2,276 Customer Reviews over 228 pages
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- Location
- Rotherham
- Reviewing
- Sky
- Date
- 2023-12-09
- Comments
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Shocking, been a customer for 6 years, i looked at ordering stream this year in feb, the man who ordered it didnt put it under my broadband account he made a new account but with the same email, it blocked me off everything, ive still not been able to get on the app since feb, i ring and i get passed from pillow to post, 'we will send it to the back office' , promise to ring me back in 24/48 hours, they dont, ive been at this issue now since feb, ive put multiple complaints in
online and over phone but nobody gets back to me or even responds to my emails, honstely totally done with this company, will be moving else where!!!
- Location
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- Location
- Cumbria
- Reviewing
- Sky
- Date
- 2023-12-07
- Comments
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Absolute garbage! Never go with sky, horrible company! Ordered broadband was given a date of 24th November for activation, this came and went with no broadband, got told 29th this also came and went with no connection, told to wait 72hrs still no connection got told to wait again for 72hrs and still no connection, rang for the 6th time they told me it’d be a week and to wait 72hrs after waiting for 30mins for the guy on the phone to get back to me while I was on hold, I told thanks but no thanks and politely told him I no longer wanted sky but this didn’t stop them from trying to offer me sky Q at a “good price” no thanks if you can give me what I wanted in broadband then why would I take another product off of you!! A month with no broadband because of these turds!!
- Location
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- Location
- Malvern
- Reviewing
- Sky
- Date
- 2023-12-07
- Comments
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You would think they have never installed internet before they way they are treating me. 2 months in and still no internet. Communication has been AUFUL. A 2nd guy came out today from open reach, I waited another 3 weeks for him to say a form needed filling out - HE COULD HAVE PHONED ME WEEKS AGO. This could be another month or so before anything happens. Making it 3 months to put internet in. Everything they need I have provided NEXT DAY - yet they wait weeks between doing each tiny job or each tiny bit of communication. Disgusted - regret signing up.
- Location
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- Location
- Bradford
- Reviewing
- Sky
- Date
- 2023-12-06
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2023-12-05
- Comments
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Without doubt the worst service received. We have been without connection for 5 days and have around £50/month worth of services unusable due to these idiots. Shocking service.
- Location
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- Location
- Wrexham
- Reviewing
- Sky
- Date
- 2023-12-01
- Comments
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Great at taking your money, the broadband itself has been mostly OK, but then when you want to ask questions or end a contract the service from staff is really poor. It's like they don't train people well, they become passive agressive and you have to chase them up. I wouldn't use them again.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2023-11-28
- Comments
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Sky cut our internet line off on Friday, despite promising us this wouldn't happen. They made us wait 5 days for an openreach engineer to attend our property just to tell us (as we already knew) that the issue was on your end.
We have been unable to work, watch any TV, control our heating and I have spent over 5 hours on the phone. Still no one has been able to figure out what is wrong with it.
Today they offered £36 compensation - to four adults who've had their lives heavily disrupted for a week and told me that was the final offer. I've spent more in travel (to access wifi) and topping up my phone with more data, let alone the house of my time and loss of earnings. Then times that by 4.
Absolutely shocking.
- Location
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- Location
- Cornwall’s
- Reviewing
- Sky
- Date
- 2023-11-16
- Comments
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Absolutely horrendous. Stated I used £73 of internet in 9 days on my unlimited Wi-Fi.
They sorted that out and then rebilled me for 3months to make up for the credit they allegedly given me for their mistake.
When calling they just hang up or transfer. Nothing actually gets dealt with.
Currently hour 3 on the phone to them on my only day off.
I would not recommend using them.
- Location
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- Location
- Antrim
- Reviewing
- Sky
- Date
- 2023-11-16
- Comments
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Worst customer service, can't get through to anyone, my TV package was cut off because I said it wasn't working and wanted to speak to someone, they were to call me back but didn't, worst company ever
- Location
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- Location
- West Yorkshire
- Reviewing
- Sky
- Date
- 2023-11-14
- Comments
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Sky broadband has been absolutely terrible. I live in a small end terraced house which has no solid walls inside, just plasterboard walls so there is no excuse why I shouldn't get WiFi in all my rooms but for years I've struggled to get WiFi to work in all my rooms. The router could never reach my Ring doorbell even though it was literally on the other side of the wall! Over the years I've had engineers out, replacement routers, boosters sent out but I still couldn't get it to work properly. I had to resort to hard wiring my TV's to my router which looked ridiculous having wires running around my house when technology is supposed to be wireless. Even though it didn't ever work Sky still continued to charge me and they even charged me a cancellation fee so I could move to EE which now works perfectly! My advice to anyone thinking of getting Sky broadband is to stay well clear of Sky because it honestly doesn't work but they will still take your money!! Sign up to EE you will not be disappointed. I have strong WiFi in every room and my Ring doorbell finally works! Good ridence Sky!!!!
- Location
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