4,684 Customer Reviews over 118 pages
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- Location
- London SE13
- Reviewing
- Virgin Media
- Date
- 2016-01-14
- Comments
-
This is an update to a review I gave last week as I have needless to say had no resolution but thought it useful for potential London SE users to be aware of what they might sign up for. So I finally got a response today 14th Jan after telling them I would cancel. To be fair the supervisor who I won't name was helpful to the extent she could be. (On 12th Jan I was down to 3mb for a supposed superfast service after an engineer came around earlier in the same day and said there was no problem during the day but he couldn't vouch for the evening). I asked for my complaint to be sent to me. That was refused. My complaint was escalated to networks who admitted my service was v slow (now 7mb instead of 150mb) but inside their level escalation level where they re-cable. So I asked the network engineer was he saying he would do nothing even though he could see my speeds were 7mb for a purported 150mb service and he apologised but said there was nothing he could do. So we are going to cancel the lot and we have wasted time and money and as others have said some of the support people are a disgrace although some do try. London SE13, avoid Virgin at all costs. They have been totally disingenuous and save the last contacts totally unhelpful and lacking in basic knowledge. For those of you who can be bothered here is the complaints address:
Virgin Media
Complaints Dept.
Matrix Court
Llansamlet
Swansea SA7 9BB
- Location
-
- Location
- Bristol
- Reviewing
- Virgin Media
- Date
- 2019-06-01
- Comments
-
Worst comoany ever.I had Sky before and I still regret I change them to Virgin Media. I pay for a 100mb/s at the moment, broadband speed keep dropping to 6-8 mb/s in crucial moments. Spoke with Virgin custumer service hundreds of times NO RESUKT. AVOID AVOID AVOID
- Location
-
- Location
- Dunstable
- Reviewing
- Virgin Media
- Date
- 2016-06-18
- Comments
-
The worse service that Could ever get!!!!!a real nightmare!!!!they steal the money from people's not offering the services that are written in the contract!!!Don't put broadband AND internet with VIrgin i will tell everybody bad experience ever
- Location
-
- Location
- Erith
- Reviewing
- Virgin Media
- Date
- 2022-01-17
- Comments
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I thought of joining Virgin as my contract with other provider was about to run out. Big mistake. They set up date of installation, then I received text that there is an earlier slot, I replied back agreeing to it and on the said day no one arrived. Called them to find out that they know nothing about changed date and didn.t care that I could send them screenshots as evidence. They insisted on their date. I was off sick so I thought, whatever, I can wait. On the day engineer arrived at the very last minute of agreed time and said he wont be able to install the line as he knows that there is no one around to give him access to cupboard with thee internet lines and that he explained it to the head office before to set different time slot. Next day I received text + email informing me that the next available date will be in 2 weeks!!! I decided to call them and that's where hell broke loose. Apparently I supposed to have "phone password" to be able to identify myself. I told them that I cant remember setting one. I got internet account, set security question but couldn't remember setting anything for a phone. They were using secondary verification until I had enough and declared that I changed my mind and want to cancel installation/contract. They said I have to call different number which when I called was out of use. Called them again on normal line and they disconnected me 4 times after learning that I want to cancel and don't know my phone password. Called once more and asked how can I reset this password. They replied that its not possible as there is no option for it, not online nor over the phone... I asked then that this mean that I have been put in the limbo and have no way to leave them or even complain as I have no means to contact them, btw, if you try to inform them about leaving online you will end up on error 404 website... They declared that I can request a letter with reminder of my password which I agreed to... 2 weeks ago! My guess is it comes on a donkey from India as that's where their call centres are located. Cherry on the cake was a phone call from them after I replied to text informing me that next day will be my installation day, and declining to it. The guy was trying to set another date after I told him that I do not want it and I'm trying to cancel the whole thing! He couldn't understand what I am saying to him and it really started to feel like I am on the line with one of these scam call centres. I told him to go and find my letter and finished the call. Now I lost access to my online account as well so not sure if I'm still with them or not. Please do your self a favour and stay away from Virgin, they are not cheapest on the market anymore as well so don't let them to trick you in the trap similar to mine.
- Location
-
- Location
- Leeds
- Reviewing
- Virgin Media
- Date
- 2022-04-03
- Comments
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I was missold an offer in which I would be given £100 off my bill only to be then billed this without this taken off. Tried to contact customer services on 3 occasions: email took a week for an automated response; first phone call was told i would be called straight back then never rang back; second phone called answered then immediately hung up. Worst customer service ever received. Also, upon trying the 500mb wifi the most i can get it’s around 280mb often dropping as low as 47mb. Shocking service and shocking wifi.
- Location
-
- Location
- london
- Reviewing
- Virgin Media
- Date
- 2016-10-15
- Comments
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i was going to cancel my service when i moved house but virgin bombarded me with emails offering cheaper packages. i took one in the end but have been charged £158 for my first bill, this includes a £10 late payment charge (on my first bill) and a charge for changing address that no one told me would happen. its a massive rip off. go to sky and agree a cheap package with them.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2017-03-02
- Comments
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Dear Virgin Media,
Now I do understand the name of your company, because as same as virgin hasn't got any experience, it feels like you are exactly the same.
You were bombarding me with letters, almost every single week with "fantastic news" - "your street is now connected to fibre optic - get in touch to connect" So I did - which was really big mistake and I have never experienced amateurism of this level!!!
1) my first attemt to get this service from you:you:
contacted your sales team - everything awesome, but..
Instalation day: I did take day off from work to be at home between 1300-1800. No one has shown up!!!! this happened second time as well... no phone calls, no one let me know! Called your customer service - waste of my time... have been told "we will call you back" - again, never happened. This situation about calling back actually happened every single time when I called your customer service ( approx 8 times)!!!!!! after waiting for your call (which never happened) I called you guys, just to find out, you've cancelled my account?! really? again, no one bothered to inform me about this.
Aafter 8 months still not connected, but still getting "fantastic news" letter on regular basis.
2) my second attemt to get this service from you:
calling your sales team - everything awesome.
I told you about the previous issue and I have been told, someone will come on Saturday to check, wether you will be able to get this job done... Now, let's guess, has anyone shown up? well.. NO!!!... did anyone call me that the person will not be attending? well... NO!!!...
Anyway... taking day of my holiday, just to make sure, someone 18 or older will be at home from 13:00 - 18:00. Anyway, has anyone shown up? NO!!!! did anyone call me? NO!!!!!
calling customer service a few minutes ago: "we will call you back" I think, I can guess what is going to happen now...
Thank you ever so much for your "good news letters"
- Location
-
- Location
- North East England
- Reviewing
- Virgin Media
- Date
- 2018-04-06
- Comments
-
I have been having trouble with mail delivery messages flooding into my inbox and spam box from Russia. One day I had to delete more than 700 of these. My son has managed to divert these to the spam box mostly but he advised me to contact Virgin Media Technical Support. I did this yesterday and spent an hour and a half talking to technicians in India who did not seem to understand the problem and who had to keep putting me on hold whilst they conferred with the technical team. I was finally told that the was outside of their remit problem and that I would have to pay a one off fee of 35 pounds which would be refundable if the problem still wasn't fixed. I pointed out that we were already paying Virgin Media for services including broadband and that my email address was a Virgin Media one etc. I was then told this fee would be waived but I would have to click on netreport.virginmedia.com. I have done this and cannot find anything relevant to my problem. I have rung customer services this morning and spoke to someone in Scotland. She offered to put me through to technical services but couldn't guarantee that I wouldn't end up speaking to the team in India again. All HUGELY frustrating. Meanwhile the spoof emails continue to flood in. It seems I will now have to change my email address in order to stop these. This will be very inconvenient.
- Location
-
- Location
- United Kingdom, West Midlands
- Reviewing
- Virgin Media
- Date
- 2016-09-10
- Comments
-
So I want to preface this review with a few points.
June - Upgraded from 120mb/s package to 200mb/s package.
Phone calls - 5x
Engineer visits 2x (One upcoming)
So, after upgrading in June our speed dropped to less than 2mb/s on download but upload remained the expected 10mb - 12mb/s.
One of the phone calls I asked to speak to a supervisor and I was put on hold for 40 minutes before calling from another phone. When they upgrade my package they apparently only done 'half a job' as well as not arranging for a Superhub(v3) to be sent out. I was informed on the 4th phone call that my Superhub(v2) was not compatible with the package that I ordered (3 months after I started paying for the service).
This is by no means meant with racism or disrespect of countries or cultures, but as an English person I would be very appreciative to speak to a fellow English person.
Spoke to maybe 12 different people, one was English, the other were of Asian decent (sounded as though from India) and 3 of them I really struggled to get a good understanding of over the phone.
The only redeeming factor is that one of the supervisors I had spoken too was very good at the 'I am doing the best to help your situation' spiel - I nearly fell for it.
I will be switching ISP as Virgin Media are THE worst in the country.
Edit
- Location
-
- Location
- Richmond
- Reviewing
- Virgin Media
- Date
- 2022-06-01
- Comments
-
AVOID TERRIBLE WIFI EVER
I left sky broadband as virgin broadband promised me 1000mb . I signed up to there maximin package . there I was told you only get that speed when you are hard wired in not on wifi. this is the worst broadband I've ever had . Do not be fooled by virgin speed promise the wifi doesn't work . its worse than dialup like going back in time .
- Location
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- Location
- Wallis
- Reviewing
- Virgin Media
- Date
- 2023-04-09
- Comments
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Would give zero stars if possible. I would recommend that you avoid this company as they do not care about the customer. Try to woo you with offers if accoint credit that never materialise. You WILL have to endlessly chase this up and speak with people from.abroad with heavy accents that are difficult to understand. They will also struggle to understand you, the paying customer. You're first bill will be wrong and of course this will be as hard to rectify as the promossed account credit. By this time you will be well out side the cooling off period and will, therefore, have over £300 of early termination fees applied to an account that was active for a month and a half.
Your formal complaint at this point won't even be looked at as the advisors are told to escalate them to deadlock immediately rendering your complaint pointless. You will them have to use the ombudsman service to look into the complaint (who I am sure are paid by the ISPs they are adjudicating over).
You will be left with a negative record on your credit report if you are resolute in not paying.
Ultimately you're only option is to take them to small claims court. I have commenced proceedings against Virgin Media for wasting my time and getting it completely wrong. I explore you to save yourself the hassle and do not use Virgin Media.
- Location
-
- Location
- Basildon
- Reviewing
- Virgin Media
- Date
- 2017-07-30
- Comments
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Awful. It's the only way to describe Virgin. We were finding our internet speed decreasing. in my room, a mere 20 paces away, I couldn't watch Netflix without it doubling the watch time with buffering. So we called them up. And they quoted 6 months free of up to 200, the next day we get an addition charge on our bill. When we phone to ask about it they claim we are now on 200 Mbps download speed. We were quoted this free! So then we test it, it's made no difference! So I decide to run some tests of my own. 6 feet from our router we aren't even getting 90 Mbps (89.68). So I move to our kitchen a mere 14 feet from the router not even 80 Mbps (78.02). Lastly I try my bedroom. We live in a small 2 bedroom flat. My room is 20 feet from the router. I got 16.86! We told them this. They couldn't give a damn. So we told them we will go else where. They are one of the worst companies I have ever had the displeasure to deal with. They were rude, uncaring, and disorganised. We were being told "we've run this test" then passed on to the next departments, they said they will run the same test. Then said the test hadn't been done yet. We will be shopping around. That's for sure. My biggest piece of advise: look elsewhere, don't waste your hard earned money on a company that won't care when they make a mistake at your despence. Good luck to you.
- Location
-
- Location
- crawley
- Reviewing
- Virgin Media
- Date
- 2017-09-18
- Comments
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After signed contract, nobody will replay to your question or solve your problem or support you if internet is no working.
- Location
-
- Location
- Chigwell
- Reviewing
- Virgin Media
- Date
- 2018-01-14
- Comments
-
This is quite honestly the worst company I have ever had the misfortune of dealing with. I took the day off work to have the internet installed between 1-6 pm. at 5pm I decided to call Virgin to my horror that they decided to change the appointment time without either calling, emailing, or phoning. I expressed that it had cost me a days wage and why was I not contacted!? to which the awful customer service team had no idea. I was then on the phone for 3 hours trying to sort out the issue as I had cancelled Sky the day before (now left with no internet and work from home) to be told the earliest someone can come out would be in 3 weeks! I also use the Virgin gym and my quarterly holidays are through Virgin. Today I booked a holiday through British Airways and cancelled my Virgin gym membership. They really need to work on their customer service!
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2014-10-06
- Comments
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By far, indisputably, the least reliable and most frustrating broadband provider I have ever had, and I've had a few. Dropouts are a monthly occurrence and have lasted between 4 and 20 hours. Sometimes the phone line is disconnected without explanation. My average wait for customer services is 30 minutes. They offer nothing by way of improvement. Appalling. Cant wait to get away from this wretched wretched service.
- Location
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- Location
- Reading
- Reviewing
- Virgin Media
- Date
- 2015-10-30
- Comments
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Virgin cut my TV aerial cable to use the hole in the wall for broadband, leaving me with no TV for over a week. Phoned them 9 times and every time am promised someone will call within 72hrs/3 days/ 48hrs /30 mins to schedule a repair and no-one every does
- Location
-
- Location
- Deeby
- Reviewing
- Virgin Media
- Date
- 2022-04-26
- Comments
-
Absolutely a waste of time ring them atleast once a week after wifi cuts out constantly then can't connect and even when it is connected never get quicker than 20mbps on one of there highest packages Absolute joke
- Location
-
- Location
- Uk
- Reviewing
- Virgin Media
- Date
- 2022-08-26
- Comments
-
I'm very disappointed with the service I have received!
This is unbelievable that your people does not listen to clients!
I spoke on the 13th August with somone as my contact will finish at the end of September! Didn't receive any email with confirmation spoke today with 4 different people they diverted my calls all the time, unfortunately we heard different prices from all this people :45 pounds to 32 pound to 29 pounds and on the website they have got deal for 27 pounds I heard from that women at the end that we need to pay Virgin extra 11 pounds as notice was given 30 days before so we will be disconnected on the 25th I'm sorry but I will not pay that as I spoke with somone already on the 13th August so from that day 30 days is till 13th of September so basically that's mean they own me money not Me!
Very poor customer service this is unbelievable! I phoned 6 weeks before my contracts ends and I need to pay them extra 11 pounds no chance!
- Location
-
- Location
- Derby
- Reviewing
- Virgin Media
- Date
- 2023-09-04
- Comments
-
Highly unrecommended, I have been a long time customer and all I get is constant price increases. This company offers nothing for the existing customers apart from that. Will be leaving them when my contract expires later this year.
- Location
-
- Location
- Peterborough
- Reviewing
- Virgin Media
- Date
- 2017-04-26
- Comments
-
After surveying my property Virgin agreed to instal cable to my property 50m from the road. On installation day they terminated my existing phone and broadband. Then the installation contractor refused to carry out the installation. Installation was moved from Installations to construction and was advised of a 6 to 8 week delay. Endless phone calls later after 7 weeks virgin terminated my contract leaving me without phone or Broadband and £120 out of pocket
- Location
-
- Location
- East Finchley
- Reviewing
- Virgin Media
- Date
- 2019-01-08
- Comments
-
I am really disappointed for Virgin Media. My partner and I have been waiting for the installation of internet over than 40 days. They cancelled twice our appointment for the internet connection so my boyfriend lost 2 days from his job waiting for them and they never came in. When finally they decide to come(3rd day off of his work) they said that they are not able to connect the internet in our flat(the flat downstairs has internet connection with Virgin Media). Moreover they said that their manager will call us back in the next few minutes and he/she never called us back. Afterwards I call them to cancel the internet apply with them and they told me that has already cancelled. This is at least ridiculous. Not recommended at all.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-04-22
- Comments
-
Virgin media are appalling . They just sent us a debt collection text message for the Router that we returned a weeks ago. They are made us pay throughout the pandemic despite us not being in our flat & requested it was paused . We were told we did not have to return the router due to a lockdown and they would make a note about this due to the pandemic . But they didn’t do this . They actually owe us money still but we cannot call them due to wait times of an hour. we cannot email them they do not reply . The stress they have caused us is unbelievable.
- Location
-
- Location
- London , pemberton gardens
- Reviewing
- Virgin Media
- Date
- 2021-06-04
- Comments
-
Virgin Media - Is really and truly an absolute joke
I can't believe how useless this company is!! I have not had any internet from 6/04/2021 until 26/04/2021.the representative has told me on the phone that I will have the best internet broadband ever, (I have left talktalk because the service was really bad, intermittent broadband, no internet broadband at all sometime ) that what I have told the representative as the reason to join virgin media .
An engineer attended to sort the problem out to be told he can not fix the problem , so there is a need to send me another engineer - which is on the 26 June - that will be more than 3 weeks with no internet, and no one in this company can seem to help me get this done quicker!! its an absolute joke!!!!!
The second engineer told me he fixed the problem, but to my amazement it did not solve the problem ,on top of that my service hardly ever works.
I call them once every week trying to sort my connection -, but it had not changed
they say I will get repaid for the amount of time I wasn’t able to access internet , but was told later I am not eligible for that , I t’s absolute shambles I can't tell you nor express how much I hate this company now
I told them I am one of the nurses , but they have not given any discount , even they say on their web page they do .we have in the hospital where I work something called freenet, where an employee can leave feedback about any services he wished to, I have left negative feedback in there, it is viewed by more than 30,000 employees in the NHS trust , some staff asked me about joining virgin media , I expressed my feelings and told them the truth, now they joined another broadband provider.I am well happy that my feedback has been seen by around 13,000 staff so far. I don’t know how to upload the picture for the screenshot otherwise I would show you the feedback.
Please avoid at all cost!! do not join with them!!! just useless in every way you think about .
- Location
-
- Location
- South Croydon
- Reviewing
- Virgin Media
- Date
- 2021-06-19
- Comments
-
What can I say, Virgin support think it's perfectly fine for a whole area to be down for four days. It's fast when it works, it's just the slowest when it doesn't, which is often. Worst customer experience ever, and cost me to get rid of it. Will never go back. Try working from home when your broadband is down for four days. Just plain BAD. Avoid.
- Location
-
- Location
- HARROW
- Reviewing
- Virgin Media
- Date
- 2019-10-18
- Comments
-
Total rubbish.i keep phoning to complain but the keep saying to reset the router.and there is nothing else they can do.i have phoned around 15 times this year and I still have the same problem of very very slow WiFi speeds.it takes around 20mins to load a YouTube video.
- Location
-
- Location
- Kingston
- Reviewing
- Virgin Media
- Date
- 2019-12-21
- Comments
-
3 days without internet for 100s of people not acceptable! So unhappy! Virgin media I have been a loyal customer for years I am so unhappy and your customer service is awful now complaint raised! FED UP CUSTOMER !
- Location
-
- Location
- Wiltshire
- Reviewing
- Virgin Media
- Date
- 2020-02-13
- Comments
-
AVOID AVOID AVOID AVOID AVOID,
I was due to have my broadband installed at 1 p.m. today only to be told the installer had not been left a connection and was unable to do it. Since then i have spent the last 5 Hours making phone calls and being promised call backs that don't come, you get pushed from one person to the next and asked your details over and over again with not one of them being capable of giving an answer, I never leave reviews but feel on this occasion I had to share how bad this company is, in the last phone call i asked 6 people to put me through to the complaints department without ever getting there.I had cancelled my previous provider from today so I am now left with no internet my previous provider has told me it will take 2 weeks to reinstate the service so thank you very much. I will not be using virgin media now or ever in the future.
- Location
-
- Location
- Glasgow
- Reviewing
- Virgin Media
- Date
- 2016-12-11
- Comments
-
Broadband failed to work, called virgin for assistance and all I got was fobbed off and lied to. Customer service is awful! When will virgin learn that the customer is king and should be helped but lied too!
Overall bloody awful!!
- Location
-
- Location
- Uxbridge
- Reviewing
- Virgin Media
- Date
- 2023-01-26
- Comments
-
This is the worsted broadband I hate it I've had better broadband connection from talk talk and I had lower speed virgin is crap will never get this again
- Location
-
- Location
- Clayton brook
- Reviewing
- Virgin Media
- Date
- 2017-08-12
- Comments
-
Having 0,5 mb/sec speed and pay for 40mb/sec if I ring Virgin Media customer service they always our internet speed is ok.We had shared line with my next door neighbour for 2,5 years so we both had poor internet speed but Virgin charged us for a for a full price. now have got own line but the internet speed is still around 1 mb/sec! Virgin media service is absolutely CRAP !!!!
- Location
-
- Location
- Gloucester
- Reviewing
- Virgin Media
- Date
- 2018-07-16
- Comments
-
Shockingly appalling customer service. Do not use.
Cancelled package and even after service was disconnected they took another payment.
Complaint made and told refund at 45 days.
47 days ...no refund, no answer to complaint. Have rang again this morning and awaiting call back. If nomsatisfaction today will be going to Ofcom
- Location
-
- Location
- Barnsley
- Reviewing
- Virgin Media
- Date
- 2015-11-14
- Comments
-
Please beware and stay away from Virgin. Very poor service. They will sell you something they're not capable to deliver. I've been paying for 50 meg internet and wasn't even getting 30. Now with BT paying less for 40 meg and clocking 37! There were constant disruptions in supply. I was on the phone to very poor customer service at least once a week. Engineers were suppose to come out but every time Virgin has cancelled the appointment.
I've been with them for three years. Initial contract was for 18 months. When I had to move out of the property and asked Virgin to move services to new address I was told they haven't got the cable there so unless I can talk few neighbours in to virgin media, I will be charge 138 pounds cancellation fee. Then I found out that my ex phoned them few months earlier regarding a jumping package price and was offered 15 quid off. Nothing was mentioned about contract. Basically anybody could sign a contract in my name.
I've contacted Citizen Advice since and I'm ready to take a legal action now.
- Location
-
- Location
- reading
- Reviewing
- Virgin Media
- Date
- 2016-03-19
- Comments
-
So slow its makes dial up look good! Phoned several times to ask VM why it was so slow and they said because too many people were online and the speed you sign up for is the fastest speed you can expect at 5am when nobody else is online! at all other times my whole family managed less than 512kbs!!! less than 1/2 gb... and CS rude never again VM or any virgin product...
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-07-06
- Comments
-
Cannot advise against Virgin Media enough. Poor speeds and wifi coverage from the router aside, if you're forced to move house within your 18 month contract and they can't supply your new property, which is likely as they only have 50% coverage in the UK, they will charge £240 for "cancellation fee". Not sure how this legal this is, but it certainly is immoral. Have a quick goggle both BBC and The Guardian have reported on the corrupt charges. Their support is terrible or non existent, if you do get through to customer services, they are likely to hang up on you. I live in small 1 bed flat in London and I still needed a booster to get full coverage, which I had to pay £3 a month for the privilege and still wasn't enough but I was too fatigued by their terrible customer service to try and rectify any further.
- Location
-
- Location
- Woking
- Reviewing
- Virgin Media
- Date
- 2016-08-03
- Comments
-
Very bad customer service.
I am on very high speed internet package, but on the weekend we can't even check the iplayer.
Sometimes birgin media give new offer and when I called them to update my package based on the new price they said that new prices are for new customers.
When i wanted to cancel the service, it took more than one and half hour on the phone, talikng to three different person.
Very regret to be with virgin never recommend it.
- Location
-
- Location
- Slough
- Reviewing
- Virgin Media
- Date
- 2021-12-15
- Comments
-
Never trust this rubbish provider. They confirmed the installation is 8th Dec. After disconnected from the other provider, on the night of 7th Dec they decided to move the installation to the 4th Jan !!
I claimed compensation for the disturbance they caused to me. They offered a bill credit. I complained about the disturbance they caused to me and requested a temp internet. They said they will send a dongle. This should been received but never received and whenever I call them they keep transfer me from one to another until my call is disconnected !!!
- Location
-
- Location
- Wolverhampton
- Reviewing
- Virgin Media
- Date
- 2016-11-04
- Comments
-
Very disappointed with the service not the first time but actually the second time when it comes to Virgin Media. Been with Virgin Media for 18 month contract and felt that there's no recognition of a valuable customer, and after the offers have finished noticed that prices started to go up on the bills, resulting in leaving the company and went with sky. Further approached by a on the door, Virgin Media sales representative who offered a mouthwatering deals no-one can resist, and same day we were convinced to join the Virgin Media. Following the initial process when we realised that it doesn't have the full deal, we contacted the Virgin Media team, who clearly stated that the deal is not factual, and tried to convince us for a much expensive deal. Convinced on many occasions that the team will contact but no contact made. Eventually after 4 days of the drama, we were able to terminate the contract. And guess what as expected no apologies from the team and no cooperation, even though they missold the product and we provided the evidence to prove this.
- Location
-
- Location
- Colchester
- Reviewing
- Virgin Media
- Date
- 2022-11-11
- Comments
-
I wish I can give a Zero star to virgin media but unfortunately the lowest star is 1. If you intend joining a network and don't want your bills to keep increasing without being informed then please don't make the mistake of joing virgin media. They are set of liars and they lied to me in May 2019 that if I join there network I will pay £33 pounds for 18 month contract. After 4 month of being with virgin media, they increase there price to £59 pounds month, which wasn't what they initially told me. When I realised that they've increased there monthly bill, I had to end the contract, because I ended the contract they further bill me of £102.27, a bill that I never used and insisted that I have to pay, they began to send the debt collector to disturb me about the payment, they spoilt my credit rating as they reported the case to the credit authority and my credit has been affected by them.
If you love your credit report, and don't want to keep on paying extra bills in comparison with what you initially agree, Don't join virgin media.
Lastly, when I saw that they've gone a bit further to spoil my credit report, I contacted them to voice out my complain, one of there customer service Listened to my complain and confirmed that my bills have been written off via there online chat service, after 2 weeks of confirming that my bill have been written off, they came back to say that was not what they meant that I still have make payment of £102.27. I showed them the evidence that confirms that my bill has been written off, but they said written off means I will have to pay. I wonder how stupid this people are that they taught they are tricking a kid.
In conclusion, if you love your credit score and don't want excessive bills after some certain month of joining a network, please Don't attempt joining virgin media they are liars looking for ways to extort customers.
- Location
-
- Location
- Liverpool
- Reviewing
- Virgin Media
- Date
- 2022-11-23
- Comments
-
Absolutely terrible.
When it's time to cancel they drop all your calls, harras you and then try to bully you in to extra charges for Kit that you've probably already returned.
Avoid
- Location
-
- Location
- Enfield - London
- Reviewing
- Virgin Media
- Date
- 2020-08-01
- Comments
-
Shame I couldn’t rate 0!
Virgin but be one of the worse companies especially for customer service I have ever seen.
I would never recommend anyone to get anything from Virgin in fact I’d run the other way and even pay more just not to use them!
I was meant to be a new customers with my broadband being installed today but the engineer turned up with attitude from the start especially once he found out the broadband wasn’t being setup in the room outside he was.
He proceeded to enter my house with no mask on even though by law he is required to wear one like all of your engineers.
He was extremely rude and saying he was wasting his time and looking at his watch.
He rufused to even go up to see where the cable needed to go into as the hole was already there.
He refused to give his name or show his ID which is required of a field engineer.
He was ignoring questions and not replying back before walking off to his phone and leaving with doing no work and almost trapping my arm in his door while closing it.
He reported “me” for being rude to his area manager who refused to send an engineer to do the job he was incapable of doing even though there are numerous witnesses and some of it’s recorded on a phone.
So on top of the engineers rudeness, complete ignorance for H&S and incompetence he is always a liar!
The support teams on the phone were just as helpful (NOT) being bounced around over and over and once finally getting through to compliance they take my postcode wrong and transfer me to sales without reconfirming it!
Engineer & company have been reported to health services and will be reported to Enfield council on Monday.
Utterly shocking which has now left me unable to work with no broadband which leaves me out of pocket!
- Location
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