Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars

Based on 7457 customer ratings since 2020-05-12 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,777 Customer Reviews over 95 pages

  • Reviewer
    Location
    Cambridge
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    In terms of reliability and speed, it knocks or out of the park. However, when it comes to customer service and price, it is abhorrent. Where I live, you only have 1 option due to other companies having the correct equipment/accessibility. Therefore, I am forced to choose Virgin media. It has never been an issue until today where I was notified my 1 year contact was about to end. All I need Virgin Media for is broadband/WiFi, yet the price was going to shoot up to 55 pounds a month. I am in the Uk for only another 10 months. When I asked if it was possible to do a 10 month contract, I was told no and that it was either 55 pounds a month or the 18 month... when all I use it for is WiFI/Broadband. I was forced to do a 18 month contract but will only be here for 10 of those 18 months. Therefore, I am going to have to pay a hefty cancellation fee for the remaining months I didn’t use. The fact you can’t do your own timed contract or a year long contract is ridiculously stupid and will never recommend Virgin Media to another individual.
  • Reviewer
    Location
    UK
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Virgin Media broadband itself functioned well. We had a couple of broadband crashes over the year but besides that wifi operated okay. However, their customers service is terrible and unreliable. The falsely told us that they had not received a bill that I had clearly paid and demanded that we pay it again. After doing so, they later confirmed in having received the original payment. When I asked for a refund they failed to do so. This happened in March and 3 months later I still have not received my refund. I have been in contact with multiple departments of the Virgin Media team but they keep bouncing me off to departments. I have called them numerous times, visited their physical branch, sent them proof via post, contacted them via e-mail and their website but have yet to receive a transaction to my account, a miss that only occured due to their own inadequacy. I would not recommend Virgin Media, if you do not want to be scammed and keep your money.
  • Reviewer
    Location
    Devon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Rang yesterday phone answered after an hour then transferred to accounts where I held on for another 30 mins before being cut of. I have filled out a complaints form and the biggest laugh is they confirmed receipt of my complaint and say they will get back to me within 28 DAYS, disgraceful. We are leaving after many years , not that they will be bothered.
  • Reviewer
    Location
    Preston
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    There broadband is indeed the best on the market, fastest, most reliable in my experience. However there customer service is shocking and they will rob you for every extra £ they can make through their 'mistakes'. Like logging you cancelled the contract. Not logging your referred by a friend discounts. They will charge you the full length and cost of your contract if you move house and they can't provide internet at that postcode.
    We had 3 months of of super fast broadband but ended up having to pay over £300 for it
  • Reviewer
    Location
    W3
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    This man is making so much money that his staff have no remorse on even people with disability! Not helpful and if want help with billing will not give you any compation in your situation so if want help or support with virgin media you will not get it
  • Reviewer
    Location
    le2 3ga
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Reliability
      3 stars
    Comments
    slow broadband - I'm on 10mB, not a lot I know, but it shouldn't be this slow.
  • Reviewer
    Location
    Studley Warwickshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    In September 2013 I signed the contract for 18 months. The first 6 months promotional offer was £14.99 and after promotional offer is £29.49. During this time they INCREASED PRICE and somehow service charge is £36.40 now!!! Very disappointed. They answer for this is always "investing".
  • Reviewer
    Location
    Cheltenham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Pitiful customer service featuring a labyryinth of passed over complaints, all I wanted to get a cable redirected to a new office 3 months for initial broadband with 4 site visits, then hours on phone totally unnecessary.
  • Reviewer
    Location
    birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    worse ever customer service, they are masters to leave you on hold for hours.... useless ever customer service
  • Reviewer
    Location
    Sheffield uk
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    Very poor cust,service India based,speed ok I've got 350 but very very expensive £61 just for fibre and phone,that's going up £4 in March and £10 after 18 months contract,daylight robbery.
  • Reviewer
    Location
    Kingswinford, Dudley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    When it's good it's good. When it goes down it's terrible, the customer service is useless, very hard to contact and when you get through they just pass you around and loads of B/S.
  • Reviewer
    Location
    stockport
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    Comments
    Average is what I call Virgin Media Broadband. Customer service technical support not that great. whilst reporting a fault they said its been fixed just as my modem went off. they then change their mind and said its a modem fault. I know its not a modem fault (I am a network technician) most of the time the service is stable, a little slower than what I would like. Speed restictions are in place between 5pm and 11pm. when calling them they have automated selection which talks way too much. I would say to anyone thinking of joining them. most of the time its a fair service 80% of the time the other 20% I would say poor but not completey bad.
  • Reviewer
    Location
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    horrible service, my own mother was scammed by Virgin Media multiple times and had just heard from her today that virgin media were supposed to take 81 euro from her account as stated in the contract and took 189 EURO instead. i have no idea how you are so incapable at your a job that you can confuse 81 euro with 189 not to mention a few days ago they restricted her internet service because she didnt pay for a TV package {we do not have a TV Package} and took her a whole hour to get a slightly competent employee to start getting it back up. please do NOT go with this service it is a horrible decision and something you will regret
  • Reviewer
    Location
    Edinburgh West End
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Reliability
      5 stars
    Comments
    Virgin fibre promises speeds of up to 200 Mbps - I average between 25 and 30 Mbps at best and my computer is literally beside the network router. Unfortunately there is no good alternative in my area which can offer a full TV and phone package as well - so much for the market delivering quality services and product!! Phoning Virgin to communicate issues is difficult as the Virgin Rep often does not understand a Scottish accent and frequently records information wrongly. Unfortunataly the accompanying TV package does not give access to Sky Atlantic, the Virgin TV interface is badly designed and the Tivo box often freezes while the wi-fi range does not cover my whole flat. I would like to move to SKY fibre if at all possible but surprisingly it not available in central Edinburgh.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    The original deal seemed to good to be true, 100mb and tv for £30 a month for 12 months. Half way through hey add £3 a month. In the last month the WiFi didn’t work for a week. And trying to contact customer services was impossible. We decide to cancel. Yet 2 months later are still being charged as they didn’t consider our cancellation and charged us a new improved price.
    This company model is built on the completely wrong thing. And it’s a scam. Honestly the worst company to deal with.
  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    The broadband speed and reliability has been great. However, their customer services are awful. Once they have your money, any issue is your problem, not theirs.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Overall satisfied with Virgin Media but they made us a nice present for christmas. We are paying 43.99 per month (we are not even using the phone) and now they want to increase the bill by 3.99£ starting from the 1st of February. The bill will be around 50£ per month and I really think it's too much consider what they offer. But I have to say we haven't got any problem with the broadband, tvbox until now so they are quite reliable.
  • Reviewer
    Location
    Northwood
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      3 stars
    Comments
    Virgin media's customer service sucks. I'll advice anybody looking for Virgin to look at other providers. In particular their billing and payment, they will pile up arbitrary charges and then use terms and conditions to nail you.
  • Reviewer
    Location
    Farnborough
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    The wifi is good. It doesn't cut out and it is very fast HOWEVER it costs an arm and a leg. They don't help out existing customers like they do new customers. Overall their customer service team are really unhelpful and rude (they basically say there is nothing they can do about charging me £45 a month for a service that new customers get for £23 a month..) Very poor.
  • Reviewer
    Location
    Devon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I had no issues with Virgin until my contract came to an end and I tried to leave. Once they knew I was cancelling, they made everything as difficult as possible and added extra charges that I did not owe. After 5 hours on the phone to them, I finally got through to someone helpful and they cleared my account of what I owed and shut it down. All seemed fine until I got a letter from a debt collector saying I still owed them £15. After a further 2 hours on the phone to them, they finally admitted that they had billed me for this incorrectly and cleared my account. Unfortunately, not before this late payment affected my credit score. If you ever plan on ending your contract with Virgin, I’d advice you to stay away.
  • Reviewer
    Location
    SE London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      2 stars
    • Speed
      4 stars
    Comments
    I moved to a new area which previously had Virgin installed so thought I would give them a try. The internet speed and reliability was great, TV box was a slot slower than sky but manageable. About 5months in there was an outage in the area, no internet at all but was told repeatedly this would be resolved in the next 24 hours. This went on for 6 WEEKS! Can you believe that?? No interner and after the first week or so the TV service became unusable. They wouldn't let me leave, said at least 3 engineer visits would have to come EVEN though they know what the issue is. Can't believe any issue can take that long. I eventually got out of the contracted when I noticed on an increase in charges letter that you have the right to not agree with the increase and cancel without paying in fees, even this was a struggle. PLEASE STAY WELL CLEAR OF VIRGIN! Now happily living with BT Infinity.
  • Reviewer
    Location
    Belfast
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I have been with Virgin for over 10 years. Recently changed to Sky TV package but kept my broadband and phone package with them. Broadband had been fine for a while, after intermittent problems some time ago, but today it starting acting up again - kept dropping, rebooted modem and got it back, then it dropped again, over and over all day. So I rang them this evening to try to get the problem fixed and was told that it was due to "very high usage" in my postcode area (too many people using too little bandwidth after their recent sales push), that the engineers were working on upgrading the equipment and THIS SITUATION WOULD CONTINUE UNTIL SOMETIME IN JULY!!!!!!! So, I am faced with dreadful intermittent, slow broadband for the next 3 months or so?!?!?! This is NOT GOOD ENOUGH! You sell like mad, run out of capacity, do an upgrade (during which we suffer poor service) and then you sell like mad and we go round the cycle yet again. As far as I am concerned this is breach of contract and, unless this is resolved I shall be looking to cancel my contract with Virgin and move to another provider - probably BT or Sky. It will be slower (no Affinity here yet) but hopefully it will be more stable. Shame on you, Virgin. What most customers want/need is not lightning fast broadband, just reasonable speeds that are reliable and consistent. I believe Richard Branson is no longer involved with Virgin Media(?anyone know if that's correct??, else I would write to him in person about this.
  • Reviewer
    Location
    Loughborough Leics.
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Have been paying extra for uprated Broadband speed for two or three months now; but despite taking the money; I am STILL waiting for the up-graded service.
  • Reviewer
    Location
    Wigan
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    I’ve been with virgin for about 14 months and in terms of speed and reliability for the most part no other provider comes close but for the past 2 months I’ve been left without internet for perhaps 8 days if all of the time was added together which is unacceptable.
  • Reviewer
    Location
    Bristol
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Phone line. It took two days of persuading operators that I have a fault. I bought new phones thinking it must be my problem.
    today I have been told "yes there is a problem, we will fix it"
    I rang for an update tonight and was told the techs will be here 20 feb. Its the 8th today.
    I had passed my mobile number to be updated and no one has yet contacted me. Not well pleased with this service.
    07704725245
  • Reviewer
    Location
    Bedford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Cusomer service it's useless. Drives you mad. You just want to cancel everything and never have to deal with the company again.
  • Reviewer
    Location
    York
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Do not go with Virgin. Their customer service is appalling, they put your bills up with no warning and you cannot contact their customer service unless you are prepared to wait over 30mins on hold. Absolutely awful!!
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      3 stars
    Comments
    Well what can I say other than, STAY AWAY!!!

    I use to be a loyal Virgin customer for years from 1998 before they became Virgin, till 2015. The service was good when it worked, but when there was a fault it took anything from a week to 3 weeks before an engineer could be send out to find the fault, at one point I was left for 3 months with no service, and was told my line from the road to the house needs replacing. On the day the engineer was booked he didn't turn up, after a huge fight with someone on the phone they send an engineer the next day and the problem was fixed in less than a half an hour. Finally when my service went down again just before Christmas 2014 and I was told I will have to wait 3 weeks before an engineer could come out and find the problem, I had enough, and changed to BT.

    I wish I could say that was the end of my story, but it's not. BT's service was more reliable but intermittent and just not as fast as Virgin. When the internet went down it would be off for 10 - 15 min a couple of times a day, but all ways came back on, but irritating enough to encourage me to make the leap back to Virgin.

    BIG MISTAKE, HUGE!!!!!!

    I was suppose to switch back to Virgin on the 31 March 2017, the engineer turned up as planned. He installed everything that needed installing, but the internet would not connect. I was informed that there was a fault on the area line and the internet should come online by 6pm that evening, and with that he left. Well six o'clock game, and no internet, and along with that no TV service either. I phoned Virgin and after all the usual checks was done, I was told they will have to send out another engineer. As per typical Virgin, no engineer was available till the 7th of April 2017. Not the best way to start, but I agreed and was hopefull that I will be back online the following week.

    On the 7th the engineer turned up as arranged, it took him less than 30 min to inform me that the line from the road to my house was dead and need replacing, which apparently should have been picked up the previous week and fixed, but was missed. I was then told that they will have to book another team to come and replace the line, and as this is a new instalation should happen within a week and a half and some one will phone me later the same afternoon with a date, and he was on his way by 11:30am, with me waiting for the call. No call came so by 4:30pm I phoned Virgin. From that point onwards I was send from pillar to post talkeing to several different call handlers, all vriendly and trying to help, but with no answaer for me. The last lady I spoke to Friday evening promised I would be called before 8pm with an answer, but the call never came.

    So this morning Saterday the 8th of April 2017 I rang up again. Was then again passed on to the relevant party, a very friendly and helpful young lady, who was left to give me the bad news that the new line will not be installed before the 31st of May 2017. I was speechless to say the least. I told her that that is absolutely unacceptable and cancelled everything there and then. I was told that I will not need to pay any cancellation fees seeing as I have not had any service from them since the day I switched to Virgin, and that they will provide me with the relevant packaging to send their equipment back.

    I immediately phoned BT and switched my service back to them this morning. I would have been far better of leaving well enough alone as I will now be with no internernet till my switch over date with BT witch will be on the 25th of April 2017, but at least it will be more than a month earlier than it would have been had I stayed with Virgin.

    All I can say is that none of the service providers are perfect and that the lure of faster broadband speeds from Virgin sounds enticing, but until they can back that up with better customer service and more reliable and acceptable engineer appointment times. Their internet can be 10 or 20 times faster than everybody else's, but if there is no service the speed really make no difference. Maybe instead of trying to provide faster speeds than everyone ells in the market they should start by trying to deliver reliable services first. No connection will always be the slowest connection!!!!
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The worst service i have received from any providers. The customer services and installation team are a bunch of cowboys and don't know what they are doing at all. Their managers are utterly rubbish, they do not even call back and they keep extending the time by 48hrs. They wasted so much of my time that eventually i have now lost connection and number of my landline. And no date has been set for the fix and installation of the services. I have now decided to go back to SKY and have to cough up £50 to re-activate my line again.
  • Reviewer
    Location
    Cambridge
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    They should rebrand as Virgin Greedier. Charging loyal customers £65 when new customer deals are £27. Shocking.
  • Reviewer
    Location
    Bristol
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      5 stars
    Comments
    Virgin has cable in our street so should be the fastest. However, my speeds have got slower and slower since signing up with them. They are about to raise their costs too. You have to threaten to leave before they will give you the best deals and even then, the speeds are not impressive, at just 11 Mb
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Before I signed up with virgin media through Currys store I wished i'd looked online for reviews because I have regretted it till today. Biggest rip off all time they even changed my broadband package without informing me and charged my over £100 until I luckily received the email and rang them to sort it out. I had no option but to be stuck with them and now thank god I've only got till December left thank god because I will never EVER go or recommend them to anyone. Staff are useless and your on hold for over 10mins untill you decide to hang up once you fed up. I honestly hope they get exposed for their rip off deals. P.s if you try and cancel your broadband you will have to pay the remaining amount which aint worth it really. Good luck to everyone because I feel like I'm finishing my prison sentence with them
  • Reviewer
    Location
    cambridgeshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Every time I call virgin my blood pressure goes high, this company is full of useless, they doesn't undesrtand what they have to do.
    After my 12 months contract I decided to give them the months notice to swap company, after a couple of days, somebody from virgin called me to offer a good package for broadband and phone) to keep me with them.
    I accepted, but by sorprise, they cut off my service.I called them and one of the useless said that service was ended due to my request. That day started a new nightmare with virgin. I lost my phone line, nobody can find that conversation where I agreed to have a new 12 months contract. They estore my broadband in the mean time they looking for the evidence of new agreement.After a week, called virgin and the useless again said...sorry but you lost your number by your request, we put in place a new contract for your broadband and you have 14 days to cancel this new contract...
    I never agree a new contract, They never said this restore service was going to cost me a standar rate and on top without lineland.
    It's disgusting, 90% of customer service are Sh>>>useless, htey doesn't undertand nothing. I feel so frustrated, nobody care about customer, I swaped from BT(another Sh...)but virgin I think is worse.
  • Reviewer
    Location
    Leicestershire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Contacted in September re; joining Virgin.Installation on January 25th. Installer couldn't activate installation i was ringing on mobile till 7pm. Left with 4 plug extension lead plus 2 plugs connected to 2 plug socket = Fire Safety Hazard.Plus no phone connection still; Virgin hasn't contacted previous provider.Have
    to date have had yet another of piece necessary equipment installed now 7 plugs connected to 2 plug socket !!!!! Have had bill from previous provider plus 1st bill from Virgin.
    Not using any equipment from previous provider and can't on advice of Fire Safety Officer use new equipment from Virgin.
    Have contacted Virgin several times full of excuses.Want me to pay £100 for 5 new sockets.
    Contacted CEO of Virgin Media haven't bothered to contact me.
    How many more customers have been left in such circumstances.
  • Reviewer
    Location
    Hp6
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Don't believe hype, meant to be on 200md download, yes if plug in with Ethernet cable to router but wi if right in front of router 20 to 30 Bm throughout house whether computer iPad phone etc. Pop down friend with bt and consistently 45mb. Virgin prone to interruptions and drop outs
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    It is costly. It is only good for new customers, while you get a cheaper rate. Afterwards, your price will increase every year by a few pounds. I tried to call the customer support, but the person would only argue with me and didn't stop to listen to me. I am very disappointed.
  • Reviewer
    Location
    Plymouth
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Shocked to find that I cannot contact Virgin Media by email. I tried the online form and it took forever to fill in a long list of required fields which they already know as I'm signed in. Then, to add insult to injury, the whole lot was lost before submission. I'm sick of speaking to them on the phone. Only interested if they can sell something. Looking at alternatives
  • Reviewer
    Location
    Reigate, Surrey
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Speeds sometimes considerably slower than advertised. Capacity seems insufficient for the demand, speeds dropping at busy periods, such as the weekend. Have had problems in the past with sorting problems with the physical connection between house and street, although this was better on the last occasion.
  • Reviewer
    Location
    Newcastle upon Tyne
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Virgin Have disappointed and i will be looking for a new provider when the contract ends.It has taken 6 phone calls and an average wait of 40 mins to get through to Customer services. this should have been 1 call to agree a new contract.
    All 5 subsequent calls were to correct mistakes! Broadband speed is average with my wife on a newer laptop getting 100MB while my device plods at 20-30MB
    Outages on Broadband have increased averaging 2 a week for just short periods over the last 2 months. Virgin say router is working but i think they just do not want to replace it. Have had them do a system check and they say everything is working in local area. to get 5 stars they need to do a lot more for my money.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    What I really dislike about this company is the Customer Service. When attempting to change my contract recently it took 90 minutes on the phone and nine times I had to request the change before they would actually do it. When something goes wrong with my service I shudder at the thought of having to phone them. Come on Virgin Media - you wouldn't get away with this behaviour in any other industry - sort yourselves out and treat customers with service, respect and dignity.

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