Utility Warehouse Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Utility Warehouse.

Recent Customer Ratings for Utility Warehouse

  • Satisfaction
    3.3 stars
  • Speed
    2.7 stars
  • Reliability
    3 stars
  • Customer Service
    3.7 stars

Based on 1424 customer ratings since 2016-10-23 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

70 Customer Reviews for Utility Warehouse

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  • 2
Reviewer Location Reviewing Date Ratings
We move from BT to Utility Warehouse and we couldn't be happier. Moving from BT's constant rebooting till I suffered repetitive strain injury on my finger.... to UW where I have never, not once, had to reboot. The supply is constant and true. The best broadband decision we've made. FANTASTIC.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    5 stars
Whitstable Utility Warehouse  
Awful. Avoid at all costs. If there was a zero rating I'd have used it, hence 1 star
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Warwickshire Utility Warehouse  
We are not in s great area for any provider but having talked to neighbours our speed wth UW is lowest. More frustrating is that it is so unreliable. I often work through the night and it seems as if it just goes off completely in the early hours - as if UW throw a switch and shut it down!
Spent a couple of hours on phone with engineers in early days and if would improve for a while. Got ripped off for new Router that made no difference at all.
Stayed them initially because of reduced rates in energy but they are not comparable with many good deals out there and I am in process of switching / wish I had done it a year ago.
Could not recommend them.
  • Satisfaction
    3 stars
  • Speed
    4 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Salisbury Utility Warehouse  
Switched from standard broadband giving me 5MBs max download to fibre optic to street cabinet, promised 35Mbs download with minimum of 29, actually regularly got 42 MBs!
Very happy !
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Maidstone Utility Warehouse  
Since we have switched the problems have been getting worse and worse. Constant crackle on the phone line which in turn stops the broadband from working.With numerous uncountable calls to tech support and still the problem exists. I wish we had never swapped provider, we are paying good money for old rope and if things dont change rapidly I will stop contract due to the lack of failing to provide even the basic of service.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Exeter Utility Warehouse  
if you switch to this company you will regret. I was with Virgin media and now the reception is very very poor with Utility Warehouse, and bear in my mind the router is conected to a phone line and you definitely won't have the same performance as a Virgin. Do not get iluded!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leeds Utility Warehouse  
Customer service is good. They are helpful and friendly. Easy to understand and knowledgeable. They have given consistent recommendations due to my geographic location ,
it can be very frustrating trying to do anything on the Internet.
Other than the broadband, everything else is great...I am a gold member
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    2 stars
  • Customer Service
    2 stars
Bracknell Utility Warehouse  
Since I have Signed to Utility Warehouse, the Broadand internet has been near enough useless. I never had any problems with Sky and wish I hadn't left them. Utility Warehouse staff try and help but it turns out they gave you a useless router when you first sign up, and you need to upgrade it for a better one for a further £50.00 at your own cost. Fibreoptic is not available in our area.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Thanet Utility Warehouse  
very satisfied customer
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
KNUTSFORD Utility Warehouse  
Very poor broadband but not the fault of UW BT are to blame. Our UW agent has done his best for us and is much appreciated
  • Satisfaction
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Cowden Utility Warehouse  
More than happy with UW as a provider for my broadband (and other utilities), their customer service is excellent.
  • Satisfaction
    5 stars
SE England Utility Warehouse  
Quick to respond on telephone no waiting for service, very helpful if you have a problem
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Lancaster Utility Warehouse  
Don't know if it is my geographic area but find broadband slow. Service from UW always excellent if I need assistance.
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    3 stars
  • Customer Service
    3 stars
Woburn Sands Utility Warehouse  
Overall I have no complaints. Customer service is superb.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Coleford Utility Warehouse  
EXCELLENT
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
KNUTSFORD Utility Warehouse  
Everything gets full marks except the speed, it's rubbish where I live. It's forcing the fiscally challenged to buy fiber optic broadband. Other than that the broadband is pretty good, even when there's a problem, there's always a very polite and helpful person on the phone ready to help. It's very reassuring, especially when you can't get out much, internet is a lifeline
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    3 stars
  • Customer Service
    5 stars
North Wales Utility Warehouse  
We have the occasional hiccup but staff are always ready to take as much time as needed to get it sorted
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Derby Utility Warehouse  
I have been very satisfied with your service up to now but am not happy regarding the no paper accounts. I have always been keen to check those each month. Sorry you no longer send them.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    3 stars
  • Customer Service
    2 stars
Horsham Utility Warehouse  
Everything is fine
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    3 stars
  • Customer Service
    5 stars
plymouth Utility Warehouse  
I an extremely pleased with Utility Warehouse. I've been with them since 2013 and have been amazed at how low my bills are in comparison with other people who use other companies. Their customer service is second to none, they answer promptly and have always sorted out any queries I may have had. I just use standard broadband speed (not super fast) and it's been adequate for my needs including streaming. I like the fact that all the services are included on one bill and they are very easy to understand. Overall I can thoroughly recommend them.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Burgess Hill, West Sussex Utility Warehouse  
Very disappointed with broadband speed and reliability.
  • Satisfaction
    2 stars
  • Speed
    5 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Christchurch Dorset Utility Warehouse  
Very poor customer satisfaction regarding broadband speed and making OpenReachBT step up their rollout of Fibre to premises.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Jones Utility Warehouse  
We did not realise that one of our e mail addresses was not portable, and have had to pay the previous provider to keep the address, after e mails stopped arrive. Advance notice of this as an issue would have been helpful, as its taken a while to sort.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
  • Customer Service
    4 stars
Stroud Utility Warehouse  
Broadband speed here is just rubbish, but this is due to my location. Your support team and the expertise of the local Tech. services have provided us with the best we can hope for at present. So thank you.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    1 star
  • Customer Service
    3 stars
Clawton Utility Warehouse  
Broadband speed slower than neighbours. Have had one or two breakdowns in broadband but very satisfied with customer service.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    3 stars
  • Customer Service
    3 stars
Wrexham Utility Warehouse  
My broadband still goes off every so often just as it did with BT. Very annoying.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
  • Customer Service
    2 stars
Milton Keynes Utility Warehouse  
I have been a customer of Utility Warehouse since 2013. Since that time I have been genuinely delighted with their customer service, and offers. As I live in a very rural area, my Broadband service is very slow and nothing any Broadband service can alter that until new lines are installed. I'm told that there is no plans for that in the near future however. I have been offered help from Utility Warehouse as I am a pensioner with costs and meter readings etc. Now I have received a smart meter so no more readings are required. I have had all my light bulbs changed for LED bulbs free and the offer of a 'new' for 'old' bulbs' if or when a bulb goes. Recently I did have a problem with my broadband but I phoned customer service who solved the problem immediately and the agent told me how to do this myself if it ever happened again. I can honestly say that I am delighted with all sections of their service. The bills are so easy to read, the costs are low due to me being a 'GOLD' customer (I have phones, gas, electricity etc from the same firm) and everything I spend at certain shops gives a discount which is taken off my bill. However, there is one minor downside (which I have found with EVERY energy company I have ever been with) - when I phone Customer Services, the wait can be far too long. The phone call is free but my time is precious. Other than that, I have found this is the best Energy company I have ever experienced for prompt, efficient service, There has never been any cause for the smallest of complaint. (I hope I don't have to eat my words if the prices escalate!)
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    3 stars
  • Customer Service
    5 stars
Warwickshire Utility Warehouse  
New here, still evaluating but all seems good.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Epsom Utility Warehouse  
Broadband ok. Other services not so good as prices keep creeping up, small, but they add up to unacceptable levels.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Northampton Utility Warehouse  
Recent problem at the exchange dealt with speedily and super efficiently. Good follow up.

I would recommend this wholeheartedly.

Such a relief to avoid BT
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Kirkcudbright SW Scotland Utility Warehouse  
Don't seem to have any problems
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Derbyshire Utility Warehouse  
Very good customer service. Competitive gas and electric costs. Don't feel we could get better service with any other service provider.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Whittington Utility Warehouse  
Utility Warehouse customer service is up there with the best how ever the broadband connection keeps cutting off, the router is in my kitchen and sometimes I struggle watching Netflix etc. in the living room. I have the standard broadband and would have to pay £5 more a month to upgrade which I am resentful to do as I am already paying £5 more than I was with sky which worked ok.
  • Satisfaction
    3 stars
  • Speed
    5 stars
  • Reliability
    2 stars
  • Customer Service
    2 stars
Accrington Utility Warehouse  
Internet kept cutting out almost immediately after transfering from bt
After 5 visits from bt engineers who each could not locate the problem i decided to cancel service.. the staff at UW all blamed bt and after each visit said problem was fixed..they are possibly the worst company i have ever dealt with..DONT GO WITH UTILITY WAREHOUSE
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
rhyl Utility Warehouse  
Excellent value for money on the package we have. Customer service are always friendly, helpful and efficient. Have had very few problems, and they have been sorted promptly. Intend to stay with them for many years to come!
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Barnsley Utility Warehouse  
Acceptable level of connectivity for my particular usage.
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Lincoln Utility Warehouse  
It doesn't help if broadband is lost at the weekend that customer service is closed. Broadband does not always fail during business hours. Not impressed.
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Woking Utility Warehouse  
Well pleased with your service you provide on all subjects
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Kettering Northants Utility Warehouse  
Is excellent: just works, no matter how many of us are using internet in the house. perfect for a family home
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Blackpool Utility Warehouse  
Very happy so glad I changed over
  • Satisfaction
    5 stars
Warrington Utility Warehouse  

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