Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 15072 customer ratings since 2018-05-20 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1578 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
DO NOT PURCHASE SKY BROADBAND !!
I was a sky customer for 18months I lost count of the amount of calls I made to their customer fault line !
I would spend on avarge 1 hr each time talking to them and despite dealing with some very polite agents I never had a working full servis from sky .
I would ring on a weekly basis I had hubs 'sockets ' leads 'changed on more than one occasion but still constant problems '
I live in a one bedroom flat and never had a signal strong enough even to connect my phone to 10 feet away
Never offered any form of compensation just more bull !!!
I only wish I had read the reviews before
You would think sky would offer a better servis rather than misleading their customers with constant lies about how all their other customers are happy
Total rubbish looking at the reviews
AVOID AVOID AVOID !!!!
Ealing Sky  
Awful. Just awful. Regularly experiencing speeds of 0.03mbps. They send engineers out and they say there's no problem with my lines. I've had all phone lines replaced in my property as a result of Sky's incompetency.
The only positive thing I would say is that they offered me this crappy service for the low price £18 a month.
I have never had the 17mpbs advertised - not once. Highest speed I've had was around 7mpbs, significantly lower than advertised.
My advice? Avoid at all costs if you actually want to use your internet.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
Awfull experience
I sign a contract because I was recommended by a friend, however my experience has been absolutely awful . I booked the engineer to installed the broadband and they never show up, on the same date they send me the new bill even though the service was not installed and not communication at all from sky. I call them a week after to find out that the appointment has been reschedule for a day I won't be at home. The customer service that I received was very poor none of the advisor could explain what happened and the funny thing they want mw to make appointment but there is not 100% guarantee the engineer will come for the appointment to install your service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
When I had a sky broadband contract I was getting a download speed of approx 13mbps and an upload speed of .75...then when my contract was up it dropped to 2/5mbps and upload of .2/.35 ???? strange that! I have noticed in previous years exactly the same would happen. I contacted Sky who said there was a problem on the line and they would send an OpenReach engineer out, I stated clearly that I would not be put automatically into a new contract if they sent someone out. The engineer arrived two days later and proceeded to check the router, phone system and line....guess what? nothing wrong at all, when I told him of my suspicions about Sky dropping the broadband speed to get me into another contract he didn't confirm it but said "you need to be having a word with Sky again"... so all infall the ******** are dropping peoples download speed to get them into another contract!!! I live about half a mile from the exchange so they cannot use that excuse; I am now swapping provider who tested my line and said I would get 76mbps and 28mbps upload...guaranteed 65mbps and 20mbps upload respectively !! I would have given sky 0 in all areas but one star was the minimum, I will never ever use Sky again..too big to fall Eh?.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bingley West Yorkshire Sky  
Where to start my connection constantly drops out everyday im sat bassicaly on top of the sky router and still cant get connected ive had a new line new box and still drops out ive rang customer service god nos how many times but all they do is a line test but no real help if i could give a zero i would and they still want the full amount of money for it so im leaving and i wouldnt recommend sky to anyone absolutely disgusting service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newport Sky  
internet is unreliable, very slow. 0/10
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Sky  
I was with sky I cannot write what I think of there
WiFi I could sit four yards away and still get nothing the WiFi box is totally rubbish now gone back to talk talk and
Back to we’re I was before I left them I can now
Sit in the shed top of the garden and get wifi
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wrexham Sky  
I have no satellite signal for about a month and have spoken to customer services on a number of occasions. They are the most unhelpful people ever. They won’t send an engineer. And they say I should sort it out myself with my managing agents. I am so so frustrated with them. I want to cancel my subscription. They are a total waste of time. Taking your money but I get nothing for it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
London Sky  
The WiFi is horrible it's basically like you don't have WiFi at all at times do NOT get sky it sucks and you get slow WiFi like 1-2 bars it's horrible and a scam. One of the worst WiFi ever you could get better WiFi signal at McDonald's using the McDonald's WiFi.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Why Sky  
Just upgraded to fibre max, and the speed is no where near the estimated. A little bit off, fair enough, but not even close (about half the speed). Tried using the text support - quite ironic that the initial response is along the lines of 'so you can get on with your day', what they dont tell you is everytime you get passed to someone else, you have to start from scratch....if it goes into another day, you have to start from scratch.....even worse when they say they'll get back to you and dont...when you raise that they didn't get back, they say there system can see a message was sent....a message asking you to rate satisfaction is not the same as an actual response. During one of the conversations, when they found that an Xbox was connected to broadband, the adviser mentioned that downloads speeds are often restricted by Microsoft....I wasn't commenting on speed on there, so really dont see the relevance here. I'm looking to move as I'm in cooling off period soon, and would not recommend
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
Shrewsbury Sky  
They have delayed installation 8 times so far. Their customer service is atrocious and I have been told I'm lucky to get Broadband at all (after I got irritated that they delayed installation by a further 4 months). I have switched from them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rochester Sky  
Well where do you start a very poor service, which is difficult to speak to someone who really knows what they are doing constantly getting fobbed off with lame excuses, and of course SKY constantly inflating the internet speed< hey sky we are not stupid we can see what your doing the trouble is this country is so weak know one has the balls to take action, lots of useless MPS sitting around doing nothing positive.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk Sky  
I join Sky July 2017 and scheme was £60 or £75 voucher you will get after few days then I called sky customer service and I explain about the deal I signup and said you will received within 28 days by post I wait and nothing get it then I called then again same explanation and I did call customer service to cancel my subscription and to know more about voucher which is I haven’t had they said you signup with third party so you have to deal with them.. such nice lie to increase more customer !!!!!! RIP
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Barvaliya Sky  
UNBELIEVABLY POOR

Sky broadband is so extremely bad, that I couldn't even load the SKY webpage to run the Sky broadband speed test. Do I need to say anymore?

So, I tried to visit the Virgin Media website, as I want to change provider, but it won't load that either.

DON'T BUY SKY BROADBAND.

To be fair, the Sky TV package is very good. But, broadband is worse than dial up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worcestershire Sky  
I can’t believe how rubbish the broadband service is from sky slow unreliable and the worst customer service In the universe
I have just changed to zen. The speed is fantastic no boosters needed. I needed 5 with sky just get it limping around the house the service from zen puts sky to shame you can spend days trying just make some type of contact and they really don’t know what they are doing or saying thank god I got shot of sky my broadband is now truly super fast please do yourself a big favour do not buy sky broadband !!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Sky  
I just do not go along with the reviews about sky customer service i have found each agent very po,ite and have helped me all they can i think some of you sending reviews want to get a life
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
STANMORE Sky  
Absolutely atrocious. Speeds are around 8X slower than other companies with connection being terrible. I would recommend any other company and definatly avoid Sky
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Leamington Spa Sky  
I would give 0 Stars if it would be possible. The internet is dropping constantly and their Customer Service Team sucks, I would NOT recommend using them!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Do not bothere going through the pain of trying to get this wifi to work as it just won't happen. Sky is so overrated. The connection if horrible, 95% of the time it doesn't give you any connection, my wifi bar is ALWAYS on just 1 bar. No matter whether your stood right next to the sky box or in the next room, it never works. It took me about 30 minutes just to get the wifi to work to get to write this review, it took me literally 16 minutes just to send 1 message. Not to mention how the connection always disconnects by its self, and then I have to go through typing the passwords all again. I do NOT recommend
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
None of your business Sky  
Absolutely shocking customer service. Am moving home and called through on Sunday, 3rd June about my Sky broadband and what would happen about moving to a new property who were about to install Sky. Was told that if the new property was going onto Sky, that my contract could be cancelled with no early termination charges even though I was still in contract. Confirmed twice with the customer services operator Paul and he stated that was correct. Well that was an utter lie apparently, as when I called today to cancel my Sky contract as the new property is now with Sky, was told I was liable for £58 cancellation fee. If I had known, we wouldn't have got Sky installed last week (had already arranged the engineer). Utterly shocking that customers are told one thing and when they take it at face value are hit with a significant charge later. Won't be recommending Sky to anyone! Such bad customer advice!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Liverpool Sky  
Wow. I can not comment on sky's broadband speed as I'm yet to experience that joy but I will say save yourself the headache save yourself the time most providers are run through the same bloody line so just go with one that provides actual customer, just call the provider you want on a number you find on the internet not the one they give to sale you the product and see if it is possibly to be put through to a human. Let me save you time with sky it is not oh unless you want to message them through Facebook messenger and than repeat yourself a 1000 times and be sent emojis like your talking to your girlfriends and not a business. You've been warned.
  • Satisfaction
    1 star
  • Customer Service
    1 star
London Sky  
Worst i ternet ever, extremely slow download very poor connection to servers. When gaming the ping is through the roof. DO NOT EVER BUY THIS INTERNET EVER COMPLETE WASTE OF MONEY AND TIME
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Morpeth Sky  
Pure waste of time i have been with sky now over 11 years, got the new sky hub broadband and never had anything but issues, today i rang them to be told the advisor would call me back in 10/15 mins..!! hour later i ring them there closed.
I pay easy £120 every month and ends up costing me more when everyone in the house runs out of data because the service i pay sky for does not work..!!! It’s a pure joke, i then get a text to say new router that i ordered is on its way? i didn’t order anything i’m waiting on a call back..!!! Fair to say i’ll be leaving sky tomorrow.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
middlesbrough Sky  
Worst company ever. Extortionate prices. Poor connection and zero customer service. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shoreham-by-Sea Sky  
Let's begin by moaning about the overall broadband connection. let me start by saying that it I said a miracle that I am able to access this website online. Wizardry I tell you. We have calculated that the broadband speed is running at around 0.75 thingys which compared to the 30-40 thingys that are neighbours and close friends are getting, it doesn't sound all that marvellous. We have been having problems with our WiFi connection since May 2017. Since then it has been off and on constantly. We contact the useless people who live in the Sky call centre and ask them for help. It seems that all they are capable of doing is sending round an engineer who arrives around one week later. I genuinely believe that every single Sky engineer has visited our house. It gets worse.
I can tell you exactly what the engineers do:
First they identify the router box and wiggle a few cables around. Then they try turning it off and then turning it back on. Then they declare that they have done everything within their capability and call for a BT Openreach engineer who tracks it back down the cable to the big green box at the end of the road. He then declares that it isn't his job and that the Sky engineers should be able to fix it as it isn't within the household. Then a Sky engineer comes round and it all happens again.
Our grief doesn't end there. The people who are on the other end of the phone are frankly rude and disrespectful. All they do is ensure that they are not at fault. As a matter of fact, one of the people told us that we had to go out to a pub to use the Sky Hub that they put there. WHAT?! We pay nearly £80 a month for Sky services and get nothing in return. To quote my nan, Sky can shove their services up their jumper.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worksop, Nottinghamshire Sky  
I.be never known a broadband so slow its frustrating
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wavertree Sky  
After 2 years with Sky I moved to another provider. The internet was not any better than the cheaper providers'. Connection usually dropped at 8pm and took 5-10min to recover, speed was very slow, streaming series (Netflix, Amazon, BBC) was never good quality, often stopping for loading.
Moved to another provider, all confirmed and set 2 weeks before last payment. It didn't stop Sky to prepare the bill for next month and they even took the money from my account 2 weeks after I left them. I called them straight away, they promised a refund but said that it could not be processed until the 12th May (another 2 weeks later). Of course the refund never went through so I waited for the day when they normally take the monthly payment. That day also passed and today they sent an email saying that they owe me almost £40 which will be transferred to my account in the next 10 days. Overall they took my money and failed to give it back for two months. Disgusting, they never even apologized.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
West Midlands Sky  
The Worse Worse ever expirin we had with this company in every way.. think million times before joining sky .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kensington high street , London Sky  
Customer service is not bad ,quite reliable barely drops but the standard broadband speeds are horrendous advertised as 17 mb per second i get maximum 4 and have been with them for 3 years is cheap only reason am staying but will not be renewing next year
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    3 stars
Oldham Sky  
By far the worst broadband i have ever had. Drops out once every 5mins cant handle more than 1 device, have to be in the same room as the router, support consists of none technical people, clueless about broadband telling you to restart your router. Best thing about sky is theres a 30 day cancelation period which i took full advantage of. Stay well clear of sky broadband!
Northern Ireland Sky  
Broadband is an absolute joke. We have been having issues with it for 4 months now. They have sent out engineers 3 times but still can't figure out what the problem is. We have replaced the hub with the new one thinking the old one had a problem. Every time we are having to phone them to reset it over there and it works for few days and it's completely off again. Worst broadband ever!!!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Northolt Sky  
Not tried any other but surely can't be any worse than this highest speed 12mbp paying for upto 38
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
Horrendous company! My tv, broadband and phone line deal ended and the price doubled. I called to discuss a new deal and there wasn’t much they could offer. So I terminated the contract. I was then sent a letter with a great deal. I agreed to the deal online and then I got an email through after with an increased price! I challenged it, and after loads of calls and been passed around I was told they wouldn’t honour the deal! I should be happy as the increased price was still a great deal?! I’ve never dealt with such incompetent and morally bankrupt people!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Solihull Sky  
The worst internet and service I ever experienced. When we moved in we applied for internet and tv. Noone came to set up tv and after 3 months when tv already was canceled even not tried, they suddenly say that we owe them for tv. Now internet is not working few days even if it's paid. We tried to reconnect and reach for their help. But their chat is unbelievable. They disappear in the middle of the conversation. Better to chose something else, because even when internet was working, it was unstable, very slow. We are only two users. Very disappointing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool Sky  
My internet was dropping a couple of times a day. The tech support guys tried to help, but eventually said there was nothing they could do and that a couple of dropouts a day was normal and caused by "active line management". Luckily I'm out of contract so I'm moving to another provider, and am actually going to save money.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Ayr, Scotland Sky  
Disability discrimination rife at Sky!! I am fighting for my life, on chemo like treatment & have been lied to, ripped off & let down so badly by Sky. The prepaid MasterCard £50 is a con, twice I never got sent it & then told it was too late, as deadline ended! I applied in time.
24 hour call back for a Customer Service manager = NO CUSTOMER SERVICE! I say that as a professional who hired & fired.
Sky have cost me a fortune. They lied from the start & said my line had been connected & there was a fault with my phone socket (I had to pay someone to change the phone socket). There still was no connection for 6 wks! Then they sent an engineer out & it had NEVER been connected!
From start to finish the worst experience ever & very unprofessional. The CEO needs removing, as he obviously does not care, after reading these reviews.

Come on Sky, sort your Customer Service out!! Please!
I’m debating whether to just pay £150 to get out the contract. As the stress affects my ill health.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
BB drops out everyday, what a mistake moving from BT, I cannot wait for contract to end.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Leeds Sky  
Absolute joke is the only way to describe it, DO NOT under any circumstances USE SKY AS A BROADBAND SERVER. I'm a university student who needs wifi connection for research and assignments, the Sky broadband is so unreliable its pathetic. My laptop continually disconnects from the wifi during internet use and despite the fact that Sky have visited the house countless times to try and resolve this ongoing issue (which gives us the usage we expect for around a week after the broadband has been 'fixed') then the problem continues to occur on a regular basis. we are switching from Sky and would advise anyone else to do the same!
UK Sky  
I have been cancel my contract with sky so the signal is rubbish in my house. After 12 month without using this company finally i can cancel my contract I did follow all the requiement with more than 15 days before my next bill and for me surprisa not just the make a new bill if not now I hace paid doble so I don´t understand nothing and I got the email with the cancelation of my contract and they don´t give my money back and I am so angry
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Battersea Park (london) Sky  
When it works its ok but dont think for one moment they will put them selfs out when it dont work, been with them for nearly 2 years now but will be leaving them, had to engerners out over it just going off, keep getting the same old **** told to me snd they think you can just keep having time off work for them to come round and do nothing, dont have sky for your internet if you want internet, thay will just charge you for something that dont work and they cant get to work.
  • Speed
    5 stars
  • Reliability
    2 stars
Sawbridgeworth Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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