Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 936 customer ratings since 2023-04-13 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,276 Customer Reviews over 57 pages

  • Reviewer
    Location
    Dodd
    Reviewing
    Sky
    Date
    Comments
    The promises made to me, though vague (up to 20 Mb), is far below what I expected from my supplier.
  • Reviewer
    Location
    QH43 7QS
    Reviewing
    Sky
    Date
    Comments
    1.3 Mbs download, (BT Wholesale test @ conditions) is shameful.
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Comments
    Do not get. Wifi is very slow and it looses connection very easily. Not reliable at all.
  • Reviewer
    Location
    Devon
    Reviewing
    Sky
    Date
    Comments
    Their e-mail service via Yahoo is rubbish. Every function is exceedingly slow to perform, and when contacted all Sky can do is tell you to change Browser. But the fault is obviously with Yahoo, as most of our problems started with an "upgrade" they carried out last month. If you want to deal with disinterested low-IQ customer service "advisors" speaking in pidgin English and residing in a far-away continent, using a FAQ cribsheet chalked onto a piece of wood or chalkboard, then Sky is for you !
  • Reviewer
    Location
    Leamington
    Reviewing
    Sky
    Date
    Comments
    Horrible horrible experience. I register for a new connection at the sky stall in coventry and they gave me activation date after 13days. And the never ending wait of 13days, when I set up the hub, Internet connection is not active. I rang customer service and they asked me to leave the modem on till midnight. Can't belive. Even after 7days now there is no connection and they are passing the bucket around. Now it seems sky says it's some open reach fault. So this is 22nd April and I requested a connection on the 1st. I guess that's the reason they have contracts since they are aware of their poor service and if they leave it to customers to stay at their will, no one will. Horrible.
  • Reviewer
    Location
    Plymouth
    Reviewing
    Sky
    Date
    Comments
    I knew when signing it would be around 1.5mbs...but never had got 1mbs.... I don't like BT they want £350 to connect to them, virgin not in the area....all i can say it is crap !!
  • Reviewer
    Location
    Devon
    Reviewing
    Sky
    Date
    Comments
    If i could give the 0 stars I would. I am paying for 30mb/s and getting under 1 even with a ethernet cable from the router they said they will fix it but nothing has happened and we cant upgrade companies till the contract runs out which my mum has upgraded. Overall they are awful and a displeasure to have
  • Reviewer
    Location
    Snaresbrook
    Reviewing
    Sky
    Date
    Comments
    Have 24Mb Sky Broadband, they only give 1Mb (and cheating on ping test that gives 8 Mb), terrible service not recommended for anyone.
  • Reviewer
    Location
    Bournemouth
    Reviewing
    Sky
    Date
    Comments
    I hate sky. We ended up moving house with a 2 month old baby and for 3 weeks we have been without landline and internet. The first time no one turned up, then turned up to say connected to wrong exchange and again today no one turned up. Partner taking time off work to deal with them which has been pointless. No one calls us. We always have to call them. My mobile bill is through the roof as 4 calls to sky have cost £30 and the extra data bundles. Instead of enjoying the new house I keep going to parents house for urgent internet usage. Banking, new bill payments, contact baby doctors etc. And now its causing friction between my partner and I as to how long we should give them. Ii want to leave them for another provider desperately.
  • Reviewer
    Location
    Fife, Scotland
    Reviewing
    Sky
    Date
    Comments
    Absolutely awful. Slow and unreliable with terrible costomer service. Lots of websites are now blocked without them even asking me if I wanted them blocked.
  • Reviewer
    Location
    Devon
    Reviewing
    Sky
    Date
    Comments
    Further to my last feedback, Sky are still unable to confirm when my hub / router will be delivered. My previous BT connection was switched off last Monday so I currently have no broadband, no phone connection and my mobile signal is practically nonexistent. I work from home with both mine and my partners businesses relying on an internet connection. At the moment I cannot work so Sky’s incompetence is costing us hundreds of pound in lost income.
    If you of thinking of moving to Sky as your internet provider then please learn from my experience. I regret the day I made this decision and Sky do not give a damn.
  • Reviewer
    Location
    Mold
    Reviewing
    Sky
    Date
    Comments
    When taken out I had a speed of 5+ but now it is at 3. So what gives? How can this happen. Not happy at all and have gone through all the Sky help procedure and it has not improved.Feel that once you have signed up they pull the plug on your service.
  • Reviewer
    Location
    Cookham
    Reviewing
    Sky
    Date
    Comments
    Horrible left it for BT and have never looked back the WiFi was always slow and had to be restarted multiple times each day.
  • Reviewer
    Location
    Greater Manchester
    Reviewing
    Sky
    Date
    Comments
    Whoever may be reading this review to decipher whether or not they would like to have Sky Broadband installed, do not. Not only have I been over-paying Sky for the terrible internet that I have, it just does not live up to any standard that Sky supposedly gives you. I cannot express how disappointed I am with this provider. My household uses little internet between them, smart phones, TV,YouTube, and with just this little use of the internet, I cannot load videos, play any sort of online games or communicate via social media. I am incredibly unhappy, Sky.
  • Reviewer
    Location
    England
    Reviewing
    Sky
    Date
    Comments
    Probably the worst broadband ever. It is always having issues. My family switched to Sky because it was cheaper than BT.

    I was angry.
  • Reviewer
    Location
    Barnsley
    Reviewing
    Sky
    Date
    Comments
    Sky is the worst company I've ever delt with ,what ever you do don't join sky broadband,had mine put. In November,has not worked right sinc it was installed,I've had 4 enganers out made no difference made at least 12 calls to sky they pass you on ,or cut you off I've never delt with such a slack bunch ,just rang to say it's now working asked to speak to a supervisor,was told there is non we can make you a appointment for a call back,soon broadband for two months no compensation,,for no service ,have a good think before you join this Micky mouse outfit,Carnt wait till my 12 months is up they could offer it free and I would not take it ,the company is crap
  • Reviewer
    Location
    Long Eatom
    Reviewing
    Sky
    Date
    Comments
    No wonder sky have such bad reviews for customer support. Just rang as have no internet connection and we are house sitting for a friend. I could barely hear the guy over the phone and kept asking him to repeat and he just cut me off.
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Comments
    Appalling. I had broadband, well below the promised speed. By the time they did anything about it I had moved. Given a date for activation - nothing happened. I kept phoning and being given new dates - no change. Never use this company.
  • Reviewer
    Location
    Somerset
    Reviewing
    Sky
    Date
    Comments
    What an absolute JOKE of a broadband server Sky is. Customer service is just as bad. People, please do not bother wasting your time over this abomination. They have the nerve to charge that much for such a hideous quality service. It will just drop, and stop working for HOURS on end sometimes. They never have an answer to as why this happens. They'll send someone out to look at it (which you have to wait what feels like years for) for them to fiddle with it so it works, and then the minute they leave it's down again. Don't even waste your time. We will be leaving sky and going elsewhere...
  • Reviewer
    Location
    Whiston
    Reviewing
    Sky
    Date
    Comments
    Sky broadband is shit so I wouldn't recommend to anyone.
    Ever since I have been with sky there is always problems with my internet an it always loses connection all the time an every time I ring up they say they have sorted it an it's still shit 2 years down the line they are a waste of space.
  • Reviewer
    Location
    Dorset
    Reviewing
    Sky
    Date
    Comments
    sky customer services, what can I say? Abysmal, I have never in my life received such appalling service from a provider. My Sky box is not working properly and this fault has been going on for weeks, sadly sky are unable to fix the fault and want to charge me £65 for the privilege of sending out an engineer!!. I have don't hours on the phone trying to resolve this issue and totally exasperated I now have asked them to cancel my contract, which they are saying they cannot do. They honestly believe that it is correct and fair to keep a person in their contract with the services not working properly!! They tell me I'm stuck in my contract and despite the service being faulty I have to pay for it! My advice?...... Do not sign up with sky , run a mile!! I am taking legal advice to resolve this issue
  • Reviewer
    Location
    Birmingham
    Reviewing
    Sky
    Date
    Comments
    DON’T BE REELED IN BY SKY’s DEALS WITH BROADBAND AND TV. Their customer service is long and when they send out an engineer the likely hood of them not coming is very high. Disconnects are extremely common and the router is appauling. Do not recommend. Go for a smaller ISP who will look after you And does not assume that your wallet is a pit of endless money. Worst ISP ever...
  • Reviewer
    Location
    BOLTON
    Reviewing
    Sky
    Date
    Comments
    I contacted sky to enter a home broadband and Sky TV contract in November 2023, broadband was supposed to be connected on the 8th of December 2023 and I'm still waiting to be installed, engineers have come out several times now, the last time being yesterday the 10th of January 24, again I was told by the open reach engineers that I would be up and running in a day, as they new where the problem was and had in fact known for ages, so I contacted sky today and now the connection date has moved to 16th February, to me this good enough, I have a daughter that is studying for her GCSEs and is currently having mock exams left right and centre in preparation for her final exams, she's not able to revise properly and this could potentially affect her exam results. I'm very unhappy about it and Sky keep fobbing me off.
  • Reviewer
    Location
    BOLTON
    Reviewing
    Sky
    Date
    Comments
    I contacted sky to enter a home broadband and Sky TV contract in November 2023, broadband was supposed to be connected on the 8th of December 2023 and I'm still waiting to be installed, engineers have come out several times now, the last time being yesterday the 10th of January 24, again I was told by the open reach engineers that I would be up and running in a day, as they new where the problem was and had in fact known for ages, so I contacted sky today and now the connection date has moved to 16th February, to me this good enough, I have a daughter that is studying for her GCSEs and is currently having mock exams left right and centre in preparation for her final exams, she's not able to revise properly and this could potentially affect her exam results. I'm very unhappy about it and Sky keep fobbing me off.
  • Reviewer
    Location
    london
    Reviewing
    Sky
    Date
    Comments
    SKY Broadband is the typical offering here in the UK - utter garbage and about the same speed as the internet was when I was on blueyonder 20 years ago - only just 10mbs. Broadband suppliers like sky deliver the absolute minimum possible in terms of speed and reliability; it is so bad in this country it is a scandal, and both the companies and the legislators should be ashamed of themselves.
  • Reviewer
    Location
    Cardiff
    Reviewing
    Sky
    Date
    Comments
    I ordered sky basic package with broadband yesterday Nov 15, only to find it cheaper with BT
    I spend an hour yesterday trying to order I was kept waiting between each question... It dragged on and on
    I woke up and thought what if I ever need to call again my patience is out already. I just called to cancel I spoke to 4 guys and 20 mins later it's cancelled.
    Come on sky give your customers a break!!!!!!
    I might have stayed if you could match BT s price. But with this level of service it's a definate - NO!!!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Comments
    Terrible wifi. Very slow download and upload speed, and when using a wireless connection on almost any device videos buffer after 10 seconds, and continuously buffer throughout the whole video. No matter how many times you call a technician to come diagnose the problem, the wifi will remain the same; horrendous. This is very surprising to me as we currently live in the 21st century and I am still unable to watch a 30 second video without waiting 2 minutes for it to load
  • Reviewer
    Location
    Basingstoke
    Reviewing
    Sky
    Date
    Comments
    Don’t hire sky Broadband, the network is not working.
    Two weeks ago we have a problem for 4 days. Today is not working again, we called them and said an engineer will come on Thursday, what??? Yes, next Thursday!! One week without broadband. Who is going to pay me all this inconveniences. I have to work. This situation is an acceptable. Don’t hire Sky!! Take my advice.
  • Reviewer
    Location
    Leicester
    Reviewing
    Sky
    Date
    Comments
    I think the speed needs to be upgraded
  • Reviewer
    Location
    morden
    Reviewing
    Sky
    Date
    Comments
    just made enquiry with homemove and told they unable to transfer basic broardband to new house as too far from transmitter. tried to offer fibre unlimited at three times the price. this dispite internet advising exactly the same service available at both locations and current tenant in new house recieving sky basic broardband already. con artists think im stupid.
  • Reviewer
    Location
    Essex
    Reviewing
    Sky
    Date
    Comments
    Cannot believe how bad the service is. Sky Fibre quotes that i should be receiving 40MB - i recieve 3-4mb!!!!

    So slow and when streaming off of Netflix or even browsing its painful.

    Sky do not care, I wish i never changed from Virgin Media.
  • Reviewer
    Location
    Sunbury on Thames
    Reviewing
    Sky
    Date
    Comments
    The WORST SERVICE EVER. Sky fibre is appalling and does not even work. Self employed and left with no internet access or phone line. Do not even deserve one star. Customer stuck in the middle between sky saying it’s not them and Openreach. Appalling!!!!!!
  • Reviewer
    Location
    Potters Bar
    Reviewing
    Sky
    Date
    Comments
    Moved to Sky from BT. Landline down since Friday. Not Sky's fault but Sky is impossible to contact - always busy and cut you off every time. Wouldn't mind so much if they could be in contact. Now trying by messages and have been waiting four hours. Dreadful customer service, wouldn't recommend them to anyone.
  • Reviewer
    Location
    Northampton
    Reviewing
    Sky
    Date
    Comments
    Would not recommend, the worst speeds possible and cuts out at least 2/3 times a week.
    I’ve had a wifi booster sent but that was practically useless…if anything the wifi booster made it worse. Paying way too much money for a broadband that probably would’ve only been impressive back in the stone age. Awful awful service.
  • Reviewer
    Location
    Uk
    Reviewing
    Sky
    Date
    Comments
    Crap company who tell lies all the time to get you off the phone.
    Totally useless
  • Reviewer
    Location
    Stevenage
    Reviewing
    Sky
    Date
    Comments
    What a poor service. Some of the customer service advisors need training they are very rude and they have no compassion. We have been having problems with broadband since we moved to fibre. Tried to escalate this with no joy. Asked to speak with a manager they did not allow me. I was told that we can’t waste our precious time repeating same thing. I advised one of the engineers that l have exam the following week and l rely on working from home to support my terminally ill partner. No action was taken l rang several times and they refused to put me through to a manager. I have an exam tomorrow and k have to find means to take the exam at someone’s property. This is so bad and l can’t believe Sky Customer Service could stoop so low.
  • Reviewer
    Location
    Dudley
    Reviewing
    Sky
    Date
    Comments
    Apsolutely disgusted with sky ,I cancelled in October and they have been taking money out of my account ,tried to get my money back but they make up stories . everyone make sure you cancel your direct debit if you cancel with sky. I'm fuming ,won't be having sky ever again .**** internet aswell .virgin much better .
  • Reviewer
    Location
    Bridgend
    Reviewing
    Sky
    Date
    Comments
    Absolutely appalling! Broadband is slow and router needs constant resetting. Download speeds as low as 700 kps and never faster than 1.4 most. Apparently that's normal according to Sky! Our phone line continually ceases to work and we are only 100 m from the exchange. Avoid Sky at all costs as their services are rubbish and customer service is not existent!!
  • Reviewer
    Location
    Southampton
    Reviewing
    Sky
    Date
    Comments
    The worst mistake of my life! Sky is broad day robbery! Cutting my bills and have not privided me with any service for the last 5months! Yet take 40pounds off me every month! I am in so much shock from how a service could be only interested in getting paid even when they have not offered you nothing!!! I have called customer service 4times!!! And nothing was and still has been done!! Thieves!! Criminals!!! Tied to a contract with criminals
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Comments
    SKY offers the worst customer service. Their behaviour is appalling and the staff is the most unprofessional ever. I will be writing a letter of complaint. In the meantime, I have stopped my direct debit and will consider liaising with my solicitor if I am harassed. Truly awful.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.