Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.5 stars
  • Reliability
    2.8 stars

Based on 13582 customer ratings since 2018-07-23 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1605 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
Broadband was excellent for years
But as soon as i reveiwed my costs. They kept the same internet deal (full stregnth) for the same price because i got a better offer elsewhere. Now im lucky if i get a signal most days
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Dunfermline Sky  
A complete waste of time! I would highly recommend virgin!
It’s customer service is terrible, it’s speed is alright when they’re actually available, and the reliability is outrageous!
Sky broadband is a complete waste of money and would not recommend! If you do have sky then my heart goes out for you <3
South Lanarkshire Sky  
I have been with Sky for years. Broadband gets worse and worse. Takes hours to download a film. Their answer to upgrade! No attempt to resolve the issue.
Epsom Sky  
I transferred to sky after using virgin for 10 years. What a mistake! The Internet was slow, and didn't work at all on my Amazon Fire. I joined up when there was an offer for £15 a month for phone and Internet. I paid £15 one month and then all sorts of amounts came out of my account. I called the call centre to query, and god knows what they were talking about. Then I moved home (unforeseen), so cancelled my account after just 3 months, gave my 1 months notice in November, and they were still trying to take ,obey from me in Feb! Even though when I called the call centre, they said my last payment would be the end of December. Then I cancelled my DD in early Feb so they would stop charging me, and now I keep getting phone calls from capital resolve to pay them £34.68, which I haven't got a clue what it's for, since they told me my last payment would be in Dec. I understand a fee is charged for exiting your contract, but to be charged in Feb when I gave my notice in November and was told my last payment would be in December is unreal. My £15 a month deal turned into £120 for 3 months, and for 1 month of that, the Internet didn't even work properly. Never again would I choose Sky, and to nobody would I ever recommend sky. I had no problems with virgin in over 10 years! Sky did model over any of the promises they made.
  • Customer Service
    2 stars
London Sky  
When looking for the internet speed divide the speed it gives you by a 100 and thats what youll get. Terrible internet barely above 3mbps.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Uk Sky  
Happy enough eventually. It just depends who you are put through. Casey had shown herself as professional. my price for same package went surprisingly down. and the speed is acceptable.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Northern Ireland Sky  
CAUTION - to all those that share flat/house. The account holder moved out 4 years ago. Phoned then, was told no need to cancel, can be made a full user. So i have come to move out. Had to find and contact the account holder to cancel, as a full user can buy more services but cant cancel the account.

Had paid for the month in advance only to find that the broadband was stopped the day after. Phoned to ask them to keep the money and just let it run till the end of the month. No luck.

No system setup to transfer password/ account holder priviliges without cancelling and waiting 2 weeks to be reconnected. The customer service is disjointed and unconcerned as well as have no interest in keeping a customer that stayed with them for 4 years. Will now try all the other competitor's before going back to sky or it's subsidiaries.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
London Sky  
Broadband has had issues and I am stuck with ADSL. WATCH OUT FOR HIDDEN CHARGES. Sky seem to have a habit of 'giving' you free services that you may or may not need and then introducing charges for them without telling you. If you do sign up with Sky you should CHECK YOUR ONLINE BILL MONTHLY in case they are ripping you off! (I got stung for £4 a month hidden fees that I do not benefit from).
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London Sky  
The worst network I have ever been on constantly down, connection strong enough for a phone and half the time not even that. Consoles are unplayable, PCs are unusable. The absolute worst of the worst, nothing compared to the speeds others get in the area on different network. Avoid like the plague, has caused endless grief and hassle since day one.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent Sky  
Been with Sky for a year on the back of their £18.99 broadband deals. Router arrived promptly, engineer arrived and installed the line as and when it was advised he would. No issues there.

The router's a bit weak, not giving great signal, and it does drop out a few times here and there but on the whole it's been relatively reliable, if not the fastest - average speeds are around the 5-6mbps mark.

Of course now I want to switch to a cheaper deal I'll have to do battle with the customer service team to actually cancel my contract instead of fobbing me off with trying to get me to stay and pay through the nose for bang-average broadband - can't wait.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Portsmouth Sky  
The level of customer service is just appalling. First - on the website you actually get the impression you can manage or cancel package on line. This is not true. The best you will get on line is yet another agent (talking to number 4 already) who will do everything to get you worse deal. I was actually offerred broadband for nearly 40 for the package that on the same day was for 25 (that already says it all). My number 4 agent is currently arguing with me whether or not I will get satisfactory service with nowtv. I have spend last 1hr 45 minutes asking lady every 10 mins (basically after each of valuable points she made) to just cancel and I am on my wits end.
To add to this when you phone them they will first take you through all automated security questions to tell you after 10 mins that they, in fact are unavailable.
The lady said she will actually process my cancellation but of course there are other offers they currently have. Which mobile network I am with, she is asking. 1 hour 50 mins at the moment
  • Satisfaction
    1 star
  • Customer Service
    1 star
West Midlands Sky  
Definitely the worst broadband we ever had! Had a deal for a year then when it ended started paying £36! Called to buy another deal and was spoken to in such a rude manner, worst costumer service I have ever experienced. After I called again they lowered my bill to £20 and somehow it went up again to £30! We can't even get internet in all areas of our flat, not a big flat! We finally decided to change, started getting calls from them and magically we can't seem to use our internet, so decided to test it and were getting 1mbps!!!

Piece of crap company, will never go back to them and will write as many reviews as necessary to ease my angry and tricked self!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth Sky  
I have had broadband with Sky for 10 months. During this time my internet has stopped working several times and Sky have been unable to resolve this. It is currently working fine though.
The reason that I am leaving Sky for good is because they took a higher direct debit than contracted. When I rang to inform them they were unable to resolve the issue as the manager wasn't there. 4 days later I had a voicemail telling me that my contract would be extended for 2 months at the reduced price to compensate for my overbilling. This assumes I would have stayed with them once the reduced price period ends. I called again and asked for a refund. They said the only thing they could do was not bill me for two months. As a result I lost interest on my bank account as I need two DD's to be taken. I rang up a third time and was finally given a refund. I can not trust Sky not to steal my money as this was an error that should have been rectified immediately, not taking my money and keeping it for months.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Northampton Sky  
Appalling broadband and phone service…

Appalling broadband and phone service with what must be the most incompetent customer service ever. Despite raking in millions from what they clearly perceive as mug punter customers they seem to have recently decided (2018) they no longer need to provide proper English help and have clearly decided that using cut and paste zombies from the planet zorg might earn them even more money. My phone service packed up (ergo no phone) and my broadband disconnecting 10x an hour (simple job...BT engineer redoes a dodgy joint up a pole, sorted) but not for sky...15 times the zombies said I should phone sky to request help despite having no phone. I then borrowed a friends mobile and the automated system was impenetrable. It finally asked if I fancied going around in circles by sms. I said NO and it immediately hung up and started spamming my friends number with daft sms messages going right back to square one!!!!!! they clearly don't give a jot for customers so I took my business elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincs Sky  
Just been told by sky that my broadband speed is ok!
its supposed to be up to 17Mbs. THEIR test shows it at 1Mbs and they tell me this is good!? Huh
Elsewere tells me it's only 0.5Mbs.
Also tried to find out what the guaranteed minimum is supposed to be, but do they show that info anywhere?
I just feel like I'm being mugged off now
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Sussex Sky  
Customer service apparently pleasant and helpful at times of complaint or enquiry and service improves for short while then reverts back to rubbish speed. I suspect someone somewhere is deliberately restricting my bandwidth to force me to upgrade
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Sussex Sky  
Absolute rubbish apart from one or two genuinely kind people on the telephone. Much better and cheaper alternatives. As for the sky engineers words can't describe how poor the service was.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Reigate Sky  
have Been with SKY now for 13 years and my troubleS started with them mostly around 2 1/2 years ago and have been ongoing ever since PROBLEM AFTER PROBLEM

I have taken time off work which are unpaid holidays which meant I lost around £150 in wages sitting around waiting for engineers who either couldn’t fix it or were the wrong type of engineer or the engineer never actually needed access to the property so I lost money to sit at home staring at a brick wall
I have been called a liar by them and when I told him to go back and listen to the recordings they make of our calls to prove I wasn’t a liar he change the subject
Customer Service is rude but I’m not sure I can say it’s the persons fault or SKY’s training as I’ve seen another website where a lot of people who used to work for sky have commented on how they are trained to treat/handle customers and this is one of the reason they claim they left working for SKY.

I went to the ombudsman who didn’t seem to give a damn and issued sky a letter to give me a fraction of the money I had lost. I’m now tied into a contract until the 21st of December 2018 and I have a countdown timer on my iphone for that day and one month before I’ll be calling them and cancelling everything with a months notice... my broadband and phone will be with a different company and I’ll be going on Freesat and NOW TV to get whatever I need for viewing pleasure and rather than paying £50 a month for basic tv and regular non fibre broadband (Which only provides a max of 1.5mbph) and phone I will be paying £28 for the exact same tv but with fibre broadband incl phone... no brainier in my opinion...

SKY are a rip-off Company that would step on the vulnerable and sick just to get a penny as I have experienced first hand, they have added stuff to my account telling me it was £1 special deal and if I didn’t want it anymore I could cancel and go back to my original contract plan HOWEVER when I wanted to cancel this £1 special deal and go back to my original plan the plan no longer exists (they never told me they were going to be removing this plan) so I am now paying far more than I ever was
They are liars and a rip-off, they persuade people to do things and then change their plan/contract while people are trying out a special deal... it’s unfair and unprofessional and that is why after 13 years of being with SKY I am leaving and I am never going back to SKY and I will tell everyone I know to leave as well. 8 months and 20 days and counting... I can’t wait to leave I will celebrate with champagne that day
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterborough Sky  
Totally waist the money doing cheating to all customers
Say something doing something first they give you cheap contract then they forced to take you money whenever they want bad experience with sky awaiting for finish contract then bye bye.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Avoid sky Sky  
It’s fine while it’s working but customer service is execrable. I lost my phone line 2 days ago and was involved in an interminable exchange of texts asking me to upload photos, dismantle the connection box and heaven knows what else with periods of half an hour or so each time they needed to reply. Took 3 and a half hours before they booked an engineer call. Now my broadband is down and I’m having a repeat of the experience. Life is too short to use sky phone and broadband!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
High Wycombe Sky  
sky broadband service are terrible very poor service my biggest regret ever , I’m paying about £30 for nothing I can’t use the internet either
Liverpool Sky  
Sky q box broadband - worst, unreliable service possible. Once you have multiple devices connected to it, you will have sudden loss of connectivity! Very disappointed!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brentwood Sky  
no sky fibre at my post code and not for the foreseeable future ( comment by openreach ) my broadband speed now 0.68 mbs will not run my "Q box".
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
little lever bolton lancashire Sky  
Dont go with Sky . BY give better service and customer care
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Newcastle Sky  
Sold on a promise. Delivered on an empty promise. The reliability of this new sky system is disgraceful. If I performed this bad for my clients I would expect to be sacked. Appalling reliability but I am sure it won’t be sky fault. Let’s face it it is always someone else’s responsibility these days....
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Coventry Sky  
I am most impressed with Mickey from OpenReach who sorted out a mess today 21 March done by another engineer (not OpenReach)
He was dedicated coming twice (it getting late the first day) and sorted everything my wife were expecting
Tony
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Marlow Sky  
The worst customer service I’ve ever come across! Happy to take your money but don’t like rectifying problems! Tried to tell me I would have to pay £60 for an engineer to come out and look at my NEW sky dish that was only fitted 3 months previous that we where having problems with! Advisor was very unhelpful and kept saying it was my box when I proved it wasn’t! Made a formal complaint and asked for the call to be listened to, a complaints handler phoned me back a week later, admitted that the original call handler had been in the wrong and rude, I escalated it, was told someone would phone me back only for me to call a them back a MONTH later and be told they’d closed the complaint, didn’t even bother to tell me! If I wasn’t in contract I would leave! As soon as my contract is up I’m off to another supplier
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kirkham Sky  
Coverage on this router is pathetic. Customer service isn't good either. Tried to keep us for 2 yrs but we decided to change provider in the end. Took international 500 min calls free per month but when we need to ring, no connection. Totally wasted money and time on this service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Herts Sky  
Speed Drops in between almost no connection for 1 day. Customer service is pathetic, online chat done respond for few hours and called different person in a day for new plan each gave different price for same plan no consistency. Speed is ok not very good.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
ilford Sky  
AVOID!

Go with somebody else, pay 10 pounds more and get a great internet!

Terrible broadband. Keeps stuttering and the speed is terrible.

They look cheap but cheap is not what you want.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Slough Sky  
We had sky q installation last year but was installation was installed wrong we were only getting 1% instead of 20% so the engineer told us so for a year we paid it for a full year but when we made a complete we were told that it was not there fault so we have given them 31 days notice
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Paisley Sky  
I chose sky on the price... however, six weeks in and they have already increased the price I pay.....am disgusted have they no shame.....
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Rochester Sky  
Our Sky broadband is horrendous! The connection drops multiple times a day and when it can be bothered to work it's painstakingly slow. Reporting the issue, switching boxes and adding a microfilter has done nothing. When my Dad attempted to fix the problem about a year ago he was coerced by a pushy salesman to lock in to the contract for another 18 months or he was told they couldn't send an engineer out (who was no help at all). The packages seem reasonable but they're hugely unreliable and everyone else I know whose internet is provided by them hates theirs too.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Eastbourne Sky  
It's a complete nightmare. Arranged to swap to Sky Q. The engineer could not install because the broadband speed was below five.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Felpham, west sussex Sky  
Joined in January 18. Was suggested my speed would be 15mbps.

My actual speed is 4.5mbps. The line drops out regularly and after 6 weeks the price has increased by £1.25 per month.

Need I say more...avoid sky broadband. It may seem cheap but it most definitely is NOT worth it.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bournemouth Sky  
Ok. It almost never cut off which is good. However, everythinf else about sky is dog crap. With broadband speeds peaking at 1mbps, the website lying that its 5, at prices where with virgin, you can get 200mbps for a bit more, and gaining customer support through live chat is borderline a miracle, we'll be switching our IPS VERY SOON.
NOT recommended. I wouldn't take sky if it PAYED me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London Sky  
I have been with Sky for three months. Unimpressed that the billing failed to give the advertised price/discount on the second month and this did take three calls to sort out and a day of waiting.
However - all has been sorted and the broadband service has been consistently high speed and stable. The router isn't brilliant but that is of Zero consequence as my setup does not require it (Devolo wireless power line).
The one irritating thing Sky did last week was to increase their call prices mid-contract. I despise this manoeuvre and so went to leave them under the 30-day option. However after trying to move to an appalling provider I have stayed now with Sky.
Why? - It makes such a difference being able to speak to somebody in the UK. Not worth £4 a month saving to lose language.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Isle of Wight Sky  
AVOID SKY AT ALL COSTS.

The WiFi would cut off a few times a day and you could t connect more than 2 devices without it’s going snails pace.

They charge us £1300.00 all in all for a year of tv and broad band? ...... obviously not worth it.

Then you get through to a sky agent that’s supposed to help you.. turns out to be a right arrogant and cocky so and so.

Sky need to sort their customer service.

Do not use!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Middlewich Sky  
First of all, I'm not that far from my local exchange cabinet, so I get 41 MB every single time I test my line. However, the customer service side of things isn't great, in fact it's utterly disgusting to say the least. When you have a problem with your bill (mine in this case) and you explain to them in detail exactly what the issue is, they start to over-talk me like I'm some kid who doesn't get what they're trying to tell me, it's like school all over again but with such a rude and insecure attitude inflicted upon me for no reason whatsoever, just because I mentioned I couldn't afford the TV package I was paying for during the duration of my contract, which apparently was £127 to get out of it, which I was willing to pay until they mentioned they'd wave off (in a rude tone) the termination charge on the grounds that I'd be no longer entitled to Sky TV services ever again except for Broadband and Phone, which is absurd, because I was willing to pay the exit fee anyway. Bare in mind, all this was said and done in the "Customer Priority department" which apparently deals with "Abusive customers". All's I can say is, avoid if you're looking for exceptional customer service, for example Plusnet.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Portsmouth Sky  
Sky is the worst company I be ever dealt with
I wish I can give them 0 for everything.
I’m not happy with anything at all even customer service is really bad. Overall I don’t recommend to anybody,think twice before u join them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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