Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9517 customer ratings since 2019-02-22 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1712 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
I have had Sky for several years, yet there has been no improvement in my service. I receive 20.75 Broadband speed.F or what I pay I am expecting a higher speed.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Clacton on Sea Sky  
Broad Band speed is getting slower it has dropped 3Mb in last few days, my normal speed is 20.75Mb it is now 17.39Mb
Clacton-on-Sea Sky  
MY BROADBAND IS UNRELIABLE KEEPS GOING OFF ?
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
CLACTON-ON-SEA Sky  
Unbelievably bad. Only been with Sky 6 weeks and I have terminated the service. Not had broadband for a week, engineers supposed to be coming out today between 8 and 10, contacted Sky and after waiting 45 minutes to speak to someone was told the engineer had been cancelled and been booked in for another 8 days time! No explanation, nothing. TalKTalk I’m sorry for leaving you, I’m coming back! Sky is the biggest rip off with the worse customer service, don’t be fooled by the slick advertising, corporate ******** at its very worse. Avoid.
Cleethorpes Sky  
attempted to sign up to broadband - there was a problem and after an hour of speaking to their "support" they admitted they couldn't deliver the broadband to my number. But they are switching the line and have accepted the money. I was told I would now have to ring up to cancel. I have been on the phone 3 quarters of an hour being passed around clueless individuals repeatedly giving the same details over and over again only to be cut off before anything gets finalised. I have still not succeeded. They are on target for losing my phone line, taking my money and delivering nothing. And the only help they can offer is to cut me off each time I think i am getting somewhere. It's one of those noghtmares which refuse to end. Stay away. You have been warned. These people have zero respect for their customers
Co Antrim Sky  
Worst company ever.. Terrible treatment awful, take this honest warning.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coast Sky  
When an e-mail server gets a virus, and the software is hijacked by a botnet, Who are you going Call? Not Sky.com the ISP that is sending the spam. Abuse@ is generic, then reception at Customer Service is pathetic. Finally locate the NOC (Network Operations phone number), call it, and "You need to know who to speak with? is the first question from the switchboard. There is no 911 or 111 number to call for Network support, and heaven help you if you speak a foreign version of the Queens English ( Called Canadian English / US English) then you get even less service from a company with 58,000 employees. Terrible. Don't spend your money hooking up with Sky.com Choose another prover that will support you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cobourg, Ontario, Canada Sky  
Sky is a joke had a Openreach engineer out to find out what was wrong with our internet after phoning about an additional problem with the tv box not working. Open reach engineer told us that the max speed we could get due to our position to the exchange is 21mb however we are only getting 15 mb! However we are actually paying for 34.9-39mb for a year when we have phoned sky about this they have not offered us anything in a way of a refund even though they have charged us for a year for service we have not gotten! DO NOT get sky!!! The staff you speak to are a waste of time and very unhelpful!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Colchester Sky  
Since coming over to sky from talktalk it's been like night and day, I've gone from having no internet to full service back (after being told it was my line that was faukty by TT) customer service was friendly and helped me out. My only gripe was that I ordered sky Q after being told my property was compatible only to be good after 4 weeks on the install day that I couldn't have it, I then downgraded to sky + but as I was a returning customer from the past they weren't going to send a sky + box first of all. After a bit of negotiatiating they offered to send one for a small fee, however the 2nd hand market is flooded with them so I managed to get one off eBay for a tenner. Anyway I'm happy and I don't care if my prices rise slightky this year I'd rather pay more then go back to what I had (or didn't have)
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Colchester Sky  
You 'sold' a package to us and said it was a cheaper price, only to find out it was more than what we were already paying, and then tied us in for a further 11 months, the internet speed is the biggest load of crap I've ever experienced, I would not go any where near these bunch of melons
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Colchester Sky  
Our broadband drops out several times a day. I have phoned Sky several times and every time the problem is blamed on our setup in the house and no solution is offered. To cap it all the connection repeatedly dropped while I was watching the All Blacks playing the Lions on Now TV. That was the final straw and I have signed up with BT broadband. Hopefully they will be better!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Colwyn Bay Sky  
One of the worst broadbands that I have been with, it can't withstand having 4 people connected to the Internet at the same time without cutting off, it takes about 10 minutes to load one thing, and it's constantly not working!
Sky,
Please sort it out.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Compton Bassett Sky  
absolute rubbish and they blame my comp,worked great with BT before i changed to sky a major rippoff especially as they know you will get poor performance.
  • Reliability
    1 star
conwy Sky  
8 engineers in 2 1/2 months and still not got broadband for most the day. Lucky if it is on 4hours a day. Insulting £10 Tesco voucher as goodwill gesture stuff that I pay them God knows how much not to mention external services that rely on their internet. Try refunding your customers for loss of services even bloody TV service relies on the internet if u want to use box sets or movies. Final straw engineer for 7 hours yesterday no joy getting sky broadband up and running but low and behold he sticks bt infinity box on and it's all working 2 sky routers not. He leaves 10 mins later I arranged to have BT installed sky can stick their crap services where sun don't shine
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Corby Sky  
Sky is terrible, it stops working every day and speeds are not as advertised.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Sky  
Have been with Sky Broadband on their Unlimited Package since 2012. Only once before (in 2013), have I had issues, but a replacement router was sent out then which appeared to solve the problem. The service has been fine until last week when Sky performed some "Essential Maintenance outside of their control" overnight on their network infrastructure. These were not improvements. Since last weekend my internet has been progressively getting worse, over SIXTEEN disconnections last Sunday, THIRTY-ONE disconnections on Monday, to over ONE HUNDRED disconnections yesterday, and yes I have kept log files. Every time the connection drops an orange light appears on the router meaning its an issue with the network connection, i.e. at their end. With this frequency of line drops every 5 to 10 minutes the service is completely unusable. And yes, I have been in contact with Sky and they have performed a line test to no avail. The real issue lies in their overtaxed infrastructure due of the launch of SkyQ, oh yes, that shiny new box that brings SkyTv to those that didn't have it or lets you watch in another room also uses the same tired old internet architecture that is trying to supply existing broadband and fibre customers. Where's that extra bandwidth coming from? Whoops Sky didn't think of that. They have a history of this too, in 2013 (probably the source of my previous issue) they finally admitted to signing up too many customers and exceeding capacity. Looks like they've done it again! And what's with all these 5 star customer reviews that appeared here yesterday? Sky Employees trying to cover up their Companies' broadband meltdown? If you want to read about the real picture try looking at reports from down-detector websites and social media. Most customers want to cancel and are ready to chuck their routers out of the window. Can they cancel? Well they can try if they want to wait over an hour in a phone queue to do so; another of Sky's failings. In short, internet sucks, customer service is non-existent. AVOID at all costs!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Cornwall Sky  
I shall keep this short and sweet, in case it turns into a rant.

My internet connection fluctuates constantly throughout the day, going from fair/poor to just poor. It is so bad that I get constant hitches in service where either it struggles to refresh a page on the net, or loses connection altogether. And this is when sitting just one room away from the crappy sky router. I have to use a signal booster in my bedroom upstairs, otherwise it is non-existent. Seriously, to all those people who are thinking of going with Sky... just don't. Choose ANYBODY else but them (apart from Talk Talk of course).
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Cornwall Sky  
Website offers very limited information of the services you actually own. No way to improve your internet without upgrading to their insanely expensive Superfast. And their customer service is extremely bad. Would not recommend this to anyone. Can get it cheaper and better from most other companies.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Sky  
Awful, avoid like the plague! Unless you want to repeat the same thing to some poor chirpy employee who sounds confused of why you want to cancel your subscription (probably employ actors as they must have the same conversation day, in day out)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Sky  
Just no words for the customer service I received absolutely outrageous I have now cancelled my broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cotswolds Sky  
Horrible experience since renewing my contract with sky! Constantly pressing the RESET button to get a short period of wifi connection. To then be told I have got to wait another week for an engineer to get round and have a look for me to see what the problem is after numerous times of speaking to customer services and taking the bl%%dy face plate off!
Safe to say I reminded sky about there breech of contract as it would be 50 something days with out no/ very little internet connection. To then be told they can refund me £7.50 for the inconvenience, safe to say I have cancelled early and will never use this so called FAST broadband provider again.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry Sky  
Its worst broadband i have ever used. Free hotspots are faster and more reliable. They cant fix line, they cant guarantee any acceptable speed.overall its crap and will never take IT again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Sky  
If you can get Virgin, do it! I need to wait 3 weeks for my broadband to go active when it should of taken less than 1!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Sky  
Sold on a promise. Delivered on an empty promise. The reliability of this new sky system is disgraceful. If I performed this bad for my clients I would expect to be sacked. Appalling reliability but I am sure it won’t be sky fault. Let’s face it it is always someone else’s responsibility these days....
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Coventry Sky  
Just got off the phone to a condescending little butt wipe. I'm not a customer but I politely called to discuss potentially moving from virgin to sky broadband.

The reciver on the line spoke way tooooooo fast. Now I'm a pretty intelligent person so it's not a case of not understanding. I asked him to repeat himself 1x and this idiot placed his mouth so close to he phone i could barely understand anything he was saying.

After that I asked him on average what the cost would be after the contract ended for just the broadband if i chose to remove the telephone line. He gave me wishy washy answers but never got to the point. So I said to him because I'm not confident about his answer I will call back another time after I've thought it over and done my own research.

That's when his manourisms took a next turn. Extremely sarcastic, unfriendly and abrupt goodbye from him.

I guess it's all about commission for him. But for me it's all about the small print. If my querys are not resolved best belive I'm not taking up your offer. Not all things tgat glitter is gold. And that kid proved it. If your customer service is bad and I've not even joined yet, just imagine if I was a customer.

Stay clear!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
coventry Sky  
I missed to pay my bill just for a day and they turned off my broadband . I paid it after a day and then i had to call hundred of times to customer service just to get the internet back, i am really disappointed with their customer service. I didn't have my broadband turned on for a days even after paid my bill, because they are not interested in customer queries and the call centre is obsuletly unhelpful. I have had really bad experience with sky.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Coventry Sky  
Cannot download as signal never gets high enough.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
Coventry Sky  
This is an advise to everyone that decide to joint to SKY please avoid this company their customer service is awful and SKY is totally and completely in breach of the customer rights. They prevent my migration with another company despite no outstanding debts were due. Employees at the customer centre are very impertinent and are there to generate troubles to customers
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Sky  
This is the worse company I ever dealt with!
I ordered broadband and the engineer came to visit/instal it but I was away. We checkhed & noticed that we have access to internet, so my partner contacted SKY and explained that we have internet and they said that's fine. Suddenly after 2 weeks, they cancelled my order without prior notice!! I can't believe it!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Sky  
Great customer service. Easy to get in touch with. Speed fine for our needs. Quick service. Very pleased.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cozens Sky  
Crap wifi. Only goes about 10 feet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Craigavon Sky  
Broadband not working, rang on Friday night waited over a hour to try and get it fixed only to find department closed at 11pm. Today rang waiting near hour again to find there is a broadband problem but it will be fixed in a couple of hours. 4 hours later still down, then told use new text service as it's quick? What a joke they take over hour to text back. Sky customer service is a joke.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crawley Sky  
Truly awful support, rude staff and poor activation times. Router is practically made of dog poo - slow, missing features and they have the audacity to charge £70 for it. Had my line "plugged into the wrong socket" and took weeks for them to even admit fault and fix it. I received no compensation for this, despite asking.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Crewe Sky  
My sky broadband is complete rubbish it seemed really good at first but after a few months it has dropped massively. Appreciate that there are multiple users in my house but that only explained the drop in speed and not why it randomly disconnects at will multip times a day. The step by step help is also unless as it changes nothing and contacting an actual person is impossible unless your willing to pay £3.50per min. I personally find this to be a joke and will be switch providers as soon as possible
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crewe Sky  
Promised 11-17mb/s, getting 1.5mb/s at best. Sky blame the lines, had BT engineer out twice (we had to pay once) and no problem with the line.

Sometimes when called the service agent would lie through their teeth and say we are receiving around 12mb/s.

2/10 would discourage anyone from having sky internet unless they had it free with a package.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Crewe Sky  
been on this sky broadband for 4 years and its been the worst service ever. internet gets cut out in the middle of the night for no reason and when my internet stops working it takes them 3-4 weeks sometimes for sky to fix the problem. I requested a home move for 2 weeks advance and asked for my internet to stay on until then. the next day my internet gets cut out. when i phoned about the problem ive been told nothing can be done and the internet wont get turned on. i try to explain that is not what i want or asked for but the rubbish manager that i spoke to said he will look back into the phone and see what was said. but even so what is the point. i wanted to cancel my move with sky and let the contract run out with them which expires next month but they wont even let me do that. managers do not know how to speak to a customer aswell some being very cheeky. in the area i live in no they is no other services thats why we choice and stayed with sky but after today i am happy after 4 years i will be leaving
CREWE Sky  
Horrible !!! Stay away people from this company. Theirs selling practices are so bad that I feel they should be reported somewhere for a legal action . Customer service I would rate 0 if possible. When rang up someone actually hung up on me . They overcharged me . The internet is rubbbish , speed is rubbish . I thought after being with Talk talk I would never have to go through nightmare again. Well I was wrong ..... Be ashamed ....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crewe Sky  
Had sky tv and internet installed 11 months ago. Within 2 months the box stopped working properly and had to be changed. Been fine since although we have been unable to purchase any films, including the free one offered at Christmas! However, the broadband has been unreliable from day one and the issues have yet to be resolved. Have had numerous engineers out. Each one blames someone else. The internet connection kept dropping so eventually it was slowed down so much that it is now almost unuseable! It solved the problem of it dropping but at times we can't even put a photo on FB as the signal is too weak. Tried to watch a film on catch up tv and it took 8 hours to download to the box.
Over the last 11 months we have been promised various things.... free line rental until the problem is resolved, for instance. Yesterday sky rang me to offer a £7 discount. This was raised to half price line rental for the next 3 months (£28) but I would have to sign up for another year. Now WHY would I do that? Have had unreliable and slow internet since being with them and they think I'm going to stay? NOT A CHANCE!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crewe Sky  
Absolutely abysmal. I've had problems with this broadband connection constantly. At first, I figured it was where my home was, but after moving house the connection was still absolutely disgraceful. The speed of the broadband was good, but that's only when it wasn't acting up. Every few days my sky would come up with the message "192.168.0.1" and suggested only one option to fix the broadband, to disconnect the router for 5 seconds and reconnect. Every time, this didn't solve the problem. Even after contacting sky themselves, the problem still wasn't solved. Sometimes it reconnected for 5 minutes before disconnection with the same message. By far the WORST broadband I have EVER received and if they don't fix this soon they will lose a valued customer! I am someone who depends on the internet connection to complete work and my work is suffering for this pathetic connection for which I expect to receive a higher standard given that I am paying for it.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Crook Sky  
worst experience of my life..they keep you on hold always when you call the customer care and above that they keep on postponing the installation and even after 1 and half month they didnt do it. They are really really bad
  • Satisfaction
    1 star
  • Customer Service
    1 star
croydon Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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