Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 894 customer ratings since 2023-05-30 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,285 Customer Reviews over 58 pages

  • Reviewer
    Location
    Surrey
    Reviewing
    Sky
    Date
    Comments
    So useless that they can't even get me connected. Constant shifting excuses, blaming Openreach and lies. If this is how a new customer is treated i dread to think how they treat existing ones.
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Comments
    Sky is the biggest waste of money and a huge rip off they promised 12mbs and me and my family are getting 500kbs and 2 rooms don't even get wifi can't wait to leave this heap of rubbish
  • Reviewer
    Location
    Scotland
    Reviewing
    Sky
    Date
    Comments
    Been a Sky customer for over 12yrs and always found the service to be pretty good, well that was until I started getting problems with my broadband. The connection has been dropping for 2 months and I've been on the phone so many times to their "Technical Team" to try and get the problem resolved but I'd just be as well banging my head off a wall as I'm getting no where with them. They keep telling me the drops are due to my wifi connection even though I get the same drops running a ping tests from their router which rules out the wifi. One of their team who's name is Simon suggested I upgrade to fibre to fix the problem. I told him how about fixing the service I'm already paying for!!!! Anyway long story short, after 2 months of getting no where and 3 routers later I've finally given up and moved to plusnet as I can't stand dealing with idiots who haven't got a clue how to fix a service they offer. Looks like I'm not the only one frustrated with Sky broadband as it seems to be a common theme throught out these types of forums.
  • Reviewer
    Location
    Doncaster
    Reviewing
    Sky
    Date
    Comments
    Not even worth 1 star carnt wait for contract to finish ,dial up would be better most times suppose to be fibre here
  • Reviewer
    Location
    Swindon
    Reviewing
    Sky
    Date
    Comments
    The worst broadband service I ever come through. Had a problem with broadband last month and it took 15 days to get it solved. And now that I'm moving ,had requested to shift my broadband on 23 of December. The call centre guy said ders some problem with my new home bt conection and he wud give me a call as soon as he wud rectify the problem. But till now he dint turn up.don't trust this sky anymore. Better to switch to Virgin media.I wud give negative stars as review if there was any
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Sky
    Date
    Comments
    I have moved to a new flat and I had to change my broadband provider because there was no Virgin line here. God, in my life I used dozens of broadband providers but this is, I don't even know what this is. Poor customer support, poor connection, cheap website. Don't do this. There are better services out there.
  • Reviewer
    Location
    Lancaster
    Reviewing
    Sky
    Date
    Comments
    Absolutely terrible. I cancelled, got email through confirming and then discovered I had money taken out of my account after services had ended. Sky already owed me money as the cancellation date was before the end of the month I had paid for in advance. As if that wasn't bad enough I have to ask sky for a refund in 2 months time. And I can't cancel the direct debit as that will mess up getting a refund. This is exactly why I dislike direct debits.
  • Reviewer
    Location
    Cheshire
    Reviewing
    Sky
    Date
    Comments
    Was very happy with sky bb for many years but at the end of one contract told we had 2upgrade 2faster speed happy 2do so faster game download and all that was i so wrong months passed signal out more times was on in the end sky said we could leave contract but we said its ok just put us back on what we were on but they could not supply even that so again thy said we could leave new contract all these months paying for service who else can take money for no service anyway decided to swap providers now we've got no service till 9 jan so new xbox for xmas is fantastic phoned sky not botherd cos were leaving but still charging if thats how they treat customers of over 20 years dont be a new mug keep away
  • Reviewer
    Location
    plymouth
    Reviewing
    Sky
    Date
    Comments
    just came to the end of my sky contract so feel I can write an honest review of sky fibre broadband. When we first got it it was perfect but as the months went on it got slower and slower and more unreliable. I am paying for 100mbps download but currently getting 30-40 when stood by my router and 10-16 from about 8 feet away. My ping is anywhere from 35-50. I would not recommend sky for Internet and will most definitely not be using them again.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Comments
    I just had the worst customer service experience ever!
    I'd had to call sky since the signal in our neighborhood is bad.
    Sky won't allow me to access my account since it is on my wife's name. She is physically unable to speak currently and therefore I had to make the call. Even when asking them to terminate the contract instead they wouldn't allow me. Also the Sky customer service didn't come up with any solutions leaving me in the blind in the end. Worthless service and I have never experienced it so bad in my life. I would definitely not recommend sky to anyone.
  • Reviewer
    Location
    Hullbridge essex
    Reviewing
    Sky
    Date
    Comments
    My rating should be zero l ordered broadband from sky on the 18/7/20 here we are on the 27th of October and nothing but a box with two flashing green lights but no connection, they sent me an email last Thursday to confirm my order has been cancelled, with no explanation at all except 1 of three reasons, 1. I no longer wanted it, 2.perhaps l could be moving home or 3. An issue with my order... Definitely not one or two so there must be an issue with my order, case closed apparently... What a disgrace of company, over 3 months wasted and the cheek of it, could l post their box back... Err no you want it come and get it... Now l have to find another provider and start all over again, help please
  • Reviewer
    Location
    Exmouth
    Reviewing
    Sky
    Date
    Comments
    Absolutely s##te, 400kbps most of the time ment to be 5mbps or +++ and constantly at 400kbps.fed up with sky
  • Reviewer
    Location
    Glasgow
    Reviewing
    Sky
    Date
    Comments
    Worst ISP I've ever had. Constant loss of connection. Impossibly slow. Like using Internet in '97. Pathetic.
  • Reviewer
    Location
    Stoke
    Reviewing
    Sky
    Date
    Comments
    Worst internet ever! connection keeps dropping like every 10 minutes every day!!
  • Reviewer
    Location
    Sligo
    Reviewing
    Sky
    Date
    Comments
    Sky broadband are the single worst internet provider I've ever had the misfortune to deal with. Their internet was reliable as the customer service. The home broadband for almost over a month would drop every 20 consistently for hours. I fully believe that the internet was not working more than it was working. And don't try and get help from there customer service. Your better of beating your router with a stick. That might actually do something unlike their help.
  • Reviewer
    Location
    Abergavenny
    Reviewing
    Sky
    Date
    Comments
    Sorry to say your service is very poor so as soon as possible we will be moving to another provider. We couldn't even get in touch on the telephone. Surely you should be providing a professional service considering you charge more than BT
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Comments
    Worst Internet ever slow doesn't even connect gotta be right nex to the router to use it dont bother wouldn't even recommend it absolutely crap connection
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Comments
    don't bother with this its absolute garbage. switched from EE WISH I HAD NOT BOTHERED. Its so slow its painful. also says it will reach every room. I only have a ground floor property it will not even reach to the far end of the building.
  • Reviewer
    Location
    Sutton in Ashfield
    Reviewing
    Sky
    Date
    Comments
    was promised up to 40mb but test is showing 6.37
  • Reviewer
    Location
    South east
    Reviewing
    Sky
    Date
    Comments
    Don’t even bother with sky broadband you will be very disappointed and they don’t seem to care to resolve issue. Certainly wouldn’t recommend to anyone! Take your money elsewhere.
  • Reviewer
    Location
    st albans
    Reviewing
    Sky
    Date
    Comments
    New sky shield blocks most websites + at the evening no internet connection.
  • Reviewer
    Location
    Coventry
    Reviewing
    Sky
    Date
    Comments
    Been waiting a week to sort out sky hd plus box and internet, engineeering will call you shortly it now over a week no sky or internet
  • Reviewer
    Location
    Hartlepool
    Reviewing
    Sky
    Date
    Comments
    Broadband hardly ever works and when it does it only runs at 1mb, customer service is terrible, takes an hour to answer the phone and when you finally get through no-one seems to know what they are doing, waste of money would not recomend at all
  • Reviewer
    Location
    Liverpool
    Reviewing
    Sky
    Date
    Comments
    Avoid Sky like the plague! I was coming to the end of my contract with BT and decided to get what I believed to be a better deal with Sky Fibre. Everything went through OK, until about a week or so later when out of the blue I received an email from Sky telling me my order was going to be cancelled! I hadn’t requested it be cancelled. This was a Thursday when I called them to be told by Sky that the reason was the BT wouldn’t hand over the line and that we could lose our number which I can’t afford to have it changed, too many people know my present number.

    I immediately called BT to find out what had happened and when asking why BT wouldn’t hand over the line they told me Sky hadn’t even requested the line! By this time, I was fuming with Sky. BT informed me that I still had a landline and Broadband with them and it hadn’t been cancelled. I hastily asked BT to restore my service with them.

    I had to go away for the weekend on the Friday, but on my return on Monday I find Sky had disconnected my Fibre. Numerous calls to BT later and I have to wait five days for them to send out an engineer, who took two hours to rectify numerous faults.

    I called Sky again to complain and they came up with another excuse that BT didn’t have to release the line to them as we were still in contract with our Broadband with them, which on informing BT they said it was a load of cr*p.

    Sky have even had the gall to call me and ask if I would like to place the order again!

    KEEP AWAY FROM SKY!
  • Reviewer
    Location
    Watford
    Reviewing
    Sky
    Date
    Comments
    Left Sky Broadband well within cooling off period due to cheaper with NOW TV. Returned Sky equipment and got messages confirming no early termination charges due and receipt of equipment. Then received email saying they would debit £255 from my account within 10 days for early termination charges! My pregnant daughter shares the bill and it completely stressed us both out. Spent hours trying to get past help bot on Sky app but couldn’t get to a human. Had open WhatsApp conversation from last problem with them so contacted them through that. They say “Sorry it’s all a mistake”. Compensation? - “Here’s £11 off your next bill” For stressing out a pregnant woman! Seriously? £11 - unbelievable! They clearly don’t care. I hope they spend a sleepless night wondering how they’re going to pay an unexpected, bogus charge whilst listening to a stressed out, pregnant loved one crying! I certainly earned my £11 compensation that night.
  • Reviewer
    Location
    Dublin 10
    Reviewing
    Sky
    Date
    Comments
    absolute disgrace..never met such unprofessional or rude people in my life
  • Reviewer
    Location
    Newcastle Upon Tyne
    Reviewing
    Sky
    Date
    Comments
    They are terrible, non-existent customer service ( just send out micro filters ).
    INternet is unreliable on Wireless and a 1/10 the speed promised on Cabled devices and just all around terrible service
  • Reviewer
    Location
    Cambridge
    Reviewing
    Sky
    Date
    Comments
    For a communication company they are dreadful. If you can
    get to speak to anyone, and if you can understand them ,be
    careful of what you believe from them. They are either dishonest or incompitant. On the assumption the latter I
    feel sympathy but those people you are allowed to speak
    to,are the invisible face of SKY who churn out the Company
    script.AVOID AT ALL COSTS
  • Reviewer
    Location
    Garstang
    Reviewing
    Sky
    Date
    Comments
    ABSOULTELY SHOCKING!!!
    RANG UP MANY TIMES AS INTERNET SPEED IS LESS THEN HALF WHAT IT SHOULD BE SKY QBOXES DISCONNECT
    COMPLETE WASTE OF MY TIME AND MONEY AND THEY DONT CARE!!!!
  • Reviewer
    Location
    Ealing
    Reviewing
    Sky
    Date
    Comments
    DO NOT PURCHASE SKY BROADBAND !!
    I was a sky customer for 18months I lost count of the amount of calls I made to their customer fault line !
    I would spend on avarge 1 hr each time talking to them and despite dealing with some very polite agents I never had a working full servis from sky .
    I would ring on a weekly basis I had hubs 'sockets ' leads 'changed on more than one occasion but still constant problems '
    I live in a one bedroom flat and never had a signal strong enough even to connect my phone to 10 feet away
    Never offered any form of compensation just more bull !!!
    I only wish I had read the reviews before
    You would think sky would offer a better servis rather than misleading their customers with constant lies about how all their other customers are happy
    Total rubbish looking at the reviews
    AVOID AVOID AVOID !!!!
  • Reviewer
    Location
    Wakefield
    Reviewing
    Sky
    Date
    Comments
    Can’t even watch Netflix in HD faces are all blurred! Struggles to download on apps onto your phone! Easier to use 4g for everything much better speeds and signal
    Poor WiFi and crappy service rang to complain was told they can’t do anything yet as soon as we rang to cancel as we where at the end of contract all of a sudden they could do something! Too late now
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Comments
    Do not believe what Sky tells you they fail to deliver ANYTHING that they promise. My phone line has not worked properly since I switched to Sky and they are not interested in solving your issues. It has been three months now and it is still the same and unusable. They have sent two engineers to take a look and both of them said there is nothing they can do and that they sent the wrong person. I strongly advise against switching to Sky.
  • Reviewer
    Location
    Sidcup
    Reviewing
    Sky
    Date
    Comments
    Where to start? Even by Skys own admission that our internet has been problematic for 3 months = but they don't know why and can't fix it! AVOID SKY at all costs I'd say. I have had to buy a 4G hot spot device and contract with Three just to use my email at home. Mind you at least I can use it while I wait for another company to come in and set up , the cancel SKY for good. Utterly useless!
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    Sky
    Date
    Comments
    Sky broadband need to get their act together I've been with them for several years now and their service is terrible especially recently. Slow speeds and random disconnections from the Internet that stay down all evening with no explanations, people sometimes need to rely on the Internet for work etc and sky by all means let's you down every single time. I do NOT recommend sky broadband to anyone! It's bad
  • Reviewer
    Location
    Shawbury
    Reviewing
    Sky
    Date
    Comments
    I am very disappointed with my sky service and the customer services. We have moved property and we have had no phone line and no WiFi for over a month we have the most basic package as me and my partner are on.benefits due to my partner being disabled and we are getting billed £82.00 for 2 months television. They are not helping us they are just saying that's that basically. We have spend nearly 8 hours on the phone to sky being passed from person to person and nobody knowing how they can help. They want money off people for nothing. Sky can't believe how awful this last month has been due to sky making our lives very stressful.
  • Reviewer
    Location
    LU2 7JQ
    Reviewing
    Sky
    Date
    Comments
  • Reviewer
    Location
    Hexham
    Reviewing
    Sky
    Date
    Comments
    Rubbish spped If you cancel broadband and phone it doesnt stop TV so still get charged have to call to cancel which is 30 min to hour wait,
    Never subscribe as very difficult to cancel,difficult to even do live chat,
  • Reviewer
    Location
    Liverpool
    Reviewing
    Sky
    Date
    Comments
    sky broadband service are terrible very poor service my biggest regret ever , I’m paying about £30 for nothing I can’t use the internet either
  • Reviewer
    Location
    Aberdeen
    Reviewing
    Sky
    Date
    Comments
    RUBBISH. Chats never available, useless customer service. If you have a problem, they just tell you to contact someone else, or to contact them another time. I should have had my broadband installed 11 days ago but I'm still without wifi at least for ten days. 0/10 would not recommend.
  • Reviewer
    Location
    barrow in furness
    Reviewing
    Sky
    Date
    Comments
    the speed they said i would get is no wear near what i am getting

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.