Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 936 customer ratings since 2023-04-13 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,276 Customer Reviews over 57 pages

  • Reviewer
    Location
    Heybridge
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very disappointing download speed @ 6.5 Mbps although advertised at up to 17 Mbps. Constant buffering and failures to connect. Have fitted BT iplate but this makes very little difference.
  • Reviewer
    Location
    York
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst customer experience I have ever had. For a long time I told myself not to switch away from TalkTalk because the connection was so reliable and my kids will kill me if they can't game. I never had any issues with TalkTalk, but was lured by the prospect of Sky Q multi-room TV - what a truly disastrous error. Constantly drops the connection meaning my kids get kicked out of games they're winning and we can't watch a movie without having to re-boot the sky box. I have discovered that several of my friends have also been drawn in with identical results. I have spent hours on the phone with Sky only to receive a barrage of useless information. I am told that the source of the issue is the firmware carried by the Sky router and thy can't find a fix for it. Have tried bridging using a separate modem and router, but Sky has put blockers on so you can only use their kit - which is utterly useless. Am currently planning a fathers' one-way trip to the Moon so our Kids can't find us and terrorise us any more! So bad, I'm going to take the contract hit and move away.
  • Reviewer
    Location
    Kilrea
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    At first Sky was fantastic with great speeds actually exceeding my recommended bandwidth but within two weeks and several pointless phone calls later, Sky slowed down to worse than Dial up. I actually used my iPhone on EDGE which was faster at home, and am forced to write this review on it. Eventually after complaining to Sky about my diminishing speed I requested a MAC code only to find my connection terminate entirely despite the fact that I had not even opened my MAC address letter. I did not instruct cancellation, which they said they couldnt do until the contract was up anyway. Essentially Sky do not fulfill their contactual obligations to their customers and eventually in my case are charging me for a service ghat is totally inoperable. Rubbish!
  • Reviewer
    Location
    n/a
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    awful! customer service is very polite but entirely worthless in terms of actual help. i have contacted them repeatedly. they have not helped me at all! i am so frustrated. i have tried and tried. i really don't think they care. not in the least.
  • Reviewer
    Location
    Rochester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    An extremely slow broadband and this is with the newly introduced Sky Q box.

    Takes 20 seconds+ to get a page loaded - on a new computer - when it's currently being advertised as one of the best broadband companies in the country.

    Prior to Covid, it'd take more than 2 hours just to get seen by a Customer Service Agent; sometimes they wouldn't even help.

    Not reliable at all if you're trying to play games, search up something or do work.

    Not satisfied at all with this, fix your broadband before promoting it!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just awfull , you pay for no internet and poor customer service, keeps on putting you on hold on the phone to many people have to explain to each one once again why you called ...just and awfull experience . being a customer for over 3 years today was the last drop ,I will not accept to pay for a no internet and being treated as a door mat
    If others are fine with then they are lucky and seem to have a good service if the case .Only wish they would solve there issues and care about there customers
    How many days can one take off from work to sit around and wait for a tehnician that doesn't show up , how kany calls you need to make to get a service you already paid for .....just to waist your time ,mess your schedule and be put on hold every time you call
    Nothing is perfect i always understood but after many issues like this I literally don't see the point in being a customer for this company, as they seem not to care
  • Reviewer
    Location
    Glasgow
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been a user of the broadband services of Sky for over a year and from the outset the service wasn't particularly fast, I'm now out of contract and still paying money to Sky for the service but they want to charge me for an engineer coming to looking into my service not working or sign me up to a new contract for 12 months.

    I've since cancelled the service as they were not prepared to compromise. The problem is likely the street cabinet or the exchange but they seem unwilling to help, they really just want your money and then don't care when it goes wrong.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband speed has never been good but is worse than ever now. Every speed test I do tells me my speed is slow or line not stable. Downloads take forever, streaming buffers.
  • Reviewer
    Location
    Dalkeith
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst service in the UK, complete disergard for customers, incompetent engineers. It seems that in the year 2021 this company has no other excuse but "the pandemic" for the total loss of service caused by their fauly exchange. How many engineers do you need to fix the cabling at the exchange? Well... aprently not enough to identify the problem for a minimum of 10 days... at least according to sky...
    Don't go anywhere near this provider or you'll find out the hard way how terrible they are, just as I did.
  • Reviewer
    Location
    Rotherham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking internet, stupidly slow only getting 200 kbps on a good day, 91% packet loss average and the upload speed is around 0.000000000000000000001 kbps. Always problems with it being down and the ping is always terrible. Worst internet service provider out there. going back to virgin media, bit more expensive but you pay for what you get... good internet!!!
  • Reviewer
    Location
    scotland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst broadband i have ever had . I have the top package and i have had faster dail up absolute nightmare
  • Reviewer
    Location
    Guildford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I have had 4 Engineers come to my property to install the router, first Engineer indicated that the cable is damaged underground and another Engineer would come to fix it, 2nd, 3rd, 4th Engineer came and told me exactly what the 1st Engineer told me and that i should expect 2 more Engineers to come before my issue is resolved. Broadband was supposed to be installed by the 8th of December and today is the 16th of December and likely to wait another week before issue is fixed???? What on earth is going on at Sky? Really frustrated!
  • Reviewer
    Location
    Boston
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I used sky broadband second time but very disappointed with the services both times.
  • Reviewer
    Location
    Soham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've been with sky on and off for 18 years I loved sky never had a problem ever until now I've been having a broadband Problem for abt 3 months now it's doing my head in I've just gone out of hospital after have 3 ops I suffer From depression I've spent abt 7 hours talking to sky abt this . I've just had it with sky I can't watch catch up on demand or have my wireless I still have to pay my bill in full if I don't pay it there will cut me off now where is that right iam only getting 1 of my services out of 3 I've had it with sky they put so much stress on my life right now I not not recommend them. I am looking for other providers right now. Ps oh isn't great with there new advert saying how fast they fix there broadband problems Ya really 3 months down the line still not sorted oh there customer service is bad the way the talk over u very rude
  • Reviewer
    Location
    Newcastle upon Tyne
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've been with sky broadband for a few years now. The connection is very slow and they lied about how fast it would be - I've put up with that. The main problems are the lack of reliability and their complete lack of care for the customer.

    Every few months the router stops working - the self-heal mechanism only mends it for five minutes or so. Each time I phone them up they do a test that solves the problem for another few months. I ask them if they will replace the router and they say they will if it happens again, but they never replace the router.

    The pandemic has compounded things so that now I can't phone them up now its happened again. They do not seem to have any phone people working from home - probably because that would mean they may not follow their scripts and actually be helpful. The online repair does not work and they seem to expect me to carry on paying for a servive that does not work and they will not fix.

    The UK compares very badly with other countries when it comes to internet services. This is because of money-grubbing corporations such as sky who do not care about their customers. As far as I can tell most of them are like that. I am changing providers even though I am not expecting anything much better. I do not recommend sky, stay away from them.
  • Reviewer
    Location
    Ashington
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Conducted a ping test over a period of weeks. My best line speed was under 2MB. This is disgusting, I do pre-work from home and can't even send it to school. I have to drop it on memory sticks.
    Funny thing is, after doing a test it goes up for a couple of days. Almost like they know I'm checking up and so they turn something up.
  • Reviewer
    Location
    Brocton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    The worst service I have ever come across. They instead my Broadband 3 months ago and I am paying for Fibre that I am getting a download speed of 1MB and nothing will work. I will never in my life ever deal with Sky or tell anyone else to
  • Reviewer
    Location
    Sheffield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with Sky fibre since December
    2017 speed should be 38 only get 17 to 27
    and drops in and out.Upload speed .6
  • Reviewer
    Location
    Sunderland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The internet connection is terrible and it goes down at least twice a day. It has become impossible for me to use netflix or any other online video browser. I do regret now that I have signed them in the first place.
  • Reviewer
    Location
    stevenage
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      1 star
    Comments
    Broadband is worst I have ever experienced, it keeps cutting out, dropping out and when it does work its ridiculously slow, have reported before and was let down. Has been supposedly fixed but clearly is not, not value for money and will consider a new provider when contract is up if I dont cancel myself before hand.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One downloading stuff, another cannot use. Slow as 1mbps. Worst services. Hope it dies.
  • Reviewer
    Location
    Yorrk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Took 6 weeks (and 4 calls each lasting longer than an hour) before they told me that everything they had told me before was wrong, then right, then wrong again.

    I left when they said it was would be another two weeks before I had internet (would have been waiting for a total of 8 weeks!!!!!!!!).

    Their callcentre staff don't do as they say they will and each time you call they have no record of your previous call. They say they'll call you and then don't and just lie about the extra things they need to charge you for (e.g. an Engineer that needs to come, then doesn't, then does, then doesn't).

    Just awful. Very stressful, and ultimately fruitless.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet service I have ever used! I had dial-up in the 90's that was faster. I left virgin as I was told I would get up to 200Meg connection speed at a lower cost. Not only was the cost a lie but the fastest speed I have had to date is 6Meg. It constantly disconnects and customer service are about as useful as a chocolate teapot. Avoid them at all cost!!!
  • Reviewer
    Location
    England
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This wifi is shocking awful it is so slow and constantly disconnects. It is really frustrating and makes me upset as i sturggle to use my phone at home due to the wifi. You may aswell just use mcdoanlds wifi as it’s the same. That’s all I have to say, the other things you get in the sky package is fine just the wifi is atrocious. Bye
  • Reviewer
    Location
    Kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    For a couple of days now I have been trying to push them for a refund of a balance in credit after cancelling their services. There are only 2 contact options available: fb messenger and a phone number. WAITING TIME ON FB : 70 minutes!!!!!!!!! When trying to call them, I am constantly getting a message about the staff being in training and the waiting time over 30 min!!! THEIR CUSTOMER SERVICE DOES NOT EXSIST!
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The so-called broadband (we are on the 2nd fastest highest available broadband speed)is extremely slow, unreliable and overall it is shambolic for an organisation of such a stature.
  • Reviewer
    Location
    Barnoldswick
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely horrendous!!! I really wish we had never gone to sky! This is a huge breach of contract as we have next to no signal!! I need the internet access for work and have had to go to the library!! Awful bad bad service! Customer service diabolical too! Avoid at all costs.
  • Reviewer
    Location
    North West
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    On an contract for 80mbps, getting around 3-4 mbps on devices. Customer service doesn't care and won't offer refund.
  • Reviewer
    Location
    ...
    Reviewing
    Sky
    Date
    Comments
    absolutely terrible. the worst broadband i have ever come across which cuts off every half an hour. if youre thinking about moving to these, dont. you will regret it instantly.
  • Reviewer
    Location
    Cardiff
    Reviewing
    Sky
    Date
    Comments
    NONE OF THE SCORES ABOVEARE MEANT TO BE 1, IT SHOULD BE 0.

    The internet went off about 3 times when making this bloody review.

    We had Sky since 2018, terrible. We upgraded to Sky Q which is meant to be advanced, modern and fast in 2020. Even worse than its normal version somehow. We have contacted Sky multiple times and they keep redirecting/bouncing us around and giving us crappy excuses.

    Working from home is a struggle, Online uni is a struggle (took me an hour to upload something which is 96MB), gaming is a struggle, anything you want to do with the internet is a struggle.

    Not even worth 5p.

    Internet keeps dropping yet somehow has enough connection to open up a webpage telling us it's down. Even when the router seems normal and fine it drops and the webpage opens telling us its down.

    Much more issues with this absolute shamble of an internet broadband but my internet may drop again preventing me from publishing this review so I'm submitting this before it does.
  • Reviewer
    Location
    Wirral
    Reviewing
    Sky
    Date
    Comments
    What a load of rubbish sky broadband is and that my sky app is a load of turd as well the Amount of messages I leave to no one getting back to me is a joke had enough of sky will be leaving ,any other company can't be as bad as this surley ,time for a change
  • Reviewer
    Location
    northampton
    Reviewing
    Sky
    Date
    Comments
    This is worst company ever. I dont understand how can a simple thing of installing connection can take so long as two months. I am never going to get this connection
  • Reviewer
    Location
    Peterborough
    Reviewing
    Sky
    Date
    Comments
    This is my answer. 0 stars. It is a robbery. 15 years ago my internet was much faster than this crap.
  • Reviewer
    Location
    Ripon
    Reviewing
    Sky
    Date
    Comments
    worst wifi I have ever had in my life, unless you’re sat on top of the router you might aswell not have one.
  • Reviewer
    Location
    Southampton
    Reviewing
    Sky
    Date
    Comments
    broadband speed is pathetically poor and can't be rated
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Comments
    I can't even give the lowest score. Absolutely shocking service. They cut off our broadband 2 months early due to incompetent advisors and now expect us to sign up to a new 12 month contract and won't be connected for 14 days. I run my business from home and this is not acceptable. Expect to hear from my solicitors. Absolutely disgusting service
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Comments
    It took me 20 hours of chat on Sky's IM messenger app for them to mistakenly block my account and then cut me off.

    For such a large company, their customer service is terrible.

    DO NOT RECOMMEND
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Comments
    To be honest the sky tv is pretty good but the broadband is absolutley shocking. The phone line where you plug your router in isnt working and sky are refusing to send out an engenier and our swich on date was 24th feb its the 27th now and still no broadband yet in still being charged for it. You really need to fix your service sky. im begining to think virgin media is netter than this load of crap
  • Reviewer
    Location
    Prestwhich
    Reviewing
    Sky
    Date
    Comments
    I'm meant to be getting 70 mbps and i've been getting 2 - 10 mbps. I've called them up and they say everything is fine, I can't do anything on the internet because it's so slow!! Also due to an admin error which they won;t admit to, they changed my phone number which I had for almost 40 years and they said I had to pay to get it back..
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Comments
    1/5. Sky can be used to google things. Online gaming , stream watching or streaming is not available because of unstable connection. 50ms-10k ms online gaming....

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.