Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 882 customer ratings since 2023-06-17 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,285 Customer Reviews over 58 pages

  • Reviewer
    Location
    Adderley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Sky is the best product to have. So much better and cheaper than Virgin Media and other suppliers. 100/10.
  • Reviewer
    Location
    atherstone warwickshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Reliability
      4 stars
    Comments
    It's far too slow and Sky have always told me it's the best I can expect as I am too far away from the exchange. What they failed to tell me as your test has proven is that its the best I can expect from them.
  • Reviewer
    Location
    Doe
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One word will describe this service, disgusting. It is not the kind of 'Broadband' speed I was expecting at all, and to think I had to wait 2 months for them to actually activate this poor, poor excuse of a service. My advice.... AVOID!
  • Reviewer
    Location
    East Yorks
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      1 star
    Comments
    Never seem to get over 2mb these days when I should be getting much more, often its around 1 or less. Complained about it but to no avail. Evenings is the worst when kids are home from school and the network just drops off.
  • Reviewer
    Location
    Great Shefford, Berkshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Since moving to SKY from BT we receive on average a download speed of 500kbps and upload of 300kbps. This is slower than BT which was able to deliver between 6MB - 8.2MB. Sky state that the ADSL extension cable we use is not supported and will not deal with it until it's removed. Once removed there has been no improvement on speed with regular daily speed tests. Who knows what will occur now. Tech support are patronising and unhelpful.....also not very technical. I believe the modems provided are sub-standard and poorly configured. The modem stats report speeds of 7MB on average and this is so far from the truth. I WISH WISH WISH for Tele2 or a decent fibreoptic connection. I have no confidence that SKY will resolve this. They have escalated it to BT. IfI left BT why would BT like to improve Sky's service. Something dodgey is afoot with these LLU connections.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.