Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 976 customer ratings since 2023-02-21 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,250 Customer Reviews over 57 pages

  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      2 stars
    • Speed
      4 stars
    Comments
    Most miserable 2 years of internet I've had. Constant days of connection coming and going like London rain. When I wanted to cancel for that reason they asked an extra cancellation fee... For all their hard work of not working.

    And in the same call they tried to sell me upgrades with money back guarantees.

    How about you provide a service worth staying for in the first place? Instead of trying to sell me a deal when I want to set your building on fire.
  • Reviewer
    Location
    surrey
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been sat on the phone for 2 hours no way of being able to get through to an actual person at customer support. Then a further 3 hours waiting to speak to someone on live chat I gave up in the end. Looking at changing to another provider who is more than likely cheaper and who cares about their existing customers more than new ones
  • Reviewer
    Location
    Norfolk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    Comments
    Just crap tbh. Also lagging and slow speeds
  • Reviewer
    Location
    Lowestoft
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Terrible service. Did not let us know our contract ended, and as a result for two months we were charged over £10 a month more. After that, when we cancelled Sky Broadband, they still charged us for the next month. Despite not being on contract, phone operatives insisted we needed to provide 31 days notice to cancel and had to pay them for a month of broadband even though they already disconnected us and we couldn't use it. Spent over an hour on the phone, and over half an hour on hold, but no one was helpful.
  • Reviewer
    Location
    Durham
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    • Reliability
      3 stars
    Comments
    When i had sky installed part of the package was if i wanted to take broadband. There was basic and an increase in speed for an extra £5 per month. Then recently i got an email from there saying that as a customer they going to upgrade my broadband speed for no extra. There has been no improvement so far, but the opposite at times its crawling. This is on a connection from router to my pc wired. Then when i use my laptop in other rooms its pitifull the speed, so slow. I left Talktalk because if there pathetic service, even from the company C.E.O. Looks like things got worse not better.
  • Reviewer
    Location
    Chichester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Paying for 145 mbps, receiving 35 mbps for much of the time. Customer services - once I’d found out how to email them (I do like a paper trail) - have been terrific, but the technowizards have yet to fix anything! Shame.
  • Reviewer
    Location
    Henley
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      3 stars
    Comments
    Terrible went from talk talk as didn’t like there customer service to this! At least with talk talk I had WiFi!
  • Reviewer
    Location
    Essex
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      3 stars
    Comments
    I had a conversation which ends up arguing with Sky customer service and their complain department. After 4 year having broadband with them I realized the have no respect for customer. Please think twice before choosing Sky,as they dont worth it.
  • Reviewer
    Location
    Wednesbury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    2 years iv been with sky and till trying to cancel my t. V package iv had no problems. Today i spent a hour on the phone to be told i cant cancel till 6th nov which feels delibrate as i cancelled before giving my new address. I was passed onto 3 advisors 1st one just awful didnt do as i asked ignored what i wanted very unhelpful. 2nd advisor abit more helpful but needs more training as missed to tell me how much id be paying n then 3rd advisor i was talking to there was music playing all through the call feel like cancelling the whole package not just t. V
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    Comments
    Sky Internet has to be the most appallingly slow peice of s**t out there. Wish we had gone with Virgin media, much much faster than this so called broadband.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      5 stars
    Comments
    Extremely Frustrating! I switched over from EE to Sky a couple of weeks ago, and already I'm looking to jump ship and use another provider! First of all EE was alright, It wasn't the fastest in the world (around 4-5 mbps) but it was very very reliable, it never failed me, so after a year with them, I decided to go to Sky - bad move! the speeds is good enough, around 12 mbps, but the signal drops several times a day and this has been EVERY DAY since I've joined! This weekend its been like every 15-20 mins which is ridiculous. For a multi-million pound company, I really do expect better!
  • Reviewer
    Location
    England
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      3 stars
    Comments
    They take more money than they said they would and their internet is slow even though we pay for the fastest internet. I couldn't even get onto the website to make a complaint with the internet, I had to use my mobile data and I cant even sign into my ps4 because the internet is so slow. Sort yourselves out its ******* woeful
  • Reviewer
    Location
    LONDON
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Not working for two days, and very expensive.
  • Reviewer
    Location
    EXMOUTH
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    Comments
    I had to wait for a whole week for Sky to get my broadband router and set up device How good are they CRAP How are they going to sort this out I shall probably cancel sky broad band within my 14 day period I also have a full sky bundle which costs me nearly a 100 pounds a month I do think they deserve my membership I want to be compensated
  • Reviewer
    Location
    Sutton Coldfield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I've been with Sky for some years now but call every year to argue for a reduction on the bill for the next 12 months as they are not competitive (too expensive) and the service isn't great. I've had 2 modems from them now and the ranges are poor. The service is definitely intermittent - both by PC and my TV drop out reasonably regularly which is very frustrating if you're watching a film and have to take a break while the broadband reconnects which can take ages. I wouldn't recommend it but I stick with it as I can't be bothered to set up a new supplier. Virgin cable, which I had before, was much better but it was hideously expensive.
  • Reviewer
    Location
    Cardiff
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    Comments
    We have fibre broadband with Sky at 1Mb they do not know why and do not want to do anything else to fix it. My advise go to anyone else.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Awful customer service. Whenever there is a problem, you can never get through to an actual person to help you. Instead they put you on hold for ages while playing recorded messages trying to get you to solve the problem online. Which you can't because either you can't get online, or the issue you're having is not in the pre-canned list. Then you get disconnected. What a complete waste of time. I am switching to another provider as this service is totally unacceptable.
  • Reviewer
    Location
    South shields
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      3 stars
    Comments
    Had an automated phone call this morning informing me that my WiFi is about to be disconnected and to contacted my provider to have a new one installed. Tried to contact sky by text, live chat, email via their site but found it impossible. Tried phoning and repeatedly got the “we are extremely busy at the moment, waiting time is currently 20 mins” that I seem to get every time I ring them. Disgusting service. Don’t have anything to do with them - I wish I hadn’t. And this is only a few weeks after the last disruption in service.
  • Reviewer
    Location
    Not applicable
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    Comments
    Never in my life I have witnessed such bull making lies about the problems being our fault and 40 pound a month for 1mbs wifi that is ludicrous
  • Reviewer
    Location
    Glasgow
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Drops way too often. Sky please get your s*it together and try to prevent this. It’s literally happening a few times a month, it’s very annoying.
  • Reviewer
    Location
    Newcastle Upon Tyne
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Very difficult to get through to CS using their "live chat" facility. Phone team unable to offer any real deals. Lure in with great deals then more than double after deal ends. Broadband with sky feels congested during the evening.

    The difference in deals for new customers and old is really terrible. If you have a choice of signing up with a provider that doesn't more than double the prices after their deal ends and has good customer service track records - go for that!!
  • Reviewer
    Location
    South Wales
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Sky for 12 years for broadband and tv, but have just changed providers. Loyalty means nothing. Failed to notify me my contract was coming to an end, then increased my bill significantly. Phoned to complain and told the best new price on a new contract would be £20 more than previously for the exact same package. Phoned BT who offered a far better price. Phoned back to cancel Sky and was informed I had not been offered the best deal. They also informed me BT would increase their price come April by 14% but the price Sky were quoting me would the same from April onwards. They offered a faster line speed. On arrival of a BT Engineer (who I had no idea was coming, Sky only notified me of their engineer appointment) I turned him away after him informing me he wanted to drill a two inch hole to anchor his ladder to run a new line in. I wasnt happy to do so as I have recently had the whole house rendered at a large cost. I phone Sky to cancel the line upgrade and remain on my existing speed. I was told it would be 48 hours before a new deal could be offered and theyd be back in touch. Low and behold, no one did. I contacted Sky again, to be offered a 'deal' on my current slower speed, at a greater cost to the faster speed. Also was informed my bill had infact increased in April and I had been incorrectly informed that it would. I was then told the £10 admin fee would be cancelled for the broadband as I no longer accepted the package. Low and behold, that was another lie and apparently it can not be removed. Back and fore for almost a month, with refusal to offer me a fair deal, especially with the deals on offer to new customers, I decided as I was within the cooling off period, to cancel the whole lot and go elsewhere.
    Rarely experience issues with the broadband, but once out of contract they will pull your pants down and continuously lie to try and keep you as a customer
  • Reviewer
    Location
    Lowestoft
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    Speed is very slow
  • Reviewer
    Location
    plymouth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Hi we have been with sky for a year now .I was with virgin before as I was moving house. a family member talked me in to joining sky, omg the internet connection drops nearly every couple mins very slow...my son brought a game on his xbox this afternoon it took over 6 hours to download his friends took 3 half he with virgin..am not sure if will stay with sky we have said we will give it till end june paying £60mth started at £44 last march..The only thing i can say is i had a problem with internet not connecting at all last night monday 30th may,,i called sky an had a chap called Oliver he was fantastic spent 2 hours 15mins helping me sort the problem an he was dedicated that by the end of the call he wanted to fix problem which he did do with such good manners an chirpy attitude which considering the problem was very complexed with out having the internet connection to work with Oliver pulled out all the stops an problem sorted we were up an running by the end of the call,,thank you Oliver for your professionalism and manners an patience were more than 100% ,,,,I think its only right that a good review is called for thank you...as for Internet an staying with sky due to connection is still in question if we stay or not...
  • Reviewer
    Location
    Gillingham Kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    We just about scrape through albeit our usage is low but a bit more oomph would be wonderful.
  • Reviewer
    Location
    Merseyside
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    Comments
    Sky Broadband is without doubt the most abysmal internet service I have ever had. I signed up to Be Internet about 6 years ago (having read their Which review) and never had any problems with them. Recently they were bought out by Sky and I received letters telling me when my service would be transferred over. I was a little apprehensive, having read the Which website review, which revealed that Sky came 11th out of 12 suppliers for customer satisfaction.

    A day or so after the transfer, I began experiencing internet outages two or three times a day and my ping rose from its usual 50-60ms to around 159ms. Download speeds were also awful. I was supposed to be getting 10-15mbps and if I were lucky, I'd get 100k/s (a tenth of the speed) on a good day and with a following wind. Then I received an email confirming that my monthly fee would be £30 (with Be it had been £17).

    So I rang their customer services to complain about the jump in fee and the poor signal and to request my MAC code. Their advisor was very professional and explained that the reason for the monthly fee of £30 was merely because this was a first payment to Sky for being transferred over to their service and it would return to £17 per month thereafter. She put me through to the technical support, who told me that Sky were running a test on the line so my signal would be going up and down for about tne next 4 days but should settle down and return to it's previous levels.

    My signal didn't improve. In fact, if anything, it got worse. More disconnections and streaming video was pretty much impossible.

    5 days later my MAC code arrived and - in the same post - an itemised bill from Sky which revealed that my monthly internet fee was actually £12 for the broadband. The remainder of the £30 was made up of surcharges for not having Sky Talk and Sky TV included in my package!!! So effectively Sky were charging me for NOT having a product. I'm surprised they didn't chuck in a charge for not seeing the latest X-Men movie.

    I immediately used the MAC code to subscribe to Zen (which I'd selected from their Which review). The next day, I get a phone call from a Sky customer sales advisor expressing sadness that I was leaving and asking the reasons (which I explained) and then asking me to hear what they could offer me - which included offering broadband for only £12 a month (he must not have realised I'd read my itemised bill) and significant discounts for my continued loyalty which he assured me - as a longstanding customer - I'd lose if I left them. I explained that I hadn't actually joined Sky by choice, I wasn't a long standing customer and he could give me the broadband for free for all I cared but I still wouldn't want it because it was so unreliable). He seemed genuinely perplexed that I'd happily pay MORE to leave Sky and go to a more reliable ISP.

    The next 3-4 days were a trial as the Sky service continued to be abysmal. Then on the Friday, the signal changed over to Zen and - what do you know? - my signal improved immensely, my pings dropped from 160ms to 50ms and my download speeds went through the roof. I had a slight hiccup with the new router they sent me but I rang their technocal support team and their advisor talked me through how to set up my existing router to do the job until their replacement came. I haven't had any problems since and I couldn't be happier.

    As to Sky broadband? I can say with conviction "NEVER AGAIN!"
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    Comments
    We have had an ongoing issue with our sky broad band for about 3 months. Internet had been on and off. Sometimes off for days at a time. After numerous calls to sky...recently everyday the issue is still to be resolved. We have been instructed to buy a new router which did not work then 2 days later a engineer and now a week later they want us to pay for another engineer to come out. We are paying for broad band and on demand services which cannot be used. Id advise using another provider if you want any reliability and to save money.
  • Reviewer
    Location
    RADCLIFFE
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      5 stars
    Comments
    The download speed is very slow and appears to be getting slower.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We were with sky for a year and it was all good. However, when we moved house and chose to stay with sky all the problems began.

    We had an openreach engineer come around to fix the line. Halfway through the appointment he went out to work at the street cabinet, then came back and said he would continue the work later. We never heard from him for the rest of the day. I called sky and they were not able to help or even contact open reach to check what the issue was. All they offered was to rebook the appointment 3 weeks later. This was frustrating as we were working from home and really needed wifi. But we were patient.

    3 weeks later, I get a text from openreach at 9:00 confirming the engineer has been assigned and is on his way. 10 mins later another text from Sky to say the appointment was missed. Jokes! Called sky and they were unable to contact openreach again. The notes said "client was not at the property." That was a lie, we were home amd waiting. We even received a courier package around 8:45. My timeslot was between 8:00 to 13:00 and yet Sky were unable to rebook on the same day. I was made to wait another 2 weeks through no fault of mine. I had to make other arrangements to make sure I was able to work.

    I understand that this was mainly Openreach's fault but the fact that Sky could do nothing to help is really frustrating. Not staying with them after my contract ends.
  • Reviewer
    Location
    Ilminster
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    My broadband has jumped from £25 to £31.50/month in a year, way above inflation. They are profiteering...the whole sector stinks.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Absolutely awful
    Absolutely awful. Miscalculated our go live date 3 times and had to wait 3 weeks for a connection as there wasn't an updated line in the building (a regular problem with sky). Had to cancel online work and interviews because we weren't notified until the evening of the go live day. Promised us a refund of £8 a day for every day without broadband and then charged us for installation and first months wifi (£40 should have been £22 or 0) and have put extra charges on our next bill for changing our package which has not occurred in anyway. Massively regret going with them and should have gone with Now Broadband or stuck with Post Office. Adverts saying 'super reliable' are complete rubbish. Can foresee further issues arising in future will probably have to switch providers.
  • Reviewer
    Location
    Camberley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Good speed and reliability but pray you never need to get hold of customer service...
    Been with them 2 years but ticked off that new customers are getting better deals, so I might change.
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    Terrible provider, always slow, get about 6mbps and most of the time this will drop... Sky box crashes all the time, slow at downloading HD. The only compliment I will give sky is that they rarely ever go down, so in some respect they are reliable if you like browsing at low speeds, all the time. The interface for sky tv is pretty good and easy to use but I spend more time on the internet therefore I dislike it majorly.

    Customer service says stuff will happen and nothing ever does.
  • Reviewer
    Location
    Stalybridge
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    My broadband has been slower than ever for a week or so and for the last two day it's not worked at all, the internet is the only thing keeping me and my kids going through this lockdown and without it has been a nightmare
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Sky want to reel you in and over complicate things. I am moving house and need to cancel. Just been through 10 pages of advertising and 'why are you leaving'? questions, to be told that I have to call them, when you call, it tells you you have to wait an hour and to check online. Check online and you have to call... Kafkaesque!
  • Reviewer
    Location
    Newcastle Upon Tyne
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    The customer service and communication of Sky is truly awful. They make it almost impossible to be cancel.

    I had weeks of trouble trying to get the broadband set up (whilst paying for it of course) having to make regular departures from my place of work. This eventually caused months overhang on my 12 month tenancy which I had to pay for.

    Every phonecall/transaction results in you losing money, you have to spend hours on the phone to get them to agree that you're in credit after they've wrongly vaccuumed what they like from your personal bank account.

    I've had phonecalls that have descended to me having to explain simple maths. Once you've got agreement they still don't do what they say and you start the whole thing again.

    I'm not a usual reviewer/complainer but this type of behaviour needs to be documented as they do not deserve your money.
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Changed from BT fibre which was poor and now starting to regret it. The speed is much faster than BT's offering, but The Sky service keeps on dropping out - every day without fail and throughout the day. It's so frustrating for every member of my family!!'n
  • Reviewer
    Location
    maidenbower, crawley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Keep losing connection, slow, expensive
  • Reviewer
    Location
    Wokingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    When it is working everything is good but if there is a problem, it ia not possible to reach customer service. They cut my service 2 days ago white moving and they said sorry.no help nothing.
  • Reviewer
    Location
    derby
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have been with sky ever since i moved out of my parents 12 years ago and most of the time i have had an acceptable service. as far the sky+ service you cant fault it after all its just watching tv most companies cant get this wrong. broadband however leaves you feeling like you've just been ripped off most of the time. the majority of the time i have had normal adsl and this was always terrible where ever I lived (even at one point next door to an exchange) maxing out at about 5mb/s connection speed so about 500kb actual download speeds for the promised "upto 20mbs" they claim which im assuming you only get if you hardwire your computer into the exchange itself or something. moving on i now have fibre unlimited 40mb which is not too bad even though the hub they give you is no where near capable of this speed and the wireless is the worst ever. all in all id say if you want a mediocre service that just about does what it says sometimes then sky is for you. otherwise id go with virgin even though they throttle speeds you still get 10x more than you would with sky on a good day. thats my 2 pence. thanks lol

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.