Sky Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.
Recent Customer Ratings for Sky
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 9050 customer ratings since 2019-06-03 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
1763 Customer Reviews for Sky
| Reviewer | Location | Reviewing | Date | Ratings |
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Awful. Absolutely terrible service, drops out all the time, sky q doesnt work properly and engineers seem unable to fix, customer care unable to help. I pay over 80 a month for a premium service which is incompetent, incapable, just downright disappointing. Please dont make my Mistake. Ive spent hours, literally on the phone, on hold, meeting engineers and all to no avail. Now theyve cancelled a much needed appointment and sent me a text!! Unbelievably dire service. Beyond me, its so poor. |
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| Robina | Northampton | Sky | 2019-07-15 | |
been on this sky broadband for 4 years and its been the worst service ever. internet gets cut out in the middle of the night for no reason and when my internet stops working it takes them 3-4 weeks sometimes for sky to fix the problem. I requested a home move for 2 weeks advance and asked for my internet to stay on until then. the next day my internet gets cut out. when i phoned about the problem ive been told nothing can be done and the internet wont get turned on. i try to explain that is not what i want or asked for but the rubbish manager that i spoke to said he will look back into the phone and see what was said. but even so what is the point. i wanted to cancel my move with sky and let the contract run out with them which expires next month but they wont even let me do that. managers do not know how to speak to a customer aswell some being very cheeky. in the area i live in no they is no other services thats why we choice and stayed with sky but after today i am happy after 4 years i will be leaving |
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| Junaid | CREWE | Sky | 2019-07-15 | |
First of all, I am greatly disappointed from the Sky service so far. |
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| Vin | Loughborough | Sky | 2019-07-12 | |
Awful service. Had to terminate contact early because it was unbearable, then charged early termination fee. Never going with them again |
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| Aled | Manchester | Sky | 2019-07-11 | |
Well what can I say our sky tv and broadband was meant to be installed today we was told it was to be done between 12-5 at ten to 5 today we then got a phone call saying that our installation hasn’t been added so yes we now have no sky we have been waiting for the last 2 weeks to finally have a decent tv they then told us that the next installation date was the 15th July...... 2 weeks really they couldn’t do better than two weeks they say about the best customer service what a load of bxxxxcks I will be going to the governing body of sky for my compensation I have been totally discrased end of!!!! |
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| Jake franklin | Harwell | Sky | 2019-07-06 | |
WORST POSSIBLE internet provider. Horrible customer service. Nothing works. I just purchased an upgrade to fiver only to be informed that my router isn’t synchronising well. They then told me an engineer would come to my house to fix this but they are having “technical difficulties” and can’t book the engineer. SO unprofessional. I am completely enraged and this lack of knowledge. |
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| Nicole Bainov | London | Sky | 2019-07-03 | |
Our monthly bills are around £100. We experience signal problems and on our Sky app we get 9mb but with you it is nearer to 8mb. We were promised 10mb yet Sky has only sent BT engineers who say connection is good. We have requested compensation for the numerous times we have had no Internet and several occasions when we had no phone. If you could advise on how to speak to someone at Sky who doesn’t keep avoiding our issue instead of giving us answers we would appreciate it. Thank you |
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| John Fisher | Weston-super-Mare | Sky | 2019-07-02 | |
Service stopped on 28th June, and called three times just to confirm if there will be further bill, got a negative answer said I already paid everything, my account will be closed. And yet this morning waking up with £40.99 charge for July, called customer service, got the answer 'oh our customer service should of changed your billing date later as if they left if on 1st every month then we normally request the money already, we cant help in this case, will only refund you next month'. Less than ideal. Trying to complain now. |
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| Li | Portsmouth | Sky | 2019-07-01 | |
Oh my god. Every. Single. Night. |
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| Louis Hendrich | Yeovil | Sky | 2019-06-28 | |
I've been using Sky broadband since they bought UK Online and therefore acquired me as a customer. A couple of years ago I switched from standard broadband to fibre - originally the 35Mbps package, but they upgraded me for free to the full 72Mbps. |
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| Mike | Beaconsfield | Sky | 2019-06-27 | |
rip off company tried cancelling over 2 years ago, thought account was now closed as spoke to many people at sky, now they have pased on to a *third* debt recovery company after sending me letters every few weeks, come back to sky ! no way !!! |
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| barry | essex | Sky | 2019-06-27 | |
This company is the worst, poor service, if you call with a problem your left 9n hold for 20 min. Or more. Dont ever give them you debit card number they just take money out of your account without permission and then wont givebit back, make excuse why they took it. Sent 5hem hack thier equiptment and cancled service, had phone, tv and broadband, never use them again and if you need anyone do not use skym piss poor service and 5heir crooks |
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| Joanne | Ft. Pierce | Sky | 2019-06-26 | |
Customer for over 15 years and little advice, no help, only wanted me to upgrade to other service, not interested in fixing the 1.7mb download speed. paying for 37mb, which sky say I have, but not according to broadband speed check... |
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| ken | liverpool | Sky | 2019-06-24 | |
I'm currently paying the top rate for my broadband but feel as if I'm not getting what I'm paying for. I'm a online gamer and I get alot of speed up lag. Im told this is due to bad internet stability. When I test my connection online I get 10mb download Max but I pay for fibre. Would love to see a specialist come test my connection. Thinking of changing tbh |
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| Natasha Murphy | ENNISKILLEN | Sky | 2019-06-23 | |
SKY - The worst broadband ever I could see until now. I don't have words. My internet works 1,2 weeks/ month , in a slowly way and the connection is very bad. I sincerely don't recommend it. |
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| Georgiana | luton | Sky | 2019-06-21 | |
Slow or non existant |
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| Brian Scott | 52 Chester's Avenue | Sky | 2019-06-20 | |
I used Sky for four months after returning from abroad (my lodger chose them). Service was patchy, intermittent, with daily drop outs. I was with another provider previously for four years and never had any of these problems. |
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| David | Cardiff | Sky | 2019-06-06 | |
Broadband speed has never been good but is worse than ever now. Every speed test I do tells me my speed is slow or line not stable. Downloads take forever, streaming buffers. |
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| Fred Royles | Sheffield | Sky | 2019-06-03 | |
Thank you for your service and thank you to the technician that went above and beyond! This equals a 9 or 10 |
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| Jorge | London | Sky | 2019-06-01 | |
one of the worst internet providers, one of the most slowest download and upload speeds, HORRIBLE ping even with an ethernet cable. never buy from this provider. |
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| Kev | UK | Sky | 2019-05-30 | |
Sky set up our new internet today. The so called engineer said it's all live and up and running. I checked immediately and it wasn't connected to the internet. Sky customer services say the whole area is down!!!! We no because my neighbors internet isn't down. |
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| Charlie | Islington | Sky | 2019-05-29 | |
ive just come off holiday and had a better internet connection! very poor download speeds and even worse when using sky tv because you have to download shows to watch them unlike virgin! the range on the wifi is the worst ive ever experienced! it dont reach my bedroom or my garden! in summery i wish i stayed with virgin, but the price was good so i thought it was worth a try.. i was wrong |
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| adam | birmingham | Sky | 2019-05-26 | |
Utter rubbish. |
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| jpc123 | Devon | Sky | 2019-05-24 | |
Dear Sir/Madan |
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| Margarita Fjodorova | Chelmsford | Sky | 2019-05-23 | |
This is very bad broadband service anyone can have. |
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| Anonymous | London | Sky | 2019-05-18 | |
Shocking!!!! A bunch of cowboys, will rob you. Ignore your calls and emails. Refuse to refund to give you quoted price. Always blame the customer. I have to accept I will never get back the mo ey overcharged unless I pay to go to a small claims court. Should not be allowed to operate in the UK. JOKERS |
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| Becky baines | Southampton | Sky | 2019-05-08 | |
no problem with staff. had wifi 9mnths goes off will nilly use our own phne data,programs wnt record sky said wifi reboots between 2am 7am. moved all living room round as cnt have rooter on glass near glass.paying for a service which is not being provided |
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| c hussain | bolton | Sky | 2019-05-06 | |
Just make sure not to disconnect your sky broadband |
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| Bodjet | Belfast | Sky | 2019-05-06 | |
We had to contact Sky after one of their engineers installed a new system to our neighbour. As a result of doing so it resulted in losing our signal / unable to access any services. This was 100% their error & their attempts at a resolution was leaving us without any services for 4 days until "an engineer was in our area". No attempt was made to resolve speedily ie an engineer next day. Even with their proposed date again no flexibility was given to give a morning slot only PM. We have escalated past their supervisor to a manager but I have little confidence the manager will recontact me.APALLING CUSTOMER SERVICE!!!!! |
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| Lorna Parton | Stafford | Sky | 2019-05-04 | |
Hi, |
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| Akvile | Sidcup | Sky | 2019-05-01 | |
I have had appalling customer service from Sky, really disappointed having been a loyal customer since 2011. I have been taken advantage of with price increases for services I haven't signed up for. I have been made to pay twice the amount i originally agreed with increases every year relating to services (land-line and voice mail) i don't use or signed up for but they automatically rolled me into. Sky claims every price increase has been communicated to me because they have a dormant email from when I signed up. I am taking the matter to CISAS after a poor customer service to resolve the matter. |
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| Abraham | London | Sky | 2019-04-26 | |
i was told i was on unlimited bband only to find in the past 3 months i have paid £11 to £12 a month extra even back in jan 2019 i had to pay extra again for something i supposedly removed which i deny ever doing so my package has always been the same for many many years but in the last 12months it has risen by over £20 extra so when game of thrones and jamestown end so does my sky contract i am not being forced into paying for all its outdated and over the hill sports stars including spit the dog carragher he is as disgusting as sky and its customer services your company is crap any one member of the public reads this BE WARNED they will fleece you and they wont bat a eyelid doing it |
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| leslie beston | ROMSEY | Sky | 2019-04-26 | |
Hello, |
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| Elena | Dorking | Sky | 2019-04-24 | |
Hi there, |
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| Michal | London | Sky | 2019-04-23 | |
I have been a client for sky broadband for 3 years and am more than happy with their service . Their customer service team are always friendly and helpful. Technicians are knowledgeable, professional and ready to explain anything I don’t understand as always one of the team member called Amruth assist me and was able to solve the issue immediately he even gave me a discount for my next few months bill as a way of apologising on behalf of sky . |
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| Selam | Manchester | Sky | 2019-04-17 | |
I have been with Virgin for a number of years. Fibre optic broadband was excellent and the basic TV package met our needs. However like most companies the deal ran out and I meant to look for a cheaper provider. Telephone call from Sky’s sales team with an offer of £35 per month for unlimited broadband, around £300+ tv channel and unlimited landline calls for up to 1 hour. Broadband mediocre, definitely not as good as virgin. The Sky salesman said it would easily match Virgin if not it would be better. Lie number 1and some of the channels I got with virgin which I expected to be included such as 4hd are not. Spoke to customer services and I’m still waiting for a call back 4 days later and to top it off Sky have increased the prices before I’ve even had a bill at £35. So lie number 2. If I am sold a deal at £35 for 18 months that’s what I expect. Sale under false promises of a service Sky can not deliver. DONT BOTHER GOING WITH SKY. Needless to say I will be moving to another provider as soon as I am able to. When I did complain the rep said he’d call me back but never did. Lie number 3. |
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| Karen Daly | West Yorkshire | Sky | 2019-04-14 | |
I have been looking through reviews for a long time and the comments are boring and endless constant complaint for every company so who is the best and what's the alternative. Rather than rant like a typical Brit let's turn this to logic . I'm a computer programmer and know my way around . First of all if you have a PS4 or x-box then stay away from talk talk and plus net tragic management services will cause drop outs from 3 to 6pm and this will wind up your child playing fortnight then that's on you . Use these services if it's just a few mobiles and I pads prices very reasonable .. Vodafone have great BB but UK based only for mobile its the hub that lets itself down only able to manage 9 devices at a time .. virgin media offer highest download speed but they scare you into thinking you need more than you need..let's be honest how many of you out there understand speeds..?? The higher the number does not mean faster internet it's faster download ask around you home first there is no point to virgin unless you download and they are a dice roll some places amazing but differs from house to house. Now for sky this is who I'm with now great company if you know what your doing ..for the single people out there at the end of your contract speak to cancellations rather that the discount team refuse the first offer then wait for them to call you back ..in a relationship cancel at the end and start again in partners name. sky is suitable for people that love TV not a every now and then person and don't read these rubbish reviews do a Google search it top 2 rated BB providers bt and sky..bt BB and Custer service perfect all round but TV is very basic. Sky Freesat basicly..all companies have bad comments we only reveiw when we're angry and the world ain't perfect umbrellas still turn inside..one thing that did bug me is that most comments for sky are from people being with them for 25 years ..let's face it most marriages don't last long but I bet the husband or wife at least got a compliment along the way..look at off com reveiws drop outs etc amount of fines payed too being virgin at the highest very rarely providing advertised speed and ofcom are always on there heels..so far sky is best for me the best TV they have a deal now with Netflix and have the best phone network and voted the best and only done BB for 3 years..last tip of the day if you want an extra sky q mini box phone to cancel before you go live and advice another company will do set up cheaper you may get it free also take out a mini box at point of sale alot cheaper ..well free in fact..as for the rest of the dribble of messages man up princess no one cares if the engineer was late and you missed the first half of ya kids footy game has zero relavance to people making a decision .. |
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| Michael | Oxford | Sky | 2019-04-12 | |
Usually it is just unstable, sometimes working sometimes disconnecting. Occasionally it fails when I am making a transaction. This week it completely stops working and after speaking with customer service for 2 hours we were told that they needed 2 days to fix it. Next day, we were then told that they needed another 5 days. Next day they said it was fixed but it's not - spending another 3-4 hours with them going through stupid processes that we'd tried, and they told us that it needs another engineer visit 5 days after. When I asked for compensation, they said it's by day, which means £0.67 per day. What an amazing experience with Sky. |
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| Y | Lewisham | Sky | 2019-04-11 | |
My sky broadband is complete rubbish it seemed really good at first but after a few months it has dropped massively. Appreciate that there are multiple users in my house but that only explained the drop in speed and not why it randomly disconnects at will multip times a day. The step by step help is also unless as it changes nothing and contacting an actual person is impossible unless your willing to pay £3.50per min. I personally find this to be a joke and will be switch providers as soon as possible |
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| Lee | Crewe | Sky | 2019-04-11 | |
DON’T BE REELED IN BY SKY’s DEALS WITH BROADBAND AND TV. Their customer service is long and when they send out an engineer the likely hood of them not coming is very high. Disconnects are extremely common and the router is appauling. Do not recommend. Go for a smaller ISP who will look after you And does not assume that your wallet is a pit of endless money. Worst ISP ever... |
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| Jeffery | Birmingham | Sky | 2019-04-10 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
