Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 936 customer ratings since 2023-04-13 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,276 Customer Reviews over 57 pages

  • Reviewer
    Location
    Guildford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utter scum company the internet is so bad constantly goes and there’s no internet then they send people to fix it but they make it even worst to the point there’s no internet what ever you do not go with company rip off and liers
  • Reviewer
    Location
    High wycombe
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stay Clear from them, they seems to be in panic mode after BT sport and all this internet TV and running Fraud Offers in there website.
    I ordered Fibre broadband online and then via webchat confirred with their chat guy about £75 M&S voucher for new connection, however after activation its been 45 days no sign of voucher, when I called they are saying its only with Broadband not with Fibre, clear lie on the face of it, I will leave as soon as my contract ends.
  • Reviewer
    Location
    Walton-on-Thames
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet I ever had.... constantly dropdowns, ping scales like crazy from 100 to 500+ ALL the time! Have to reboot the router almost everyday.. sometimes a few times a day... I'll move to another provider as soon as possible!
  • Reviewer
    Location
    Crewe
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had sky tv and internet installed 11 months ago. Within 2 months the box stopped working properly and had to be changed. Been fine since although we have been unable to purchase any films, including the free one offered at Christmas! However, the broadband has been unreliable from day one and the issues have yet to be resolved. Have had numerous engineers out. Each one blames someone else. The internet connection kept dropping so eventually it was slowed down so much that it is now almost unuseable! It solved the problem of it dropping but at times we can't even put a photo on FB as the signal is too weak. Tried to watch a film on catch up tv and it took 8 hours to download to the box.
    Over the last 11 months we have been promised various things.... free line rental until the problem is resolved, for instance. Yesterday sky rang me to offer a £7 discount. This was raised to half price line rental for the next 3 months (£28) but I would have to sign up for another year. Now WHY would I do that? Have had unreliable and slow internet since being with them and they think I'm going to stay? NOT A CHANCE!!!!
  • Reviewer
    Location
    tw76th
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband ever. Internet crashing every 10 min. If it's working it's so slow ill use my phone network rather than Sky. Do not let you down with them !!!!
  • Reviewer
    Location
    Blackheath
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you have an elderly or vulnerable friend or family member who subscribe to SKY Broadband, phone or TV, please read the following, and check their subscription costs, as SKY have totally abused an 83-year-old lady with high pressure selling to engorge their profits.

    Facts about SKY telesales team, they cold-called her and sold her the following:

    • Superfast fibre broadband, when she has no smart phone, laptop or any internet device.
    • An expensive bouquet of extra TV channels when she only watches terrestrial Freeview TV.
    • A SKY Q box when she only has a 720 resolution TV: Total Package £77 per month

    More facts about SKY:

    • They charge twice as much as their own subsidiary, NOW TV, for the same service.
    • When you try to leave, they lie, saying you cannot keep your phone number.
    • They offer better deals to complete strangers on U-Switch than they do to loyal customers.
    • They refuse to answer letters.
    • They will not provide copy invoices, or even their own address for serving legal papers.
    • They have no policy to protect the elderly or vulnerable.

    My advice would be to avoid this company, they are about as relevant as Blockbuster, and have no moral compass when it comes to exploiting the vulnerable.
  • Reviewer
    Location
    Leicester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’d like to make you aware that I have started to live blog my sky chats to show the world what I’ve had to put up with. Details of how to find the blog will be put here soon.

    I’ve had sky broadband problems for the last 20 weeks and counting and sky just keep prolonging it. sky claims to go above and beyond to satisfy customers but in my case that doesn’t seem like it includes me.

    I was speaking to Ashley the so called sky expert this morning who refused to log the poor customer service as a complaint and went on to say that what I consider a complaint is not something that sky consider to be a complaint.
  • Reviewer
    Location
    york
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    utter useless they can not find a fault and say there isn't a fault on the line they told me to record the fault times and I lost connection to the internet 14 time in one week but there isn't a fault ! what a con !!!!!
    pay for a service and don't get the service or care from sky at all
  • Reviewer
    Location
    Suffolk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish service broadband didn't work for weeks because they hadn't properly installed it price increases when ever they feel like it and trying to leave is a nightmare I'm moving to virgin media and will never use sky again
  • Reviewer
    Location
    Leicester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This service is absolutely disgusting i would not recommend this to anyone the customer service is rubbish i swapped to fibre and its running at the same speed as normal broadband what a joke its been 2 months and still not sort i am taking this further as they are not providing the service you are paying four, such a big company and they dont care all they say is you are in contact well if its not sorted my direct debit will be cancelled they can stick it i pay for all the channels aswell cost a fortune and get treated like that its not acceptable giving one star to this company is to much
  • Reviewer
    Location
    LONDON
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wish i could give no Stars. These guys will rip you off. I joined in February for telephone and broadband, had an engineer come over in late evening after a week delay . After fiddling with the wires, he told me that there is a problem with the connection and he will contact his sky team. After getting juggled around with appointment makings and dates to be set. 3 weeks after my initial installtion period, i call in to find out what is happening only to find that my package order was cancelled. Dont even think about joining them. Please for your own time sake, dont waste your time joining them. Please.
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Pathetic speed and reliability. They say its because we are using wifi but the that is the whole point of a wireless device surely. It looses connection when we are sitting in front of the hub and you have no chance in the other rooms.
  • Reviewer
    Location
    Southall
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband and worst customer service. They talking nice but doing nothing. Strength of network is extremely weak and eve a glass door would block the signal entering the next room. Customer service extremely unreliable. Always need to spent over long time on the phone to resolve issue and in the end they said from our side everything is f9 may something wrong in your bouse. Silly reson they give, once they told me because of your cordless you are not getting speed and signel. So i removed it for whole month and same problem then they said may be your house structure causing. I always asked them to send engginer but they never send one. Fact is they not providing engg service, everything over phone and if problem doesnt resolve on phone then they give silly resone like above. Waste of time, money and nerves. Would not recommend their services to anyone!
    Satisfaction 0 Stars
    Speed 0 Stars
    Reliability -100 stars
    Customer service -100 star
    the speed is terrible slow. cant open even a you tube video, takes ages. Their team is useless,
    Once you get trap i contract after that.......
    VERY DISAPPOINTED
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very intermittent service, and several outages (including one lasting weeks) lead me to give sky zero stars.

    Their customer service is appalling, sometimes with wait times in excess of 30 mins. This makes it very difficult to notify them of problems, which works in their favour as they then refuse to credit the account beyond the date they log the call. Having spoken to several customer service operatives, every time they are incredibly slow because their systems take forever to refresh. Don't trust an ISP whose own systems don't work properly!

    Very poor service from a very poor provider.
  • Reviewer
    Location
    Sandhurst
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ive never experienced such bad wifi. Always breaks up, never connects back properly. Seem to be using more data then ever. Ive had it for over 2 years and its my biggest regret. I would not recommend, there are many other good companies that i should have gone for
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Without doubt the worst service received. We have been without connection for 5 days and have around £50/month worth of services unusable due to these idiots. Shocking service.
  • Reviewer
    Location
    Coventry
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is an advise to everyone that decide to joint to SKY please avoid this company their customer service is awful and SKY is totally and completely in breach of the customer rights. They prevent my migration with another company despite no outstanding debts were due. Employees at the customer centre are very impertinent and are there to generate troubles to customers
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish customer service. I went to Southside shopping centre in Wondsworth london to know the offers but a customer service assistant was very rude and doesn't bother to sell a package to me. Sky need to hire a good customer service assistant not like a rude guy in southside
  • Reviewer
    Location
    Buntingford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Review based on ADSL connection and not fibre as not in the area.
    Impossible to use reliably as drops out connection regularly
    Diabolical speed any more than two devices and it’s like a 56k dial-up connection.
    Easier to contact an MI5 agent than speak to a Sky customer service agent.

    Have given this feedback direct to Sky and nothing from them not even an acknowledgment. Awful money grabbing company.

    Can’t wait for my contract to end and be out of this misery.
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolute donkey crap, took about 10 minutes to post this review. Slowest thing in the world, be better off sitting outside maccies with my computer whenever I need to do somet
  • Reviewer
    Location
    SE14 6QE
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AVOID AVOID. If you don't want to have a lots of headache please avoid this company. When Icontracted sky for the first needed to wait 2 weeks to have broad band and talk to be settled, sky told engineering doesn't need to come it was a self installation, 3 days after due date still have no Internet and talk and I found sky settled landline in a wrong flat. I contacted sky and was told me that I have to cancel and place a new order and that what I did, and needed to wait more two weeks to install, yesterday I received a text from sky telling me to stay at home because engineering is supost to come, so I stayed at home all day waiting and 6pm I received a text from sky telling me that I've to arrange another date because engineering couldn't access the property. I called sky after waiting 33min in a queue somebody told that I need to wait more 5 or 6 days to have my installation done, when I started to complain about all this mess the sky attendant just desconected my call. After a month I still no have broadband and landline. Please listen my advise and run from sky.
  • Reviewer
    Location
    Herfordshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky cancelled the order, without telling us and leaving us waiting for 2 weeks. Then we had to place order again... We had to contact Sky for this, they did not contact us.

    More than 2 weeks later, after placing another order and internet due to be activated on ##/11/15, still no activation the next day.

    No contact from Sky on both occasions to explain why we have not been activated or why the service we are paying for is not on.

    Over 1 month with no internet, which has caused problems with work and cost us far more money than the service costs.

    Will not recommend Sky to anyone, quite the opposite.
  • Reviewer
    Location
    Purley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky was great when we had an expensive package but we wanted to remove the TV package from our deal (when it expired) and 2 weeks later they turned off our WiFi! They said it got turned off when removing the TV package and this is rubbish as it has been 2 weeks since the TV package worked. Been told I had to wait 1 week til Internet could be reinstated for me (I have sky Q) because they had to set me up again and I had to wait til then with no Internet and no effort to retain me as a customer. Not good enough considering it's apparently their error and they aren't fixing it. Cancelled and moving!!
  • Reviewer
    Location
    Glenprosen
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not good at all, quoted an average of 5mbps although apparently can go up to 17mbps. The actual average I get is 450kbps so 0.45mpbs the highest I have had is 0.8mbps. Although I pay £70 per month I tried to solve the issue by phoning sky but they said oh well you can leave your contact if you pay a cancellation fee. Instead of trying to actually solve it
  • Reviewer
    Location
    Liverpool
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst internet and service I ever experienced. When we moved in we applied for internet and tv. Noone came to set up tv and after 3 months when tv already was canceled even not tried, they suddenly say that we owe them for tv. Now internet is not working few days even if it's paid. We tried to reconnect and reach for their help. But their chat is unbelievable. They disappear in the middle of the conversation. Better to chose something else, because even when internet was working, it was unstable, very slow. We are only two users. Very disappointing.
  • Reviewer
    Location
    Liverpool
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Absolutely shocking customer service. Am moving home and called through on Sunday, 3rd June about my Sky broadband and what would happen about moving to a new property who were about to install Sky. Was told that if the new property was going onto Sky, that my contract could be cancelled with no early termination charges even though I was still in contract. Confirmed twice with the customer services operator Paul and he stated that was correct. Well that was an utter lie apparently, as when I called today to cancel my Sky contract as the new property is now with Sky, was told I was liable for £58 cancellation fee. If I had known, we wouldn't have got Sky installed last week (had already arranged the engineer). Utterly shocking that customers are told one thing and when they take it at face value are hit with a significant charge later. Won't be recommending Sky to anyone! Such bad customer advice!
  • Reviewer
    Location
    london
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No complaints procedure OTHER THAN LOG IT AND CLOSE IT!!! DISGUSTING ..Determined to 'screw' every last penny from customers!
    It's all in my title, have left and will not be joining again, poor service expensive and terrible customer experience. JUST DON'T JOIN! THERE ARE MUCH BETTER SERVICES WHERE THE PROVIDER WANTS TO PROVIDE A GOOD EXPERIENCE!

    No allowances for disability except a fob off, talks about disability law 2010 with little understanding giving back stock answers! No reasonable adjustment made at all, in fact no adjustment made at all as required in law!

    By the way, this is the first time I have left a review such as this!
  • Reviewer
    Location
    Aviemore
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Truly truly hopeless. Customer service is an absolute joke, and "broadband" speed lucky if it's over 0.2mb. A year I put up with unusable Internet.

    Router you get supplied is not good, also using out date components. Take your money elsewhere.
  • Reviewer
    Location
    St Helens
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Down 3 times in 8 week period
    Lied ref engineer coming out
    averaged 8 days to sort out each time
    Had to chase them several occasions as they promised to contact us.
  • Reviewer
    Location
    london
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    my experience with sky was outrageous and disappointing ..my first issue with sky was that my home telephone was down for 2 months and I reported 3 times and they resolved the issue but they charged me for the service which I did not receive. I will definitely cancel the contract as soon as possible!
  • Reviewer
    Location
    Surrey
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful broadband customer service. Tried to join sky but they failed to get an engineer round on day of installation. Repeatedly called over 3 weeks but they wouldn't get another one out. Eventually they said only way to get me broadband was to cancel the service. Obviously I went with another provider.

    However they still debited me for the broadband, and it took weeks to get them to refund it.

    Not only that, they are now trying to charge me £122 for early exit fee! Joke.

    Terrible company and terible customer service, AVOID
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with sky almost a decade and have got to the point feeling immense hate for the company.
    Decided to take their deal in November 2022 of Superfast for 28 pounds per month for 18 months and 34 per month after and not even a year in I'm now paying 42 per month.
    How that is possible or even legal is beyond me.
    Customer service (like they have any) is awful.
    Website just takes you round in circles.
    You can DM them on Facebook apparently because that is so professional.
    Good luck getting an engineer out.
    As for the broadband itself. It's laughable.
    One day I can download an Xbox game at 40mbs the next day 1mbs or sometimes less.
    I have to reset the router almost daily.
    So if you want zero rewards for loyalty, zero customer service and completely unreliable broadband and stress every damn day All while being over charged to almost double what you sign up for choose these idiots.
  • Reviewer
    Location
    Peasedown St. John. Bath
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband very slow when you can get a connection
  • Reviewer
    Location
    Whitstable
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Allegedly I have fibre, but constantly suffering with buffering and sometimes I can't get online at all. Customer services were useless. Will not be using Sky again when contract is up. No wonder you have to sign an 18 month contract, it's the only way they can keep their customers!!
  • Reviewer
    Location
    Carmarthen
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid at all costs! The absolute WORST Broadband Provider. Ever.
  • Reviewer
    Location
    wolverhampton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    every evening-inernet very slow or at all no internet...every weekend-internet very slow or at all no internet..every night-internet very slow or at all no internet..i cant watch any movie..even i cant go to facebook or something...because its not loading...yeah..what i can say else...
  • Reviewer
    Location
    North Dorset
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very poor!
    The telephone help are very nice usually but have never resolved my issues.
  • Reviewer
    Location
    Kent Eastchurch
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It’s honestly the worst internet hands down, every 15 minutes keep turning itself off and on then when you get online it’s say you have internet but you don’t.

    In my opinion just don’t even bother with sky internet, save your money go with somebody who will give you what you paying for!!!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company I have ever had the displeasure of dealing with. Most unreliable internet, which cannot be fixed because they possess the absolute worst customer service. If you have another internet provider option, take it. I have never held so much hate in heart for another company.
  • Reviewer
    Location
    portsmouth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    How bad well it's bad wifi is ok sky on the phone are ok, there tv is ok but not the price. my broadband is so slow that on one night I thought I buy a movie fron the sky store started to download the movie ordered a curry 1hr 20mins later the curry turned up. 8hrs later my move downloaded that's how bad sky's broadband is it's loosing them money as I will never buy a move again. but no matter BT will win in the end with all services. and it's true what a lot of comments are saying you cant even streem a 2min youtube vid. it's that bad do yourself a favour please look for another isp!!..

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.