Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9436 customer ratings since 2019-10-01 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1817 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Bunch of thieves, had no internet from 1st of Feb 2020 until 1st of April , 5 engineers visits , hundreds of hours of customer service calls. Always promised me that I will get 8 pounds in lieu of each single day of no service as a compensation and at the end they offered 80 pounds in the air that I cant use them even to pay my stupid broadband bills . AVOID IF YOU CAN
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Huddersfield Sky  
Dont go with sky, I am paying for 30mps and are getting 2 switching to zen soon
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newport Sky  
Sky supports a joke, asked to talk to Manager and he didn't want to talk to me, i don't know why...maybe he was enjoying his cuppa tea too much. Being a husband to account holder gave me absolutelly no rights to discuss broadband at my home, where both me and my wife reside. No information i could provide to them was deemed useful and no work arounds, they were not prepared to help in any way. Lazy ......phaaaa

And they call themselves support... Support to whom customers or to themselves.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bristol Sky  
Sky has been great for us for years and we have only just started to have problems with it. I think this is because working from home is a lot more demanding but when we rang to end our contract because we where moving to Zen the person was very understanding and polite overall I would get this if you have young children through their first faze of using technology overall great!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newport Sky  
Pay for 10 mbs get 2, if you're lucky.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
SHEFFIELD Sky  
My broadband has been slower than ever for a week or so and for the last two day it's not worked at all, the internet is the only thing keeping me and my kids going through this lockdown and without it has been a nightmare
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Stalybridge Sky  
I have moved to a new flat and I had to change my broadband provider because there was no Virgin line here. God, in my life I used dozens of broadband providers but this is, I don't even know what this is. Poor customer support, poor connection, cheap website. Don't do this. There are better services out there.
Edinburgh Sky  
GARBAGE !!! Awful service overall , it’s obviously good when it works , but that is the big downside , WHEN it works ! Logging on to the website and getting a reply ....nope
Calling and speaking to someone .........nope
Them taking the full amount out of your bank account each month...........of course
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Liverpool Sky  
Sky fibre max... more like own brand fibre cereal. Sky has been going downhill for years. Broadband is patchy at best and has consistent drops during congested periods. When it works, it works and we get 40mb down, but too often the internet cuts out completely or reaches download speeds below 1mbps. We have had Openreach visits 6 times now, and no matter how many times they "repair the line", "install copper into the home" "changing your microfilter" the service never improves because the throughput of customers causes too much network traffic congestion!

They may not throttle your speeds, but there is no need to throttle them if Openreach is not good enough to support network infrastructure on old lines. We are also having no ends of problems with our Sky Q box. Constant crashes and black screens of death, a Spotify app that when used crashes the entire box, channels just stop working for no apparent reason and the box needs unplugging from the wall to get it working again. Ridiculous and will be leaving soon.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Banbury Sky  
Worlds worst internet cant play a game without lagging out the game and the party need a booster and still seems to not work DONT BUY WORST DECISION OF YOUR LIFE
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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