Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 15072 customer ratings since 2018-05-20 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1578 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
The worst service I have ever come across. They instead my Broadband 3 months ago and I am paying for Fibre that I am getting a download speed of 1MB and nothing will work. I will never in my life ever deal with Sky or tell anyone else to
  • Satisfaction
    1 star
Brocton Sky  
Awful, honestly is, I wouldn't be here leaving a review otherwise. Where do I even start? Always dipping in connection and fed up with it, this is an understatement as well, I try ring up but get left on hold for ages so what's the point in that? Just overall not happy with this service.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Heysham Sky  
The inter net connection drops out every 15 mins and has done for the past 10 days. I need a good connection to work from home and this issue is now causing me a real problem. It has never been great with frequent drop outs but now it is just completley unfit for purpose. Customer service help is dreadful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Scarborough Sky  
As a Sky customer for the last 12 years I can say without hesitation that if your looking for an ISP then you should have no fear if you choose Sky, customer service is excellent their personal are always polite, broadbands speeds and reliability are very good, only thing that could be better is the price.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
milton keynes Sky  
Customer service is dreadful, no help when trying to resolve the poor broadband connection/speed. Takes 3 hrs to download a 30 minutes program and that's not even HD.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Exeter Sky  
It crashes often especially during busy times.
I am the only user.
Rubbish coverage
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London Sky  
Worst company ever, they sold me a broadband service that didn't work, I cancelled the service and the sent me a letter that I owed the company 83 pounds. I didn't pay them and the bpo collection called me saying that I had to pay 50.45 pounds, less than sky was asking me. So today I paid an amount for a sky service that i never had, it's crazy, plus 25 pounds that I paid for the installation. I tried to call sky , but always I were speaking with a robot, or waiting more than 30 minutes to speak with an assistant. I don't recommend anybody sky, well unless you want to trough up your money and waste time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bentford Sky  
Huge difficulties setting up account as I had previously had a Sky account a few years ago at a different property, and they could not create a new account (or link to my old one), with my current contact details. Unfortunately all of the individuals who tried to help with this seemed incompetent at this, as it was not on their script of answers to read off to customers.

When moving property, expensive cancellation fees (around 3 months value of current Broadband and telephone subscription!). I would strongly recommend another provider in future.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Reading Sky  
Very slow! Take 3 days to come to repair the problem! Internet work very very slow! I’m not happy of Sky ...
65 Thorngrove Road Sky  
SKY offers the worst customer service. Their behaviour is appalling and the staff is the most unprofessional ever. I will be writing a letter of complaint. In the meantime, I have stopped my direct debit and will consider liaising with my solicitor if I am harassed. Truly awful.
London Sky  
Q supposed to be a step forward? Rubbish. 10 steps back. If you have not changed yet stay where you are. Plus they tell you, you can go back to old equipment, but you have to stay with the new hub because they do not do the new one. Broadband drops whenever it wants with no reason. Speed is very slow. Stay with the old stuff do not be persuaded even if tit is free. Really not worth it.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Weymouth Sky  
Used to get 6Mbs now am down to 2,7mbs have spoke to sky and basically I am getting what is in my deal with them .
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
forfar Sky  
Internet service is worse than anywhere i know on the planet, i had faster speeds on mobile devices over 10 years ago when it was 2g! The internet as the base of mount Everest in the middle of nowhere is about 15-18 times faster, i strongly recommend never even letting sky cross your mind when considering an isp!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Glaagow Sky  
Really poor customer service blaming BT Open Reach for broadband and tel faults. Been unable to connect the line with no sense of urgency for connection. No offer to escalate the issue. Had to ask for financial adjustment to direct debit as a result of not delivering service as promised in sales advert. Very very disappointed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Beynon Sky  
1 star rating because I could not give less. Internet quality was an absolute mess. Had to call them almost every week because it stopped working over and over again. When they finally send an technician over he could not fix the problem and claimed it requires another special tech guy. When that one came he did not fix the problem for what reasons I don't know. Experience with Sky could have not been worse. For your own sake, avoid this company. No matter if it's a discount offer, it's not worth it. I never had such unreliable broadband in my whole life and a provider that is so incompetent in every aspect.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
I have been with Sky for 7 years for Broadband and phone only so I pay a little extra for not having Sky TV. Initially speed was good at around 14 Mbps after it had settled which is better than what BT said I could get at the time. As time has gone on speed has dropped, normally these days if I check I get around 11.35 Mbps but today it is showing at 7.35 Mbps, this sort of drop would suggest this is temporary due to maintenance. Over the 7 years I've been with Sky the cost has slowly gone up, initially I was paying £22.00 per month it is now around £40.00. Up time is typically good and maintenance is typically done around midnight if it means a loss of service which minimises inconvenience. I can not really rate customer service accurately as I have never needed to phone them so please ignore my rating for customer service. I am looking to change to Optic Fibre but I will not stay with Sky because of their cost as much as anything but who to go with is the question, all providers seem to get their fair share of bad reviews.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    4 stars
Hythe Kent Sky  
I pay £33 / month for Sky broadband. I'm supposed to get speeds between 11-13mb, with a minimum of 9mb (customer services agent just informed me) yet I currently have 1.42mb and it's been like this for weeks. Service up temporarily then down, up, down. Sky have confirmed there is a fault and that they need to send out an engineer but I have to sign up to a new 12 month contract if I want the engineer to come out OR pay for the engineer to come and fix the service I'm paying for...but it's ok, if I have loss of service again, they'll send another engineer out free of charge.
WHAT? Is this for real?
I pay £33 for the internet. I don't want broken internet. I don't think it's unreasonable to expect a service.
I repeated the 'deal' the customer services agent was offering me, asking him to confirm the details, sign up to an 18 month contract for a service you've confirmed to be broken and unreliable and we'll try and fix it. The guy said, no that's incorrect. It just needs to be a 12 month contract but the rest is right.
Seriously, something is wrong here. Sky NOT providing a service that I have been paying for and expecting me to sign up to a 12 month contract to fix it?
What planet?
Avoid SKY BROADBAND.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london Sky  
Useless service I would give it ZERO star rating if I could
Don’t see why we should pay for such rubbish Broadband
Even My friends pet Snail movers Faster than my Internet connection.....Makes me wonder are we paying for someone else’s Wifi service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford Sky  
Been sky customer for 9 years moved houses to install services on my new addres booked the appointment twice and taken two day off from work enginier cancelled twice saying it's two dark to carry out services. No compensation nothing .would love to give them 0 star
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Birmingham Sky  
BAD EXPERIENCE!
I have learned that sky is the limit of stupidity.
I ordered from them the broadband and sky talk package and after I received a letter of confirmation they didn't come to install anything. After 2 weeks when they were supposed to install the phone line and broadband, they are saying that my order was canceled because of "incorrect address". I wrote to them and they just continue to say that my address is incorrect and I have to make another order. We have exchanged 5 emails where I explain that my address is correct because I also received a letter from them so they have my correct address. The final answer was "there is nothing wrong with your address. However, I have also noticed that you have not attached the first line of your address while ordering the services. Hence, you order wasn't successful." Just stay away from them because they really lack any form of logical thinking, professionalism, and honestity.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Preston Sky  
After being 15 months a sky customer paying for my landline and broadband connection, after having changed 6 filters and having complained a dozen times for a slow or no internet connection, sky asked me to pay £65 for an engineer visit or free engineer visit but with a new 12 month contract! The worse blackmail I have had during my 57 years of life. What is next?
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Sky  
I have been a sky customer for nearly ten years now!

I write this as I am due for a renewal soon looking for a better deal, like I always do every 12 months.

The fact is I cant fault SKY! I came over to them from a small boutique ISP (great service but way too expensive) on regular broadband in 2007 and to be honest I cant fault them.

Yes Ive had a few issues here and there (when they went live with their fibre package) but their customer service has always been very good and they are always willing to have a deal every year.

No they are not the cheapest but the service I get in my family home with three teenagers murdering the bandwidth day and night with online gaming and social media / video streaming is very stable and fast.

I admit their wireless routers leave a lot to be desired but I only use the SKY Q hub for the hard wired connection to a Netgear Orbi mesh networking system, which delivers near full speed wifi everywhere, something the supplied routers just cant do.

Anyway thats my experience, i'm sure others have had good ones too, you just don't hear about them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
SE London Sky  
Have been with Sky BB now for about 12 months, generally happy with it. I was with Sky before, went over to Plusnet, but then decided to try Sky again. As I say, I'm on the standard "unlimited" broadband package, supposed to be getting 17mb connection, Sky's speed tests tell me I'm gettin 14, others tell me I'm getting 11! Have just upgraded to Fibre unlimited, due to go live on 12th Jan. Fingers crossed
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    5 stars
East Sussex Sky  
Awful service! Contacted sky in November regarding crackling on the phone line and unable to use the line. Was informed an engineer would contact me. Rang back myself on January 2nd as not heard nothing and now had no dialing tone at All!! I had to unscrew the phone box on the wall.i don't see that is my job!!!! Can't wait for my contract to be over so I can leave this company!!!
WORST COMPANY EVER DO NOT USE!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Blackburn Sky  
Sky is the worst internet broadband from them all turns off all the time stops working and the speeds are not as advertised I am getting half what I am paying for they are a scam when its past 2am they lower your speed by 10x to make more money they dont care about the customers they want to make as much money they can. If you want to get sky preaper for the worst internet in the uk 65% of people in uk had problems with sky this shows you how bad their internet is and if you a gamer you will be not able to play any online games and download anything from poor internet from sky I would rather pay 3x more than have sky its a ripoff
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tyne and wear Sky  
Only ever had two problems with my Sky broadband and phone. Both times they had an Openreach engineer out within 48 hours.

Very helpful UK call centres and connection almost rock solid for years now.

My only complaint is that it feels like it's getting a bit expensive. However, I write this at a friend's house, unable to watch the end of Black Mirror because their Vodafone internet has cut out again. So maybe you get what you pay for.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Littlehampton, West Sussex Sky  
Ever since joining sky 9 months ago i have had broadbnd connection issues. They are very hard to get through to and basically anrent interested in fixing any issues. Just send people in circles messing about with resetting routers rather than send someome out or actually providing a service. Im just counting down to end of 12 months and then hopefully can find a reliable service. Its been a difficult time without internet access
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester Sky  
I moved from Virgin to sky but I wish I just stayed with Virgin. First the agent told me yes it would definitely be activated a week from that day and that worked perfect for me. This was around the 7th November. 2.5 months later still no service. I started to call in and all I was getting was 24- 72 hours it would be activated. I was very angry and I wanted some honesty as to what was going on. I ended up speaking to a patronising manager who said I had to pretty much wait The agent assured me it would definitely be on for New Year’s Eve. They are sub contracting to BT so they have to rely on them. It’s disgraceful honestly
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackwater Sky  
tragedy, not internet. I'm really disappointed with choosing a sky internet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nelson Sky  
The worst broadband service I ever come through. Had a problem with broadband last month and it took 15 days to get it solved. And now that I'm moving ,had requested to shift my broadband on 23 of December. The call centre guy said ders some problem with my new home bt conection and he wud give me a call as soon as he wud rectify the problem. But till now he dint turn up.don't trust this sky anymore. Better to switch to Virgin media.I wud give negative stars as review if there was any
Swindon Sky  
I have been with Sky now for around 15 years, that is sky TV, I signed up to broadband with Sky about 8 months ago I got myself in to an 18 month contract. Since then I have had nothing but trouble with it, I must have contacted their help desk about 8 or 9 times about my connection problems. They have sent me a new hub, but still have problems, my Windows 10 desk top that I use is more a less sat their not being used, the only thing I can use with any reliability is my tablet. My smart TV does not connected properly, I have asked for a Sky engineer to come out and have a look but all they do is ask the same question over the phone and run through the same supposedly fixes. They will not accept any responsibility for hardware/software they are running, it’s total rubbish, I would not recommend their broadband to anyone.
As for the new Sky Q box I don't think it is has good as the old system, I will probably go back to the old system after my contract runs out.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sampford Peverell Sky  
Although the set-up was fairly easy, I'm sure I had been overcharged in my first payment. The lady I spoke to was very polite and patient but her explanation for the charge didn't make sense. She said the extra cost was a pro-ration, but the charge covered only a 1 month period... So why the pro-ration? I should be charged for that 1 month period only, with nothing extra on top. She said she would connect me to the technical team so I could query this further but when she transferred the call the phone cut off. I can only assume she put the phone down on me because she gave me a false answer. I want someone from Sky to see this and contact me asap as I want to sort my bill out. Can't be hanging around on their long as hell waiting line again. This is bad service. And only the bluddy beginning... The negative reviews on here give me little hope that this will be a smooth 12 month ride sigh.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
I moved from EE via a recommendation but I wish I just stayed with EE. First the agent told me yes it would definitely be activated a week from that day and that worked perfect for me. This was around the 21 Nov. 2.5 weeks later still no service. I started to call in and all I was getting was 24- 72 hours it would be activated. I was very angry and I wanted some honesty as to what was going on. I ended up speaking to a patronising manager who said I had to pretty much wait. Why wasn’t all this communicated to me prior to order. It’s now 26th December and still no internet. The agent assured me it would definitely be on for Christmas. I have all the recordings and I.d numbers of the agents I spoke with. They offered me a disappointing 3 month’s half price line rental. Not enough. Sky don’t treat customers like this
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hemel Hempstead Sky  
Bad in every way. Left them and after 9 months they are trying to ask for money.
There is life after sky... indeed any cable based broadband and that is wi-fi, the true one, got a box installed on my wall and paying 'fibre wifi' no telephone and not virgin without direct debit or contract, the installation as costly but well gained in stop stress.
Sky is a terrible company totally desorganised, no proper paper work and just wonder if the revenues have catched up with them yet!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chelmsford, Essex Sky  
The Broadband speed is a joke at 1.3
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Preston Sky  
Not fit for purpose, broadband went off on 3 December,was told it was a router fault to get me off the phone,when the new router turned up it didn't work either so the guy was basically guessing/lying,was then told an openreach engineer would be out within 5 working days...it's now the 20th...now been told an engineer will be out in 2 days,will be amazed if this is resolved this year... thought talk talk were bad...do yourself a favour & steer clear
Lynch Sky  
Very bad, poor, amateur customer service. Every agent says different. Because of them i was not able to cancel my package on time and their dodgy company charges me a few pounds.
Don't buy sky internet product! Internet speed was very slow especially upload value was killing me which was 0.20 mbit max.

Totally unsatisfied and never ever sky again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
Sky service is absolutely terrible. All times of day, even if only one member of the household is using, it only ever runs at 0.5-3 mbps. Absolutely atrocious don't ever use them
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Not good at all, quoted an average of 5mbps although apparently can go up to 17mbps. The actual average I get is 450kbps so 0.45mpbs the highest I have had is 0.8mbps. Although I pay £70 per month I tried to solve the issue by phoning sky but they said oh well you can leave your contact if you pay a cancellation fee. Instead of trying to actually solve it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glenprosen Sky  
Slow, and skyshield blocks so much. You can get round it with a VPN, but it's frustrating and expensive to have to put up with. I do not recommend to anyone except overly protective paranoid parents who need to 100% control their childs life.
Manchester Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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