Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 976 customer ratings since 2023-02-21 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,250 Customer Reviews over 57 pages

  • Reviewer
    Location
    IMMINGHAM
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Have been satisfied with sky until the green box at the end of the road was smashed by a car, all BT customers in the road were reconnected in between 2-5 days max I was connected in 15 days and I got a £5 Marks and Spencers voucher. This was after phoning from a neighbours house regulary to ask for updates
  • Reviewer
    Location
    Ferryhill, Co,Durham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Fibre speeds are terrible and the routers WiFi signal is very bad walk 12 feet away and you loss it they need to improve there hardware and bump up there speeds
  • Reviewer
    Location
    CARDIFF
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I my opinion the braodband was not bad. However we had problems when we started use it, as we had to proof to the SKY customer service adviser that phone line is not working because of their fault. Finally when we had to cancel the contract, as we were leaving UK, I have read in terms and conditions that I have to leave 31days notice, but for some reason sky customer service adviser told me she can cut off the service after 14days, of course!! Why not? I paid my termination fees straight away, and after one month I saw on my bank account I was charged again for termination fees by SKY!!! So I called to customer service from abroad and I was told that it is my fault not their adviser as I knew I had to leave 31days notice. So means adviser pushed me into trouble? the worst service ever, unfortunately ;/ disappointed :/
  • Reviewer
    Location
    West London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Connection speed can actually be pretty good when the wifi is working. Unfortunately the Sky Q routers are very unreliable when it comes to wifi and the connection regularly drops or slows down to a crawl.
    I have had two replacement routers so far and both display the same problem (the first one failed completely - the one I have now seems to be heading in the same direction)
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Disastrous customer service, it's like if they were the customer - in the meanwhile I am with broken wifi for 2 weeks
  • Reviewer
    Location
    Cheshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Awful. We have a full-fibre connection but made the mistake of using sky for this. regular drop outs (caused by either back-end issues or the terrible sky router which crashes regularly). Sky could not solve the issue and indeed denied that they happened. We swapped to Bt on EXACTLY teh same line and it's now totally stable without any issues. BT customer service is also a LOT better having UK-based staff in Newcastle that you can actually talk to.
  • Reviewer
    Location
    Lincs
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      5 stars
    Comments
    Do not touch with a bargepole. I agreed a deal for 18 months & they honoured it for one month. It then increased by 25%. All they want is your money the agreed deal does not matter to them. Have canceled contract from its end & will never use them again. Broadband speed on FTTP seemed no faster than FTTC with Plusnet.
  • Reviewer
    Location
    Bolton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    These guys want your money, fell for it,got £50 a month package for tv, phone line and broadband, happy days, the longer you stay the more you pay, now, after 3 years of loyal customer service i pay, wait for it, £129 a month, and this is with a reduced tv package, no sports, now the fun starts, try to add on, so easy, try to cancel they make it as hard as possible, i did'nt give in and have cancelled. Don't fall for the trap
  • Reviewer
    Location
    gorebridge
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    had fast broadband for 8 months then it went down hill from there. slow and speeds are up and down all the time sick of it i should of stayed with EE never had a problem with them.sky did send out there own engineer out a thew times then bt a thew times did make it much better but only lasted a thew days back to square one again!..my line is perfect i was told so it con only be bt or sky crap router! will look else were next time!
  • Reviewer
    Location
    Stonehouse
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    We used Sky Broadband for years and had no issues. When we tried to take the service to another house it all went wrong. Instead of moving the service they gave me a better deal at the existing property and told me I had to wait for this to kick in before then trying to move the service again. This was all discovered in the same phone call but it was 'impossible' to stop it from carrying on. I then (before the call had finished) instructed them to cancel everything as I was so annoyed. Nothing stopped and I kept getting updated on my order progress. They actually cut me off immediately so the phone and broadband stopped working within hours. When I tried to go with BT the whole thing got held up because Sky would not release my old telephone number which I wanted to keep. Every other provider I spoke to answered calls within a few rings. Sky have a message indicating the wait time, lets say 15 minutes. After the 15 minutes if nobody is available the system just disconnects. I have never been so annoyed in my life with the general lack of customer service. Its like you should be grateful they are willing to supply you. I will never deal with them again and let as many people I know as possible to steer clear. This is not based on one or two phone calls it took many calls and huge amounts of time to get nowhere. AVOID AVOID AVOID.
  • Reviewer
    Location
    Northampton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I have had broadband with Sky for 10 months. During this time my internet has stopped working several times and Sky have been unable to resolve this. It is currently working fine though.
    The reason that I am leaving Sky for good is because they took a higher direct debit than contracted. When I rang to inform them they were unable to resolve the issue as the manager wasn't there. 4 days later I had a voicemail telling me that my contract would be extended for 2 months at the reduced price to compensate for my overbilling. This assumes I would have stayed with them once the reduced price period ends. I called again and asked for a refund. They said the only thing they could do was not bill me for two months. As a result I lost interest on my bank account as I need two DD's to be taken. I rang up a third time and was finally given a refund. I can not trust Sky not to steal my money as this was an error that should have been rectified immediately, not taking my money and keeping it for months.
  • Reviewer
    Location
    Erskine
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    We have been a SKY TV and Broadband customers, for >15 years. The SKY TV is in my wife's name, and the SKY Broadband and telephone is in my name, because I needed to claim it as a business expense. Since I retired, SKY say that they cannot combine the two accounts. And that is all I ever get from SKY; what they can't do.
    I'm currently researching an alternative provider, but it would appears that there aren't any good ones, especially subsequently providing an acceptable Customer Service.
    Every pound that we pay SKY, has to be perfect, and worth 100p. But they don't seem to be prepared to provide anywhere near a 100% service.
  • Reviewer
    Location
    Northfleet
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    i love sky it is reliable, never cuts out. sky+HD and sky TV is amazing. but the only thing letting it down is the internet speed, [200 KB/s] it lets me down a lot even on youtube watching videos at 360p. apart from that it is good.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Terrible service, new customers receive a better price than their long time customers. If you have a problem with the price they say they 'cannot' talk to you about it until the bill that you are unhappy with is paid.. shocking!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    CAUTION - to all those that share flat/house. The account holder moved out 4 years ago. Phoned then, was told no need to cancel, can be made a full user. So i have come to move out. Had to find and contact the account holder to cancel, as a full user can buy more services but cant cancel the account.

    Had paid for the month in advance only to find that the broadband was stopped the day after. Phoned to ask them to keep the money and just let it run till the end of the month. No luck.

    No system setup to transfer password/ account holder priviliges without cancelling and waiting 2 weeks to be reconnected. The customer service is disjointed and unconcerned as well as have no interest in keeping a customer that stayed with them for 4 years. Will now try all the other competitor's before going back to sky or it's subsidiaries.
  • Reviewer
    Location
    Northants
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    I have done speed tests many times with different on-line testers. Our Sky download speed is always less than 1Mb per second - just not acceptable these days.
  • Reviewer
    Location
    48 irwell building Salford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Is incredible that that in 2017 we still have only 7 MB broadband in this area. I have tried to upgrade it to fibre but they haven't got it available here. Is this do not change soon, I would have to finish my contract with them.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Incredibly slow and weak connection. The sky hub is downstairs and it was impossible to connect to it from upstairs so we bought the sky wifi booster. The signal is still weak and its very difficult to connect to the wifi from the upstairs rooms even though theres barely any distance between the sky hub and the rooms
  • Reviewer
    Location
    Radcliffe
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    too many times my new fibre connection has let me down. Living in a house with 3 gamers might not help but for the superfast fibre broadband to only give me just over 3mb of download speeds is pretty poor in my opinion. think its time to switch Virgin!
  • Reviewer
    Location
    Cookstown
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Just got call from sky and boy offered me sky tv , after my answer no thank you he just hung up. I tok that very personal just before Christmas. Why I should continue as customer after that?
  • Reviewer
    Location
    Greatstone, New Romney Kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    The line speed is very poor in spite of there being continuous habitation between my location and the local BT exchange. How such a poor service to so many customers can be justified defies logic and BT say there is no intention to do anything about it in the near future. There is a FTTC within 100m of my house but how to access this is not known and connection to this would improve speeds greatly. In this day and age it is difficult to justify such poor service to so many households on any grounds whatsoever.
  • Reviewer
    Location
    Bramdean, Hampshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I was with O2 until I was transferred to Sky Connect. Initially, broadband was OK but more recently, the download speed drops regularly at 4 pm each weekday and all day Saturday and Sunday until midnight from about 6Mbps to under 1 Mbps. At one point it bottomed at .09Mbps! This, despite my house being about 700 metres from the BT Exchange and 100 metres from the Control Box. Sky Customer Service, however, has been excellent and sent an Open Reach engineer on 4 occasions to try - albeit unsuccessfully - and determine the problem which, I suspect, is caused by extreme 'traffic management'. Sky Customer Service have acknowledged the problem, and I am now in the process of moving to another ISP. I am afraid, therefore, that I could not recommend Sky Connect broadband.
  • Reviewer
    Location
    North Devon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    No issue with initial communication and setup. However, the signal drops out constantly . I have checked hub/followed guidance etc. But I guess I’m learning you get what you pay for. I wish I’d never left BT. It was pricey but ultra reliable and never lost signal in 6 years. I can’t even get the app to work. Can’t wait for my contract to be over and move providers. So disappointing- no number to ring them on any paperwork or emails.
  • Reviewer
    Location
    Ipswich
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband is the worst ever ,slow ,keeps stopping .We will be changing to someone else in the new year..
  • Reviewer
    Location
    LEICESTER
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I was a happy Be There,good speeds(upload and download),reliabiliy........Then they sold out and we were moved over to Sky.And its been down hill ever since,constant disconnects,very unstable low download speeds.Had enough and canceled and moved to BT Infinity2.
  • Reviewer
    Location
    Looe Cornwall
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Great TV -if skewed towards younger market. Broadband is dire though; speeds in evening and weekends around 0.2MBs (!). Takes ages just to open a web-page and sometimes even that fails.
    SKY told us it is BT's doing and could only be resolved if paid for superfast broadband (we have with BT).
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The quality of the broadband has definitely deteriorated over the two years I've been with Sky.

    My biggest bugbear with them, though, is their customer service. The majority of it seems to be automated these days, and they go out of their way to make changing your package confusing and difficult. I was sent a letter recently telling me I was being moved to a new package - not at my request - that would cost me £4/month extra. I tried to change it back online - completely unclear how to do so, and unclear whether the change is being effected. I did it over the phone, on an automated service, and thankfully held on to the bitter end of the very long, pointless automated message (about 4 mins of waffle) - because, the voice told me, if you didn't hang on and press 1 at the end, the change wouldn't be effected!

    Con artists. Check everything really carefully to make sure they don't rip you off through the back door.
  • Reviewer
    Location
    Loughborough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    First of all, I am greatly disappointed from the Sky service so far.

    I bought an essential broadband package (it started with a cost of £19 a month and then they increased it to £24 for no reason). I was supposed to have an average download speed of 11 Mbps and an average upload speed of 0.8 Mb, which instead are 1.63 and 0.16 Mbps - incredibly slow. Just to give an idea of how slow it is, there is no way to watch a movie in HD.

    I decided to upgrade my setup as a superfast fibre was available for £26/month - this with the idea that Sky connection is not good in my area. I will get the fibre activated in 10 days and let's see how it goes. Hopefully, the fibre will do what is written on the tin and will be location independent.

    PS customer service and Sky policy are awful.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I have never experienced such appalling customer service. Their record keeping is unbelievably poor which means you inevitably spend hours of your life chasing them whenever anything goes wrong, which is frequent. Cannot recommend less.
  • Reviewer
    Location
    Australia
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Terrible experience when I terminated my service. Had to engage third party to resolve problem. I would not recommend anyone.
  • Reviewer
    Location
    LONDON
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I made a mistake by switching my services to SKY. Awful broadband speed. I cant wait to move on from SKY.
  • Reviewer
    Location
    Kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Useless impossible to contact customer support. Moving to new supplier, but tbh I think they are all useless.
  • Reviewer
    Location
    kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    sky shows top speed not throughput speed frequent loss of signal plenty of promises to increase throughput lasts 48 hrs then back to same old grind I live one third of a mile from exchange possible , 17+ achieved 8 will not even power new stream channels on TV
  • Reviewer
    Location
    Blackwood caerphilly wales
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wifi totally waste of time. Should get 40mbs getting 0.08 to 22.4. No signal if i move 10ft away from router. Had sky out several times Sky engineer says there's a problem with broadband signal phone sky they say its working fine no help at all. Went to Argos bought wifi adapter for £19.99 plugged in set up in 60sec can now get signal no prob. Sky just want your money not interested what happens after total waste of time.
  • Reviewer
    Location
    East sussex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I would highly advise not choosing sky if you are thinking of upgrading to a fibre optic connection. When it works it's great, but getting it to work is like trying to get blood from a stone. I signed up for 34mb fibre unlimited, I receive about 0.6mb. Totally useless 'Sky Heal' which is "designed to help you get reconnected" really what it does is tells you to make sure you have plugged in your router so unless your a total idiot it cant help you in any way. Cant play a computer console online, simply will not connect.
  • Reviewer
    Location
    St Ives
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    They charged my ober £100 due contract termination but it was not depends on me because due financial problems i left property and moved abroad
  • Reviewer
    Location
    Spilsby
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    Ive been with sky for years and not really had many issues with them till the area had a nasty thunderstorm. We lost our phone and internet. I phoned them and they on Saturday morning and they said it would be repaied on the Monday, it wasnt. I sat on my mobile for over an hour Monday evrning waiting for the next supervisor and they cut me off before I said a word. So another hour plus waiting in the que and finally I got someone. They said my repair is a complex one, I didnt beleive them. they said I could take I was all ready in the process if leaving sky so I guess because Im leaving Sky they dont care. Th up yo a week to do the repair. Tanks Sky Ive given you many years of loyal service and because Im moving to EE because they are £25 cheaper you cant be bothered to reconect my phone and broardband. Thats poor loyalty for you.
  • Reviewer
    Location
    Waltham Abbey, Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    My internet speed never even reached 2MB. The service became increasingly intermittent. Multiple (around 10) phone calls to sort it out, 3 engineer call outs and the end of my tether reached before switching to another provider
  • Reviewer
    Location
    WY
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I left Sky for another broadband supplier and before I did so, I called Sky about the money left in my account which should be refunded to my account after I left. The customer officer said that the system would do so automatically but there was nothing happened. I called Sky and another officer told me that the system would never process this automatically and customers need to call Sky to get their money back. I write this for your information. Best regards
  • Reviewer
    Location
    Leigh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    Had sky for over a year I pay 80 pound a month because of added on extras I.e movies but they add about 1 movie to sky cinema every 2 month really wouldn't recommend I've had Virgo before and they was a lot better.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.