Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9373 customer ratings since 2019-07-05 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1783 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
The internet speed has never been great at my current house. I've lived here all my life, and we must have old cables or something, because no matter the ISP (AOL, BT, Sky), the internet rarely goes up past 1000 kB/s. But we've always had a reliable connection that rarely goes down... until we switched to Sky. Our connection slowed down slightly after the switch and never sped back up again. Now we're capped at around 900 kB/s, with the broadband regularly going down for no reason for around 2 minutes. The downtime periods usually happen at least twice a day making downloading large files (which is an essential part of my work) very difficult. Also, we easily reach our bandwidth limit and get capped at 100 kB/s download, which renders the internet fairly useless and makes doing such simple tasks as watching youtube videos or sending an MP3 file tedious. We've spoken to them about it a few times and nothing is ever done. We're paying for internet that's not worth paying for, and we all cannot wait until our contract is over so we can finally switch to a more reliable ISP.

If you're looking for a reliable, helpful and fast ISP, forget about Sky. Go for BT or Virgin Media.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chesterfield Sky  
Constantly reducing the speed - Now at approx. 30% the speed I got 6 years ago!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chesterfield Sky  
I only changed to Sky because the service from BT was so appalling. However Sky don't even seem to answer the phone. I have been on hold for hours today and never did get through.
  • Satisfaction
    1 star
Chesterfield Sky  
Sky have tone the worst broadband company going we continue to ring them all the time on how bad our internet speeds are and they do nothing , or suggest ideas which we have done about 50-60times before, I urge you not to join sky
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chesterfield Sky  
Had sky broadband a few months, totally honest....Wouldn't bother, spend more time on phone to sky because of poor service. Recently sent new hub. No different. You would think how much money goes into sky that they would provide a decent broadband service but no. Looking for a new provider. I would advise other people to do the same. No doubt they will post some bull saying they offer excellent service. Sign up & see for yourself.
Chesterfield Sky  
I don't recongine the company I deal with from these reviews, I've always found them to be great. I get through to a british call centre and I never have to wait long until I speak to someone.

Technical problems are dealt with efficiently. I did have a major problem at first with reliability so they sent an engineer round and traced the problem to wiring in my house which he fixed and my internet spped doubled to 3.9mbps (BT could only offer me a maximum of 1)

Over the last couple of days I've had problems with the router and they said they would have to send a new one but it would cost me £30. The technical guy I was speaking to agreed with me that it did seem a bit of a cheek to ask that of a loyal customer and advised me to give them a ring in the morning.

Today I spoke promptly to customer services who were most apologetic, and as I was out of contract they said that they would upgrade me to fibreoptic for £10 a month (a fiver LESS than I'm paying now) and no set up fees.

In terms of customer service, I really don't see how it could be bettered.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Chichester Sky  
No problems with TV or phone, it is the broadband that is diabolical, it looses emails, and has a very intermittent service. Sky is predominantly a TV service, so forget their broadband and use someone like BT or Tiscali.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Chichester Sky  
I moved house on the 27th of July, our sky wifi meant to arrive on 31st July. The Sky Q box turned up aswell as the internet box but no internet engineer! We were told that they would be back at the end of the week to fix it and they didn't, ended up speaking to a robot and an engineer is supposed to be coming by Monday the 14th. I am very unimpressed and family members have had trouble with the wifi.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Chichester Sky  
Awful. I agreed to an upgrade after trying to cancel. Nothing was as agreed. No Sky Q ultra HD no HD at all. No replacement dish. Cost would have gone up by £20 a month a few weeks into an 18 month contract. Would not honour the agreement pay termination fees with BT. PRINT all account information every time you look as it changes all the time even cutting you off form the account so they can change it. Hours of my life wasted trying to sort things out. Account now show as being charged £10 a month out of contract fees + £3 for Mcfree (never asked for it or used it ) even though TV is no longer in contract and I have no longer got Sky broadband (which was cancelled within the cooling off period). The sky Q box provided got so hot it was very pain full to touch so turned it off as a fire risk. The Sky broadband hub could not even reach a printer 8ft (no other hub has this problem) away in clear line of site and only has 2 ethernet ports. Wireless data transfer is so slow it was like going back to the 90s it would have taken days to download a game I have high speed fibre so not the line. They agreed refunds when no service is available, deduct the amount agreed then add it back on. Promise to call back and never do, useless and rude. The only option left to me at this point is contact a solicitor.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chipping Norton Sky  
Sky are advertising offers to existing customers on third party web sites which when linked through double in price... what a coincidence. No point trying to email - you can't. You can write a letter - yes, write a letter in 2015 or you can wait for days on end to get through to online live chat on the off-chance that you'll find a gap between the hundreds of irate customers and get connected. Failing that you can call them and once through their pathetic line filtering you get to speak to a jumped up little liar who doesn't realise that he could do better for his minimum wage than telling lies to customers. Can't wait until my contract expires as it will not be renewed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chorley Sky  
Personally I have always had excellent Sky broadband service and I've had them for years. When there was a problem everything was done to resolve it and in the end it turned out it was a telephone box in the street that was the cause. It did take a while to resolve but even the engineers scratched their heads on this one. I just wanted to counter all the negatives written on here. However Sky can be an absolute 'b' when it comes to trying to change your package. I mean I have just cancelled Netflix with the touch of a button. But I'm on a long free phone call wait to speak to Sky customer services and even if I get through I just jnoiw I'm going to bve harangued
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Clacton On Sea Sky  
I have had Sky for several years, yet there has been no improvement in my service. I receive 20.75 Broadband speed.F or what I pay I am expecting a higher speed.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Clacton on Sea Sky  
Broad Band speed is getting slower it has dropped 3Mb in last few days, my normal speed is 20.75Mb it is now 17.39Mb
Clacton-on-Sea Sky  
MY BROADBAND IS UNRELIABLE KEEPS GOING OFF ?
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
CLACTON-ON-SEA Sky  
Unbelievably bad. Only been with Sky 6 weeks and I have terminated the service. Not had broadband for a week, engineers supposed to be coming out today between 8 and 10, contacted Sky and after waiting 45 minutes to speak to someone was told the engineer had been cancelled and been booked in for another 8 days time! No explanation, nothing. TalKTalk I’m sorry for leaving you, I’m coming back! Sky is the biggest rip off with the worse customer service, don’t be fooled by the slick advertising, corporate ******** at its very worse. Avoid.
Cleethorpes Sky  
attempted to sign up to broadband - there was a problem and after an hour of speaking to their "support" they admitted they couldn't deliver the broadband to my number. But they are switching the line and have accepted the money. I was told I would now have to ring up to cancel. I have been on the phone 3 quarters of an hour being passed around clueless individuals repeatedly giving the same details over and over again only to be cut off before anything gets finalised. I have still not succeeded. They are on target for losing my phone line, taking my money and delivering nothing. And the only help they can offer is to cut me off each time I think i am getting somewhere. It's one of those noghtmares which refuse to end. Stay away. You have been warned. These people have zero respect for their customers
Co Antrim Sky  
Worst company ever.. Terrible treatment awful, take this honest warning.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coast Sky  
When an e-mail server gets a virus, and the software is hijacked by a botnet, Who are you going Call? Not Sky.com the ISP that is sending the spam. Abuse@ is generic, then reception at Customer Service is pathetic. Finally locate the NOC (Network Operations phone number), call it, and "You need to know who to speak with? is the first question from the switchboard. There is no 911 or 111 number to call for Network support, and heaven help you if you speak a foreign version of the Queens English ( Called Canadian English / US English) then you get even less service from a company with 58,000 employees. Terrible. Don't spend your money hooking up with Sky.com Choose another prover that will support you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cobourg, Ontario, Canada Sky  
Sky is a joke had a Openreach engineer out to find out what was wrong with our internet after phoning about an additional problem with the tv box not working. Open reach engineer told us that the max speed we could get due to our position to the exchange is 21mb however we are only getting 15 mb! However we are actually paying for 34.9-39mb for a year when we have phoned sky about this they have not offered us anything in a way of a refund even though they have charged us for a year for service we have not gotten! DO NOT get sky!!! The staff you speak to are a waste of time and very unhelpful!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Colchester Sky  
Since coming over to sky from talktalk it's been like night and day, I've gone from having no internet to full service back (after being told it was my line that was faukty by TT) customer service was friendly and helped me out. My only gripe was that I ordered sky Q after being told my property was compatible only to be good after 4 weeks on the install day that I couldn't have it, I then downgraded to sky + but as I was a returning customer from the past they weren't going to send a sky + box first of all. After a bit of negotiatiating they offered to send one for a small fee, however the 2nd hand market is flooded with them so I managed to get one off eBay for a tenner. Anyway I'm happy and I don't care if my prices rise slightky this year I'd rather pay more then go back to what I had (or didn't have)
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Colchester Sky  
You 'sold' a package to us and said it was a cheaper price, only to find out it was more than what we were already paying, and then tied us in for a further 11 months, the internet speed is the biggest load of crap I've ever experienced, I would not go any where near these bunch of melons
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Colchester Sky  
Our broadband drops out several times a day. I have phoned Sky several times and every time the problem is blamed on our setup in the house and no solution is offered. To cap it all the connection repeatedly dropped while I was watching the All Blacks playing the Lions on Now TV. That was the final straw and I have signed up with BT broadband. Hopefully they will be better!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Colwyn Bay Sky  
One of the worst broadbands that I have been with, it can't withstand having 4 people connected to the Internet at the same time without cutting off, it takes about 10 minutes to load one thing, and it's constantly not working!
Sky,
Please sort it out.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Compton Bassett Sky  
absolute rubbish and they blame my comp,worked great with BT before i changed to sky a major rippoff especially as they know you will get poor performance.
  • Reliability
    1 star
conwy Sky  
I have agreed a contract for 18 months £20, after 1 month of use they increase to £22 without any notice, I could get better broadband for this price because the broadband is very slow
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
cookstown Sky  
8 engineers in 2 1/2 months and still not got broadband for most the day. Lucky if it is on 4hours a day. Insulting £10 Tesco voucher as goodwill gesture stuff that I pay them God knows how much not to mention external services that rely on their internet. Try refunding your customers for loss of services even bloody TV service relies on the internet if u want to use box sets or movies. Final straw engineer for 7 hours yesterday no joy getting sky broadband up and running but low and behold he sticks bt infinity box on and it's all working 2 sky routers not. He leaves 10 mins later I arranged to have BT installed sky can stick their crap services where sun don't shine
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Corby Sky  
Sky is terrible, it stops working every day and speeds are not as advertised.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Sky  
Have been with Sky Broadband on their Unlimited Package since 2012. Only once before (in 2013), have I had issues, but a replacement router was sent out then which appeared to solve the problem. The service has been fine until last week when Sky performed some "Essential Maintenance outside of their control" overnight on their network infrastructure. These were not improvements. Since last weekend my internet has been progressively getting worse, over SIXTEEN disconnections last Sunday, THIRTY-ONE disconnections on Monday, to over ONE HUNDRED disconnections yesterday, and yes I have kept log files. Every time the connection drops an orange light appears on the router meaning its an issue with the network connection, i.e. at their end. With this frequency of line drops every 5 to 10 minutes the service is completely unusable. And yes, I have been in contact with Sky and they have performed a line test to no avail. The real issue lies in their overtaxed infrastructure due of the launch of SkyQ, oh yes, that shiny new box that brings SkyTv to those that didn't have it or lets you watch in another room also uses the same tired old internet architecture that is trying to supply existing broadband and fibre customers. Where's that extra bandwidth coming from? Whoops Sky didn't think of that. They have a history of this too, in 2013 (probably the source of my previous issue) they finally admitted to signing up too many customers and exceeding capacity. Looks like they've done it again! And what's with all these 5 star customer reviews that appeared here yesterday? Sky Employees trying to cover up their Companies' broadband meltdown? If you want to read about the real picture try looking at reports from down-detector websites and social media. Most customers want to cancel and are ready to chuck their routers out of the window. Can they cancel? Well they can try if they want to wait over an hour in a phone queue to do so; another of Sky's failings. In short, internet sucks, customer service is non-existent. AVOID at all costs!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Cornwall Sky  
I shall keep this short and sweet, in case it turns into a rant.

My internet connection fluctuates constantly throughout the day, going from fair/poor to just poor. It is so bad that I get constant hitches in service where either it struggles to refresh a page on the net, or loses connection altogether. And this is when sitting just one room away from the crappy sky router. I have to use a signal booster in my bedroom upstairs, otherwise it is non-existent. Seriously, to all those people who are thinking of going with Sky... just don't. Choose ANYBODY else but them (apart from Talk Talk of course).
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Cornwall Sky  
Website offers very limited information of the services you actually own. No way to improve your internet without upgrading to their insanely expensive Superfast. And their customer service is extremely bad. Would not recommend this to anyone. Can get it cheaper and better from most other companies.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Sky  
Awful, avoid like the plague! Unless you want to repeat the same thing to some poor chirpy employee who sounds confused of why you want to cancel your subscription (probably employ actors as they must have the same conversation day, in day out)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Sky  
Just no words for the customer service I received absolutely outrageous I have now cancelled my broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cotswolds Sky  
Horrible experience since renewing my contract with sky! Constantly pressing the RESET button to get a short period of wifi connection. To then be told I have got to wait another week for an engineer to get round and have a look for me to see what the problem is after numerous times of speaking to customer services and taking the bl%%dy face plate off!
Safe to say I reminded sky about there breech of contract as it would be 50 something days with out no/ very little internet connection. To then be told they can refund me £7.50 for the inconvenience, safe to say I have cancelled early and will never use this so called FAST broadband provider again.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry Sky  
Its worst broadband i have ever used. Free hotspots are faster and more reliable. They cant fix line, they cant guarantee any acceptable speed.overall its crap and will never take IT again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Sky  
If you can get Virgin, do it! I need to wait 3 weeks for my broadband to go active when it should of taken less than 1!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Sky  
Sold on a promise. Delivered on an empty promise. The reliability of this new sky system is disgraceful. If I performed this bad for my clients I would expect to be sacked. Appalling reliability but I am sure it won’t be sky fault. Let’s face it it is always someone else’s responsibility these days....
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Coventry Sky  
Just got off the phone to a condescending little butt wipe. I'm not a customer but I politely called to discuss potentially moving from virgin to sky broadband.

The reciver on the line spoke way tooooooo fast. Now I'm a pretty intelligent person so it's not a case of not understanding. I asked him to repeat himself 1x and this idiot placed his mouth so close to he phone i could barely understand anything he was saying.

After that I asked him on average what the cost would be after the contract ended for just the broadband if i chose to remove the telephone line. He gave me wishy washy answers but never got to the point. So I said to him because I'm not confident about his answer I will call back another time after I've thought it over and done my own research.

That's when his manourisms took a next turn. Extremely sarcastic, unfriendly and abrupt goodbye from him.

I guess it's all about commission for him. But for me it's all about the small print. If my querys are not resolved best belive I'm not taking up your offer. Not all things tgat glitter is gold. And that kid proved it. If your customer service is bad and I've not even joined yet, just imagine if I was a customer.

Stay clear!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
coventry Sky  
I missed to pay my bill just for a day and they turned off my broadband . I paid it after a day and then i had to call hundred of times to customer service just to get the internet back, i am really disappointed with their customer service. I didn't have my broadband turned on for a days even after paid my bill, because they are not interested in customer queries and the call centre is obsuletly unhelpful. I have had really bad experience with sky.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Coventry Sky  
Cannot download as signal never gets high enough.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
Coventry Sky  
This is an advise to everyone that decide to joint to SKY please avoid this company their customer service is awful and SKY is totally and completely in breach of the customer rights. They prevent my migration with another company despite no outstanding debts were due. Employees at the customer centre are very impertinent and are there to generate troubles to customers
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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