4,684 Customer Reviews over 118 pages
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- Location
- Reading
- Reviewing
- Virgin Media
- Date
- 2020-11-18
- Comments
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Without a doubt, the most unreliable service and worse customer service.
After signing up to a 12-month contract in April 2018, they are now claiming that I agreed to a new contract during the course of a technical support call, after siting that I was paying £60/month for a service that was not being delivered.
They are now attempting to charge an additional exit fee for a contract that was never agreed, without reading out my terms and conditions.
6 months, getting download speeds between 5-15mgbs, on an m200 package, is quite disgraceful.
- Location
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- Location
- Grimsby
- Reviewing
- Virgin Media
- Date
- 2021-02-18
- Comments
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Don't go with Virgin Media for Broadband - Look at the cost to start with. For me £27 and 18 months later price went up to £50.50. Then in January 2021 I got a letter saying it was going up by another £3.50! Making the total cost £54 per month.
I tried to cancel but Virgin Media would not reply to me on e-mail, Royal Mail, and would not answer the phone to cancel. Had to cancel my direct debit with the bank in the end.
Bad customer service - especially as I am recovering from cancer. High prices too - Keep away!
- Location
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- Location
- Reviewing
- Virgin Media
- Date
- 2021-09-09
- Comments
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ABSOLUTELY DISGUSTING COMPANY!!! Decided to leave because it was too expensive. Chose a new provider last november. Haven't used their services since. Got a letter from debt collection company to say i owed £192.00 so i payed. It's nearly a year on and they ring me at least 8 times a day! Apparently i owe more money. Rang them, answered security questions. She then went on to ask if i was going to make a payment. I said absolutely not!! My answers to my security questions were all of a sudden wrong. I know my own d.o.b!!!! Told me to ring back when i remember them. Unbelievable company. How can you owe money on a service that you're not getting?
- Location
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- Location
- Bristol
- Reviewing
- Virgin Media
- Date
- 2016-08-03
- Comments
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Don't waste your money on Virgin Media. Giving 1* for Customer Service is generous. They don't care about customers, just their profits.
- Location
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- Location
- Northants
- Reviewing
- Virgin Media
- Date
- 2016-08-08
- Comments
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Virgin are absolute crooks. I terminated my contract, all payments up to date and they then demanded £110 for termination of the landline, plus passing over my phone number. DO NOT TAKE OUT A CONTRACT WITH VIRGIN.
- Location
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- Location
- Falkirk
- Reviewing
- Virgin Media
- Date
- 2016-11-04
- Comments
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I Have recently been made redundant from my job and am having to move house and cancel my virgin media.as I can no longer afford it.l tried explaining this to them and was shown no sympathy and was hit with a bill for £175 I have been a loyal customer for many years. I would not recommend this company after this enough said. .
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2020-03-04
- Comments
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I have used many broadbands over the years. Unfortunately at my current place Virgin was the only option and I have never been that dissatisfied with any provider before. AVOID IT! Cancelled my contract without an explanation, then I started new contract which is two times higher. The worst broadband!
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2017-04-17
- Comments
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Another day, another failed connection. For the past month, 3 days a week the broadband is unusable, and when my wife and I are both freelancers, we can't work from home at. In Sundays, the speeds are so slow to be useless, and this has been a trend for the 2 years we have had the contract.
Service faults, poor excuses, and terrible delivery has been typical of Virgin Media, and it seems that we are not the only people to fall foul of Branson's Broken Broadband.
- Location
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- Location
- Hutchingson
- Reviewing
- Virgin Media
- Date
- 2013-11-01
- Comments
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I would not recommend to anybody. Seriously. Unreliable, patchy....what else do you need?
- Location
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- Location
- Fleet
- Reviewing
- Virgin Media
- Date
- 2018-08-06
- Comments
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We moved to Virgin media from BT as they we selling a faster package at lower cost, or in theory. Well on at least 2 out of four weekend Netflix and Amazon Prime are buffering when you watch any movie and often just drop out due to poor bandwidth.
When we ring up they are only interested in selling more things, it's a joke, trying to sell move movies and sky sport when they can't even get the basics working.
Then finally without any notice they take the system down for maintenance in the middle of the day. I regret going with them and will be leaving at the earliest opportunity, it's advertised as fast but somehow on the 'slow' broadband before I never ever got buffering.
- Location
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- Location
- London, Walthamstow
- Reviewing
- Virgin Media
- Date
- 2018-11-20
- Comments
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Virgin Media is sending advertisement letters to houses stating that the street is connected with fiber but in reality they don't have permission from local authorities.
This is to trick customers to sign up with virgin with the hope that they will get the permission (due to the number of customers requesting the service).
This is an unfair practice for the customer and I'm almost sure it's illegal too.
I had to wait 35 days for Virgin Media to try to connect me, after several hour long phone calls with customer service, but at the end they just canceled my order because they didn't get permission from the local authorities and without even the decency to let me know.
I then received a call from their "Customer loyalty service" asking me why I canceled my order, the poor lady was so embarrassed when she realized what was going on that she hang up on me...
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-12-01
- Comments
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Definitely not worth what they charge. Incredibly low speed in the evenings, and faults that are not fixed for hours at least once a month. They increase their fee every 6 months and though their technicians have been helpful at times, generally their customer service is useless. The most unreliable broadband service I have even encountered; AVOID.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2016-02-15
- Comments
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There is nothing to like about Virgin Media. Customer service is poor, staff are arrogant, internet service is patchy and the TV set top interface is from the dark ages. I have switched to Sky despite incurring a 5-month penalty.
- Location
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- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2021-06-19
- Comments
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Been with Virgin before and ha no problems. Moved in January and since they I had no WIFI. No matter how many times I contacted them nothing was resolved. Not to mention that you loose half a day with them.
Today, one representative agreed that I have no WIFI services and told me he will send WiFi pod free of charge. Later I received my invoice increased. I will not accept them when they come.
I called again to ask and, because I’ve been waiting for so long for them to fix I recorded everything . When the lady representative answer she was adamant that the phone call will be finish as she does not give consent.
I think that Virgie media is a joke. Obviously management does not have a clue of what is happening in their company and middle ma agent seems that doesn’t care.
I already took this personal and started the necessary steps to resolve my issue with them. However, I would like to advise people as I would have liked to be , not to go ahead with this provider. It will be a loss of money and gained stress.
The internet is full of negative comments about them and I wish I had a brain and search before agreeing a contract with them.
In addition, they are asking me for 240£ if I want to end the contract with them, even thought I did not benefit fully from their services.
I don’t want you to be convinced of what I am writing here. I want you to read people’s reviews regarding their services and then you will be 100% convinced.
Thank you !
- Location
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- Location
- Newton Abbot
- Reviewing
- Virgin Media
- Date
- 2021-08-19
- Comments
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Worst customer service of any company I have ever dealt with. Impossible to contact them, hours waiting on hold, useless Bots and Indian call centers. Service always going down, but bills always going up, promises of compensation which were never received. Tried to transfer my contract to new address when moving house. They said they didn’t service my new area and cancelled my contract and are charging me £145 for early cancellation!!! In addition even though I informed them and moved house in July they say they cannot disconnect the service until end of August and will CHARGE me for August as well!!!!! High prices, disgusting customer service, taking money for service not provided. They have no respect for their customers and treat you with contempt. Avoid Vermin Media like the plague.
- Location
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- Location
- England
- Reviewing
- Virgin Media
- Date
- 2022-12-30
- Comments
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Impossible to deal with, refused to let me cancel and hung up on me.
- Location
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- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2020-07-04
- Comments
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Virgin media are running a scam, please be very wary of them and do not take out their internet.
At the start of my contract they were charging me the wrong amount, claimed they fixed it then continued charging the same wrong amount.
Now I’ve cancelled the broadband with them, but they’re still taking my money. Virgin are running an elaborate scam, how many people are they doing this to who haven’t noticed.
Get away from them while you still can, they’re fraudulent!
- Location
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- Location
- Wilmslow
- Reviewing
- Virgin Media
- Date
- 2020-12-10
- Comments
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I was happy until I got many hour outages for two consecutive days and needed to move house only to find that I couldn't get Virgin at the new place. They want me to pay £240 for early disconnection when I cannot physically do anything about it. Spent 4 hours and a half trying to find anyone reasonable there but I'm giving up. Never getting internet with them again
- Location
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- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2014-11-28
- Comments
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They do you deals which you think are permanent only to take them back and charge you more when renewing your contract. We are paying more now for less service than we were receiving in 2012 AND the prices are going to go up ABOVE inflation in February 2015.
I’m constantly watching better deals being offered to new customers with nothing being passed on to existing customers. Once you're in you're in and the cost to cancel your contract is basically the same as staying with them until the end of the term....
I don't believe that when something becomes more efficient that it costs more.
This company should invest its own money into upgrading its infrastructure and paying its shareholders and not hold us to ransom.
End of contract, I’m out.
- Location
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- Location
- Wirral
- Reviewing
- Virgin Media
- Date
- 2015-02-22
- Comments
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Primarily signed up with virgin for gaming (which against popular belief only requires a STABLE 4-5mb connection). Virgin is great at 2am when I register 34mb speeds, and a ping well below 20. My computer is new, and hard wired. But I don't really need useful internet at 2am, I expected and pay money to get useful internet during the day and evenings. After 6pm until midnight, most nights, I've observed my speeds dropping to 2-4mb. The ping results are even worse ranging from 150 to 999. This isn't a slight drop in service that's reasonably expected, this is a failure of service. I can't game at night. A 1000% drop in download speed is completely useless to me. When I ping test, I receive a level of service to various UK severs far slower than someone in New Zealand or California. I'd love to ask virgin, why is my internet in accessing a uk server slower than someone on the other side of the world? This quality of service is a complete joke. Virgin broadband, as well as useless to me at night, is not reliable or stable. How they can produce adverts implying they provide internet that is usable for a whole family? Including myself there are 2 people in the household I live. I only have one device that uses internet, my hardwired PC. How virgin have not been sued for misrepresenting claims of service I don't know. At best there claims are misleading, at worst they deliberately lie about what it is they offer. My 50mb connection is suitable for basic streaming nothing else. Even worse then my old gripes, is that now the level of service is noticeably getting even worse, over the past few months. it's gone from bad to a complete disgrace!
- Location
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- Location
- Coventry
- Reviewing
- Virgin Media
- Date
- 2022-09-07
- Comments
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Annoying customer service. They ring you to pester you and sell you a more expensive bundle. But try to cancel your contract!? Nope, you have to ring, text, whatsapp jump through hoops. They are absolutely beyond useless.
- Location
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- Location
- Leeds
- Reviewing
- Virgin Media
- Date
- 2016-12-02
- Comments
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After being a loyal customer for six years our internet started to cut out every 30 mins. An engineer called and swapped our router for the latest 3.0 one. He said it would download and connect within two hours. The internet never came back on despite their efforts to resolve it from their end. The engineer was incomptetent.
Eventually we learned that it would take another engineer ti come and correct the failings of the first one but not for a further 8 days ehich is completely unacceptable.
The customer service on the support can only be described as pathetic. For example i passed security several tomes to try and resolve issues, but when i tried to register a formal complaint they decided that i could not pass security because i couldnt remember my password.
If you are looking for an internet service provider you would be better of going to a set of circus clowns than virgin. Its a shame you have to give one star on these reviews.
- Location
-
- Location
- Location
- Reviewing
- Virgin Media
- Date
- 2020-03-24
- Comments
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I am giving Virgin Media 1 star because there is no 0 star option. They have absolutely the worst customer-service of all the ISP's (we own 12 properties and use several ISP's), as well as being the worst for broadband speed and reliability. We have always had problems with VM - both with broadband speed and reliability, and with customer -service.
Today was typical of our experience with VM. This morning I had to contact them about issues pertaining to two properties.
PROPERTY 1: We have had broadband problems (e.g. upload speed of 0.01Mbps - this is not a typo - just one HUNDREDTH of one Mbps) for more than 1 MONTH, and received a text message (for the third time!) advising the problem is fixed, even though it is not. Spent 52 MINUTES ON HOLD (this is not that unusual for VM even before the coronavirus) when I called. When I finally got through, VM said they know about the problem and their engineer will sort it out asap. I said VM has been saying this for weeks and asked why VM keeps sending such messages if they know the problem is not fixed - VM did not have an answer for that.
I advised that on 4 March I wanted to speak to a manager, was told that none were available to speak to me, but was promised that a note would be placed on the account for a manager to call me back within 48 hours. I advised that it has now been 20 DAYS and no call, only to be told that the last person I spoke to at VM did not place a note on the account for a manager to call! I asked the lady I was speaking to today to place a note on the account for a manager to call and confirm to me that she has definitely done so. However, I do not hold out any hope that a manager from VM will bother to call me.
PROPERTY 2: Potential serious issue with a new account, tried to call VM, kept on hold for 87 MINUTES, then recorded message saying they cannot process my call and to call back later. Found VM email address on an old email from VM, and sent an email explaining the problem. Received an automated reply saying VM do not monitor this email address and to contact them through the website. Website options do not match the issue and I keep getting directed to FAQ's with no option to send message to VM - spent the last HOUR trying to find some way to email or message them with no luck.
Unfortunately, in the two properties above VM is the only ISP that can provide fibre-broadband at the moment, so we have no option but to use them. However, we have decided that for the other properties we will no longer use VM and will cancel the other VM accounts as soon we are out of the contract period.
For anyone who is thinking of opening an account with Virgin Media I say if what you really want is very poor broadband-service and worse customer-service, and you really, really enjoy spending literally hours on hold to sort out issues, then VM is definitely for you. The rest of us who want reasonably dependable broadband and good customer-service will go elsewhere.
- Location
-
- Location
- london
- Reviewing
- Virgin Media
- Date
- 2017-02-08
- Comments
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I decided to move my broadband & tel line to virgin. they entered me into a contract without any problems and were going to notify my current provider that the contract is being cancelled and they are taking over the telephone numbers.
i have over the past 3 weeks spent hours on hold and speaking to virgin who have not yet been in touch with my current providers. every time they apologise and assure me that it will be done immediately. still nothing.
i am beginning to feel that moving was a big mistake
- Location
-
- Location
- hazelwood close
- Reviewing
- Virgin Media
- Date
- 2015-10-30
- Comments
-
this is my last year with this company, 1,5 mb speed on wekkends we pay for 100mb this company have no customer service, i try to contact, and after 30min on phone i give up no one answer the phone!!!
- Location
-
- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2020-05-14
- Comments
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0 stars it should be. I signed up with this awful company, tempted by the promise of superfast optic fibre connection, have now ended it after a year of slow speeds, eg last night, less than 1 Mbps, all evening. Customer service is rubbish, they always just tell me that the service is working, after supposedly 'testing' the line. Long waits for the call centre, they now charge me £46 per month for the worst broadband i've ever had. Am so glad that I didn't try to save money by getting my phone contract with them too, after a year of internet cuts, eg 3 hours occasionally, the phone with a different company was vital. In short, don't touch Virgin with a bargepole, I last used them 20 years ago, and they haven't improved a bit.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2020-07-04
- Comments
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I'm attempted to us virgin media for the second time and it was the wrost thing that i xould have done. They tried charhing me for an over due amount that i was not aware of and that was not rightfully mine. They simply wanted to charge me because that's apparently what they do to a customer. I didn't even get to the point of using their services again because they wanted to charge me. And now they won't cancel my account. I want to make a complaint formally and there is no way of doing it. Their complaints line is over 1hr wait and they never take your call. Thsre is no way of doing the complaint online because it takes to to different linka and is impossible to do it online. I strongly advise anyone looking to start with Virgin Media to NOT do ot! They'll keep your information and keep contacting you. Then when you try to use their services they'll say you have an outstanding amount tjat you need to pay. Scamming customers is disgusting and wrost when their trying to start with this ocmpany. I will be reporting this and taking it further.
I am beyond disgusted at how horrible my experience is with this company.
- Location
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- Location
- Cambridge
- Reviewing
- Virgin Media
- Date
- 2017-06-17
- Comments
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Virgin #Broadband is the most unprofessional company i have ever seen. When it works its ok but if you have an issue it takes for ever and the customer services and other field engineers will treat you like rubbish.
Moved house September 2016, checked with them if i could get the service and they said its all there and you will be connected up. When i got to the house got a call saying the installation is delayed, need a new cable. Got the cable then they delayed again for neighbour aggrement. took another few months to get that sorted.. Then one of them didnt agree. Asked virgin to sent a guy to check for another route. He said he will come last tuesday and so i called the other tenant who was so kind he agreed to come. The Virgin guy changed his mind on that day, so i wasted half of my annual holidays and made the other tenant to travel 1hr from his home. Gave me another date that was today 3pm. got a call now saying he is not coming unless he sees the other tenant. the guy is not worth being employed anywhere. I just asked virgin to send someone so we can come up with another route, but no they are just there to screw customers. So after nearly 9 months of all the rubbish from you guys nothing has happened lost more than 200 pounds when we moved houses with virgin and more by waiting for these past months. Thought to be a loyal customer but forced me to be the opposite. Please dont do this to anyone else.
If your CEO is reading this please dont stay quiet, please take an action against these useless employeess.
Treat your customers with a little repect, which we treat you with.
- Location
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- Location
- Liverpool
- Reviewing
- Virgin Media
- Date
- 2020-10-05
- Comments
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I had the misfortune to be a virgin customer for many years and spent thousands of pounds on there products, however due to ill health and family bereavements I never used any for months and tried unsuccessfully to downgrade and when I did they made me sign a new agreement which under surest through stress I did but they where still trying to fleece me so when my mum died I tried to cancel and the fee they are asking for is nearly a years money I feel depressed over this virgin are crooks plain and simple and I am going to spend months letting the whole world know
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2019-03-18
- Comments
-
This company is the worst customer service I’ve ever had - completely unable to process the simplest things, none of them communicating with each other, and very rude into the bargain. Don’t be fooled into assuming that it runs well because Virgin Trains and Air so - it’s a different company that Virgin pay to put their brand into.
I cancelled my service in October, with a last payment date of 4th November 2019. Spoke with a lovely lady, was sent a final bill, paid that and returned equipment. They kept billing me as if that hadn’t happened. I called them to point this out - after every bill. Got through to different countries each time (I don’t have a problem with offshore customer service but it became apparent I was speaking to a different country each time - no wonder they can’t communixate) . Always on hold for ages, always ended with them saying they didn’t know what had happened but they’d sent orders for it to be cancelled now (except on one occasion when I was just left on hold for an hour). Escalated by February to texts and phone calls demanding money. I’ve called three times since then and tried to use their text service twice. No luck, and rudeness on the text service (it’s not a smart service or anything - just a random guy texting who seems to have no knowledge or power to escalate). I’m worried that the next step is bailiffs or debt collectors - frequency of calls is escalating. And all for bills sent months after I cancelled the service! Sorry this is Long but I really want others to know - DONT USE VIRGIN!!!
- Location
-
- Location
- Waterloo , Merseyside
- Reviewing
- Virgin Media
- Date
- 2021-04-05
- Comments
-
I’ve been getting ripped off for yrs by virgin broadband , they kept me on a leash by promising me it’s going to get better very soon , it’s never worked properly and is the tortoise of the broadband world, but besides that they have been charging me differing amounts on my monthly bills for no reason, I’ve only noticed recently because it jumped from £29.50 to £37.94. Then £37.46 - £46.46 , when I’ve looked back at my bank account they been charging me up to £77 a month for broadband , please everyone check your accounts, I’ve never noticed because of them sending my bills by email which I’ve always had trouble looking at due to poor broadband from them, is this why , so they can charge you whatever they want and you can’t check , my advice would be to ditch virgin all together,
- Location
-
- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2019-07-14
- Comments
-
Very bad speed, very bad customer service experience, appallingly very expensive broadband, not recommended
- Location
-
- Location
- Enfield
- Reviewing
- Virgin Media
- Date
- 2021-10-01
- Comments
-
Worst customer service ever, very rude and undertrained, massively overpriced, am looking for a new provider
- Location
-
- Location
- Plymouth
- Reviewing
- Virgin Media
- Date
- 2016-10-03
- Comments
-
Have been with Virgin for over a year now and looking forward to the end of our contract period so that we can change providers. The broadband speed is nowhere near that promised and is so intermittent that I am having to constantly reset my wireless router. I only realised there was a problem when my data usage on my phone exceeded my monthly limit! TiVo is rubbish, very slow and tends to record what it thinks you want rather than what you select. Despite setting parental preferences, (we are two adults, no children at home), we still have to put in our access code for GBBO! Customer services are only interested in selling you more of the same; other than that useless. Avoid Virgin at all costs, its a con.
- Location
-
- Location
- Warwick
- Reviewing
- Virgin Media
- Date
- 2019-12-21
- Comments
-
I had only bad experiences with Virgin Media, from start to finish:
1. Sales: I called Virgin Media to get broadband. The guy was on a Monday morning mood, could barely understand what he was saying, he made no effort to speak clearly, instead he started shouting in the phone thinking that might help. He gave me broadband and mobile in a bundle which was good as I wanted
mobile as well, but thinking of getting it from EE. We arrange for service installation on day x between 13.00 - 18.00.
2. I see one day that there is a cable lump coming out of the ground on my patio in front of the house. The patio looked messy, I could see that too. No one told me anything about this, so I thought it might be the council doing whatever works in the area. Really poor communication from Virgin.
3. Day x comes and the technician gives me a call at 12.00 saying he will be at my property in 10 min. I say I'm away as I made plans for the morning and will be there just before 13.00 when the allocated slot for installation should begin. The guy shouts at me in the phone and says if I'm not there at 12.30 he will leave the property and mark this as a missed appoitment. Then hangs up on me. I had to rush through traffic as I was away on a course in Birmingham.
Finally got home at 12.45 and saw the guy already drilled 3 holes in the house and mounted an outside box. All these without my approval and in my absence.
I immediately stop him from progressing the work as it is a rented house and didn't have landlords approval. He immediately starts moaning that I am wasting his time and that I should've get the landlords agreement before hand. I say you're wasting my time as it is before 13.00 and in theory this is my time. I say I didn't know we had to drill holes etc as no one told me what the installation involves. I thought it will use the existing infrastructure in the house,
i.e. just swap the existing router from Vodafone with the Virgin Media one and set that up. The guy keeps sucking his teeth and moaning about the waste of time. At 13.00 he leaves saying he won't waste anymore of his time on me. How rude! He made such a big deal of his time, that he actually screwed everything up and left
at 13.00 when the allocated slot was starting. I wanted to mention it to him, the fact that before 13.00 is actually my time, but I was afraid the guy will snap and start being violent. So I left it there.
4. Later on a lady from the pre-install team calls asking what happenned. I tell her the story and then say I would like to cancel my services as I didn't appreciate the technicians behaviour. She insists I should carry on with the installation and asked for an installation date. In the mean time I went to the agency down town to talk to the letting agent about this as they weren't answering the phone. They said it's ok to install and the landlord is happy with that.
I informed the lady about this, but said I wouldn't be able to be available for the installation soon, so I'll go to a different supplier anyway who will post the router through the letter box for me to install it myself. She kept insisting I should go forward with installation. She put so much pressure on me and also started making me feel bad for not finishing the installation saying they went to such great lenghts to get another installation date for me. I realised the abuse and signed out saying I definitely don't want to go for Virgin Media services anymore.
Now they ring me every day to ask me to install the services and every day I say no. I'll have to bar the caller at some point as this can't continue like this.
Really abusive people. I would like to get in touch with a regulatory authority to mention this as I don't think this is good behaviour. I actually think it's abusive!!! If anyone is aware of this kind of authority please leave a comment to the review.
- Location
-
- Location
- Buckinghamshire
- Reviewing
- Virgin Media
- Date
- 2022-07-31
- Comments
-
I wouldn't give 1 star. You get 1 good day to 10 bad days.. mostly I get 5-10meg.. its terrible .
- Location
-
- Location
- US
- Reviewing
- Virgin Media
- Date
- 2017-07-20
- Comments
-
This company has been so annoying. I forwarded a harassing email from their server, complete with all the information they requested and now I feel harassed by them in merely trying to point out to them they're is a problem for them. I could care less, but I would think a reliable company would be concerned that their email was being used inappropriately. I have since asked their customer service too stop contacting me, boy yet I still get their same snobby response. Terrible company and I was only trying to help.
- Location
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- Location
- Dartford
- Reviewing
- Virgin Media
- Date
- 2017-11-13
- Comments
-
What a disappointment!!! I have been virgin media customer for over 8 years not only it’s getting more expensive but the internet connection and speed is very poor ! Don’t recommend virgin media to anyone please avoid ! Would give 0 Stars for broadband speed and broadband realibility !
- Location
-
- Location
- Peterborough
- Reviewing
- Virgin Media
- Date
- 2017-07-11
- Comments
-
The worst company ever , don't recommend it to anyone if you are thinking to join them be very careful and make sure you read every single detail in the contract as you will end up paying huge amount for things that you don't even know.
Specially if it happens to move to a new property in the middle of a contract , you are basically forced to take a new contract or pay an huge amount of money to cancel it and if you Cary on with them and make a new contract it is in their term, you don't get a deal it's like been forced to be between an sword and a brick wall and you have to Option. When moved to new property could even get the internet signal in some parts of the house and they don't provide anything to extend the signal through the house.
And not to mention that some people from billing dept were rude. Not happy with the service at all and wouldn't recommend anyone to go through what I have been
- Location
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- Location
- Lichfield
- Reviewing
- Virgin Media
- Date
- 2017-11-01
- Comments
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If i could of chose to put everything at no stars then i would have!! For a big company it has really discusted me how the members of staff talk to you on the phone, they don’t care, they are full of attitude and are rude and really have no customer service skills at all! 3 times this week i have spoke to 3 different people about the same problem (which still isn’t resolved) to which one actually reduced me to tears through frustration, they don’t listen to what you say or what you want and are not helpful what so ever. As for the services, my 5G is never working(which i pay more for), i can’t get 2G in all of the rooms in my house and when i can the connection is constantly slow or disconnecting, its a nightmare if theres more than 2 of you using it in the house at the same time, even though when i bought the broadband they got me to pay a higher rate so it would still be quick if it was connected to 5 different devices, so yet again paying for something that is a lie. I pay for the highest braodband and its the worst broadband connection i’ve ever had! Theres not much on the tv that you can’t get on freeview anyway so i pay for catch up really! I recommend anybody to stay clear or get out while you can!
- Location
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