Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9436 customer ratings since 2019-10-01 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1817 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
Dreadful support. No support for use of third-party routers. Supplied router (Sky Q Hub) is basically a toy, not a serious piece of IT equipment.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Southampton Sky  
Appalling. Slow with frequent outages.

Supposed to have a guaranteed download speed of 3. 8 Mbps. Often has speeds of less than 0.5 Mbps.

Customer "service" refuse to help and claim they've tested the line and it works fine. It does not.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
just came to the end of my sky contract so feel I can write an honest review of sky fibre broadband. When we first got it it was perfect but as the months went on it got slower and slower and more unreliable. I am paying for 100mbps download but currently getting 30-40 when stood by my router and 10-16 from about 8 feet away. My ping is anywhere from 35-50. I would not recommend sky for Internet and will most definitely not be using them again.
plymouth Sky  
genuinely i don’t think your wifi could get any worse, the amount of times i will be sitting watching tv or on my phone and all of a sudden nothing loads cause of the wifi is unimaginable, literally the ******* thing ever! then you try and fix it and again doesn’t work, tv great fine good but the wifi is awful, worse than awful, so unreliable and inconsistent! recommend u get it sorted
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
northern ireland Sky  
Disgustingly horrific. Worst 5 years of my internet life. Honestly, if there are any alternatives in your area, use them. Buy a pigeon and it’ll be faster than this rubbish. We have averaged 0.3Mbs over the last week, and not for the first time. Slow, unreliable, and expensive. Don’t do it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire Sky  
don't bother with this its absolute garbage. switched from EE WISH I HAD NOT BOTHERED. Its so slow its painful. also says it will reach every room. I only have a ground floor property it will not even reach to the far end of the building.
Sky  
Generally too inconsistent to be considered acceptable. Even at off - peak times it is extraordinary how it can just completely go for about five minutes and come back. Particularly irritating if I'm trying to play a game that requires a constant connection. I won't be tolerating it much longer and I'd encourage others not to bother in the first place
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Gloucester Sky  
Having been a long time BT Broadband customer, I made the fateful decision in January to switch to Sky, largely so I could have my TV and broadband on the same bill. The issues began when Sky inexplicably started sending my broadband to my next door neighbour. This meant a month's wait to actually start receiving broadband services given the 2 weeks it takes to took for my neighbour to take back their line, and then the further 2 weeks for Sky to finally take over my BT service. Fast forward to mid March, and I finally start receiving broadband services from Sky, which is exactly 1/3 of the speed of my previous BT service, which is also incredibly unstable. I was told upon complaining, that there is an external issue with the openreach hub out in the street (what an amazing coincidence that this issue began at the exact moment my service switched over to Sky!). Needless to say, my patience with Sky is at an end, and I have run home to BT with my tail between my legs like a sad ex-boyfriend begging for their former partner back.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
I've been a sky customer for over 10 years, running a smooth TV services and having mixed experiences with broadband.
I decided to fully upgrade my package for TV+BB and at the very end of the sales process I am informed that installation of the Sky Q box (the necessary piece of kit to extend my BB to the whole house) will take 70 days!!!! This is misselling to say the least. The day before agreed installation date they pushed it forward another 2 weeks. On the next installation date, they did not turn up, did not call and re arranged for 8 days later. NO CUSTOMER SERVICE WHATSOEVER, SHAMBOLIC, TOTAL DISREGARD TO ITS CUSTOMERS. SOLD SOMETHING THAT THEY CANNOT DELIVER.
Suggest you go somewhere else to source your TV and broadband services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Our Sky internet is absolute crap.
It harks back to the days of dial up.
We have to reboot the router at least four or five times a day. It is so slow, we can not watch anything on Youtube. Our max download speed is 0.1mb. The whole deal is rubbish. I shall be going elsewhere when I get the time to switch. Sky? Don't give them the time of day.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Sussex Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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