Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 8383 customer ratings since 2020-05-13 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,889 Customer Reviews over 48 pages

  • Reviewer
    Location
    Longcross
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We signed up for the Sky broadband alongside our TV for ease. We were promised over 20 MPps but when we had it installed, it was less than 2. Sky weren't able to offer any solution and were so unhelpful. their customer service team are the most arrogant, unhelpful people I've had the misfortune to deal with. We switched to BT and they were much better on all fronts. Due to Sky messing things around though, we didn't have Broadband for 2 weeks. Be warned that when you want to open an account with them, your call is answered almost immediately but if you need anything else, you'll be waiting a long time and then get passed from department to department...
  • Reviewer
    Location
    Inverness
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky are nearly impossible to contact waiting for ages on the phone and usually give up before I can speak to anyone to see about cancelling, changed over to fibre broadband about a year or so ago and can now watch the the download sight even when downloading an Email used to watch tv at times easier on the old broadband
  • Reviewer
    Location
    Uk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst off the worst. Bunch off scummy rip off pigs. Waste off time and money. They charge you extra money a month and increase your monthly payment without giving any notice and when i was having issues with my internet they try and tell me its going to cost 100 pounds to bring out a muppet to check whats wrong. All you at sky are scum, useless daft rejects. Get a grip off your useless lives. And also get your customer services checked and stop putting people on hold for a week just so they can speak to someone sitting in bin ladens training camp. Go slit your wrists you scummy pigs.
  • Reviewer
    Location
    Worcester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Good customer service, worst broadband ever! Keeps lagging every time, and I have even the most expensive fibre unlimited broadband. Bad experience for an 18 month contract -_-
  • Reviewer
    Location
    Wincanton Somerset
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Speed varies on regular basis from zero to 8 MGBPS if you are lucky. Promised a minimum of 11/12 MBGPS Very poor response from Sky sorry can do no more!!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Terrible customer service as a VIP customer. I called them when I lost satellite signal and they actually made it worse. I lost all functions which included the remote control. The engineer will take 5 days to come and fix the new fault they caused plus the initial fault I called about. Super bad! I will work towards closing my account of over 20 years
  • Reviewer
    Location
    Northampton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful. Absolutely terrible service, drops out all the time, sky q doesnt work properly and engineers seem unable to fix, customer care unable to help. I pay over 80 a month for a premium service which is incompetent, incapable, just downright disappointing. Please dont make my Mistake. Ive spent hours, literally on the phone, on hold, meeting engineers and all to no avail. Now theyve cancelled a much needed appointment and sent me a text!! Unbelievably dire service. Beyond me, its so poor.
  • Reviewer
    Location
    CREWE
    Reviewing
    Sky
    Date
    Comments
    been on this sky broadband for 4 years and its been the worst service ever. internet gets cut out in the middle of the night for no reason and when my internet stops working it takes them 3-4 weeks sometimes for sky to fix the problem. I requested a home move for 2 weeks advance and asked for my internet to stay on until then. the next day my internet gets cut out. when i phoned about the problem ive been told nothing can be done and the internet wont get turned on. i try to explain that is not what i want or asked for but the rubbish manager that i spoke to said he will look back into the phone and see what was said. but even so what is the point. i wanted to cancel my move with sky and let the contract run out with them which expires next month but they wont even let me do that. managers do not know how to speak to a customer aswell some being very cheeky. in the area i live in no they is no other services thats why we choice and stayed with sky but after today i am happy after 4 years i will be leaving
  • Reviewer
    Location
    Loughborough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    First of all, I am greatly disappointed from the Sky service so far.

    I bought an essential broadband package (it started with a cost of £19 a month and then they increased it to £24 for no reason). I was supposed to have an average download speed of 11 Mbps and an average upload speed of 0.8 Mb, which instead are 1.63 and 0.16 Mbps - incredibly slow. Just to give an idea of how slow it is, there is no way to watch a movie in HD.

    I decided to upgrade my setup as a superfast fibre was available for £26/month - this with the idea that Sky connection is not good in my area. I will get the fibre activated in 10 days and let's see how it goes. Hopefully, the fibre will do what is written on the tin and will be location independent.

    PS customer service and Sky policy are awful.
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Awful service. Had to terminate contact early because it was unbearable, then charged early termination fee. Never going with them again
  • Reviewer
    Location
    Harwell
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Well what can I say our sky tv and broadband was meant to be installed today we was told it was to be done between 12-5 at ten to 5 today we then got a phone call saying that our installation hasn’t been added so yes we now have no sky we have been waiting for the last 2 weeks to finally have a decent tv they then told us that the next installation date was the 15th July...... 2 weeks really they couldn’t do better than two weeks they say about the best customer service what a load of bxxxxcks I will be going to the governing body of sky for my compensation I have been totally discrased end of!!!!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Comments
    WORST POSSIBLE internet provider. Horrible customer service. Nothing works. I just purchased an upgrade to fiver only to be informed that my router isn’t synchronising well. They then told me an engineer would come to my house to fix this but they are having “technical difficulties” and can’t book the engineer. SO unprofessional. I am completely enraged and this lack of knowledge.
  • Reviewer
    Location
    Weston-super-Mare
    Reviewing
    Sky
    Date
    Comments
    Our monthly bills are around £100. We experience signal problems and on our Sky app we get 9mb but with you it is nearer to 8mb. We were promised 10mb yet Sky has only sent BT engineers who say connection is good. We have requested compensation for the numerous times we have had no Internet and several occasions when we had no phone. If you could advise on how to speak to someone at Sky who doesn’t keep avoiding our issue instead of giving us answers we would appreciate it. Thank you
  • Reviewer
    Location
    Portsmouth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Service stopped on 28th June, and called three times just to confirm if there will be further bill, got a negative answer said I already paid everything, my account will be closed. And yet this morning waking up with £40.99 charge for July, called customer service, got the answer 'oh our customer service should of changed your billing date later as if they left if on 1st every month then we normally request the money already, we cant help in this case, will only refund you next month'. Less than ideal. Trying to complain now.
  • Reviewer
    Location
    Yeovil
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Oh my god. Every. Single. Night.
    The dreaded, 11PM...
    The only thing Sky Broadband is consistent with would be completely shutting down at 11-12PM.
  • Reviewer
    Location
    Beaconsfield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've been using Sky broadband since they bought UK Online and therefore acquired me as a customer. A couple of years ago I switched from standard broadband to fibre - originally the 35Mbps package, but they upgraded me for free to the full 72Mbps.

    Their customer service is generally very good, they don't treat me like an idiot. The standard broadband was pretty reliable but I had a couple of faulty routers over the years. Since I switched to fibre it's been rock solid and I can usually get the full 72Mbps down and 18Mbps up.

    My only gripe is the price. Without any TV package and with PAYG calls this is costing me £44/month - line rental plus broadband. But looking at reviews of other providers on here, I'm probably better sticking with what I've got than switching to a cheaper but less reliable provider.
  • Reviewer
    Location
    essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    rip off company tried cancelling over 2 years ago, thought account was now closed as spoke to many people at sky, now they have pased on to a *third* debt recovery company after sending me letters every few weeks, come back to sky ! no way !!!
  • Reviewer
    Location
    Ft. Pierce
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    This company is the worst, poor service, if you call with a problem your left 9n hold for 20 min. Or more. Dont ever give them you debit card number they just take money out of your account without permission and then wont givebit back, make excuse why they took it. Sent 5hem hack thier equiptment and cancled service, had phone, tv and broadband, never use them again and if you need anyone do not use skym piss poor service and 5heir crooks
  • Reviewer
    Location
    liverpool
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Customer for over 15 years and little advice, no help, only wanted me to upgrade to other service, not interested in fixing the 1.7mb download speed. paying for 37mb, which sky say I have, but not according to broadband speed check...
  • Reviewer
    Location
    ENNISKILLEN
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm currently paying the top rate for my broadband but feel as if I'm not getting what I'm paying for. I'm a online gamer and I get alot of speed up lag. Im told this is due to bad internet stability. When I test my connection online I get 10mb download Max but I pay for fibre. Would love to see a specialist come test my connection. Thinking of changing tbh
  • Reviewer
    Location
    luton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    SKY - The worst broadband ever I could see until now. I don't have words. My internet works 1,2 weeks/ month , in a slowly way and the connection is very bad. I sincerely don't recommend it.
  • Reviewer
    Location
    52 Chester's Avenue
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Slow or non existant
  • Reviewer
    Location
    Cardiff
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I used Sky for four months after returning from abroad (my lodger chose them). Service was patchy, intermittent, with daily drop outs. I was with another provider previously for four years and never had any of these problems.
    Now I'm switching to a new provider the Sky customer service don't seem to know their aszes from their elbows. Different stories, conflicting info. Had to give up on the first provider I tried to go with as the order was rejected because of the mess made by Sky not closing the line properly. And I missed out on their deal. With the new provider, Sky ceased two days ago and the new provider cannot provision the line because Sky have not done their job properly. If the order fails again then my new provider will have to send an engineer meaning in total it will take up to three weeks for me to get back online due to Sky's total incompetence. I have recently become self employed so three weeks offline is damaging my income potential. My verdict? Avoid like the plague. Hideously overpriced too, for such shoddy customer service.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband speed has never been good but is worse than ever now. Every speed test I do tells me my speed is slow or line not stable. Downloads take forever, streaming buffers.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Thank you for your service and thank you to the technician that went above and beyond! This equals a 9 or 10

    Thank you again,
  • Reviewer
    Location
    UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    one of the worst internet providers, one of the most slowest download and upload speeds, HORRIBLE ping even with an ethernet cable. never buy from this provider.
  • Reviewer
    Location
    Islington
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky set up our new internet today. The so called engineer said it's all live and up and running. I checked immediately and it wasn't connected to the internet. Sky customer services say the whole area is down!!!! We no because my neighbors internet isn't down.

    So basically if your considering using sky remember you will have to wait a months for installation and then another month for the original installation to be fixed, and every time you call customer services they will say it's an area issue weather it is or isn't.

    So I will be cancelling immediately and using another internet provider.
  • Reviewer
    Location
    birmingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Reliability
      2 stars
    Comments
    ive just come off holiday and had a better internet connection! very poor download speeds and even worse when using sky tv because you have to download shows to watch them unlike virgin! the range on the wifi is the worst ive ever experienced! it dont reach my bedroom or my garden! in summery i wish i stayed with virgin, but the price was good so i thought it was worth a try.. i was wrong
  • Reviewer
    Location
    Devon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Utter rubbish.

    Took ages to be set up and running. WiFi had a poor range and kept cutting out, kept having to restart the router.

    Moved house, asked for Sky to move with us. They took 2 weeks to connect - which failed, then told me they need to cancel it which would take 10 days, and another 2 weeks to restart my order.

    I told them I work from home and NEED internet. They had nothing to say.

    I cancelled it entirely and went with Virgin who connected me within 72 hours.

    On my 5th week from moving house, Sky email me with a bill and tell me my broadband is up and running. Even though I cancelled it. They then emailed me and told me they sent a cancellation email by mistake - I didn't receive a cancellation email.

    I then went on holiday - Sky said my phone would be fine to work abroad. It wasn't. Not for 48 hours.

    Upon my return home, my account still has active broadband and a bill to pay. I've had to get in touch about 7 times in the last 48 hours to try and get to the bottom of this, being transferred all over the place to different people, explaining everything over and over again. Getting nowhere.

    Avoid. Utterly useless. Poor service. Terrible customer support. Rubbish WiFi. Slow, useless, pointless. Go with Virgin instead.
  • Reviewer
    Location
    Chelmsford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Dear Sir/Madan
    I wanted to say thanks for such a great customer cervice. The person I had a conversation with over the phone, was the the most helpful and the most polite person I ever met. Thanks for the great service. Margarita (have been with you for more then 5 years, never had an issue.) THANKS FOR THE GREAT SERVICE.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    This is very bad broadband service anyone can have.
    The customer services is really terrible.
    They are only interested when they are selling their services and products.
    Once you sign the contract they don’t care their customers and their products is working or not.
    When you complain instead of helping you they are trying to sell more things.
    So you’re always paying them without getting any services.
  • Reviewer
    Location
    Southampton
    Reviewing
    Sky
    Date
    Comments
    Shocking!!!! A bunch of cowboys, will rob you. Ignore your calls and emails. Refuse to refund to give you quoted price. Always blame the customer. I have to accept I will never get back the mo ey overcharged unless I pay to go to a small claims court. Should not be allowed to operate in the UK. JOKERS
  • Reviewer
    Location
    bolton
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      5 stars
    Comments
    no problem with staff. had wifi 9mnths goes off will nilly use our own phne data,programs wnt record sky said wifi reboots between 2am 7am. moved all living room round as cnt have rooter on glass near glass.paying for a service which is not being provided
  • Reviewer
    Location
    Belfast
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Just make sure not to disconnect your sky broadband
    before signing up with other providers it will take 2 weeks
    before new provider sets up and will leave you with no
    Broadband at all
  • Reviewer
    Location
    Stafford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    We had to contact Sky after one of their engineers installed a new system to our neighbour. As a result of doing so it resulted in losing our signal / unable to access any services. This was 100% their error & their attempts at a resolution was leaving us without any services for 4 days until "an engineer was in our area". No attempt was made to resolve speedily ie an engineer next day. Even with their proposed date again no flexibility was given to give a morning slot only PM. We have escalated past their supervisor to a manager but I have little confidence the manager will recontact me.APALLING CUSTOMER SERVICE!!!!!
  • Reviewer
    Location
    Sidcup
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Hi,
    I have sky and very disappointed!
    1. They told me I can watch football ( that is why I chosen ) and now it it is limited!?
    2. Come to install to my house sky The Guy told me: ok you have netflex !haven't told me anything about it :Google - I have to activate- ok, still can not log in anyway ! Wanted to contact sky to solve the problem ! unfortunately have to pay 6 pounds for call per 1 minute ! Is this a joke when that suppost to be for free when I'm paying monthly ?!I can fine even simple chat or just a call to real person- not machine !never again !my rating is not even a star !
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have had appalling customer service from Sky, really disappointed having been a loyal customer since 2011. I have been taken advantage of with price increases for services I haven't signed up for. I have been made to pay twice the amount i originally agreed with increases every year relating to services (land-line and voice mail) i don't use or signed up for but they automatically rolled me into. Sky claims every price increase has been communicated to me because they have a dormant email from when I signed up. I am taking the matter to CISAS after a poor customer service to resolve the matter.
  • Reviewer
    Location
    ROMSEY
    Reviewing
    Sky
    Date
    Comments
    i was told i was on unlimited bband only to find in the past 3 months i have paid £11 to £12 a month extra even back in jan 2019 i had to pay extra again for something i supposedly removed which i deny ever doing so my package has always been the same for many many years but in the last 12months it has risen by over £20 extra so when game of thrones and jamestown end so does my sky contract i am not being forced into paying for all its outdated and over the hill sports stars including spit the dog carragher he is as disgusting as sky and its customer services your company is crap any one member of the public reads this BE WARNED they will fleece you and they wont bat a eyelid doing it
  • Reviewer
    Location
    Dorking
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Hello,
    I just moved to new property after being customer with Sky for a year and they have been helpful and cancel my old contract as i was not sure if my new property will be ok for Sky.
    Once i moved called them and within 3 days i got the Hub and next day the engineer to check my line.
    After the internet was activated i struggled to go online but Alex the Bulgarian agent on the phone was bery polite amd explained everything to me so i can understand that it was phone line issue not Sky.
    He advised me someone within 72 hours will fix this and i should have broadband on.
    He kindly ask me if i am aware that the number i dial is chargeable and i said i know.
    I think Sky need more agents like Alex as he was extreamly friendly amd professional in same time.
    I hope this will go directly to him amd he deserve Big Well done and thank you for your help.
    Much appreciated
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Hi there,

    I have been with Sky for over a year and I have fibre speeds all over my 4 bedroom house! I have seen places with Sky broadband that had appalling speeds and even worse coverage, which is frustrating.

    I had Wi-Fi UK's MESH network installed in my house. The guys built a network using my Sky broadband and boy, is it fast! I get over 70 Mb/s in every room.

    Blame poor Wi-Fi not Sky, please, the internet quality is good. There is a brilliant solution to always dropping Wi-Fi signal and it is called mesh Wi-Fi.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.