up , cancelled it within about a minute, and said all done, you'll get an email confirmation
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2016-10-30
- Comments
-
Shockingly poor customer service, bad attitude, patronising and talking down customers, no care or respect they just want your money.
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2017-03-09
- Comments
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I am absolutely disgusted! Virgin found out I was changing address as a housemate applied for their own broadband- since I was taking the current box with me. They contacted me asking if I was moving and I confirmed that but then they asked my HOUSEMATE if they had permission to cut it off- they didn't bother asking me! So I was stuck there for 2 weeks without any internet! When I phoned them up THREE TIMES to sort it, the first time the guy put the phone down on me- rude!- and the second and third time they were more concerned with getting my new address than re-uploading my contract. I'd already paid the full month's worth! So after I moved I made another complaint as it wasn't me they asked about the account, and the woman promised a refund cheque will be sent to my new address. I double checked she had my new address but, surprise surprise! it was sent to my old address. This was a month ago. So I rang them again recently and they just lied throughout, talking over me, interrupting and basically implying it's my own fault even though I did everything I could to make it easy for them. Then right at the end the guy just asked me to contact my old housemate and ask him to send the cheque to my new address. So even after all the hassle and stress they've put me under it's STILL down to me sort it out! Absolutely hurt and disgusted. Rude staff and unreliable.
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2018-02-04
- Comments
-
Absolutely awful, both as a company and a service. They put up my charge as they had 'improved' the speed. Since then the broadband cuts out continuously, have to use my 4g on the mobile phone and when I phone up they tell me that there is no issue as it has been fixed. Patronising and rude. Thank the Gods my contract finishes soon.
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2023-11-24
- Comments
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I have been with Virgin Media for 12 years and had quite a few issues with them to be honest, but this one takes the biscuit.
I moved house last November and called them to say I was moving and want to transfer my contract over to my new house, however little did I know they did not carry it over but actually restarted my contract completly making the contract date end 6 months later, however they did carry over my Promotions, meaning now my promitions have ended but my contract still has 6 months left, putting my contract up from £29pm to £57pm, I contacted them several times and made a complaint, the customer service were all rude and unhelpful and in the end claimed no fault and refused to rectify the situation, leaving me paying a contract I cannot afford, I am disgusted with Virgin and when my contract renews now in May I will cancel and move to BT, never to return and make everyone aware of there antics, BEWARE!!!!, do not use Virgin Media they are scammers and cheats.
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2022-01-24
- Comments
-
So i have tried to renew with them looked up foe the deals they have, obviously new customer doesn't apply to me but they had £2-£3 more expensive, but the customer service, nor customer relations did not gove me that contract and kept saying they can't do that, asked to speak to the manager but apparently the manager has "an emergency meeting" honestly spent 40min on the phone and now waiting for call back.... they are just ridiculous!! Can we all just stop using them now?!
Also what about the yearly increase of £3.5?? Even when you have a contract with them?! Need to go again through lengthy talks for them to refund or cancel the cost...
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2018-03-08
- Comments
-
This multinational company rips customers off for products that do not even the minimum. I do not live in a bad area with bad reception etc either so that is not the case. I seriously advise against anyone getting both the Television box and the Wifi
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2017-08-17
- Comments
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Such poor service!! I went 4 weeks with no internet connection when first installing it. It taken me to use all of my credit, 4 days waiting in for engineers to do the same job and tell me the same thing, £20 installation fee and still had to pay for that month of £30! For them to say it was the IP address not working which they could fix in 2 days at their offices. The customer service was rude and nor helpful. All they refunded me on the next bill was 5 quid. Appauling.
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2016-08-03
- Comments
-
A shame 0 stars isn't an option. Our experiences with virgin media have been without fail truly shameful. I remain completely amazed that they appear online to rate well as our personal experience is as far to the opposite as is possible. We ordered internet and on order were told we would have internet in 10 days. Three months later after endless chasing and hassle we gave up. At every point we were informed we'd have internet in a week or two only for virgin to fail to provide. Quite simply the worst customer service experience of my life. If we'd had any other option for a provider we'd have stopped trying far earlier. I work for a software house and can't work from home without good internet. In the end I decided it was less stressful to commute until we could move house than to keep dealing with virgin media.
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2022-06-01
- Comments
-
Absolutely terrible customer service for the entire time I'm with them (including disregarding several complaints). Then when I left them they overcharged me by two days.
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2010-09-15
- Comments
-
I used their service with an XL broadband, recently got an email from Virgin Media Sales to the account holders email address stating I could upgrade to XXL Broadband for only an additional £8 per month, phoned the number listed and after numerous people they told me I would have to pay an extra £18 per month for the offer even though there is nothing in the t's & c's which support this additional tenner!
Customer Services has one person who helped, though the rest were just interested in transferring me to other departments stating they couldn't help but perhaps x could!
Currently in the complaints process, sending a copy to Ofcom as I believe this breaks with advertising regulations.
Wish everyone else the best of luck...
P.s. 20mb line regular testing achieves 18mb+
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2018-10-13
- Comments
-
The worst company I have ever been with.
I will keep it short as possible.
On the rare occasions the Internet worked we had a really good speed.
Multiple times a day the Internet dropped off completely. 15 mins, 20 once for 45 minutes.
I called at least once a day and spoke to rude and clueless "customer service agents."
They had no idea and just kept reseting the channel. Eventually I said to send an engineer out.
They didn't.
When I called to say he hadn't arrived and to send someone they said I had to call back three times in thirty days to get a call out! Even though I'd called multiple times a week and their man didn't turn up.
In the end I left...
Here is where it gets really fun!
I leave and call them to say so.
I need to pay my last month's fee AND a £200 leaving fee.
I agreed to pay my leaving fee as I had indeed not given a month's notice however, I would NOT be paying the leaving fee.
I paid my £83.83 per month and moved on. (limited TV, rubbish broadband BUT a very very good phone service.)
Started getting letters about my leaving fee which I called about once, told them to take me to court and them ignored.
A very NICE man from virgin called and asked to set up a £5 a month payment plan.
I explain that I CAN pay for it I just WON'T. Explained why and again asked them to take me to court.
Next was a debt collection agency.
I called them and they wanted the fl story. After telling him how may times a day the Internet dropped, the rude and unhelpful staff and engineers not turning up, he told me not to worry about it all.
A week or so later, I got a letter saying the Debt company had sent the debt BACK TO VIRGIN!!
They knew in court I would win so they weren't interested.
I NEVER HEARD A WORD FROM VIRGIN AGAIN!!
So if you get an early leaving fee, stand your ground! If they have broken contract you can leave.
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2023-02-12
- Comments
-
They make everything difficult, spent hours on chat or phone to shorted out simple query! AVOID AVOID AVOID
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2023-02-13
- Comments
-
They make a even simple request difficult I spent 4 hours on chat and phone and still not resolved!! Don't know about internet because never get one. Unprofessional and rude!! AVOID AVOID AVOID this is my honest advice!!!
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2016-03-23
- Comments
-
I've had an absolute nightmare of a time with Virgin Media. I only signed up 2 months ago and already they incorrectly sent me a bill for £83. When speaking with the Customer Service team, I asked them 4 times why my bill was £83 and every single time, they told me I had to pay the £83 to clear my balance (which was quite obvious. They didn't understand my question at all, I spoke to 3 different people and all of them said the exact same thing (word for word) until finally one person said it was because I have to pay 2 months in advance, which I wasn't made aware of in the beginning. I then wanted to change my direct debit date to come out the day after my pay day as it currently comes out the day before my pay day, so I paid the £83 and was told once it had updated (within 12 hours) I can change the direct debit date. It still hadn't updated 2 days later so I spoke to another representative who told me I had to pay one month in advance to change the direct debit date. After all of this, I told them I wanted to leave them, they told me I had to pay £280 to leave. Absolutely disgusting.
- Location
-
- Location
- Swindon Wiltshire
- Reviewing
- Virgin Media
- Date
- 2016-05-26
- Comments
-
Did you get talked into changing from broadband and telephone to adding tivo television when the Indian gentlemen told me you could watch TV on your tablet or phone anywhere in your home, then you try this, after you install the Tivo box your self, you can only use this so called service, unless you have a I Pad/I phone or a Samsung tablet or phone it does through work on any PC. The Vito box does not get used by anyone in the house as we already have a free view sat system and normal TV system. Because I agreed and did not cancel within there time limit and I tried for at lest thirty days trying to get this work on my tablet, I was hoping as I was paying for this “crap” some one would use it, but I now find out I'm stuck in a “eighteen mouth contract” with “six months” to go, I'm told I can cancel the Tivo but must pay Virgin “£16.00” to cancel, as I don't use the land line phone which I have had for well over “ten years”, but I what to keep the broadband, I asked if I can get rid of the phone I was told that will be “£54.00” to cancel this because its in with the “bundle”, I asked how much the cost of “JEST” broadband on its own was told £30.25 and that would be 100mb. This is with out the phone I now know it would be cheaper to go with the rip off lot “BT”
I fell this company are the biggest rip off merchants going and I fill they have broken there contract with me but what can you do about, and when you ask them for a recording of what you said they say no we have not got one, I can only tell people to NOT USE THIS BUNCH OF RIP OFF MERCHANTS AND LIARS.
- Location
-
- Location
- Swinton
- Reviewing
- Virgin Media
- Date
- 2015-11-29
- Comments
-
What lets Virgin down is the Email, it is off-line almost as much as it is on-line and is completely useless for business use. Add to this, theat Virgin took a rolling contract and made it a 12-month contract without asking me and fairly plainly the only use for virgin is as a "Carrier" for other services, not as an Email provider.
- Location
-
- Location
- SWLondon
- Reviewing
- Virgin Media
- Date
- 2019-08-22
- Comments
-
Unreliable and slow - I really wish we hadn't switched. The super broadband is supposed to be faster, but it isn't any different. I now tend to go into my workplace, instead of working from home, as the broadband speed is so slow and unreliable. It is also slow and unrelaible in the middle of the night.
- Location
-
- Location
- Sydenham
- Reviewing
- Virgin Media
- Date
- 2019-03-25
- Location
-
- Location
- Sydenham, London
- Reviewing
- Virgin Media
- Date
- 2015-06-01
- Comments
-
Took 3 weeks to schedule fiber installation. Installation was between 8am and 1pm on a Saturday. No engineer showed up and received no notification to let me know. Called Virgin and they said the fiber line is damaged and they're leasing with the council. A bit of notice would have been nice so i didn't have to waste my morning! Rubbish service. I'll stick with SKY.
- Location
-
- Location
- Tadworth
- Reviewing
- Virgin Media
- Date
- 2021-09-23
- Comments
-
After last price rise from £27 to £52 then to £62, I decided to cancel the service and go with someone cheaper. Talk Talk offered me service for £23 per month. I cancelled Virgin contract and moved to Talk Talk. To my horror, their promised Fibre internet is a phone line! when I enquired following many calls, I was informed that the Fibre cable is only to the cabinet and connection is via land line! I tried to upgrade to full fibre 500 for £30 but after calling and waiting for hours....their customer service is appalling, they either redirect me to another operator that asks for all details again or hangs up. I came back to Virgin Media, within few minutes, everything was set up, new channels added free of charge, 2 new boxes order to replace old one and arranged for an engenderer to fix my land line. What an amazing service!
- Location
-
- Location
- Tamfourhill
- Reviewing
- Virgin Media
- Date
- 2019-10-30
- Comments
-
I've had virgin for a while, service is nice but the wifi is absolutely garbage. I play on my xbox alot and i cannot even go through a match of COD or play a game of GTA without the game ether lagging me out or just overall lagging. Would definitely not recommend
- Location
-
- Location
- Tamworth
- Reviewing
- Virgin Media
- Date
- 2019-02-03
- Comments
-
200MB virgin broadband.
I've had it as fast as 221MB - as slow as 5MB - that's right, 5MB !
averages 70-95 and wifi drops out comstantly, always having to reset router/hub
Disgusting at £56 per month
I;m leaving after putting up with it for 4 years - it'd do unreliable now it'd making me angry. Customer service a joke
- Location
-
- Location
- Tamworth
- Reviewing
- Virgin Media
- Date
- 2022-02-23
- Comments
-
***AVOID AT ALL COST***
Took out an 18 month contact with Virgin for 100mb broadband for £26.25pm, but every 3 months I’d receive a letter telling me that they intended to increase my bill by £3. This happened many times and each time it did happen it took a 1-2hr phone call waiting in a queue to remind them of the original 18 month contract. The customer services have been contracted out to India so most occasions you are left trying to resolve the issue with someone with poor English communication skills.
When I did eventually get to the end of the last 18 month contract I arranged for immediate disconnection but was then bombarded by text messages and phone calls by someone from the U.K. with perfect English communication skills. They eventually offered me an 18 month contract for 100mb broadband for only £17 but I decided to leave anyway because I know from their previous track record that they will not honour the deal.
In total I was with virgin for 8 years, in that time I saw the customer services freefall to a hellish level where I dreaded contacting them.
They offer good deals to new customers but treat existing customers in an appalling manner.
Getting disconnected from virgin media felt like being told by your doctor that you have been cured of cancer.
***AVOID AT ALL COSTS - THERE ARE FAR BETTER COMPANIES OUT THERE !!! ***
- Location
-
- Location
- Tamworth
- Reviewing
- Virgin Media
- Date
- 2016-09-17
- Comments
-
I waited 5 years to get back to Virgin, having had many long years of satisfactory service. I moved into a virgin area 6 months ago and signed up to 200mb broadband and the whole deal. Like many others reporting here, I have had constant issues with the speed, connection lag and the overall TV package. The TIVO box often hangs or records stuff I have not asked it to record, whilst not recording the shows I ask it to record. The on demand has regularly gone down particularly in the first two months of service. It uses a thumbs up or down system to learn what you may like to watch, however my box gives a thumbs down to ones I like and although it was funny at first I spend ages deleting programmes I did not want. The house phone is a white elephant. I did not want it in the first place, no one I know calls me on it, however it is a perfect medium for all the PPI and accident chasing cold callers. I have regularly made my thoughts known to Virgin who on two occasions offered to compensate me, then increased the bills! They clearly know the service is not up to standard, because when I ring in the first thing I hear is someone telling me "we can see that there are service issues in your area, blah blah". This is month 6 and I had enough. They promptly charged me £230 to cancel the remainder of the contract. I tried to tell the company, that I have not received a satisfactory service or any compensation for that, so I felt it was a cheeky asking me to pay that much for cancellation. On a few occasions I could not understand some of the customer service advisors as their spoken English was not good enough to be a call handler. I used to think that Virgin was the best of the providers; unfortunately this last few months has put me off ever using them again. Top tip Richard, it is the customers that give you the means to fly your balloons high in the sky, the Virgin brand is being ruined by this level of service. I also cancelled my virgin gym membership.
- Location
-
- Location
- Tamworth
- Reviewing
- Virgin Media
- Date
- 2017-06-01
- Comments
-
Fast broadband but utterly abysmal service. I was sold a full package but VM are unable to provide a landline at my address so I lost my landline number of 12 years standing. Customer advisors pass you round like a parcel at a kids party (5 times on my call today) and don't read the notes on the system so you get asked the same questions over and over again. I thought Sky were bad til I dealt with this shower. I will not & never again be renewing with VM. Was told today they have no complaints department! I said OfCom had told me to make an official complaint so was then told there was a complaint administration department but they didn't talk to customers!! Beyond belief
- Location
-
- Location
- Tamworth
- Reviewing
- Virgin Media
- Date
- 2015-04-25
- Comments
-
Had to cancel after 6 months, as broadband kept dropping out 4-5 times a day for 20-30mins at a time. Towards end it was off longer than it was on. During the 6 months we phoned 24 times spoke to advisors, managers, technical, had 5 technicians out and no one could rectify the issue so enough was enough. The best thing about Virgin is the speed when it worked, everything else was useless.
- Location
-
- Location
- Tamworth
- Reviewing
- Virgin Media
- Date
- 2018-11-15
- Comments
-
Not reliable, prices increased a few times a year.Virgin media is wrong decision for long term customers. My advice would be, if you are reliable, long term customer, it is better choise to avoid this comoany. Worst experience ever I had with contrac
- Location
-
- Location
- Tamworth (amington)
- Reviewing
- Virgin Media
- Date
- 2018-01-21
- Comments
-
Virgin is an absolute joke. We have had ongoing problems since the day we agreed to have virgin.
Firstly they sent us a self instal kit. Despite being told several times that we do not have any cables. I know this for a 100% fact as when i did my front garden up 3 years ago, i removed the bits of the remaining cable & told virgin this when i called to order their service. They did not listen. We rang them several times speaking to several different so called managers. Eventually after 2 MONTHS. They sent a crew out to instal our service. When they arrived & looked they said " we cant instal anything as you do not have any cables". These engineers rang virin & told them. They still did not listen & sent the same crew back later the same day. 2 days later another crew was working opposite my house. They kindly looked at the connection points & told us what we have been telling them for 2 months. No cables!!! They also said that it needs rewiring back to the main junction box.
We relayed this back to virgin who told us it would be another 4 weeks before anyone could sort this. In the meantime they sent us 2 bills. We told them they could do the same with their bill as a duck does with its bill. ( stick it up its @#$%). I am not paying for a service i havent even had. So they said they would deduct it from the referal fee which would bring the bill down. Eventually after around 3 months waiting, our service was up & running. I say running but it was more of a stroll. Within the first week the so called 200mbps internet speed crashed while halfway through watching the new beauty & the beast on netflix. The system was not overloaded as the only wifi device using the internet was our tv. We rang virgin & had to speak to several managers about this. Eventually they agreed it was their fault & they would credit our account. They tried fobbing us off with a £10 credit but we did not accept that. Needless to say this was not the end of the issues. Since april 2017 we have had no end of issues with virgin. When you ring them the system recognises you are on a mobile phone, then preceeds to tell you that there is a problem in your postcode area & they are working on it & it will be fixed in the next few days. This has been going on for around 6 months. We have NEVER seen an engineer doing ANY work in the area since we had virgin installed.
The final straw came when the sent us a bill for just over £160. When we rang to queery this they said it was for 2 months bills. Now i am no carol vorderman but i can count. We signed up for 200mbps full house service at £55 pcm. Now in my head & even on my calculator 2 x £55 = £110. I even took my shoes & socks off to make doubley sure. To be fair my count was 1 out as i had a bunion on my big toe.
We told virgin that we will not pay anything until the service is up & running correctly. They said we need to talk to technical services but before they can put us through we have to pay the bill.!!!!! So guess what??? Yep back to the duck.
I would not reccomend virgin to my worst enemy.
Stick to sky. It cost more but the service is much better.
- Location
-
- Location
- Tate
- Reviewing
- Virgin Media
- Date
- 2023-05-16
- Comments
-
Terrible Experience with Virgin Media - Overcharging and Poor Customer Service
I recently had an extremely frustrating experience with Virgin Media, which motivated me to whine about it online.
The main issue arose when I noticed unexplained additional charges on my monthly bill. Concerned about these unexpected expenses, I contacted Virgin Media's customer service not once, not twice, but three times in an attempt to resolve the matter. Each time, I patiently explained my situation and spent a considerable amount of time on the phone (in total almost 3h!).
During these calls, the customer service representatives assured me that the problem had been identified and resolved. However, after every call, subsequent bills continued to state incorrect charges (over double what was stated in my contract!), despite the assurances given. Basically, Virgin added some extra services to my contract without my consent.
Over the last 5 years, I experienced numerous problems with Virgin Media but it would take short book to describe in detail. I would recommend everyone to pick ANY broadband provider but not Virgin. They are absolutely the worst.
- Location
-
- Location
- Tayport
- Reviewing
- Virgin Media
- Date
- 2014-05-19
- Comments
-
AVOID THIS COMPANY! I have been a loyal broadband customer of Virgin Media for a good few years. Then last year, Virgin Media announced that because it was such a good company and needed to remain competitive, it was increasing its prices way above inflation. I disputed this and communicated with Virgin Media over the internet using their website chat. The representative of Virgin Media misled me and indicated that if I agreed to stay with them for 12 months, my prices would be fixed for 24 months and I would get a free phone line. I agreed to this. A few months later, I received a letter from Virgin Media stating that they were such a good company and to remain competitive they would increase my prices way above inflation. I disputed this again and the attitude of Virgin Media is that I need to read the small print and they can do what they like. I took the case to the ombudsman and the ombudsman ruled that due to the Virgin Media contract, they are within their rights. I have sinced moved home and now live in an area that is not serviced by Virgin Media. Virgin Media have added disconnection charges to my final bill, which has multiplied the cost. I have disputed this and Virgin Media have put a black mark against my credit history, which is otherwise exemplary. I will be taking legal action against Virgin Media for making my credit more expensive because this will cost me money if I need credit. Whenever I try to get through to Virgin Media, I end up speaking to somebody in their Indian call centre. They can't make any decisions and cannot even ask for somebody from the UK to call me. After being a loyal customer for years and after always paying bills on time, this is how I am treated by this awful company. Avoid Virgin Media, otherwise you'll regret it.
- Location
-
- Location
- TEDDINGTON
- Reviewing
- Virgin Media
- Date
- 2022-09-26
- Comments
-
20 years loyalty repaid by the worst customer experience I've ever had!
They simply do not care about any customer once on board. Even complaints are just ignored!! As are emails to their CEO Luiz.
Solution - leave! And convince others to not join up in the first place. I for one will spread the word on every social media channel available. And every customer I convince to not join them as a customer, or leave if existing ones, is well worth my time spent doing this!!
They are an absolute joke!!
- Location
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- Location
- Teddington
- Reviewing
- Virgin Media
- Date
- 2017-11-12
- Comments
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I was given an installation date for 10 days time. 3 days before it’s cancelled because of damaged cables. The only cables coming to my house are the ones they have just installed. Now it’s a 5 day wait until I can be given a new installation date. Last time there was a minimum 10 day wait for installation dates. At best it will be a month of no internet for my business....
- Location
-
- Location
- teeside
- Reviewing
- Virgin Media
- Date
- 2015-03-21
- Comments
-
Not value for money anymore ,Supposed to be getting 60 but lucky to get 20 ...I will be moving on after many years
- Location
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