Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 12512 customer ratings since 2018-09-16 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1628 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
I don't usually leave reviews, but I have tried, and persevered with sky. Tried technical, tried to call, tried to e-mail but all with no success. I have seen a lot of bad reviews on here. I signed up to sky fibre with a new sky Q hub a year ago, I had nothing but slow slow, 4mbps,technical says I have 24, but independent results show 4 to a max of 8. After I tried to complained with no real access to a person. I have given up and today I have given in, cancelled and will try another.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshire Sky  
I’m writing this review to tell you to stay well away from sky WiFi. The shear amount of people writing only negative comments may look absurd but as a sky user myself the negative comments couldn’t be more bang on. I’ve used sky for around 3 years now, I had no problems with it for the first few months and then all of a sudden the promised connection utterly vanished. I have tried contacting customer service about this but all they do is flip it onto you asking wether you have checked your end of it because there’s is ‘prestine’. Overall sky broadband is one of the worst networks for anything you use it for. I do not usually write reviews but I felt as if it was a duty of me to help no one else get scammed as much as I did
Cheshire Sky  
What a Jokers! Avoid this company! 5 days without phone and broadband and what? Today finally they have book engineer.. but I have to wait for him next 3 days! Customer service does not exist - just ctrl+c ctrl+v Never more with this company!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshunt Sky  
Most nights we have no signal and have to use our phones and 4G to get on the internet. Programmes won't even download on the Q boxes. Have had every excuse in the book from Sky. Most of the time they try and blame our devices and say it's nothing to do with them. Customer Service is appalling. I've been told that I've never complained before when I've phoned up numerous times, I've been told that they sent an engineer to my house who came in and did extensive work then been called a liar when I've said this never happened and must be another customer..... thier response- 'perhaps one of your children let them in????' .... We're planning to switch as soon as possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshunt Sky  
Up until recently I was using virgin broadband which pretty much gave me the download speed advertised & paid for. I'm now in a sky broadband household and of the 'up to 15mb' quoted, the other day it was 1.9!!! On better days it skyrockets to about 2.5. My local rail station (cheshunt) is 4 and the local wetherspoons 12!!! Sky have suggested that I upgrade to fibre optic - NOT A CHANCE!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Cheshunt Sky  
VERY VERY BAD SERVICE AND NOT ALWAYS HONEST! I have been a customer for 8 years.I have just found out that when you call sky on their 08442 number or any other of their number you actually get through to a generic call centre called 'whetherby's'(They told me to search 'whetherbys.co.uk and told me they were a legitimate company howEver after searching the internet I could find no such company or website so ive reported them to the I.C.O.They may of course be genuine.Sky however is their client.Whetherbys actually told me this.
When calling they answer as sky tv but they have actually stated most customers think they are calling sky and speaking to them when its an outsource company or 'external employees' who are not employed by sky buy employed by a third party company to represent sky or work alongside them but are not the actual company sky!.I asked them directly if they were sky or whetherbys as they had my account details they wouldn't answer but said ' yes we are one of the two' but were reluctant to tell me they were whetherbys and not sky but they answered the phone as sky telling me this is normal.
I was very shocked to find out this isn't in skys terms an conditions and nowhere can I find any info via sky of why they are a client of 'whetherby's.I was bullied by an individual or I felt bullied and this is why the service is terrible I should not have to be treated like i'm a stupid woman I even said I feel I have been treated unfairly and I feel uncomfortable he stated' No I DON'T AGREE THAT I HAVE DONE THAT' And he is representing sky !!
I reported it to sky today this is how I found out that I was not dealing with sky directly but this middle man company so to speak, other company .It is being investigated.The fact that I have had to deal with aggressive rude male advisers who make it clear they dont like women who say 'hang on a minute can I check that's actually the right info' then this is very very cus ser but also and unpleasant stuck up man who has zero respect and tried to make me think the service 1571 was a line fault and not a service from your provider I checked this is a service not a line fault and he didn't like I knew this and this is when he turned unpleasant and passive aggressive.
So After being a customer for 8 yrs i'm leaving.I'm not going to continue getting bullied.Ive only been a customer for sky talk 6 days and after being treated like this I'm disgusted.VERY VERY BAD SERVICE AND COMPANY WHO DON'T ACTUALLY TELL YOU THE TRUTH WHEN THE PHONE NUMBER THEY GIVE YOU (THE OFFICIAL 08842 NUMBER) IS NOT SKY TV BUT ANOTHER COMPANY WHO HAS ACCESS TO YOUR PERSONAL DATA AND A DOZEN OTHER TOP COMPANIES ON ONE DATA BASE.They identify you by the number called which is affiliated with that provider and then put your details in to find the provider your with but dont tell you this they tell you they are your company to begin with.This isn't exactly even if this is how it fully works.I dont feel my personal data is safe in the hands of a company I never knew had it and who have sky as their client.Sky should tell us our personal data is given to whetherbys!Plus their broadband service is dire and I got a card in my router box to tell me my ssid and pin and password and sky argued with me and were skeptical were i got that card and told me that there could not be these codes on the card as the router or router code and user password were one and the same codes but they were totally diff numbers which sky didn't actually believe!

Nope.The age of adults bullying other adults and men trying to make women feel stupid because they know a little technical stuff and can not be man enough to admit they may have made a mistake as they are not know it all should be over!

I am cancelling b/b and sky talk too!
HORRIBLE COMPANY HORRIBLE PEOPLE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
chesire Sky  
First of all, I'm a Network Engineer.

I've had 3 ISPs in the last 12 years. Pipex, Be, and SKY
Pipex were great. Until they got bought out.
Be were brilliant, right up until I left looking for a cheaper deal
Sky? Sheesh, absolute nightmare.

two week long outages with me doing all the chasing for updates/progress
Unsteady line and long outages. I don't think it's ever been up for 24hrs without a break.
Apparently it's always Openreach to blame, which is odd because Be was down only twice in the wee hours, in the entire 4 years I was with them.
No offer of compensation when I told them I couldn't work from home.

Absolute worst ISP I have ever been with.
I strongly recommend you think twice.
What's cheap isn't good and what's good isn't cheap.
I'm moving back to Be at the end of the month.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Chester Sky  
TERRIBLE - Students still waiting for router to be sent after being assured we'd be online in a week. This was the 3rd October. We've been sent a text message saying we will go live on the 28th which for a house of students who didn't want a 12month contract really in the first place but were told this was the only way, and who need internet for studies and deadlines its been a nightmare. Their messages say things like "the current customers at your future property requested a change in date" when we've been moved in since September. Full of lies and the service is a joke.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
chester Sky  
The internet speed has never been great at my current house. I've lived here all my life, and we must have old cables or something, because no matter the ISP (AOL, BT, Sky), the internet rarely goes up past 1000 kB/s. But we've always had a reliable connection that rarely goes down... until we switched to Sky. Our connection slowed down slightly after the switch and never sped back up again. Now we're capped at around 900 kB/s, with the broadband regularly going down for no reason for around 2 minutes. The downtime periods usually happen at least twice a day making downloading large files (which is an essential part of my work) very difficult. Also, we easily reach our bandwidth limit and get capped at 100 kB/s download, which renders the internet fairly useless and makes doing such simple tasks as watching youtube videos or sending an MP3 file tedious. We've spoken to them about it a few times and nothing is ever done. We're paying for internet that's not worth paying for, and we all cannot wait until our contract is over so we can finally switch to a more reliable ISP.

If you're looking for a reliable, helpful and fast ISP, forget about Sky. Go for BT or Virgin Media.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chesterfield Sky  
Constantly reducing the speed - Now at approx. 30% the speed I got 6 years ago!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chesterfield Sky  
I only changed to Sky because the service from BT was so appalling. However Sky don't even seem to answer the phone. I have been on hold for hours today and never did get through.
  • Satisfaction
    1 star
Chesterfield Sky  
Sky have tone the worst broadband company going we continue to ring them all the time on how bad our internet speeds are and they do nothing , or suggest ideas which we have done about 50-60times before, I urge you not to join sky
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chesterfield Sky  
Had sky broadband a few months, totally honest....Wouldn't bother, spend more time on phone to sky because of poor service. Recently sent new hub. No different. You would think how much money goes into sky that they would provide a decent broadband service but no. Looking for a new provider. I would advise other people to do the same. No doubt they will post some bull saying they offer excellent service. Sign up & see for yourself.
Chesterfield Sky  
I don't recongine the company I deal with from these reviews, I've always found them to be great. I get through to a british call centre and I never have to wait long until I speak to someone.

Technical problems are dealt with efficiently. I did have a major problem at first with reliability so they sent an engineer round and traced the problem to wiring in my house which he fixed and my internet spped doubled to 3.9mbps (BT could only offer me a maximum of 1)

Over the last couple of days I've had problems with the router and they said they would have to send a new one but it would cost me £30. The technical guy I was speaking to agreed with me that it did seem a bit of a cheek to ask that of a loyal customer and advised me to give them a ring in the morning.

Today I spoke promptly to customer services who were most apologetic, and as I was out of contract they said that they would upgrade me to fibreoptic for £10 a month (a fiver LESS than I'm paying now) and no set up fees.

In terms of customer service, I really don't see how it could be bettered.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Chichester Sky  
No problems with TV or phone, it is the broadband that is diabolical, it looses emails, and has a very intermittent service. Sky is predominantly a TV service, so forget their broadband and use someone like BT or Tiscali.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Chichester Sky  
I moved house on the 27th of July, our sky wifi meant to arrive on 31st July. The Sky Q box turned up aswell as the internet box but no internet engineer! We were told that they would be back at the end of the week to fix it and they didn't, ended up speaking to a robot and an engineer is supposed to be coming by Monday the 14th. I am very unimpressed and family members have had trouble with the wifi.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Chichester Sky  
Awful. I agreed to an upgrade after trying to cancel. Nothing was as agreed. No Sky Q ultra HD no HD at all. No replacement dish. Cost would have gone up by £20 a month a few weeks into an 18 month contract. Would not honour the agreement pay termination fees with BT. PRINT all account information every time you look as it changes all the time even cutting you off form the account so they can change it. Hours of my life wasted trying to sort things out. Account now show as being charged £10 a month out of contract fees + £3 for Mcfree (never asked for it or used it ) even though TV is no longer in contract and I have no longer got Sky broadband (which was cancelled within the cooling off period). The sky Q box provided got so hot it was very pain full to touch so turned it off as a fire risk. The Sky broadband hub could not even reach a printer 8ft (no other hub has this problem) away in clear line of site and only has 2 ethernet ports. Wireless data transfer is so slow it was like going back to the 90s it would have taken days to download a game I have high speed fibre so not the line. They agreed refunds when no service is available, deduct the amount agreed then add it back on. Promise to call back and never do, useless and rude. The only option left to me at this point is contact a solicitor.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chipping Norton Sky  
Sky are advertising offers to existing customers on third party web sites which when linked through double in price... what a coincidence. No point trying to email - you can't. You can write a letter - yes, write a letter in 2015 or you can wait for days on end to get through to online live chat on the off-chance that you'll find a gap between the hundreds of irate customers and get connected. Failing that you can call them and once through their pathetic line filtering you get to speak to a jumped up little liar who doesn't realise that he could do better for his minimum wage than telling lies to customers. Can't wait until my contract expires as it will not be renewed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chorley Sky  
Personally I have always had excellent Sky broadband service and I've had them for years. When there was a problem everything was done to resolve it and in the end it turned out it was a telephone box in the street that was the cause. It did take a while to resolve but even the engineers scratched their heads on this one. I just wanted to counter all the negatives written on here. However Sky can be an absolute 'b' when it comes to trying to change your package. I mean I have just cancelled Netflix with the touch of a button. But I'm on a long free phone call wait to speak to Sky customer services and even if I get through I just jnoiw I'm going to bve harangued
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Clacton On Sea Sky  
I have had Sky for several years, yet there has been no improvement in my service. I receive 20.75 Broadband speed.F or what I pay I am expecting a higher speed.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Clacton on Sea Sky  
Broad Band speed is getting slower it has dropped 3Mb in last few days, my normal speed is 20.75Mb it is now 17.39Mb
Clacton-on-Sea Sky  
MY BROADBAND IS UNRELIABLE KEEPS GOING OFF ?
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
CLACTON-ON-SEA Sky  
Unbelievably bad. Only been with Sky 6 weeks and I have terminated the service. Not had broadband for a week, engineers supposed to be coming out today between 8 and 10, contacted Sky and after waiting 45 minutes to speak to someone was told the engineer had been cancelled and been booked in for another 8 days time! No explanation, nothing. TalKTalk I’m sorry for leaving you, I’m coming back! Sky is the biggest rip off with the worse customer service, don’t be fooled by the slick advertising, corporate ******** at its very worse. Avoid.
Cleethorpes Sky  
attempted to sign up to broadband - there was a problem and after an hour of speaking to their "support" they admitted they couldn't deliver the broadband to my number. But they are switching the line and have accepted the money. I was told I would now have to ring up to cancel. I have been on the phone 3 quarters of an hour being passed around clueless individuals repeatedly giving the same details over and over again only to be cut off before anything gets finalised. I have still not succeeded. They are on target for losing my phone line, taking my money and delivering nothing. And the only help they can offer is to cut me off each time I think i am getting somewhere. It's one of those noghtmares which refuse to end. Stay away. You have been warned. These people have zero respect for their customers
Co Antrim Sky  
Worst company ever.. Terrible treatment awful, take this honest warning.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coast Sky  
When an e-mail server gets a virus, and the software is hijacked by a botnet, Who are you going Call? Not Sky.com the ISP that is sending the spam. Abuse@ is generic, then reception at Customer Service is pathetic. Finally locate the NOC (Network Operations phone number), call it, and "You need to know who to speak with? is the first question from the switchboard. There is no 911 or 111 number to call for Network support, and heaven help you if you speak a foreign version of the Queens English ( Called Canadian English / US English) then you get even less service from a company with 58,000 employees. Terrible. Don't spend your money hooking up with Sky.com Choose another prover that will support you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cobourg, Ontario, Canada Sky  
Sky is a joke had a Openreach engineer out to find out what was wrong with our internet after phoning about an additional problem with the tv box not working. Open reach engineer told us that the max speed we could get due to our position to the exchange is 21mb however we are only getting 15 mb! However we are actually paying for 34.9-39mb for a year when we have phoned sky about this they have not offered us anything in a way of a refund even though they have charged us for a year for service we have not gotten! DO NOT get sky!!! The staff you speak to are a waste of time and very unhelpful!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Colchester Sky  
Since coming over to sky from talktalk it's been like night and day, I've gone from having no internet to full service back (after being told it was my line that was faukty by TT) customer service was friendly and helped me out. My only gripe was that I ordered sky Q after being told my property was compatible only to be good after 4 weeks on the install day that I couldn't have it, I then downgraded to sky + but as I was a returning customer from the past they weren't going to send a sky + box first of all. After a bit of negotiatiating they offered to send one for a small fee, however the 2nd hand market is flooded with them so I managed to get one off eBay for a tenner. Anyway I'm happy and I don't care if my prices rise slightky this year I'd rather pay more then go back to what I had (or didn't have)
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Colchester Sky  
You 'sold' a package to us and said it was a cheaper price, only to find out it was more than what we were already paying, and then tied us in for a further 11 months, the internet speed is the biggest load of crap I've ever experienced, I would not go any where near these bunch of melons
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Colchester Sky  
Our broadband drops out several times a day. I have phoned Sky several times and every time the problem is blamed on our setup in the house and no solution is offered. To cap it all the connection repeatedly dropped while I was watching the All Blacks playing the Lions on Now TV. That was the final straw and I have signed up with BT broadband. Hopefully they will be better!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Colwyn Bay Sky  
One of the worst broadbands that I have been with, it can't withstand having 4 people connected to the Internet at the same time without cutting off, it takes about 10 minutes to load one thing, and it's constantly not working!
Sky,
Please sort it out.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Compton Bassett Sky  
absolute rubbish and they blame my comp,worked great with BT before i changed to sky a major rippoff especially as they know you will get poor performance.
  • Reliability
    1 star
conwy Sky  
8 engineers in 2 1/2 months and still not got broadband for most the day. Lucky if it is on 4hours a day. Insulting £10 Tesco voucher as goodwill gesture stuff that I pay them God knows how much not to mention external services that rely on their internet. Try refunding your customers for loss of services even bloody TV service relies on the internet if u want to use box sets or movies. Final straw engineer for 7 hours yesterday no joy getting sky broadband up and running but low and behold he sticks bt infinity box on and it's all working 2 sky routers not. He leaves 10 mins later I arranged to have BT installed sky can stick their crap services where sun don't shine
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Corby Sky  
Sky is terrible, it stops working every day and speeds are not as advertised.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Sky  
Have been with Sky Broadband on their Unlimited Package since 2012. Only once before (in 2013), have I had issues, but a replacement router was sent out then which appeared to solve the problem. The service has been fine until last week when Sky performed some "Essential Maintenance outside of their control" overnight on their network infrastructure. These were not improvements. Since last weekend my internet has been progressively getting worse, over SIXTEEN disconnections last Sunday, THIRTY-ONE disconnections on Monday, to over ONE HUNDRED disconnections yesterday, and yes I have kept log files. Every time the connection drops an orange light appears on the router meaning its an issue with the network connection, i.e. at their end. With this frequency of line drops every 5 to 10 minutes the service is completely unusable. And yes, I have been in contact with Sky and they have performed a line test to no avail. The real issue lies in their overtaxed infrastructure due of the launch of SkyQ, oh yes, that shiny new box that brings SkyTv to those that didn't have it or lets you watch in another room also uses the same tired old internet architecture that is trying to supply existing broadband and fibre customers. Where's that extra bandwidth coming from? Whoops Sky didn't think of that. They have a history of this too, in 2013 (probably the source of my previous issue) they finally admitted to signing up too many customers and exceeding capacity. Looks like they've done it again! And what's with all these 5 star customer reviews that appeared here yesterday? Sky Employees trying to cover up their Companies' broadband meltdown? If you want to read about the real picture try looking at reports from down-detector websites and social media. Most customers want to cancel and are ready to chuck their routers out of the window. Can they cancel? Well they can try if they want to wait over an hour in a phone queue to do so; another of Sky's failings. In short, internet sucks, customer service is non-existent. AVOID at all costs!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Cornwall Sky  
I shall keep this short and sweet, in case it turns into a rant.

My internet connection fluctuates constantly throughout the day, going from fair/poor to just poor. It is so bad that I get constant hitches in service where either it struggles to refresh a page on the net, or loses connection altogether. And this is when sitting just one room away from the crappy sky router. I have to use a signal booster in my bedroom upstairs, otherwise it is non-existent. Seriously, to all those people who are thinking of going with Sky... just don't. Choose ANYBODY else but them (apart from Talk Talk of course).
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Cornwall Sky  
Website offers very limited information of the services you actually own. No way to improve your internet without upgrading to their insanely expensive Superfast. And their customer service is extremely bad. Would not recommend this to anyone. Can get it cheaper and better from most other companies.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Sky  
Just no words for the customer service I received absolutely outrageous I have now cancelled my broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cotswolds Sky  
Horrible experience since renewing my contract with sky! Constantly pressing the RESET button to get a short period of wifi connection. To then be told I have got to wait another week for an engineer to get round and have a look for me to see what the problem is after numerous times of speaking to customer services and taking the bl%%dy face plate off!
Safe to say I reminded sky about there breech of contract as it would be 50 something days with out no/ very little internet connection. To then be told they can refund me £7.50 for the inconvenience, safe to say I have cancelled early and will never use this so called FAST broadband provider again.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry Sky  
Its worst broadband i have ever used. Free hotspots are faster and more reliable. They cant fix line, they cant guarantee any acceptable speed.overall its crap and will never take IT again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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