Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.5 stars
  • Reliability
    2.8 stars

Based on 13582 customer ratings since 2018-07-23 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1605 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
Worst broadband provider ever. Ages to get it set up in the first place. Horrible costumer service, with helpline instructed to lie costumers and no competence to sort out any issues at all. Would definitively not recommend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Sky is the worst broadband I ever had I wish if I could give 0 star. they stole my money and they provided me with rubbish service i started with then for 28.99 and they they started to gradually increase my bill until it reached 49.99 i called them and they told me that they offer me fibre broadband for 22.99 now i saw my bill for 49.99 again and its not only about the money their service is completely rubbish i don't advise anybody to go with them they are liars and their service is terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london Sky  
Highly not recommended

Unfortunately Sky have lost the ability to provide any sort of customer service

My high Speed fibre broadband has been down now for a week and I cannot get through to Sky dispite numerous phone calls

Openreach have confirmed there is a local cable fault and Sky won't apply any assistance to get it resolved.


Avoid, Avoid and Avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bromsgrove Sky  
Consistently poor broadband speed which drops out at a moments notice. Highest speed I've ever seen is 3mbps, but I am consistently on 1mbps or less.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchestet Sky  
HIGHLY NOT RECOMMENDED
I gave it a one star because there is no option to give less than one star. After we called customer service it helped for about one hour and after the speed changed back to its normal slow speed.Looks like SKY lies to people and makes it look like they are helping but actually they do nothing.Its a good way for making money but I dont think it will last very long.We will definately change SKY for a honest internet provider.We will 100% find something a LOT BETTER.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
cant organise a simple broadband install. Ordered on 26th Jan and still not installed a month later. Worked for a week then cut off and changed my telephone number. All the staff are rude and don't seem to care, perhaps they are not paid enough to care.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Faringdon Sky  
Sky is terrible, it stops working every day and speeds are not as advertised.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Sky  
Sky is the worst broadband I ever had I wish if I could give 0 star. I should get an 35mgb with an average of 17 they said when I call them but I have never got any more than 7mbg with an average of about 4.5 mgb. Rubbish rubbish rubbish
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Edmonton Sky  
Moved to Sky from BT. Landline down since Friday. Not Sky's fault but Sky is impossible to contact - always busy and cut you off every time. Wouldn't mind so much if they could be in contact. Now trying by messages and have been waiting four hours. Dreadful customer service, wouldn't recommend them to anyone.
Potters Bar Sky  
sky broadband in this area is rubbish!! download .35mbs/2.0mbs upload 0.1mbs .drops out all the time, loads of problems with "Q" box. no fibre for the foreseeable future!! according to BT Openreach . only i.8 miles from BT exchange.third world!!!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
little lever bolton Sky  
Absolutely terrible service , always slow and buffering , was off for 8 days with no service , then came on for 1 day and is now off again , the customer service is disgraceful .. have now had no internet for 6 days . will be looking elsewhere
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
swadlincote Sky  
broadband speed is pathetically poor and can't be rated
Southampton Sky  
We had sky broadband about 5 years ago and it was fine but we got a better deal with BT so we changed. It was pants so when the contract ran out we went back to sky but this time it was worse than BT. It's slow continual buffering, drops out , freezes and has to be reset. Don't bother. Worst of all when you call they are unhelpful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bath Sky  
I’d give less than 1 star for speed if I could..... paying for sky unlimited..... use to get speeds of 1.5Mbps which was awful....in the last few months the speed as dropped and dropped to the point where I’m constantly resetting the router to get an extra 0.1.... currently sitting at 0.21Mbps

In context my phones 4G gets 13Mbs and my first ever dial up modem back in the 90s was only 4x slower....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton keynes Sky  
Terrible customer service. Sky disconnected my phone and broadband a month before the agreed date. While admitting it was entirely their mistake, I was offered no solution or compensation for their errors. Extremely frustrating.

Assuming you never have to deal with the company, the actual broadband is average.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London Sky  
I decided to leave this review after seeing many negative comments about Sky. I moved from an outrageously expensive BT deal to Sky. The switchover was trouble free. When I moved, the broadband was set up without problems at the new property. I’ve had excellent service and support from Sky. I don’t know about other companies, but every person I’ve spoken to at Sky has been easy to understand, helpful, and ‘human’.

I’ve had a couple of internet outages late at night (2am) and one during the day that lasted a couple of minutes and where I received a text notification before it happened. That’s in 2 years. My only complaint is the Sky router. Compared to the BT router I had, Sky’s wireless signal is not as good, I can’t maintain a connection at the far end of the house, and I do not live in a mansion! I switched off wireless on the Sky box and added the BT one for wireless only. Not ideal but it works.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Lincoln Sky  
Don’t hire sky Broadband, the network is not working.
Two weeks ago we have a problem for 4 days. Today is not working again, we called them and said an engineer will come on Thursday, what??? Yes, next Thursday!! One week without broadband. Who is going to pay me all this inconveniences. I have to work. This situation is an acceptable. Don’t hire Sky!! Take my advice.
Basingstoke Sky  
8 weeks later still no broadband. worst customer service. keep lying regarding the activation date. cancelled and went for EE who activated my broadband within 2 weeks!! quality customer service and knowledgeable reps. different level to SKy
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london Sky  
I am currently looking for a cheaper deal with broadband.
I cant however fault SKY, never any issues with my fibre broadband, I get 38Mb when hardwired to the router, something I think other users ( who complain ) don't actually do. they probably base their experience on doing a speed test via Wifi, not a good test. SKY are also open to negotiation when it comes to them possibly loosing your business.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
gwynedd Sky  
Sky are a never answer the phone provider steer clear
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Edinburgh Sky  
Since sky changed my router 6 months ago i have had literally no broadband, can only connect one device or it just kicks us off, worst customer service, lied to, called a liar, cancelled all my package as promised phone calls back etc and nothing! spent over 8 hrs being passed from different advisors! never again will i go back to sky!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
halifax Sky  
Had sky broadband in our flat now for almost 7 months and I would say we have had problems every day since. The internet consistently drops out roughly 10 times per day/evening meaning gaming, sttreaming and general browsing is a real challenge. I am now happy to say we are soon to be fully switched over to Talk Talk after this terrible experience. I would not recommend this awful service to anyone. Good riddance.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Sky  
I was guaranteed minimum access speed of 27.4mb on my Sky Fibre contract. Its only ever been 20-22mb. I had a Sky engineer come to test internally and externally to find out what the issue was. When left he told me the connection was 30mb, I run about a dozen Broadband Speed tests..is was 3-6mb he had made it worst. This lasted for about 3 weeks. Now its at 23mb. Disappointed with SKY to be honest.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Heybridge Essex Sky  
Sky Broadband
Slower than Sticky the Stick Insect stuck on a sticky bun
  • Customer Service
    2 stars
CARDIFF Sky  
What a joke sky is. Meant to get up to 38 but on average getting 17-20 which is not what I'm paying for and they really don't care. When you call they get you to do all the work to try and sort it out which again is a joke.
Tell you what sky as I'm only getting half of what I'm paying for how about I only pay half ?
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Runcorn Sky  
customer service very good but broadband terrible
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
Terrible customer service and awful download speeds. Definitely avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Sky  
The worst service I have ever come across. They instead my Broadband 3 months ago and I am paying for Fibre that I am getting a download speed of 1MB and nothing will work. I will never in my life ever deal with Sky or tell anyone else to
  • Satisfaction
    1 star
Brocton Sky  
Awful, honestly is, I wouldn't be here leaving a review otherwise. Where do I even start? Always dipping in connection and fed up with it, this is an understatement as well, I try ring up but get left on hold for ages so what's the point in that? Just overall not happy with this service.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Heysham Sky  
The inter net connection drops out every 15 mins and has done for the past 10 days. I need a good connection to work from home and this issue is now causing me a real problem. It has never been great with frequent drop outs but now it is just completley unfit for purpose. Customer service help is dreadful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Scarborough Sky  
As a Sky customer for the last 12 years I can say without hesitation that if your looking for an ISP then you should have no fear if you choose Sky, customer service is excellent their personal are always polite, broadbands speeds and reliability are very good, only thing that could be better is the price.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
milton keynes Sky  
Customer service is dreadful, no help when trying to resolve the poor broadband connection/speed. Takes 3 hrs to download a 30 minutes program and that's not even HD.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Exeter Sky  
It crashes often especially during busy times.
I am the only user.
Rubbish coverage
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London Sky  
Worst company ever, they sold me a broadband service that didn't work, I cancelled the service and the sent me a letter that I owed the company 83 pounds. I didn't pay them and the bpo collection called me saying that I had to pay 50.45 pounds, less than sky was asking me. So today I paid an amount for a sky service that i never had, it's crazy, plus 25 pounds that I paid for the installation. I tried to call sky , but always I were speaking with a robot, or waiting more than 30 minutes to speak with an assistant. I don't recommend anybody sky, well unless you want to trough up your money and waste time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bentford Sky  
Huge difficulties setting up account as I had previously had a Sky account a few years ago at a different property, and they could not create a new account (or link to my old one), with my current contact details. Unfortunately all of the individuals who tried to help with this seemed incompetent at this, as it was not on their script of answers to read off to customers.

When moving property, expensive cancellation fees (around 3 months value of current Broadband and telephone subscription!). I would strongly recommend another provider in future.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Reading Sky  
Very slow! Take 3 days to come to repair the problem! Internet work very very slow! I’m not happy of Sky ...
65 Thorngrove Road Sky  
SKY offers the worst customer service. Their behaviour is appalling and the staff is the most unprofessional ever. I will be writing a letter of complaint. In the meantime, I have stopped my direct debit and will consider liaising with my solicitor if I am harassed. Truly awful.
London Sky  
Q supposed to be a step forward? Rubbish. 10 steps back. If you have not changed yet stay where you are. Plus they tell you, you can go back to old equipment, but you have to stay with the new hub because they do not do the new one. Broadband drops whenever it wants with no reason. Speed is very slow. Stay with the old stuff do not be persuaded even if tit is free. Really not worth it.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Weymouth Sky  
Used to get 6Mbs now am down to 2,7mbs have spoke to sky and basically I am getting what is in my deal with them .
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
forfar Sky  
Internet service is worse than anywhere i know on the planet, i had faster speeds on mobile devices over 10 years ago when it was 2g! The internet as the base of mount Everest in the middle of nowhere is about 15-18 times faster, i strongly recommend never even letting sky cross your mind when considering an isp!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Glaagow Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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