Sky Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.8 stars
  • Customer Service
    3.1 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars

Based on 19907 customer ratings since 2017-12-15 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1489 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
Have 24Mb Sky Broadband, they only give 1Mb (and cheating on ping test that gives 8 Mb), terrible service not recommended for anyone.
Snaresbrook Sky  
went with Sky Fibre Max to consolidate bills as we wanted the Sky Sports and Sky Atlantic TV channels. The new Sky Q Hub has the worst and most unreliable WiFi signal ever. Regularly cuts out and delivers incredibly slow speeds when in any other room than the one containing the router. Impossible to stream anything unless you're sitting right next the Q hub. Had both BT and Virgin media wireless routers in the past 3 years and they both performed far far better than this. Really surprising that something marketing as a premium product (Sky Q) uses such cheap hardware. Read up online about poor WiFi signal on the Sky Q Hub and you'll see that I'm not alone in complaining about this! Seriously Sky, the wireless on the Q hub is so bad it is making me never consider using Sky again - for anything! To make matters worse, the customer service staff were incredibly rude when I suggested using my own hardware as a modem/router - as if I'd done something wrong. In short, hugely disappointing move to Sky and I already can't wait to go back to BT or Virgin Media. If good WiFi signal around your property is important to do DO NOT sign up to broadband delivered to the Sky Q hub! Oh, and add to this that when you try to contact Sky to learn more about which 3rd party routers you could potentially use, you'll be shut down with ludicrous company policy stating 'Sky don't recommend 3rd party routers therefore if you want help for it you'll have to search online for it' which is a very abrupt and rude standpoint to take. My advice would be to stay well away from this company for Broadband services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Sky  
absolute donkey crap, took about 10 minutes to post this review. Slowest thing in the world, be better off sitting outside maccies with my computer whenever I need to do somet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
New customer to Sky fiber broadband and what a mistake I made, this is the third day with no Internet and quite frankly customer services have not been of any help whatsoever
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Haverhill Suffolk Sky  
Wired speed, no major issues. Wireless - not good. Was on a 38mbps package and barely got 15 down at the best of times right next to the Q router and lower than 1 at peak times! Constant packet loss playing games even when wired. Customer service is poor, they seem to only want to deal via Facebook messenger (and take forever to answer) or through text messaging! Would not recommend.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Gloucester Sky  
Terrible company and service. After cancelling my subscription I have been charged for 2 extra months.
It was almost impossible to communicate with a Sky representative and I am still waiting for my refund after 2 months and none is acknowledging me.
Do not sign up with them. That are a nightmare to deal with. London is plenty of better broadband companies.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Pathetic speed and reliability. They say its because we are using wifi but the that is the whole point of a wireless device surely. It looses connection when we are sitting in front of the hub and you have no chance in the other rooms.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Sky  
Terrible went from talk talk as didn’t like there customer service to this! At least with talk talk I had WiFi!
  • Speed
    3 stars
Henley Sky  
Just no words for the customer service I received absolutely outrageous I have now cancelled my broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cotswolds Sky  
Arranged with Sky to move from Virgin. Sky failed to install phone line and Broadband on date agreed and they have now walked away from any responsibility for sorting the issue. Sky uncontactable online and no help given on the phone. Avoid them like the plague!
  • Satisfaction
    1 star
  • Customer Service
    1 star
UK Kent Sky  
Not great value at all, paying £65 a month for very basic t.v package (most can be watched on free view) and broadband that can only be used in the same room as the router. Would have expected better value for money from sky to be honest, customer support is not bad at all it doesn’t change the rubbish value for money or ridiculously rubbish broadband/connectivity. Will be changing to virgin as soon as the contract ends!
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Welling Sky  
I cannot stress this enough; NEVER GET BROADBAND FROM SKY. Ever sincce my family purchased Broadband as part of a package deal with Sky Sports we have had to tolerate attrocious signal and pathetically frequent disconnects. Sky clearly do not know how to be an internet service provider, their wireless router barely reaches into the next room. Absolutely pathetic; we are looking to change ISPs as soon as humanely possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Sky  
somehow sky broadband is slower than pre 2000's dial up. I have to wait over an hour for an online chat with them to make a complaint, not even surprised because they are probably using sky broadband aswell. I am supposed to have 30mbs but barely reach 5 on a good day. WASTE OF MONEY
Kent Sky  
This WiFi connection is THE WORST I’ve ever had, DO NOT get it I am saving you some money. Go with virgin.
Sittingbourne Sky  
A while ago I spent over 3 months with my Internet droping out 10 - 50 times a day. They never fixed it and after giving up it eventualy started working again. Now I have give them my notice to cancel and suprise they keep droping me again. They do this on purpose! They are the worse kind of people. They have you running round it circles while they play dumb. I will never return to sky again they don't care about there customers at all. Also they won't reduce my bill which is 70 pound for only standard package. They should be banished! Don't even deserve 1 star!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke Sky  
We’ve been with Sky for a couple of years now, since we moved house as Virgin wasn’t available in our current house. The whole 2 or so years it’s been mediocre at best, we’ve told them several times and we eventually got upgraded to fibre at no extra cost. We’re now allegedly on their bestest fastest shiniest broadband they provide and it’s still terrible. I’m trying to watch a video on my phone at the moment (this is the reason I’ve decided to leave this review), I’m about 15 feet from the router and I can see it so there’s no obstructions blocking the signal, and it keeps freezing so it can buffer. My girlfriend has a computer based job and she quite often works from home, her laptop and computer are probably 5 or 6 feet away from the router and she doesn’t bother with the WiFi as she can’t rely on it, she just tethers off of her work phone instead, to me that speaks volumes about the quality of Sky’s service! We're moving house in the New Year and we will absolutely definitely 100% not ever be going back to Sky, Virgin was better in every way, the TV included! If we can’t get Virgin at our new place then we’ll just be having freeview and using another broadband provider. Avoid sky fibre in my opinion, it’s nowhere near as good as they make it out to be, in the advert they show getting signal in the garage, on the roof, in the garden etc, to get this coverage they must have at least 2 routers in each location! Sky TV is a rip off too! If I could leave zero stars or a negative number I would.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
New Milton Sky  
I reported loss of my phone line and slow/intermittent broadband. There was a 30 minute queue to report by phone and the text message process was slow and clumsy. Clearly a computer-driven screening process because it asked questions when I'd already provided the information. No phone service for 5 days and no refund.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London Sky  
Hi to everyone who has sky WiFi there are waste of time IV had so many problems with WiFi signal cutting out and signal strength it's a disgrace and especially when you pay for there services and they Can't Even sort WiFi problems out I advise everyone to go on EE or other WiFi providers I just don't see why you should pay the bill if you ain't getting what you agreed on 100% guaranteed service.... Discusting waste of time they are.. Do Not Use Sky WiFi!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Paignton Sky  
Absolutely awful, save yourself a LOT of aggro and go elsewhere. Sky decided to cancel my phone line when I moved provider which means a) I have to pay £130 to have a new line put in, and b) it has been a difficult and time consuming job to sort it out. Have had a phone line for 30 years and never encountered this before and it seems quite malicious on Sky's behalf, for no good reason, I was never rude or abusive towards them. In hindsight I would not have moved to Sky and won't ever go back.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oxfordshire Sky  
slow and rubbish broadband.its been month now still cant fix it.really not recommend it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
enfield Sky  
I am absolutely disgusted with the way i was spoken to today! My query was completely ignored whilst the man talked non stop about the new skyQ box i already said i did not want and was completely unrelated to my actual issue! And then when i said i was not happy to pay 65 pounds for someone to come and look at the satellite dish because i already pay a fortune per month, he began to shout at me and tell me i will have to pay it or it will not get fixed and i will still be charged for the services i cannot use! The situation was not resolved and i will be removing my custom from them ASAP! Appalling service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Suffolk Sky  
very bad service, when we signed up no engineers came by to connect it and check everything was working properly and of course it wasn't. Can't watch youtube or netflix without it buffering endlessly. Just a useless service.TY programmes a waste of time watching, I pay £60 p.m. so I'm sure as hell not going to pay to upgrade.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Sussex Sky  
Slow as anything. Takes to long to connect
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sky  
Everytime i've asked about reducing my bill they've said no offers are available. In other words take it or leave it. One day their bubble will burst
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke on Trent Sky  
Been with sky for 18 months, was promised up to 17 mbs at best got 2.8 mbs I could not watch internet films or play my online games which I had forked out hundreds of pounds for. I rang them up to complain and they said I would have to pay extra for fibre.
When my contract ended they did not inform me that they would charge me £11.00 as the free broadband had expired, I rang them up to query this and was charged £5.00 for the phone call.I am now in the process of changing supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
liverpool Sky  
Worst Internet ever slow doesn't even connect gotta be right nex to the router to use it dont bother wouldn't even recommend it absolutely crap connection
London Sky  
Sky used to be brilliant for broadband but they have gone downhill drastically.After being a valued customer for over 3 years I have finally bitten the bullet and left.For the past 12months my broadband connection was very limited and would stop working completely for a week at a time every month!When I would ring up for help I would be told I had to pay £65 upfront for an engineer visit,I would refuse and miraculously my internet would start working again the next day!Speed would be slow when it was working and it would be very unreliable.Please stay away from Sky for broadband as you will only regret it.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
South Wales Sky  
The service is OKish - sometimes really slow and can even hang-up. SKY usually have deals but DONT inform you when it ends, thereby forcing you to pay a much higher price - Loyalty is NOT rewarded.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
London Sky  
Extremely poor speed. 0.3 when connected by ethernet. Looking for alternative provider. Very dissatisfied.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Darwen Sky  
I’ve recently changed from BT to SKY and what a crap decision that was.So far I can connect my laptop but I’m unable to connect to _The Cloud using my iPhone thus I can’t use it outside as can’t get that network.Ive tried numerous attempts but to no avail which, is a bit of a sickbed really,as I’ve got my new iPhone.Any suggestions would be greatly appreciated
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
ROWLANDS GILL Sky  
I left Virgin as the bills had got too big as they do. I booked Sky on line and was given an instalation date for the TV and a later date for the Broadband. The TV engineer turned up, very nice chap got on and installed all and was very helpful. Then it was the Broadband time, the engineer turned up pretty much on time, again very nice chap, very helpful, but he could not get my Broadband working. He made a phone call and left telling us we would see another engineer later this afternoon who would fix this.
Well, 3 weeks later and still NO BROADBAND. I have phoned Sky and cancelled my contract with them on 2 seperate occassions, only to be told they can't cancel my contract as I have not been connected yet!!!! HOW DOES THAT WORK??? If they bill me tomorrow knowing this is basically cancelled, there will be more for me to add to this thread tomorrow!!!
So for my part. Sky are beyond USLESS!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
the worst broadband service I have ever had, even if I go to the back door iv no internet, go out again no internet. Keep getting message at top of my mobile saying connecting, then not connected I wouldn't go with them if I were you. STAY AWAY
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
lancaster Sky  
Reliable connection and grap* speed that's pretty much the deal, internet speed is slow in general in UK but the problem is this companies are greedy, they overload the broadband by having to many customers, you may ask yourself why internet speed is 10 times slower in weekends.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Reliability
    5 stars
Essex Sky  
If i could i would leave SKY -10 stars as they firstly they have the worst IVR system in the world, secondly i spoke to a great waste of time , i asked her a simple question regarding routers and i was nicely advised " you should go google the answer/solution" why do you then have a call center if they are advising clients to go and google solutions, what a bunch of wet slimy turds, sorry but not really sorry you guys should close your doors and sell frustration to clients maybe your ratings will be much better as you would be providing a proper service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london Sky  
Worst speed I have had from any provider (less than 2mb) and daily signal drop-out. I’m not prepared to be ripped off by Sky any longer and am moving providers.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Harrogate Sky  
Usually good but when there's a problem it takes days on end to get it sorted.

Several days ago our broadband slowed down to the point that it is pretty much non-existent now. According to our contract we should have up to 24MB speed, currently it is under 2. Uploads are also not working at all, the speed is 0.5MB at best. Called them and was told tests indicate there might be a problem outside our home but still they don't seem to think it should be sorted quickly. We have to wait for days now to get someone onsite so it can be checked.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Kingston upon Thames Sky  
I recently relocated from Darlington to Barnard Castle County Durham so I had to switch from Virgin Media to SKY (SKY fibre Max). Online SKY assured me that I would receive between 57 & 79 Mbs bb speed; I only receive an average of 40 Mbs! After complaining to SKY they sent out an 'Openreach' engineer to check my phone line-both inside the property & from the property to the BT cabinet & he stated that the phone line could not provide a bb speed any faster than 47 Mbs. As I stated previously, I was originally with Virgin Media for 20+ years & over the past two years I was assured of receiving 200 Mbs bb speed-yes, 200 Mbs & guess what, I received 200 Mbs bb speed!
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    4 stars
Barnard Castle Sky  
I've had Sky fibre max for 2 years now and it's got progressively slower over that time.
My Q Hub always shows a 80/20 connection but speeds have dropped from 74mb/s down to 40mb/s.
No real explanation from Sky for the slow down (I'm connected via 1gb/s ethernet cable to router to a i7 6 core laptop).
Plus I'm paying £33 per month for somthing new customer can get for £27.
Best offer they have for existing customers is £30.
Sky show no interest in customers if they have problems to raise.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Macclesfield Sky  
My experience with Sky has been very good and I am pleased that I switched. I use a basic mobile phone - I am not a fan of mobile phones and what they can do to our brains, so I use it sparingly. I have unlimited landline phone calls instead which works well. I use my router with my computers.

Sky customer service is excellent. Their staff are nice. I had a dreadful time with TalkTalk who gaslighted me throughout my contract so it was a relief to switch to a company that provided me instantly with what I requested, without arguing and lying about a product that did not work and was not fit for purpose. I am referring to the Huawei router that TalkTalk uses which is unreliable rubbish that should have never been sold to customers and I am disgusted and appalled that TalkTalk get away with conning the public on a daily basis with the mind control tactics their time wasting customer service use on customers.

Sky broadband is fast and smooth and I am grateful to have a router that does the job.

My broadband has been consistently good, if it occasionally stops it comes back on again quickly. YouTube live streaming gets delays but not a major issue. I can watch YouTube videos without seeing the service dropping every 3 minutes (time and time again) as it did with TalkTalk and some days there was no service at all. The fast broadband router is great for those with arthritis or problems holding objects, it is light and flat and easy to handle. The gentleman I spoke to at Broadband.co.uk was efficient and very helpful.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Thetford Sky  
Worst broadband provider I have every had.. no speed from day 1... 5 engineers to my house and still no difference... cancel and they knock my fibre connection down to 1.2 mg... absolute joke do don’t go with them
Edinburgh Sky  
My fibre BB is really not too bad for a basic service.
However, the price was high to start with and then got increased. I'm now paying 50% more than new customers are paying.
When I called they offered me £1 off!
In my view , Sky now see their customers as 'cash cows'.

I've been with Sky for 17 years (for TV) and they really don't respect that.

I'm leaving to get a sensible price for my BB and TV.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Macclesfield Sky  
Broadband is ABSOLUTELY SHOCKING!
Every day without fail the broadband drops out and even when it does occasionally work getting anywhere between 0.14 (yes 0.14) and 3mb download. When you call they don't want to speak to you and a robot tells you all about how you can solve all your problems by going on their website ...... I would love too but either my internet is not working or my measily 0.14 mbs doesn't even allow me to open your website!
When you do speak to someone they offer to send a specialist Sky technician but if you want him on a Saturday you have to pay for him. When he arrives he is definitely "special" and after changing the router (which I could have done) admits defeat and books a BT Openreach engineer.
BT attend and when he leaves all is well ...... for about 48 hours. To cap off Sky's amazing customer service I look at my phone on Sunday to see three text messages from them - two asking if the issues were resolved and a third one sent only 24 hours after the first one saying due to no response they assume all is well and the case is closed! If I wanted further assistance please call them. Thus far I have tried to call and can't get through ......
Sky are selling a substandard product with a focus on profit and no focus at all on quality or service.
They will continue doing this until people use their feet to protest and walk away from them.
I am going BT and Netflix!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hastings, East Sussex Sky  
the offer was suppose to be £40 a month for sky tv and broadband.i decided to cancel the sky tv and keep the internet all of a sudden my bill is £60.my advise for sky is to close down there service completely bcos its not good for mankind.its a fake company.doing fake business!!!!! all these people giving bad review bcos of the stress and sufferation that we have been through with sky!! we must stand together and do a strike to get sky shut down for good!!!we can do it let do it!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
uxbridge Sky  
If i could give a no star rating i would. We have been waiting 5 weeks and 2 days now for our broadband to be installed. We originally signed up on the 30/08/2018 and to this day are still waiting for broadband and phone. I was told today i would get the final update, instead they have said they cant update us now until Monday. Bt have been very helpful and can get here in 2 weeks. We have had word for word the same update since day 1. Very unhelpful and wouldn't recommend their services to anybody. I have written a formal complaint and will be contacting the ombudsman service if i dont get an answer by the end of today when i call them. Bad company.
West Malling Sky  
Made switch from BT to Sky 3 years ago and upgraded to Sky Q 12 months ago. Get 40Mbps speed reliably and good service from Sky. Expert installation of Sky Q with new hub/router, 2 day response to Replace Sky Q box. Negotiated reduced cost for broadband connection. Can’t complain like the others.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Tunbridge Wells Sky  
Lost so much speed since I moved house. Paying £25 a month for 2mbps download and not a mb of upload.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bradford Sky  
Avoid like the plaque..........changed to fast fibre broadband and lost all WiFi in my rooms, just as well I’ve only been in this contract a few weeks, tomorrow I will be removing myself from the contract, phoned to complain and everything’s my fault as there giving me the best speed eeeehhhhhh don’t think so there’s nothing changed from my side of things
Get it sorted SKY or your going to lose a lot of customers just lost one and I have been with yous for over 5 years and couldn’t care less about loyal customers let aloan new ones
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Sky  
I was a new customer with Sky. But now I wish I never joined Sky. I have so many regrets.I have had two months of nightmare. The Wifi on my mobile and my sons mobile we had no connection with the internet. I called 3 to 4 times to Sky customer services and I was told to follow the instructions online and change the channel number. when I wanted Sky to send someone out to check our lines it was clear to me they didn't want to waste their money sending someone out. I waited for the Manager to contact me but I got no call back. I had to pay £20 to Vodafone network for internet and I was at the paying Sky £22 too for the service I wasn't receiving.I waited over two months but we were receiving no internet connection on our phones. I Then cancelled the contract with Sky But I have to now pay a fee of £79.20 for cancellation. it wasn't even my fault. I feel I was taken advantage of. They don't want to waste a penny on their customers but instead they take money off them even though we're not at fault. no one was bothered. I have never had bad experience with any other network services. I will never join Sky again I've lost a lot of money because of them.
Mrs Akhter.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke on Trent Sky  
Constantly cutting out, randomly and unexpectedly. Comes back to strength, then normally will cut out again. This usually happens late afternoon/ evening/ night, however I wouldn’t know how it worked during the day as I’m not home. The wifi worked perfectly; I would say amazingly when first installed, but has gone downhill recently, and only joined sky this year! Very unsatisfactory.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
Bedfordshire Sky  
Since having our q box fitted 11months a go our house has suddenly become plagued with cognitively issues.
I have found sky after 10 years of being a loyal customer, not only rude insulting but down right unreliable. I can not wait till March so I can give them there marching orders.
Sometimes I have had to wait 3 weeks for a engineer, I stupidly thought I was lucky to only have to wait 2 days this time , well 5 days on I’m still waiting as my booked appointment was cancelled and rebooked without any consultation with me !!!
Stay well clear unless you want a unreliable service , product , expect to pay for what you don’t receive then Sky is for you
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Southborough Sky  
I was holding high regards for this company but until I noted that I was being ripped off with £10.00 evry month for 2 years on a service that I don’t use ( sky+ subscription) I’ve only sign in for broad band and phone line services when I reniewed my contract again. I was hoping to claim back but they said it’s my fault as I don’t check my bill details.... scum company... grrr and worst is very unrealiable broadband with a lot of time no internet!!!!!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Bethnal Green, London Sky  
Had sky broadband a few months, totally honest....Wouldn't bother, spend more time on phone to sky because of poor service. Recently sent new hub. No different. You would think how much money goes into sky that they would provide a decent broadband service but no. Looking for a new provider. I would advise other people to do the same. No doubt they will post some bull saying they offer excellent service. Sign up & see for yourself.
Chesterfield Sky  
Having told sky it was vital to have my number ported from previous supplier as I'm self employed. They cocked it up and did not do this gave me a new number. After conversations with one person who did try to help me my number was lost and not retrievable. I explained the impact and financial loss and the possible loss of new business and all I got was a sorry. No compensation. Rubbish.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
Isle of wight Sky  
Most nights we have no signal and have to use our phones and 4G to get on the internet. Programmes won't even download on the Q boxes. Have had every excuse in the book from Sky. Most of the time they try and blame our devices and say it's nothing to do with them. Customer Service is appalling. I've been told that I've never complained before when I've phoned up numerous times, I've been told that they sent an engineer to my house who came in and did extensive work then been called a liar when I've said this never happened and must be another customer..... thier response- 'perhaps one of your children let them in????' .... We're planning to switch as soon as possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshunt Sky  
absolute ridiculous company to have installed! upgraded to sky q and multiroom and was told a specific amount that we would be getting charged to then have an email stating we was being charged double, after already paying installation fees!! rang up to be advised we cant expect to get a month free !!! (not what we was asking), but given we was misinformed in the first place is a joke, was going to cancel and he said we would still ve charged this month and next month even though we hadn't even used it!! asked 2 speak with a manager and was told that no one else was there and that it wasn’t a manager’s priority to deal with something like this !! the customer service i received was unbeleievabley disgusting it was as if the agent couldnt be bothered as he stated he wasn’t supposed to be in today so clearly didn’t want to deal with our query! i am expecting a call back from a manager on Wednesday as i waa told the department was closed until then (rubbish), if i dont receive that then this wont be the last reveiw i write !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
royton Sky  
Just awful. We were promised lightning fast fibre but got copper wires and slow internet. Customer care tried to deal with the matter with reams of text messages - bizarre. OFCOM needs to investigate this circus.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Grayshott, Surrey Sky  
Their customer services are among the best I've used which is one of the reasons I've stayed with them over the years, but the broadband speeds in our area are rubbish. I am supposed to get up to 24MB and my latest speed test shows I get around 4.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Hither Green, London Sky  
So useless that they can't even get me connected. Constant shifting excuses, blaming Openreach and lies. If this is how a new customer is treated i dread to think how they treat existing ones.
Surrey Sky  
First the good points. With the exception of one breakdown for 5 days at the very beginning of my contract, my internet has worked solidly for months.
That's the end of the good points. The speed is nothing close to what they told me it would be. It is the slowest broadband I have ever had out of every available provider in the UK.
As for customer service; Sky are, the most complicated, ambiguous, greedy, arbitrary company I have ever dealt with in my life. The customer service advisors make it up as they go along, and after 20 years of being an on off customer, I must have spoken to around 200 different advisors, (usually regarding billing issues. Oh yes, check your bills as the price is never the price with Sky, the quote is never what you pay, they refuse to honour their deals and make cancelling an expensive nightmare)I have never once been told the same thing twice.
Sky have one single objective; taking as much money from as many people as they possibly can. Please avoid this greedy corporation, unless you enoy having unagreed amounts of money taken from your bank account, as they make paying in any other way impossible. They are obsessed with direct debits, and I know why. It's because they want to control how much they take.
I have never had a problem with any other provider and always kept up to date, and even ahead with my bills. Skys greedy protocol, their insistence on the dd form of payment have made this impossible. So I am in the dreaded cycle of having my services restricted every month. When this happens and you call them, there is NO option to speak to a human being. You are greeted by a cheerful robot saying "before you can speak to an advisor, all you need to do is clear the outstanding amount". If this "outstanding amount" is the issue you are calling about, good luck. Because you can NOT speak to anyone about it. To say it's infuriating is an understatement. Please avoid this disgusting, money obsessed company for the sake of your sanity.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    5 stars
Cambridgeshire Sky  
Discusting service. I can’t actually believe they haven’t been shut down as a provider. The extreme arrogance not to improve their service after years of constant known issues is astounding! Clearly, they just want to take client’s money and not give anything in return. Anyone that pays for their so called service is just blinding giving their money away to the greedy directors who couldn’t care less for their customers while they enjoy their nice expensive lifestyles. I have wasted so much of my money over the years on Sky, but no more. I’m changing providers and refuse to ever use Sky again. I hope everyone who reads this does the same as you all deserve much better!
Leeds Sky  
Poor performance . Seems very slow at times. Did a speed test several times, and on average, download speed averages just under 7mbps
Leicester Sky  
Sky is the worst internet provider i ever had. The internet drops all the time, the speed is horrendous. Can't wait to be over with them soon.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Sky  
I think the speed needs to be upgraded
Leicester Sky  
Sky has gone down the pan. Rejoined after 18 months and found the reliability is horrendous! I have a year left on the contract and will never go back to sky. You just get fobbed off by customer services. I thought virgin was bad but they're far better than sky when dealing with broadband!

Broadband continually drops out!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Portsmouth Sky  
My sky installation so far
Is taking 36 days. They are a joke. Open reach are saying they are waiting for sky engineer and vice versa. They are a joke. I have had no phone or broadband for nearly a month and a half. Stay away from these pirates. They are lazy and the customer service answering process drives you mad you want to hang up which is what they probably want. For your own sanity stay away from sky
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sandwell Sky  
Beware of sky. The first 6 months of my 18 month contract they kept getting my bill wrong. Always overcharging never under charged. I phoned to cancel last month as my contract was finishing. They never disconnected services and I now have to pay an extra month which is when it was due to increase. If they don't disconnect next month they can sue me.each time I talk to sky agent I get different answer. Incident ly when they first installed they put my landline and broadband in the wrong address so had to wait another month with no telephone and broadband which they charged for. Please people avoid this company like the plague
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Southend on sea Sky  
RUBBISH. Chats never available, useless customer service. If you have a problem, they just tell you to contact someone else, or to contact them another time. I should have had my broadband installed 11 days ago but I'm still without wifi at least for ten days. 0/10 would not recommend.
Aberdeen Sky  
BEWARE OF THIS COMPANY - in the middle of July I agreed to switch to Sky from BT as they were proposing a minimum broadband speed of 55 Mbps which was more than I was getting at BT (50Mbps-ish). I agreed to do so and agreed to sign for 18 months for a whole package that included TV, calls and Broadband.
I was told the activation day was 23 July - a date when I was already on my holiday. I called them and I was told I shouldn't worry, as the engineer will switch everything on his own so I won't even need to be in. I also told them I will only be back at the end of August. They told me OK, I should just allow some fluctuation of the speed in the first 10 days after I start using the internet.
When we came back and started using the broadband we noticed the speed is always between 44 and 49 Mbps, which is lower than the one we had at BT and much lower than the guaranteed 55 Mbps. I waited more than 2 weeks, but it did not get any better, so I decided to reach out to Sky. Almost a week passed and their Live chat was always busy, no matter when I tried to contact them. So I decided to contact them via FB message today... it is now 5 hours later, and the best their advisor was able to tell me on the chat is to take a picture of my telephone socket where my Sky Hub is connected to...
So I also called them via phone - that suddenly disconnected after 5 minutes when I explained my problem.
But I am feisty and now raging, so called them again. The advisor on the phone was very helpful.... but after 2 hours on the phone I was told that despite the fact that I am using online billing and I got all the notifications about the switch online, they sent me a paper letter via post stating the minimum speed they can guarantee is 40 Mbps (!) despite the 55 Mbps I can still see on my account and I only had 14 days after the date of my activation to raise a complaint...
So currently I am stuck with a terrible Sky Broadband and TV I am not even watching for 16+ more months, as unfortunately I am not able to do anything as - according to Sky - they have done EVERYTHING LEGALLY to provide the service to me and to INFORM me that they are not able to guarantee the minimum of 55 Mbps.
At the end of the phone call I was told they MIGHT be able to waive the minimum term on the BROADBAND - which I would be glad to accept, but as I told earlier, I bought a package consisting of 3 products...
So despite the fact I wanted to cancel Sky TV back in July I agreed to a minimum term for a package that was supposed to deliver a minimum broadband speed of 55 Mbps (average of 63 Mbps - according to their website) that I am not getting, but they are at least waiving the minimum term for one of the products, so I still have 16+ months to pay for the TV package that I am not watching.

All in all, only sign up with Sky and accept a minimum term if:
-you are able to actually test their services in the first 14 days of their service, otherwise you are stuck with a terrible service
-you are ready to read every word of their letters sent via post twice to make sure you are not getting much less for your money than you are supposed to
-you are happy with a guaranteed minimum of 40 Mbps instead of a (supposedly) guaranteed minimum of 55 Mbps (average of 63 Mbps - in your dreams!)
-you are happy to pay for a service you are NOT getting
-you are happy to pay for a whole package for the minimum term, regardless of the quality of their service
-you are happy to spend a whole day trying to reach them and find a solution for your problem
-you are happy to get a half-solution for your problem, which is supposedly the best they could offer as a compensation for their own lies.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Sky  
Tried to join today after having trouble joining plusnet! I checked out a deal online and called them as i would rather speak to a real person and obviously dont have broadband at my address (hence getting set up with sky broadband). I got to the end of the call and was told to get the full package i want i would have to do my order online, i was given no other choice. I went online and placed my order, they said they were going to charge my card £25, turns out they actually charged £45 pounds and assumed we needed a new phone line fitted at this address costing £20 to send an engineer out to do it. Called Sky and told them what had happened, they refused to refund the £20 although we did not need the service, and suggested we cancel our order with sky to get a full refund and then start again. I took their advice and cancelled. Later on that evening i tried to join a different broadband provider, only to be told that i would not be able to join any other provider because i have a pending cancellation and sky have hold of my line for another week! Appalling customer service and theives. Easy for these companies to take your money near impossible to get it back. STAY AWAY FROM SKY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worcester Sky  
Sky broadband the worst I have ever experienced , considering we pay for sky fibre MAX! On a daily basis we have internet issues, i would call to complain and they weren’t very helpful of the matter, told me I would need to call and log complaints every time the issue happened - who has time to call sky everyday? Not me! As I was in a contract I had to live with the issues for 12 months, technical telephone support couldn’t help, told me I’d be charged for an engineer to visit?! So in the end I would use the 4G on my mobile as it was quicker!! I live in an average size house but the WiFi doesn’t reach the back bedroom so tried to sell me a WiFi booster!! Everyone I know who has or had sky have or had issues. I would NOT recommend at all!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Flintshire, North Wales Sky  
Had Sky Broadband for 11 months so far completely dissatisfied breaks down at least once a day signal weak I've now got extra data on my phone because I can't rely on the broadband today working
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Basildon Sky  
Had Sky Broadband for 11 months so far completely dissatisfied breaks down at least once a day signal weak I've now got extra data on my phone because I can't rely on the broadband today working
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Basildon Sky  
For a couple of days now I have been trying to push them for a refund of a balance in credit after cancelling their services. There are only 2 contact options available: fb messenger and a phone number. WAITING TIME ON FB : 70 minutes!!!!!!!!! When trying to call them, I am constantly getting a message about the staff being in training and the waiting time over 30 min!!! THEIR CUSTOMER SERVICE DOES NOT EXSIST!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent Sky  
I could almost be forgiving in this review if I was willing to stoop as low as this company has.
Customer service comes in handy when you want some unfathomable under-trained scab of a human being patronising you asking things like “is it definitely turned on?”. No sir, I completely had no idea about that one, thanks bob. Now these are supposed to be the people you go to for help, but when they sense stress in your voice that was brought on by the problem you need them to fix, they get defensive and hang up or they will argue with you. Now I don’t know if that’s just how they treat all their young customers but you really can sense these guys hit rock bottom and fell right through the ****.
The guys they employ to install the router are just as bad, the first guy came and shoved it in my hall with the wires running across the whole hallway as the only other plug in the hall was at the opposite end. The second guy who came out to fix it drilled a hole in the wall in my spare room instead of installing it in my living room where it could possibly have a better chance of working at all.
They occasionally drop huge bills on you for whatever reason they decide, and they take money out of your bank account at random dates (this can really **** some people over)
Anyone I have ever met that works for this **** stain of a company has been mentally unable to communicate in any empathetic or even competent way or is in their mid 30’s still living with their parents.
The broadband being 11mbps in comparison to virgin going up into the 300’s really shows that they’ll sell anything regardless of the quality that is out their that they should be trying to compete with.
Long story short, these guys and anyone associated with these guys are moralless, empty people that just want your money. They don’t give a **** about what there selling, I’d be stunned if they even ******* know.
In summary, don’t go near sky, they’re a total joke and should have ran out of business years ago
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk Sky  
Very difficult to get through to CS using their "live chat" facility. Phone team unable to offer any real deals. Lure in with great deals then more than double after deal ends. Broadband with sky feels congested during the evening.

The difference in deals for new customers and old is really terrible. If you have a choice of signing up with a provider that doesn't more than double the prices after their deal ends and has good customer service track records - go for that!!
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Newcastle Upon Tyne Sky  
Supposed to have fibre broadband. Granted its not anywhere near as fast as virgin or BT but I wouldn't care if the internet didn't keep cutting out!!
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Edgware Sky  
Sky Broadband Is Absolute Rubbish, Internet Keeps Disconnecting saying to open browser when open comes up with trouble shooting and that's aload of rubbish also as it don't fix nothing, if it only happans once in a blue moon I wouldn't care, buts it happans all the time!! Would like this resolved or I will be moving to someone else for Broadband and TV!! And make sure none of my friends and family ever sign up to sky and if they're with sky I will be advising them to leave and go else where, many thanks Steve.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pembrokeshire Sky  
It took me 20 hours of chat on Sky's IM messenger app for them to mistakenly block my account and then cut me off.

For such a large company, their customer service is terrible.

DO NOT RECOMMEND
London Sky  
Constant cuts with the broadband late in the evening early hours,good customer service
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Oldham Sky  
Switched to sky for mobile and broadband, mobile took 3 days to switch /port my number and had cheak to charge me for late payment when each service debits on different days, then when engineer came to install broadband he assaulted me and I never been more disgusted with any provider and not even an apology, up to you but I can safely say they treat customers disgusting and charge you extra for that service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Rochester Sky  
Sorry to say your service is very poor so as soon as possible we will be moving to another provider. We couldn't even get in touch on the telephone. Surely you should be providing a professional service considering you charge more than BT
Abergavenny Sky  
Just had faster fibre installed for £25 a month for 18 months and up to now everything went smoothly from ordering to job done. Can't fault speed as I am getting 39 mps at all times so at the moment I can say that I am happy with Sky
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
LythamStAnnes Sky  
Writing this review as I have had just about enough of sky. I was told we would have superfast when I signed up but I am currently looking at my spotify which says 'can't search while offline' but I'm not offline!! I am literally right by the hub. Rubbish for just about everything except on rare occasions and if you're a gamer don't even think about it. You won't be able to stream, you'll have serious lag and a download time of around 8 hours for new games. Thanks sky!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Llanddaniel Sky  
I’m writing this review to tell you to stay well away from sky WiFi. The shear amount of people writing only negative comments may look absurd but as a sky user myself the negative comments couldn’t be more bang on. I’ve used sky for around 3 years now, I had no problems with it for the first few months and then all of a sudden the promised connection utterly vanished. I have tried contacting customer service about this but all they do is flip it onto you asking wether you have checked your end of it because there’s is ‘prestine’. Overall sky broadband is one of the worst networks for anything you use it for. I do not usually write reviews but I felt as if it was a duty of me to help no one else get scammed as much as I did
Cheshire Sky  
Just switched to faster speed after a year of 3mps and been told it was the fastest I can get and now they tell me I can have 48mps so I got it changed over and they done it without changing anything.why couldn't they provide me with the right speed in my first contract. Now they are providing me with less than half the speed they said they could privide. Not having another year of lies
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
West brom Sky  
Considering that Sky has an 11MBPS average speed in our area, we are extremely disappointed to only be getting 3.5MBPS especially in this age of technology, for a package that is "up to 24MBPS" it is suprising to see such inferior connectivity in the city. We are currently seeking alternative companies + speeds.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Cardiff East Sky  
Have been with sky for well over 10 years and the speed to be fair hasn't been too bad. That said, the reliability of the connection is terrible. Iv'e only really experienced how bad it is over the last few months. Connection always dropping and customer services asking what antivirus software I use.. Really!!! Sky should be ashamed of how they try to make out its the user end when we all know full well its their end. Sky used to be a really reliable service but like everything nowadays.. greed greed greed. AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Wirral Sky  
Just upgraded to sky broadband to replace over expensive EE. Wish I’d stayed with EE. Setup is tricky and customer support although patient and helpful could not fix the unusual behaviours of my Win10 machine. iPad works better but signal constantly drops. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
North Yorkshire Sky  
No issue with initial communication and setup. However, the signal drops out constantly . I have checked hub/followed guidance etc. But I guess I’m learning you get what you pay for. I wish I’d never left BT. It was pricey but ultra reliable and never lost signal in 6 years. I can’t even get the app to work. Can’t wait for my contract to be over and move providers. So disappointing- no number to ring them on any paperwork or emails.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
North Devon Sky  
I have been with Sky fibre since December
2017 speed should be 38 only get 17 to 27
and drops in and out.Upload speed .6
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Sky  
No wonder sky have such bad reviews for customer support. Just rang as have no internet connection and we are house sitting for a friend. I could barely hear the guy over the phone and kept asking him to repeat and he just cut me off.
Long Eatom Sky  
Just ahhahahahhaha 8 times its stopped playing a song on u tube and sky you no when we are not using you turn off as i carnt sleep and every night from 2am to 6am its offf your bad an im switching enoughs enough you mays well where white and black stripped jumpers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warrington Sky  
Very poor. Only ordinary broadband available in my area. Started with around 3mb and now down to 1mb when actually working.

Recently fibre has been made available in my area, call me cynical but has my service purposefully been slowed?

Sky's online broadband checker isn't working for me. Their response once I got through was to suggest I upgrade... At an upfront one off payment of £50 and the obvious increase in service charge.

I've moved to BT. Sky will not be getting our custom again.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Huddersfield Sky  
Have been trying actually speak to someone about my Increasing Sky Bill. Being the only user at the address. I was told that "amazing discounts" have been offered. Never saw any, this was in July 1917 apparently. My friend also Sky also never saw these.
  • Satisfaction
    1 star
  • Speed
    1 star
Northern Ireland Sky  
Worst WiFi I’ve ever experienced it only works when sitting in the room it’s in and it’s still slow and the advert saying it can be reached all over the house is rubbish! Don’t recommend!
Sky  
What a load of rubbish sky broadband is and that my sky app is a load of turd as well the Amount of messages I leave to no one getting back to me is a joke had enough of sky will be leaving ,any other company can't be as bad as this surley ,time for a change
Wirral Sky  
I never experienced the 10mbps speed or even near it dl speeds that is part of the contract, apparently the speed in our area average is atleast 400-600kbps (do the maths).. first month was dreadful as we got our connection cut off for 1 week.. there after connection was pretty much unstable.. the 1 star is for the customer service.. not the actual boradband service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LONDON Sky  
Ive been with sky for years and not really had many issues with them till the area had a nasty thunderstorm. We lost our phone and internet. I phoned them and they on Saturday morning and they said it would be repaied on the Monday, it wasnt. I sat on my mobile for over an hour Monday evrning waiting for the next supervisor and they cut me off before I said a word. So another hour plus waiting in the que and finally I got someone. They said my repair is a complex one, I didnt beleive them. they said I could take I was all ready in the process if leaving sky so I guess because Im leaving Sky they dont care. Th up yo a week to do the repair. Tanks Sky Ive given you many years of loyal service and because Im moving to EE because they are £25 cheaper you cant be bothered to reconect my phone and broardband. Thats poor loyalty for you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    2 stars
Spilsby Sky  
Avoid at all costs. Slow internet, always cuts out, not reliable. Its taken me 3 days on facebook chat and still waiting for them to resolve my situation. You are constantly being transferred over to different departments on chat. Expect next day replies, then you have to start all over again. Disgusting service, skys slogan is believe in better, thats right Ill take my money elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
They wouldn’t get WiFi this bad in 3rd world countries. Honestly don’t know where to start. Upgraded to sky fibre and since then it basically hasn’t worked. You call sky to help and they just run the same tests that say on their end it says it’s ‘stable’. Well if stable means your WiFi regularly switching off throughout the day and it being near impossible to play online without lagging, then boy it’s very stable. I honestly wouldn’t recommend this to anyone. The WiFi in a bar in Thailand had better connection, at least I could receive WhatsApp messages there. Never actually left a review in my life before this one cause I normally just think there’s a few people that have too much time on their hands, but seriously this broadband is so bad I’ve actually decided to write a review. Please do yourself a favour and stay as far away from this horrendous broadband as possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Very DISAPPOINTED with SKY, rip off, all they want is to take your money. Apparently the contracted ended 9 months ago no one got in touch n they have been taking £70 a month from my mum when the initial contract was £30. I spoke to the customer service guy he had no answers for my question apart from you are not getting no refund. Pure Robbery, slow broadband on top of that. ADVISE your friends and family to stay away from them, it's not worth the hassle.
Fuming
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Sky  
For a few years Sky is going down worst is broadband getting connection to connect to the internet after hour disconnected it's a day or two get a connection .Have to reset if that doesn't get you connected try wireless button front of Hub might work randomly so I had a connection through Vaio manager one evening for hour or two felt pleased done what I connected to do having paying for unlimited broadband might as well go limited disconnect computer .I was with Sky talk supported the person had to go off show my match for security reasons waited online within half an hour waiting I fell asleep .When I had awaken 8.50 message was left me contact Sky in the morning I look to see the time message was written 8.45 .Next day I will persevere see if I can make a connection might even buy ethernet cable used the cable that was inside box when I received Hub .I would had like to go wireless never always possible last year now vertically impossible .Reset all connections having left every tool disconnected hour or more ,double checked the Sky book of setting instructions pretty much very easy re -connecting telephone ,the hub with leads in hub package and separately connecting to new filter .My phone ,tablets work fine I I'm thinking Windows 7 Premium it's so old not able make certain connection to connect .I have made it on the net about 3days on off fed up days not able acheive set up .Strange after exiting for the night ,next day I was quite exited cos I found myself working on the internet I made it wasn't be .Wonder if I stayed put on the internet 24hrs would've stayed connected .Really stressed out .I couldn't get support from computer companies as no internet connection hadn't ever thought this I know now .Looking forward for your earliest reply .With kind regards
  • Satisfaction
    3 stars
Dorset Sky  
installation was meant to be 19062017 in actual fact was 26072018,in this time two children studying for a'levels and mock exams clocked up £112 worth of additional data on phones for revision.SKY as gesture of so called goodwill refunded twenty ponds activation fee.Uunder no circumstances do sky or bt open reach take any responsibility for additional charges incurred by my family due to their inability to supply services when agreed bear in mind that you no longer have services from previous internet service provider.DO NOT USE SKY THEY WILL TEST YOU TO THE LIMIT AND SIMPLY HIDE BEHIND CONTRACTS THEY ARE NOT WORTHY OF YOUR BUSINESS .The biggest thing to bear in mind is this just because they are a big company doesn't make them the best as this case highlights they have become too big to care .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
essex Sky  
Shocking WiFi you can only connect 1 Device with no lag at all not worth buying please don’t waste your money!!!
And it’s the slowest WiFi I have ever had and want to sort it out! Please up level it sky!
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    1 star
Wales Sky  
I’ve never hated a WiFi so much in the entirety of my life, in fact I’m using my mobile data to write this. Countless hours of complete and utter **** WiFi is driving me crazy, paying for sky fibre too which is meant to be the substitute for the original **** of a broadband system. Definitely cancelling soon and using another broadband, most stressful time due to this appalling WiFi
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oxford Sky  
Will never use sky again. Overpriced con you into your contact adding 18 months everytime you get a cinema oor sports. They up your bill and you cant do anything. The eifi is shocking. And to apeak to someone is like getting blood feom a stone
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wigan Sky  
after 18 years of loyalty i've finally had enough you can stick your broadband up your arse
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
woodford Sky  
Very pathetic service provided for home move. They do not understand what the problem is and constantly send an engineer who says that it’s not his job to do. Customer service people also do not have any clue. One and half month completed from the time home move service has been initiated, still problem is not resolved..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Croydon Sky  
AVOID!!!!!!!! Extended my contract without asking to higher amount when there was a fault with their equipment, triedto charge me for new equipment even though it was a fault with their equipment, do not investigate complaints, intermittent internet connection, first time I’ve ever had iplayer repeat certain sections of a programme due to poor broadband, so much buffering. Don’t go there, anywhere else is better.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Sky  
Awful, avoid! The connection drops several times a day and they cannot fix it (they didn't even want to investigate it properly). The price does not justify the service although I was told by their representative that I had been 'privileged' to pay 'as little' as almost £20 p/m (!) When I heard that I didn't know whether I should laugh or cry... Seriously Sky have some faith in the IQ of your customers. You are not alone on the market. Do some research and compare your prices as well as the reviews you are getting. I've made my decision. Switch to another provider has just been done.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Kent Sky  
Terrible. Was with BT and switched to sky because of price. Worst mistake ever. We hardly get a wireless connection. Sky fibre can't connect to mobiles. Try to contact them, wasted 3 hours and got nowhere
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Sky  
DO NOT PURCHASE SKY BROADBAND !!
I was a sky customer for 18months I lost count of the amount of calls I made to their customer fault line !
I would spend on avarge 1 hr each time talking to them and despite dealing with some very polite agents I never had a working full servis from sky .
I would ring on a weekly basis I had hubs 'sockets ' leads 'changed on more than one occasion but still constant problems '
I live in a one bedroom flat and never had a signal strong enough even to connect my phone to 10 feet away
Never offered any form of compensation just more bull !!!
I only wish I had read the reviews before
You would think sky would offer a better servis rather than misleading their customers with constant lies about how all their other customers are happy
Total rubbish looking at the reviews
AVOID AVOID AVOID !!!!
Ealing Sky  
Awful. Just awful. Regularly experiencing speeds of 0.03mbps. They send engineers out and they say there's no problem with my lines. I've had all phone lines replaced in my property as a result of Sky's incompetency.
The only positive thing I would say is that they offered me this crappy service for the low price £18 a month.
I have never had the 17mpbs advertised - not once. Highest speed I've had was around 7mpbs, significantly lower than advertised.
My advice? Avoid at all costs if you actually want to use your internet.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
Awfull experience
I sign a contract because I was recommended by a friend, however my experience has been absolutely awful . I booked the engineer to installed the broadband and they never show up, on the same date they send me the new bill even though the service was not installed and not communication at all from sky. I call them a week after to find out that the appointment has been reschedule for a day I won't be at home. The customer service that I received was very poor none of the advisor could explain what happened and the funny thing they want mw to make appointment but there is not 100% guarantee the engineer will come for the appointment to install your service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
When I had a sky broadband contract I was getting a download speed of approx 13mbps and an upload speed of .75...then when my contract was up it dropped to 2/5mbps and upload of .2/.35 ???? strange that! I have noticed in previous years exactly the same would happen. I contacted Sky who said there was a problem on the line and they would send an OpenReach engineer out, I stated clearly that I would not be put automatically into a new contract if they sent someone out. The engineer arrived two days later and proceeded to check the router, phone system and line....guess what? nothing wrong at all, when I told him of my suspicions about Sky dropping the broadband speed to get me into another contract he didn't confirm it but said "you need to be having a word with Sky again"... so all infall the ******** are dropping peoples download speed to get them into another contract!!! I live about half a mile from the exchange so they cannot use that excuse; I am now swapping provider who tested my line and said I would get 76mbps and 28mbps upload...guaranteed 65mbps and 20mbps upload respectively !! I would have given sky 0 in all areas but one star was the minimum, I will never ever use Sky again..too big to fall Eh?.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bingley West Yorkshire Sky  
Where to start my connection constantly drops out everyday im sat bassicaly on top of the sky router and still cant get connected ive had a new line new box and still drops out ive rang customer service god nos how many times but all they do is a line test but no real help if i could give a zero i would and they still want the full amount of money for it so im leaving and i wouldnt recommend sky to anyone absolutely disgusting service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newport Sky  
internet is unreliable, very slow. 0/10
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Sky  
I was with sky I cannot write what I think of there
WiFi I could sit four yards away and still get nothing the WiFi box is totally rubbish now gone back to talk talk and
Back to we’re I was before I left them I can now
Sit in the shed top of the garden and get wifi
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wrexham Sky  
I have no satellite signal for about a month and have spoken to customer services on a number of occasions. They are the most unhelpful people ever. They won’t send an engineer. And they say I should sort it out myself with my managing agents. I am so so frustrated with them. I want to cancel my subscription. They are a total waste of time. Taking your money but I get nothing for it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
London Sky  
The WiFi is horrible it's basically like you don't have WiFi at all at times do NOT get sky it sucks and you get slow WiFi like 1-2 bars it's horrible and a scam. One of the worst WiFi ever you could get better WiFi signal at McDonald's using the McDonald's WiFi.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Why Sky  
Just upgraded to fibre max, and the speed is no where near the estimated. A little bit off, fair enough, but not even close (about half the speed). Tried using the text support - quite ironic that the initial response is along the lines of 'so you can get on with your day', what they dont tell you is everytime you get passed to someone else, you have to start from scratch....if it goes into another day, you have to start from scratch.....even worse when they say they'll get back to you and dont...when you raise that they didn't get back, they say there system can see a message was sent....a message asking you to rate satisfaction is not the same as an actual response. During one of the conversations, when they found that an Xbox was connected to broadband, the adviser mentioned that downloads speeds are often restricted by Microsoft....I wasn't commenting on speed on there, so really dont see the relevance here. I'm looking to move as I'm in cooling off period soon, and would not recommend
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
Shrewsbury Sky  
They have delayed installation 8 times so far. Their customer service is atrocious and I have been told I'm lucky to get Broadband at all (after I got irritated that they delayed installation by a further 4 months). I have switched from them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rochester Sky  
Well where do you start a very poor service, which is difficult to speak to someone who really knows what they are doing constantly getting fobbed off with lame excuses, and of course SKY constantly inflating the internet speed< hey sky we are not stupid we can see what your doing the trouble is this country is so weak know one has the balls to take action, lots of useless MPS sitting around doing nothing positive.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk Sky  
I join Sky July 2017 and scheme was £60 or £75 voucher you will get after few days then I called sky customer service and I explain about the deal I signup and said you will received within 28 days by post I wait and nothing get it then I called then again same explanation and I did call customer service to cancel my subscription and to know more about voucher which is I haven’t had they said you signup with third party so you have to deal with them.. such nice lie to increase more customer !!!!!! RIP
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Barvaliya Sky  
UNBELIEVABLY POOR

Sky broadband is so extremely bad, that I couldn't even load the SKY webpage to run the Sky broadband speed test. Do I need to say anymore?

So, I tried to visit the Virgin Media website, as I want to change provider, but it won't load that either.

DON'T BUY SKY BROADBAND.

To be fair, the Sky TV package is very good. But, broadband is worse than dial up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worcestershire Sky  
I can’t believe how rubbish the broadband service is from sky slow unreliable and the worst customer service In the universe
I have just changed to zen. The speed is fantastic no boosters needed. I needed 5 with sky just get it limping around the house the service from zen puts sky to shame you can spend days trying just make some type of contact and they really don’t know what they are doing or saying thank god I got shot of sky my broadband is now truly super fast please do yourself a big favour do not buy sky broadband !!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Sky  
I just do not go along with the reviews about sky customer service i have found each agent very po,ite and have helped me all they can i think some of you sending reviews want to get a life
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
STANMORE Sky  
Absolutely atrocious. Speeds are around 8X slower than other companies with connection being terrible. I would recommend any other company and definatly avoid Sky
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Leamington Spa Sky  
I would give 0 Stars if it would be possible. The internet is dropping constantly and their Customer Service Team sucks, I would NOT recommend using them!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Do not bothere going through the pain of trying to get this wifi to work as it just won't happen. Sky is so overrated. The connection if horrible, 95% of the time it doesn't give you any connection, my wifi bar is ALWAYS on just 1 bar. No matter whether your stood right next to the sky box or in the next room, it never works. It took me about 30 minutes just to get the wifi to work to get to write this review, it took me literally 16 minutes just to send 1 message. Not to mention how the connection always disconnects by its self, and then I have to go through typing the passwords all again. I do NOT recommend
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
None of your business Sky  
Absolutely shocking customer service. Am moving home and called through on Sunday, 3rd June about my Sky broadband and what would happen about moving to a new property who were about to install Sky. Was told that if the new property was going onto Sky, that my contract could be cancelled with no early termination charges even though I was still in contract. Confirmed twice with the customer services operator Paul and he stated that was correct. Well that was an utter lie apparently, as when I called today to cancel my Sky contract as the new property is now with Sky, was told I was liable for £58 cancellation fee. If I had known, we wouldn't have got Sky installed last week (had already arranged the engineer). Utterly shocking that customers are told one thing and when they take it at face value are hit with a significant charge later. Won't be recommending Sky to anyone! Such bad customer advice!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Liverpool Sky  
Wow. I can not comment on sky's broadband speed as I'm yet to experience that joy but I will say save yourself the headache save yourself the time most providers are run through the same bloody line so just go with one that provides actual customer, just call the provider you want on a number you find on the internet not the one they give to sale you the product and see if it is possibly to be put through to a human. Let me save you time with sky it is not oh unless you want to message them through Facebook messenger and than repeat yourself a 1000 times and be sent emojis like your talking to your girlfriends and not a business. You've been warned.
  • Satisfaction
    1 star
  • Customer Service
    1 star
London Sky  
Worst i ternet ever, extremely slow download very poor connection to servers. When gaming the ping is through the roof. DO NOT EVER BUY THIS INTERNET EVER COMPLETE WASTE OF MONEY AND TIME
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Morpeth Sky  
Pure waste of time i have been with sky now over 11 years, got the new sky hub broadband and never had anything but issues, today i rang them to be told the advisor would call me back in 10/15 mins..!! hour later i ring them there closed.
I pay easy £120 every month and ends up costing me more when everyone in the house runs out of data because the service i pay sky for does not work..!!! It’s a pure joke, i then get a text to say new router that i ordered is on its way? i didn’t order anything i’m waiting on a call back..!!! Fair to say i’ll be leaving sky tomorrow.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
middlesbrough Sky  
Worst company ever. Extortionate prices. Poor connection and zero customer service. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shoreham-by-Sea Sky  
Let's begin by moaning about the overall broadband connection. let me start by saying that it I said a miracle that I am able to access this website online. Wizardry I tell you. We have calculated that the broadband speed is running at around 0.75 thingys which compared to the 30-40 thingys that are neighbours and close friends are getting, it doesn't sound all that marvellous. We have been having problems with our WiFi connection since May 2017. Since then it has been off and on constantly. We contact the useless people who live in the Sky call centre and ask them for help. It seems that all they are capable of doing is sending round an engineer who arrives around one week later. I genuinely believe that every single Sky engineer has visited our house. It gets worse.
I can tell you exactly what the engineers do:
First they identify the router box and wiggle a few cables around. Then they try turning it off and then turning it back on. Then they declare that they have done everything within their capability and call for a BT Openreach engineer who tracks it back down the cable to the big green box at the end of the road. He then declares that it isn't his job and that the Sky engineers should be able to fix it as it isn't within the household. Then a Sky engineer comes round and it all happens again.
Our grief doesn't end there. The people who are on the other end of the phone are frankly rude and disrespectful. All they do is ensure that they are not at fault. As a matter of fact, one of the people told us that we had to go out to a pub to use the Sky Hub that they put there. WHAT?! We pay nearly £80 a month for Sky services and get nothing in return. To quote my nan, Sky can shove their services up their jumper.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worksop, Nottinghamshire Sky  
I.be never known a broadband so slow its frustrating
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wavertree Sky  
After 2 years with Sky I moved to another provider. The internet was not any better than the cheaper providers'. Connection usually dropped at 8pm and took 5-10min to recover, speed was very slow, streaming series (Netflix, Amazon, BBC) was never good quality, often stopping for loading.
Moved to another provider, all confirmed and set 2 weeks before last payment. It didn't stop Sky to prepare the bill for next month and they even took the money from my account 2 weeks after I left them. I called them straight away, they promised a refund but said that it could not be processed until the 12th May (another 2 weeks later). Of course the refund never went through so I waited for the day when they normally take the monthly payment. That day also passed and today they sent an email saying that they owe me almost £40 which will be transferred to my account in the next 10 days. Overall they took my money and failed to give it back for two months. Disgusting, they never even apologized.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
West Midlands Sky  
The Worse Worse ever expirin we had with this company in every way.. think million times before joining sky .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kensington high street , London Sky  
Customer service is not bad ,quite reliable barely drops but the standard broadband speeds are horrendous advertised as 17 mb per second i get maximum 4 and have been with them for 3 years is cheap only reason am staying but will not be renewing next year
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    3 stars
Oldham Sky  
By far the worst broadband i have ever had. Drops out once every 5mins cant handle more than 1 device, have to be in the same room as the router, support consists of none technical people, clueless about broadband telling you to restart your router. Best thing about sky is theres a 30 day cancelation period which i took full advantage of. Stay well clear of sky broadband!
Northern Ireland Sky  
Broadband is an absolute joke. We have been having issues with it for 4 months now. They have sent out engineers 3 times but still can't figure out what the problem is. We have replaced the hub with the new one thinking the old one had a problem. Every time we are having to phone them to reset it over there and it works for few days and it's completely off again. Worst broadband ever!!!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Northolt Sky  
Not tried any other but surely can't be any worse than this highest speed 12mbp paying for upto 38
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
Horrendous company! My tv, broadband and phone line deal ended and the price doubled. I called to discuss a new deal and there wasn’t much they could offer. So I terminated the contract. I was then sent a letter with a great deal. I agreed to the deal online and then I got an email through after with an increased price! I challenged it, and after loads of calls and been passed around I was told they wouldn’t honour the deal! I should be happy as the increased price was still a great deal?! I’ve never dealt with such incompetent and morally bankrupt people!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Solihull Sky  
The worst internet and service I ever experienced. When we moved in we applied for internet and tv. Noone came to set up tv and after 3 months when tv already was canceled even not tried, they suddenly say that we owe them for tv. Now internet is not working few days even if it's paid. We tried to reconnect and reach for their help. But their chat is unbelievable. They disappear in the middle of the conversation. Better to chose something else, because even when internet was working, it was unstable, very slow. We are only two users. Very disappointing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool Sky  
My internet was dropping a couple of times a day. The tech support guys tried to help, but eventually said there was nothing they could do and that a couple of dropouts a day was normal and caused by "active line management". Luckily I'm out of contract so I'm moving to another provider, and am actually going to save money.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Ayr, Scotland Sky  
Disability discrimination rife at Sky!! I am fighting for my life, on chemo like treatment & have been lied to, ripped off & let down so badly by Sky. The prepaid MasterCard £50 is a con, twice I never got sent it & then told it was too late, as deadline ended! I applied in time.
24 hour call back for a Customer Service manager = NO CUSTOMER SERVICE! I say that as a professional who hired & fired.
Sky have cost me a fortune. They lied from the start & said my line had been connected & there was a fault with my phone socket (I had to pay someone to change the phone socket). There still was no connection for 6 wks! Then they sent an engineer out & it had NEVER been connected!
From start to finish the worst experience ever & very unprofessional. The CEO needs removing, as he obviously does not care, after reading these reviews.

Come on Sky, sort your Customer Service out!! Please!
I’m debating whether to just pay £150 to get out the contract. As the stress affects my ill health.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
BB drops out everyday, what a mistake moving from BT, I cannot wait for contract to end.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Leeds Sky  
Absolute joke is the only way to describe it, DO NOT under any circumstances USE SKY AS A BROADBAND SERVER. I'm a university student who needs wifi connection for research and assignments, the Sky broadband is so unreliable its pathetic. My laptop continually disconnects from the wifi during internet use and despite the fact that Sky have visited the house countless times to try and resolve this ongoing issue (which gives us the usage we expect for around a week after the broadband has been 'fixed') then the problem continues to occur on a regular basis. we are switching from Sky and would advise anyone else to do the same!
UK Sky  
I have been cancel my contract with sky so the signal is rubbish in my house. After 12 month without using this company finally i can cancel my contract I did follow all the requiement with more than 15 days before my next bill and for me surprisa not just the make a new bill if not now I hace paid doble so I don´t understand nothing and I got the email with the cancelation of my contract and they don´t give my money back and I am so angry
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Battersea Park (london) Sky  
When it works its ok but dont think for one moment they will put them selfs out when it dont work, been with them for nearly 2 years now but will be leaving them, had to engerners out over it just going off, keep getting the same old **** told to me snd they think you can just keep having time off work for them to come round and do nothing, dont have sky for your internet if you want internet, thay will just charge you for something that dont work and they cant get to work.
  • Speed
    5 stars
  • Reliability
    2 stars
Sawbridgeworth Sky  
Promised speeds have never v-been achieved averaging less than than 6 Mpbs against promise of 17.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Kensington Sky  
Took them over three weeks to activate the line - they were 1 week late, without any explanation. Did not let us know why it was taking so long or when it would be activated - even calling did not change a thing. Would definitely avoid and try an other provider next time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Such a waste. Terrible. Switched from normal sky broadband to max fibre six months ago and never had a day of good internet since then. Discussed the problem with sky several times and each time all they did was to say their tests show no problems. I have pictures of the router admin page that shows the broadband is disconnected but they come up with useless solutions like move the router away from this or that. Useless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
I am afraid that the broadband quoted minimum speed of 2mbs is not achievable at my location and I regularly only get less than 1mbs.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
medway kent Sky  
After 3 years a couple of weeks ago I decided to cancel my account. Broadband speed had been always a problem and prices for TV packages are normally expensive if you want to get a few worthwhile channels. But the worst thing ever is the costumer service; while being a costumer they treat you as everything is fine, there’s a solution for every need. Today I called them and the lady shouted at me and interrupted me few times. Her answers completely changed. A couple of timed she said things like you have to...
Even worst is their treatment to the environment; I said I want to send back the equipment and they said it is mine and so it’s my problem now...do they never heard the expression from cradle to grave? At the end of the day,I’m still don’t know what to do...A really shame!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
UK Sky  
The broadband speed is very bad, I can't watch anything all day long.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bromley Sky  
The worse broadband I have ever experienced. My neighbours get around 30-50mbps with other competitors whereas we are on .5mbps most of the time and will be lucky to get above 1.
The connection drops for around 1 min every 10-20 mins and I can't even stream videos at low quality. Same thing happens with phone calls after about 30 mins. Customer service is shocking (the woman on the phone bought my wife to tears) and the overworked engineers they send out (late) don't know anything as they are used to setting up sky boxes and dishes... (the engineers told us this themselves) they will also cancel appointments without notice so you take a day off work and wait around for nothing. I have now cancelled and BT have set us up with a guaranteed 50mbps connection with great customer service. I implore you to NEVER CHOOSE SKY FOR PHONE OR BROADBAND I KNOW SO MANY PEOPLE WHO HAVE HAD THE EXACT SAME EXPERIENCE. ALL THEY WANT IS YOUR MONEY. NEVER HAD A WORSE EXPERIENCE WITH A COMPANY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Truro Sky  
I am incredibly disappointed with this service. I could not recommend it less. Firstly, the earliest instalment date was 2 weeks on from when I booked the wifi. This was frustrating but I accepted this and joined the queue. I would recommend a better service as this is very off-putting to customers.

Having waited for two weeks with no wifi, at some extra costs:
- A man to sit in out flat for the day of the 23rd, as someone has to let the engineer in.
- All three of us have had to extend our 3G packages on out phones bills
- And one of us, who should be working from home, has had to pay to work elsewhere.

The engineer arrived on time, thank you. However, he was unable to fix the wifi - he did not complete his job. I was never rung by anyone, no one told me what was happening. They just left the flat. Since then I have had no communication other than three texts delaying the instalment by another 10 days.

There is still no wifi, one flatmate is still paying to work elsewhere, our phone bills are almost double what I should be paying, and we will have to pay for someone to fit in our flat yet again.

I would like someone to be in contact with me as soon as possible. This service is shocking. How are you going to compensate for this?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Everything is terrible. Fibre broadband speed never got above 5Mbps (five) always noise on phone line. Customer service are rude, arrogant and it’s never their fault. When I left them I got letters in for addresses in England (never lived in England) demanding I pay someone else’s bill. Would never ever recommend them to anyone. I would go without if I had the choice of sky tv or nothing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Falkirk Sky  
A bad,time wasting and impoverishing experience. On moving house my account was not cancelled as requested. Instead I was told there was no need to cancel the broadband as I took the rooter with me. I was told the telephone line would be blocked. That left the TV for which I have continued to receive regular bills and demands.I have dealt with these on a monthly basis by speaking to helpful people who apologise and say it will all be sorted out,but then do nothing. I have a second Sky account which I am now cancelling as a result. I warned that I would do this but the helpful people appear not to care. Cancellation procedures with Sky are chaotic.
Infuriating experience to be avoided.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
London Sky  
Genuinely never had worse broadband in my life. Constant cutting out, always dropping below fiber speed, never get signal around the house on WiFi.

If you play games online, don't bother.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
We have been with Sky for less than 12 months and there is not one aspect of the service that has been okay. The installation was terrible, damage to our property and the engineer dumped the Sky box and router in their boxes on the floor and didn't set anything up.

The broadband has been the worst. You struggle to speak to anyone and when you do they tell you there is nothing wrong and basically that you are lying. The signal drops out all of the time and when it is working it's very very slow.

I asked to cancel but we are stuck for 18 months! I said okay but put a flag on the account so that it doesn't auto-renew and they refused.

I would strongly urge anyone to go elsewhere as the service you will receive for the expensive monthly payments will make you wish you had chosen Virgin.

Awful company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Leicester Sky  
Awful. I agreed to an upgrade after trying to cancel. Nothing was as agreed. No Sky Q ultra HD no HD at all. No replacement dish. Cost would have gone up by £20 a month a few weeks into an 18 month contract. Would not honour the agreement pay termination fees with BT. PRINT all account information every time you look as it changes all the time even cutting you off form the account so they can change it. Hours of my life wasted trying to sort things out. Account now show as being charged £10 a month out of contract fees + £3 for Mcfree (never asked for it or used it ) even though TV is no longer in contract and I have no longer got Sky broadband (which was cancelled within the cooling off period). The sky Q box provided got so hot it was very pain full to touch so turned it off as a fire risk. The Sky broadband hub could not even reach a printer 8ft (no other hub has this problem) away in clear line of site and only has 2 ethernet ports. Wireless data transfer is so slow it was like going back to the 90s it would have taken days to download a game I have high speed fibre so not the line. They agreed refunds when no service is available, deduct the amount agreed then add it back on. Promise to call back and never do, useless and rude. The only option left to me at this point is contact a solicitor.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chipping Norton Sky  
Broadband was excellent for years
But as soon as i reveiwed my costs. They kept the same internet deal (full stregnth) for the same price because i got a better offer elsewhere. Now im lucky if i get a signal most days
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Dunfermline Sky  
A complete waste of time! I would highly recommend virgin!
It’s customer service is terrible, it’s speed is alright when they’re actually available, and the reliability is outrageous!
Sky broadband is a complete waste of money and would not recommend! If you do have sky then my heart goes out for you <3
South Lanarkshire Sky  
I have been with Sky for years. Broadband gets worse and worse. Takes hours to download a film. Their answer to upgrade! No attempt to resolve the issue.
Epsom Sky  
I transferred to sky after using virgin for 10 years. What a mistake! The Internet was slow, and didn't work at all on my Amazon Fire. I joined up when there was an offer for £15 a month for phone and Internet. I paid £15 one month and then all sorts of amounts came out of my account. I called the call centre to query, and god knows what they were talking about. Then I moved home (unforeseen), so cancelled my account after just 3 months, gave my 1 months notice in November, and they were still trying to take ,obey from me in Feb! Even though when I called the call centre, they said my last payment would be the end of December. Then I cancelled my DD in early Feb so they would stop charging me, and now I keep getting phone calls from capital resolve to pay them £34.68, which I haven't got a clue what it's for, since they told me my last payment would be in Dec. I understand a fee is charged for exiting your contract, but to be charged in Feb when I gave my notice in November and was told my last payment would be in December is unreal. My £15 a month deal turned into £120 for 3 months, and for 1 month of that, the Internet didn't even work properly. Never again would I choose Sky, and to nobody would I ever recommend sky. I had no problems with virgin in over 10 years! Sky did model over any of the promises they made.
  • Customer Service
    2 stars
London Sky  
When looking for the internet speed divide the speed it gives you by a 100 and thats what youll get. Terrible internet barely above 3mbps.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Uk Sky  
Happy enough eventually. It just depends who you are put through. Casey had shown herself as professional. my price for same package went surprisingly down. and the speed is acceptable.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Northern Ireland Sky  
CAUTION - to all those that share flat/house. The account holder moved out 4 years ago. Phoned then, was told no need to cancel, can be made a full user. So i have come to move out. Had to find and contact the account holder to cancel, as a full user can buy more services but cant cancel the account.

Had paid for the month in advance only to find that the broadband was stopped the day after. Phoned to ask them to keep the money and just let it run till the end of the month. No luck.

No system setup to transfer password/ account holder priviliges without cancelling and waiting 2 weeks to be reconnected. The customer service is disjointed and unconcerned as well as have no interest in keeping a customer that stayed with them for 4 years. Will now try all the other competitor's before going back to sky or it's subsidiaries.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
London Sky  
Broadband has had issues and I am stuck with ADSL. WATCH OUT FOR HIDDEN CHARGES. Sky seem to have a habit of 'giving' you free services that you may or may not need and then introducing charges for them without telling you. If you do sign up with Sky you should CHECK YOUR ONLINE BILL MONTHLY in case they are ripping you off! (I got stung for £4 a month hidden fees that I do not benefit from).
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London Sky  
The worst network I have ever been on constantly down, connection strong enough for a phone and half the time not even that. Consoles are unplayable, PCs are unusable. The absolute worst of the worst, nothing compared to the speeds others get in the area on different network. Avoid like the plague, has caused endless grief and hassle since day one.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent Sky  
Been with Sky for a year on the back of their £18.99 broadband deals. Router arrived promptly, engineer arrived and installed the line as and when it was advised he would. No issues there.

The router's a bit weak, not giving great signal, and it does drop out a few times here and there but on the whole it's been relatively reliable, if not the fastest - average speeds are around the 5-6mbps mark.

Of course now I want to switch to a cheaper deal I'll have to do battle with the customer service team to actually cancel my contract instead of fobbing me off with trying to get me to stay and pay through the nose for bang-average broadband - can't wait.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Portsmouth Sky  
The level of customer service is just appalling. First - on the website you actually get the impression you can manage or cancel package on line. This is not true. The best you will get on line is yet another agent (talking to number 4 already) who will do everything to get you worse deal. I was actually offerred broadband for nearly 40 for the package that on the same day was for 25 (that already says it all). My number 4 agent is currently arguing with me whether or not I will get satisfactory service with nowtv. I have spend last 1hr 45 minutes asking lady every 10 mins (basically after each of valuable points she made) to just cancel and I am on my wits end.
To add to this when you phone them they will first take you through all automated security questions to tell you after 10 mins that they, in fact are unavailable.
The lady said she will actually process my cancellation but of course there are other offers they currently have. Which mobile network I am with, she is asking. 1 hour 50 mins at the moment
  • Satisfaction
    1 star
  • Customer Service
    1 star
West Midlands Sky  
Definitely the worst broadband we ever had! Had a deal for a year then when it ended started paying £36! Called to buy another deal and was spoken to in such a rude manner, worst costumer service I have ever experienced. After I called again they lowered my bill to £20 and somehow it went up again to £30! We can't even get internet in all areas of our flat, not a big flat! We finally decided to change, started getting calls from them and magically we can't seem to use our internet, so decided to test it and were getting 1mbps!!!

Piece of crap company, will never go back to them and will write as many reviews as necessary to ease my angry and tricked self!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth Sky  
I have had broadband with Sky for 10 months. During this time my internet has stopped working several times and Sky have been unable to resolve this. It is currently working fine though.
The reason that I am leaving Sky for good is because they took a higher direct debit than contracted. When I rang to inform them they were unable to resolve the issue as the manager wasn't there. 4 days later I had a voicemail telling me that my contract would be extended for 2 months at the reduced price to compensate for my overbilling. This assumes I would have stayed with them once the reduced price period ends. I called again and asked for a refund. They said the only thing they could do was not bill me for two months. As a result I lost interest on my bank account as I need two DD's to be taken. I rang up a third time and was finally given a refund. I can not trust Sky not to steal my money as this was an error that should have been rectified immediately, not taking my money and keeping it for months.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Northampton Sky  
Appalling broadband and phone service…

Appalling broadband and phone service with what must be the most incompetent customer service ever. Despite raking in millions from what they clearly perceive as mug punter customers they seem to have recently decided (2018) they no longer need to provide proper English help and have clearly decided that using cut and paste zombies from the planet zorg might earn them even more money. My phone service packed up (ergo no phone) and my broadband disconnecting 10x an hour (simple job...BT engineer redoes a dodgy joint up a pole, sorted) but not for sky...15 times the zombies said I should phone sky to request help despite having no phone. I then borrowed a friends mobile and the automated system was impenetrable. It finally asked if I fancied going around in circles by sms. I said NO and it immediately hung up and started spamming my friends number with daft sms messages going right back to square one!!!!!! they clearly don't give a jot for customers so I took my business elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincs Sky  
Just been told by sky that my broadband speed is ok!
its supposed to be up to 17Mbs. THEIR test shows it at 1Mbs and they tell me this is good!? Huh
Elsewere tells me it's only 0.5Mbs.
Also tried to find out what the guaranteed minimum is supposed to be, but do they show that info anywhere?
I just feel like I'm being mugged off now
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Sussex Sky  
Customer service apparently pleasant and helpful at times of complaint or enquiry and service improves for short while then reverts back to rubbish speed. I suspect someone somewhere is deliberately restricting my bandwidth to force me to upgrade
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Sussex Sky  
Absolute rubbish apart from one or two genuinely kind people on the telephone. Much better and cheaper alternatives. As for the sky engineers words can't describe how poor the service was.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Reigate Sky  
have Been with SKY now for 13 years and my troubleS started with them mostly around 2 1/2 years ago and have been ongoing ever since PROBLEM AFTER PROBLEM

I have taken time off work which are unpaid holidays which meant I lost around £150 in wages sitting around waiting for engineers who either couldn’t fix it or were the wrong type of engineer or the engineer never actually needed access to the property so I lost money to sit at home staring at a brick wall
I have been called a liar by them and when I told him to go back and listen to the recordings they make of our calls to prove I wasn’t a liar he change the subject
Customer Service is rude but I’m not sure I can say it’s the persons fault or SKY’s training as I’ve seen another website where a lot of people who used to work for sky have commented on how they are trained to treat/handle customers and this is one of the reason they claim they left working for SKY.

I went to the ombudsman who didn’t seem to give a damn and issued sky a letter to give me a fraction of the money I had lost. I’m now tied into a contract until the 21st of December 2018 and I have a countdown timer on my iphone for that day and one month before I’ll be calling them and cancelling everything with a months notice... my broadband and phone will be with a different company and I’ll be going on Freesat and NOW TV to get whatever I need for viewing pleasure and rather than paying £50 a month for basic tv and regular non fibre broadband (Which only provides a max of 1.5mbph) and phone I will be paying £28 for the exact same tv but with fibre broadband incl phone... no brainier in my opinion...

SKY are a rip-off Company that would step on the vulnerable and sick just to get a penny as I have experienced first hand, they have added stuff to my account telling me it was £1 special deal and if I didn’t want it anymore I could cancel and go back to my original contract plan HOWEVER when I wanted to cancel this £1 special deal and go back to my original plan the plan no longer exists (they never told me they were going to be removing this plan) so I am now paying far more than I ever was
They are liars and a rip-off, they persuade people to do things and then change their plan/contract while people are trying out a special deal... it’s unfair and unprofessional and that is why after 13 years of being with SKY I am leaving and I am never going back to SKY and I will tell everyone I know to leave as well. 8 months and 20 days and counting... I can’t wait to leave I will celebrate with champagne that day
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterborough Sky  
Totally waist the money doing cheating to all customers
Say something doing something first they give you cheap contract then they forced to take you money whenever they want bad experience with sky awaiting for finish contract then bye bye.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Avoid sky Sky  
It’s fine while it’s working but customer service is execrable. I lost my phone line 2 days ago and was involved in an interminable exchange of texts asking me to upload photos, dismantle the connection box and heaven knows what else with periods of half an hour or so each time they needed to reply. Took 3 and a half hours before they booked an engineer call. Now my broadband is down and I’m having a repeat of the experience. Life is too short to use sky phone and broadband!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
High Wycombe Sky  
sky broadband service are terrible very poor service my biggest regret ever , I’m paying about £30 for nothing I can’t use the internet either
Liverpool Sky  
Sky q box broadband - worst, unreliable service possible. Once you have multiple devices connected to it, you will have sudden loss of connectivity! Very disappointed!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brentwood Sky  
no sky fibre at my post code and not for the foreseeable future ( comment by openreach ) my broadband speed now 0.68 mbs will not run my "Q box".
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
little lever bolton lancashire Sky  
Dont go with Sky . BY give better service and customer care
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Newcastle Sky  
Sold on a promise. Delivered on an empty promise. The reliability of this new sky system is disgraceful. If I performed this bad for my clients I would expect to be sacked. Appalling reliability but I am sure it won’t be sky fault. Let’s face it it is always someone else’s responsibility these days....
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Coventry Sky  
I am most impressed with Mickey from OpenReach who sorted out a mess today 21 March done by another engineer (not OpenReach)
He was dedicated coming twice (it getting late the first day) and sorted everything my wife were expecting
Tony
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Marlow Sky  
The worst customer service I’ve ever come across! Happy to take your money but don’t like rectifying problems! Tried to tell me I would have to pay £60 for an engineer to come out and look at my NEW sky dish that was only fitted 3 months previous that we where having problems with! Advisor was very unhelpful and kept saying it was my box when I proved it wasn’t! Made a formal complaint and asked for the call to be listened to, a complaints handler phoned me back a week later, admitted that the original call handler had been in the wrong and rude, I escalated it, was told someone would phone me back only for me to call a them back a MONTH later and be told they’d closed the complaint, didn’t even bother to tell me! If I wasn’t in contract I would leave! As soon as my contract is up I’m off to another supplier
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kirkham Sky  
Coverage on this router is pathetic. Customer service isn't good either. Tried to keep us for 2 yrs but we decided to change provider in the end. Took international 500 min calls free per month but when we need to ring, no connection. Totally wasted money and time on this service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Herts Sky  
Speed Drops in between almost no connection for 1 day. Customer service is pathetic, online chat done respond for few hours and called different person in a day for new plan each gave different price for same plan no consistency. Speed is ok not very good.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
ilford Sky  
AVOID!

Go with somebody else, pay 10 pounds more and get a great internet!

Terrible broadband. Keeps stuttering and the speed is terrible.

They look cheap but cheap is not what you want.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Slough Sky  
We had sky q installation last year but was installation was installed wrong we were only getting 1% instead of 20% so the engineer told us so for a year we paid it for a full year but when we made a complete we were told that it was not there fault so we have given them 31 days notice
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Paisley Sky  
I chose sky on the price... however, six weeks in and they have already increased the price I pay.....am disgusted have they no shame.....
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Rochester Sky  
Our Sky broadband is horrendous! The connection drops multiple times a day and when it can be bothered to work it's painstakingly slow. Reporting the issue, switching boxes and adding a microfilter has done nothing. When my Dad attempted to fix the problem about a year ago he was coerced by a pushy salesman to lock in to the contract for another 18 months or he was told they couldn't send an engineer out (who was no help at all). The packages seem reasonable but they're hugely unreliable and everyone else I know whose internet is provided by them hates theirs too.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Eastbourne Sky  
It's a complete nightmare. Arranged to swap to Sky Q. The engineer could not install because the broadband speed was below five.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Felpham, west sussex Sky  
Joined in January 18. Was suggested my speed would be 15mbps.

My actual speed is 4.5mbps. The line drops out regularly and after 6 weeks the price has increased by £1.25 per month.

Need I say more...avoid sky broadband. It may seem cheap but it most definitely is NOT worth it.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bournemouth Sky  
Ok. It almost never cut off which is good. However, everythinf else about sky is dog crap. With broadband speeds peaking at 1mbps, the website lying that its 5, at prices where with virgin, you can get 200mbps for a bit more, and gaining customer support through live chat is borderline a miracle, we'll be switching our IPS VERY SOON.
NOT recommended. I wouldn't take sky if it PAYED me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London Sky  
I have been with Sky for three months. Unimpressed that the billing failed to give the advertised price/discount on the second month and this did take three calls to sort out and a day of waiting.
However - all has been sorted and the broadband service has been consistently high speed and stable. The router isn't brilliant but that is of Zero consequence as my setup does not require it (Devolo wireless power line).
The one irritating thing Sky did last week was to increase their call prices mid-contract. I despise this manoeuvre and so went to leave them under the 30-day option. However after trying to move to an appalling provider I have stayed now with Sky.
Why? - It makes such a difference being able to speak to somebody in the UK. Not worth £4 a month saving to lose language.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Isle of Wight Sky  
AVOID SKY AT ALL COSTS.

The WiFi would cut off a few times a day and you could t connect more than 2 devices without it’s going snails pace.

They charge us £1300.00 all in all for a year of tv and broad band? ...... obviously not worth it.

Then you get through to a sky agent that’s supposed to help you.. turns out to be a right arrogant and cocky so and so.

Sky need to sort their customer service.

Do not use!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Middlewich Sky  
First of all, I'm not that far from my local exchange cabinet, so I get 41 MB every single time I test my line. However, the customer service side of things isn't great, in fact it's utterly disgusting to say the least. When you have a problem with your bill (mine in this case) and you explain to them in detail exactly what the issue is, they start to over-talk me like I'm some kid who doesn't get what they're trying to tell me, it's like school all over again but with such a rude and insecure attitude inflicted upon me for no reason whatsoever, just because I mentioned I couldn't afford the TV package I was paying for during the duration of my contract, which apparently was £127 to get out of it, which I was willing to pay until they mentioned they'd wave off (in a rude tone) the termination charge on the grounds that I'd be no longer entitled to Sky TV services ever again except for Broadband and Phone, which is absurd, because I was willing to pay the exit fee anyway. Bare in mind, all this was said and done in the "Customer Priority department" which apparently deals with "Abusive customers". All's I can say is, avoid if you're looking for exceptional customer service, for example Plusnet.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Portsmouth Sky  
Sky is the worst company I be ever dealt with
I wish I can give them 0 for everything.
I’m not happy with anything at all even customer service is really bad. Overall I don’t recommend to anybody,think twice before u join them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Worst broadband provider ever. Ages to get it set up in the first place. Horrible costumer service, with helpline instructed to lie costumers and no competence to sort out any issues at all. Would definitively not recommend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Sky is the worst broadband I ever had I wish if I could give 0 star. they stole my money and they provided me with rubbish service i started with then for 28.99 and they they started to gradually increase my bill until it reached 49.99 i called them and they told me that they offer me fibre broadband for 22.99 now i saw my bill for 49.99 again and its not only about the money their service is completely rubbish i don't advise anybody to go with them they are liars and their service is terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london Sky  
Highly not recommended

Unfortunately Sky have lost the ability to provide any sort of customer service

My high Speed fibre broadband has been down now for a week and I cannot get through to Sky dispite numerous phone calls

Openreach have confirmed there is a local cable fault and Sky won't apply any assistance to get it resolved.


Avoid, Avoid and Avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bromsgrove Sky  
Consistently poor broadband speed which drops out at a moments notice. Highest speed I've ever seen is 3mbps, but I am consistently on 1mbps or less.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchestet Sky  
HIGHLY NOT RECOMMENDED
I gave it a one star because there is no option to give less than one star. After we called customer service it helped for about one hour and after the speed changed back to its normal slow speed.Looks like SKY lies to people and makes it look like they are helping but actually they do nothing.Its a good way for making money but I dont think it will last very long.We will definately change SKY for a honest internet provider.We will 100% find something a LOT BETTER.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
cant organise a simple broadband install. Ordered on 26th Jan and still not installed a month later. Worked for a week then cut off and changed my telephone number. All the staff are rude and don't seem to care, perhaps they are not paid enough to care.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Faringdon Sky  
Sky is terrible, it stops working every day and speeds are not as advertised.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Sky  
Sky is the worst broadband I ever had I wish if I could give 0 star. I should get an 35mgb with an average of 17 they said when I call them but I have never got any more than 7mbg with an average of about 4.5 mgb. Rubbish rubbish rubbish
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Edmonton Sky  
Moved to Sky from BT. Landline down since Friday. Not Sky's fault but Sky is impossible to contact - always busy and cut you off every time. Wouldn't mind so much if they could be in contact. Now trying by messages and have been waiting four hours. Dreadful customer service, wouldn't recommend them to anyone.
Potters Bar Sky  
sky broadband in this area is rubbish!! download .35mbs/2.0mbs upload 0.1mbs .drops out all the time, loads of problems with "Q" box. no fibre for the foreseeable future!! according to BT Openreach . only i.8 miles from BT exchange.third world!!!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
little lever bolton Sky  
Absolutely terrible service , always slow and buffering , was off for 8 days with no service , then came on for 1 day and is now off again , the customer service is disgraceful .. have now had no internet for 6 days . will be looking elsewhere
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
swadlincote Sky  
broadband speed is pathetically poor and can't be rated
Southampton Sky  
We had sky broadband about 5 years ago and it was fine but we got a better deal with BT so we changed. It was pants so when the contract ran out we went back to sky but this time it was worse than BT. It's slow continual buffering, drops out , freezes and has to be reset. Don't bother. Worst of all when you call they are unhelpful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bath Sky  
I’d give less than 1 star for speed if I could..... paying for sky unlimited..... use to get speeds of 1.5Mbps which was awful....in the last few months the speed as dropped and dropped to the point where I’m constantly resetting the router to get an extra 0.1.... currently sitting at 0.21Mbps

In context my phones 4G gets 13Mbs and my first ever dial up modem back in the 90s was only 4x slower....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton keynes Sky  
Terrible customer service. Sky disconnected my phone and broadband a month before the agreed date. While admitting it was entirely their mistake, I was offered no solution or compensation for their errors. Extremely frustrating.

Assuming you never have to deal with the company, the actual broadband is average.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London Sky  
I decided to leave this review after seeing many negative comments about Sky. I moved from an outrageously expensive BT deal to Sky. The switchover was trouble free. When I moved, the broadband was set up without problems at the new property. I’ve had excellent service and support from Sky. I don’t know about other companies, but every person I’ve spoken to at Sky has been easy to understand, helpful, and ‘human’.

I’ve had a couple of internet outages late at night (2am) and one during the day that lasted a couple of minutes and where I received a text notification before it happened. That’s in 2 years. My only complaint is the Sky router. Compared to the BT router I had, Sky’s wireless signal is not as good, I can’t maintain a connection at the far end of the house, and I do not live in a mansion! I switched off wireless on the Sky box and added the BT one for wireless only. Not ideal but it works.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Lincoln Sky  
Don’t hire sky Broadband, the network is not working.
Two weeks ago we have a problem for 4 days. Today is not working again, we called them and said an engineer will come on Thursday, what??? Yes, next Thursday!! One week without broadband. Who is going to pay me all this inconveniences. I have to work. This situation is an acceptable. Don’t hire Sky!! Take my advice.
Basingstoke Sky  
8 weeks later still no broadband. worst customer service. keep lying regarding the activation date. cancelled and went for EE who activated my broadband within 2 weeks!! quality customer service and knowledgeable reps. different level to SKy
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london Sky  
I am currently looking for a cheaper deal with broadband.
I cant however fault SKY, never any issues with my fibre broadband, I get 38Mb when hardwired to the router, something I think other users ( who complain ) don't actually do. they probably base their experience on doing a speed test via Wifi, not a good test. SKY are also open to negotiation when it comes to them possibly loosing your business.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
gwynedd Sky  
Sky are a never answer the phone provider steer clear
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Edinburgh Sky  
Since sky changed my router 6 months ago i have had literally no broadband, can only connect one device or it just kicks us off, worst customer service, lied to, called a liar, cancelled all my package as promised phone calls back etc and nothing! spent over 8 hrs being passed from different advisors! never again will i go back to sky!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
halifax Sky  
Had sky broadband in our flat now for almost 7 months and I would say we have had problems every day since. The internet consistently drops out roughly 10 times per day/evening meaning gaming, sttreaming and general browsing is a real challenge. I am now happy to say we are soon to be fully switched over to Talk Talk after this terrible experience. I would not recommend this awful service to anyone. Good riddance.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Sky  
I was guaranteed minimum access speed of 27.4mb on my Sky Fibre contract. Its only ever been 20-22mb. I had a Sky engineer come to test internally and externally to find out what the issue was. When left he told me the connection was 30mb, I run about a dozen Broadband Speed tests..is was 3-6mb he had made it worst. This lasted for about 3 weeks. Now its at 23mb. Disappointed with SKY to be honest.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Heybridge Essex Sky  
Sky Broadband
Slower than Sticky the Stick Insect stuck on a sticky bun
  • Customer Service
    2 stars
CARDIFF Sky  
What a joke sky is. Meant to get up to 38 but on average getting 17-20 which is not what I'm paying for and they really don't care. When you call they get you to do all the work to try and sort it out which again is a joke.
Tell you what sky as I'm only getting half of what I'm paying for how about I only pay half ?
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Runcorn Sky  
customer service very good but broadband terrible
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
Terrible customer service and awful download speeds. Definitely avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Sky  
The worst service I have ever come across. They instead my Broadband 3 months ago and I am paying for Fibre that I am getting a download speed of 1MB and nothing will work. I will never in my life ever deal with Sky or tell anyone else to
  • Satisfaction
    1 star
Brocton Sky  
Awful, honestly is, I wouldn't be here leaving a review otherwise. Where do I even start? Always dipping in connection and fed up with it, this is an understatement as well, I try ring up but get left on hold for ages so what's the point in that? Just overall not happy with this service.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Heysham Sky  
The inter net connection drops out every 15 mins and has done for the past 10 days. I need a good connection to work from home and this issue is now causing me a real problem. It has never been great with frequent drop outs but now it is just completley unfit for purpose. Customer service help is dreadful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Scarborough Sky  
As a Sky customer for the last 12 years I can say without hesitation that if your looking for an ISP then you should have no fear if you choose Sky, customer service is excellent their personal are always polite, broadbands speeds and reliability are very good, only thing that could be better is the price.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
milton keynes Sky  
Customer service is dreadful, no help when trying to resolve the poor broadband connection/speed. Takes 3 hrs to download a 30 minutes program and that's not even HD.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Exeter Sky  
It crashes often especially during busy times.
I am the only user.
Rubbish coverage
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London Sky  
Worst company ever, they sold me a broadband service that didn't work, I cancelled the service and the sent me a letter that I owed the company 83 pounds. I didn't pay them and the bpo collection called me saying that I had to pay 50.45 pounds, less than sky was asking me. So today I paid an amount for a sky service that i never had, it's crazy, plus 25 pounds that I paid for the installation. I tried to call sky , but always I were speaking with a robot, or waiting more than 30 minutes to speak with an assistant. I don't recommend anybody sky, well unless you want to trough up your money and waste time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bentford Sky  
Huge difficulties setting up account as I had previously had a Sky account a few years ago at a different property, and they could not create a new account (or link to my old one), with my current contact details. Unfortunately all of the individuals who tried to help with this seemed incompetent at this, as it was not on their script of answers to read off to customers.

When moving property, expensive cancellation fees (around 3 months value of current Broadband and telephone subscription!). I would strongly recommend another provider in future.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Reading Sky  
Very slow! Take 3 days to come to repair the problem! Internet work very very slow! I’m not happy of Sky ...
65 Thorngrove Road Sky  
SKY offers the worst customer service. Their behaviour is appalling and the staff is the most unprofessional ever. I will be writing a letter of complaint. In the meantime, I have stopped my direct debit and will consider liaising with my solicitor if I am harassed. Truly awful.
London Sky  
Q supposed to be a step forward? Rubbish. 10 steps back. If you have not changed yet stay where you are. Plus they tell you, you can go back to old equipment, but you have to stay with the new hub because they do not do the new one. Broadband drops whenever it wants with no reason. Speed is very slow. Stay with the old stuff do not be persuaded even if tit is free. Really not worth it.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Weymouth Sky  
Used to get 6Mbs now am down to 2,7mbs have spoke to sky and basically I am getting what is in my deal with them .
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
forfar Sky  
Internet service is worse than anywhere i know on the planet, i had faster speeds on mobile devices over 10 years ago when it was 2g! The internet as the base of mount Everest in the middle of nowhere is about 15-18 times faster, i strongly recommend never even letting sky cross your mind when considering an isp!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Glaagow Sky  
Really poor customer service blaming BT Open Reach for broadband and tel faults. Been unable to connect the line with no sense of urgency for connection. No offer to escalate the issue. Had to ask for financial adjustment to direct debit as a result of not delivering service as promised in sales advert. Very very disappointed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Beynon Sky  
1 star rating because I could not give less. Internet quality was an absolute mess. Had to call them almost every week because it stopped working over and over again. When they finally send an technician over he could not fix the problem and claimed it requires another special tech guy. When that one came he did not fix the problem for what reasons I don't know. Experience with Sky could have not been worse. For your own sake, avoid this company. No matter if it's a discount offer, it's not worth it. I never had such unreliable broadband in my whole life and a provider that is so incompetent in every aspect.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
I have been with Sky for 7 years for Broadband and phone only so I pay a little extra for not having Sky TV. Initially speed was good at around 14 Mbps after it had settled which is better than what BT said I could get at the time. As time has gone on speed has dropped, normally these days if I check I get around 11.35 Mbps but today it is showing at 7.35 Mbps, this sort of drop would suggest this is temporary due to maintenance. Over the 7 years I've been with Sky the cost has slowly gone up, initially I was paying £22.00 per month it is now around £40.00. Up time is typically good and maintenance is typically done around midnight if it means a loss of service which minimises inconvenience. I can not really rate customer service accurately as I have never needed to phone them so please ignore my rating for customer service. I am looking to change to Optic Fibre but I will not stay with Sky because of their cost as much as anything but who to go with is the question, all providers seem to get their fair share of bad reviews.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    4 stars
Hythe Kent Sky  
I pay £33 / month for Sky broadband. I'm supposed to get speeds between 11-13mb, with a minimum of 9mb (customer services agent just informed me) yet I currently have 1.42mb and it's been like this for weeks. Service up temporarily then down, up, down. Sky have confirmed there is a fault and that they need to send out an engineer but I have to sign up to a new 12 month contract if I want the engineer to come out OR pay for the engineer to come and fix the service I'm paying for...but it's ok, if I have loss of service again, they'll send another engineer out free of charge.
WHAT? Is this for real?
I pay £33 for the internet. I don't want broken internet. I don't think it's unreasonable to expect a service.
I repeated the 'deal' the customer services agent was offering me, asking him to confirm the details, sign up to an 18 month contract for a service you've confirmed to be broken and unreliable and we'll try and fix it. The guy said, no that's incorrect. It just needs to be a 12 month contract but the rest is right.
Seriously, something is wrong here. Sky NOT providing a service that I have been paying for and expecting me to sign up to a 12 month contract to fix it?
What planet?
Avoid SKY BROADBAND.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london Sky  
Useless service I would give it ZERO star rating if I could
Don’t see why we should pay for such rubbish Broadband
Even My friends pet Snail movers Faster than my Internet connection.....Makes me wonder are we paying for someone else’s Wifi service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford Sky  
Been sky customer for 9 years moved houses to install services on my new addres booked the appointment twice and taken two day off from work enginier cancelled twice saying it's two dark to carry out services. No compensation nothing .would love to give them 0 star
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Birmingham Sky  
BAD EXPERIENCE!
I have learned that sky is the limit of stupidity.
I ordered from them the broadband and sky talk package and after I received a letter of confirmation they didn't come to install anything. After 2 weeks when they were supposed to install the phone line and broadband, they are saying that my order was canceled because of "incorrect address". I wrote to them and they just continue to say that my address is incorrect and I have to make another order. We have exchanged 5 emails where I explain that my address is correct because I also received a letter from them so they have my correct address. The final answer was "there is nothing wrong with your address. However, I have also noticed that you have not attached the first line of your address while ordering the services. Hence, you order wasn't successful." Just stay away from them because they really lack any form of logical thinking, professionalism, and honestity.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Preston Sky  
After being 15 months a sky customer paying for my landline and broadband connection, after having changed 6 filters and having complained a dozen times for a slow or no internet connection, sky asked me to pay £65 for an engineer visit or free engineer visit but with a new 12 month contract! The worse blackmail I have had during my 57 years of life. What is next?
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Sky  
I have been a sky customer for nearly ten years now!

I write this as I am due for a renewal soon looking for a better deal, like I always do every 12 months.

The fact is I cant fault SKY! I came over to them from a small boutique ISP (great service but way too expensive) on regular broadband in 2007 and to be honest I cant fault them.

Yes Ive had a few issues here and there (when they went live with their fibre package) but their customer service has always been very good and they are always willing to have a deal every year.

No they are not the cheapest but the service I get in my family home with three teenagers murdering the bandwidth day and night with online gaming and social media / video streaming is very stable and fast.

I admit their wireless routers leave a lot to be desired but I only use the SKY Q hub for the hard wired connection to a Netgear Orbi mesh networking system, which delivers near full speed wifi everywhere, something the supplied routers just cant do.

Anyway thats my experience, i'm sure others have had good ones too, you just don't hear about them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
SE London Sky  
Have been with Sky BB now for about 12 months, generally happy with it. I was with Sky before, went over to Plusnet, but then decided to try Sky again. As I say, I'm on the standard "unlimited" broadband package, supposed to be getting 17mb connection, Sky's speed tests tell me I'm gettin 14, others tell me I'm getting 11! Have just upgraded to Fibre unlimited, due to go live on 12th Jan. Fingers crossed
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    5 stars
East Sussex Sky  
Awful service! Contacted sky in November regarding crackling on the phone line and unable to use the line. Was informed an engineer would contact me. Rang back myself on January 2nd as not heard nothing and now had no dialing tone at All!! I had to unscrew the phone box on the wall.i don't see that is my job!!!! Can't wait for my contract to be over so I can leave this company!!!
WORST COMPANY EVER DO NOT USE!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Blackburn Sky  
Sky is the worst internet broadband from them all turns off all the time stops working and the speeds are not as advertised I am getting half what I am paying for they are a scam when its past 2am they lower your speed by 10x to make more money they dont care about the customers they want to make as much money they can. If you want to get sky preaper for the worst internet in the uk 65% of people in uk had problems with sky this shows you how bad their internet is and if you a gamer you will be not able to play any online games and download anything from poor internet from sky I would rather pay 3x more than have sky its a ripoff
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tyne and wear Sky  
Only ever had two problems with my Sky broadband and phone. Both times they had an Openreach engineer out within 48 hours.

Very helpful UK call centres and connection almost rock solid for years now.

My only complaint is that it feels like it's getting a bit expensive. However, I write this at a friend's house, unable to watch the end of Black Mirror because their Vodafone internet has cut out again. So maybe you get what you pay for.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Littlehampton, West Sussex Sky  
Ever since joining sky 9 months ago i have had broadbnd connection issues. They are very hard to get through to and basically anrent interested in fixing any issues. Just send people in circles messing about with resetting routers rather than send someome out or actually providing a service. Im just counting down to end of 12 months and then hopefully can find a reliable service. Its been a difficult time without internet access
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester Sky  
I moved from Virgin to sky but I wish I just stayed with Virgin. First the agent told me yes it would definitely be activated a week from that day and that worked perfect for me. This was around the 7th November. 2.5 months later still no service. I started to call in and all I was getting was 24- 72 hours it would be activated. I was very angry and I wanted some honesty as to what was going on. I ended up speaking to a patronising manager who said I had to pretty much wait The agent assured me it would definitely be on for New Year’s Eve. They are sub contracting to BT so they have to rely on them. It’s disgraceful honestly
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackwater Sky  
tragedy, not internet. I'm really disappointed with choosing a sky internet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nelson Sky  
The worst broadband service I ever come through. Had a problem with broadband last month and it took 15 days to get it solved. And now that I'm moving ,had requested to shift my broadband on 23 of December. The call centre guy said ders some problem with my new home bt conection and he wud give me a call as soon as he wud rectify the problem. But till now he dint turn up.don't trust this sky anymore. Better to switch to Virgin media.I wud give negative stars as review if there was any
Swindon Sky  
I have been with Sky now for around 15 years, that is sky TV, I signed up to broadband with Sky about 8 months ago I got myself in to an 18 month contract. Since then I have had nothing but trouble with it, I must have contacted their help desk about 8 or 9 times about my connection problems. They have sent me a new hub, but still have problems, my Windows 10 desk top that I use is more a less sat their not being used, the only thing I can use with any reliability is my tablet. My smart TV does not connected properly, I have asked for a Sky engineer to come out and have a look but all they do is ask the same question over the phone and run through the same supposedly fixes. They will not accept any responsibility for hardware/software they are running, it’s total rubbish, I would not recommend their broadband to anyone.
As for the new Sky Q box I don't think it is has good as the old system, I will probably go back to the old system after my contract runs out.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sampford Peverell Sky  
Although the set-up was fairly easy, I'm sure I had been overcharged in my first payment. The lady I spoke to was very polite and patient but her explanation for the charge didn't make sense. She said the extra cost was a pro-ration, but the charge covered only a 1 month period... So why the pro-ration? I should be charged for that 1 month period only, with nothing extra on top. She said she would connect me to the technical team so I could query this further but when she transferred the call the phone cut off. I can only assume she put the phone down on me because she gave me a false answer. I want someone from Sky to see this and contact me asap as I want to sort my bill out. Can't be hanging around on their long as hell waiting line again. This is bad service. And only the bluddy beginning... The negative reviews on here give me little hope that this will be a smooth 12 month ride sigh.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
I moved from EE via a recommendation but I wish I just stayed with EE. First the agent told me yes it would definitely be activated a week from that day and that worked perfect for me. This was around the 21 Nov. 2.5 weeks later still no service. I started to call in and all I was getting was 24- 72 hours it would be activated. I was very angry and I wanted some honesty as to what was going on. I ended up speaking to a patronising manager who said I had to pretty much wait. Why wasn’t all this communicated to me prior to order. It’s now 26th December and still no internet. The agent assured me it would definitely be on for Christmas. I have all the recordings and I.d numbers of the agents I spoke with. They offered me a disappointing 3 month’s half price line rental. Not enough. Sky don’t treat customers like this
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hemel Hempstead Sky  
Bad in every way. Left them and after 9 months they are trying to ask for money.
There is life after sky... indeed any cable based broadband and that is wi-fi, the true one, got a box installed on my wall and paying 'fibre wifi' no telephone and not virgin without direct debit or contract, the installation as costly but well gained in stop stress.
Sky is a terrible company totally desorganised, no proper paper work and just wonder if the revenues have catched up with them yet!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chelmsford, Essex Sky  
The Broadband speed is a joke at 1.3
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Preston Sky  
Not fit for purpose, broadband went off on 3 December,was told it was a router fault to get me off the phone,when the new router turned up it didn't work either so the guy was basically guessing/lying,was then told an openreach engineer would be out within 5 working days...it's now the 20th...now been told an engineer will be out in 2 days,will be amazed if this is resolved this year... thought talk talk were bad...do yourself a favour & steer clear
Lynch Sky  
Very bad, poor, amateur customer service. Every agent says different. Because of them i was not able to cancel my package on time and their dodgy company charges me a few pounds.
Don't buy sky internet product! Internet speed was very slow especially upload value was killing me which was 0.20 mbit max.

Totally unsatisfied and never ever sky again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
Sky service is absolutely terrible. All times of day, even if only one member of the household is using, it only ever runs at 0.5-3 mbps. Absolutely atrocious don't ever use them
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Not good at all, quoted an average of 5mbps although apparently can go up to 17mbps. The actual average I get is 450kbps so 0.45mpbs the highest I have had is 0.8mbps. Although I pay £70 per month I tried to solve the issue by phoning sky but they said oh well you can leave your contact if you pay a cancellation fee. Instead of trying to actually solve it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glenprosen Sky  
Slow, and skyshield blocks so much. You can get round it with a VPN, but it's frustrating and expensive to have to put up with. I do not recommend to anyone except overly protective paranoid parents who need to 100% control their childs life.
Manchester Sky  
Constantly stopping,speed of broadband very low compared to others on my street
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Home Sky  
Don’t even deserve the 1 star!! Telling us that we have upgraded our package when we haven’t! Swore blind to them that neither me or my boyfriend have put the pin in at all. Bill is supposed to be £40 a month. £70 this month because apparently we have ordered box sets! Telling us that they won’t take it off of our package so our new bill each month is £70. You mugs! 2 weeks before Christmas and we have a baby on the way! Only been with you 2 months! Can not wait to leave you! Can’t afford £70 a month which is why we agreed to £40.
Just looked at all of your other reviews and I am disgusted that you can treat your customers this way!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hertfordshire Sky  
Truly awful support, rude staff and poor activation times. Router is practically made of dog poo - slow, missing features and they have the audacity to charge £70 for it. Had my line "plugged into the wrong socket" and took weeks for them to even admit fault and fix it. I received no compensation for this, despite asking.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Crewe Sky  
Broadband speed is slow. If anybody visits they comment on its slowness. An average speed of 13Mbps compared to a possible 80Mbps in my area.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
East Lothian Sky  
I live in a ground floor flat can only get internet in the living room it’s absolutely rubbish I pay all this money to the get told buy a booster sky sell them for £70 I don’t think so what a rip off DONT GO WITH SKY
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Norwich Sky  
It has been an overall awful experience with Sky. Originally took over the account about a year ago (the account change alone was like pulling teeth), three of us had been using it the previous year. This past year the connection has dropped so much it could only support my activity (previously 3 of us). Lately it has barely supported my light use. I have contacted support before about my terrible connection, but only get bizarre reasons ("internet needs to travel a long distance", or "only use one device at a time"). Then it would start working slightly better the following weeks. Tried so so many methods to fix or improve the connection. Found out if there is a vpn being used, suddenly the internet works much better..super suspicious imo. This past 2 weeks, some days I can't even get emails to open..The plan may have been cheaper, but this experience has not been worth the savings. Advising you to move on to someone else!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Is incredible that that in 2017 we still have only 7 MB broadband in this area. I have tried to upgrade it to fibre but they haven't got it available here. Is this do not change soon, I would have to finish my contract with them.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
48 irwell building Salford Sky  
Absolutely terrible customer service. Phoned re call shield so many times only to hang on 30 mins each time. Apparently chat on line is still busy after 1 hour and they do not reply to sms texts at all
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Sherburn in Elmet Sky  
Very disappointing download speed @ 6.5 Mbps although advertised at up to 17 Mbps. Constant buffering and failures to connect. Have fitted BT iplate but this makes very little difference.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Heybridge Sky  
Extremely poor bradband speed, on their internet page they state, there is no problems everything is ok and i recieving those pesky 10Mgbts, and testing speed at the same moment it cant even reach 4Mgbts or drops even lower, upload practicaly nonexistant. Totaly disapointment
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Westhouhgton Sky  
I was sold fibre broadband and only getting 6mb I should never have been sold this product due to where I live I have since found out I would have been better off with the free or basic internet
MISSOLD fibre broadband now off to the Ombudsman
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Whitchurch Sky  
Absolute rubbish. Nothing but trouble since day one. Even bought a new router with a booster to get internet in one room and nothing... over priced and underwhelmed. Best place is the bin.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newport Sky  
well at first i was a bit sceptical about moving to sky from the post office but now it was the best move we could of made the price is fantastic for what we get we were on the post office totally unlimited broadband for 50 pound a month but with sky i have sky tv and cinema unlimited fiber broadband unlimited calls to uk mobiles and landlines all for 46 a month we started off with just broadband but they had these awesome deals we thought why not and not to mention the service from sky has been flawless compared to the bloody post office dropping out all the time keep up the good work sky! :)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Skegness Sky  
Sky were unable to provide a reliable service, we were paying for things we could never use as download speed less than 3mbps, we decided to cancel giving them the required months notice, and moved to another provider, they have persistently hounded us for payment as they said we hadn't cancelled all of the services, which we had, they made us offers, threats and new deals if we came back to them. Their customer service is shocking, you cannot contact them in any way if your account has been blocked as they did to ours without giving them your bank details, don't bother writing to their postal address they don't reply and will deny you having ever contacted them. This is truly an appalling company to deal with, they only got one star as it wouldn't let me give them the nothing they deserve.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Somerset Sky  
Sky broadband service is very poor and the company is not making any effort to improve it. I bought a new computer thinking my PC was the problem. I later realized the problem was not my PC but very poor sky internet service. All the efforts I have made for sky to sort the very poor service problem have not yielded any significant positive result.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen City Sky  
I had a good experience with them. Made setup very easy and internet is always very good. I'm a web developer so I'm on internet all day. Thought I'd post a good experience as it has been.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Southport Sky  
Awful, I would not recommend sky boradband to anyone. I'm sat here with my dad and his internet is supposed to be 30 mbps, at the moment it is 0.6mbps. He has been sat on the phone all morning to try and speak to someone and the award winning customer services have hung up on him 3 times already! That is definitely not customer first! It has been like this for a while, and he insists he was in touch last week about this, but still no change. Taking advantage of an elderly gentleman, and literally non existant customer service, this is not the kind of company I want to pay. It is turning into a joke - at least its not as bad as sky broadband LOL! It really is very bad, I would recommend anything other than sky broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BURY ST. EDMUNDS Sky  
It is the worstttttttttt service I have ever had. The internet sucks, the servicemen screwed up my wires very badly and costumer service made me wait 1.5 hours just to hang up on me and not call me back. The instant messenger service is useless- waited two days for response and then got told to talk to phone reps! Worse ever!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Yorkshire Sky  
The line speed is very poor in spite of there being continuous habitation between my location and the local BT exchange. How such a poor service to so many customers can be justified defies logic and BT say there is no intention to do anything about it in the near future. There is a FTTC within 100m of my house but how to access this is not known and connection to this would improve speeds greatly. In this day and age it is difficult to justify such poor service to so many households on any grounds whatsoever.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
Greatstone, New Romney Kent Sky  
Shocking speed. It has taken Football Manager 2018 more than 45 minutes to download via steam. Joke.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dumfries Sky  
Absolutely rubbish service, my speed is always lower than average as I live too far from the exchange and the fibre in the village is over subscribed so no chance of getting that.
Try to do diagnostics on sky website is a nightmare, I try and do a test and it says I`m not a customer,WHAT!!!! I`m logged into my account for Christ sake. Customer services are always busy so can never get to talk to anyone. I know the line isn't theirs but for the price of the line rental,i would expect a better connection.
Seriously thinking of packing it all in.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Yorkshire Sky  
DO NOT USE SKY INTERNET!!!

Router always resets itself and sky flat out refuse to fix it. 1 Engineer never bothered to turn up. After I was told the problem was with the phone line on the telegraph pole, the next engineer never bothered going up there!!
Such poor customer service on the phone, you have been warned. DO NOT USE!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
newcastle under lyme Sky  
Worst customer experience and technical support ever. Took over a month to get broadband up and running. What a pain! Stay away from them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
London Sky  
I am very grateful to Eunice in the Sky Call Centre. I had an initial problem with transferring my broadband (which was on a special offer) to a new home.
the original call gave them at least two weeks notice of my intention to move. At first, there was no broadband. I then telephoned the call centre for moving home and got through to Eunice. She understood fully my concerns and it appeared that my original account had been cancelled. I explained that I had called previously. She took the time to inform her line manager. The manager then re-instigated my account over night. Eunice even phoned me back like she promised and left a lovely voicemail to reassure me that I could rejoin the original deal at the original price. It was activated immediately. Now I am back on broadband as previously. Thank you very much Eunice and her understanding manager. You are a real asset to your team. I will be returning to Sky again in the future when this deal expires.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bristol Sky  
0.5 mb speed for 2 years in London!
Refuse to send out technician. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Waste of money, the evening throttles the speed to 1mb which renders it unusable.

"We don't throttle" says sky, pack of lies if you ask me. 9pm on the dot it's useless from then on.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swindon Sky  
I cannot understand all the negative reviews on here. I have been with sky since they took over o2. I get a consistent top of the range speed ( 37mbs ) very rarely drops out ( I have not had a drop out for months) and on the odd occasion I need to speak to them I always get through in a couple of minutes. When I did have a problem with my BT main socket they arranged for an Openreach engineer to put in a new up to date socket for free.Top class
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
essex Sky  
I have had Sky for several years, yet there has been no improvement in my service. I receive 20.75 Broadband speed.F or what I pay I am expecting a higher speed.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Clacton on Sea Sky  
We are really disappointed with sky broadband service. It is not reliable and got cut off. We were told all kinds of different things that was wrong with the broadband, but the cut off carries on with good or bad days. I will never use sky again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Lodnon Sky  
Terrible service. Did not let us know our contract ended, and as a result for two months we were charged over £10 a month more. After that, when we cancelled Sky Broadband, they still charged us for the next month. Despite not being on contract, phone operatives insisted we needed to provide 31 days notice to cancel and had to pay them for a month of broadband even though they already disconnected us and we couldn't use it. Spent over an hour on the phone, and over half an hour on hold, but no one was helpful.
  • Speed
    4 stars
  • Reliability
    2 stars
Lowestoft Sky  
It's 2017 and Sky is not able to deliver fibre broadband to my address in London. The crappy deal I managed to get is like travelling back in time and I keep losing internet every night.
Twickenham, London Sky  
I've got fibre, they say it doesn't get slower, it's true because it never got fast in the first place.
I'm paying near on £43 a month with line rental for something that is constantly buffering.
As soon as I can I'm getting rid of it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Pontefract Sky  
Slow speeds - intermittent
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lyndhurst Sky  
The worst customer service. So bad it has to be deliberate. When you do finally get problem sorted according to agent it turns out to be a lie. Now left and that in itself been a nightmare. Overcharge. Money taken without authority. Equipment returned but they say not and now want to charge. Each dept does not have a clue what other is doing and don't even try to get hold of a human being. Avoid at all costs. Not worth the grief
  • Speed
    2 stars
  • Reliability
    3 stars
Norwich Sky  
Many calls to them!

I got an engineer appointment to fix my problem, no one came and then the customer service told me that the speed is maximum which not reached 6.

I have cancelled the contract with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BIRMINGHAM Sky  
There is no such thing as fast broadband for the ordinary consumer with limited technical know how. The broadband service providers are too free is promising guaranteed fast speeds and there is no accountability when they don't deliver. I am referring to all broadband providers not just my current supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carlisle Sky  
The worst broadband and awful customer service. Since the beginning, when engineering had been cancelled many times.
If your broadband stops working be prepared to go through the hell. My broadband stopped to work and finally came engineer, he fixed an internet connection, which has been lost again in 30 min. I made a call to customer service and informed that is nothing done and the engineer is still in the building ( he has been working in my neighbours flat), and would be nice if he can come and fixes the problem, what lady on the phone line said me that he has to follow the schedule and comes to resolve the problem in 5 working days!
I met the engineer outside my flat and informed that he didn't do his job properly, the broadband doesn't work, can he have a look once again and fix it? Engineer was a quite rude and said that when he made testing, it worked. So, I have to wait for the another appointment.
Customer service even didn't apologised.
Very disappointed. No any respect for the customers. Thinking about switching to other provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Absolute rubbish!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Mirfield Sky  
I have been a user of the broadband services of Sky for over a year and from the outset the service wasn't particularly fast, I'm now out of contract and still paying money to Sky for the service but they want to charge me for an engineer coming to looking into my service not working or sign me up to a new contract for 12 months.

I've since cancelled the service as they were not prepared to compromise. The problem is likely the street cabinet or the exchange but they seem unwilling to help, they really just want your money and then don't care when it goes wrong.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Sky  
Terrible internet, terrible customer service by far and away the worst internet I have ever come across anywhere at any time
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool Sky  
Whenever I check my speed i am between 70 to 80% below the average speed for my area I get between 10 to 12 mbps and I am on sky fibre I am not satisfied at all
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Huntington Sky  
For a communication company they are dreadful. If you can
get to speak to anyone, and if you can understand them ,be
careful of what you believe from them. They are either dishonest or incompitant. On the assumption the latter I
feel sympathy but those people you are allowed to speak
to,are the invisible face of SKY who churn out the Company
script.AVOID AT ALL COSTS
Cambridge Sky  
Pathetic activation times.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
The worst customer service ever after one and abhalf werk we still don't have connection whenever we manage to chat to someone they are going for a lunch break and never coming back!!!! I am furious!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Aylesbury Sky  
Never ever get anywhere near the local average for download/upload speeds. Struggle to play videos, games or anything without lag/buffering.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pont-y-Pwl Sky  
We decided to move over to Sky broadband after a few issues with another provider. Ordering process fairly easy and the box arrived within a few days - great!
However, all ready to set up to become live on the date shown on the box and surprise surprise it didn't activate. After leaving until the next day as it stated it may take up until midnight to activate it still hadn't. We called up customer services who told us there was fault on the line and we wouldn't be up and running until the following Monday (no mention of engineer visits) - that was 3 days away! Why not be notified of this, Sky are very happy to email/text with welcoming you and for bank details but not when there is an issue! Same day of calling I received a text to say we were up and running..errr no! Rang them again and was told an engineer would need to come out due to a fault on the inside line! Engineer appeared only to unplug one cable and insert into another part of the plug - what a waste of a trip for OpenReach's engineer and us staying at home from work to let him in! I would say Customer Services NEED to have an option to run through three or so ways to fix the issue over the phone because wasting an engineeer's time as well as ours - it turns out we had too many extensions on our plug!!!!! No one told us and it has been a waste of Skys/Open Reach resources not to mention ours and our data allowances on Phones!!!! Something that could have easily been fixed from someone talking us through it on the phone. A 3 Step run through solution would stop an easy error becoming a major issue. We also tried the 3 'simple' steps on the sky help online forum none of which mentioned too many extensions cables - sort it out Sky!

This could have been an easy fix and instead you have wasted our time and not to mention OpenReach's Time when there are real issues that people have been waiting weeks to have sorted!!!!
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
London Sky  
Gave me one date when I could have my broadband set up by - it was 7 days sooner than any other company so I went with them. They Lied. Took my money and then said it was going to be another 20 days after that original date. I waited. And then 20 days later, still no broadband and they now say its going to be another 20 or so days. Keep away.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Worst customer service, ever! Waited for 45 minutes on the line to talk to the technical team.

My broadband was meant to be active on the 18th of October, later was moved to the 23rd. 23rd arrived, still no internet. The fault on the line. Engineer will come in 3-5 working days. What a joke! Asked for compensation, Mr Shaun has offered compensation for loss of service only from 23rd, while my activation date was on the 18th. Then hung up on me.

I never usually complain nor do I love writing bad reviews. But this has frustrated me.

Definitely not recommended!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Dreadful customer service from SKY. Moved house and needed to transfer my broadband. Minor problem that I had no phone socket in the new house. Horrendous time with the customer service department. In one week I spent 14 hours either waiting for a call to be answered, waiting for the online chat to be answered or being fobbed off. Told repeatedly they had completed a line test and all was good. Yes but I don’t have a phone socket and need an engineer from Openreach. They could not understand this and one of them deliberately cut me off. As soon as I said I would cancel, they offered to sort the situation. No thanks- even though I was in contract it cost me only a few quid to leave. Have now been chased by email trying to get me back with offers!! Within 24 hours the new provider had dispatched an engineer and sorted a problem SKY could not resolve. They are really good at getting you to sign up but woeful at resolving issues. DO NOT USE - find another provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Widnes Sky  
Broadband has been dropping out for months and Sky just take my money.customer service is shocking.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley Sky  
No help line after 20:00
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
GLASGOW Sky  
New customer but have just cancelled. Have waited over 5 weeks to have WiFi installed and it’s STILL not activated. My patience has just run out so have switched to another provider. Customer service is rubbish! I have made constant phone calls to Sky but they keep making excuses for not activating the WiFi ie. blaming other departments. Don’t choose this provider as Sky are useless in my opinion.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Midlands Sky  
I have been with Sky over 2 years and having constant problems with slow speed or dropping out entirely, each time I call customer service who are helpful and try to sort out the problems, including a few visit from engineer. This time, they said I need to replace a router and it's out of warranty so I have to pay £38.95 to replace it. Why do I have to pay for the faulty router? I'm now cancelling the contract with them. I'm left with no internet, going through a cancellation process with Sky and finding a new provider. I should've cancelled it 2 years ago! Really disappointed with Sky!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Allegedly I have fibre, but constantly suffering with buffering and sometimes I can't get online at all. Customer services were useless. Will not be using Sky again when contract is up. No wonder you have to sign an 18 month contract, it's the only way they can keep their customers!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Whitstable Sky  
Rubbish customer service. I went to Southside shopping centre in Wondsworth london to know the offers but a customer service assistant was very rude and doesn't bother to sell a package to me. Sky need to hire a good customer service assistant not like a rude guy in southside
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
My surposed broadband speed is much higher than what i am actually receiving. If i could give a -1 star i would
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
llanelli Sky  
Bad service, difficult to alter or change services. Eventually speak to a customer service operator who does not listen at best and tells lies at worse. Ill never use any Sky package again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Pelton Fell Sky  
The broadband speed is very slow and the reliability is poor
When you are using the Internet it often switches off(on my
iPad) The download speed on tv programmers is very slow ,
Sometimes it takes overnight to download a programme.
Trying to get through to Sky on the phone,where you should
be able to speak to a human being is a trial in itself.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Swindon Sky  
Sky want to reel you in and over complicate things. I am moving house and need to cancel. Just been through 10 pages of advertising and 'why are you leaving'? questions, to be told that I have to call them, when you call, it tells you you have to wait an hour and to check online. Check online and you have to call... Kafkaesque!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
London Sky  
Really bad wifi, i had the orginal sky broadband (17mbps) and it was really bad, now ive upgraded to the fibre one (37mbps) and im getting 2-10 megabites
per second. I wouldn't get SKY broadband as it is really bad
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnet Sky  
Absolutely terrible Broadband service. I have been with Sky for 2.5 years. Times of slowness or no internet is expected every now and again, however i have now struggled for over 3 months with an internet service that is slower than dial up (I had quicker internet 12 years ago). For the past 4 weeks i have had no more than 1mbps, i was expected to have up to 17mbps. Spoke to customer service who advised i need to pay £65 for them to fix this problem... really?!! i didn't realise the customer should pay to fix a service issue when we already pay for a service that isn't working properly!! Only other option i was given was to sign a new contract with Sky and they would fix this for free. Who in the right mind signs a contract for another 12 months on an internet that bad.. you will be right to assume i am leaving Sky and will not recommend there service to anyone, they don't care for existing customers.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Sky  
Moved from EE 17mb basic which worked a treat, but no longer had the chepa deal to SKY....

I now have 0.4mb speeds. No help. No installation, no support.

Utter utter junk and will cancel immediately.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Earls Colne Sky  
Cannot download as signal never gets high enough.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
Coventry Sky  
Rubbish spped If you cancel broadband and phone it doesnt stop TV so still get charged have to call to cancel which is 30 min to hour wait,
Never subscribe as very difficult to cancel,difficult to even do live chat,
Hexham Sky  
ABSOULTELY SHOCKING!!!
RANG UP MANY TIMES AS INTERNET SPEED IS LESS THEN HALF WHAT IT SHOULD BE SKY QBOXES DISCONNECT
COMPLETE WASTE OF MY TIME AND MONEY AND THEY DONT CARE!!!!
Garstang Sky  
In general SKY is absolute rubbish! I look forward to move to another flat and set up a better, reliable broadband connection. I am working from home and getting offline every 20 minutes, which is very frustrating... Customer service is not very helpful either, what they said is that a speed of our broadband is low and we need to upgrade. THANK YOU! but why the speed of the broadband is low? Never Sky again...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
The service of broadband is just so pathetic for the last 15 days . Using my mobile data to write this message as well. From the evening to early morning no broadband service and no connection to internet. And on top of it no customer care support available now.
  • Speed
    2 stars
Edinburgh Sky  
Just moved to Sky a month ago.
Great service. No hassle.
Good price for 18 month contract
No breaks in service and well above minimum speed - almost double.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Oban Sky  
Sky is a joke had a Openreach engineer out to find out what was wrong with our internet after phoning about an additional problem with the tv box not working. Open reach engineer told us that the max speed we could get due to our position to the exchange is 21mb however we are only getting 15 mb! However we are actually paying for 34.9-39mb for a year when we have phoned sky about this they have not offered us anything in a way of a refund even though they have charged us for a year for service we have not gotten! DO NOT get sky!!! The staff you speak to are a waste of time and very unhelpful!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Colchester Sky  
I have joined up with sky I spoke to a woman first was promised a new sky box and my broadband would go live on the 5th October I did request for an eingineer to come to my property they said I will not need an engineer to come out as I can do it myself, the service I have recieved from the team has been unprofessional I have been cut off the phone speaking to an adviser and they are still charging me for a service I have not recieved!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sky  
Moved house almost a month ago to a family members house who also had Sky. My mother called up to inform them, told to call back a week later in order to get our services switched on. My family member in the mean time had hers switched over 3 days into the move. Mother called up and spoke to a customer service advisor who's level of English was worse than a 1 yeat old told us he'll get it switched on in a week. The week passes no internet on, I call them up and get told that we had apparently signed up for Fibre which will take 4 weeks to be turned on. I get a confirmed switch date for 5th October. Call up and promised it will be on for 6. 7pm no internet call back and spend 2 hours on the phone to be told Open Reach missed the appointment and no one contact me to inform me. Now they say they cannot do anything until next week. I would seriously consider staying away. Calling up Virgin Media first thing tomorrow.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham Sky  
Extremely poor customer service. Waited in all day after arranging with sky and receiving a text message at 6am confirming 2 engineers were coming today to install television package and broadband. Television engineer showed up. Broadband engineer didn't although when I looked online it told me they were on there way. Tried to text sky customer service who didn't respond. After an hour on the telephone explaining I had paid for this connection and taken a day off work and still have no internet. They told me the installation had been rearranged, without my authority or anyone bothering to phone me and tell me. They offered me £10 off my bill and 1 free film for the inconvenience. I now need to take another day off work to get the Internet installed. What a joke, been put on hold I don't know how many times, really bad customer service with nobody taking responsibility. if I could get virgin media here I would have cancelled and gone to them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Houston Sky  
Laughably poor service all round. Being billed £104pm (after they bumped the price up without notification) for wifi that regularly cuts off and a TV picture that pixilates before eventually dying. Dreadful customer service as well. They couldn't deal with my complaint as they claimed (not for the first time) their computers were frozen so couldn't access my account. And the agent couldn't write down my number as they're not allowed to use pens and paper in the call centre! They haven't called me back. If you've got money to burn, give it to charity rather than this shower of con artists. Leaving Sky and their utterly rubbish range of products, never to return.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southport Sky  
SKY is ripping me off and the customer service cannot do anything about it!!! They are charging my credit card via direct debit every week (or almost) of gbp 10.00 without my authorisation and there is nothing they can do about it. They told me to check with my bank. I have been spending my time calling them and they cannot help!!! A NIGHTMARE! TO AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
SKY HAS ALWAYS BEEN GOOD ALL THESE people giving it one star must live in the countryside.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
LONDON Sky  
Very unreliable, overcharging you without telling you and with out any explanation, very un-profesional customer services (Himy), would never recommend it to anyone
Sky  
Poor and intermittent service.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
20 HIGHHEATH,WASHINGTOTYNE AND WEARN Sky  
Amazingly bad customer service and overall rubbish broadband issues. I don't think they could provide a worse service if they tried.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sky  
I have never ever experienced such a bad service from anyone like i have sky. They have over charged, added subscriptions to my account i have never asked for and after being a customer for a very long time (silly me) i still cannot get them to shut down the account after asking them 4 months ago.I have been on the phone weekly, monthly, hourly continuously asking to shut my account only to be told they have added McAfee and then broadband and given an excuse of needing to wait 24 hours until its removed and that they would phone me back to confirm which they didn't. Only did i finally raise a complaint with the ombudsman recently to be told i have to give sky 6 weeks to rectify the problem.The Ombudsman only takes into consideration the time of date the complaint ref number was given and not the date the problem started. Also i have experienced constant hacks due to the yahoo service and have been constantly phoned up by a member of the sky team in the past asking to update this and that.I told them constantly i do not want them to cold call me but the phone calls came day and night. I would strongly suggest to stay away from this company and maybe consider a better more reliable company such as anyone other than sky.
  • Reliability
    1 star
south coast Sky  
Had issues for over a year, where the router will stop devices connecting to it, or "Connected, no internet" message will appear, Sky refuse to send an engineer to look at it, as it is apparently working fine on their end, and apparently the router internally is working fine. Diagnostics and a reset typically works and fixes the issue, however the issue is back after a few days.

Sky have tried fobbing it off as an issue with a device in the house, yet every device when it works can connect fine, and we have tried connecting each device to see which is the issue, and none are the issue.

The router being used is the one sky provided when we joined around 10 years ago, they refuse to replace it, even under the insurance policy we hold with them.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Thornaby Sky  
Been with Sky since June 2017. Best decision I ever made was to leave Virgin Media and join Sky. Excellent service and great service in general. Here’s hoping things stay great!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Liverpool Sky  
Recently upgraded to to Sky q with Sky suppose to be all singing and dancing equipment! The multi room options are contabtly freezing! And broadband is shocking , constantly loose connections with phones and tablet leaving me to always have to use my phone data. Totally unacceptable , spoke with customer service who sent out their engineer after the initial set up and they allegedly corrected the set up as I was informed it was set up incorrectly! But still receiving the same problems. I recently went to Mexico and receive better internet connection! I would t recommend Sky to any one as they aren’t rectifying the problems.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
South Notmanton Sky  
The sky braodband has issues, and hte customer care is very bad. They wont respond to you for a whole day and keep you waiting
  • Speed
    2 stars
  • Reliability
    2 stars
Reading Sky  
Some Of the worst customer service I've ever encountered. If you have any issues you will be waiting over an hour to speak to someone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
liverpool Sky  
Cant wait to leave sky after so many years, sole cause is the internet, is it possible to have worse intenet then sky? Dont think so. Slow, No range, completely pointless in paying to use such an awful service and phone reps are so unhelpful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
So many sites blocked!
So slow!
Range is so terrible!
Talk talk is cheaper and more reliable than this rubbish. I really regret choosing Sky and will leave as SOON as I can.
Truly terrible wifi
Just very very very bad

Put a knife in your eye rather than endure the agony of choosing Sky Broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
A comprehensively shambolic experience. Sky Broadband is a complete and utter waste of money. For over 5 years now the company have failed to provide the advertised speeds or reliability it claims to offer. Instead of fixing the issues, they offer an upgraded, and more expensive, package which again failed to provide even a basic internet connection for the most part. Even with SkyFibre I am unable, even to watch YouTube at the best of times and I can draw no other conclusion but that the company straight up lies about my Fibre connection. Being with sky has been a torturous, unpleasant, aggravating experience which I can finally rid myself of this month by moving house. There are likely faster internet connections in the wilds of Russian Siberia than the speeds provided by Sky in my very urban, non rural place of residence. The half life of fundamental particles such as the proton have seemingly quicker decays than the download speeds when Sky is your ISP, and boy would it be more fun to watch the entire decay process for 10^32 years, than it is to have Sky internet. I would not wish this Service upon anyone. 0/10
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Burridge Sky  
Appalling service repeatedly hung up on. Change your bill without informing you. Bad broadband spead
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle Upon Tyne Sky  
Couldn't make a worse service if you tried. They never answer emails and the phone queue is very long. Broadband speed is roughly 1/5th of what we pay for. Service drops out completely about once a week, from anywhere between an hour and a day. Don't go with Sky! They are *AWFUL*
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Fine when it works but if for no reason the telephone line drops and several days later the internet disappears it becomes clear that 1) fixing of the problem is a problem in itself ( I'm waiting for a week now to have it fixed, 2) god forbid you forget the password of your account as madam in the customer services refused to even run a test.
All in all my first bad experience is the reliability but if you add unhelpful staff thus gets too much. I will leave pronto!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Westminster Sky  
they are rubbish. charged me with 40£for nothing...i give message on facebook and they told me "I'm afraid there is no details on this account that I can use to verify you, you will have to call us, 03442414141" .. i stayd on line 30 min and no one answer.. DON.T BUY FROM SKY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Been with sky some years, having previously been on virgin which hardly worked in my street on certain times. Had very few problems, always been their FAULT. But try talking to them in the phone and impossible
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Nottingham Sky  
Got an appointment in 2 weeks time, the engenier will come any time between 1 till 6pm, asked a day off at work to be here. The egeneir shows up check the house around, check the front of the house, and decided that he cannot do the job cause he has not brought the cable that he needs or the ladder. Call Sky and they said that we will have to wait 4 more days to get a chance to get another appointment for the next 3 weeks. Like seriously?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wansted Sky  
MY BROADBAND IS UNRELIABLE KEEPS GOING OFF ?
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
CLACTON-ON-SEA Sky  
Absolutely shocking service internet doesn't connect im going through 20 pounds worth if data a month or more had engineers out etc they talked me into getting fibre but that will take 4 weeks so im paying for sky that doest work and data in having to use its a noke i wouldnt recommend this company to anyone!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Merseyside Sky  
I wish I could give zero stars. Wifi connection and speed is so poor you cant even watch a youtube video never mind any streaming service like netflix. Tried connecting with an ethernet -no better. Phoned sky "speeds are fine on our end" "try changing channel" "make sure theres nothing in the way of the box" . Never again using sky for internet. Its entirely possible dial up was faster.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland Sky  
So slow
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
London Sky  
Probably the worst company of any sort that I've ever been involved with. Avoid them like the plague!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Solva Sky  
Horrible experience since renewing my contract with sky! Constantly pressing the RESET button to get a short period of wifi connection. To then be told I have got to wait another week for an engineer to get round and have a look for me to see what the problem is after numerous times of speaking to customer services and taking the bl%%dy face plate off!
Safe to say I reminded sky about there breech of contract as it would be 50 something days with out no/ very little internet connection. To then be told they can refund me £7.50 for the inconvenience, safe to say I have cancelled early and will never use this so called FAST broadband provider again.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry Sky  
Why oh why didn't we read the reviews. Cannot wait till contract ends, then we are steering clear forever. They advertise 56mbps. When you sign up, they say it's more likely to be 30-45mbps. What you actually get is around 10-12mbps. (And that's the best speed when you first join). It drops until you have appalling speeds that the older broadband from 1990 could surpass. (We're talking Kbps)! And don't think complaining helps. You are doomed if you make the mistake of believing you will be one of those lucky ones who can actually watch YouTube or a movie without buffering at 5 minutes in!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Kent Sky  
Literally the most pathetic excuse for an internet provider you could ever be scammed into a package for. The speed of the internet is entirely unpredictable but nontheless it takes 20 minutes to download 1GB files which is pathetic by today's standards, the connection itself is iffy too, you never know if you'll be able to keep a consistent ping to anything and whether or not you'll be able to watch the minimum acceptable video quality (720p) sometimes it even buffers on 144p. What happened to "no buffering" sky?. virgin media is better in every single way, it is more reliable in terms of the speed of the internet (in my opinion it eclipses the sky packages) only taking an average of 5 minutes to download much bigger files than sky could manage in an hour. all in all, Don't waste your time with sky and find a better provider because it is disgustingly bad.
Sky  
Worst internet I have ever had. When we moved into our new house we went with standard unlimited broadband which took 6 weeks to install and was utter rubbish after a year or so we upgraded to fibre and for some reason its worse than standard broadband. Customer services are a joke 4 times iv been on the phone for around a hour with no answer. I will end my contract when I eventually get through and will never use sky again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glastonbury Sky  
awful customer service, awful prices for the internet speed they offer
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
eastbourne Sky  
Absolutely terrible. I cancelled, got email through confirming and then discovered I had money taken out of my account after services had ended. Sky already owed me money as the cancellation date was before the end of the month I had paid for in advance. As if that wasn't bad enough I have to ask sky for a refund in 2 months time. And I can't cancel the direct debit as that will mess up getting a refund. This is exactly why I dislike direct debits.
Lancaster Sky  
I really would put zero if I could. 15 days, 6 engineers and approx 6 hours on the phone later, have internet back, finally. Staff lie, misdirect, and rescind and are inconsistent and rude. No proper complaint system, that ensures a paper trail, thus no incentive for staff to do better at all! very stressful experience
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
oxford Sky  
I really wish zero stars was an option, because that's how horrible sky customer service is. I've been calling for a month to cancel my broadband and their phones have always been 'extremely busy'. Then I messaged them on Facebook and was given an absolutely silly reason as to why they couldn't help me, after which I was asked to call again. I'd suggest just to cancel your direct debit if you have one set up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Sky  
I really wish zero stars was an option, because that's how awful sky customer service is. I've been calling for a month to cancel my broadband and their phones have always been 'extremely busy'. Then I messaged them on Facebook and was given an absolute rubbish reason as to why they couldn't help me, after which I was asked to call again. I'd suggest just to cancel your direct debit if you have one set up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Sky  
The customer service representatives are rude, incompetent and unable to understand simple requests. I have been trying to cancel my sky account since 1st July but it is beyond their intellect to comprehend this request. I'm still being billed for internet services I don't use and when I tried to bring this issue up, I was on hold for 51 minutes only to speak to a representative finally who was humming a tune while pretending to listen to my problem and then hung up on me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Keeps disconnecting, poor speed, poor support. The only good thing is that it is cheap.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford Sky  
Absolutely terrible broadband & customer service! Take 20+ Minutes to get through on phone, they pass you around from person to person, call lasts more then an hour, the wifi signal is choppy and all they do is offer crappy booster..i have had ALL types of problems with sky for years!! im looking into virgin or something similar. Ive truly had enough!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London town Sky  
poor service and when I explained that my broadband speed was low they said it was my hub and they wanted to charge me for a new hub
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Eastbourne Sky  
Was going to change provider just over a year ago as sky was getting too expensive. They reduced the package meaning less programs but it did bring the price down. Was promised a new router as ours was over 10 years old. It is now been just over the year of the contract we were persuaded to to take out. Broadband speed is almost none existent still the router hasn't turned up.
It seems they will tell you anything including out right lies just to tie you in to a new contract.
Currently looking to change provider wouldn't advise people to use the if they were the last provider left on earth.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Thetford Sky  
i have been a sky customer for many years.i was using sky fibre unlimited and it was great,fast,reliable and good value.i recently decided to upgrade to fibre max unlimited.have to say I wish I had done it before now.almost double the speed of sky fibre.i am delighted.maybe because I live a few hundred yards from the exchange that I get good speeds.
  • Speed
    5 stars
dunblane Sky  
Used Sky in 2 person household from early 2016 to middle 2017. Stopped recently as I moved out of the country. We were on the cheap non-fibre plan with unlimited usage and max download speeds of about 10 Mbps.

I must say, this was one of the best internet services I ever used. In 1.5 years I recorded no downtime and I never noticed any meaningful slowdown in speed, and was able to watch full HD on Netflix and watch iTunes HD movies after a small buffer period.

One thing though, after 12 moths, the rate reset about 10 pounds per month higher. When I called to cancel, they offered a new 1 year contract with that 10 pounds per month off. So you may be able to call and threaten to cancel to reset to a lower rate.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Oxford Sky  
Ultra slow broadband 0.2 mbps
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Exeter Sky  
Broadband is pants! I can never get over 4mbps! Up load speed is even worse! Are they deliberately slowing it down so we have to pay more for fibre optic?! On-line gaming is an absolute nightmare. I don't bother anymore!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Braintree Sky  
You 'sold' a package to us and said it was a cheaper price, only to find out it was more than what we were already paying, and then tied us in for a further 11 months, the internet speed is the biggest load of crap I've ever experienced, I would not go any where near these bunch of melons
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Colchester Sky  
Terrible service. I've been with them for 4 years. The first time it took them more than a month from the original activation date to actually activate the broadband. When I moved apartment a week ago I used their move home service. I' scheduled the activation in my new flat for the 22nd of August but after standing me up twice (lying about the fact that they called me), they tried to reschedule for the 21st of September. I canceled the service immediately of course.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
London Sky  
Just been on the phone with sky customer service and was told to buy a new router because it's not working well as what it should, it goes off from 12 midnight till around 5 in the morning and they said it was my responsibility to take care of the router..... are you joking me right now! Also to get a new router I have to pay £69. Even though paying £30 a month for the last two years means absolutely nothing to them...!! Disgusting
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Blackburn Lancashire Sky  
Cancelled the broadband after 5 years all good the guy said to leave the direct debit in to have a refund. Instead of a refund been charged again for a service I've cancelled
Call them again been waiting for 1 hour to put me to the billing team which has told me I was misinformed and in order to get my money back have to wait another month and call them back. Totally useless they take the money but they can't put them back. Overall I wouldn't recommend sky to no one Very disappointed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
London Sky  
Really slow and a complete rip off, supposed to be no slow downloads rubbish
Sky  
Not getting what we are paying for ?:
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East ardsley Sky  
Crap wifi. Only goes about 10 feet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Craigavon Sky  
It's the worst internet ever unstable ,slow u need restart router all time. I feel like I'm back to medieval times. Don't recommend
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Sky  
Sky Fibre Unlimited is a very reliable, very fast, internet connecttion. I now get 28mbps compared with 20 on Zen Internet Fibre. Sky are my favourite ISP.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
South Wales Sky  
I don't usually leave reviews, but I have tried, and persevered with sky. Tried technical, tried to call, tried to e-mail but all with no success. I have seen a lot of bad reviews on here. I signed up to sky fibre with a new sky Q hub a year ago, I had nothing but slow slow, 4mbps,technical says I have 24, but independent results show 4 to a max of 8. After I tried to complained with no real access to a person. I have given up and today I have given in, cancelled and will try another.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshire Sky  
As a student myself and my two flat mates had sky broadband installed because it was one of the cheapest offers on the market, and everyone we knew had decided to go with Sky also.

I must admit, we never had any issues with connection except for when there was a storm, and the speed wasn't really an issue either. However, the customer service from Sky is appalling. Trying to cancel the broadband was a very difficult process - one that started in early June and has only just concluded in mid August. Sky had continued to take money from my account the month after it was cancelled, having given the required 14 day notice this should not have happened. To make things worse, every time we phoned the customer service team we got a different response, initially telling us that we owed more money for cancellation despite our contract term being over. Both members of the team at the call centre we spoke to about this were rude, patronising and unhelpful, and both insisted that we had been told about cancellation fees when we took out the contract (there was no mention of this as we didn't cancel it early). Having paid the extra they claimed we owed, I then received an email stating that I was due a refund for the money that had been taken out of my account and the extra I had paid.

I think it is worth mentioning that all 6 of my student friends that chose Sky broadband for their student houses also had very similar, if not worse issues with sky when it came to cancellation. Definitely an experience that none of us will be going through again.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Swansea Sky  
Canceled at end of contract, offered sky TV at no charge so I said o k .Then found out they charge10 pound a month for TV.if I cancel TV and keep broadband and phone the price goes up more than 10 pound. What a con. Seems they just take every body for a ride...
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Kent Sky  
We had to have a new hub due to lightening and they sent the Q Hub and what a load of rubbish it is. The range is appalling and the signal drops all the time. Hub is downstairs and if I go upstairs my phone struggles then starts using 4g. I'm going through data like water. I had trouble with the last one having bad range, but at least speed was consistent.

I call them to be told it has a range of 100 metres, yeah right! Then told its environmental and probably due to being near another electrical item. I move it upstairs to a room with nothing else electrical, no change at all. My phone finds lots of wifi connections in my street, most of them BT, but can't find mine 10 metres away. Sky tell me that though it finds them, they wouldn't connect. They talk the most ridiculous drivel, at least it picks it up from a house 30 metres away unlike the Sky one 2 rooms away!

They then say it's slow and drops out cause of the channel, so I change it, numerous times, no change. They then tried to say its my device, but I have not had a problem with both Virgin and Talk Talk at my mothers and brothers homes.

We can't watch videos for the constant buffering. My daughter plays games is is always hollering it for running slow. I will be calling them tomorrow to cancel my contract. I've never paid so much money for such rubbish.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Kent Sky  
Its worst broadband i have ever used. Free hotspots are faster and more reliable. They cant fix line, they cant guarantee any acceptable speed.overall its crap and will never take IT again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Sky  
When it is working everything is good but if there is a problem, it ia not possible to reach customer service. They cut my service 2 days ago white moving and they said sorry.no help nothing.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Wokingham Sky  
2 Months into my 12 month broadband contract, my speed has dropped from 8Mb to 5Mb.

Phoned Sky and they said that that speed is fine and they will do nothing. They gave no reason for my speed dropping by almost half.

Have lived here for 11 years with the same phone line. BT, TalkTalk and PlusNet all gave me 8Mb all the time.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Norwich Sky  
I don't usually leave reviews, but sky have a lot of bad reviews on here. I signed up to sky fibre with a new sky Q hub, I had the old hub and the speeds were very slow, 16mbps, after I'd complained a few times they sent me out the new hub and I'm now getting speeds of 37mbps, most of the time, there upto speed is 38mbps so I'm a very happy customer. Yesterday I had to get in touch with sky as my internet had stopped working, they arranged for an openreach engineer to come out today. He arrived this morning and the problem was, I'd been disconnected at the cabinet down the road, ( nothing to do with sky). It's up and working now.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bury St Edmunds Sky  
Absolutely awful. Since moving, the internet has been slow and constantly dropping out. The customer service are useless and just give a quick fix. I'm switching because the service has been so poor.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
MY YEAR OF HELL WITH SKY.
First I will say sky was ok at one time. But not now. When you join them there will insure your broadband it very good for the first 30 days, as you have the right to cancel in that time,but there don`t want that. After that your problems will start, speed will start being reduce,etc.my problem was I have to turn it all off at the main`s just get on broadband to open any pages,ive watch it going on and of all year,trying to get on youtube a nightmare. And the customer service, is diabolical, there will never admit that its skys problem, there get you to do stupid things, try to blame your PC,try all the time to say it`s not sky fault, you are getting ex amount of broadband speed down the line,etc,etc,sky are only responsible to send to the main socket,etc,shall say no more. But leave with this, YOU ONLY GET WHAT YOU PAY FOR.CHEAP IS NOT THE BEST.im going with BT fibre in 2 days time, got a good deal, and if that is no better after the year im turning it all OFF.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
scarborough Sky  
Not happy at all currennt speed struggles to cope witb multiple appliances signal conatantly drops mobile phone signal keeps getting booted n all sky tells me is signal is fine something inside the house is blocking the signal even after we moved ir several times th where they sugested i cant wait till my contract is up so i can leave them
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
IRVINE Sky  
I moved house on the 27th of July, our sky wifi meant to arrive on 31st July. The Sky Q box turned up aswell as the internet box but no internet engineer! We were told that they would be back at the end of the week to fix it and they didn't, ended up speaking to a robot and an engineer is supposed to be coming by Monday the 14th. I am very unimpressed and family members have had trouble with the wifi.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Chichester Sky  
My experience with SKY is consistently bad. The service has become progressively poor. I've had SKY broadband since 2012 and the service just seems to get worse and worse. They advertise that the speed is up to 17Mbps. I am scratching barely 2Mbps. A recent speed checked confirmed that my speed is 93% slower than what it should be. The exceptionally poor service began in March 2017. I contacted them and they said they would send me a new router. They made no mention that even though I've consistently paid for the service for 5 years without hiccup and the fault was on their part, that they would charge me for a new router. I've only discovered on 3rd August 2017 that they indeed charged me for something that was SKY's fault. Of course a new router didn't sort the problems out, namely the pedestrian broadband speed and a very poor phone line. This came to a head in May where I lost phone and broadband service for a week. Again, despite the fault with the service lay with SKY, they again in a very underhand manner made it a condition of sending an engineer round that I enter into a new contract with them, even though I was paying them for what I thought was pursuant to an existing contract.
I have tried to contact their customer service team by phone and was left hanging for nearly 40 mins without an agent answering. Quite frankly, SKY's level of customer service is quite appalling. I am sick and tired of their surreptitious and disgusting practices and their underhand tactics in extorting money out of their loyal customers. I am on the verge of getting rid of them and going with an alternative provider. I am a very dissatisfied customer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bromley Sky  
Moved from virgin to sky in December. Big mistake. Broadband issues daily. Live chat always busy. Online diagnostic tool 'not available. Can not get through on the phone. Terrible service, terrible support. If you're thinking of switching, don't.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Slough Sky  
When moving house they have failed to move the broadband, we're still waiting after 5 weeks with no broadband for all this time. Now they are making cancellations and switching to other providers near impossible. You can never talk to a person on the phone, the robot either doesn't understand what you are saying or just passes you onto the facebook messenger service, before hanging up on you. There is no contact email.The facebook messenger service take ages to reply and always seem to be passing you over to other people so that your query and problems never get solved. So all in all lousy customer support, the phone number they provide as cost me £82 so far!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Haine Sky  
Would score lower if possible - dial up was quicker many moons ago and service shocking !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Sky  
Terrible. Avoid at all costs. Customer service representatives just don't answer EVER. If you want to get something sorted, just hope it's on their terms because it certainly won't be on yours.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wokingham Sky  
Slow, unreliable internet.

Had Sky internet for 3 months. Slow to the point where webpages have trouble loading. Tons of package loss leading to connection loss. Had faster, more reliable internet on my phone. When we explained the service wasn't working they charged us £70 for the cancellation.

Avoid like the plague.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
LONDON Sky  
Been with sky for 4 years and never had a problem until recently with broadband they sent out an engineer with a new hub and been fine since. Also get discounts for being loyal customer
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
nottingham Sky  
- Satisfaction implies you get what you paid for, therefor when dealing with sky this does not apply: they can't provide half of what they advertise. If I had to standardize the most satisfying experience it would be quickly receiving a slick looking router and easily setting it up (with aids) and then realizing by looking through the holes in the bottom that its made in china and takes half a day to siphon usable wifi.

- customer service: can easily be replaced with an automated system!... which continously links you to a sky self heal page why you dial support trying not to tear out your hair.

- Broadband speed, you definitely get what you paid for as you receive 144/mbps ! and then it rubberbands and alternates between this and 2/mbps ... maybe I'll hold off on fibre in the future. until a more reliable technology comes around (satire> google it ;)

- Broadband reliability about what you expect of a company that sells more than it actually has to offer.

conclusion 2/10
sky is terrible and still a irreparable cluster of pain till this day. Out source your internet from the US, at least they can bring actual results.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
london Sky  
Pretty rubbish really, the connections are unreliable, even those on fibre, there connection is not reliable, as soon as Openreach play with the junction box, then we have problems for weeks on end, then Openreqach come out again, fix the problem and everything settles until the next time. The providers are not interested, all they are interested in is stealing as much money as possible from their customers. In effect, Broadband should be considerably cheaper than what it is, it is only because of the greed of Openreach and BT in general, that we have to pay extortionate rental costs. The sooner the government stops BT and Openreach having a monopoly the better.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Kent Sky  
I've got a problem with my broadband I'm trying to call them 10 times for 10 month and they said you have to set up your Sky but still same problem what's the problem no signal for wi fi when you want to watch there any video you have to wait a few seconds connect and disconnect
when I have signal the same problem
  • Satisfaction
    1 star
London Sky  
Not at all impressed .we have been with sky for ages. Lately internet has been unstable for like 4 weeks and still nothing is being done about it. We have called them twice and still waiting for a part they are to send is to improve our internet. The first lady apparently forgot to lodge our complaint and even after the second phone call they haven't done anything . You wait like 35 minutes for someone to pick your call.
So frustrated!!!!!!!
Need to look for some other provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kingston Sky  
Where to start? Even by Skys own admission that our internet has been problematic for 3 months = but they don't know why and can't fix it! AVOID SKY at all costs I'd say. I have had to buy a 4G hot spot device and contract with Three just to use my email at home. Mind you at least I can use it while I wait for another company to come in and set up , the cancel SKY for good. Utterly useless!
Sidcup Sky  
Two years using sky broadband speeds were on average at 10-11mbps but for the last 4 weeks it has varied between 1.2 to 5.3mbps after 4 logged complaints you experience the most frustrating issues. If you ywant to speak to someone live you will be on hold for at least 20 minuets. The option is to use their text service which has taken from a start time of 0953hrs to 2145hrs then the assistant passes you on only to repeat all the security requirements again. I have had even worse service from talk talk because that's all they do.
Sky has become the next worst service, I am going to find some other provider !
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
newman Sky  
if i could put nothing for speed i would
promised the world but sold a dud the speed is so slow and un reliable my son is constantly saying go to virgin I'm not convinced it would be any better but sky have truly failed us I'm at a loss what to do can anyone advise at all
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
portsmouth Sky  
We got the premium WiFi about 2 weeks ago. When we tested the speed it was about 10mbps (download speed). This was way below the promised speed. We contacted customer support. They simply said that they can't do anything. Around 3 weeks from the installation, the speed is 0.05mbps (download speed). The utter degeneration of the WiFi is disgusting.

FOR YOUR SANITY'S SAKE, GO FOR ANY OTHER SERVICE PROVIDER
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
they sold my girlfriend a package where you have to pay per minute of phone calls. so we got a massive bill but they won't take the bill away as it was a simple mistake.

WHO USES PAY PER MINUTE NOW DAYS AND MORE IMPORTANTLY WHO SELLS PAY PER MINUTE.

sky do. plus they have terrible customer service.

use BT, virgin, Vodafone for internet or anyone else but avoid sky.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London. Sky  
Broadband stopped working one week ago. Contacted sky on day of problems, after trying all the tests they suggested, still nothing. Then they try telling me I need a new microfilter, even tho I akready tried a new one and it didn't work. FOUR DAYS later a microfilter turns up and low and behold it doesn't work. Call back, an engineer can come Wednesday, a week after the problem. We've had to buy mobile data add-ons as we work at home occasionally and then sky offer us £3 compensation for a weeks lost internet?! Ridiculous. I'll be cancelling as soon as possible.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
LOWESTOFT Sky  
Not very helpful when phoned seem to turn broadband up when you complain then turn it down again after a few days I can do practically nothing on internet I am a pensioner living on my own so they must think I have no call for a greater speed but my grandchildren come over and research their homework and try to watch educational programmes without success
  • Satisfaction
    1 star
  • Customer Service
    2 stars
Gilford Sky  
I wish I had found this site before I signed with SKY. The list is too long to post on how awful the service is from SKY, but the basics are.... When you call they dont tell you that the department is closed, it is not a 24/7 help line, 2 weeks to resolve an issue, as they dont want to spend the money so send out a new router then you have to wait to tell them its still not working. IMPOSSIBLE to speak to someone, I spent a total of 7 hours trying to do so. They force you in to messenger/texts/using the APP. Cancel engineers without notifying you, saying its up to you to tell them..... (I know I was shocked). Even their own staff, when you do get through, advise to complain to Ofcom as it is quicker. I work from home and for 2 weeks of hell, was offered £10 credit and 'no loss of earnings payment ''as they dont offer this'' So if you want good customer service, dont go with SKY, if you want good broadband - pay more and go to BT. NB: SKY advertise UPTO 17mb the reality is actually around 4mb. There are a lot of caveats to getting that 17mb. I have never come accross such a bad service in my life.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Constant and _very_ frequent disconnects that Sky themselves are depending on. You cannot contact Customer Service without being charged stupid prices for their phone-line, because they're eager to keep you on the phone for as long as possible (often times randomly putting you on hold for minutes at a time for absolutely no reason). God forbid you mention cancelling your service, they will say whatever it takes to not only keep you subscribed to them, but to also sell you extra packages that are supposed to resolve your problem.

They might claim to provide wonderful speeds and reliable Customer Service, but they won't. They're _depending_ on you having terrible speeds, so that you will call them and they can sell you a "better" package (better = twice the crap for twice the price).

To provide a poor service, that's okay. But to charge people a small fortune for it, and then try to price gouge them further, is just trashy. They're intentionally uncooperative on the phone, flat-out ignoring your requests to cancel the service, in favour of turning the "I can help you if you buy X Y Z" sirens to full-blast.

BT > Sky
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
Upgraded to Sky Fibre because the normal sky is honestly terrible. Upgraded and all was good for a while but now it is dreadful. Can't do anything and it is impossible to play online games because it constantly disconnects. Don't waste your money, go to BT.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
N/A Sky  
I have been with sky for nearly 6years never had a problem the past few mths my internet been goin on and off more then 5 times a day sky has sent people out 2 look the openreach worker 2day said I need the main phone line put in the front room as it's in hallway no where near plugs so I rang sky 2 get 1 and I got told I will have to pay (if I went with talk talk I would get it free) I told him I can't afford it as our wages goes on all bills/rent/food so I ask what is goin to happen if I can't afford it I get told pay it so I give up I will be telling every1 I know not 2 go on sky and I will be looking for something what works I have still paid my bills with my internet playing up thanks sky for nothing you will be losing a good customer
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackpool Sky  
The reason I gave you one star is because I can't give you less. The quality of the service is horrible. I'm changing my Internet provider first thing in the morning. Today I have wasted about 2 hours of my life trying to get in touch with sky. Not doing it again!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Thorne, South Yorkshire Sky  
Currently with Sky broadband and I have to admit I've had no problems with them. Currently get 38mbps even on Wi-Fi, only reason for leaving is I can get the broadband and line rental for a lot less (could be a big mistake in the end) but worth a try.

Please remember when these companies say Fibre they actually mean Fibre to the cabinet (FTTC) and not directly to the property. From the cabinet to the property it's still copper.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Kent Sky  
I had boardband connection problem since end of May, connection always dropped, tried to contact sky to solve the problem, spoke with their customer service in the beginning of June after queuing for nearly 1 hour, problem had not been solved, then from last Friday, I also used their message service, I spoke with more than ten people till now, Sunday evening, everyone just ask me' would you like me to  Troubleshoot  to find out the problem today with your Internet ?' After I answered yes then no response . Later it bacame a new person ask same question then disappear again. Never use sky. I try to leave as I got no connection for such long time but they said unless they found the problem, I cannot leave as my contract has not been finished yet, I think I have to pay the money and run away. My contact says that they will provide me boardband but they did not. And they refused to give any compensation. They got problems few times last year and there was no connection for the whole area for a whole day, they didn't even message us to tell us.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swindon Sky  
I used 4G for ages while living in the sticks, but when I moved into a fibre area, I decided to switch to sky fibre. I thought the 4G was great, but they put the price up, so byee. After I placed the order, I read a few negative reviews about sky and seriously doubted what I was doing, but it was connected on time and I got 37Mbit from the outset. Hasn't changed since. 4G did show 45+ Mbit at times, but it was erratic, whereas my fibre seems to be pretty consitent and is much much faster when using Netflex et al. Maybe other people have had genuine issues, or maybe they just aren't doing their speed test when no-one else is downloading. Uploading is admittedly slower than 4G, but I don't game, so I don't care. Just worth a mention. Ping latency is much lower with sky tho (150ms 4G vs 50ms Sky)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Elliot Sky  
Do not get. Wifi is very slow and it looses connection very easily. Not reliable at all.
Sky  
I can sum it all up in one word: Dreadful!

Reliability is awful. We are having many regular service outages, whcih remain unresolved. They like to send new filters, fobbing their customers off when it is the infrastructure that is creaking.

Their customer service is shambolic with long queuing times. I have been in queues for 54 minutes and longer at times - all the while accruing telephone charges.

Broadband speed currently runs at 5 mbps and they are still not acceting fault. I am sure they will send me another filter.

Stay well away is all I can say. They do not deserve your business. I wil go back to BT. As infrastucture owners they at least give you preferential treatment over any other comanies they rent their lines to.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicestershire Sky  
Worst broadband ever, dont bother. It is very slow and unreliable, was droping on/off every other day. Then i had to call to customer service, wait on the line for 1 hour usually and they said we cant do anything now, we will send an engineer in next 2 days. Then it got fixed, was working for a week and again, help line, engineer etc. Then i got very upset and cancelled, and they said they wont give me any refund because my broadband was at least some parts of the day working, this was a last drop. And when i was cancelling they were so keen to know with what provider i am going next and when i said BT, answer was, that its not going to fix my issue because they use the same phone lines, and they were trying to sell me more expensive broadband, that how rude they are. horrible experience with customer service and with the company overall. Have a BT now for 2 months, never had a single problem. Always connected and its so much faster. If you live in central London, stay away from SKY!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Worst customer service i ever had experienced in my life ..if you have any problem just switch service never expect any quick assistance from sky customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Wi-fi cuts our when I use the phone line. The phone line has a background crackle on it. Sky did not tell BT that I had switched and I was charged by both companies for a couple of months. Sky then told me that I should have informed BT, which I had - I told them I was leaving them for Sky and BT told me that I was allowed to inform them Sky needed too!! All in all when my contract is up I will look to move again. I used a switching company in the hope that it would make my life easier and they would get me the best deal. It did not and they gave me the deal and booked it as a new deal which made them the most commission rather than a switch.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Manchester Sky  
Do not get Sky Broadband. We waited in all day taking a day from work for the engineer and he never bothered to turn up. Called Sky and they weren't in the least bit interested telling me the broadband had been connected through an old phone line, the oldest one in the house.. that is in the wrong place. No surprise then that it's offline more than its online, speeds advertised at 80mbps is more like 2mbps. Had to go through great expense to set up the home network as the phone line is in the wrong place. Can't wait for the year to be up so Sky Broadband can be well and truly dumped.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Midlands Sky  
Absolutely useless! Out of 168 hours in the week i'll be lucky to 100 hours broadband, constantly dropping out!!! Make sure you've got a good data package on your mobile if you sign to sky!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle Sky  
So i've just moved into my new place, and there's sky provided by the landlord. It's unbelievable slow and all i'm doing is browsing the internet .. luckily i left my gaming stuff up north. Furthermore, the connection keep getting cut out randomly. I've managed to persuade the landlord to change it and get virgin media (thank god!).

stay away or you will regret it. don't try to safe a few quid, it's not worth it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
east london Sky  
Worst customer service i have ever experienced. I have moved home and called to report it to take my sky broadband with me. Everything done on the phone and they said it takes 2 weeks. Don't know why it takes 2 weeks if i am already a customer and i have the hub and they just need to switch on but ok. The date of activation they gave me came and nothing happened. Next day i called and the odyssey with the worst ever customer service began. You have to wait at least 15 min each and every time before getting semeone on the phone who in most of the cases can't do anything and just transfers your call to another department. Then after having spent about an hour on the phone waiting "kate" tells me the order wasn't done and i will have to make a new order and guess what: wait another 2 weeks!! Didn't accept and wanted to escalate, she is just calm and doesn't care and keeps repeating the same few words as a robot. After about 6 or 7 similar calls during the next few days always hearing another explanation "ghost order" "has to be cancelled to be reordered" "takes 24 hours to be able to reorder" then "it's now cancelled so we can't do anything" "recovery team has to get in touch with back office" "we don't know where the back office team is based and how to contact them??"... I have been promised a call twice on 2 occasions by them and didn't receive anything. Called complaint office: can't take any complaint because my line is not live ???!!?? WTH (that's why i want to make a complaint in the first place!!) Want to cancel my whole account and change to another provider, can't do that either.. Basically: "we are incompetent idiots who do every conceivable mistake and deliver awful service or none at all but you are our slave and we are just whatever we want with you.. And you have to call us and wait an hour in the queue every time"
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Sky  
Our broadband drops out several times a day. I have phoned Sky several times and every time the problem is blamed on our setup in the house and no solution is offered. To cap it all the connection repeatedly dropped while I was watching the All Blacks playing the Lions on Now TV. That was the final straw and I have signed up with BT broadband. Hopefully they will be better!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Colwyn Bay Sky  
Account Number: 623037780177

I never knew customer experience could go from bad to worst. Just one month into taking out a contract with SKY, I have experienced the worst customer service ever. Ranging from miss selling, miss information, bad customer service .....the list goes on.

When I signed up for my broadband with sky (Sky Fibre Max), i was promised I would get from 70 - 80mb speed. This wasn't the case, as i was only getting less than 30mb speed. After several calls to Sky technical service, technical advisers confirmed that there was a problem and that they will send a BT engineer to resolve the issue. BT engineer came as promised, ran all his test but said the speed in my flat had been capped at 60mb by sky and that I would need to speak to sky to uncap it. Called Sky again this time was put through to the so-called Sky fibre optic specialist team after running multiple tests said they were going to send another BT engineer as the previous BT engineer sent didn't do his job properly. Another appointment was booked for a BT engineer to come out. The second BT engineer who came out repeated exactly what the first engineer said. Called Sky again, this time they acknowledged that they couldn't provide the 70 - 80 MB speed and that they can only provide up to 60mb. Was then put through to complaint department who agreed to reduce my monthly bill as Sky is unable to honour their agreement. Up to date discount promised has not been applied.....

Thought issue with my broadband would be the last of me calling Sky but that wasn't the case. After waiting for over one month and taking a day off work for a sky engineer to fix my Sky TV, the Sky engineer never turned up. Called Sky to confirm when the Sky engineer would be arriving only to be informed that sky cancelled the appointment. the reason for cancellation unknown - something to do with a computer glitch. After spending several hours on phone, the customer service adviser promised to add a credit to my account for the mess up and would send a message to sky back office to get me a sooner appointment as the next appointment they can offer me from their end would be July end. Also promised to call be back to confirmed everything has been resolved.

I joined Sky 30th May 2017, and I have called Sky customer service over 20 times logging over 7 hours call time. Been promised calls backs from all advisers I have spoken to all claiming to take ownership but never do I receive a callback. As it stands, i have three to four open complaint ( See Reference number: 822119293, 821589876, 822119293) which are unresolved.

Discount Promised on bill still not applied
Credit Promised for Sky engineer not showing up still not applied

Sky customer service advisers are quick to get you off the phone. They tell you what you want to hear but when you call back and speak to a different adviser, you get to know what the previous adviser have said to you is all lies

Is so troubling that a company like Sky can treat its customers like this and get away with it. Am short of words. The problem is no one at Sky are willing to help. Every time I ask to speak with a manager or the complaint team, the advisers refuse to put me through - all they say is they deal with complaints but they end up doing nothing promising calls backs which they never honour.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Sky  
Broadband hardly ever works and when it does it only runs at 1mb, customer service is terrible, takes an hour to answer the phone and when you finally get through no-one seems to know what they are doing, waste of money would not recomend at all
Hartlepool Sky  
I have been with Sky for 3,5 years now and never had any problems. I am only a bit dissapointed in the download (10 mbp) and upload (1 mbp) speed of the internet. Wish that was a bit higher. TV is good. If you cancel extra packages it is cancelled at the end of the month and the next month you don't pay for those packages anymore. Very quick service. Very friendly customer service. Very outstanding with not having any problems for almost 4 years.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    5 stars
Bradford Sky  
Worst broadband connection.. customer service agents are always busy.. most unreliable and slowest collection
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
This is the worse company I ever dealt with!
I ordered broadband and the engineer came to visit/instal it but I was away. We checkhed & noticed that we have access to internet, so my partner contacted SKY and explained that we have internet and they said that's fine. Suddenly after 2 weeks, they cancelled my order without prior notice!! I can't believe it!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Sky  
only had fibre a few days . To early to judge but seems slow. Previous non fibre very poor
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    4 stars
Torquay Sky  
was promised up to 40mb but test is showing 6.37
Sutton in Ashfield Sky  
Paying for the best package, my download speed is currently 500kbs, upbload is averaging about about 50kbs! Complete joke of a company, false advertising, terrible service, no problems ever solved in the 4 damn years I've been trying to get my internet stable!!

Honestly how they are still operating as an ISP is beyond me, please people, boycott this shambles of a company once and for all!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Widnes Sky  
What a joke. Never get this wifi. It's so slow so unreliable DO NOT GET.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wolverhapton Sky  
broadband is very slow. Sky told my partner when she phoned up to complain that it would be the same with another provider as it comes through bt lines, load of rubbish!!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
selby north yorks Sky  
broadband to my flat poached by engineers on 2 separate occasions from flats below me. On second occasion called sky who assured me it would be fixed. They refused to send out an engineer on the weekend but sent 1 out regardless on a weekday on 2 separate occasions when I was at work?!! 4 engineers & 2 months later & problem not fixed but assured by sky that I will be reimbursed for my monthly spendage - finally engineer fixed it with a simple solution & when I requested reimbursement for the £84 I was spending each month was told that they would only give me 1 weeks reimbursement because I wasn't around for the 1st engineer!!
Disgusting- if I could give 0 points I would
  • Speed
    1 star
Sky  
I would reliability no star but the settings done allow for it
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Elgin Sky  
Absolute garbage please avoid. Wished I had stayed with BT no problem whatsoever quality. Moved to Sky because of a TV deal and all I have had are problems. Apparently there is no problem with speeds to my router, I have too many devices attached. Yeah right that's why I must be getting only 1mbps on average on fibre, why was there no problem with BT then. Rob-dogs
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Halesowen West Midlands Sky  
What a Jokers! Avoid this company! 5 days without phone and broadband and what? Today finally they have book engineer.. but I have to wait for him next 3 days! Customer service does not exist - just ctrl+c ctrl+v Never more with this company!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshunt Sky  
Broadband not working, rang on Friday night waited over a hour to try and get it fixed only to find department closed at 11pm. Today rang waiting near hour again to find there is a broadband problem but it will be fixed in a couple of hours. 4 hours later still down, then told use new text service as it's quick? What a joke they take over hour to text back. Sky customer service is a joke.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crawley Sky  
We have moved home and it took 3 weeks to provision another line but that might have been BT rather than Sky. When the arrived the broadband did not work. According to the customer service, it was due to the fault on the line. Customer service said that the engineer will come within 5 working days. 45 minutes later, the engineer had fixed the line!!! :-) WELL DONE!!!
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    4 stars
Watford Sky  
Sky charges you fortune but service is the worst and very very bad. Broadband and internet connection slowest ever, cheapest broadband would have much speed. It disconnect very often, I lost a lot of data. No recommendations, I'm waiting to to quit sky asap. They don't have reliability. Internet I'm getting not what I'm paying.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Walton on Thames Sky  
Sky seller was promising that their service is best and much better then others. After almost 3 years I can assure Sky has very, very poor service. From 18.00 to 20.00 broadband is so slow so I cant even watch youtube, after calling Sky they didn't improve any thing just said that all providers has same problem, but of course they don't forget to rise the the price every year without any improvement in service. Don't trust them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Very poor quality.. always disconnecting. You just cannot watch any videos smoothly even on YouTube. You can only expect a normal speed of network in the afternoon for around 2 hours during weekdays. If you want to use internet at night or weekends you need to be very patient and wait wait wait. The worst broadband experience I have ever had.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham Sky  
It started off well, then over several months the service (internet speed) dropped off! I rang them to ask why, but they insist that it has been improved? It doesn't reflect the reality when I tested the speed online I got 2.54 when the promised 8.0. OK, it was 18.20 when I needed the internet.... but this is something they should prepare for. This is little better than dial-up!

Disgusted.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bridgnorth Sky  
All icwanted was a quick switch from By to Sky , I was connected after 10 days, very inconvenient, stressful, engineer came out .... I only wanted/needed unlimited sky broadband, as it would/should have been £57.50 a month but I now pay £70-81. With fibre unlimited, t.Only myself uses it so no need for this, am very dissatisfied with how they have treated myself. I have tested the speed a couple of times and its not fast as my By broadband
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Matlock Sky  
Absolutely diabolical would never use sky again broadband awful customer service rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pontypridd Sky  
Honestly one of THE WORST experiences I have ever had with a company of such supposed stature.
A painfully annoying sales woman sold me a pretty reasonable deal, promising an early activation of my phone line and broadband - this was of absolutely tantamount importance due to large deadlines at work that required evening working from home.

They moved back that deadline without informing me by a week so I had to use a hotspot at great personal cost.

When they finally came to fit the broadband, they realised they couldn't actually offer me fibre and I've have to go through the entire process again.

Genuinely considering ending my contract our of principle.

Shocking service, shocking delivery. Avoid these money grabbing shysters at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Sometimes i check my speed, and i have 14 mbps download, which is good!
othertimes i'll be getting 500 kbps download, i phone sky and they just say that because i'm not connected with a cable it's nothing to do with them, 'We're sending 19mbps to your router, what ever happens after that is nothing to do with us' is what a sky worker told me down the phone.
Internet randomly drops twice a day!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
rhyl Sky  
Broadband was disconnecting every day.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
London Sky  
SKY has to be THE WORST INTERNET PROVIDER I have ever come across. Their engineer BROKE some telephone wire box in the front of the house. SKY advised me that I would have to pay for their error. Now I have a pretty USELESS hub flashing lights but NO INTERNET SIGNAL. SKY is NOT a company TO BE TRUSTED
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Avoid.
Useless provider.

I am on fibre. It was alright initially then internet slowed down significantly.
Information on the website is irrelevant. Almost impossible to get contact details. Googled "file a complaint" and found contact details straight away. Through, all advisers are busy permanently.
Website diagnostic tool shows that broadband is OK. However, speed check websites show very low speed and high latency.

I have made a mistake choosing sky.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
I advice other customer not to join SKY totaly. They treat thier customer like idoit. i sign up broadaband in April and i keeps phoning to them every week to get update no one know what is going on. At the end they told me my account is stack but previously they are waiting from bt openreach.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Cannot upload, talks hours to upload information needed for updates, select film for rent - cannot watch until following day; so slow to download.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Glossop Sky  
Absolutely the flakiest broadband I've ever used. Total waste of money. Engineers attended multiple times I'm going to log a complaint and apply to the small claims court to get my money back. Absolutely shocking service. DON'T use if you rely on internet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading Sky  
very poor quality and it's not stable at all!!!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
hayes Sky  
Is rubbish,don't waste you money with this
I call tham to cancel the contract that i had ,and they make me to renew the contract you gone get better internet.
Nothing changes the internet is still very slow and is going off the mostly of the time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton Sky  
I'm paying big money for 0.04 download which is a joke
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Eastkilbride Sky  
Moved to sky about 2 weeks ago from BT. Was dubious but the savings were good. Took the fibre max package and am getting 62mb download and 20mb upload, matching that from BT. Early days but so far am very pleased. The savings will be the icing on the cake.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bradley, stafford Sky  
PLEASE HEED THIS WARNING - STAY AWAY AT ALL COSTS.

Absolutely appalling service from Sky Broadband. We have been waiting a month for the internet to be activated. The line was taken over from my previous supplier for weeks now and still no internet. I keep being told the issue is to do with openreach and the only thing I can do is wait.

Each week I get a text stating the internet will be sorted out the following week. I am now being told to wait well into June, and that's not even for a date but rather that is when they think they may know the activation date.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
rubbish speed,bad service and bad customer service,all they care about is taking your money
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bolton Sky  
Don't touch Sky!!!
I've wasted the past two weeks trying to resolve problems over the phone. No wifi and my daughter is studying for exams and desperately needs it.
Returning g to BT
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Wirral Sky  
Love sky TV but swapped from BT as the offer to join both sky TV and internet was £30 cheaper a month.
Huge saving so cut ties to BT who were providing 79mps consistently for 2 years
Signed on for fibre max. 79mps.
Since joining I've had 27 at TOP once. Average is 7-15mps.
A monumental drop.
Sky and 'their minimum delevery' isnt worth the paper it's written on. They blamed all bar Pluto for the issues.

Told me my line can only handle 30mps... though I have infinity 2 before which deleivered all the time. And sky flogged me the max.
They blamed my set up ( plugging In a router) they even said BT restricted it! Unreal.

My honest customer advice is 'buy cheap, but twice' and sky was too good to be true.

Appalling service. Rude staff and I have since managed to cancel it.
Back with BT ( a month later) and my internet is back to 79mps... thought I'd pay more but BT squared a much better deal for me.
All in BT have their issues but I have to say. They are hands down the winners
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South wales Sky  
Conducted a ping test over a period of weeks. My best line speed was under 2MB. This is disgusting, I do pre-work from home and can't even send it to school. I have to drop it on memory sticks.
Funny thing is, after doing a test it goes up for a couple of days. Almost like they know I'm checking up and so they turn something up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ashington Sky  
Sky Broadband very slow - both for upload and downloads. Even with Ethernet cable we struggle to watch a movie without buffering. Would not recommend or use again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Cheshire Sky  
THE BROADBAND IS ABSOLUTELY DIER! I AM SAT 4ft AWAY FROM THE WIFI BOX AND MY PHONE IS GETTING A 1 BAR CONNECTION.

THIS HAS BEEN HAPPENING SINCE SEPTEMBER 2015 AND I'VE NEVER BEEN SATISFIED.
If you live alone and have one phone you'll just about get away with it but if you have kids with laptops and gaming consoles or need to watch youtube videos above the lowest quality, GET VIRGIN MEDIA
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
HIGH WYCOMBE Sky  
I've been with sky for almost 5 years now with the full broadband and TV package on the basic unlimited broadband. We have had issues when we moved in with the phone line but this was a BT Openreach issue and sky were very helpful in sorting it out promptly. The service was great quality with speeds at or above the guaranteed speed, the Router performs great in the house, not so great in the back garden, that's probably the only point I could fault them on technically.

Customer service has always been great with friendly helpful people on the phone or quick on the new messaging service.

The only other point I could fault them on is the price, it may partly be because we have the full TV package which is quite pricey but worth the money.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Cumbria Sky  
My broadband speed is no better than 'dial up', result 2.16mb. Been told I'm too far away from Hornchurch exchange.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Elm Park Sky  
It is absolute garbage!
Keep disconnecting itself, always a slow speed, I literally cant even watch YouTube videos on the lowest quality sometime (Thats with me being the only person using it!)
Complete rubbish, dont bother!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
carmarthen Sky  
just hate them allready!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
peterborough Sky  
Sky does not give any service to its customer rather it tries to snatch money from the customer without any service.Even it does not solve any problem after complaints. Its customer service is very bad.Such non-cooperation is very disappointing and unjust.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Moordown Sky  
We have recently moved house... it has now been 7 weeks and still no internet... I have chased this up till I'm "blue in the face"! All I can say is... don't bother.. seriously, just go elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
North Devon Sky  
1. On the 03.05.2017, I telephoned sky to inform that my internet was down.
2. I was asked to do a few checks ie switch off everything, re start everything which I did and the Internet remained off.
3. I was asked to get a screw driver and unscrew a BT box in my lounge.
4. I told the Sky representative on the phone that I would not do this as I have no experience or permission to be dismantling a BT box. I said I was not an engineer and did not want things hanging untidily in my lounge if I was unable to put it all back together again as I was not qualified to do this. I have my own business and rely on the internet so need it desperately to respond to emails etc!
5. The sky representative asked me to hold whilst she spoke to her manager.
6. She came back to the phone and told me that I either opened this box or risked no further action being taken as Sky could not send out an engineer with out such checks being done.
7. I absolutely felt bullied into doing something I did not feel competent or comfortable doing.
8. I informed the Sky representative that I was not happy with what she was asking me to do and stated she would not behave this way if I was someone of a higher profile. I could not understand why I was being asked to open a BT box that I had no authority or permission from BT to do so. By the Sky representatives own admission, the box belonged to BT and not Sky. What if something happened to the box and BT told me it was my fault and my problem since I would have tampered with their equipment.
9. The Sky representative insisted that I opened that box or risked weeks without Internet.
10. I informed the Sky representative that I would be cancelling my contract which she gladly accepted and put me through to cancellations.
11. In cancellations a very helpful man did his best to negotiate with his colleagues to sort out my internet without me having to open the BT box. He clearly understood my concerns and accepted what I was saying. Calls went back and forth, eventually, he came back and told me that his managers told him I either opened the box or risked no further action.
12. I told him I was definitely cancelling my contract with Sky as I was appalled by their stance in this case.
13. I told the man I was going to phone about to find a new provider.
14. I found a new provider and called Sky back to inform them to cancel. This time anther helpful gentleman took the call and read the notes.
15. He again spoke to several people about my case. He was not just going to accept my cancellation without putting up a fight to put it right for me to remain as a Sky customer.
16. By the close of business, he still hadn't made progress but promised to call me back the following day, 04.05.2017.
17. On 04.05.2017, he called me and told me that he finally got his managers to make a reasonable proposal to me. The proposal was:
i. I remained with Sky and they will send an engineer out to my home to fix my internet (which still remains down as I write this message at 11:15 UK time, 04.05.17).
ii. If I insist of leaving Sky, I must pay £49.00 for an engineer to come out to my house to look into the problems with my internet.
iii. I go ahead as I suggested to leave Sky, I object to paying £49.00 for the the engineer to come out, nothing happens and I may remain without Internet until the next provider takes over in a months time.
18. I was shocked by the fact that I was being presented with all those choices when my initial enquiry was not to leave Sky but to have my internet restored.
19. I told the Sky representative that I was going with option (i) and would pay the £49.00 for the engineer.
20. The Sky representative expressed his disappointment, then offered me a reduction for Sky TV if I kept this. I said I would think about it.
21. At this point, I was put through to the department that deals with commissioning engineers. This man in this department told me that even though I had said I would pay the £49.00 for the engineer, because I had opted to leave Sky, there was no guarantee that the engineer may come out to my house or resolve the problem.
22. This has really shocked me and shows that Sky is really not listening or interested in understanding my concerns from the beginning.
23. My intention was never to leave Sky, even though the service was never fantastic. Internet has always cut off and been slow, crackling phone line and the Internet often came back live again each time it cut off. This time round, it had been off for more that four hours before I made a call to Sky. This was disappointing for me.
24. Even though I have given notice, I am still obliged to pay Sky for a month and effectively, I am still a Sky customer up to the end of my contract. I have to pay the £49.00 for an engineer, only to be told that there is no guarantee that my problem will be solved because I have made the decision to leave Sky!. Sky would still take my £49.00 and I would still pay my monthly fee to the end but my internet still might not be on as to Sky, they have no loyalty to me now since I have made the decision to leave.
25. For these reasons I have decided the best decision was to leave Sky in a months time at the end of my notice period.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Lancaster Sky  
My TV has a problem with the satellite signal. Just called them and the early a technician can come is in 11 days!! ELEVEN DAYS!!! I wanted to cancel everything because besides this they took £20 on the direct debit wrongly. And they told me I can cancel but I would have to pay early termination fees!!
But if I'm 11 days late paying them, They would cancel my service... it's not very fair to the customer right? So I have to do all my contractual obligations in time, or I'll be punished, but sky can take as long as they want to fix a problem.
Being 9 months pregnant, it's not easy for me to move, básica all I can do is watch TV. And now I'll be 11 days looking at my walls, after paying £120 to sky!

This is awful awful AWFUL customer service. And I'm not happy at all. In 4 months I'm cancelling everything! I don't want it even if they give it for free.

Do not recommend!!!

Never had a problem with talk talk before moving to sky!

It's disgusting this service!!
  • Satisfaction
    1 star
Banbury Sky  
Our whole entire contract with them the broadband has never given us what we should be getting. Contact center never answers the phones and then they do all they do is read a troubleshoot sheet or just disconnect you if they can't solve the issue. Having to phone them every month to to try and sort things out. Nothing gets sorted! Awful company, awful service. I recommend either BT or Virgin. Don't waste your time or your money here!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Burgess Hill Sky  
So decided I needed broadband and contacted Sky mid February and signed up for their sky q broadband and television package. Satellite installed no problem ( although took two visits and had to cut down five trees in the back garden) but nonetheless resolved in a timely manner and up and running within three weeks. Broadband however has taken four engineer visits between sky and open reach, 11 weeks and over 10 calls sitting on hold to sky and still no broadband. The last engineer left saying the phone line is up and running four weeks ago, the line does exist as my sky id can be found when searching wifi connections. Sky are saying that they are waiting for a confirmation on open reach in order to activate my service after four weeks of calling and being told that my confirmation is stuck on the open reach system I asked what I need to do for someone to take my complaint seriously and they said all I can do is sit on the waiting list that I am already on. I asked if I can make a complaint to open reach directly which I was told I could but when you go on open reach website it simply tells you to contact your service provider. I cannot believe that there is no way that such a large company cannot resolve an issue so simple. Sky have now kindly taken to sending me a weekly automated text message for the past four weeks to inform me that there is a problem with my service and they are looking into it. There is no customer service interest they are happy to leave you to make phone calls and sit on hold to relay the whole story to their team, only to be passed to another department to retell the whole story again only then to tell you nothing can be done. I must have wasted in excess of seven hours sitting on the phone to sky over these issues. So I am now paying for a television package with only some functions working because not all the functions work without broadband. Totally fed up with the whole process and so disappointed that a company this renowned has no interest in resolving their customer issues.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West london Sky  
After 2 years with Sky it is time to move on. I just found that Sky was charging me £2.50 every month for not taking their TV package. When I called , they agreed to remove the £2.50 from my monthly bills which were almost £32 for the slowest speeds imaginable. I asked that they pay back my money which they had been taking from my account. After many calls I managed to get someone to credit my account . After all of that I was left with a bad feeling and they have lost me as a customer. I would not recommend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
I love watching you tube videos at 144p with lodes interruptions, LOVE IT
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
hyde Sky  
Problem after problem everyday if it was my choice of running the home would have left them while back had a new router and everything had people out constant saying everything okay when they where telling me they could see it going slow for anybody wanting to know if it's good no it's not worth a penny spending un needed money for something you can't connect to
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Sky  
Really good nice customer service and speed
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Llansilin Sky  
Changed to sky fibre from unlimited broadband was the worst experience I had. Fibre constantly kept losing connection. Contacted sky 5 times sent open reach engineer round to check line each time. Line both external and internal OK. Sky sent me another router still the same no change. Sky suggested to change the channel when I did could not get back on the internet at all and neither could my daughter. Had to use the old router to get back on the internet. Has sky change me back to my original broadband. All sky said was it was my system but my daughter had the same experience with her new windows 10 laptop. Definitely would not recommenced sky broadband of any kind to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hastings Sky  
Brilliant for 2 years but then removed Sky TV from package, now half the speed, frequent disconnections. Not the way to attract me back to sky tv again when they use these sort of tactics
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Birchington Sky  
Horrible people..I dont usually review but without going into all the niggly bits of how terrible they are... they even tried to continue the direct debit even after I cancelled well after my contract ended.. Horrible theives!... enough said!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
not good at all
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
sheffield Sky  
Horrible horrible experience. I register for a new connection at the sky stall in coventry and they gave me activation date after 13days. And the never ending wait of 13days, when I set up the hub, Internet connection is not active. I rang customer service and they asked me to leave the modem on till midnight. Can't belive. Even after 7days now there is no connection and they are passing the bucket around. Now it seems sky says it's some open reach fault. So this is 22nd April and I requested a connection on the 1st. I guess that's the reason they have contracts since they are aware of their poor service and if they leave it to customers to stay at their will, no one will. Horrible.
Leamington Sky  
The ping is absolutely amazing,1ms on speedtest and ~12ms in games,on wifi so i guess the router is doing good,just would like wireless ac,but to be honest the speed is very reliable,36-38mbps and constant 7-8 uplaod.

Cant really comment on customer service,though i guess the delivery driver was nice.

Very reliable connection,though in my opinion the range could go a little longer,1 bar from the garden :(
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Luton Sky  
I was with o2, they were taken over by sky, not much changed.
They are pretty reliable, but the download speed is less than a third of what I am paying for 5mb, instead of 17mb, so now they're putting their prices up, yet again, I intend moving to a different ISP to get fibre, and hopefully a faster connection speed, for the same price I am paying sky. It's time the government sorted out these ISP providers, you pay for one thing, but you get another, it's a scam.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
bolton Sky  
I am now using my third router supplied by Sky. I am signed up to high speed fibre which should give me a speed of up to 34 mbps. Best I have had is 29 and the lowest recently 18.
I am tied in to an 18 month contract at half price, so at the moment it's not bad value. Basic Broadband was not good enough. When my contract terminates, I shall be looking elsewhere.
An Open Reach engineer called and after much time spent messing with meters etc.said as far as he was concerned 34 was coming to the house and the rest was not his problem.
Sky give lots of useless advice such as don't have the router near a mirror, a fish tank or in an old house with thick walls-none of which applies to me.
It would be nice to subscribe to a company which would send somebody into your house to advise and check. Sky don't.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    4 stars
East Yorkshire Sky  
I was originally with o2 but they shipped all their broadband customers to sky with a deal to keep the same broadband costs for a few years which they did adhere to
It is now £10 for broadband unlimited which is pretty good value and the broadband network is usually fine
My only gripe is that I have to pay an extra £5 for not having sky talk which brings my bill to £15
We are on BT light user and sky cannot beat the BT light user cost for line rental, so I am paying them £5 a month for nothing
I've complained to them and even contacted watchdog who did a feature on it but nothing has changed
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Bedworth Sky  
I have been with Sky since they took over o2 and do not recognise the company other reviewers are complaining about. I have no drop outs and get 37mbs against their projected 40mbs. I do not have to contact them very often ( only to negotiate a better price ) but always get through in a couple of minutes and fined them helpful and friendly, even when I did have a problem when I moved a socket which the sorted.

I would not change.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
essex Sky  
Unreliable. Just constantly dropping, had to reset it countless times. It's a shame we had to leave Virgin when we moved home. Now it's more headache for a similar price...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton Sky  
First 2/3 weeks were as promised... It's been downhill since then really. It's been 5 weeks since I've been able to stream a YouTube video without it stopping for about 30 seconds every couple of minutes.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
LEEDS Sky  
Have been with Sky Broadband on their Unlimited Package since 2012. Only once before (in 2013), have I had issues, but a replacement router was sent out then which appeared to solve the problem. The service has been fine until last week when Sky performed some "Essential Maintenance outside of their control" overnight on their network infrastructure. These were not improvements. Since last weekend my internet has been progressively getting worse, over SIXTEEN disconnections last Sunday, THIRTY-ONE disconnections on Monday, to over ONE HUNDRED disconnections yesterday, and yes I have kept log files. Every time the connection drops an orange light appears on the router meaning its an issue with the network connection, i.e. at their end. With this frequency of line drops every 5 to 10 minutes the service is completely unusable. And yes, I have been in contact with Sky and they have performed a line test to no avail. The real issue lies in their overtaxed infrastructure due of the launch of SkyQ, oh yes, that shiny new box that brings SkyTv to those that didn't have it or lets you watch in another room also uses the same tired old internet architecture that is trying to supply existing broadband and fibre customers. Where's that extra bandwidth coming from? Whoops Sky didn't think of that. They have a history of this too, in 2013 (probably the source of my previous issue) they finally admitted to signing up too many customers and exceeding capacity. Looks like they've done it again! And what's with all these 5 star customer reviews that appeared here yesterday? Sky Employees trying to cover up their Companies' broadband meltdown? If you want to read about the real picture try looking at reports from down-detector websites and social media. Most customers want to cancel and are ready to chuck their routers out of the window. Can they cancel? Well they can try if they want to wait over an hour in a phone queue to do so; another of Sky's failings. In short, internet sucks, customer service is non-existent. AVOID at all costs!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Cornwall Sky  
Quite attentive on the few calls I've made to them - clerical errors do not exist - speed, so much better than previous supplier, whose attitude to customer service was non existent.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Exeter, Devon Sky  
Using the broadband.co.uk speed tester I achieved 37.71mb of my up to 38mb download and 8mb on the upload. I realise that location can affect performance but I am very satisfied with what I receive. Further to this, I got a very good deal off Sky and the service has been virtually faultless for the 8 months I have now had it. I will be renewing it next time around.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Wednesbury Sky  
Very reliable and constant speed of 12 m/bits. Only had one issue where broadband kept dropping out. Call centre answered promptly and they did all the checks and confirmed there was an issue. Engineer turned up the next day and was found to be a cabinet wiring issue.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Cheltenham Sky  
I live in the country so don't have fibre. Our broadband drops regularly, slows down in the evening and weekend so much do we can't stream
Because I'm not in a main network area I pay much more but receive a poor unreliable service
Shouldn't that be the other way around ?
Not happy at all
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Dumfriesshire Sky  
Never had anything but amazing service, and so much better than Talktalk was. Constantly receiving over 30meg download and no sign of slowing. My only criticism is the rubbish router, but you can get around that by bridging in your own :)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Barnstaple Sky  
Broadband very slow when you can get a connection
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peasedown St. John. Bath Sky  
Has sky broadband since December 2016. Nothing but issues with it and phone line noise since. Numerous phone calls and messing with router and phone socket resulted in engineer coming out saying phone socket was faulty. Was only getting 0.4Mbps. Replaced socket. Got 6.4Mbps for less than a day and now getting 0.1Mbps and nouse issue back. Worst provider ever.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bebington Sky  
It was fine until there was an issue, then it all became to much bother for them after the fix attempt failed. I had a sky call person put the phone down on me because he I told him his system was not accurately depicting my broad band speed, he was out by 10Bbsec.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
West London Sky  
It was fine until there was an issue, then it all became to much bother for them after the fix attempt failed. I had a sky call person put the phone down on me because he I told him his system was not accurately depicting my broad band speed, he was out by 10Bbsec.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
West London Sky  
Cannot watch a video or film without buffering so when my contract is up I will be changing because it's rubbish go to plus net
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Nottinghamshire Steven hap Sky  
New customer, installed was not working on 2 days later, used for 2 weeks got cut offf, inppossible to speak to anyone message service a waste of time, no one could tell me how to resolve the situation so told me my payment had not gone through- they had not requested it!!!! then told the day after that the order had failed and they could re-connect 14 days!!! I asked if I was entitled to go elsewhere as they are telling me I don't have an account- yes free to go, by the way how did we do 1-5 answer -5 what a disgrace
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
wolverhampton Sky  
Well were do you start with this company,personaly it should be shut down.well my experience so far,when it works its ok,(that's when it works)most times its hit & miss,im forever having to turn it off at the mains to get an internet,and when you phone customer services,which are a complete joke,you try to explain what is happening with the broadband,first there say you are getting ex amount down the line to the Maine SOCKET,(which according to them is all there need to do to take your money)hard luck if its not coming into your home,then the next bit is blaming everything else except sky,well for 7 months now ive watched the broadband going off on off on,just last night had internet on (and it turned itself off & on 3 times,but if I phone customer services,that is not happening,realy,realy BAD customer services,sorry to say LIEING,come naturaly to them.and im sorry to say mosy other IP providers are the same.SKY used to be ok at one time,BUT I WOULD SAY DONT TOUCH THEM PEOPLE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
scarborough Sky  
even if sky give you free broadband forget it they are useles
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
st helens Sky  
I rented an apartment 8 years ago I got sky, my housemate and I paid up and on full, 7 years ago I bought my own place, I told sky that I was leaving and wanted to shut my account down but that my housemate would be happy to keep sky. I was told that was ok, and now 7 years later Im getting some debt collecting company based in Scotland sending letters to my new address saying I owe money relating to the old address, sent them the one document they asked for relating to my new house. Told them Skys phone records would confirm my assertion, just getting generic emails from the debt agency, one after another, bullyboy tactics and refuse to engage in solving the problem or understanding the issues, Ive asked them for the documents they want,they refuse to say and just keep sending the same drivel generic message back they keep claiming Im still the contract holder despite them being informed I was leaving years ago and me shutting down my direct debit, all this for £66.15 for services I know nothing about. I always pay what I owe on time but am I hell paying a penny for something nothing to do with me and because Sky didnt shut my contract as requested 7 years ago. Stay away, money grabbers whose customer services cannot be trusted to do their job.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
belfast Sky  
DO NOT USE SKY! The customer service is atrocious, you will be lucky if you even get through to someone and when you do they are rude and unhelpful. You would think Sky (a massive corporation) would treat their customers better than this. I will be moving to a different provider (the stress isn't worth the money saved TRUST ME)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hertfordshire Sky  
I AM VERY ANGRY AND ANNOYED ABOUT THE WIFI SERVICE ITS UNBELIEVABLY TERRIBLE AND NO ONE SEEMS TO FIX IT ....... p.s get it sorted
Bristol Sky  
This is an advise to everyone that decide to joint to SKY please avoid this company their customer service is awful and SKY is totally and completely in breach of the customer rights. They prevent my migration with another company despite no outstanding debts were due. Employees at the customer centre are very impertinent and are there to generate troubles to customers
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Sky  
my internet is very slow and it goes off about 5 times aday sometimes more
dn104nn Sky  
New customer only joined this month, ive been lied to about my bill, first payment just got taken out on the wrong date. lied about the service i am getting, had me on hold just for 30mins, just to some advisor that didnt know whats going on with my account. Terrible service so far. Am glad am still within my 30 days cancellation period. Any customers looking to join sky AVOID. only been with sky two weeks and they charged full prices for my service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester Sky  
Broad Band speed is getting slower it has dropped 3Mb in last few days, my normal speed is 20.75Mb it is now 17.39Mb
Clacton-on-Sea Sky  
Why I stayed with Sky for more than 3 years I have absolutely no idea. Their upload / download speed is a joke for the package you pay. And without hesitation or an apology, they upped their pricing an extra fiver a month without informing their customers! Sod that, I've left. I now pay 9.99 all in (inc line rental). I suggest others do the same and look elsewhere...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Yorkshire Sky  
I will need an hour to explain exactly how many troubles I have with them even BEFORE I get connected my broadband(2 weeks after I sign the contract they just.. cancel it - so I wait another 2 weeks:)). Check your bills every month - sometimes they add something and after that they'll say that's add by you even if you not login your account:) I don't even know the password for it! As well I was waiting 3 months(!!) until they install my TV(additional to the internet packet). Shame, wait until contract is finish and just get away from them.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Salford Sky  
The download speed is very slow and appears to be getting slower.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    5 stars
RADCLIFFE Sky  
They would raise the bill every year, Internet speed was only 1mps as normal. After midnight the signal would drop off completely. We never got any rewards whilst friends did. We just gave up in the end as we could not use it. Customer service was from India
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham Sky  
AVOLD AVOID AVOID
I've been with Sky for only 2 weeks & I can't wait to leave.... My broadband doesn't work, they blame openreach (the uk phone liine owners) for this, but refuse to tell me what the problem is, tell me that I'll just have to wait another 2 weeks & in the meantime they keep billing for services (telephone, broadband, multIroom, boxsets etc.) which can't be used due to their failure to deliver broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Sky  
AVOLD AVOID AVOID
I've been with Sky for only 2 weeks & I can't wait to leave.... My broadband doesn't work, they blame openreach (the uk phone liine owners) for this, but refuse to tell me what the problem is, tell me that I'll just have to wait another 2 weeks & in the meantime they keep billing for services (telephone, broadband, multIroom, boxsets etc.) which can't be used due to their failure to deliver broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Sky  
I can't say much more than: Pathetic. I have been with Sky for 3 years, 3 years too many, being promised the Speed will improve with this, or that, Oh no Madam let's put you on Fibre (at a cost of course). Still no bloomin internet, meant to be running at 48mbps and it's running at 2. What compensation do I get - £2.50 in Tesco vouchers. Thank you, Sky. For nothing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
the initial sales blurb sounded great, the service they promised was second to none (absolute joke) the speed was slow, kept dropping out.. I was promised the price would be reviewed, reduced, when in fact it doubled as soon as my contract ended, the staff make false promises just to lure you in, my complaints were never resolved, sadly SKY are expensive, and do not provide the best service, AVOID SKY!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Otterburn Sky  
it is most likely the worst internet provider you can choose. The speed is good if its working but we have the broadband constantly dropping out.
The customer service is incompetent, very unfriendly and is lying into the customers face.
once our contract runs out we are gone and would never ever go back to any Sky company....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Bermondsey Sky  
I have been a customer of Sky for the last 6-7 years. However, they keep increasing the prices for existing customers, instead of showing a little appreciation for customers staying for such a long time with them. During my phone call in January, I was informed that I have to call Sky twice a year and ask them for a discount, otherwise the prices will continue to grow. The reason is that I have a contract for a TV taken in June and for a broadband taken in December, and Sky cannot do anything to join these contracts, so I don't need to call them twice a year for this reason. Moreover, when I asked whether Sky can send some kind of information prior the price increase, I was told "we cannot send you a letter or an email, we have enough customers - in fact over 1 million". Well, that is kind of rude. For the £72 I am paying per month for years, it is certainly not the answer I expected. I mean, even if you don't want to offer a discount, there is a polite way of doing it. I am considering moving to other broadband/ TV provider, so if someone can recommend any provider, please let me know!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Sutton Sky  
If I could give lower than 1 star I would, Sky Broadband is probably the worst broadband you can buy because in order to get the internet speeds you have to buy their booster, heads up pals it doesn't work, you pay for their services and then pay more in order to get what they advertise and then you still don't get what they advertise, Sky recently cut my broadband a month before my contract was up to get their leavers fee, they cut my broadband so they could get more money, if that doesn't give you enough of a reason to drop sky idk what will. If you have Sky now and think it's a decent or reliable broadband wait a few months till your contract is nearly up, you'd be better off with TalkTalk than Sky, you'd be better off without internet than Sky :) do yourselves a favour and buy BT or Virgin broadband instead, it may cost a bit extra but at least you'll get what you pay for.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northern Ireland, Derry Sky  
Your website tells me that I can get on Phoneline BB up to 17Mb and on the Standard Plan 7.5Mb. The best I have this am is 1.3Mb and it is frequently worse than this and occasionally nothing. I am about 3 miles from the telephone exchange and there are houses all the way along the main road and nearer the town the housing is much more dense. There is a BT cabinet within 100m of my house and one company has got a cable into this but BT/Sky have no plans for FTTC in the near (or distant?) future. I expect the new arrangements with Open Reach will make no difference at all to the situation and the only solution to make them move would be to allow them to charge the stated BB fee for the maximum speed quoted and those in the same fee bracket pay according to the speed they actually receive.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Greatstone/ Lade on Sea Kent Sky  
We are completely disappointed with the poor service that we have received from SKY as well as the poor internet that we have had to put up with. We have decided to finally leave them and find a better company- it is such a shame as they would good but when we rang up- they said they would send a replacement but we never recieved it, we still haven't.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Luton Sky  
Very unstable, always loses connection every 10 minutes, even when connected, it is slows 3 or 4mb a second. Sky is quite crappy.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Luton Sky  
What an absolute JOKE of a broadband server Sky is. Customer service is just as bad. People, please do not bother wasting your time over this abomination. They have the nerve to charge that much for such a hideous quality service. It will just drop, and stop working for HOURS on end sometimes. They never have an answer to as why this happens. They'll send someone out to look at it (which you have to wait what feels like years for) for them to fiddle with it so it works, and then the minute they leave it's down again. Don't even waste your time. We will be leaving sky and going elsewhere...
Somerset Sky  
After three years of poor to average service we decided two weeks ago to leave sky for Now TV and we cancelled the whole lot (out of contract). We then discovered that Now TV broadband is not yet available here so we called Sky back to arrange to keep broadband, no problem... We thought.
Last Sunday the broadband went off. We phoned Sky and they said that they would call us back on Wednesday to see if we still wanted to keep the broadband. Nobody called so we called them to tell them to forget it and we signed up with BT Broadband. Just received a letter today from Sky demanding early cancellation fees, even though Sky cancelled the broadband and failed to call us back as promised. The funniest thing has been realising that my gifgaff mobile broadband is faster than Sky's home broadband lmao. Avoid Avoid Avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Bury Sky  
Worst internet ever! connection keeps dropping like every 10 minutes every day!!
Stoke Sky  
Been with sky for a number of years and always thought they were good value as they gave me big discounts on my packages. But lately broadband slowed to a crawl, today 0.5 mhz download and of course it is my fault because I use catchup or tv in stby. Only using my pc gave up in the end cancelled gone with virgin full package although Have to pay extra. ( they advertise up to 17mhz and then on my sky page say I should get 1 to 4 mhz because I am 1.4 miles from exchange) so i am lucky to get 1 MHZ lots of well told lies
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
darlington Sky  
I downgraded from virgin to Sky basic broadband package. Despite not being at the price I agreed to Its reliable (but obviously not as fast as Virgins) yet still more than capable of coping with Streaming On Netflix, Amazon and Now tv.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    5 stars
macclesfield Sky  
Abysmally slow internet connection .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
CV34 6EZ Sky  
Broadband is slowing down and is currently appreciably slower (27Mbs) than the minimum offered (39Mbs)
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
West Pennard Sky  
It is really shocking service, i have only internet in the hallway and no internet in bedrooms and livingroom, they are not going to fix it and say you need to pay for engineer .im paying monthly for no internet and if i want to fix it ill be charged.shocking it doesnt have zero rating otherwise i would give zero
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sky  
Best download speed over our copper wires this week: 4.79 mbps - at 06:30hrs with just my laptop online.
Switch on a mobile and the TV and things go tragic. No information from Sky available on when we can migrate to superfast BBand which apparently is available in our area. Sky aren't interested in us having it.
Takes 80 mins to download a 9 mins programme in SD and for this we pay Sky a premium. It's insulting.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
Grimscott, Bude Sky  
Absolutely horrific product and service, broadband offers 10mbps for around 5 minutes before internet completely drops, have to reset router 30+ times per day just to be able to use internet for a few minutes, engineer visited and explained there were no hardware issues so he was unable to assist, as problems persist called sky again who explained they acknowledge they're service is faulty however will now charge £50 engineer fee as we aren't renewing contract with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge Sky  
please avoid this company! i was on my second router within a year of taking the contract. faulty routers are just one problem, the wifi signal will not go through walls/ceiling/glass! the router is only 'useful' if using an ethernet cable and even then i got a maximum of 1.1mbs. average speed is about 800kbs! truly awful product and pathetic customer service, when asking them about poor signal they always say it's my end that i'm not putting the router in a good place or that there is no problem and on their computer it shows 17mbs! lies lies lies! also just to sign off with the fact you CANNOT make a complaint. go on try and complain, there is no place to complain and the sky moderators delete ANY bad comments from their forums! sly sky indeed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
doncaster Sky  
Awful internet get now signal really poor connection when it does work all round bad
Adlington Sky  
By far the worst internet I have ever used.
It is extremely unreliable and I get extremely bad ping randomly without explanation....
there are one off days where it is actually usable for gaming but 99% of the time I am stuck with 300+ ping.
Absolutely dreadful service and no where near what was promised in the bundle.
I tried to contact customer service but apparently after a few resets of the box, there is,"Nothing they can do." If they actually cared for their customers they would sort all of these issues out...
There are loads and loads of 1 star reviews on this site and still nothing is being done.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Abercarn Sky  
Sky Broadband I can honestly say (and as any unfortunate Sky Broadband customer will tell you) is abysmal. The actual download rates one gets with their 'Mickey Mouse' broadband is often 6.2 Mbps or less and much less than their so called advertised rate of 16-17 Mbps for their '(Un)Broadband Unlimited' package. I am probably now going to leave Sky Broadband and their excuse for a broadband service because I have had enough of the lies about non-existent actual download rates that you will never ever get in a million years with Sly....sorry..Sky!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Purley Sky  
I strongly wish I could give no stars to this horrendous broadband provider...if it an even be called that. I live in a student house and other than the room the router is in, we do not get any signal in any other room. They say this is not their fault, but the house's fault and the way the house was built. They could send us a booster in the post to enhance the signal, however, they point blank refuse to do that as that is an 'accessory'. Never ever go with this broadband provider it is absolutely shocking and you will regret it for the whole time that you have it. Please please please go with another company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Sky  
Ive been with Sky for 10.5yrs signed up for the full package - Sports, Movies, HD , extra box upstairs etc etc.

The internet speed is laughable, for the last 6 months at best I was getting 2MB/sec download and 0.4 upload. If you try to ask them (if you can get thru) to sort it out they expect you to dismantle the BT box in the hallway, move your router there and connect it to a hidden point behind the plate then waffle away telling you exchange this exchange that, buy a new filter, its Open Reach at fault, you too far away from the exchange, more waffle about the exchange etc etc etc.

Virgin are coming this Saturday

Goodbye Sky
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Kidderminster Sky  
Absolutely horrible. The upload speed is the worst I have ever experienced and the download not much better. Nobody to talk to at customer services, the chat lines always busy and forget about calling.... you will spend ages listening to the automated sales person telling you why you should upgrade and get SKY TV.... Spend MORE money with SKY? NO THANKS!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Maidenhead Sky  
Shockingly bad - must have been a real mug to stay with them for 2 years. Broadband constantly on and off all day every day and slow beyond belief. Called them regularly to complain and tried 'over the phone fixes' with customer services numerous times and still had the same problem. They always seemed to blame Openreach. I eventually requested they send an engineer out at which point I was told I either paid for the visit or signed another 12 month contract. Told them to shove it and have moved to BT
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Perthshire Sky  
Appalling broadband, 6 hours to download a 1 hour this programme, called Sky to be told I was aware of the speed when I signed up, I have to 100% honest and I'm not kidding, the old fashioned "dial up" was so much quicker. Just signed up to hyperoptic to run alongside my sky until contract is up,I'm my opinion AVOID!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
So... after 15 days of no internet, 13 hours on the phone to either sky or the engineers, 1.5 days holiday taken and £28 of extra data bundles used... they offer me £4.55 in 'compension' and a £15 M&S voucher out of 'goodwill'. ARE YOU JOKING?! I find that insulting. Just the time I have taken off work has cost me £107.49. 13 hours on the phone (most of the time when I am at work) so lets say my hourly rate is £8.95- so thats £116.35 worth of my time that they have wasted. THEY HAVE WASTED £251.84 OF MY WORKING TIME IN THE LAST 15 DAYS, and then insult me by offering that pathetic amount of 'compensation'.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
London Sky  
I wish i could give no Stars. These guys will rip you off. I joined in February for telephone and broadband, had an engineer come over in late evening after a week delay . After fiddling with the wires, he told me that there is a problem with the connection and he will contact his sky team. After getting juggled around with appointment makings and dates to be set. 3 weeks after my initial installtion period, i call in to find out what is happening only to find that my package order was cancelled. Dont even think about joining them. Please for your own time sake, dont waste your time joining them. Please.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LONDON Sky  
Broadband dead slow my son cant game if anyone else using wifi. System keeps crashing and its so slow and unreliable i use my 4g phone more than sky broadband
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Inverkip Sky  
I found my experience with Sky to be the worst ever. The accountability for their poor and unreliable service was minimal, communication was poor. I would never use them again or recommend anyone too. Terrible and extremely disappointing!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hertfordshire Sky  
Overall Sky is good but still expensive. We get broadband speeds of 5 which is pretty poor but their fibre option not available in our area and not sure about the transition to Virgin Media as their customer service seems a lot worse, reminds me of the nightmare we had with Telewest years ago! Overall Sky okay, just wish fibre was available.
We have full TV and phone package too, only wish we could drop kids TV channels to reduce the costs but that's stitched up with other channels we do want! Very frustrating
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    4 stars
Gloucester Sky  
No connection or phone now for 9 days. Took afternoon off work today for engineer between 1 and 5 pm as instructed and NOBODY came. Got text to say Peter on his way at about 12:45. Tries to text back but I think it was one way. Rang Sky and they blame BT OpenReach. What next I wonder? I cannot take another half day off and why should I believe it will be different. How rude and totally unprofessional. And I am paying for it. Service, what service. How does one claim compensation that is worth having? Help.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Laleham Reach Sky  
Totally useless-

Had an my account for a month, spent £42.40 total (one setup cost an one month of bills) had two engineers come over, spent four hours total on their phone line and got NOT A SINGLE BYTE OF INTERNET.

They just couldn't get it working. Apparently something to do with them needing to update the Sky hardware in my building but successive engineers inexplicably failing. Bearing in mind this is in a new build in Zone 1 London- you wouldn't think it difficult. Cancelling it was a whole fandango, and I need to wait months to (maybe, possibly, perhaps) get my money back.

AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Been trying to upgrade to sky fiber all week and have only got though once and they siad thire computers where not working , been sitting here on hold now for 133 mins, I have now moved to another provider.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
london Sky  
Absolutely the worst broadband experience, drops, slow and they do not let you cancel. Totally disgusted.
I would not go with sky for anything again, and previously albeit several years ago it was very good.
I just want to cancel. And use a provider that works.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Yorkshire Sky  
My experience with Sky and their broadband has been somewhat mixed, but mostly negative after being with them for around a year at this point. When it works it's actually pretty decent, I can keep a good connection to stuff like servers and hosts, and downloading -- while obviously not that fast -- is usually not bad either. And it is an unlimited service, so there's no real limit to what you can do outside of really intensive tasks that go past the provided bandwidth.

My biggest complaint however is the reliability of it all. The above statement is irrelevant most of the time, as I am constantly hit with huge spikes in lag or latency when playing games or streaming a basic video, and even worse the broadband tends to disconnect entirely which results in loss of connection and is incredibly frustrating to experience. I wouldn't mind this so much if it happened maybe once or twice a day, but I suspect that it happens dozens of times per day and makes me a bit afraid to do something over the Internet in case it does happen.

I have used customer service a few times and am likely going to start looking at perhaps switching providers if my experience with Sky does not improve, but even when officials come directly to my house it doesn't end up being very useful. I've had my router replaced once which has done virtually nothing to fix any of the connection problems, and an analyst of some sorts came and went without giving any insight or anything that could help me become a bit more reassured. To give credit where credit is due though, the manual service is certainly there, but how useful it is will vary from person-to-person.

In short, I am overall quite dissatisfied with the reliability of the service and would not recommend getting Sky broadband on that front, unless you only need very light use of the Internet (such as browsing text and pictures, or looking at e-mails). Everything else is sort of in the middle, not amazing but it has some merit to it.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Dalkeith, Scotland Sky  
I've had no problems with the BB service, although it doesn't work in our back room (a long way from the router). My only gripe is that they put up the prices (the latest hike means I'm looking around for another provider) at least twice a year. There's no reason for it other than greed. Calling them to threaten to leave usually works in getting them to reduce their price, especially when new customers are being offered a better deal.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Stamford Sky  
Since coming over to sky from talktalk it's been like night and day, I've gone from having no internet to full service back (after being told it was my line that was faukty by TT) customer service was friendly and helped me out. My only gripe was that I ordered sky Q after being told my property was compatible only to be good after 4 weeks on the install day that I couldn't have it, I then downgraded to sky + but as I was a returning customer from the past they weren't going to send a sky + box first of all. After a bit of negotiatiating they offered to send one for a small fee, however the 2nd hand market is flooded with them so I managed to get one off eBay for a tenner. Anyway I'm happy and I don't care if my prices rise slightky this year I'd rather pay more then go back to what I had (or didn't have)
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Colchester Sky  
Awful. Rude customer service. Likelihood is I will withdraw from contract using 14 day cooling off period.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warwickshire Sky  
Not even worthy of one star. The wifi box is outside my bedroom and I can't access the wifi any where in my room or any where else in the house apart from next to the wifi box. Sky is way to expensive for the service they're providing and I am disgusted at the lack of help and lack of manners at sky customer service. This has been going on for 2 years and I'm hopefully switching to a different supplier because sky is a joke. NEVER SIGN UP FOR SKY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sky  
Poor, At the start my internet speed was really good then i started to have trouble. Rang sky help line 2/3 times to be told to turn it on and off again. Don't join Sky
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Leicester Sky  
I made a mistake by switching my services to SKY. Awful broadband speed. I cant wait to move on from SKY.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
LONDON Sky  
got connected on Wednesday, signed up for a new deal on Saturday good job theres a cooling off period. upto 17mb it said im struggling to get 5, and then a letter saying that I can get a maximum of 9 and they'll try to keep it at 6, what a load of rubbish, always had my doubts about sky and will not recommend them to anybody.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
derbyshire Sky  
Rubbish service broadband didn't work for weeks because they hadn't properly installed it price increases when ever they feel like it and trying to leave is a nightmare I'm moving to virgin media and will never use sky again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barton on Sea Sky  
Can't believe how much they are going to put up the price of sky up it will work out about £5 a month soon as my contracts finished I'm our cant afford it
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Ilford Sky  
Be careful of SKY - they lie!! I've now had two bad experiences:
- they tried to overcharge me for a contract that had been cancelled. Despite them agreeing I was right after playing back the phone calls I made, they tried again to charge me. I then decided I needed to resolve it in writing, and used Martin Lewis's approved 'Resolver.co.uk'. They then had the cheek to say what I had been advised by their adviser over the phone about contracts was wrong, and therefore I'd still have to pay. I'm still battling with them - it started on November 22nd, and email letters are still going back & forth. Think I'm going to have to visit the Citizens Advice Bureau and threaten SKY with 'small claims court' action. The amount of time I've spent is ridiculous - I think they know most people are too busy to do this (especially Sky customers), and therefore will just pay up - it's £55.
Secondly, they lied when my elderly mother moved house. As I knew she'd struggle to remember a new phone number (after over 50 years with the same one!!), I asked if we could have one that would be easier to recall. They said yes when I placed the order, & said to phone after installation. Which we did & they then said there was no way we could do that. Again, I think they work on the assumption people won't be hassled to change & be without a phone line. We did - and went to Virgin, & were able to choose a number.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Tring Sky  
Took me two weeks,two engineer's and hours of debating over the phone to get my broadband sorted! Well I say sorted I now have 4.5 MBPS. The to engineer's I got ,the first one new nothing that I didn't already try. The second was specialised on broadband and fixed it. Both times they tried to charge me £49 witch I never paid because it was their problem.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
kilmarnock Sky  
Worst broadband provider ever, paid £30 a month for barely 10mbps i'm moving next week so I called customer support about 2 weeks ago for canceling they said everything was being setup for me and will have no extra costs, i woke up this morning and £30 was taken from my account for another month of usless broadband, I called back to get an immediate cancellation and the operator on the phone took 20 min to get it trough their system and still i didn't get a confirmation, i will never use sky again and I will not suggest it to anyone, ridiculous
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Mortlake Sky  
I had a problem with sky from first day of my contract for broadband and phone,their customer service is horrible,they do not care about customer at all,it took me 4 month until they send a engineer which they were not to fix the problem and they even do not let me to cancel my contact.I paid for 6 month which most of the time disconnected my broadband or my phone.they only wants your money without any service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
The broadband was initially set up swiftly with no fuss and never had any problems with it. The speed was decent for standard broadband (decent enough for my needs anyway). We had some problems with the broadband when we moved house (this was found to be the openreach socket or line at fault) but the Sky customer service person dealt with this excellently. The guy over the phone (which was from a UK based call centre) helped me eliminate all the basic problems and then he booked engineer when it was found that it was a more serious problem. The internet was fixed about a week later with minumum fuss and has been running perfectly ever since. Would definitely recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Bradford Sky  
I am told that the cabinet nearest to me (about 100m away) is FTTC enabled and yet the maximum speed I can get is 1.3Mbs. Why is this?
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
Greatstone Kent Sky  
Rubbish service broadband didn't work for weeks because they hadn't properly installed it price increases when ever they feel like it and trying to leave is a nightmare I'm moving to virgin media and will never use sky again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Suffolk Sky  
Truly the worst company I have ever dealt with. Got my broadband 6 months ago. 3 months ago it went out...took Sky 3 weeks to fix it! Just went out again...Sky's systems to identify the problem are also down (lol @ this company) so no idea when it will be fixed. I live in central London!!! Absolutely ridiculous for a 2017 internet service company. I'm switching providers as soon as my contract is up. Suggest you all avoid Sky!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Soho, London Sky  
WORST broadband ever, and we lived 15minutes from city centre in ZONE 1.
Internet breaks up every 1 hours, you need to restart the modem to refresh it and bring it to LIFE!! INSANE. upload speed is not even 1MB, for GOD SAKE we live in 2017... this is INHUMANE... worst company ever...

We moved from Inverness to Glasgow.
Didnt had choices to pick which broadband provider to choose, even if i already rode internet reviews for SKY broadband, most of them were BAD experience.. NEVER I WILL GIVE A CHANCE TO ANYONE...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Sky  
Do yourself a big favor and complete avoid Sky internet services. Absolutely frustrating, constantly dropping out and usually with speeds far below what the contract states they will provide.

The only good thing is the UK based customer service, they are polite and try their absolute best, however on three very long phone calls with them they concluded that 'there's nothing we can do.'

Sky are providing an internet service which is much slower than the broadband I first had in 2004. Its 2017 and its quite shameful that they are selling this sort of service onto people. I've actually been to third world countries with better connection speeds than Sky.

I'll be going back to Virgin, its more expensive but fully reliable and never had a problem in the three years I used them.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Last year in August I had a problem with my internet. It just stoped working. I called up customer service and they made me do a number of tests. I was told to do this test more than twice. Still after doing everything that was asked of me. My internet was down when I asked if I could please get an engineer sent to my house I was told no because I only had a couple of days left with sky and that they could not send anyone out. So I was paying for a service which I was not even receiving. Not to mention the amount of time I spent over the phone doing everything that was asked of me and treated as if I had no idea of anything I was doing. Totally lack of customer service. Now just 2 days ago I find myself with no internet again. Once again I called them up I told them my internet is not working and they make me do all the same tests again and still no internet then after nearly one hour on the phone he tells me he will send out a micro filter but that I will need to wait a few days for it. Or that I should go and buy one myself if I need the internet. Surely this is not the way you should talk to a customer but sadly I was spoken to like this. Then when asked if they could send out an engineer I was told I had not done all the tests and that he can't send anyone out as this will be a waste of time for them and for myself. So I patiently have to wait until the micro filter arrives and then when it more than likely still won't work call them up again and keep on eating my time speaking to pre programmed robots which have saldo no customer service skills or even any knowledge of what they are doing as I was placed on hold as he asked for advice on what else to do. I wish I had never gone with sky and will make sure I will never be one of their customers in the future. Very, very poor care for their customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
I wanted to change from sky to another service provider as I've done many times in the past with various companies, never have I had such an ordeal like I have trying to leave sky.
They blocked the transfer twice, then I was going to be left without service after advice from a few under trained sky staff I'm a month further down the road and on my 3rd tranger date. The other day they blocked my services when I rang they said I hadn't paid my bill. I informed them I'm aware, I canceled DD and was waiting for my final bill once transfer was complete. No that's not how it works now I have to pay up front for the service we would of provided if you hadn't left us I refused and paid up to final day and requested they bill me if it's delayed they were happy with that crazy notion. Now I find myself without a service not once in 3 years has there been a technical issue but now there is im no Internet they can't fix coz I'm leaving
Totally full of it!!!!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Durham Sky  
I was transferred to Sky from O2 a few years ago and am more than pleased. The speed is consistently 37mbs against the 'offered' speed of 40MBS. I get virtually no drop outs and always get through to someone in minutes and always find that they will do a deal at the end of the contrcat.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
chelmsford Sky  
Been with sky for over 20 years been a loyal customer never missed any payments on any months for the whole 20years.
2 years ago BT informed me that fiber broadband was open to my home. I contacted sky and taken out the fastest broadband and a new TV service with them to revive nothing but trouble with the broadband dropping out and not working, having to rest all the broadband up to 3 times a day some days. I contacted sky and they refused to give me a new router and my mum herself had to pay for a new box out of her own money Evan though we was still in the 18 month contact (2 months in). The contract is up for a renewal and we have cancelled the TV services due to no used to pay for it. We paid 75 pounds per month for broadband and TV. We then got quoted 45 pound for broadband services alone, I find this unfair and not loyal to a customer that was been with for over 20 years. Other customer I know had the brand new sky Q 4 boxes, full tv packages, and fiber broadband all for 80 pounds per month. Sky's have no loyalt to their existing customer what so ever. The customer services is very poor and the manger I spoke to called Donna is the rudest person to speak to and wouldn't advise anyone to talk to her. Sky is terrible and their service and customer services I've very poor aswell!! Stay away people... my policy is now cancelled and won't be going back to them. Moving provides. Hope no one else experiencing this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Barnsley Sky  
Switching was easy, no other contact with customer service. Speed good except afternoons when it often stops. Same as previous 2 ISPs.
Watching video on YouTube stutters due to buffering even when speed test shows 30+ mbs and PC is on ethernet to router.
  • Satisfaction
    3 stars
  • Speed
    4 stars
  • Reliability
    2 stars
Neyland Sky  
I've been with sky on and off for 18 years I loved sky never had a problem ever until now I've been having a broadband Problem for abt 3 months now it's doing my head in I've just gone out of hospital after have 3 ops I suffer From depression I've spent abt 7 hours talking to sky abt this . I've just had it with sky I can't watch catch up on demand or have my wireless I still have to pay my bill in full if I don't pay it there will cut me off now where is that right iam only getting 1 of my services out of 3 I've had it with sky they put so much stress on my life right now I not not recommend them. I am looking for other providers right now. Ps oh isn't great with there new advert saying how fast they fix there broadband problems Ya really 3 months down the line still not sorted oh there customer service is bad the way the talk over u very rude
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Soham Sky  
I switched from BT some time ago. It was an improvement but broadband speed is still poor. I find on the internet that the cabinet to which my phone line is connected is FTTC. Is there a reason why this should not enable a better service to be provided? If so how can I go about it?
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
New Romney Kent Sky  
So awful, first couple of months were fine but suddenly getting all sorts of slow speeds and connection problems. Have tweeted, rang and generally complained to try to get some response but now they want us to pay for an engineer to come out. The internet goes on and off about 4/5 times an hour making it impossible to watch anything via download and I can't even bear to work from home. Absolutely appalling and totally frustrating, just counting down the months till we can get out of contract, it's that bad that we are considering paying the fine to get out of it. They have no answers for why the connection is so intermittent.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Southwark, London Sky  
I’d like to make you aware that I have started to live blog my sky chats to show the world what I’ve had to put up with. Details of how to find the blog will be put here soon.

I’ve had sky broadband problems for the last 20 weeks and counting and sky just keep prolonging it. sky claims to go above and beyond to satisfy customers but in my case that doesn’t seem like it includes me.

I was speaking to Ashley the so called sky expert this morning who refused to log the poor customer service as a complaint and went on to say that what I consider a complaint is not something that sky consider to be a complaint.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester Sky  
Had sky tv and internet installed 11 months ago. Within 2 months the box stopped working properly and had to be changed. Been fine since although we have been unable to purchase any films, including the free one offered at Christmas! However, the broadband has been unreliable from day one and the issues have yet to be resolved. Have had numerous engineers out. Each one blames someone else. The internet connection kept dropping so eventually it was slowed down so much that it is now almost unuseable! It solved the problem of it dropping but at times we can't even put a photo on FB as the signal is too weak. Tried to watch a film on catch up tv and it took 8 hours to download to the box.
Over the last 11 months we have been promised various things.... free line rental until the problem is resolved, for instance. Yesterday sky rang me to offer a £7 discount. This was raised to half price line rental for the next 3 months (£28) but I would have to sign up for another year. Now WHY would I do that? Have had unreliable and slow internet since being with them and they think I'm going to stay? NOT A CHANCE!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crewe Sky  
Sky used to be the best company for tv and broadband, well worth the price (back then). All i can say now is very over priced for a very poor quality service and terrible broadband speeds. Very unreliable aswell. Been with sky for over 8 year and its got that bad im looking into other companys to go with. Not good sky, not good at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle upon tyne Sky  
I have been in dispute with Sky since September, get passed from pillar to post to discuss and resolve the matter and still not got nowhere! A friend of mine had both sky and BT broadband and tv and advised that that they will not be renewing their contract with Sky! I can honestly now see why! Sky is only interested in Company satisfaction, not customer satisfaction.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Warwickshire Sky  
Internet Speed is super slow even though we pay for the maximum (we've been said that they can't do anything about it). Avoid Sky.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed