Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 936 customer ratings since 2023-04-13 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,276 Customer Reviews over 57 pages

  • Reviewer
    Location
    Herts
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ha ha Try actually using sky broadband for any Live Stream ..buffers, picture goes out of focus ,sound repeats or cuts out, picture freezes ......having to PAY money and NOT actually able to Watch ..really ????? Shame they can't be done for obtaining monies by deception rather than boring civil crap
  • Reviewer
    Location
    Birmingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute **** told that we can have upwards of 50 devices connected to the hub without slow down and it's cutting off half of the 16 devices we have on granted we use a lot of bandwidth but we told them that we have a lot of devices connected and need more bandwidth when we signed up so now we have 7 or 8 devices that just can't access the internet and to top it off the ones that can might aswell not be connected because out of the 30 mbs we are paying for we get a consistent 400 KBS
  • Reviewer
    Location
    Kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’ve tried 3 times to get broadband with Sky. Despite receiving a text to say “great news, your broadband will be connected today by midnight”, I’ve had to call the next day to say it’s not connected then someone telling me I can play a new order in 48 hours and it will hopefully be connected one week after I place the order. Why are they not rectifying the issues? Why keep going in circles. Avoid at all costs!!
  • Reviewer
    Location
    Fleet,Hampshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have been with Sky Broadband for a number of years even after I stopped subscribing to the TV package. Never had any problems with the broadband reliability, the router gave good wifi coverage through out my house and a fair way into my garden. Nice to be able to surf while relaxing in the sun.
    I've had very little to do with the Customer Service as everything worked. When I had queries the staff were helpful.
    I moved away from Sky when their packages became pricy for the speed being offered compared to competitors.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The Wi-Fi is constantly buffering and then the streams are alway freezing I’ve got fibre and that’s not cheap so we want the fastest. However from the same week we have had problems and called customer support but the problem still not fixed. This service is paid for every month and does not cross reference correct.
  • Reviewer
    Location
    Northampton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We are requesting to upgrade our broadband a mont a go the Friday 23/12 the Open Reach Service came at 13.00 change the cable and the router, then said in 15 minutes the wi fi will be ready, but still not working, we are contact with Sky and they are said the service will be available after the Wednesday 28/12,all these days we are out from the wifi, this is unacceptable, we are very disappointed with these unprofessional staff!!
  • Reviewer
    Location
    Cookstown
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Just got call from sky and boy offered me sky tv , after my answer no thank you he just hung up. I tok that very personal just before Christmas. Why I should continue as customer after that?
  • Reviewer
    Location
    Dorset
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely abhorrent.

    It should be embarrassing just how shockingly and horrifically bad the poor excuse for an internet connection that Sky call 'WiFi' is. If you have a Sky TV box and use it at the same time the already poor internet connection ceases to do ANYTHING. It took me two days to install a 2.4MB file...

    There are multiple times every day where I am tempted to take the router and break it over my knee out of pure anger from the fact that Sky have the audacity to actually charge people money for this abhorrent so called 'Internet Connection' - to be honest I don't think breaking the router in half over my knee would do anything to make the connection worse. Spare yourself the money and the headache and choose another provider for the sake of your sanity. Sky is shockingly bad and MAJOR improvements need to be made before Sky can realistically have the ability to call this WiFi.
  • Reviewer
    Location
    Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky broadband made 2 appointments with me that we both missed without a call or text to apologise, costing me hundreds due to waiting in and time off work due to a fault on there broadband service.

    This has now been going on for 2 weeks. No calls at all from sky for the past 2 weeks to give updates despite me having to call multiple times a day. Partner works from home which has caused massive issues.

    Communication with Sky is so poor and I believe they have broken GDPR laws as they refuse to accept they sent appointment by text but the text sent knew I was with Sky the time and date of the appointment if they didn't send it the information must have been passed on by them.

    Unhappy is an understatement.
  • Reviewer
    Location
    Nuneaton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dont use sky fibre worst customer service ever. Had an open reach engineer Install over a week ago and still no broadband get palmed off between and sky and open reach constantly the middle man they cannot supply broadband so I do not get why they say they can I'm going back to Virgin who can provide broadband
  • Reviewer
    Location
    Wokingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Paying for 59MBPS, receiving 4MBPS... Scamming and unreliable. Reached out and was told to change brand. How can we be paying for 59MBPS and not even get 10% of the promised speed???
  • Reviewer
    Location
    Sheffield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    512 full fibre buffering very poor WiFi even with booster great upload consistent but download very poor not worth the money will not be renewing
  • Reviewer
    Location
    Sunbury on Thames
    Reviewing
    Sky
    Date
    Comments
    The WORST SERVICE EVER. Sky fibre is appalling and does not even work. Self employed and left with no internet access or phone line. Do not even deserve one star. Customer stuck in the middle between sky saying it’s not them and Openreach. Appalling!!!!!!
  • Reviewer
    Location
    Carlisle Cumbria
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’ve been with sky since 6/12/2022 I should of been on up n running with my sky broadband internet n tv my internet as never worked since they put it on can’t get my tv to work properly because it as to be paired up with the internet I’ve tried ringing them u just get a silly answer message telling you to do this to do that n it still doesn’t work I’m going to wait till this Monday 12/12/2022 n if it isn’t working then I’ll go with some one else
  • Reviewer
    Location
    Cirencester
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Had no wifi now for over a week and I am told by customer service that it will be another 3 days. meanwhile I am spending a fortune on data for my phone to use it as a hotspot. Truly useless - though they will blame Open Reach as always.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very rubbish, I would give it <1 If I could. It is a absolute scam! Rip off! Jailtime! Bad quality for a ridiculously high price not worth a single penny.
  • Reviewer
    Location
    Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Oversubscribed, unreliable, unhelpful and useless broadband provider.
  • Reviewer
    Location
    Worc's
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Like so many on here that have been ripped off by Sky, I thought I'd add my story and review this tin-pot outfit.

    No-end of drop outs once they put me on their 'superfast fibre' superfast my arse it is. I was first on 59 mb package and lucky if I had 36 to 40 and that was on a CAT 6 direct to the router. I called their, well, what they have they nerve to call 'customer service' and they were useless! This was over a period of 8 months of no-end of drop outs and poor speeds. In the end I took my complaint to CISAS and I would everyone who has an issue with Sky, TAKE THEM TO CISAS, they were very good indeed, backed my claim for compensation and I was now dealing with dedicated Sky complaints dept. Oh yes, their services are that crap they actually have a dedicated dept to deal with their shoddy service.

    I'm currently trying to get the media and BBC's Rip off Britain involved as now they have upgraded me as I wanted to leave them. They put me on 152 Mb fibre to which I average 62Mb on wi fi and 79 to 82Mb on a CAT 6 direct to the router, it's utterly rubbish! To get anywhere near 152 Mb you'd need to be on 500 Mb. With SKY you never get what they charge you for. if you want a 60 Mb fibre package you need to sign up for the 152 Mb to get close.

    Whatever you do, don't bother dealing with the Derby 1 centre, what a bunch of clowns they are there; absolute idiots! When I asked Sharma to put me through to her line manager she went away, came back and said the manager does not want to speak with you. The call was recorded so, go on Sky, I dare you, put that conversation online for everyone to hear the conversation and how your operatives lie and conduct themselves.

    We have all seen the advert for EE broadband where the machine shaves a guy using a blade on their fibre network to shave a guy on the mountain. You've also seen the one where they land a plane from someone's lounge with a 100 devices connected. Trust me, you'd never want an open blade or ever want to be on a plane using Sky's fibre broadband, OMG what a joke. You'd either get your throat cut, or the plane would nose dive!

    I'm about to file another complaint with CISAS and this time I'm done with these cowboys. I shall get my credits that I'm due and NEVER-EVER use Sky ever again!

    How these cowboys can operate in the UK and rip people off like this, it's just a joke!

    Sky is old hat now, their technology is draconian, there are much better companies. If you can get it, go with Hyperoptic or Gigaoptic they have over 15,000 5 star reviews.

    Report Sky CISAS
  • Reviewer
    Location
    Nottingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst broadband and company so far. They will charge you for service you are not enjoying. My broadband is not working and they said I would have to wait for when the engineer will be available and I will still have to pay for the period the broadband is not working. And they agreed the fault is from their side. I will never advise anyone to subscribe to sky
  • Reviewer
    Location
    LONDON
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The speed is quite low, but okay given its not fiber broadband, of course with all the ups and downs during the period. I got lots of disconnections during my contract.
    However this is not the worse part.
    I received an email from sky , 1 month before my 18 months contract was going to an end, saying that i would be moved to a rolling contract automatically, unless i would cancel. Fair enough.
    Well, i decided to cancel, like most of the people have done, after trying sky.
    They didnt like this and tried hard to give me a better offer to stay, but i had made my mind. What was reduculous is that They even called my wife to change my mind. Still, i canceled.
    Even though icanceled they still charged me for the next 2 months, even more that i was paying before.
    I have called them so many time and wasted so mu h time on the phone with them to get an explanation and refund me.
    Anytime i would call they would give me a different explanation, like it was a glitch in the system and your cancellation is still in pending, the second one lied to me that i would get the refund automatically by the end of the month -never happened and they charged me again, the third one told me that the refund needs to be done manually. Its been almost 3 months that i have cancelled my contract and i havent receved my refund yet.
    Please save your money and do not go with sky. There are much better contractors over there than sky. I am still waiting on my refund and they keep lying. Pathetic.
  • Reviewer
    Location
    LONDON
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The speed is quite low, but okay given its not fiber broadband, of course with all the ups and downs during the period. I got lots of disconnections during my contract.
    However this is not the worse part.
    I received an email from sky , 1 month before my 18 months contract was going to an end, saying that i would be moved to a rolling contract automatically, unless i would cancel. Fair enough.
    Well, i decided to cancel, like most of the people have done, after trying sky.
    They didnt like this and tried hard to give me a better offer to stay, but i had made my mind. What was reduculous is that They even called my wife to change my mind. Still, i canceled.
    Even though icanceled they still charged me for the next 2 months, even more that i was paying before.
    I have called them so many time and wasted so mu h time on the phone with them to get an explanation and refund me.
    Anytime i would call they would give me a different explanation, like it was a glitch in the system and your cancellation is still in pending, the second one lied to me that i would get the refund automatically by the end of the month -never happened and they charged me again, the third one told me that the refund needs to be done manually. Its been almost 3 months that i have cancelled my contract and i havent receved my refund yet.
    Please save your money and do not go with sky. There are much better contractors over there than sky. I am still waiting on my refund and they keep lying. Pathetic.
  • Reviewer
    Location
    LONDON
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    It is quite rare i wright reviews, especially negative ones, but this one needs to be posted.
    I will be honest, the internet is not bad, of course with ups and downs . Speed is avarage , guven its not fiber broadband.
    The stress and all the problems started when i decided to cancel my contract.
    I got an emailmfrom sky that my 18 month contract was going to an ned and automatically i would be moved to rolled over contract, unless i would
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    very bad customer service, my Call divert has stopped working for nearly 3 weeks and i'm still waiting for them to resolve it and they keep fobbing me.
    My call divert isn't working if someone trys to ring my landline which then diverts to my mobile it cuts off.
    i have reported the issue to sky but unfortunately they never sorted the problem.
    on sky help forum every body is complain about the same problem
    so now i decided to move to another service provider.
  • Reviewer
    Location
    Stockport
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I honestly got better broadband service in 1999. Sky broadband has been the single worst provider I have ever endured. Any company that removes Google reviews should be a company everyone should avoid.

    Sky broadband is the worst provider I have ever had! Please choose a different provider. BT is my business provider and I have never had an issue with them.
  • Reviewer
    Location
    Droitwich Spa
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Don't Ever use SKY...They are intent to extort and rip off as much people as possible..They we're taki g direct debit out of my account Every 2 weeks instead of monthly..I contacted them several times about it and despite assurances it continued..Each time i canceled the direct debit they then wanted me to pay a penalty fee for cancelling...After i terminated their service within 10 days they send you a Bill for £162 which suppose to be for early termination fee, router and Boster fee..NEVER USE SKY.
  • Reviewer
    Location
    Plymouth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I really cannot wait for my contract with sky broadband to end. The service is not fit for purpose.
  • Reviewer
    Location
    Telford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely worst services provided does nkt get there advertised speeds but want you to pay the advertised prices scammer
  • Reviewer
    Location
    Prescot
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have no problems great customer service and the broadband TV and landline are spot on
  • Reviewer
    Location
    Hayes
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst network and worst customer service ever.I ll inform all my friends to avoid as much as possible sky.From one month already i have no internet because they ve canceled my contract ilegaly and when it comes to put things right,they don t know about theyr head.I ve just been visited by an engineer today to inform me that i have no fibre so he can do anything
  • Reviewer
    Location
    West yorkshfie
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So I have been back and forth with sky for quite some time now. I have been a loyal customer of 3 years and never had any issues. I still don’t with my broadband it is my call lines which I have a issue with. I have parents who are not British born and even though I have told them several times the timings to use the phone so there are no additional charges on the bill but they don’t seem to understand it. I contacted sky to ask for them to add a bar/band of some sort on the phone lines to be used only during the times which is stated in the contact and to support me a little as my bills for sky have been rocketing and nobody could help. I asked to cancel my subscription for my landline and was told legally I can’t as my contract states 18 months and can’t cancel till then. I honestly wish I read the T&C. Future customers keep away from sky they do not support customers and trap them into a long term contract! Once my contract end I will not be returning to sky and will advise anyone I come across to stay clear.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky is pathatic pathatic. Very very bad connection worst customer service. I wanted to upgrade my broad band speed, witch they were not able to and were asking me to contact open reach if ask them to upgrade their services then we will be able to upgrade sky services. Even the agent said if you want to upgrade this is not sky problem. Pathatic.
  • Reviewer
    Location
    Dereham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband I’ve ever had keep losing connection ands it’s really annoying.
    Supposed to be super fast broadband what a joke.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Literally a ******* waste of money
    2 weeks ago my wifi was not working, so I got a new broadband and still then the wifi has gotten worse.
    I couldn't believe how disgusting it was so I tried it on a fresh new laptop, better than my old one.

    The results were the same, it's just the wifi

    DO NOT BUY SKY!!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I have never experienced such appalling customer service. Their record keeping is unbelievably poor which means you inevitably spend hours of your life chasing them whenever anything goes wrong, which is frequent. Cannot recommend less.
  • Reviewer
    Location
    Mabolo
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Its the worst network connection i have ever experienced. There are so many different wifi brands I encountered but this is the waste wifi network i ever got. Its so awful everytime they give the worst experience. No words waste of money and time and everything. Patiently waiting for there good service but i got to know that they never provide the good service connection.
  • Reviewer
    Location
    L,a
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    It’s not THAT bad, but every once I a while I always get disconnected or the wifi just doesn’t wanna work. And it’s really annoying but other than that there is nothing much to say
  • Reviewer
    Location
    Wakefield
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    I seriously wouldn't bother, we have been stuck with no Internet connection for the last 28 days!
    My girlfriend works from home and needs constant Internet connection for her job.

    When asked about a temporary Internet solution we were told they don't provide anything like that.

    So I've had to pay for another solution to get us around this issue.

    Just doesn't sit right when on day 25 you see an engineer outside scratching his head when openreach know there is an issue but haven't relayed the info.
    Same pole otherside of the road he said he was on phone call number 10!to figure out what was heppening. He was fuming when I told him they knew about it already, he spent 2 days on the same fault that cannot even be fixed from there. It's in the exchange.
    Sky have been useless at dealing with it and keeping us updated, just generic texts saying the fault still isn't fixed.
  • Reviewer
    Location
    Boston
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    In hindsight the biggest mistake I have ever made is signing up for Sky fibre broadband. It is utter *****. The price you sign up for is not the price you pay. Can’t even watch Netflix or Amazon prime due to not loading due to broadband dropping every other day. Our previous provider worked 100% all the time. We changed provider because previous provider prices were too high. Guess what I am now paying the same price do to Sky Lies. I have another 14 months of this **** I would rate sky with a middle finger. Avoid like the plague.
  • Reviewer
    Location
    Birchington
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely horrific. If you want a good wifi for gaming get bt!
  • Reviewer
    Location
    Edlesborough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wish I didn’t go to Sky. Their service is awful. They said they’d send an engineer between 12-5pm today. We had to cancel a long awaited medical appointment, and they also said he’d phone before he came and he didn’t turn up!!! This service is pathetic!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.