Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 899 customer ratings since 2023-05-21 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,285 Customer Reviews over 58 pages

  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    To sum up, sky is totally useless!!Avoid it at all costs.
  • Reviewer
    Location
    Surrey
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Week 13-Not really(only speradic small annoyances)had much of an problem before receiving my small Wirless box that feeds the 'On demand' which was offered to me when I called for something else. Well the 'On demand' never downloaded &/or took days to download a short programme let alone a film.It also completelty slowed down the internet & kept dropping out when it did connect(unusable).Told to jump through hoops to get it working by their tech people only to have the phone disconnected many times & never spoke the same person or even the call centre when I called back. When I made a complait a helpful individual took ownership of my issues & though for a few weeks still went by we were getting somewhere, now 13 weeks later I have had to keep the phone socket off the wall & plug phone line into the inside of socket which prevents the upstairs phone from working just to temp resolve the issue.They evntually sent out a BT engineer(by own admission was not Broadband experienced)he said nothing was wrong with the phone line(which I knew) & that it could only be the Sky equipment(which I knew) & since December no-one from the Sky has responded to any of my emails...really dissappointed & undervalued as a customer....What do I do!! Aaaaargh!
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with O2 for few years, using their up to 8mb unlimited service. Have been getting around 6.5 to 7.2mb download speed and true unlimited, uncontrolled downloads. Have been so happy with the reliability of this service that I avoided switching to BT infinity even though I loved the idea of 78mb speed. I did have occasional issues with streaming videos, but not significant to leave O2.

    Just recently Nov 2013, O2 sold their broadband customers including my own, to SKY. Thats when the problems started. I do not trust SKY from previous dealings but thought I would give them a go! big mistake I may add.

    They started by trying to sell me additional stuff that I did NOT need or want. Then they told me that I am getting a good deal on their usual monthly charges by more than doubling my subscription charge. I would not have minded paying extra for an honest provider with a good service. I would have paid O2 the extra money should they have asked, in reality they even gave me a discount few years back (£4.75 monthly charge).

    I immediately noticed variation in speed. I then checked the speed and found that I am getting from 0.5 - 2.2mb. All that has changed is the provider, nothing else physical has changed. They restricted access to P2P sites.

    When I requested my MAC code, they started by threatening me of a 12months contractual agreement that I never signed with them. They claim that by allowing the switch from O2 to SKY that I had no control over, I have in fact agreed to stay with SKY for 12 months. Ha Ha Ha, thats how I reacted (see you in court!!!).

    I have now taken action to switch back to BT and give them a second chance. I am expecting to pay £27.00 per month now, but will gladly pay that just to get rid of SKY.

    Lets hope they live up to their promises, otherwise am out of there also. There are lots of options out there I people should reward honest providers by joining them and avoiding SKY at all costs.
  • Reviewer
    Location
    Hampshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    disappointing customer service. Long waiting times and little help resolving technical problems. Over a weeks waiting to clear no ringing problem on phoneline.
  • Reviewer
    Location
    Douglas, lanarkshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with them since February 2013 and speed has been an issue, paying for 7mbps and only getting less that 1mbps, even on off peak.I was fed up complaining, Phoning and commenting of the help form.I have got no where. Every time i complained it was with someone new, And i had to explaining my self over and over and over. Than the would ask if i did all the checks, I told them where to go.What i found out was BT wholsale is main supplier and other company's, Sky, TalkTalk,EE all only get so much bandwidth. Ive been paying £30 a month for 8 moths for nothing. I am now leaving them to go back to BT.
  • Reviewer
    Location
    New Cumnock
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    were guaranteed by customer services that speed would be between 5 and 8mbps, it very rarely goes above 3mbps. contacted customer services about it and was kept waiting over 2 hours and their only solution was to send an engineer to replace wiring in the house, told them they were not doing that, then they said it was because the router was not connected to the main telephone connection when it actually was correctly connected. left it about a week, then contacted them again and they said they would try and step up the connection. to be fair it did rise and stayed above 5mbps for maybe 3 days before completely dropping again. would not recommend to anyone
  • Reviewer
    Location
    Skelmersdale
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I was originally with Be internet, and was very happy eith them, but they just took way too long to upgrade to fibre, which they still not done.

    So I waited and heard about sky fibre.

    I contacted them via their web chat, asked a ton of questions, and after a good talk decided to try them.

    They made changing over very easy, did most of the work for me, took me through the sign up process too.

    Now I have been with sky since 08/may/2013.

    {I do get a little down time once every now and then, think longest was 2 hours, which I called them, and by time I got through to them, and started to ask them to check line etc, it came back on.

    I do get the odd quick time out, say a few minutes and notice my ip has changed, so I am guessing it their hardward refreshing all the ip address's, which is quite normal when on a dynamic ip.

    I would say I have a 98% to 99% uptime, and service is usually always fast too.

    I have used it to run a shoutcast stream to secondlife, a web server, downloaded heavily, watched so many hd clips and concerts off youtube, all with no problems.

    My only one real gripe is that they won't allow thier customers to have their details for the router, so your stuck with the one they provide, so home networks are limited speed wise.

    But overall I am very happy with my service.
  • Reviewer
    Location
    cambuslang
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    we are in an unfortunate location - but we are avereaging 0.43mgb which is way below what we were advised we should get - really slow and on/off need to find a faster supplier up here
  • Reviewer
    Location
    Herne Bay
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    After being a long suffering TalkTalk broadband customer we switched to Sky Talk and unlimited broadband. Wow, am I impressed. Firstly the level of communication from Sky prior to and during my migration, fantastic. Connection happened on the day as promised and line is still being tested for stability, speed at beginning was 4Mbps as Sky advised and each day it goes up a notch or two..now up to 14.8Mbps, a speed never seen on our line before. Looking forward to tomorrow to see if it increases further, already it's bordering on double what TalkTalk achieved when it worked. Even the call clarity on the line is better..no crackles like TT. Supplied Sagemcom router works great too with a better range than the range max netgear router it replaced. I can honestly say I am extremely impressed..and can find no room for improvement at all..first class!!
  • Reviewer
    Location
    Lancashire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utter rubbish, download speeds they quote are nowhere near to what i am getting. The connection drops out atleast 6 times a day for just a couple of seconds and when i contact sky thay give me the usual check list rubbish. Thay have replaced modem 4 filters still rubbish. They have no idea why it keeps dropping out, very very poor service.
  • Reviewer
    Location
    west yorkshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    wot can i say apart from utter rubbish after being convinced to change my internet provider by a sky sales door rep i was told the speed i should get complete lies sky dont want to know when you ring them they just tell you to do pointless tests web pages dont load up properly if they even load up at all never had this problem with my old provider,got to be the worst internet provider out of them all,ive had to resort to using my mobile phone as a modem as the speed with vodaphone is much faster 6.5 mb i would advise anybody thinking of changing to sky CAUTION STAY WELL CLEAR YOU WILL BE VERY DISSAPOINTED
  • Reviewer
    Location
    Whitstable
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Having been with demon for a number of years ,the max speed was 1.5 meg then they put on a download cap , so decided to change to sky unlimited , have to say its very cheap compared with demon and is truly unlimited , they stated a speed up to 3 meg ,from day one got 4meg and just recently the speed has increased to 5.5meg , so a very happy bunny .The supplied modem/router is not very good , the wireless signal is very poor , so now using a different modem/router.
    The tech help is very patchy and l only call them as as last resort.
  • Reviewer
    Location
    Eastbourne
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband keeps breaking down and they're not even aware of it until you call them. Terrible Customer Service. Speeds are extraordinarily low. Take ages to fix. Absolute crap. Stay away!
  • Reviewer
    Location
    Glasgow
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Hi i have been with sky for 10yrs recently had my 1st hic-up in broadband service from them,they have sorted the matter out now,but i do advise speaking to sky customer solutions team instead of call center staff as they are mostly not I.T or broadband specialists,i am receiving the full 20meg as i only stay a short distance from exchange. I would say one incident in 10yr is outstanding very pleased with Sky...
  • Reviewer
    Location
    Walton on thames
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst service ever. Staff put you on hold while they ask how to do job. Clueless! Speed and reliability no more than average. And don't try and leave!!! - they will continue to charge you you and refuse to disconnect broadband telling you only new supplier can do it. After 30 minutes on call (being charged) - magically they can do it!!
  • Reviewer
    Location
    Leek Road
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    high variation on acheived speeds but never in excess of 3.34 in and 0.3 out. Usually at 1.9. Complaint usually acheives an increase for a while
  • Reviewer
    Location
    Falkirk (1.9k from exchange)
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    After some discussions with different Sky help centre staff over a few days my speed has been increased from avge 1.7Mb to 3.1Mb.
    Line seldom drops.
    Speed about best I'm going to get this far from exchange over copper wires.
    Now that call centres back in UK I found staff very helpful but as usual some better than others at actually helping out.
  • Reviewer
    Location
    Hinckley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely rubbish. Quoted 11 - 18 mbps, signed up and receive 2.72 - 4.30 mbps, will be switching to virgin fibre optic now for £5.00 less per month
  • Reviewer
    Location
    tarbolton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    having moved from a sky network area getting a great service speed and unlimited download for a lot less money.moved 6 miles up the road and was put onto sky broadband connect for £17 for 40gig download cap is a ripoff when you get to your limit getting onto the internet is a nightmare will be changing as soon as my contract is up
  • Reviewer
    Location
    Newcastle upon Tyne
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Pretty poor. The service is slow. They once sent out an update which somehow managed to break my modem. The then sent out a disc to manually fix the update which didn't work, then they sent out a new modem which they wanted me to pay for. Eventually I got a new modem for free of charge but I was without any internet for 2 weeks and I didn't get refunded.

    Every so often the service cuts out and customer services are pretty poor.
  • Reviewer
    Location
    warwickshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    why has our internet been interrupted on many occasions in such a short period of time?.
    why have we been informed that it is because of BT works?,it isnt,i have checked Why have i had to demand a managers call back within 24 hours.why did i have to contact the ombudsman?.would i recommend sky to anyone?,no i would not,i would however strongly recommend that they go elsewhere for their tv,telephone & broadband. 29july2011,our internet has been off for 10 hours,you keep saying that bt are working on the exchange,what did they do,knock the building down & start from scratch?.isnt it funny that when the internet is down,when i phone up it reconnects in seconds.you lot are taking the mickey! STILL waiting for manager call.I have written a formal letter of complaint to Mark Anderson asking him to investigate this matter & why sky operators consistantly fail to record notes on customer accounts.my broadband is still going off,as you are aware & have been for the past two weeks!
  • Reviewer
    Location
    bridgefoot workington cumbria
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    broadband running d/l 864kbps u/l 339 kbps should be running 1.4 megs i am paying for rubbish broadbandmy next move is back to B/T
  • Reviewer
    Location
    dudley,west midlands.
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    in my previous letter i stated that my tv package was not working.i sorted my tv channel's,but it is now the 1st of june,i still have no phone line,i went to the citizens advice bereau,they contacted sky they said according to their system everthing was up and running,they promised to email me within 24hrs,between the 27th &28th may,but i still have not heard anything from them.so from the 18th of april till present day 1st june i have no phone.
  • Reviewer
    Location
    GLASGOW
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Moved over when UKOnline was taken over by SKY. Think I will be getting out ASAP Lied over deal for transferring, and service has been rubbish.
  • Reviewer
    Location
    Belfast
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    It all depends on who you talk to, how smart they are, and how complicated your query is.
    Since joing in Feb 2010, I've 'earnt' over £300 in goodwill for this, that and/or the other issues with broadband. I've received BB and LR FREE for the first year due to issues and LR free for 6 months due to having 4 different routers since 2011, all fautly, all sagem.

    It all depends on who you talk to in sky.
  • Reviewer
    Location
    dudley,west midlands
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    my daughter signed me up with sky hd package,2nd april 2011,on the 7th april,they connected the tv hd box,ok so far.then on the 18th april a bt engineer came to connect my phone line,just before he left he told me it will take 2 hours for the exchange to swop from cable to sky.By the next morning i still had no phone line.it is now the middle of may and i still have no phone also they cut off my tv package.after several phone calls on my mobile costing me well over £70 in credit,isent them a letter on the 9th may,upto now 16th may i still have had no reply or an explanation of why i can not get my sky hd package.i put in the letter that i wanted sky disconnected,so i could get back to normal.thanks for letting me tell my story.
  • Reviewer
    Location
    Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After a few years satisfactory service and an excellent connection and download speed I am now faced with a pathetic 2-3 megs. A male service chap insisted that I check all my home phones despite my telling him that they were all disconnected and that I had been running my router via a filter direct to my master BT box; that I had changed cables and filter. the surly response from him "listen to me....". He expected me to repeat my test, using a mobile for him to call back. I had no mobile at hand so I gave up,told him I would seek another server.
    Clearly Sky or BT had a restriction on download speed and I'm faced with a hesitant connection and a slow service for the princely sum of £15 per month.
  • Reviewer
    Location
    Newcastle, UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Sky Broadband Everyday Lite has been fantastic! I moved to Sky from TalkTalk a few weeks ago. At TalkTalk the reliability was terrible. But at sky the speed is good enough but reliability is excellent. I was looking for broadband that wouldn't disconnect when I'm playing online video games, and sky were
    perfect for me. I'm glad the reliability is good and I can make do with the speed.
  • Reviewer
    Location
    Dursley, GL11
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Consistently 0.1mb download speed. In fact, even the upload speed is quicker @ 0.35mb. Customer Service just don't want to know.
  • Reviewer
    Location
    dowanhill
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    very inconsistent service intermittent connection and customer service go through the same problem solving time after time. when it works its reasonably fast.
  • Reviewer
    Location
    Dundee
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    From day one, had nothing but problems and slow speed. Line quality is perfect, only 1km from exchange. Sky connect is available only to people who live in an area where sky have to piggy back on bt equiptment. After 4pm, they cut the speed of the line down to 100k, not even enough to stream iplayer or connect reliably to xbox live. waste of £17 a month!
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    The staff in their call centres seem to have tried hard to fix the problems with my line, but since switching to them my broadband has gone from being "rock solid but a little sluggish" to "OK for a while, but sooner or later, totally useless". After escalating my problems, my connection was good for a while, but now it's heading for the toilet again...
  • Reviewer
    Location
    Telscombe Cliffs, Peacehaven
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful so far! Just decided to change over to Sky completely to include Broadband,phone Sky + & multi-room. What a mistake! Placed order but I could tell operator didn't know what she was doing. Claimed bad line and she would ring me back in 15mins - didn't! Rang again and found out order had not been placed. Went through it all again - sorted? 'I have your complete order and now will pass you onto the relevant department to process' So you can't do it then- 'No'. OK then, Do I have to go all through this again.'No, I will tell the details'
    ' Hello Sir, you want to add a package to your TV? 'No' I thought the other guy explained what I wanted? 'No, I can only add a package to your TV. But I want to reduce my TV package but want phone,Sky +, Multi-room & broadband also. 'I can only add a package and will pass you to those departments..'
    Sky man turns up to install + & multi-room ..'Here to replace your old box with + box'. 'No' You should adding a + box & doing multi-room. He shows me his order - its wrong not surprisingly! HE IS EXCELLENT - THE ONLY GOOD EXPERIENCE SO FAR! He fixes everything as it should be. He was brilliant. After all this -phone has now supposed to have been changed from BT & TV ok.Notification from BT, broadband ends 18th Jan' Sky broadband account starts 19th Jan. Checked progress of Sky account. Router not yet dispatched! Now it doesn't take many brain cells to work out that if one is leaving one supplier and giving your business to another that there should be some continuity here! Apparently the router only gets ordered after the phone is changed over from last supplier! Rang Sky and was 'hung up on' by young lad who didn't want to deal with it - suddenly pretended it was a bad line. I had not been rude to him at all.Rang again and explained issues. Laura(?) very nice and helpful. Said she would ring back shortly - didn't, but to her credit did call back about 4hours later. Said she had to cancel order & re-order router again but it still would be 3-5 days(working days(?)- then its a week) If I had known how bad this experience was to prove then I'd would've stayed with BT.
    Only time will tell if the broadband service is as good as some of the comments I have read about. So far SKY - the whole sorry tale has been totally unsatifactory!!!
  • Reviewer
    Location
    herts
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ridulously low speed.Awful customer service. Hard to access support. Altogether really bad
  • Reviewer
    Location
    Merthyr Tydfil, South East Wales, UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Just recently switched to Sky from Plusnet.

    Had a great services with Sky before but was unable to get it in my new area, switchover took less than 10 days and now I'm flying.

    They've beat all other suppliers hands down, including BT at £12.50 a month and a 16.5 Meg connection (which is way above the national average & double what I had with Plusnet) I'm a happy chappy! lol

    Would recommend for any area! Unless your lucky enough to get cable or fibre!
  • Reviewer
    Location
    Cannock England
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had Sky broadband since christmas last year first few months were ok not bad speed but for last 6 months i have had problems with noisy phone line limited or no service on my broadband and nobody at sky is capable of sorting it out. I would not recommend them to anbody go with virgin sky has very poor service no customer service skills and they dont care once they got your money. I cancelled my direct debit and now putting my Brand New HD Box EBay to get back some of the costs of phone calls and days off to sort this problem out.
  • Reviewer
    Location
    l35 3jz
    Reviewing
    Sky
    Date
    Ratings
    • Reliability
      2 stars
    Comments
    customer service rubbish. get fobbed off all the time .get passed to about 6 different people for each phone call and all ask the same things before passing you on
  • Reviewer
    Location
    bellshill
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    very reliable.. can only get max speed of 5 mb on my line........bb average speed is 3.5mb. i download quite a bit & never had a problem
  • Reviewer
    Location
    Hedge End
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The speed I get has gone down to .3mbps from .83mbps when I rang up to ask for help I was expected to be BT expert at looking at wires. Then The lady was cut off and failed to come back to me. Frankly SKY is the pits!!!
  • Reviewer
    Location
    Dorset
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible broadband speeds - not more than 0.700kbps, ever ! Poor customer service, all they really want is to sell you a tv package !

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