Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9411 customer ratings since 2019-08-09 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1799 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
I AM VERY ANGRY AND ANNOYED ABOUT THE WIFI SERVICE ITS UNBELIEVABLY TERRIBLE AND NO ONE SEEMS TO FIX IT ....... p.s get it sorted
Bristol Sky  
Sky had shown horrific customer service yesterday. I was due to have an engineer visit I order to install a new phone line so I could have sky Internet. This engineer never showed up and when I called sky to complain the tried to say I was lying about the engineer not showing.. I think I would have noticed! I was then told it would be st least two weeks to arrange another engineer visit. After a long conversation getting no help I stated I wanted to cancel the contract. I was then told I could not cancel on my 'activation date' and would receive a call back at 9am the next morning. This call back did not occur and I had to phone sky again to cancel which still took 10 minutes. I have never before been treated so terribly by a company and would advise everyone to avoid sky broadband!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Bristol Sky  
Absolute crap excuse of a broadband provider, haven't had internet for 2 bloody weeks when our activation date was the 1st July. Been through 2 home hubs and a million calls to sky to try to fix problem but everyday something new messes up because of their awful service, they installed fibre and its completely cut our connection down and will have to wait another week for a man from sky to fix the thing. Do not ever use Sky as a broadband provider, terrible quality broadband and so many problems. Absolutely disgusted at them!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bristol Sky  
EXTREMELY POOR CUSTOMER SERVICE. They have this rule book which is made to check mate customer and not really to help. Customer service chat is ALWAYS BUSY. the department should be renamed as CUSTOMER HARASSMENT department. INstalling dish is thr problem, but removing is yours, obviously thats a additional cost to you, but then HEY its CUSTOMERS PROBLEM.

BIG TIME DISPPOITMENT-IF ANYONE WATCHING, NEVER EVER GO FOR THIS SKY TV.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bristol Sky  
Terrible customer service and awful download speeds. Definitely avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Sky  
I think Sky is brilliant. I have been with them for 10 months now and everything has ran smoothly. I had initial problems with getting a wifi signal from my box but the customer service person talked me through how to resolve this. I have been very impressed with their customer service. I have had to call them a few times to sort out stuff and each time they offer to call back and do so promptly. I can't recommend this company highly enough mainly because their customer service is so great. The equipment also works very well and I get wifi all the time.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bristol Sky  
I am very grateful to Eunice in the Sky Call Centre. I had an initial problem with transferring my broadband (which was on a special offer) to a new home.
the original call gave them at least two weeks notice of my intention to move. At first, there was no broadband. I then telephoned the call centre for moving home and got through to Eunice. She understood fully my concerns and it appeared that my original account had been cancelled. I explained that I had called previously. She took the time to inform her line manager. The manager then re-instigated my account over night. Eunice even phoned me back like she promised and left a lovely voicemail to reassure me that I could rejoin the original deal at the original price. It was activated immediately. Now I am back on broadband as previously. Thank you very much Eunice and her understanding manager. You are a real asset to your team. I will be returning to Sky again in the future when this deal expires.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bristol Sky  
I cancelled my Sky account in November 2013 due to changing to Virgin for a cheaper solution, all went well and closed all accounts. At the end of February 2014 I get a letter from Sky detailing an outstanding balance on my account relating to bills after I cancelled with them and furthermore bills I have not seen. Straight on the phone to get to the bottom of it and I go round and round in circles with customer services being passed from pillar to post not getting a straight answer. Finally a billing consultant confirms the error is with Sky and that they will clear the bill and close the account. All seems good. one week later I get an email and letter from a debt recovery service working on behalf of Sky seeking to recover the outstanding balance! Contact debt recovery service and they say they are just doing as told. Contact Sky and have to go round the houses again to explain the problem and get a solution. Today I have spoken to Sky, all calls at my expense as they never call back or contacted me by other means and they say they have cleared the account and notified the debt recovery service. They claim a letter will arrive in 7 days to clear this mess up, I will be surprised and suspect the next knock at the door will be the police to take me away for unpaid Sky bills! Utter rubbish and a waste of money by Sky, would be better not to have customer services and make more profit!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bristol Sky  
Absolute rubbish .Like dial up with a hamster powering in it in a wheel

Getting rid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Sky  
Sky supports a joke, asked to talk to Manager and he didn't want to talk to me, i don't know why...maybe he was enjoying his cuppa tea too much. Being a husband to account holder gave me absolutelly no rights to discuss broadband at my home, where both me and my wife reside. No information i could provide to them was deemed useful and no work arounds, they were not prepared to help in any way. Lazy ......phaaaa

And they call themselves support... Support to whom customers or to themselves.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bristol Sky  
Pathetic speed and reliability. They say its because we are using wifi but the that is the whole point of a wireless device surely. It looses connection when we are sitting in front of the hub and you have no chance in the other rooms.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Sky  
Poor service. They led me to believe I was canceling my account via email (email back and forth, they asked for detail 'in order to progress your enquiry' etc) only to be told after a week I'd need to call and start the process from the beginning (meaning I had to pay for their service another week).
They then overcharged me and told me I could call their customer service number and claim my money back after a month. Never had such bad service. Stay away!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Sky  
Big thank you to Steve from the broadband and technical difficulty department. One of the best customer services I've ever received. Thank you ever so much Steve
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Broadband and technical difficulty Sky  
The worst service I have ever come across. They instead my Broadband 3 months ago and I am paying for Fibre that I am getting a download speed of 1MB and nothing will work. I will never in my life ever deal with Sky or tell anyone else to
  • Satisfaction
    1 star
Brocton Sky  
My broadband was originally O2,really good service up to 20 meg and a was getting 18 meg as an average. Then Sky bought out O2 and the "service" steadily got worse over the months. Now down to 10/11meg really unreliable. Drops out a lot. If you ever speak to a Sky customer service rep (took me 9 attempts of holding for 15/20 minutes at a time) they don't have a clue. Basically Sky got greedy and oversubscribed the node/exchange. Now in the process of moving to Plusnet. Would not recommend Sky,total rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bromley Sky  
The broadband speed is very bad, I can't watch anything all day long.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bromley Sky  
I had higher expectations from sky it seems don't can't reach it. The wifi strength is poor. If this carries on when my contract ends I'm going to have to change broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bromley Sky  
Sky like to take your money for absolutely nothing.
The broadband is patchy and not very strong.
Their communication is shocking.
They bill in advance, so when I cancelled I gave 28 days notice before the next bill to be sure they wouldn't take any more money from me.
Instead they billed me double for the month in which they were providing no services at all only to refund it a month later plus the £13 I was owed from unused services.
Utterly pointless
When trying to solve the problem Adam and Dawn from customer services were also useless the mere repeated lines of 'can't do that'.
Never use this service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bromley Sky  
My experience with SKY is consistently bad. The service has become progressively poor. I've had SKY broadband since 2012 and the service just seems to get worse and worse. They advertise that the speed is up to 17Mbps. I am scratching barely 2Mbps. A recent speed checked confirmed that my speed is 93% slower than what it should be. The exceptionally poor service began in March 2017. I contacted them and they said they would send me a new router. They made no mention that even though I've consistently paid for the service for 5 years without hiccup and the fault was on their part, that they would charge me for a new router. I've only discovered on 3rd August 2017 that they indeed charged me for something that was SKY's fault. Of course a new router didn't sort the problems out, namely the pedestrian broadband speed and a very poor phone line. This came to a head in May where I lost phone and broadband service for a week. Again, despite the fault with the service lay with SKY, they again in a very underhand manner made it a condition of sending an engineer round that I enter into a new contract with them, even though I was paying them for what I thought was pursuant to an existing contract.
I have tried to contact their customer service team by phone and was left hanging for nearly 40 mins without an agent answering. Quite frankly, SKY's level of customer service is quite appalling. I am sick and tired of their surreptitious and disgusting practices and their underhand tactics in extorting money out of their loyal customers. I am on the verge of getting rid of them and going with an alternative provider. I am a very dissatisfied customer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bromley Sky  
Absolute garbage. 'You will get 7mbps download' which is rubbish anyway but to make it worse we only get 0.3-2 download and 0.6-0.7 upload! 'We won't slow you down at peak times' every night after 20:00 it drops to nothing. When i am home alone it is semi-decent but when my family is recording something on the tv, or watching something on the computer, it cuts down to 20% ish. We pay £100 a month but we get terrible speeds.
Bromsgrove Sky  
Highly not recommended

Unfortunately Sky have lost the ability to provide any sort of customer service

My high Speed fibre broadband has been down now for a week and I cannot get through to Sky dispite numerous phone calls

Openreach have confirmed there is a local cable fault and Sky won't apply any assistance to get it resolved.


Avoid, Avoid and Avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bromsgrove Sky  
we have the combined sky tv and internet and paying £40 per months and getting not even 1mb download speed
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bungay Sky  
Our whole entire contract with them the broadband has never given us what we should be getting. Contact center never answers the phones and then they do all they do is read a troubleshoot sheet or just disconnect you if they can't solve the issue. Having to phone them every month to to try and sort things out. Nothing gets sorted! Awful company, awful service. I recommend either BT or Virgin. Don't waste your time or your money here!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Burgess Hill Sky  
A comprehensively shambolic experience. Sky Broadband is a complete and utter waste of money. For over 5 years now the company have failed to provide the advertised speeds or reliability it claims to offer. Instead of fixing the issues, they offer an upgraded, and more expensive, package which again failed to provide even a basic internet connection for the most part. Even with SkyFibre I am unable, even to watch YouTube at the best of times and I can draw no other conclusion but that the company straight up lies about my Fibre connection. Being with sky has been a torturous, unpleasant, aggravating experience which I can finally rid myself of this month by moving house. There are likely faster internet connections in the wilds of Russian Siberia than the speeds provided by Sky in my very urban, non rural place of residence. The half life of fundamental particles such as the proton have seemingly quicker decays than the download speeds when Sky is your ISP, and boy would it be more fun to watch the entire decay process for 10^32 years, than it is to have Sky internet. I would not wish this Service upon anyone. 0/10
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Burridge Sky  
connection is crap, my 3G is quicker, wifi connection keeps cutting out so paying loads on data, don't bother, even after all these negative comments sky have done jack all to rectify problem, never again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
burton Sky  
After three years of poor to average service we decided two weeks ago to leave sky for Now TV and we cancelled the whole lot (out of contract). We then discovered that Now TV broadband is not yet available here so we called Sky back to arrange to keep broadband, no problem... We thought.
Last Sunday the broadband went off. We phoned Sky and they said that they would call us back on Wednesday to see if we still wanted to keep the broadband. Nobody called so we called them to tell them to forget it and we signed up with BT Broadband. Just received a letter today from Sky demanding early cancellation fees, even though Sky cancelled the broadband and failed to call us back as promised. The funniest thing has been realising that my gifgaff mobile broadband is faster than Sky's home broadband lmao. Avoid Avoid Avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Bury Sky  
56k dial up by freeserve in 1998 was faster than sky broadband. Worst Internet service provider in the world . Forever dropping connection, can't play any online games. Youtube takes 3 years to load a 4 second clip. Anyone thinking of going to sky for broadband, think again. Absolutely piss poor . Spoke to quite a few friends who have sky and they all agree. Please stay away from this stone age Internet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bury Sky  
I don't usually leave reviews, but sky have a lot of bad reviews on here. I signed up to sky fibre with a new sky Q hub, I had the old hub and the speeds were very slow, 16mbps, after I'd complained a few times they sent me out the new hub and I'm now getting speeds of 37mbps, most of the time, there upto speed is 38mbps so I'm a very happy customer. Yesterday I had to get in touch with sky as my internet had stopped working, they arranged for an openreach engineer to come out today. He arrived this morning and the problem was, I'd been disconnected at the cabinet down the road, ( nothing to do with sky). It's up and working now.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bury St Edmunds Sky  
Awful, I would not recommend sky boradband to anyone. I'm sat here with my dad and his internet is supposed to be 30 mbps, at the moment it is 0.6mbps. He has been sat on the phone all morning to try and speak to someone and the award winning customer services have hung up on him 3 times already! That is definitely not customer first! It has been like this for a while, and he insists he was in touch last week about this, but still no change. Taking advantage of an elderly gentleman, and literally non existant customer service, this is not the kind of company I want to pay. It is turning into a joke - at least its not as bad as sky broadband LOL! It really is very bad, I would recommend anything other than sky broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BURY ST. EDMUNDS Sky  
Been with sky Narrowband for 3 months now after switching from EE. What a mistake, don't get me wrong, EE has the worst customer service ever (all Bangladeshi) but at least their speeds are good.

If I watch a youtube video, I tend to spend more time watching the dreaded wheel go round and round and round, it's pathetic. And Ebay is just as bad, I can't get the pics to enlarge cause the speed is just so sloooooooooow .
Sky Narrowband is what it should be called, I'll be looking to get out of the remaining months even if I have to pay out the contract.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
caernarfon Sky  
Honestly this wifi is utter rubbish in every category possible, The wifi randomly disconnects, It cannot handle more than a couple of people without disconnecting and the customer support is crap. If I'm on a console or laptop I have to have it in the same room as the router for it not to lag or have it plugged in via Ethernet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Calne Sky  
We had a day of internet on and off and they said it was probably a connection in our house, the next day every thing working again and speed raise to 8mb which was great, we noticed the speed dropping and when it got to 6.2mb we call to ask why. Sky made a few remote control adjustment and it went to 9.8mb which is even better, over the next week I took 52 reading every day and guess what back to 6.6mb. So Sky have the ability to raise our internet speed to 9.8mb when questioned and allow or lower it when they think we are not looking. Not good enough Sky.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Camberely Sky  
Good speed and reliability but pray you never need to get hold of customer service...
Been with them 2 years but ticked off that new customers are getting better deals, so I might change.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    5 stars
Camberley Sky  
Very poor but cost loads
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge Sky  
17th September 2015 – NIGHTMARE- HORRIBLE SERVICE- DO NOT GET SKY BROADBAND

My flatmate and I have been Sky customers for over a year. One month before leaving our flat, my flatmate called Sky to inform them that we would be leaving on the 12th of October and would like to cancel our account on that date. The discussion lasted an hour and we were told that this would take effect on the date we had advised. This morning (17th September – weeks ahead of the cancellation date) I realised that my Internet had stopped working, upon calling Sky I was informed that my account had been cancelled and that there is a glitch in their system by which they automatically cancel the account once they are called. The sales person apologised and admitted that someone had complained about this just the other week and that Sky should have informed my flatmate that he should ring to cancel our account two weeks before leaving and one month ahead of the leaving date (It seems being organised is a problem for Sky). Admittedly I was furious but under the impression that Sky would admit their mistake and turn my Wi-Fi back on, however to my disgust, I was told it would take TWO WEEKS for the account and therefore Internet to be back up. I would be without my Sky Internet, landline and TV for two weeks. I was fuming over the phone and asked to speak to the manager. I asked Sky to somehow fast-track this process as this situation was ridiculous, however I was told by both, the person on the phone and the manager (who had spoken to multiple Sky departments) that there was nothing that could be done in terms of fast-tracking the two weeks process. Upon asking for some sort of compensation as they had already billed us for the month of September, I was told no compensation could be given. I have ultimately reduced to buying Wi-Fi from a different service provider that I will have to pay for for the remainder of my stay at the flat.

I would encourage all of you to think twice before signing on with Sky. The least you would expect as a loyal customer is to get some form of compensation other than a sorry for screwing up, unfortunately in Sky’s case, it is too much to ask!

Will not recommend Sky services to anyone in the UK!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge Sky  
Absolutely horrific product and service, broadband offers 10mbps for around 5 minutes before internet completely drops, have to reset router 30+ times per day just to be able to use internet for a few minutes, engineer visited and explained there were no hardware issues so he was unable to assist, as problems persist called sky again who explained they acknowledge they're service is faulty however will now charge £50 engineer fee as we aren't renewing contract with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge Sky  
Very very poor broadband. Came to sky as no Virgin in this building (and yet available across the street)! Initially ok, slow compared to what I was used to (from 50 mbps to 4). Then no internet, dropped connection for hours or days. Can't even watch a half hour show without it dropping. Hours and hours spent with customer services. Credit to them they did their very best but they never got to the bottom of the problem. So glad to be moving back to Virgin territory.
  • Customer Service
    5 stars
Cambridge Sky  
Odd to be so dissatisfied with so many high markings, but Sky are so expensive, why shouldn't their broadband speed be good?

I am disappointed with Sky because they are massively more expensive than (say) BT Vision, and only after I had cancelled my contract did they offer a discount. In fact, before I left, they wanted me to pay £199 to replace a two year old box that had stopped working!

Not only that, but despite having two weeks left to run (two weeks I have paid for I might add) Sky have crippled my broadband speed, and disabled most of the functionality of my Sky+ box.

Nice touch Sky, especially after six years 'together'!

Au revoir.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Cambridge Sky  
I usually don't like to give negative reviews but I felt that this one should be shared out of responsibility. My issue with Sky was not on the speed or the service but on a non-official increase of bill. I don't regularly check my direct debit transactions cause I couldn't imagine that companies would risk their reputation for few extra pounds. I noticed that there was £5 extra charge on my monthly payment to Sky only after 5 months of being regularly charged for that. I called them regarding the issue and all I got was someone who was trying to be funny with me so I can take it less seriously! They tried to claim that they sent me about the increase by mail but I'm sure I didn't get anything. I'm also sure that I have all my correspondence with by email not by post and I double checked my mail and it had nothing about the latest increase. I then was offered to get a discount on my package as a form of compensation but "no thanks, I don't want to stay with a company which doesn't maintain minimum moral etiquettes when dealing with customers".
Cambridge Sky  
For a communication company they are dreadful. If you can
get to speak to anyone, and if you can understand them ,be
careful of what you believe from them. They are either dishonest or incompitant. On the assumption the latter I
feel sympathy but those people you are allowed to speak
to,are the invisible face of SKY who churn out the Company
script.AVOID AT ALL COSTS
Cambridge Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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