Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 8352 customer ratings since 2020-05-14 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,889 Customer Reviews over 48 pages

  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    To be honest I'm a bit confused by some of the reviews here. We have had problems with our broadband connection and in fact the problem still exists but some of the comments about customer service are surprising to say the least. When I have phoned the advisers there have been nothing but very patient and courteous. We had a long standing problem and as a result we were given six months free! so that can't be that bad can it?
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful from onset. They incorrectly took the address during initial ordering and failed to update it even though I confirmed the address an additional 3 times verbally and twice via SMS.

    As I had cancelled with TalkTalk I informed Sky during ordering of the situation. I was told this would be fine and make no difference. 4 days later I receive a SMS stating they can't progress order. Long story short, Sky instructed me to resume the TalkTalk package so they could transfer the service. After a lot of faffing i completed this with TalkTalk and informed Sky on the Friday.

    I was told on the Friday that all was well and the order would progress and should be complete the following Tuesday. Fast forward to Tuesday i've now been told that they automatically cancelled my order Saturday and no one could explain why.

    After almost 10 days of hassle I finally gave up. Cancelled and requested a refund for the full amount charged.

    Managed to order within 10 minutes with Plusnet (online, opposed to the phone). Correct address listed, and ETA's provided.

    STAY WELL CLEAR.
  • Reviewer
    Location
    bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The good - Recently I went to leave Sky, they offered me free broadband for a year. Which is not too bad. This review is primarily my experience from 2012 - 2015.

    My mobile phone runs faster than sky broad band. Constantly cut out repeated times a day. Never took responsibility, blamed me. Eventually years later they did fix it.

    I wouldnt recommend sky. Only reason i am with them is they offered a good deal to stay. Knocking 50 off my bill and free broadband for a year.

    Worse, is it hadn't been installed properly. I have lost use of the phone sockets in my house (a new home on 3 floors) - a socket on each floor. Sky came to my home and removed all of these, without my permission, or my knowledge. It will cost me a fortune to fix. Really not happy at all. Sky is pretty bad. Don't go there.
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Brilliant Service from SKY, really impressed with they way they have made me feel valued and treated me as an individual and accounted for my needs and circumstances. Very happy with the Broadband and talk account I have. Simple and stress free. I would recommend them to anyone
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Had.nothing but trouble since sky bought 02 broadband. Totally unreliable. Poor speeds despite being on fibre optic. So fed up with sky that I am going to virgin media for it instead as they already do my tv. If sky dare to tell me that I'm in a contract with them, I will point out that they broke the contract with non existent service
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I am surprised why I didn't got the monthly message with the amount of the bill... I guess because the price went to triple! This is the reason I am leaving not only broadband, but phone and TV too. Everyone should know how sky does!
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Literally the worse internet provider. I get around 4/6mBs AND emphasis on mbs which equals BITS. You must divide it by 8 to get the bytes (which most software downloads recognise). It keeps going down at night and in the day, I'm just a user not a bill payer but if it was my choice, I would have joined virgin, YEARS AGO. Worst internet provider, DO NOT GO WITH THEM. We've rang multiple times complaining... NO FIX. Sky is the bane of my life and when I get my own place, sky WILL NOT BE IN MY HOUSE.
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Comments
    I AM VERY ANGRY AND ANNOYED ABOUT THE WIFI SERVICE ITS UNBELIEVABLY TERRIBLE AND NO ONE SEEMS TO FIX IT ....... p.s get it sorted
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Sky had shown horrific customer service yesterday. I was due to have an engineer visit I order to install a new phone line so I could have sky Internet. This engineer never showed up and when I called sky to complain the tried to say I was lying about the engineer not showing.. I think I would have noticed! I was then told it would be st least two weeks to arrange another engineer visit. After a long conversation getting no help I stated I wanted to cancel the contract. I was then told I could not cancel on my 'activation date' and would receive a call back at 9am the next morning. This call back did not occur and I had to phone sky again to cancel which still took 10 minutes. I have never before been treated so terribly by a company and would advise everyone to avoid sky broadband!
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute crap excuse of a broadband provider, haven't had internet for 2 bloody weeks when our activation date was the 1st July. Been through 2 home hubs and a million calls to sky to try to fix problem but everyday something new messes up because of their awful service, they installed fibre and its completely cut our connection down and will have to wait another week for a man from sky to fix the thing. Do not ever use Sky as a broadband provider, terrible quality broadband and so many problems. Absolutely disgusted at them!
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    EXTREMELY POOR CUSTOMER SERVICE. They have this rule book which is made to check mate customer and not really to help. Customer service chat is ALWAYS BUSY. the department should be renamed as CUSTOMER HARASSMENT department. INstalling dish is thr problem, but removing is yours, obviously thats a additional cost to you, but then HEY its CUSTOMERS PROBLEM.

    BIG TIME DISPPOITMENT-IF ANYONE WATCHING, NEVER EVER GO FOR THIS SKY TV.
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible customer service and awful download speeds. Definitely avoid!
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I think Sky is brilliant. I have been with them for 10 months now and everything has ran smoothly. I had initial problems with getting a wifi signal from my box but the customer service person talked me through how to resolve this. I have been very impressed with their customer service. I have had to call them a few times to sort out stuff and each time they offer to call back and do so promptly. I can't recommend this company highly enough mainly because their customer service is so great. The equipment also works very well and I get wifi all the time.
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I am very grateful to Eunice in the Sky Call Centre. I had an initial problem with transferring my broadband (which was on a special offer) to a new home.
    the original call gave them at least two weeks notice of my intention to move. At first, there was no broadband. I then telephoned the call centre for moving home and got through to Eunice. She understood fully my concerns and it appeared that my original account had been cancelled. I explained that I had called previously. She took the time to inform her line manager. The manager then re-instigated my account over night. Eunice even phoned me back like she promised and left a lovely voicemail to reassure me that I could rejoin the original deal at the original price. It was activated immediately. Now I am back on broadband as previously. Thank you very much Eunice and her understanding manager. You are a real asset to your team. I will be returning to Sky again in the future when this deal expires.
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I cancelled my Sky account in November 2013 due to changing to Virgin for a cheaper solution, all went well and closed all accounts. At the end of February 2014 I get a letter from Sky detailing an outstanding balance on my account relating to bills after I cancelled with them and furthermore bills I have not seen. Straight on the phone to get to the bottom of it and I go round and round in circles with customer services being passed from pillar to post not getting a straight answer. Finally a billing consultant confirms the error is with Sky and that they will clear the bill and close the account. All seems good. one week later I get an email and letter from a debt recovery service working on behalf of Sky seeking to recover the outstanding balance! Contact debt recovery service and they say they are just doing as told. Contact Sky and have to go round the houses again to explain the problem and get a solution. Today I have spoken to Sky, all calls at my expense as they never call back or contacted me by other means and they say they have cleared the account and notified the debt recovery service. They claim a letter will arrive in 7 days to clear this mess up, I will be surprised and suspect the next knock at the door will be the police to take me away for unpaid Sky bills! Utter rubbish and a waste of money by Sky, would be better not to have customer services and make more profit!
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute rubbish .Like dial up with a hamster powering in it in a wheel

    Getting rid
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Sky supports a joke, asked to talk to Manager and he didn't want to talk to me, i don't know why...maybe he was enjoying his cuppa tea too much. Being a husband to account holder gave me absolutelly no rights to discuss broadband at my home, where both me and my wife reside. No information i could provide to them was deemed useful and no work arounds, they were not prepared to help in any way. Lazy ......phaaaa

    And they call themselves support... Support to whom customers or to themselves.
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Pathetic speed and reliability. They say its because we are using wifi but the that is the whole point of a wireless device surely. It looses connection when we are sitting in front of the hub and you have no chance in the other rooms.
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor service. They led me to believe I was canceling my account via email (email back and forth, they asked for detail 'in order to progress your enquiry' etc) only to be told after a week I'd need to call and start the process from the beginning (meaning I had to pay for their service another week).
    They then overcharged me and told me I could call their customer service number and claim my money back after a month. Never had such bad service. Stay away!
  • Reviewer
    Location
    Broadband and technical difficulty
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Big thank you to Steve from the broadband and technical difficulty department. One of the best customer services I've ever received. Thank you ever so much Steve
  • Reviewer
    Location
    Brocton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    The worst service I have ever come across. They instead my Broadband 3 months ago and I am paying for Fibre that I am getting a download speed of 1MB and nothing will work. I will never in my life ever deal with Sky or tell anyone else to
  • Reviewer
    Location
    Bromley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My broadband was originally O2,really good service up to 20 meg and a was getting 18 meg as an average. Then Sky bought out O2 and the "service" steadily got worse over the months. Now down to 10/11meg really unreliable. Drops out a lot. If you ever speak to a Sky customer service rep (took me 9 attempts of holding for 15/20 minutes at a time) they don't have a clue. Basically Sky got greedy and oversubscribed the node/exchange. Now in the process of moving to Plusnet. Would not recommend Sky,total rubbish.
  • Reviewer
    Location
    Bromley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The broadband speed is very bad, I can't watch anything all day long.
  • Reviewer
    Location
    Bromley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had higher expectations from sky it seems don't can't reach it. The wifi strength is poor. If this carries on when my contract ends I'm going to have to change broadband.
  • Reviewer
    Location
    Bromley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky like to take your money for absolutely nothing.
    The broadband is patchy and not very strong.
    Their communication is shocking.
    They bill in advance, so when I cancelled I gave 28 days notice before the next bill to be sure they wouldn't take any more money from me.
    Instead they billed me double for the month in which they were providing no services at all only to refund it a month later plus the £13 I was owed from unused services.
    Utterly pointless
    When trying to solve the problem Adam and Dawn from customer services were also useless the mere repeated lines of 'can't do that'.
    Never use this service.
  • Reviewer
    Location
    Bromley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My experience with SKY is consistently bad. The service has become progressively poor. I've had SKY broadband since 2012 and the service just seems to get worse and worse. They advertise that the speed is up to 17Mbps. I am scratching barely 2Mbps. A recent speed checked confirmed that my speed is 93% slower than what it should be. The exceptionally poor service began in March 2017. I contacted them and they said they would send me a new router. They made no mention that even though I've consistently paid for the service for 5 years without hiccup and the fault was on their part, that they would charge me for a new router. I've only discovered on 3rd August 2017 that they indeed charged me for something that was SKY's fault. Of course a new router didn't sort the problems out, namely the pedestrian broadband speed and a very poor phone line. This came to a head in May where I lost phone and broadband service for a week. Again, despite the fault with the service lay with SKY, they again in a very underhand manner made it a condition of sending an engineer round that I enter into a new contract with them, even though I was paying them for what I thought was pursuant to an existing contract.
    I have tried to contact their customer service team by phone and was left hanging for nearly 40 mins without an agent answering. Quite frankly, SKY's level of customer service is quite appalling. I am sick and tired of their surreptitious and disgusting practices and their underhand tactics in extorting money out of their loyal customers. I am on the verge of getting rid of them and going with an alternative provider. I am a very dissatisfied customer.
  • Reviewer
    Location
    Bromsgrove
    Reviewing
    Sky
    Date
    Comments
    Absolute garbage. 'You will get 7mbps download' which is rubbish anyway but to make it worse we only get 0.3-2 download and 0.6-0.7 upload! 'We won't slow you down at peak times' every night after 20:00 it drops to nothing. When i am home alone it is semi-decent but when my family is recording something on the tv, or watching something on the computer, it cuts down to 20% ish. We pay £100 a month but we get terrible speeds.
  • Reviewer
    Location
    Bromsgrove
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Highly not recommended

    Unfortunately Sky have lost the ability to provide any sort of customer service

    My high Speed fibre broadband has been down now for a week and I cannot get through to Sky dispite numerous phone calls

    Openreach have confirmed there is a local cable fault and Sky won't apply any assistance to get it resolved.


    Avoid, Avoid and Avoid
  • Reviewer
    Location
    bungay
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    we have the combined sky tv and internet and paying £40 per months and getting not even 1mb download speed
  • Reviewer
    Location
    Buntingford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Review based on ADSL connection and not fibre as not in the area.
    Impossible to use reliably as drops out connection regularly
    Diabolical speed any more than two devices and it’s like a 56k dial-up connection.
    Easier to contact an MI5 agent than speak to a Sky customer service agent.

    Have given this feedback direct to Sky and nothing from them not even an acknowledgment. Awful money grabbing company.

    Can’t wait for my contract to end and be out of this misery.
  • Reviewer
    Location
    Burgess Hill
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Our whole entire contract with them the broadband has never given us what we should be getting. Contact center never answers the phones and then they do all they do is read a troubleshoot sheet or just disconnect you if they can't solve the issue. Having to phone them every month to to try and sort things out. Nothing gets sorted! Awful company, awful service. I recommend either BT or Virgin. Don't waste your time or your money here!
  • Reviewer
    Location
    Burridge
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A comprehensively shambolic experience. Sky Broadband is a complete and utter waste of money. For over 5 years now the company have failed to provide the advertised speeds or reliability it claims to offer. Instead of fixing the issues, they offer an upgraded, and more expensive, package which again failed to provide even a basic internet connection for the most part. Even with SkyFibre I am unable, even to watch YouTube at the best of times and I can draw no other conclusion but that the company straight up lies about my Fibre connection. Being with sky has been a torturous, unpleasant, aggravating experience which I can finally rid myself of this month by moving house. There are likely faster internet connections in the wilds of Russian Siberia than the speeds provided by Sky in my very urban, non rural place of residence. The half life of fundamental particles such as the proton have seemingly quicker decays than the download speeds when Sky is your ISP, and boy would it be more fun to watch the entire decay process for 10^32 years, than it is to have Sky internet. I would not wish this Service upon anyone. 0/10
  • Reviewer
    Location
    burton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    connection is crap, my 3G is quicker, wifi connection keeps cutting out so paying loads on data, don't bother, even after all these negative comments sky have done jack all to rectify problem, never again
  • Reviewer
    Location
    Bury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    After three years of poor to average service we decided two weeks ago to leave sky for Now TV and we cancelled the whole lot (out of contract). We then discovered that Now TV broadband is not yet available here so we called Sky back to arrange to keep broadband, no problem... We thought.
    Last Sunday the broadband went off. We phoned Sky and they said that they would call us back on Wednesday to see if we still wanted to keep the broadband. Nobody called so we called them to tell them to forget it and we signed up with BT Broadband. Just received a letter today from Sky demanding early cancellation fees, even though Sky cancelled the broadband and failed to call us back as promised. The funniest thing has been realising that my gifgaff mobile broadband is faster than Sky's home broadband lmao. Avoid Avoid Avoid!
  • Reviewer
    Location
    Bury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    56k dial up by freeserve in 1998 was faster than sky broadband. Worst Internet service provider in the world . Forever dropping connection, can't play any online games. Youtube takes 3 years to load a 4 second clip. Anyone thinking of going to sky for broadband, think again. Absolutely piss poor . Spoke to quite a few friends who have sky and they all agree. Please stay away from this stone age Internet.
  • Reviewer
    Location
    Bury St Edmunds
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I don't usually leave reviews, but sky have a lot of bad reviews on here. I signed up to sky fibre with a new sky Q hub, I had the old hub and the speeds were very slow, 16mbps, after I'd complained a few times they sent me out the new hub and I'm now getting speeds of 37mbps, most of the time, there upto speed is 38mbps so I'm a very happy customer. Yesterday I had to get in touch with sky as my internet had stopped working, they arranged for an openreach engineer to come out today. He arrived this morning and the problem was, I'd been disconnected at the cabinet down the road, ( nothing to do with sky). It's up and working now.
  • Reviewer
    Location
    BURY ST. EDMUNDS
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful, I would not recommend sky boradband to anyone. I'm sat here with my dad and his internet is supposed to be 30 mbps, at the moment it is 0.6mbps. He has been sat on the phone all morning to try and speak to someone and the award winning customer services have hung up on him 3 times already! That is definitely not customer first! It has been like this for a while, and he insists he was in touch last week about this, but still no change. Taking advantage of an elderly gentleman, and literally non existant customer service, this is not the kind of company I want to pay. It is turning into a joke - at least its not as bad as sky broadband LOL! It really is very bad, I would recommend anything other than sky broadband.
  • Reviewer
    Location
    Byfleet
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely vile internet connection. Drops out many many times througout the day. Evening is the worst when i imagine many people want to use the internet to stream. Once my contract ends im going back to virgin, never had internet issues with them.
  • Reviewer
    Location
    Byfleet
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Awful reliability. Connection constantly drops. Virgin never gave me issues but they had poor channel selection for the price of a broadband and tv package. And Virgin creep up prices all the time. So tried Sky. Sky TV is great bu their broadband sucks.
  • Reviewer
    Location
    caernarfon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with sky Narrowband for 3 months now after switching from EE. What a mistake, don't get me wrong, EE has the worst customer service ever (all Bangladeshi) but at least their speeds are good.

    If I watch a youtube video, I tend to spend more time watching the dreaded wheel go round and round and round, it's pathetic. And Ebay is just as bad, I can't get the pics to enlarge cause the speed is just so sloooooooooow .
    Sky Narrowband is what it should be called, I'll be looking to get out of the remaining months even if I have to pay out the contract.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.