2,276 Customer Reviews over 228 pages
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- Location
- Sandhurst
- Reviewing
- Sky
- Date
- 2023-09-09
- Comments
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Ive never experienced such bad wifi. Always breaks up, never connects back properly. Seem to be using more data then ever. Ive had it for over 2 years and its my biggest regret. I would not recommend, there are many other good companies that i should have gone for
- Location
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- Location
- Falkirk
- Reviewing
- Sky
- Date
- 2023-09-04
- Comments
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Biggest mistake this year was moving to Sky. Ongoing issue but I was scheduled to get my new install on 28th August. Engineer arrived on time and then everything has gone downhill since. 8 days into my contact and I have been given my 4th new install date for 6th sept. Have been left without tv or broadband for over a week and still need to wait. I have been hung up on by staff. Promised callbacks that haven’t happened. I am well versed in everything Sky can’t do, unfortunately yet to see what they can do other than pass the blame to Outreach who according to one of their call handlers they don’t communicate with. Was told to contact outreach to complain to them but I don’t have a contract with them? My contract is with Sky which they have breached numerous times to date
- Location
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- Location
- Frimley
- Reviewing
- Sky
- Date
- 2023-09-01
- Comments
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It's difficult to find your contact number online.
It took >15 mins to get through once I found a number. Customer service team have no idea how to handle a complaint effectively.You increased my monthly bill in April, and proposed to increase it again in September despite me being a loyal customer. I expect so much more from sky!
- Location
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- Location
- Gosforth , Newcastle
- Reviewing
- Sky
- Date
- 2023-08-30
- Comments
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Everyday worse than yesterday. Really pooooor connection and veeerrrryyyyyyyy slow.
Never recommend to anyone.
I’m soooooo regret to bought it.
- Location
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- Location
- Wolberhampton
- Reviewing
- Sky
- Date
- 2023-08-30
- Comments
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Had a new wifi box fitted because old one was too slow and now it's been off for about a month and my have been out twice to look and they just say someone else will come look at it but they never do. No wifi for the past month, so not get sky wifi.
- Location
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- Location
- Cheshire
- Reviewing
- Sky
- Date
- 2023-08-29
- Comments
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we have been with SKY for ever the old BSKYB and then sky 30yrs+ they used to be really good but have gone down hill for a long time now to the point having just got off the phone and cancelled my account as it ends next month with an increase of £11 pounds a month also a mid term contract increase of £5pm SO A £16 POUND OVER ALL INCREASE to £46 for braodband 37mbps joke speed. So good by SKY AKA The James gang you are out of my life thank god.
- Location
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- Location
- Leeds
- Reviewing
- Sky
- Date
- 2023-08-27
- Comments
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Over the last 6 months has become very intermittent and slow but sky are pushing for fibre I feel this is their idea of forcing us to pay more
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2023-08-24
- Comments
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Horrendous wifi simply disconnects non stop to the extent where I have to use my phone as a more reliable source would not recommend. Had them for many years and has always been the same. Straight scam! It’s so bad in fact that it was a struggle to send off this review
- Location
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- Location
- Sussex
- Reviewing
- Sky
- Date
- 2023-08-24
- Comments
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Absolutely terrible service, customers are treated like they don't matter, and good luck trying to leave! I've been stuck in a queue for over 4 and a half hours and still waiting for a 'loyalty' advisor - I don't need a loyalty advisor I just want to leave!
I would NEVER recommend Sky to anyone, speed is never what you pay for, they charge for things you've never asked for and then 'restrict your account' for non payment. Everything is geared up to need to spend as much money as possible with them, ie needing 'the booster' - no, your router should be sufficent to not require a booster!
Sign up with them at your peril!
- Location
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- Location
- Lobdon
- Reviewing
- Sky
- Date
- 2023-08-20
- Comments
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Omg
Horrendous service,
I rang to request their broadband costings and had asked for earliest date for booking to be held for myself.
I asked them not to go ahead with the purchase, advising the employee To call me the following day as I’d confirm if I would want sky to do the service or not.
He went through ts and cs on the first call.
He booked the service and sent out the equipment straight away.
He didn’t tell me that it would happen that way or I’d have declined to speak in the first place.
They then found me at fault claiming I’d agreed to get the service on the first call. Only covering their asses.
So unhelpful and critical of me when I was incorrect informed.
DON’T go to sky they are dishonest, disgusting
Thanks for hearing me out.
Hopefully they change with these feelings yet again expressed.
- Location
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