Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9365 customer ratings since 2019-07-04 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1783 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
Had Sky broadband since christmas last year first few months were ok not bad speed but for last 6 months i have had problems with noisy phone line limited or no service on my broadband and nobody at sky is capable of sorting it out. I would not recommend them to anbody go with virgin sky has very poor service no customer service skills and they dont care once they got your money. I cancelled my direct debit and now putting my Brand New HD Box EBay to get back some of the costs of phone calls and days off to sort this problem out.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cannock England Sky  
TIME TO LEAVE ..... costs keep going up, speeds and reliability going down. Requested my code and am off after 10 years or so. Sky your service isn’t worth the money, even if it was half price I would walk away. Even the sky tv box has lost the will to keep looking for the WiFi. I can’t tell you how bad the service is. It’s 2019 we need a reliable service.
Wake up Sky
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Canterbury Sky  
I can't even comment on speed or reliability because we requested internet in May of 2015, and just now on July 28th has Sky finally gotten a line put in at our house. It has been a nightmare, and I haven't been able to see my new husband's face in two months.

Matt requested a Sky connection in May, and it was going to take them over 15 days to get a tech out to set up a line to our new townhouse which just finished construction. He had the appointment set for the day after he returned from our wedding in America, and let them know that while he was away in the states to please contact him by email. There was no contact and he returned and waited on his appointment day. No one showed up.

Turns out they called his UK phone instead of emailed to let us know that because the Counsel changed our post code from 8PY to 8PZ they couldn't set us up in their system. He asked why they didn't email like he asked, as he could have rescheduled. Their customer service shrugged it off as if they actually tried and we should just be happy with nothing.

Then he couldn't reschedule an appointment because they cancelled his order. He had to start a whole NEW account because of the change of letter of post code. Which means another 15 days to wait for a third party to connect a broad band line as they couldn't schedule until after the 24th of June. In the mean time, I'm stuck in America waiting on my Visa and not able to see my husband over Skype. I attempted to LiveChat in to their customer service (since I don't live in the UK yet and can't call) and their first chat representative just sent me a canned response and said they couldn't help and that I had the wrong department and disconnected the chat. I WORK in a call center and online chat help. You could have simply hit one transfer button and connected me to a representative who COULD help, rather than just throw you hands up and say screw it. Then I chatted back in and actually had one helpful rep who explained the third party system and that they have to set up appointments once a month with them? Which sounds rather silly considering Verizon Wireless over here state side can take care of everything in less than a week. Meanwhile, Sky is still more expensive than Talk Talk and not willing to budge or even apologize. Maybe because they have a monopoly on our post code for broadband at this point.

So the second appointment comes and goes. Matt took off work. They were supposed to "rush" our appointment. A tech DOES NOT SHOW UP. Sky does not call us. Matt phones Sky. They said "Open Reach should have contacted you" (the third party that hooks up lines). Sky told us they couldn't reschedule the booking until they heard back from Open Reach. So Matt calls them again on a Tuesday two days later, hoping they would have had contact. Sky STILL says nothing. They said they would call Matt on Friday with an update, they didn't. Matt called Sky, they said they would call on Tuesday. Tuesday comes and they said they need to CANCEL the whole order and redo it again, no faster time, no expedite and another two weeks of waiting. The phone rep (also a Matthew) said he understands the frustration and would speak to his manager about putting account credits on for the inconveniences. Nothing happened.

So after another two weeks of waiting, the technician arrived but there was a delay notice on the Sky Account. Matt called to see if things were OK. The phone rep Ashley said yes, and Matt inquired about the account credits. She said they "don't offer compensation for third party problems" which is a cop out excuse. He asked to speak to a manager, and they were "busy". No apology, no sympathy, no attempt to make things right by the customer. The manager was supposed to call when he was free. We are still waiting two days later.

I work in a customer service call center and this is bollocks. This kind of crap is piss poor customer service and unacceptable. I'm just waiting until I move in a week so I can call them and give them an earful, and switch companies as soon as Talk Talk is available in our area.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Canterbury Sky  
Very erratic in the house. Upload and download speeds far below their adverts
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Canvey Sky  
Sky Broadband
Slower than Sticky the Stick Insect stuck on a sticky bun
  • Customer Service
    2 stars
CARDIFF Sky  
We recently moved, and because of the area had to make Sky or broadband/telephone/internet provider. We went for Sky fibre which promised the earth. Whilst the speeds are pretty good, the supplied router struggles when more than one device wants to stream. Example, when NOW TV is streaming in one room, a playstation is online gaming in another and someone is online somewhere else, it's all too much for the sub standard router. So, I bought a new router. It wasn't until I tried to connect it that the useless broadband tech adviser pointed out that in the small print it states that you cannot use a different router than the one supplied on their fibre package. Which means I'm stuck with this sub standard junk for the remainder of my contract. Clearly Sky don't want you taking full advantage of your fibre network with a decent router.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
cardiff Sky  
I my opinion the braodband was not bad. However we had problems when we started use it, as we had to proof to the SKY customer service adviser that phone line is not working because of their fault. Finally when we had to cancel the contract, as we were leaving UK, I have read in terms and conditions that I have to leave 31days notice, but for some reason sky customer service adviser told me she can cut off the service after 14days, of course!! Why not? I paid my termination fees straight away, and after one month I saw on my bank account I was charged again for termination fees by SKY!!! So I called to customer service from abroad and I was told that it is my fault not their adviser as I knew I had to leave 31days notice. So means adviser pushed me into trouble? the worst service ever, unfortunately ;/ disappointed :/
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
CARDIFF Sky  
I ordered sky basic package with broadband yesterday Nov 15, only to find it cheaper with BT
I spend an hour yesterday trying to order I was kept waiting between each question... It dragged on and on
I woke up and thought what if I ever need to call again my patience is out already. I just called to cancel I spoke to 4 guys and 20 mins later it's cancelled.
Come on sky give your customers a break!!!!!!
I might have stayed if you could match BT s price. But with this level of service it's a definate - NO!!!
Cardiff Sky  
Sky now locking you into there new sky router and not allowing 3rd part hardware will not supply PPPoE login details as other ISPs will
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Cardiff Sky  
I used Sky for four months after returning from abroad (my lodger chose them). Service was patchy, intermittent, with daily drop outs. I was with another provider previously for four years and never had any of these problems.
Now I'm switching to a new provider the Sky customer service don't seem to know their aszes from their elbows. Different stories, conflicting info. Had to give up on the first provider I tried to go with as the order was rejected because of the mess made by Sky not closing the line properly. And I missed out on their deal. With the new provider, Sky ceased two days ago and the new provider cannot provision the line because Sky have not done their job properly. If the order fails again then my new provider will have to send an engineer meaning in total it will take up to three weeks for me to get back online due to Sky's total incompetence. I have recently become self employed so three weeks offline is damaging my income potential. My verdict? Avoid like the plague. Hideously overpriced too, for such shoddy customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff Sky  
We have fibre broadband with Sky at 1Mb they do not know why and do not want to do anything else to fix it. My advise go to anyone else.
  • Customer Service
    3 stars
Cardiff Sky  
I'm writing this as an ex sky customer having switched to EE. I want to move back go Sky. Ok, it's a big more, but worth it for no broadband glitches in iplayer, remote working, better Xbox performance.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cardiff Sky  
Considering that Sky has an 11MBPS average speed in our area, we are extremely disappointed to only be getting 3.5MBPS especially in this age of technology, for a package that is "up to 24MBPS" it is suprising to see such inferior connectivity in the city. We are currently seeking alternative companies + speeds.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Cardiff East Sky  
good service overall seems speedy enuff and no major connection problems....only gripe is the email service...keep getting requests for username and passwords and it gets very annoying....sky told me its rare but it happens all the time with me....but going to sky.com/unlock and follwing thru that page usually sorts it out...apparantly its something to do with skymail being supplied by google....gets annoying tho that they cant seem to sort it....heyho
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
carlisle Sky  
Got home after a weeks break and no internet or landline phone , assumed it was a temporary fault switched the box , router etc off and on again , still no joy.
Left it overnight still not working spent god knows how much calling sky on mobile got the bog standard its the micro filters response.
They posted new filters as expected did no good i had already established myself it was the phone line by simply plugging the phone direct into the socket and bypassing all the sky gubbins altogether.

Called sky back after 10 minutes of being told it was my fault and my equipment they eventually made an appointment for openreach to attend which they did this morning 11 days after the fault was reported .

Engineer checked line said in seconds the line is faulty , checked the socket the line outside and the box in the street it turns out another openreach engineer had needed to disconnect our line at the exchange to repair another line but had forgot to re connect our line.

took an hour no apology but at least its working.
Sky service is terrible..
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
carlisle Sky  
There is no such thing as fast broadband for the ordinary consumer with limited technical know how. The broadband service providers are too free is promising guaranteed fast speeds and there is no accountability when they don't deliver. I am referring to all broadband providers not just my current supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carlisle Sky  
It is absolute garbage!
Keep disconnecting itself, always a slow speed, I literally cant even watch YouTube videos on the lowest quality sometime (Thats with me being the only person using it!)
Complete rubbish, dont bother!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
carmarthen Sky  
been with sky broadband for a year and have to say it is excellent,never losing connection once.maybe the fact that I live a few hundred yards from the exchange may have something to do with it.am switching to fibre unlimited on 22nd june,looking forward to it
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
central scotland Sky  
The worst network provider I ever had service keep drop down day and night
I had to call the nine times in two weeks for the same issue and it didn't sorted yet cheap Customer service so many slang words rude attitude will never go back to them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheadle hulme Sky  
I was transferred to Sky from O2 a few years ago and am more than pleased. The speed is consistently 37mbs against the 'offered' speed of 40MBS. I get virtually no drop outs and always get through to someone in minutes and always find that they will do a deal at the end of the contrcat.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
chelmsford Sky  
Dear Sir/Madan
I wanted to say thanks for such a great customer cervice. The person I had a conversation with over the phone, was the the most helpful and the most polite person I ever met. Thanks for the great service. Margarita (have been with you for more then 5 years, never had an issue.) THANKS FOR THE GREAT SERVICE.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Chelmsford Sky  
Bad bad scam company. Charging way more than was told and their fees are worked out by some monkey. Always getting told a different price to what I actually pay. Speeds are inconsistent. Really avoid these jokers at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Chelmsford, Sky  
Bad in every way. Left them and after 9 months they are trying to ask for money.
There is life after sky... indeed any cable based broadband and that is wi-fi, the true one, got a box installed on my wall and paying 'fibre wifi' no telephone and not virgin without direct debit or contract, the installation as costly but well gained in stop stress.
Sky is a terrible company totally desorganised, no proper paper work and just wonder if the revenues have catched up with them yet!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chelmsford, Essex Sky  
Was with O2 Broadband for five years and never had a single issue. Was dumped onto Sky after O2 exited the market and have had nothing but problems. Clearly, bandwidth throttling is in use (speeds falling from 8-9 Mb/s to 0.2Mb/s) despite their protestations that this was not the case.

Their useless black box showed 11.3 Mb/s(!) at all times and they told me that this was the only accurate guide! Throttling so bad that sometimes I couldn't even receive basic text emails. All on a supposedly 'unlimited' tariff that cost £9.50 pm as opposed to £7.50 pm on O2.

Their support people are hopeless - pleasant, but without a clue beyond chanting the standard "Have you plugged in a filter? Have you tried changing wireless channel?" Tier 2 people even worse, charmless with impenetrable Ulster accents, asking you to dismantle telecoms sockets and leave all your phones unplugged - then failing to call back despite heartfelt assurances that they would.

On demanding a MAC code, you will be deluged with extraordinary offers - e.g. free unlimited broadband for a year - but don't weaken. This is a terrible company. (Any wonder with all that Murdoch involvement?)

So I'm off to BT. But not very optimistically now that I've read some reports on here. Are there any halfway-decent providers - ones who simply deliver what they promise, say?
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Chelsea, London Sky  
Very reliable and constant speed of 12 m/bits. Only had one issue where broadband kept dropping out. Call centre answered promptly and they did all the checks and confirmed there was an issue. Engineer turned up the next day and was found to be a cabinet wiring issue.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Cheltenham Sky  
Sold a Sky TV and broadband package - told the property was listed as 'Sky-ready' and that there would be no problem switching from current provider. I could even try it for a period of time and cancel with no issues as there is a 'cooling off period'... wait for it...
Sky engineer arrived for install and said it wasn't possible to run the service from the property. Cancelled subscription the same week. Cancellation letter confirmed cancellation.
Now I've been charged for a service I'm not using and trying to get a refund for being falsely sold to. Been on phone 53 minutes to customer service and it's still not resolved and I've now been told to call back in a week due to their 'system being able to process the information'.
They are saying I need to pay for a month for a service I've not even had!!
AVOID. Seriously - avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
CHELTENHAM Sky  
I've been using sky for over 3 years at the same address and they changed my land number without any notice and my permission ...I think they supposed to ask before to do it as I was paying for that. I am very regret and not recommend to use this provider.
...sometimes your life depend on it and you can expect important calls...
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Chertsey, Surrey Sky  
Sky Broadband very slow - both for upload and downloads. Even with Ethernet cable we struggle to watch a movie without buffering. Would not recommend or use again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Cheshire Sky  
I have been with Sky for broadband and now fibre for a couple of years And apart from offers I can say it's not that good. I switched to Fibre as the broadband was very slow when it decided it wanted to work, not sure if that was a sales ploy by Sky to get me on fibre. Anyway I was looking around to leave Sky but was offered free line rental for twelve months so signed up again. Overall Fibre is fantastic, I have several problems most of which have been blamed on my local exchange. The main problem with Sky is their hardware, the router/hub is shocking. I am now waiting for delivery of what will be my third router in less than 12 months. The one thing you cannot fault with Sky is the customer service, I can only imagine the crap they get from customers who are not getting the service.
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    1 star
Cheshire Sky  
they offered me a refund of £24 for total denyal of service 5nov2018 until 20dec when their own customer service representative had stated £8 per day compensation.they then increased their charges to negate the compensation and attempted to charge me more than 100% of what I had signed up for. AVOID SKY AT YOUR PERIL, they lie and rob you.
  • Speed
    3 stars
cheshire Sky  
Had nothing but trouble with Sky broadband since they took over Febuary 2014. Never had any problem when 02 were running the service. Since Sky, the connection has been intermittent, dropping off and on throughout the day. Would NOT recommend them to anybody.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
cheshire Sky  
I don't usually leave reviews, but I have tried, and persevered with sky. Tried technical, tried to call, tried to e-mail but all with no success. I have seen a lot of bad reviews on here. I signed up to sky fibre with a new sky Q hub a year ago, I had nothing but slow slow, 4mbps,technical says I have 24, but independent results show 4 to a max of 8. After I tried to complained with no real access to a person. I have given up and today I have given in, cancelled and will try another.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshire Sky  
I’m writing this review to tell you to stay well away from sky WiFi. The shear amount of people writing only negative comments may look absurd but as a sky user myself the negative comments couldn’t be more bang on. I’ve used sky for around 3 years now, I had no problems with it for the first few months and then all of a sudden the promised connection utterly vanished. I have tried contacting customer service about this but all they do is flip it onto you asking wether you have checked your end of it because there’s is ‘prestine’. Overall sky broadband is one of the worst networks for anything you use it for. I do not usually write reviews but I felt as if it was a duty of me to help no one else get scammed as much as I did
Cheshire Sky  
What a Jokers! Avoid this company! 5 days without phone and broadband and what? Today finally they have book engineer.. but I have to wait for him next 3 days! Customer service does not exist - just ctrl+c ctrl+v Never more with this company!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshunt Sky  
Most nights we have no signal and have to use our phones and 4G to get on the internet. Programmes won't even download on the Q boxes. Have had every excuse in the book from Sky. Most of the time they try and blame our devices and say it's nothing to do with them. Customer Service is appalling. I've been told that I've never complained before when I've phoned up numerous times, I've been told that they sent an engineer to my house who came in and did extensive work then been called a liar when I've said this never happened and must be another customer..... thier response- 'perhaps one of your children let them in????' .... We're planning to switch as soon as possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshunt Sky  
Up until recently I was using virgin broadband which pretty much gave me the download speed advertised & paid for. I'm now in a sky broadband household and of the 'up to 15mb' quoted, the other day it was 1.9!!! On better days it skyrockets to about 2.5. My local rail station (cheshunt) is 4 and the local wetherspoons 12!!! Sky have suggested that I upgrade to fibre optic - NOT A CHANCE!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Cheshunt Sky  
VERY VERY BAD SERVICE AND NOT ALWAYS HONEST! I have been a customer for 8 years.I have just found out that when you call sky on their 08442 number or any other of their number you actually get through to a generic call centre called 'whetherby's'(They told me to search 'whetherbys.co.uk and told me they were a legitimate company howEver after searching the internet I could find no such company or website so ive reported them to the I.C.O.They may of course be genuine.Sky however is their client.Whetherbys actually told me this.
When calling they answer as sky tv but they have actually stated most customers think they are calling sky and speaking to them when its an outsource company or 'external employees' who are not employed by sky buy employed by a third party company to represent sky or work alongside them but are not the actual company sky!.I asked them directly if they were sky or whetherbys as they had my account details they wouldn't answer but said ' yes we are one of the two' but were reluctant to tell me they were whetherbys and not sky but they answered the phone as sky telling me this is normal.
I was very shocked to find out this isn't in skys terms an conditions and nowhere can I find any info via sky of why they are a client of 'whetherby's.I was bullied by an individual or I felt bullied and this is why the service is terrible I should not have to be treated like i'm a stupid woman I even said I feel I have been treated unfairly and I feel uncomfortable he stated' No I DON'T AGREE THAT I HAVE DONE THAT' And he is representing sky !!
I reported it to sky today this is how I found out that I was not dealing with sky directly but this middle man company so to speak, other company .It is being investigated.The fact that I have had to deal with aggressive rude male advisers who make it clear they dont like women who say 'hang on a minute can I check that's actually the right info' then this is very very cus ser but also and unpleasant stuck up man who has zero respect and tried to make me think the service 1571 was a line fault and not a service from your provider I checked this is a service not a line fault and he didn't like I knew this and this is when he turned unpleasant and passive aggressive.
So After being a customer for 8 yrs i'm leaving.I'm not going to continue getting bullied.Ive only been a customer for sky talk 6 days and after being treated like this I'm disgusted.VERY VERY BAD SERVICE AND COMPANY WHO DON'T ACTUALLY TELL YOU THE TRUTH WHEN THE PHONE NUMBER THEY GIVE YOU (THE OFFICIAL 08842 NUMBER) IS NOT SKY TV BUT ANOTHER COMPANY WHO HAS ACCESS TO YOUR PERSONAL DATA AND A DOZEN OTHER TOP COMPANIES ON ONE DATA BASE.They identify you by the number called which is affiliated with that provider and then put your details in to find the provider your with but dont tell you this they tell you they are your company to begin with.This isn't exactly even if this is how it fully works.I dont feel my personal data is safe in the hands of a company I never knew had it and who have sky as their client.Sky should tell us our personal data is given to whetherbys!Plus their broadband service is dire and I got a card in my router box to tell me my ssid and pin and password and sky argued with me and were skeptical were i got that card and told me that there could not be these codes on the card as the router or router code and user password were one and the same codes but they were totally diff numbers which sky didn't actually believe!

Nope.The age of adults bullying other adults and men trying to make women feel stupid because they know a little technical stuff and can not be man enough to admit they may have made a mistake as they are not know it all should be over!

I am cancelling b/b and sky talk too!
HORRIBLE COMPANY HORRIBLE PEOPLE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
chesire Sky  
First of all, I'm a Network Engineer.

I've had 3 ISPs in the last 12 years. Pipex, Be, and SKY
Pipex were great. Until they got bought out.
Be were brilliant, right up until I left looking for a cheaper deal
Sky? Sheesh, absolute nightmare.

two week long outages with me doing all the chasing for updates/progress
Unsteady line and long outages. I don't think it's ever been up for 24hrs without a break.
Apparently it's always Openreach to blame, which is odd because Be was down only twice in the wee hours, in the entire 4 years I was with them.
No offer of compensation when I told them I couldn't work from home.

Absolute worst ISP I have ever been with.
I strongly recommend you think twice.
What's cheap isn't good and what's good isn't cheap.
I'm moving back to Be at the end of the month.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Chester Sky  
TERRIBLE - Students still waiting for router to be sent after being assured we'd be online in a week. This was the 3rd October. We've been sent a text message saying we will go live on the 28th which for a house of students who didn't want a 12month contract really in the first place but were told this was the only way, and who need internet for studies and deadlines its been a nightmare. Their messages say things like "the current customers at your future property requested a change in date" when we've been moved in since September. Full of lies and the service is a joke.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
chester Sky  
Cheapest at the time of purchase, but you get what you pay for. Slowest WiFi I’ve ever had. Most unreliable WiFi. Constantly loosing connection. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Chester Sky  

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