Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9436 customer ratings since 2019-10-01 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1817 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
The worst internet in the history of man-kind. I've been with them for the last decade and they have never provided a good service, the sad part about it all is that where I live, I am unable to get better internet. AVOID THEM AT ALL COSTS, THEIR SERVICE IS TRASH
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Wifi has been awful recently, always get lag when playing games even with second highest wifi speed. So unreliable it’s a joke. Even have to use 4G !
  • Customer Service
    4 stars
Sky  
My sky broadband is now getting to a point where it goes down 2 to 3 times a day every day - my family complains every day that the internet is down,,, ping from my son as he says ,,,my son plays online gaming
already had a new box hub from sky as the new one broke down no fault of ours - sky did say the box in broke wont cost me anything - im paying for well over 5 to 8 devices to run the fastest sky internet but now I have 5months till contract ends and I will be moving back to virgin - had enough of sky - paying over the odds - for less fast internet - also found out by my bank statement that they have put my monthly payments up without even informing me first yet being contracted myself I thought that they couldnt break there contract with me with what I had agreed to pay with them and myself breaking my contract with them as I agreed of £27 a month and now its £29 a month dont know why as my internet hasnt been working properly or I havent been getting the correct speed since being with sky
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barry Sky  
I have agreed a contract for 18 months £20, after 1 month of use they increase to £22 without any notice, I could get better broadband for this price because the broadband is very slow
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
cookstown Sky  
Unfortunately i have to agree with anyone who wrote a review before me. The experience with sky broadband is miserable. They really worth an oscar for such a bad service. A snail is faster than my so called optic fibre but the worst thing is that the internet drops like 20 times per day. Funny enough sky recommended to me by a friend.personally i would strongly advice everyone i know to choose an other provider.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Maidstone Sky  
Internet cuts out every hour, TrueType shocking - they’re happy to take your money but not so eager to solve issues. My contract has ended so I’ll be switching provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sunningdale Sky  
Most miserable 2 years of internet I've had. Constant days of connection coming and going like London rain. When I wanted to cancel for that reason they asked an extra cancellation fee... For all their hard work of not working.

And in the same call they tried to sell me upgrades with money back guarantees.

How about you provide a service worth staying for in the first place? Instead of trying to sell me a deal when I want to set your building on fire.
  • Customer Service
    2 stars
  • Speed
    4 stars
London Sky  
Terrible wifi. Very slow download and upload speed, and when using a wireless connection on almost any device videos buffer after 10 seconds, and continuously buffer throughout the whole video. No matter how many times you call a technician to come diagnose the problem, the wifi will remain the same; horrendous. This is very surprising to me as we currently live in the 21st century and I am still unable to watch a 30 second video without waiting 2 minutes for it to load
London Sky  
Really terrible. I have had several times without internet in addition to very slow download speed in the best of times. The recent one the inernet down again I was told that it has to be looked at by a sky engineer first - appointment 11 days away. As a key worker, a teacher who must use internet to teach, this is really the last straw. Although the staff at reception was sympathetic, their manager did not appear to care. Even I'm not under any contract, they still charge me for 14 days cancellation notice without any internet! Avoid at all costs!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth Sky  
My 18 month experience with Sky Broadband/Media has been awful from start to finish.

After moving into my new house I decided to choose Sky as a provider. Biggest mistake! See below for the main reasons below:

- High (hidden) set up costs
- Unorganised set up process
- Poor customer service
- Annual increases to contract without consent
- Poor internet/wi-fi connection
- No good solutions to improve the internet

The only good thing about Sky is the range of channels. However, you have to pay a arm and a leg to get these channels. Your better off streaming Amazon Prime, Netflix, & Disney Plus for a range of good shows/films etc.

I would go in more detail about the specific bad experiences I had but don’t want to kill you guys with a essay.
Many years ago Sky was good but not no more. Don’t waste your time and money with Sky. I’ve warned you!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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