Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars

Based on 877 customer ratings since 2023-07-22 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,297 Customer Reviews over 58 pages

  • Reviewer
    Location
    newcastle under lyme
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT USE SKY INTERNET!!!

    Router always resets itself and sky flat out refuse to fix it. 1 Engineer never bothered to turn up. After I was told the problem was with the phone line on the telegraph pole, the next engineer never bothered going up there!!
    Such poor customer service on the phone, you have been warned. DO NOT USE!!!
  • Reviewer
    Location
    london
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    8 weeks later still no broadband. worst customer service. keep lying regarding the activation date. cancelled and went for EE who activated my broadband within 2 weeks!! quality customer service and knowledgeable reps. different level to SKy
  • Reviewer
    Location
    warwickshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    Comments
    I signed up for a download speed of 8mb. I had a new phone line fitted and was expecting a download speed of aprox 6.5mb. All I get is an average speed of 0.45mb !!!! All sky say is that between the hours of 5pm and midnight the speed will be a lot lower than is expected, but this download speed is the same no matter what time of day I check! They have no interest in this fact and my pay as you go three dongle is faster than the speed from sky !!!! I'm now locked into paying for a download speed of 8mb when in reality its less than 1 !!!!!! should have just stayed with the dongle !!
  • Reviewer
    Location
    Scarborough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The Hub 2 specifications:
    Single band 802.11n (NOT 802.11ac)
    2.4GHz (NOT dual band 2.4GHz and 5GHz)
    Ethernet 100Mbps ports (NO Gigabit Ethernet 1000Mbps ports)
    (NO USB connection)
    (NO IPv6 Support)
    The Hub 2 is left standing by its rivals at the newer wireless standards with BT, EE and Virgin’s routers more than twice as fast using 802.11n 5GHz, I guess that says it all, I hope this helps, Do not get SKY.
  • Reviewer
    Location
    Derbyshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Changed from bt infinity to sky broadband . Was told it was going to be 1-4 MB for the first month and then it would be upgraded to super fast fiber at 38 MB . 4 months later and we still have the same Internet as we started with . The internet speed isn't even between the 1-4 MB that was stated . It has been on average 0.7 MB , which is ridiculous . Would not recommend , cancelling the broadband consisted of around 6 different phone numbers being given to us to call and on average 15-20 minutes of being on hold . Terrible service all round .
  • Reviewer
    Location
    Crewe
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrible !!! Stay away people from this company. Theirs selling practices are so bad that I feel they should be reported somewhere for a legal action . Customer service I would rate 0 if possible. When rang up someone actually hung up on me . They overcharged me . The internet is rubbbish , speed is rubbish . I thought after being with Talk talk I would never have to go through nightmare again. Well I was wrong ..... Be ashamed ....
  • Reviewer
    Location
    Northern Ireland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID SKY... I received a call a couple of months back offering me deal to switch to Sky from BT. I was promised that even though I was in a contract with BT all would be taken care of and I wouldn’t need to pay any money.

    It turns out BT weren’t contacted and a new phone line was put in so I am now paying for 2 separate TV/broadband packages. The cost to get out of my BT package is £340...

    MYSTERIOUSLY, the recorded phone call can’t be accessed which would prove that Sky messed up, and I am now out of a lot of money whatever happens. Even if I cancel my Sky package, BT will be charging me to sort out the phone line again. On top of that I will need to pay for a new BT router as my old one was disposed of.

    Also the Sky broadband connection is very poor. It consistently loses connection and frequently have to use 3G connection on my mobile devices.
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      1 star
    Comments
    broadband to my flat poached by engineers on 2 separate occasions from flats below me. On second occasion called sky who assured me it would be fixed. They refused to send out an engineer on the weekend but sent 1 out regardless on a weekday on 2 separate occasions when I was at work?!! 4 engineers & 2 months later & problem not fixed but assured by sky that I will be reimbursed for my monthly spendage - finally engineer fixed it with a simple solution & when I requested reimbursement for the £84 I was spending each month was told that they would only give me 1 weeks reimbursement because I wasn't around for the 1st engineer!!
    Disgusting- if I could give 0 points I would
  • Reviewer
    Location
    Borough Green
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky Broadband is the worst service available and they are absolutely impossible to contact. Recommend using any other service!
  • Reviewer
    Location
    Oxford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’ve never hated a WiFi so much in the entirety of my life, in fact I’m using my mobile data to write this. Countless hours of complete and utter **** WiFi is driving me crazy, paying for sky fibre too which is meant to be the substitute for the original **** of a broadband system. Definitely cancelling soon and using another broadband, most stressful time due to this appalling WiFi
  • Reviewer
    Location
    UK Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My internets cutting out every 15 minutes and then regaining connection. Im an artist and my work needs to be uploaded to the web to make money, but im unable to do so as of the disconnects. Think its time to move to faster speeds and a more reliable source. Thinking maybe virgin media, because lets face it Sky your moto is 'believe in better', and you really have to believe there is better after suffering your robbing ways of putting prices up for loyal customers and reduced prices for new customers. Give your heads a wobble and get into gear because no uploading my work to the web means no money and no money mean I cant pay your expensive fees for Tv, phone, and internet. UPDATE your on demand catalogue while your at it. Infact im phoning you now to have you removed from my house, as your customer service is as rubbish and reliable as your internet. I'm believing in better!!.
  • Reviewer
    Location
    plymouth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not join sky at all lags an signal drops its the biggest mistake my life going from virgin to sky ..if you like online games o my this site is the worst ever an they lie an say you have best mps no you dont i promise you shocking
  • Reviewer
    Location
    Cornwall
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful, avoid like the plague! Unless you want to repeat the same thing to some poor chirpy employee who sounds confused of why you want to cancel your subscription (probably employ actors as they must have the same conversation day, in day out)
  • Reviewer
    Location
    mk109au
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    broadband is shocking, so slow, not what you would expect in the "new city" of milton keynes, I had better speeds 15 years ago in another area of Milton Keynes.
  • Reviewer
    Location
    Newport
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute rubbish. Nothing but trouble since day one. Even bought a new router with a booster to get internet in one room and nothing... over priced and underwhelmed. Best place is the bin.
  • Reviewer
    Location
    Bingley West Yorkshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When I had a sky broadband contract I was getting a download speed of approx 13mbps and an upload speed of .75...then when my contract was up it dropped to 2/5mbps and upload of .2/.35 ???? strange that! I have noticed in previous years exactly the same would happen. I contacted Sky who said there was a problem on the line and they would send an OpenReach engineer out, I stated clearly that I would not be put automatically into a new contract if they sent someone out. The engineer arrived two days later and proceeded to check the router, phone system and line....guess what? nothing wrong at all, when I told him of my suspicions about Sky dropping the broadband speed to get me into another contract he didn't confirm it but said "you need to be having a word with Sky again"... so all infall the ******** are dropping peoples download speed to get them into another contract!!! I live about half a mile from the exchange so they cannot use that excuse; I am now swapping provider who tested my line and said I would get 76mbps and 28mbps upload...guaranteed 65mbps and 20mbps upload respectively !! I would have given sky 0 in all areas but one star was the minimum, I will never ever use Sky again..too big to fall Eh?.
  • Reviewer
    Location
    Guildford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utter scum company the internet is so bad constantly goes and there’s no internet then they send people to fix it but they make it even worst to the point there’s no internet what ever you do not go with company rip off and liers
  • Reviewer
    Location
    Northampton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would give Sky 0 stars if I had the option. Do NOT go with sky. Constant issues. We pay for the premium WiFi. Supposed to be the best WiFi they can offer. Calling sky in the next few days to tell them they can't shove there WiFi up where the sun doesn't shine. It doesn't work. Regardless of time, location, I can be sat next to the bloody WiFi box and it still cuts out every 5 minutes. Shocking and abysmal. Stay away
  • Reviewer
    Location
    High wycombe
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stay Clear from them, they seems to be in panic mode after BT sport and all this internet TV and running Fraud Offers in there website.
    I ordered Fibre broadband online and then via webchat confirred with their chat guy about £75 M&S voucher for new connection, however after activation its been 45 days no sign of voucher, when I called they are saying its only with Broadband not with Fibre, clear lie on the face of it, I will leave as soon as my contract ends.
  • Reviewer
    Location
    Walton-on-Thames
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet I ever had.... constantly dropdowns, ping scales like crazy from 100 to 500+ ALL the time! Have to reboot the router almost everyday.. sometimes a few times a day... I'll move to another provider as soon as possible!
  • Reviewer
    Location
    Crewe
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had sky tv and internet installed 11 months ago. Within 2 months the box stopped working properly and had to be changed. Been fine since although we have been unable to purchase any films, including the free one offered at Christmas! However, the broadband has been unreliable from day one and the issues have yet to be resolved. Have had numerous engineers out. Each one blames someone else. The internet connection kept dropping so eventually it was slowed down so much that it is now almost unuseable! It solved the problem of it dropping but at times we can't even put a photo on FB as the signal is too weak. Tried to watch a film on catch up tv and it took 8 hours to download to the box.
    Over the last 11 months we have been promised various things.... free line rental until the problem is resolved, for instance. Yesterday sky rang me to offer a £7 discount. This was raised to half price line rental for the next 3 months (£28) but I would have to sign up for another year. Now WHY would I do that? Have had unreliable and slow internet since being with them and they think I'm going to stay? NOT A CHANCE!!!!
  • Reviewer
    Location
    tw76th
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband ever. Internet crashing every 10 min. If it's working it's so slow ill use my phone network rather than Sky. Do not let you down with them !!!!
  • Reviewer
    Location
    Blackheath
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you have an elderly or vulnerable friend or family member who subscribe to SKY Broadband, phone or TV, please read the following, and check their subscription costs, as SKY have totally abused an 83-year-old lady with high pressure selling to engorge their profits.

    Facts about SKY telesales team, they cold-called her and sold her the following:

    • Superfast fibre broadband, when she has no smart phone, laptop or any internet device.
    • An expensive bouquet of extra TV channels when she only watches terrestrial Freeview TV.
    • A SKY Q box when she only has a 720 resolution TV: Total Package £77 per month

    More facts about SKY:

    • They charge twice as much as their own subsidiary, NOW TV, for the same service.
    • When you try to leave, they lie, saying you cannot keep your phone number.
    • They offer better deals to complete strangers on U-Switch than they do to loyal customers.
    • They refuse to answer letters.
    • They will not provide copy invoices, or even their own address for serving legal papers.
    • They have no policy to protect the elderly or vulnerable.

    My advice would be to avoid this company, they are about as relevant as Blockbuster, and have no moral compass when it comes to exploiting the vulnerable.
  • Reviewer
    Location
    Leicester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’d like to make you aware that I have started to live blog my sky chats to show the world what I’ve had to put up with. Details of how to find the blog will be put here soon.

    I’ve had sky broadband problems for the last 20 weeks and counting and sky just keep prolonging it. sky claims to go above and beyond to satisfy customers but in my case that doesn’t seem like it includes me.

    I was speaking to Ashley the so called sky expert this morning who refused to log the poor customer service as a complaint and went on to say that what I consider a complaint is not something that sky consider to be a complaint.
  • Reviewer
    Location
    york
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    utter useless they can not find a fault and say there isn't a fault on the line they told me to record the fault times and I lost connection to the internet 14 time in one week but there isn't a fault ! what a con !!!!!
    pay for a service and don't get the service or care from sky at all
  • Reviewer
    Location
    Suffolk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish service broadband didn't work for weeks because they hadn't properly installed it price increases when ever they feel like it and trying to leave is a nightmare I'm moving to virgin media and will never use sky again
  • Reviewer
    Location
    Leicester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This service is absolutely disgusting i would not recommend this to anyone the customer service is rubbish i swapped to fibre and its running at the same speed as normal broadband what a joke its been 2 months and still not sort i am taking this further as they are not providing the service you are paying four, such a big company and they dont care all they say is you are in contact well if its not sorted my direct debit will be cancelled they can stick it i pay for all the channels aswell cost a fortune and get treated like that its not acceptable giving one star to this company is to much
  • Reviewer
    Location
    LONDON
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wish i could give no Stars. These guys will rip you off. I joined in February for telephone and broadband, had an engineer come over in late evening after a week delay . After fiddling with the wires, he told me that there is a problem with the connection and he will contact his sky team. After getting juggled around with appointment makings and dates to be set. 3 weeks after my initial installtion period, i call in to find out what is happening only to find that my package order was cancelled. Dont even think about joining them. Please for your own time sake, dont waste your time joining them. Please.
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Pathetic speed and reliability. They say its because we are using wifi but the that is the whole point of a wireless device surely. It looses connection when we are sitting in front of the hub and you have no chance in the other rooms.
  • Reviewer
    Location
    Southall
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband and worst customer service. They talking nice but doing nothing. Strength of network is extremely weak and eve a glass door would block the signal entering the next room. Customer service extremely unreliable. Always need to spent over long time on the phone to resolve issue and in the end they said from our side everything is f9 may something wrong in your bouse. Silly reson they give, once they told me because of your cordless you are not getting speed and signel. So i removed it for whole month and same problem then they said may be your house structure causing. I always asked them to send engginer but they never send one. Fact is they not providing engg service, everything over phone and if problem doesnt resolve on phone then they give silly resone like above. Waste of time, money and nerves. Would not recommend their services to anyone!
    Satisfaction 0 Stars
    Speed 0 Stars
    Reliability -100 stars
    Customer service -100 star
    the speed is terrible slow. cant open even a you tube video, takes ages. Their team is useless,
    Once you get trap i contract after that.......
    VERY DISAPPOINTED
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very intermittent service, and several outages (including one lasting weeks) lead me to give sky zero stars.

    Their customer service is appalling, sometimes with wait times in excess of 30 mins. This makes it very difficult to notify them of problems, which works in their favour as they then refuse to credit the account beyond the date they log the call. Having spoken to several customer service operatives, every time they are incredibly slow because their systems take forever to refresh. Don't trust an ISP whose own systems don't work properly!

    Very poor service from a very poor provider.
  • Reviewer
    Location
    Sandhurst
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ive never experienced such bad wifi. Always breaks up, never connects back properly. Seem to be using more data then ever. Ive had it for over 2 years and its my biggest regret. I would not recommend, there are many other good companies that i should have gone for
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Without doubt the worst service received. We have been without connection for 5 days and have around £50/month worth of services unusable due to these idiots. Shocking service.
  • Reviewer
    Location
    Coventry
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is an advise to everyone that decide to joint to SKY please avoid this company their customer service is awful and SKY is totally and completely in breach of the customer rights. They prevent my migration with another company despite no outstanding debts were due. Employees at the customer centre are very impertinent and are there to generate troubles to customers
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish customer service. I went to Southside shopping centre in Wondsworth london to know the offers but a customer service assistant was very rude and doesn't bother to sell a package to me. Sky need to hire a good customer service assistant not like a rude guy in southside
  • Reviewer
    Location
    Buntingford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Review based on ADSL connection and not fibre as not in the area.
    Impossible to use reliably as drops out connection regularly
    Diabolical speed any more than two devices and it’s like a 56k dial-up connection.
    Easier to contact an MI5 agent than speak to a Sky customer service agent.

    Have given this feedback direct to Sky and nothing from them not even an acknowledgment. Awful money grabbing company.

    Can’t wait for my contract to end and be out of this misery.
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolute donkey crap, took about 10 minutes to post this review. Slowest thing in the world, be better off sitting outside maccies with my computer whenever I need to do somet
  • Reviewer
    Location
    SE14 6QE
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AVOID AVOID. If you don't want to have a lots of headache please avoid this company. When Icontracted sky for the first needed to wait 2 weeks to have broad band and talk to be settled, sky told engineering doesn't need to come it was a self installation, 3 days after due date still have no Internet and talk and I found sky settled landline in a wrong flat. I contacted sky and was told me that I have to cancel and place a new order and that what I did, and needed to wait more two weeks to install, yesterday I received a text from sky telling me to stay at home because engineering is supost to come, so I stayed at home all day waiting and 6pm I received a text from sky telling me that I've to arrange another date because engineering couldn't access the property. I called sky after waiting 33min in a queue somebody told that I need to wait more 5 or 6 days to have my installation done, when I started to complain about all this mess the sky attendant just desconected my call. After a month I still no have broadband and landline. Please listen my advise and run from sky.
  • Reviewer
    Location
    Herfordshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky cancelled the order, without telling us and leaving us waiting for 2 weeks. Then we had to place order again... We had to contact Sky for this, they did not contact us.

    More than 2 weeks later, after placing another order and internet due to be activated on ##/11/15, still no activation the next day.

    No contact from Sky on both occasions to explain why we have not been activated or why the service we are paying for is not on.

    Over 1 month with no internet, which has caused problems with work and cost us far more money than the service costs.

    Will not recommend Sky to anyone, quite the opposite.
  • Reviewer
    Location
    Purley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky was great when we had an expensive package but we wanted to remove the TV package from our deal (when it expired) and 2 weeks later they turned off our WiFi! They said it got turned off when removing the TV package and this is rubbish as it has been 2 weeks since the TV package worked. Been told I had to wait 1 week til Internet could be reinstated for me (I have sky Q) because they had to set me up again and I had to wait til then with no Internet and no effort to retain me as a customer. Not good enough considering it's apparently their error and they aren't fixing it. Cancelled and moving!!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.