Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 2682 customer ratings since 2021-08-14 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,224 Customer Reviews over 106 pages

  • Reviewer
    Location
    Warwickshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Crap each month the bill should be £34 pound so we get a bill one month £64 then next month £94 pound we only have a land line and intErnest we pay every month it's unbelievable never will I go with this company again when contract is up
  • Reviewer
    Location
    Warwickshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    I was persuaded to upgrade my virgin package when I moved house 12 months ago on the basis that they would give me a discount for 12 months to cover the upgrade, and after 12 months I could cancel the upgrade. Now the 12 months is up and I can't cancel the upgrade. Virgin do not permit free TV which is what I had before. To cancel the upgrade I have to enter into another contract which will tie me up for another 12 months. The broadband is also nowhere near the level claimed and trying to use the virgin site is a nightmare because of all the buffering. I have just spent an hour, 14:06 to 15:07, on the phone getting nowhere (most of that hour was on hold). The call was free but I won't get my hour back. I would email virgin but I can't find an email contact address or a complaints procedure. I have been misled and I'm now met with indifference.
  • Reviewer
    Location
    Warwickshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid Virgin Media at all cost! Absolutely rubbish quality of service, totally unreliable. I lose connection to internet dozens time a time. Several times a week there is no internet for no obvious reasons, I have to stop work and wait till I get it back (apparently no point in calling them - just a waste of money on telephone calls). Wireless router is rubbish: I can have internet only in one room where the router is located, if I move my laptop to another room there will be no internet. Very often my laptop can "see" all of my neighbours' wireless networks with good quality of signal but not my own!

    My friend had to ask for a router replacement 3 times. Only the third one was able to provide a decent quality of signal. But what is the most shocking is that they PUT A DEFAULT ON HIS CREDIT FILE FOR ONE LATE PAYMENT! They have not sent him any default warning letters (as required by law). He missed a payment, paid full amount later but now has a default on his credit file - unable to get any credit, can't get a loan, can't get a mortgage. And will be unable to get any credit for the next 6 years before this default disappears from his credit file! Avoid unless you want to take a serious risk! One late payment and your credit history is ruined!
  • Reviewer
    Location
    warwickshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      1 star
    Comments
    supposed to be 20meg download, have not reached that yet in 2 years, very poor ..
  • Reviewer
    Location
    Warwickshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    CV32 I have had a painfully slow connection for a week although my broadband test says 160 mb download speed. An engineer I spoke to says that this is a random problem throughout Warwickshire. Have spoken to Virgin (in India, mainly) and was told that there was no problem in this area despite the engineer that came out to me saying there was. When I pointed this out i was transferred to customer services who eventually confirmed that there was a problem. They transferred me to engineers, again in India, the first of whom was unintelligible so transferred to a manager. He says that they are replacing cable and it will be done by Saturday.
    Up 'til now Virgin have been good but 4 days to get an engineer out and another week to fix Broadband (if they manage to) together with being blatantly lied to and the inability to speak to anyone in the UK leads me to believe that Virgin's management in the `UK is falling to bits.
  • Reviewer
    Location
    Washington
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      1 star
    • Reliability
      3 stars
    Comments
    Enquired re slow optical speed. Received a very lenghty email asking me to do various tests including entering DOS. Unbelievable !!! Sent a Email back expressing my disbelief but unsurprisingly I have not received a reply.
  • Reviewer
    Location
    Washington
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Started off fine (around three years ago) but has since deteriorated to a service with constant outages and, at times, snail pace connection speeds (0.5 meg on todays test). With a call centre in Bombay, it all adds up to one very unsatisfied customer - if it hadn't have been for the cable TV package (which IS good), would have changed months ago.
  • Reviewer
    Location
    Waterloo , Merseyside
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’ve been getting ripped off for yrs by virgin broadband , they kept me on a leash by promising me it’s going to get better very soon , it’s never worked properly and is the tortoise of the broadband world, but besides that they have been charging me differing amounts on my monthly bills for no reason, I’ve only noticed recently because it jumped from £29.50 to £37.94. Then £37.46 - £46.46 , when I’ve looked back at my bank account they been charging me up to £77 a month for broadband , please everyone check your accounts, I’ve never noticed because of them sending my bills by email which I’ve always had trouble looking at due to poor broadband from them, is this why , so they can charge you whatever they want and you can’t check , my advice would be to ditch virgin all together,
  • Reviewer
    Location
    Waterlooville
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have reported poor wifi speed a few times, feel
    like I am banging my head against the wall. I have been told it is a problem internally, this is bull, if you turn the wifi box off for 10 seconds and then on again it starts working. Virgin Media have caused the problems by renewing the Green box at the end of the road and this is not being addressed. Broadband use to be good and reliable before thrreplacement of this connection unit. Sort out you poor internet speeds Virgin, they are not consistently what I am being charged for. On the verge of binning them off for Sky, no BT line connected to my property is making this difficult.
  • Reviewer
    Location
    Watford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    I have been very disappointed with the servic3 from virgin media. From start to finish it has been a complete fiasco. We have not got the package we signed ip for, our phone number was not transferred correctly and wedo not have all the sports channels that we were toldwe would have. A total shambles they did not even have any idea of the package we had or length of contract!!!
  • Reviewer
    Location
    Watford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Had Virgin Broadband for just under a year and have lost count how many times I lose service. Usually it's an area fault and they can take anywhere between an hour and most of the day to fix it, meaning there must be hundreds, if not thousands of people in my area who suffer the same problem.

    A couple of days ago the same thing happened although, according to Virgin, it was just me and they did tests from their end and couldn't find anything wrong. They said an engineer would have to come to me and the earliest they could get one to me was in three days time!

    I work from home and am heavily reliant on the internet. Three days could have cost me my business.

    Fortunately, it started working again on it's own, although that perhaps makes it more worrying as if Virgin didn't know what the problem was and didn't fix it, it's something that could easily happen again.

    Unfortunately, Virgin are the only company that provides a broadband service to my building, so I don't have the option of going elsewhere. I had EE for what must have been at least 7 or 8 years, before I moved here and I never had a loss of service in that time.

    Their "customer service" also leaves a lot to be desired. I must have been passed around 6 or 7 departments while trying to get it sorted, left hanging on for several minutes, several times and the attitude of most of the people I spoke to was unhelpful to say the least.

    I get why people would have Virgin if, like me, they have no choice but if there is any other option - get it!!!
  • Reviewer
    Location
    watford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    every single day after 9.30pm speed drop.
  • Reviewer
    Location
    Watford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    There is nothing Virgin Media can't screw up.

    From sims cards sent to the wrong address, to incorrect bills, to reneging on price deals within weeks after making them.

    They've moved most of the customer service team abroad. I wouldn't have a problem with that, but they don't appear to have trained them properly.

    You'll only speak to someone based in the UK if you try to disconnect. Although don't expect that to go smoothly either - because they even managed to mess that up too!
  • Reviewer
    Location
    Watford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was sold broadband by Virgin Media with the premise of "up to 100Mbps speed". Whenever measured the speed never exceeded 19Mbps. Then I paid more for an improved speed. This time I was offered "up to 200Mbps speed". Again whenever measured the speed never exceeded 70Mbps. What does "up to 200Mbps speed" really mean? It means anywhere between 0 and 200Mbps! Now I am with an honest provider who promise a guaranteed minimum speed (not 0) and they certainly honour their pledge. Virgin Media are a bunch of cheating liars thieving the public. In fact they deserve no stars at all.
  • Reviewer
    Location
    Watford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not Fit For Purpose !

    Virgin media is without a doubt the worst ISP I have come across since the dial up days. They are in short breaching regulations daily with knowingly selling faulty services to customers which is ongoing at the moment. If your considering their service ask about the known fault affecting all static IP customers and ask when it will be resolved. The answer undoubtedly is they do not know which I have been quoted for over 40 days.

    Here are the other items which are deceiving in their contracts and sales pitch.

    1. Its 24 working hours SLA not 24 hours even if you are a 24/7 company from the point of the fault…. This is actually 3 days of potential complete service loss as quoted from helpdesk engineer on 13/09/2017

    2. They are presently selling business service at 300Mb when they are universally aware of an ongoing issue with providing static IPs resulting in a 90% degrade in service. They will be quite happy to offer you 50% off your bill if you raise this with htem for a 90% loss of service though. Clearly, they are as bad at mathematics as they are at providing an internet service.

    3. If you are fortunate enough to be online then in short you will be lucky to see 20% of the speed which they quote you on the sales pitch. With that in mind why not ask them when you call what guarantee of service speed they have. The answer to this is none so in effect you can be paying for 300 and getting 10 and won’t be able to get out of the contract.

    4. Their Ts and Cs avoid any liability beyond the cost of the package so indemnity and loss of earnings is not covered. They are in fact directly waived in the contract which any company worth its weight would not have to put in a contract in the first place.

    4. If you are fortunate enough to get through to the helpdesk (be prepared for upwards of 25 mins on hold) you will be even more fortunate to not be disconnected when trying to raise a fault or complaint. I was disconnected for 2 solid hours each time I tried to reach complaints repartment to have my issue resolved.

    In short, their service is shambolic, we have been hard down 3 times in the first month. Their staff are inept at dealing with even the most basic of issues and their contact is basically to tie you in as they are as per above openly aware they have massive network issues. Really this is actually beyond the requirement for the regulator, knowingly selling faulty goods or services is actually fraud in my opinion.
  • Reviewer
    Location
    Watford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Absolutely Awful service I am paying double what I paid my previous provider for the same speed. The first month I had no service for 48 hours meaning I couldnt work. Their customer service is appalling - refused any compensation payment and sent robot replies to my complaint.
  • Reviewer
    Location
    Watford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible (that's the polite word) company. The worst broadband provider I've been with.
    They have the worse customer service team who only follow an on screen process.

    I have been without internet for 2 weeks, I have had 3 technician visits, all of which I have had to wait at least 48hours when making the appointment for, and each one of them have turned up late without any notice to us on their whereabouts.

    Each technician tries to resolve the problem, says it is fixed, does not wait around to check as I requested, 15mins later the same interenet issues start to happen. I then wait hours to get in touch with the call centre who then spend hours trying to identify my account, and check the router from their location.

    They have bene absolutely useless at resolving the problem and make it a prioetiy, each time I call the call centre worker acts as if this is a new issue, I have been without internet for weeks this is not a standard case. And apparently there is no management to pass the case to.

    I would say this is the worse customer service ever experienced, they have lost my business and will continue to lose more.
  • Reviewer
    Location
    Watford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Worst broadband service in the UK. Please don't be fooled by the high speed that they are advertising. It's like having an high speed train on an old track. The service has been unreliable from day 1 and this issue has continued constantly. There is always network problems. Can't wait for my contract to end. Never had an issue with BT broadband so I'm very sorry that I switched to Virgin.
  • Reviewer
    Location
    Watford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Virgin has been excellent for us. Very very reliable: very quick broadband and when I have had to use customer service they have been good and helpful.
    We were with Sky who were appalling. My only criticism is the price.....what was a sensible £75 a month for TV, phone and internet has crept up to £97! Recommended if you can get the price right.
  • Reviewer
    Location
    Watford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Signed up for their top tv package in April 2016 (didn't sign up for broadband). We are now at the end of August and the monthly cost of my tv package has been increased twice! So in just over four months since signing up, my bill is now 7.25% higher. Who knows what it will be by the time my contract ends!
  • Reviewer
    Location
    Watford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely pathetic and unethical service. They carry out works without even informing the customers. No one is ready to listen and absolutely illiterate customer service reps. Even the technical engineers don't know any solution except restarting the router ! Will never ever subscribe to Virgin Media and would advice others to stay away from this scam.
  • Reviewer
    Location
    Watford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Virgin media do not deliver the service that I pay for (108Mb); I achieve half or even less than that. Speeds averaging 39.7 over the past 7 days. Currently monitoring broadband speed.
  • Reviewer
    Location
    Watford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    The speed is getting slower by time, the Wi-Fi barely gets to next room, for customers service you have to wait a lot of time on the phone and you need to be careful, because after the one year contract, the bill will double.
  • Reviewer
    Location
    Waverley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    The worst company I have every had the pleasure in dealing with
    Rude incompantant staff who have no idea what they are doing. Please don't be fooled but the "we record all phone calls" as only 1 in about 100 are recorded!
  • Reviewer
    Location
    Wednesbury, West Midlands
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Virgin Media now for Broadband since approximately June 09, and so far my experiences have been to the highest quality. The service was fitted and within 1 hour the Broadband connection was running at top speed, hitting a speed test of 9.76Mbps constant for the following hours. The only problem I have ever had with the service was for approximately 10 minutes when I had a speed decrease to 3.24Mbps, this was due to a hardware malfunction and nothing to do with the connection.
  • Reviewer
    Location
    Wellingborough
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Virgin Media is rather Not Giving Media. The internet speed is shocking they offer up to 100mb if I get up to 20Mb that is it.Their prices are way too high for the quality and speed you gain. Dissatisfied unfortunately.
  • Reviewer
    Location
    Welwyn garden city
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Keeps freezing dropping and crashes pc and mobile
  • Reviewer
    Location
    Welwyn Garden City
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    they don't care about the service, they care only about money, they offer you something but they charge lots more for no reason
  • Reviewer
    Location
    Welwyn Garden City
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have generally been satisfied with the internet and TV, but recently I was persuaded to update my package and signed a 12 month contract for £71.48. About only 3 weeks later they increased the cost to £74.97. Surely having signed a contract to supply a service for a certain cost, it is completely unethical to suddenly change it. On complaining, I was told by a very aggressive person that the t and cs allowed them to do that. I cannot find anything that does. I asked to speak to her manager who was supposed to call me back within 4 hours and who of course failed to do so. I shall now go through the cumbersome complaints procedure that I think is designed to put people off complaining. But any one thinking of signing a contract with Virgin need to beware.
  • Reviewer
    Location
    Wembley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I bought internet m350 fibre nearly 2 months and internet not working in the house. I spoked with costumer service few times for help but nothing changed. They promise engineer will come by appointment but nothing. Just lied! Worse service ever. But they happy with your money, that’s it!! Very careful!
  • Reviewer
    Location
    wembley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This in london..Worst ever broadband. 4 breakdowns with in 14 days. Absolutly rubbish.. Had sky & o2 buy only had one or two times problem. Pay a premium but no service. avoid... Avoid... Avoid...
  • Reviewer
    Location
    Wembley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    3 years running with Virgin and my VPN RDP sessions time out due to extremely poor upload speeds. Lots of calls logged and no fixes from Virgin.
  • Reviewer
    Location
    Wembley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Hi

    I am quite surprised that VM don't have a higher rating. Every time we have had an issue VM have been brilliant. You see the quality of a company based on their ability to resolve problems. I had a problem and was about to leave VM - was really pleased the problem was resolved very well hence this review. Look at the speed offered by VM not one can match this - I know quality of service is more important and I must say on VM are good - could do better but in comparison I think are better then others my opinion

    VM look to resolve a problem not get you to agree to make a payment for an engineer to visit. A company as large as VM will have things go wrong - from me experience they make every effort to resolve the problem. If they fail they don't hide behind the contract. Overall I would give them 5*

    Well done VM keep up the good work
  • Reviewer
    Location
    Wembley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Joined Virgin Media for the first time and they are great for internet speed but the customer service and fault support service is extremely poor.

    Everytime i have tried to call the support line i have had to wait for over an 1 hour. Even if you managed to get hold of someone the phone would get disconnected and have to call in again and wait for another hour. It just nightmare to get support from them
  • Reviewer
    Location
    Wembley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    I have used VM for some time now. The only reason I am using them is because of their somewhat better connectivity or speed than others. They have an awful lot of failures, for example, their billing system is confusing, I am told that they do it purposely to bill the customers extra by generating different bills and bargaining on them with the customers. It is ridiculous that they increase their price in between the contract period even though during the signing of the contract they promise they would not, some customers service staff have no idea what they are talking about if you have any inquiries and for the same inquiry, you get different responses from the customer service and you feel you are scammed. Whenever I use other services, I never have this issue and the bills are transparent and straightforward and if there is any mistake they refund the money without you even asking. It is no wonder that their review is so bad. It is high time they improve if they want to provide quality service.
  • Reviewer
    Location
    wembley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I'm paying for the most expensive internet connection in UK and have :

    1.miserable ping/latency , slow response time of around 80ms .
    2.average speed of 50Mbs* .

    *they (i.e. Virgin) say it's "up to" 300
  • Reviewer
    Location
    Wembley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I moved to Virgin because of the fibre broadband. I was not interested in the phone, but they convinced me that just paying 2£ extra getting a 29£ package I would get phone and tv. Did that and then they said it would be easier if i gave them my current phone number, as it would be easier to move my current phone and then they would automatically with my current provider in cancelling our services. I did that. They installed the broadband but they said they could not install the phone, but they would contact me in a couple of days. I was never contacted, so I called and they said that sorry but still they could not give me an appointment for the phone. Afterwards, my first bill came, it was 135 £. I called virgin and they said not to worry that because the system sees that I do not have phone installed, it is not calculating properly my bill and that they would put the extra on my next bill. The next month, again my bill was very high, called virgin and said that they had a capacity issue and cannot install the phone. I realized then that also my previous provider were still billing us. I told them that why did not they cancel my services and they said that because they could not install the phone they did not cancel. After talking to manager, instead of fixing the problem the solution they gave me is to move to a more expensive package without phone of 45£, to cancel or to go to deadlock. They told me if i accepted the new package or cancelling i was not allowed to make any further complaints. They did not want to reimburse my activation fees, or the fact that i was paying for phone but never got the service. In addition, that i was being billed from another provider. The manager was so rude and kept on saying that all this is in my contract. When i asked her to tell me where in my contract does it state this, she said she said she will come back to me. She called me again, and said it was not in the contract but they could not honour it and these are the solutions they are providing me. I asked her to send me in writing and she said that that this was not part of the process they followed. It was a nightmare.
  • Reviewer
    Location
    Wembley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband unreliable, for working from home. Broadband speed intermittent, nowhere near 100 Mbps more 15mbps when working. Currently intermittent till 12/11/2018. Customer service in name only, Not focused probably based in India
  • Reviewer
    Location
    Wembley park
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    i m having issues with broadband in Wembley park area
    for the last 10 days or so the internet keeps failing for longer and longer time every day.
    Though on the virgin website says no issues and advises me to check of my modem is plugged in etc , and despite the fact that i keep resting it, i have no internet for longer and longer times.
    Makes me wonder whats the point of having super duper fast internet when it keeps dropping all the time?
    Are we (the virgin customers) getting value for money ?
  • Reviewer
    Location
    West Bromwich
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wouldn’t even give one star to this company they steal your money but give appalling Service they have workers who can’t help don’t know nothing my tv and internet was down for 2 days I called over 10 times I was messed about no one could tell me why my services were down after hours of calling back they told me they are doing work in my area and it’ll be down until 7pm called back as it wasn’t back they they mess me about tell me totally different thing and say it’ll be back next day by 9am or earlier I had to call back as it wasn’t back they told me it’ll be back by 4pm I also called the lady I spoke to said she would call me back in 5mins which she didn’t but put down on the System that she called me but went to answer phone what liars honesly this company is so bad I’ve been stressed out so much as I need internet for my work so for one week my internet goes and comes and I’ve been having to call every day the workers there don’t help it doesn’t help that these workers are in India so how the heck are they meant to know anything that’s happening here in the uk they sounded confused had no training in dealing with what was happening in my area they couldn’t even tell me that their was working going on in my area VIRGIN MEDIA you are disgusting taking our money yet giving us bad service I want a full refund on my money why am I paying my bill you are stealing customers money how do you sleep at night this company is the worst I’ll be moving to sky im done with this company you should be reported to trading standards I’ll be doing that aswell

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