Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 10194 customer ratings since 2019-01-28 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1700 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Broadband is pants! I can never get over 4mbps! Up load speed is even worse! Are they deliberately slowing it down so we have to pay more for fibre optic?! On-line gaming is an absolute nightmare. I don't bother anymore!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Braintree Sky  
First had broadband with them about 8 years ago. Our package includes line rental and anytime uk call package with normal broadband -cost about £36 pcm. It is ok if you only have a pc maybe laptops. Add in smartphones, games consoles tablets etc and its pretty slow and unreliable.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Braintree Sky  
I was with O2 until I was transferred to Sky Connect. Initially, broadband was OK but more recently, the download speed drops regularly at 4 pm each weekday and all day Saturday and Sunday until midnight from about 6Mbps to under 1 Mbps. At one point it bottomed at .09Mbps! This, despite my house being about 700 metres from the BT Exchange and 100 metres from the Control Box. Sky Customer Service, however, has been excellent and sent an Open Reach engineer on 4 occasions to try - albeit unsuccessfully - and determine the problem which, I suspect, is caused by extreme 'traffic management'. Sky Customer Service have acknowledged the problem, and I am now in the process of moving to another ISP. I am afraid, therefore, that I could not recommend Sky Connect broadband.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    2 stars
Bramdean, Hampshire Sky  
Sky q box broadband - worst, unreliable service possible. Once you have multiple devices connected to it, you will have sudden loss of connectivity! Very disappointed!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brentwood Sky  
broadband running d/l 864kbps u/l 339 kbps should be running 1.4 megs i am paying for rubbish broadbandmy next move is back to B/T
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bridgefoot workington cumbria Sky  
Absolutely appalling! Broadband is slow and router needs constant resetting. Download speeds as low as 700 kps and never faster than 1.4 most. Apparently that's normal according to Sky! Our phone line continually ceases to work and we are only 100 m from the exchange. Avoid Sky at all costs as their services are rubbish and customer service is not existent!!
Bridgend Sky  
Internet keeps dropping, if I've watched a few programs on my smart TV the next day my internet goes off...if I use my Sonos speaker for a few hours ..my internet goes off. Like Sky are metering your use? Then the usual switch off and on, unplug wire....it's a fault outside your home- engineer came next day it was broken again. You can't get any tech support before 9am! Just rubbish, I regret getting sky broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bridgend Sky  
It started off well, then over several months the service (internet speed) dropped off! I rang them to ask why, but they insist that it has been improved? It doesn't reflect the reality when I tested the speed online I got 2.54 when the promised 8.0. OK, it was 18.20 when I needed the internet.... but this is something they should prepare for. This is little better than dial-up!

Disgusted.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bridgnorth Sky  
Our broadband speed has never gone above 3 mb/sec.
In fact when on dial-up years ago, the speed was better.
During peak periods, I might as well not bother.
As we on SKY CONNECT we are charged £17 per month.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bridgnorth Sky  
currently we have basic unlimited SKY Broadband with anytime calls around £33 a month The average download speed we are getting is around 2Mbs during busy times down to 1.38Mbs. This is appalling low speed for the price. The internet also freezes and we have to log out and in again during busy evening times.
My advice Pic a fibre optic connection for around the same price.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bridgwater TA6 6GN Sky  
Worst service ever !!
I'm waiting almost 1 month to activate my broadband, I keep calling costumer service and everyone who works in this company is completely useless !!
Also, I'm waiting hours at home to someone to come and try to fix the problem and they keep changing the days and hours !! I don't have time for this, such a waste of time and money !!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Sky  
This is the worst bradoband service i have ever used. Even poor is the customer service. These guys made me wait for 20days to get a new connection whereas promised to get the connection up and running in 7days.

After getting connection there was some problem with the line and also with the router they provided. And when i complained about those in no way ther were ready to listen to me. However, when i kept on bugging them for almost 10-15 days they send one engineer to check the line found its their fault.

My receommendation to anyone whoever wants to have internet and thinking about sky, please dont do that. Instead use the 3G service provided by any other mobile operator. that will far more better than sky.

Good luck.
  • Satisfaction
    1 star
  • Speed
    1 star
Brighton Sky  
Had Sky broadband for four years. No issues with reliability or speed. Good deal as well
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Brighton Sky  
I was with bethere for many years on their unlimited upto 24mb adsl2+ service and was getting around 13mb/1.3mb then sky took over .... speed dropped to 9mb :(
but due to losing my job money was tight and took a deal for phone and internet at £12.50 a month which was a bargain i could not refuse ... but i really wanted fiber, my finances improved and it was time to upgrade, went for sky fiber unlimited 40mb/10mb and have been pleasantly surprised, i upgraded my adsl cable to a high spec belkin (thick as a network cable) as i had to extend my router away from the phone socket and i am getting the full 40mb/10mb speeds promised, i am no fan of sky but had to write a honest review as so far the service has been good. im getting download speeds of 4.5mb/s and uploads of 1.2mb/s, no more waiting for 5 hours to upload a 2gb file to youtube, now its 30min :D.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
brighton Sky  
It's not broadband: typically less than 1 Mbps. The customer support is just a cycle of ineffective time wasters to wear you down and make you give up. Don't go near this company: total rip off
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Sky  
What a surprise when we realised that the connection that we were paying was not as expected. We made a contract for one year with a maximum speed of 17Mbs. I know the maximum speed is very few times reached, but in this case it was just humiliating. I got a maximum speed of 2 or 3 Mbs.

Although the connection was worse than speaking with walkie talkies, we had to continue paying them because our 1-year contract.

I ask myself when the companies will really work for the people, and not aprofit from us.

They solve the problem saying that the information is lost during the exchange, but it is still unacceptable, we paid to have 17Mbs not 2Mbs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Sky  
Absolutely Gobsmacked that you have to pay a £20 fee when you are a returning customer, I certainly won't be returning after my contract.
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Brighton Sky  
Terrible provider, always slow, get about 6mbps and most of the time this will drop... Sky box crashes all the time, slow at downloading HD. The only compliment I will give sky is that they rarely ever go down, so in some respect they are reliable if you like browsing at low speeds, all the time. The interface for sky tv is pretty good and easy to use but I spend more time on the internet therefore I dislike it majorly.

Customer service says stuff will happen and nothing ever does.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    4 stars
Bristol Sky  
Sadly there isnt a 'no star' rating, so Ive had to choose 1 star. Connection keeps dropping tho sky say its fine. It doesnt drop now and then, it drops regularly, dozens of times a day for as much as an hour at a time before you can get back on line. Joined 2/1/14 and as of today, we are STILL having issues. No connection for as much as 45/60 minutes at a time. Was with 02 for 6 or 7 years never an issue. Sky say they are waiting for the line to 'stableise'. They have had me plugging and unplugging things in and out. Sky are bloody useless. NO WAY would I recommend them. Its that bad, despite me currently having an offer of £15 for the YEAR (as a previous 02 customer) I am now off to Virgin and will gladly pay for it just to get the internet. AVOID AVOID AVOID. Dont waste your time and effort. Spend your money elsewhere, SKY are just totally and utterly diabolical. Cannot stress enough how useless they are. there arent sufficent words to describe their incompetance.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BRISTOL Sky  
To be honest I'm a bit confused by some of the reviews here. We have had problems with our broadband connection and in fact the problem still exists but some of the comments about customer service are surprising to say the least. When I have phoned the advisers there have been nothing but very patient and courteous. We had a long standing problem and as a result we were given six months free! so that can't be that bad can it?
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Bristol Sky  
Dreadful from onset. They incorrectly took the address during initial ordering and failed to update it even though I confirmed the address an additional 3 times verbally and twice via SMS.

As I had cancelled with TalkTalk I informed Sky during ordering of the situation. I was told this would be fine and make no difference. 4 days later I receive a SMS stating they can't progress order. Long story short, Sky instructed me to resume the TalkTalk package so they could transfer the service. After a lot of faffing i completed this with TalkTalk and informed Sky on the Friday.

I was told on the Friday that all was well and the order would progress and should be complete the following Tuesday. Fast forward to Tuesday i've now been told that they automatically cancelled my order Saturday and no one could explain why.

After almost 10 days of hassle I finally gave up. Cancelled and requested a refund for the full amount charged.

Managed to order within 10 minutes with Plusnet (online, opposed to the phone). Correct address listed, and ETA's provided.

STAY WELL CLEAR.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Sky  
The good - Recently I went to leave Sky, they offered me free broadband for a year. Which is not too bad. This review is primarily my experience from 2012 - 2015.

My mobile phone runs faster than sky broad band. Constantly cut out repeated times a day. Never took responsibility, blamed me. Eventually years later they did fix it.

I wouldnt recommend sky. Only reason i am with them is they offered a good deal to stay. Knocking 50 off my bill and free broadband for a year.

Worse, is it hadn't been installed properly. I have lost use of the phone sockets in my house (a new home on 3 floors) - a socket on each floor. Sky came to my home and removed all of these, without my permission, or my knowledge. It will cost me a fortune to fix. Really not happy at all. Sky is pretty bad. Don't go there.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bristol Sky  
Brilliant Service from SKY, really impressed with they way they have made me feel valued and treated me as an individual and accounted for my needs and circumstances. Very happy with the Broadband and talk account I have. Simple and stress free. I would recommend them to anyone
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Bristol Sky  
Had.nothing but trouble since sky bought 02 broadband. Totally unreliable. Poor speeds despite being on fibre optic. So fed up with sky that I am going to virgin media for it instead as they already do my tv. If sky dare to tell me that I'm in a contract with them, I will point out that they broke the contract with non existent service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bristol Sky  
I am surprised why I didn't got the monthly message with the amount of the bill... I guess because the price went to triple! This is the reason I am leaving not only broadband, but phone and TV too. Everyone should know how sky does!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bristol Sky  
Literally the worse internet provider. I get around 4/6mBs AND emphasis on mbs which equals BITS. You must divide it by 8 to get the bytes (which most software downloads recognise). It keeps going down at night and in the day, I'm just a user not a bill payer but if it was my choice, I would have joined virgin, YEARS AGO. Worst internet provider, DO NOT GO WITH THEM. We've rang multiple times complaining... NO FIX. Sky is the bane of my life and when I get my own place, sky WILL NOT BE IN MY HOUSE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Sky  
I AM VERY ANGRY AND ANNOYED ABOUT THE WIFI SERVICE ITS UNBELIEVABLY TERRIBLE AND NO ONE SEEMS TO FIX IT ....... p.s get it sorted
Bristol Sky  
Sky had shown horrific customer service yesterday. I was due to have an engineer visit I order to install a new phone line so I could have sky Internet. This engineer never showed up and when I called sky to complain the tried to say I was lying about the engineer not showing.. I think I would have noticed! I was then told it would be st least two weeks to arrange another engineer visit. After a long conversation getting no help I stated I wanted to cancel the contract. I was then told I could not cancel on my 'activation date' and would receive a call back at 9am the next morning. This call back did not occur and I had to phone sky again to cancel which still took 10 minutes. I have never before been treated so terribly by a company and would advise everyone to avoid sky broadband!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Bristol Sky  
Absolute crap excuse of a broadband provider, haven't had internet for 2 bloody weeks when our activation date was the 1st July. Been through 2 home hubs and a million calls to sky to try to fix problem but everyday something new messes up because of their awful service, they installed fibre and its completely cut our connection down and will have to wait another week for a man from sky to fix the thing. Do not ever use Sky as a broadband provider, terrible quality broadband and so many problems. Absolutely disgusted at them!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bristol Sky  
EXTREMELY POOR CUSTOMER SERVICE. They have this rule book which is made to check mate customer and not really to help. Customer service chat is ALWAYS BUSY. the department should be renamed as CUSTOMER HARASSMENT department. INstalling dish is thr problem, but removing is yours, obviously thats a additional cost to you, but then HEY its CUSTOMERS PROBLEM.

BIG TIME DISPPOITMENT-IF ANYONE WATCHING, NEVER EVER GO FOR THIS SKY TV.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bristol Sky  
Terrible customer service and awful download speeds. Definitely avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Sky  
I think Sky is brilliant. I have been with them for 10 months now and everything has ran smoothly. I had initial problems with getting a wifi signal from my box but the customer service person talked me through how to resolve this. I have been very impressed with their customer service. I have had to call them a few times to sort out stuff and each time they offer to call back and do so promptly. I can't recommend this company highly enough mainly because their customer service is so great. The equipment also works very well and I get wifi all the time.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bristol Sky  
I am very grateful to Eunice in the Sky Call Centre. I had an initial problem with transferring my broadband (which was on a special offer) to a new home.
the original call gave them at least two weeks notice of my intention to move. At first, there was no broadband. I then telephoned the call centre for moving home and got through to Eunice. She understood fully my concerns and it appeared that my original account had been cancelled. I explained that I had called previously. She took the time to inform her line manager. The manager then re-instigated my account over night. Eunice even phoned me back like she promised and left a lovely voicemail to reassure me that I could rejoin the original deal at the original price. It was activated immediately. Now I am back on broadband as previously. Thank you very much Eunice and her understanding manager. You are a real asset to your team. I will be returning to Sky again in the future when this deal expires.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bristol Sky  
I cancelled my Sky account in November 2013 due to changing to Virgin for a cheaper solution, all went well and closed all accounts. At the end of February 2014 I get a letter from Sky detailing an outstanding balance on my account relating to bills after I cancelled with them and furthermore bills I have not seen. Straight on the phone to get to the bottom of it and I go round and round in circles with customer services being passed from pillar to post not getting a straight answer. Finally a billing consultant confirms the error is with Sky and that they will clear the bill and close the account. All seems good. one week later I get an email and letter from a debt recovery service working on behalf of Sky seeking to recover the outstanding balance! Contact debt recovery service and they say they are just doing as told. Contact Sky and have to go round the houses again to explain the problem and get a solution. Today I have spoken to Sky, all calls at my expense as they never call back or contacted me by other means and they say they have cleared the account and notified the debt recovery service. They claim a letter will arrive in 7 days to clear this mess up, I will be surprised and suspect the next knock at the door will be the police to take me away for unpaid Sky bills! Utter rubbish and a waste of money by Sky, would be better not to have customer services and make more profit!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bristol Sky  
Absolute rubbish .Like dial up with a hamster powering in it in a wheel

Getting rid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Sky  
Pathetic speed and reliability. They say its because we are using wifi but the that is the whole point of a wireless device surely. It looses connection when we are sitting in front of the hub and you have no chance in the other rooms.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Sky  
Poor service. They led me to believe I was canceling my account via email (email back and forth, they asked for detail 'in order to progress your enquiry' etc) only to be told after a week I'd need to call and start the process from the beginning (meaning I had to pay for their service another week).
They then overcharged me and told me I could call their customer service number and claim my money back after a month. Never had such bad service. Stay away!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Sky  
Big thank you to Steve from the broadband and technical difficulty department. One of the best customer services I've ever received. Thank you ever so much Steve
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Broadband and technical difficulty Sky  
The worst service I have ever come across. They instead my Broadband 3 months ago and I am paying for Fibre that I am getting a download speed of 1MB and nothing will work. I will never in my life ever deal with Sky or tell anyone else to
  • Satisfaction
    1 star
Brocton Sky  
My broadband was originally O2,really good service up to 20 meg and a was getting 18 meg as an average. Then Sky bought out O2 and the "service" steadily got worse over the months. Now down to 10/11meg really unreliable. Drops out a lot. If you ever speak to a Sky customer service rep (took me 9 attempts of holding for 15/20 minutes at a time) they don't have a clue. Basically Sky got greedy and oversubscribed the node/exchange. Now in the process of moving to Plusnet. Would not recommend Sky,total rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bromley Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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