Sky Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.
Recent Customer Ratings for Sky
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 13602 customer ratings since 2018-07-22 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
1605 Customer Reviews for Sky
| Reviewer | Location | Reviewing | Date | Ratings |
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Made switch from BT to Sky 3 years ago and upgraded to Sky Q 12 months ago. Get 40Mbps speed reliably and good service from Sky. Expert installation of Sky Q with new hub/router, 2 day response to Replace Sky Q box. Negotiated reduced cost for broadband connection. Can’t complain like the others. |
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| Phil | Tunbridge Wells | Sky | 2018-10-09 | |
Lost so much speed since I moved house. Paying £25 a month for 2mbps download and not a mb of upload. |
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| Motiur | Bradford | Sky | 2018-10-09 | |
Avoid like the plaque..........changed to fast fibre broadband and lost all WiFi in my rooms, just as well I’ve only been in this contract a few weeks, tomorrow I will be removing myself from the contract, phoned to complain and everything’s my fault as there giving me the best speed eeeehhhhhh don’t think so there’s nothing changed from my side of things |
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| Jennifer | Glasgow | Sky | 2018-10-08 | |
I was a new customer with Sky. But now I wish I never joined Sky. I have so many regrets.I have had two months of nightmare. The Wifi on my mobile and my sons mobile we had no connection with the internet. I called 3 to 4 times to Sky customer services and I was told to follow the instructions online and change the channel number. when I wanted Sky to send someone out to check our lines it was clear to me they didn't want to waste their money sending someone out. I waited for the Manager to contact me but I got no call back. I had to pay £20 to Vodafone network for internet and I was at the paying Sky £22 too for the service I wasn't receiving.I waited over two months but we were receiving no internet connection on our phones. I Then cancelled the contract with Sky But I have to now pay a fee of £79.20 for cancellation. it wasn't even my fault. I feel I was taken advantage of. They don't want to waste a penny on their customers but instead they take money off them even though we're not at fault. no one was bothered. I have never had bad experience with any other network services. I will never join Sky again I've lost a lot of money because of them. |
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| Mrs Akhter | Stoke on Trent | Sky | 2018-10-08 | |
Constantly cutting out, randomly and unexpectedly. Comes back to strength, then normally will cut out again. This usually happens late afternoon/ evening/ night, however I wouldn’t know how it worked during the day as I’m not home. The wifi worked perfectly; I would say amazingly when first installed, but has gone downhill recently, and only joined sky this year! Very unsatisfactory. |
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| Charlotte | Bedfordshire | Sky | 2018-10-07 | |
Since having our q box fitted 11months a go our house has suddenly become plagued with cognitively issues. |
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| Lisa | Southborough | Sky | 2018-10-05 | |
I was holding high regards for this company but until I noted that I was being ripped off with £10.00 evry month for 2 years on a service that I don’t use ( sky+ subscription) I’ve only sign in for broad band and phone line services when I reniewed my contract again. I was hoping to claim back but they said it’s my fault as I don’t check my bill details.... scum company... grrr and worst is very unrealiable broadband with a lot of time no internet!!!!! |
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| Bernard | Bethnal Green, London | Sky | 2018-10-05 | |
Had sky broadband a few months, totally honest....Wouldn't bother, spend more time on phone to sky because of poor service. Recently sent new hub. No different. You would think how much money goes into sky that they would provide a decent broadband service but no. Looking for a new provider. I would advise other people to do the same. No doubt they will post some bull saying they offer excellent service. Sign up & see for yourself. |
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| Mark oldfield | Chesterfield | Sky | 2018-10-04 | |
Having told sky it was vital to have my number ported from previous supplier as I'm self employed. They cocked it up and did not do this gave me a new number. After conversations with one person who did try to help me my number was lost and not retrievable. I explained the impact and financial loss and the possible loss of new business and all I got was a sorry. No compensation. Rubbish. |
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| GEORGE | Isle of wight | Sky | 2018-10-04 | |
Most nights we have no signal and have to use our phones and 4G to get on the internet. Programmes won't even download on the Q boxes. Have had every excuse in the book from Sky. Most of the time they try and blame our devices and say it's nothing to do with them. Customer Service is appalling. I've been told that I've never complained before when I've phoned up numerous times, I've been told that they sent an engineer to my house who came in and did extensive work then been called a liar when I've said this never happened and must be another customer..... thier response- 'perhaps one of your children let them in????' .... We're planning to switch as soon as possible. |
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| Rashael | Cheshunt | Sky | 2018-10-02 | |
absolute ridiculous company to have installed! upgraded to sky q and multiroom and was told a specific amount that we would be getting charged to then have an email stating we was being charged double, after already paying installation fees!! rang up to be advised we cant expect to get a month free !!! (not what we was asking), but given we was misinformed in the first place is a joke, was going to cancel and he said we would still ve charged this month and next month even though we hadn't even used it!! asked 2 speak with a manager and was told that no one else was there and that it wasn’t a manager’s priority to deal with something like this !! the customer service i received was unbeleievabley disgusting it was as if the agent couldnt be bothered as he stated he wasn’t supposed to be in today so clearly didn’t want to deal with our query! i am expecting a call back from a manager on Wednesday as i waa told the department was closed until then (rubbish), if i dont receive that then this wont be the last reveiw i write !!! |
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| jamie | royton | Sky | 2018-10-01 | |
Just awful. We were promised lightning fast fibre but got copper wires and slow internet. Customer care tried to deal with the matter with reams of text messages - bizarre. OFCOM needs to investigate this circus. |
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| Unhappy Sky Subscriber | Grayshott, Surrey | Sky | 2018-09-30 | |
Their customer services are among the best I've used which is one of the reasons I've stayed with them over the years, but the broadband speeds in our area are rubbish. I am supposed to get up to 24MB and my latest speed test shows I get around 4. |
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| DR | Hither Green, London | Sky | 2018-09-28 | |
So useless that they can't even get me connected. Constant shifting excuses, blaming Openreach and lies. If this is how a new customer is treated i dread to think how they treat existing ones. |
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| arfajob | Surrey | Sky | 2018-09-24 | |
First the good points. With the exception of one breakdown for 5 days at the very beginning of my contract, my internet has worked solidly for months. |
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| Jamie | Cambridgeshire | Sky | 2018-09-21 | |
Discusting service. I can’t actually believe they haven’t been shut down as a provider. The extreme arrogance not to improve their service after years of constant known issues is astounding! Clearly, they just want to take client’s money and not give anything in return. Anyone that pays for their so called service is just blinding giving their money away to the greedy directors who couldn’t care less for their customers while they enjoy their nice expensive lifestyles. I have wasted so much of my money over the years on Sky, but no more. I’m changing providers and refuse to ever use Sky again. I hope everyone who reads this does the same as you all deserve much better! |
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| Bobby B | Leeds | Sky | 2018-09-20 | |
Poor performance . Seems very slow at times. Did a speed test several times, and on average, download speed averages just under 7mbps |
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| Peter weston | Leicester | Sky | 2018-09-20 | |
Sky is the worst internet provider i ever had. The internet drops all the time, the speed is horrendous. Can't wait to be over with them soon. |
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| Aleksandra G | Leeds | Sky | 2018-09-20 | |
I think the speed needs to be upgraded |
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| Peter weston | Leicester | Sky | 2018-09-18 | |
Sky has gone down the pan. Rejoined after 18 months and found the reliability is horrendous! I have a year left on the contract and will never go back to sky. You just get fobbed off by customer services. I thought virgin was bad but they're far better than sky when dealing with broadband! |
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| Mark | Portsmouth | Sky | 2018-09-14 | |
My sky installation so far |
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| Ran | Sandwell | Sky | 2018-09-14 | |
Beware of sky. The first 6 months of my 18 month contract they kept getting my bill wrong. Always overcharging never under charged. I phoned to cancel last month as my contract was finishing. They never disconnected services and I now have to pay an extra month which is when it was due to increase. If they don't disconnect next month they can sue me.each time I talk to sky agent I get different answer. Incident ly when they first installed they put my landline and broadband in the wrong address so had to wait another month with no telephone and broadband which they charged for. Please people avoid this company like the plague |
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| Alan robinson | Southend on sea | Sky | 2018-09-12 | |
RUBBISH. Chats never available, useless customer service. If you have a problem, they just tell you to contact someone else, or to contact them another time. I should have had my broadband installed 11 days ago but I'm still without wifi at least for ten days. 0/10 would not recommend. |
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| vanessa | Aberdeen | Sky | 2018-09-11 | |
BEWARE OF THIS COMPANY - in the middle of July I agreed to switch to Sky from BT as they were proposing a minimum broadband speed of 55 Mbps which was more than I was getting at BT (50Mbps-ish). I agreed to do so and agreed to sign for 18 months for a whole package that included TV, calls and Broadband. |
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| Zsofia | Nottingham | Sky | 2018-09-10 | |
Tried to join today after having trouble joining plusnet! I checked out a deal online and called them as i would rather speak to a real person and obviously dont have broadband at my address (hence getting set up with sky broadband). I got to the end of the call and was told to get the full package i want i would have to do my order online, i was given no other choice. I went online and placed my order, they said they were going to charge my card £25, turns out they actually charged £45 pounds and assumed we needed a new phone line fitted at this address costing £20 to send an engineer out to do it. Called Sky and told them what had happened, they refused to refund the £20 although we did not need the service, and suggested we cancel our order with sky to get a full refund and then start again. I took their advice and cancelled. Later on that evening i tried to join a different broadband provider, only to be told that i would not be able to join any other provider because i have a pending cancellation and sky have hold of my line for another week! Appalling customer service and theives. Easy for these companies to take your money near impossible to get it back. STAY AWAY FROM SKY. |
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| James | Worcester | Sky | 2018-09-06 | |
Sky broadband the worst I have ever experienced , considering we pay for sky fibre MAX! On a daily basis we have internet issues, i would call to complain and they weren’t very helpful of the matter, told me I would need to call and log complaints every time the issue happened - who has time to call sky everyday? Not me! As I was in a contract I had to live with the issues for 12 months, technical telephone support couldn’t help, told me I’d be charged for an engineer to visit?! So in the end I would use the 4G on my mobile as it was quicker!! I live in an average size house but the WiFi doesn’t reach the back bedroom so tried to sell me a WiFi booster!! Everyone I know who has or had sky have or had issues. I would NOT recommend at all! |
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| Chloe | Flintshire, North Wales | Sky | 2018-09-04 | |
Had Sky Broadband for 11 months so far completely dissatisfied breaks down at least once a day signal weak I've now got extra data on my phone because I can't rely on the broadband today working |
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| Paul | Basildon | Sky | 2018-09-03 | |
Had Sky Broadband for 11 months so far completely dissatisfied breaks down at least once a day signal weak I've now got extra data on my phone because I can't rely on the broadband today working |
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| Paul | Basildon | Sky | 2018-09-03 | |
For a couple of days now I have been trying to push them for a refund of a balance in credit after cancelling their services. There are only 2 contact options available: fb messenger and a phone number. WAITING TIME ON FB : 70 minutes!!!!!!!!! When trying to call them, I am constantly getting a message about the staff being in training and the waiting time over 30 min!!! THEIR CUSTOMER SERVICE DOES NOT EXSIST! |
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| Eva | Kent | Sky | 2018-09-03 | |
I could almost be forgiving in this review if I was willing to stoop as low as this company has. |
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| Leo | Uk | Sky | 2018-09-02 | |
Very difficult to get through to CS using their "live chat" facility. Phone team unable to offer any real deals. Lure in with great deals then more than double after deal ends. Broadband with sky feels congested during the evening. |
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| Nicole Ahmed | Newcastle Upon Tyne | Sky | 2018-09-02 | |
Supposed to have fibre broadband. Granted its not anywhere near as fast as virgin or BT but I wouldn't care if the internet didn't keep cutting out!! |
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| John | Edgware | Sky | 2018-08-30 | |
Sky Broadband Is Absolute Rubbish, Internet Keeps Disconnecting saying to open browser when open comes up with trouble shooting and that's aload of rubbish also as it don't fix nothing, if it only happans once in a blue moon I wouldn't care, buts it happans all the time!! Would like this resolved or I will be moving to someone else for Broadband and TV!! And make sure none of my friends and family ever sign up to sky and if they're with sky I will be advising them to leave and go else where, many thanks Steve. |
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| Steve | Pembrokeshire | Sky | 2018-08-30 | |
It took me 20 hours of chat on Sky's IM messenger app for them to mistakenly block my account and then cut me off. |
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| Daniel | London | Sky | 2018-08-29 | |
Constant cuts with the broadband late in the evening early hours,good customer service |
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| Evethere | Oldham | Sky | 2018-08-28 | |
Switched to sky for mobile and broadband, mobile took 3 days to switch /port my number and had cheak to charge me for late payment when each service debits on different days, then when engineer came to install broadband he assaulted me and I never been more disgusted with any provider and not even an apology, up to you but I can safely say they treat customers disgusting and charge you extra for that service |
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| Daniel | Rochester | Sky | 2018-08-28 | |
Sorry to say your service is very poor so as soon as possible we will be moving to another provider. We couldn't even get in touch on the telephone. Surely you should be providing a professional service considering you charge more than BT |
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| John | Abergavenny | Sky | 2018-08-27 | |
Just had faster fibre installed for £25 a month for 18 months and up to now everything went smoothly from ordering to job done. Can't fault speed as I am getting 39 mps at all times so at the moment I can say that I am happy with Sky |
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| Ian | LythamStAnnes | Sky | 2018-08-26 | |
Writing this review as I have had just about enough of sky. I was told we would have superfast when I signed up but I am currently looking at my spotify which says 'can't search while offline' but I'm not offline!! I am literally right by the hub. Rubbish for just about everything except on rare occasions and if you're a gamer don't even think about it. You won't be able to stream, you'll have serious lag and a download time of around 8 hours for new games. Thanks sky! |
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| Louise | Llanddaniel | Sky | 2018-08-24 | |
I’m writing this review to tell you to stay well away from sky WiFi. The shear amount of people writing only negative comments may look absurd but as a sky user myself the negative comments couldn’t be more bang on. I’ve used sky for around 3 years now, I had no problems with it for the first few months and then all of a sudden the promised connection utterly vanished. I have tried contacting customer service about this but all they do is flip it onto you asking wether you have checked your end of it because there’s is ‘prestine’. Overall sky broadband is one of the worst networks for anything you use it for. I do not usually write reviews but I felt as if it was a duty of me to help no one else get scammed as much as I did |
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| John | Cheshire | Sky | 2018-08-23 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
