Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 12512 customer ratings since 2018-09-16 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1632 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Just been on the phone with sky customer service and was told to buy a new router because it's not working well as what it should, it goes off from 12 midnight till around 5 in the morning and they said it was my responsibility to take care of the router..... are you joking me right now! Also to get a new router I have to pay £69. Even though paying £30 a month for the last two years means absolutely nothing to them...!! Disgusting
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Blackburn Lancashire Sky  
Seriously 2016 and its rubbish! Not really the speed although it's not great but it's doesn't always work. Regularly it's not picking up. I feel unless you pay over the top fees for fibre optic (although ppl have said that's rubbish too) you get the broadband speed and reliability as the 1990s dial up connection. Disappointed with Sky as a whole and I'm leaving soon as my contract is up.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Blackpool Sky  
I have been with sky for nearly 6years never had a problem the past few mths my internet been goin on and off more then 5 times a day sky has sent people out 2 look the openreach worker 2day said I need the main phone line put in the front room as it's in hallway no where near plugs so I rang sky 2 get 1 and I got told I will have to pay (if I went with talk talk I would get it free) I told him I can't afford it as our wages goes on all bills/rent/food so I ask what is goin to happen if I can't afford it I get told pay it so I give up I will be telling every1 I know not 2 go on sky and I will be looking for something what works I have still paid my bills with my internet playing up thanks sky for nothing you will be losing a good customer
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackpool Sky  
Avoid this company like the plague.

They pretty much charged me for a service I didn't receive and when I questioned them for a refund they told me that it was "tough luck".

It's come to light that Sky reel you in with good offers then try to rob you in any way they can once they have you.

I am fighting a loosing battle with stubborn employees refusing to help me.

I hope when Murdoch buys his pies with my money he doesn't choke. - Don't trust Sky.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Blackpool Sky  
I moved from Virgin to sky but I wish I just stayed with Virgin. First the agent told me yes it would definitely be activated a week from that day and that worked perfect for me. This was around the 7th November. 2.5 months later still no service. I started to call in and all I was getting was 24- 72 hours it would be activated. I was very angry and I wanted some honesty as to what was going on. I ended up speaking to a patronising manager who said I had to pretty much wait The agent assured me it would definitely be on for New Year’s Eve. They are sub contracting to BT so they have to rely on them. It’s disgraceful honestly
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackwater Sky  
Wifi totally waste of time. Should get 40mbs getting 0.08 to 22.4. No signal if i move 10ft away from router. Had sky out several times Sky engineer says there's a problem with broadband signal phone sky they say its working fine no help at all. Went to Argos bought wifi adapter for £19.99 plugged in set up in 60sec can now get signal no prob. Sky just want your money not interested what happens after total waste of time.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Blackwood caerphilly wales Sky  
I have had a problem with my broadband speed since 2nd January 2016. The concern was discussed with your Support team and no concern was found, therefore i was advised to have my phone line checked. I have had a Technician from BT Openreach check the line at a potencial cost of £151 even though all he did had no effect on the speed of the Broadband! I have been back in contact with Sky Technicians to explain that there as been no change in the speed of my Broadband or phone.
The issue was revisited and it was found that the speed had been set at a reduced level instead of the highest broadband speed, which i pay for. The Support Team Member assured me that any cost occured for the BT Openreach Technicians visit would be absorbed by Sky. I am very greatful for this gesture.

Many thanks
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    2 stars
Blackwood, S Wales Sky  
The worst broadband ever I lost my internet connection at Least once a day for an hour and once a moth for several days to a week. Engineers didn't show up at agreed times customer service that made hollow promises and down right lied to me about what was agreed engineers came several hours early and then claimed that I wasn't in. Poor service I've cancels my subscription and transferred to a rilible service, will never get any off sky's services again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Blyth Sky  
rubbish speed,bad service and bad customer service,all they care about is taking your money
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bolton Sky  
no problem with staff. had wifi 9mnths goes off will nilly use our own phne data,programs wnt record sky said wifi reboots between 2am 7am. moved all living room round as cnt have rooter on glass near glass.paying for a service which is not being provided
  • Customer Service
    5 stars
bolton Sky  
Sky and BT Openreach don't exactly make a dream partnership. Installation confirmed by lots of text messages from them, I thought wow great communication. Engineer didn't show up. Rescheduled installation date only to be emailed a past date. Advisors haven't a clue, kept transferring calls then they put you on hold for ages then hang up the phone! What a farce!!!! Shocking customer experience.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bolton Sky  
I was with o2, they were taken over by sky, not much changed.
They are pretty reliable, but the download speed is less than a third of what I am paying for 5mb, instead of 17mb, so now they're putting their prices up, yet again, I intend moving to a different ISP to get fibre, and hopefully a faster connection speed, for the same price I am paying sky. It's time the government sorted out these ISP providers, you pay for one thing, but you get another, it's a scam.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
bolton Sky  
Shocking customer service just cancelled, lovely customer service and deals to worm you in then treat you like dirt wouldn't recommend
Boston Sky  
Stay very clear if sky broadband! Thus is the second time i have had an issue with there broadband; i was with them 5 years ago and changed broadband because it didnt work at all thus leaving me internetless for 6 months before they could give me a "solution" whitch as youve might of guessed didnt work. I then went to BT and they were absolutly fabulous it only dropped out once in the whole year! Now i have gone back to sky because they gave me a deal; i now pay over £60+ a month on tv and broadband and 5 years on they still havent learnt from their mistakes and their customer service is still a gastly as before! THE INTERNET DROPS OUT EVERY DAY! im lucky to be able to connect for an hour each day before it stops working. The wifi is also terrible, i can be in the same room as the router and still only get 1 bar. This is disgracfull expesally when i pay £60+ a month. Im defenatly goinv back to BT becayse worst of all sky wobt compansate me and say "tgey cant do anything" when iv been troble free with BT for 4 years with ZERO complaints. Futhermore, this effcts my sky tv because when i want to chill and go on demand to download a movie it cant download because the internet is utterly, utterly and utterly poor!
bourmemouth, dorset, england Sky  
I hate sky. We ended up moving house with a 2 month old baby and for 3 weeks we have been without landline and internet. The first time no one turned up, then turned up to say connected to wrong exchange and again today no one turned up. Partner taking time off work to deal with them which has been pointless. No one calls us. We always have to call them. My mobile bill is through the roof as 4 calls to sky have cost £30 and the extra data bundles. Instead of enjoying the new house I keep going to parents house for urgent internet usage. Banking, new bill payments, contact baby doctors etc. And now its causing friction between my partner and I as to how long we should give them. Ii want to leave them for another provider desperately.
Bournemouth Sky  
Joined in January 18. Was suggested my speed would be 15mbps.

My actual speed is 4.5mbps. The line drops out regularly and after 6 weeks the price has increased by £1.25 per month.

Need I say more...avoid sky broadband. It may seem cheap but it most definitely is NOT worth it.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bournemouth Sky  
Just terminated with Sky, received a nasty letter from them stating they were terminating as i had not paid them! my payments were alway paid by debit & up to date. the letter should have said that i owe then £6.50 for my early termination!! tried as i have on a no. of occasions to contact them ALWAYS a waste of time as you can NEVER get them or their phone goes dead. speeds have always been bad and could never speak to C. services. NEVER AGAIN.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bowen Sky  
Absolute trash of a service. Opted for the 40mb/s optic fibre plan and for the past year or so, I have NOT even reached close to the advertised speed. To add further insult to the injury, the speeds I am getting is 2-5 mb/s and fluctuates and changes more often than Donald Trump changes his mind. The customer service does not help at all. They simply deny any mishaps on their side saying the connection seems stable on their side. Stable my arse. DO NOT GO WITH SKY! Easily the most regretful decision of my life.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Boyega Sky  
keeps dropping out then coming back only to go again for no apparent reason sometimes its fine for a few hours others only a minute or so. SO Frustrating!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bracknell Sky  
I had Sky Superfast Fibre Optic Broadband installed 13 October 2015 and I wish I had stuck with Three network dial-up dongle. I cannot even browse Amazon because I keep getting "Time out" messages.

Only phoned up once because the Non-Customer Service Rep was so abrupt and gave the impression he did not want to know !!!

Wish I had checked this website before I signed up. I am going to contact Trading Standards to see if they can advise me because this product is not fit for purpose.
  • Satisfaction
    1 star
Bradford Sky  
The broadband was initially set up swiftly with no fuss and never had any problems with it. The speed was decent for standard broadband (decent enough for my needs anyway). We had some problems with the broadband when we moved house (this was found to be the openreach socket or line at fault) but the Sky customer service person dealt with this excellently. The guy over the phone (which was from a UK based call centre) helped me eliminate all the basic problems and then he booked engineer when it was found that it was a more serious problem. The internet was fixed about a week later with minumum fuss and has been running perfectly ever since. Would definitely recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Bradford Sky  
As i sit here writing a review on my phones Internet as it is more reliable than my sky 23mbps broadband i am confused. My date of installation went as planned and my broadband 10 days later but still havent got a reliable connection many of my evenings plans have ended in me cursing the sky (company). It has been 3 weeks now and still nobody seems to know or care about. Virgin must be loving it who has their number lolz. Also the 'engineer' decided where the phone line was going and installed it like a 5yr old. A massive waste of time. TURN BACK AND AVOID ALL THE STRESS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford Sky  
Useless service I would give it ZERO star rating if I could
Don’t see why we should pay for such rubbish Broadband
Even My friends pet Snail movers Faster than my Internet connection.....Makes me wonder are we paying for someone else’s Wifi service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford Sky  
I have been with Sky for 3,5 years now and never had any problems. I am only a bit dissapointed in the download (10 mbp) and upload (1 mbp) speed of the internet. Wish that was a bit higher. TV is good. If you cancel extra packages it is cancelled at the end of the month and the next month you don't pay for those packages anymore. Very quick service. Very friendly customer service. Very outstanding with not having any problems for almost 4 years.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    5 stars
Bradford Sky  
Lost so much speed since I moved house. Paying £25 a month for 2mbps download and not a mb of upload.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bradford Sky  
Keeps disconnecting, poor speed, poor support. The only good thing is that it is cheap.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford Sky  
Moved to sky about 2 weeks ago from BT. Was dubious but the savings were good. Took the fibre max package and am getting 62mb download and 20mb upload, matching that from BT. Early days but so far am very pleased. The savings will be the icing on the cake.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bradley, stafford Sky  
Broadband is pants! I can never get over 4mbps! Up load speed is even worse! Are they deliberately slowing it down so we have to pay more for fibre optic?! On-line gaming is an absolute nightmare. I don't bother anymore!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Braintree Sky  
First had broadband with them about 8 years ago. Our package includes line rental and anytime uk call package with normal broadband -cost about £36 pcm. It is ok if you only have a pc maybe laptops. Add in smartphones, games consoles tablets etc and its pretty slow and unreliable.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Braintree Sky  
I was with O2 until I was transferred to Sky Connect. Initially, broadband was OK but more recently, the download speed drops regularly at 4 pm each weekday and all day Saturday and Sunday until midnight from about 6Mbps to under 1 Mbps. At one point it bottomed at .09Mbps! This, despite my house being about 700 metres from the BT Exchange and 100 metres from the Control Box. Sky Customer Service, however, has been excellent and sent an Open Reach engineer on 4 occasions to try - albeit unsuccessfully - and determine the problem which, I suspect, is caused by extreme 'traffic management'. Sky Customer Service have acknowledged the problem, and I am now in the process of moving to another ISP. I am afraid, therefore, that I could not recommend Sky Connect broadband.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    2 stars
Bramdean, Hampshire Sky  
Sky q box broadband - worst, unreliable service possible. Once you have multiple devices connected to it, you will have sudden loss of connectivity! Very disappointed!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brentwood Sky  
broadband running d/l 864kbps u/l 339 kbps should be running 1.4 megs i am paying for rubbish broadbandmy next move is back to B/T
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bridgefoot workington cumbria Sky  
Absolutely appalling! Broadband is slow and router needs constant resetting. Download speeds as low as 700 kps and never faster than 1.4 most. Apparently that's normal according to Sky! Our phone line continually ceases to work and we are only 100 m from the exchange. Avoid Sky at all costs as their services are rubbish and customer service is not existent!!
Bridgend Sky  
It started off well, then over several months the service (internet speed) dropped off! I rang them to ask why, but they insist that it has been improved? It doesn't reflect the reality when I tested the speed online I got 2.54 when the promised 8.0. OK, it was 18.20 when I needed the internet.... but this is something they should prepare for. This is little better than dial-up!

Disgusted.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bridgnorth Sky  
Our broadband speed has never gone above 3 mb/sec.
In fact when on dial-up years ago, the speed was better.
During peak periods, I might as well not bother.
As we on SKY CONNECT we are charged £17 per month.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bridgnorth Sky  
currently we have basic unlimited SKY Broadband with anytime calls around £33 a month The average download speed we are getting is around 2Mbs during busy times down to 1.38Mbs. This is appalling low speed for the price. The internet also freezes and we have to log out and in again during busy evening times.
My advice Pic a fibre optic connection for around the same price.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bridgwater TA6 6GN Sky  
Worst service ever !!
I'm waiting almost 1 month to activate my broadband, I keep calling costumer service and everyone who works in this company is completely useless !!
Also, I'm waiting hours at home to someone to come and try to fix the problem and they keep changing the days and hours !! I don't have time for this, such a waste of time and money !!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Sky  
This is the worst bradoband service i have ever used. Even poor is the customer service. These guys made me wait for 20days to get a new connection whereas promised to get the connection up and running in 7days.

After getting connection there was some problem with the line and also with the router they provided. And when i complained about those in no way ther were ready to listen to me. However, when i kept on bugging them for almost 10-15 days they send one engineer to check the line found its their fault.

My receommendation to anyone whoever wants to have internet and thinking about sky, please dont do that. Instead use the 3G service provided by any other mobile operator. that will far more better than sky.

Good luck.
  • Satisfaction
    1 star
  • Speed
    1 star
Brighton Sky  
I was with bethere for many years on their unlimited upto 24mb adsl2+ service and was getting around 13mb/1.3mb then sky took over .... speed dropped to 9mb :(
but due to losing my job money was tight and took a deal for phone and internet at £12.50 a month which was a bargain i could not refuse ... but i really wanted fiber, my finances improved and it was time to upgrade, went for sky fiber unlimited 40mb/10mb and have been pleasantly surprised, i upgraded my adsl cable to a high spec belkin (thick as a network cable) as i had to extend my router away from the phone socket and i am getting the full 40mb/10mb speeds promised, i am no fan of sky but had to write a honest review as so far the service has been good. im getting download speeds of 4.5mb/s and uploads of 1.2mb/s, no more waiting for 5 hours to upload a 2gb file to youtube, now its 30min :D.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
brighton Sky  
It's not broadband: typically less than 1 Mbps. The customer support is just a cycle of ineffective time wasters to wear you down and make you give up. Don't go near this company: total rip off
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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