Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 8383 customer ratings since 2020-05-13 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,889 Customer Reviews over 48 pages

  • Reviewer
    Location
    Earley, Reading
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It is not a trustworthy company. Sky has increased the monthly payment during the minimum term contract. Customer service is awful.
  • Reviewer
    Location
    CHELTENHAM
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sold a Sky TV and broadband package - told the property was listed as 'Sky-ready' and that there would be no problem switching from current provider. I could even try it for a period of time and cancel with no issues as there is a 'cooling off period'... wait for it...
    Sky engineer arrived for install and said it wasn't possible to run the service from the property. Cancelled subscription the same week. Cancellation letter confirmed cancellation.
    Now I've been charged for a service I'm not using and trying to get a refund for being falsely sold to. Been on phone 53 minutes to customer service and it's still not resolved and I've now been told to call back in a week due to their 'system being able to process the information'.
    They are saying I need to pay for a month for a service I've not even had!!
    AVOID. Seriously - avoid.
  • Reviewer
    Location
    England
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible.Cant even play anything without WiFi troubles. I can’t even use my Xbox due to this crap
  • Reviewer
    Location
    Boston
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I used sky broadband second time but very disappointed with the services both times.
  • Reviewer
    Location
    Peterborough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never! Never connect to SKY. It's the worst broadband, speed, technical equipment and of course the worst technical assistance ever! They are not solving technical issues, they are just forcing to pay for "upgraded" package.
  • Reviewer
    Location
    Oxford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The sky guaranteed speeds we were given our from our router to some sky server that maintains consistently higher speeds than are actually achievable to a website. Even basic images on websites struggle to load. But because of their weird guarantee rules I can't cancel before the end of the contract even with a product that doesn't work.
  • Reviewer
    Location
    Cornwall
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful, avoid like the plague! Unless you want to repeat the same thing to some poor chirpy employee who sounds confused of why you want to cancel your subscription (probably employ actors as they must have the same conversation day, in day out)
  • Reviewer
    Location
    South shields
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      3 stars
    Comments
    Had an automated phone call this morning informing me that my WiFi is about to be disconnected and to contacted my provider to have a new one installed. Tried to contact sky by text, live chat, email via their site but found it impossible. Tried phoning and repeatedly got the “we are extremely busy at the moment, waiting time is currently 20 mins” that I seem to get every time I ring them. Disgusting service. Don’t have anything to do with them - I wish I hadn’t. And this is only a few weeks after the last disruption in service.
  • Reviewer
    Location
    Newton le willows
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute crap..... and when you ring up to complain they say you need a better package purchased supposed packages internet is still crap goes on and off speed is shocking would not recommend to anyone.
    Sky your a disgrace! Day light robbery!
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    We have moved the house, so i contact sky to transfer broadband in new home
    They said moving home is for free but have to pay £60 for sky hub, i just told them 2 months back when i bought their broadband i payed already so i can't pay again £60 for installation, 1 of the team said you people will keep on moving and we can't install for free i just told them this was 1st time we moved not evrytime, i told them i cant afford to pay £60 so they gave me 3 option :
    1st option: to pay for installation
    2nd option: to give them broadband hub back and pay £60 monthly instead of £34
    3rd option: broadband cancellation and due to contract i have to pay £105
    In all these 3 option its just loss for me
    Staff is saying you agreed with the broadband 18 months contract i have to decide from any 3 option if i had knew we were about to move then i would had never went for broadband.
  • Reviewer
    Location
    Eastbourne
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Speed varies by the hour, the basic broadband package is rubbish , so you have to get a more expensive package to supply multiple devices. But even that isn't stable. Trying to talk to a remote call centre is totally frustrating. They make Virgin look good!
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking, wr moved house and couldn't get Virgin so had to change to this mob.

    Took them over 4 weeks to set up our internet and now it's not even working. Shuts off all the time and the speeds are worse than a 2G data connection.

    Stay away.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    The internet was in general pretty average (slow to slightly faster - some disconnection for no reason), but service customer was terrible. A call every month to try to sell us new products, even so we asked them every time to not call us anymore. Processes for starting their modem were far from easy, and cherry on the top of the cake was the way made everything complicated for ending our contract. We are not going to another provider, not even moving house, we are leaving the country !! That should be super easy, and all logic should be that we don't have to pay fees for that, as we don't have choice than stopping our internet provider... Have been leaving in a lot of different countries, that the only time in my life I'm asking to pay fees for cancellation while I'm leaving the country, that is non sense...
  • Reviewer
    Location
    Brighton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Had Sky broadband for four years. No issues with reliability or speed. Good deal as well
  • Reviewer
    Location
    Blackwater
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Well what can I say. I'm on day two. I've been told by the BT engineer that the line is good and should get speeds around 60 meg download and it's nice and clear. We plug in the sky router and NO device, wireless or wired, can get anything about 4.5Mb, with pings that reach anything up to 450ms. Clearly not fit for purpose I waste time on calls to customer services on day 1 to be told "Don't worry - it'll be activated overnight and should be good tomorrow". That brings us to today. No improvement on download speeds at all, cut off by customer service after numerous transfers and switched to a text system without even asking me. At present, it's looking like it's going to be headed straight to the ombudsman as missold for a full refund and very public (I'll make sure) embarassment for Sky.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Sky
    Date
    Comments
    Sky offers the worst service I have ever received in all my life. First of all, they were meant to fix my internet, they didn't and did not say why. They finally got me connected the next week, 2 days short of a week. Next they gave me date and time range to come fix my tv broadband. I asked that they make it closer as the date I was given was too far away but the refused and then threatened me with a 25pound charge if I cancelled or absent. Eventually, they did not show up at all and gave me yet another post date again which unfortunately is a week day and I work full time, I called then twice now and have asked to be connected to cancellations. they have put me on mute claiming that there is a queue for cancellations. I told them that for there to be a queue, it means their services are bad and people want to leave. They are not reliable and definitely not a company to use their services even if they offer 1million channels more. Rubbish people! Rubbish network.
  • Reviewer
    Location
    Bedroom
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can't stress how absolutely awful sky are. The amount of times I've seen the exclamation mark show through the symbol is crazy. If you go 5 yards or more away from the box you have nothing in terms of signal. They're legally robbing people of money it's a mockery
  • Reviewer
    Location
    Barnstaple
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Very good overall service only let down by long waiting times when contacting Customer Service.
  • Reviewer
    Location
    MANCHESTER
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    i wanted to sell my iphoneSE to back to sky in a sky trade in i was sending two phones back at the same time , and they got mixed up , the iphoneSE and the huawei mate pro 20 , they have sold the huawei mate pro 20 , instead of the iphoneSE they say they have a system in place that if the wrong phone is sent they will send it back in my case the wrong phone was sent , and it did not get sent back to me , so i no longer have this phone and they still are trying to change me 700 pounds for something i dont own and something they have sold on without my permission , the original sale was for the iphone SE very clearly worth 35 pounds in a the picture i sent them , so they have sold on a phone i did not give them any authority to sell and now are refusing to believe thats the one i was selling and now are expecting me to pay 700 pounds which now is a sum total of 2 phones worth 1400 only one of which i have in my possession and they are trying to charge me for there mistake , i cannot pay this amount of money , they then said i had to confirm or deny this action and i did neither so without my permission has sold a phone worth 700 pounds and now charging me for it i do not have this phone in my possession i have sent it to them back they have said it got sent to the wrong department and in this case the phone i sent back was only 2 days old , and they are refusing to understand , will not take this off my bill and so i will be paying an extra 20 pounds a month for there mistake
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Connection keeps dropping every few hours. And when it is up the speed is 1/3rd of whats promise. This has been going on for the past 2 months.
    The tech support is utterly incompetent. They asked me to pay for the engineer to get it fixed ASAP or wait for 4 days for a free engineer!
    I paid for the engineer - connection worked fine for two days and issue is back again. Now I have to go through the whole sharade all over again.
  • Reviewer
    Location
    Bromley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky like to take your money for absolutely nothing.
    The broadband is patchy and not very strong.
    Their communication is shocking.
    They bill in advance, so when I cancelled I gave 28 days notice before the next bill to be sure they wouldn't take any more money from me.
    Instead they billed me double for the month in which they were providing no services at all only to refund it a month later plus the £13 I was owed from unused services.
    Utterly pointless
    When trying to solve the problem Adam and Dawn from customer services were also useless the mere repeated lines of 'can't do that'.
    Never use this service.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    SHOCKING!!!! I organised my sky broadband to be set up months ahead. The day I moved in an engineer from openreach arrived and did not manage to setup my broadband and said another engineer would visit to finalise the setup. This next visit never took place and when I phoned sky they said it wasn’t their problem, and I would have to set up a new appointment. The first available appointment was 3 weeks later so I am left without wifi for 3 weeks.
  • Reviewer
    Location
    Eastbourne
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish company, they promised 71 mb , I'm getting 12mb, I called many time they offer to pay more money to get more speed, although I'm paying now more than any other company.be aware of this company.
  • Reviewer
    Location
    SPALDING
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    AVOID THIS PATHETIC EXCUSE OF A BROADBAND PROVIDER.

    I signed up to their broadband package, they took £20 off of me, couldn't give me an installation date, but was told I had to wait to receive an email, the email never arrived, 20+ phone calls later, and promises me managers calling me back, (mates happened) I still had no firm installation date over two weeks on ! I finally lost my patience, and cancelled today, only to be told that my £20 refund would take 30 days to process ! THESE PEOPLE ARE ABSOLUTE THIEVES, WITH INCOMPETENT COULDN'T CARE LESS STAFF, AND A DISGUSTING ATTITUDE TO A MEMBER OF THE PAYING PUBLIC !! Avoid these clowns at all costs, I never got to comment on the quality of the broadband ? They seemed happy just to sit back and take my money without providing anything ! So glad I have now cancelled, avoid these thieves.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Hi there,

    I ordered a sky package with sky.
    They sent me a message saying, there is some error and I need to contact them at so and so numbers.
    The problem is after 45minutes per day for the past couple of days and still I couldn't contact them. I am cancelling my order now.

    If any one is planning to take a package from them. then my humble opinion is not to do that. Completely avoid them.

    Thanks
    Kiran
  • Reviewer
    Location
    Newcastle
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Atrocious broadband service. Keeps hiking the prices up. Locks you in for another 12 months so you can't leave. Service keeps dropping, I keep calling up to get engineers to come fix the problem, the engineers can't find a problem but then miraculously the service is fine for a month after the engineer visit and then starts dropping again the month after. I call up again, they say there are no faults on the line, and the cycle repeats. Last time I called up yesterday they blamed ME for poor service because I was doing things on the internet that would make it break like WATCHING NETFLIX?! C'mon guys, EVERYONE who has internet streams TV. If your poor excuse of a broadband cannot cope with TV streaming then clearly something is terribly wrong with your service! The rude lady then said I needed to upgrade to fibre to get a better service at an extra £15/month! I said no way so she said she'd send an engineer out to fix the problem at a £15 cost!!! To fix SKY'S problem!!! When I questioned this, she said it was because the engineer was coming on a Saturday (a "premium" day) and the lady was doing me a favour so I didn't have to take time off work. I said I work from home so am happy to have the engineer come during the week. She was clearly just trying to make an extra £15 for Sky. What absolute scam artists! AVOID LIKE THE PLAGUE!!!
  • Reviewer
    Location
    Nottinghamshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Having subscribed to sky boost,I had to threaten to leave Sky after seven open reach engineers, seven Sky engineers could not resolve the constant dropping out of my internet connection , disappointed that I was left to resolve the problem on my own without Sky resolving it for me.
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor service. They led me to believe I was canceling my account via email (email back and forth, they asked for detail 'in order to progress your enquiry' etc) only to be told after a week I'd need to call and start the process from the beginning (meaning I had to pay for their service another week).
    They then overcharged me and told me I could call their customer service number and claim my money back after a month. Never had such bad service. Stay away!
  • Reviewer
    Location
    Crewe
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrible !!! Stay away people from this company. Theirs selling practices are so bad that I feel they should be reported somewhere for a legal action . Customer service I would rate 0 if possible. When rang up someone actually hung up on me . They overcharged me . The internet is rubbbish , speed is rubbish . I thought after being with Talk talk I would never have to go through nightmare again. Well I was wrong ..... Be ashamed ....
  • Reviewer
    Location
    Gillingham Kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    We just about scrape through albeit our usage is low but a bit more oomph would be wonderful.
  • Reviewer
    Location
    Rotherham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful service. Daylight robbery sky! Wifi is horrendous avoid these go somewhere else people
  • Reviewer
    Location
    essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just left sky & will never go back, returned there equipment or face fines.
    Moved to talk talk for tv, broadband & phone but they still took money from my account.
  • Reviewer
    Location
    SW
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Crap speed. Broadband disconnects once a day. Just resigned up as I was moving house. Sky meant to go on today. SURPRISE it's not been "turned on remotely". Utter garbage company.
  • Reviewer
    Location
    Leyland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    When I changed over to Sky from Talktalk I did think it would at least be the same as before .Disappointed that I cant watch catch up on my IPad or search.very slow in the Kitchen as well. I live in a small bungalow,never had this with Talktalk.Followed the instructions to change channels, no better.
  • Reviewer
    Location
    Cleethorpes
    Reviewing
    Sky
    Date
    Comments
    Unbelievably bad. Only been with Sky 6 weeks and I have terminated the service. Not had broadband for a week, engineers supposed to be coming out today between 8 and 10, contacted Sky and after waiting 45 minutes to speak to someone was told the engineer had been cancelled and been booked in for another 8 days time! No explanation, nothing. TalKTalk I’m sorry for leaving you, I’m coming back! Sky is the biggest rip off with the worse customer service, don’t be fooled by the slick advertising, corporate ******** at its very worse. Avoid.
  • Reviewer
    Location
    Cornwall
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Website offers very limited information of the services you actually own. No way to improve your internet without upgrading to their insanely expensive Superfast. And their customer service is extremely bad. Would not recommend this to anyone. Can get it cheaper and better from most other companies.
  • Reviewer
    Location
    Swadlincote
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The speed is absolutely awful internet always cuts out would never recommend. The coustoker service wouldn't help and just said itsbyour area but still have to pay full price
  • Reviewer
    Location
    Wembley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst service ever.
    Don't have internet for a week. They cant resolve problem for whole week. Company can not provide service what they advertise. This company should be closed by trading standards
  • Reviewer
    Location
    Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Have had outages, but generally service is available. The speed can't be relied upon. Also there latest devices won't cover every corner of your house in terms of WIFI coverage.
    Customer support is horrible and it reflects how poorly they consider this part of their service.
    Their contract terms go by each package and its a web that you can't expect a normal person [not a lawyer] to understand fully.
    They design their contracts to keep you in their legal web.

    They offer less price and will increase the price within 3 months and you are stuck with the contract for 18 months if you don't complain about it within a month.

    I wanted to add a single channel package and after adding the chat rep says oh this changes your over all bill because you can't have the discount package on another package that you used to have because of this addition.
    after removing the single package when i ask them to reinstate the old offer they say oh we might not be able to do that. Can I add another discount package with its own 18 months contract. Can you believe this.

    I hope there are better alternatives out there, because I am waiting for my contract to be over.
  • Reviewer
    Location
    rotherham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    sky fibre is slow wifi will not work in next room contact sky impossible ended up contacting them on facebook where to be honest where rude and did not care as where still in contract so nothing could do

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.