Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9436 customer ratings since 2019-10-01 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1817 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
I never, ever leave reviews. I feel I have to in this case because the service and value for money from Sky is so appalling. Speeds between 1 and 5, nothing wrong with the line, engineers visits etc etc. Luckily, I'm not contracted to them any longer so am switching - I've been with them for 10 years and realistically the service has been poor all that time. More fool me. Very very stressful when trying to work from home. They don't give a fig. Do yourself a favour genuinely, don't go with Sky.
Cumbria Sky  
Reported a fault with the line 10 days ago and after 10 days and several calls I was told Open reach had fixed the line when in fact it has not been fixed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Willenhall Sky  
Dreadful - their wifi router is the slowest and has a range of around 5 meters. Upload speeds are just dreadful, I could hand write stuff faster...
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
TONBRIDGE Sky  
If you're thinking of going with these bunch of crooks, then do yourself a favour and go elsewhere. Upgraded a few months ago to superfast or whatever they want to call it, and speeds are intermittent at best with speeds lately of under 2 mgbs at times and we live a stone's throw from the exchange!. According to their measurements I am getting 80 consistently! A pack of lies and they know it. My daughter in Manchester has got exactly the same issues after also upgrading. Dishonest and disgusting, but they don't care. Avoid, avoid, avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SHREWSBURY Sky  
Conning and ripping everyone off for their shoddy speeds, reliability and customer service. Consistent drops in connection, lagging when gaming, or video conference calling. Speaking with their customer service is pointless (turn it off and back on again). As soon as the contract is done, I'm out. If you're in London, avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
The worst internet I have ever experienced. It is impossible to even just browse social media at times which and trying to play games online is again much of the same with constant ping issues and lagging all over the place makes it not worth while attempting to play.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
WIGAN Sky  
the worst supplier i ever saw in my live router not even reach first floor ( i got the best router from sky by the way) and now they just rise price from 22,99 to 42.99 so grab the bargin for 20mbps for 42.99
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ramsgate Kent Sky  
Not going to choose this broadband again. After 6 months of contract they decided to change the price, even though the contract was for a year. Is it even legal? The speed is not so good if everyone in the household use their computers - 3 of us overall. Not convenient if working from home. Choose something else.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
London Sky  
Awful. WiFi Cuts out all the time and with my fibre package, I only get 0.3 - 4 Mbps. Honestly terrible and wouldn't recommend. No one wants to fix it because they say its running at full speed but multiple speed tests say different. Switched from them and I'm not looking back
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nuneaton Sky  
Avoid at all costs, dreadful speeds and zero customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northants Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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