Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 15072 customer ratings since 2018-05-20 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1578 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Had Sky Broadband for 11 months so far completely dissatisfied breaks down at least once a day signal weak I've now got extra data on my phone because I can't rely on the broadband today working
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Basildon Sky  
For a couple of days now I have been trying to push them for a refund of a balance in credit after cancelling their services. There are only 2 contact options available: fb messenger and a phone number. WAITING TIME ON FB : 70 minutes!!!!!!!!! When trying to call them, I am constantly getting a message about the staff being in training and the waiting time over 30 min!!! THEIR CUSTOMER SERVICE DOES NOT EXSIST!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent Sky  
I could almost be forgiving in this review if I was willing to stoop as low as this company has.
Customer service comes in handy when you want some unfathomable under-trained scab of a human being patronising you asking things like “is it definitely turned on?”. No sir, I completely had no idea about that one, thanks bob. Now these are supposed to be the people you go to for help, but when they sense stress in your voice that was brought on by the problem you need them to fix, they get defensive and hang up or they will argue with you. Now I don’t know if that’s just how they treat all their young customers but you really can sense these guys hit rock bottom and fell right through the ****.
The guys they employ to install the router are just as bad, the first guy came and shoved it in my hall with the wires running across the whole hallway as the only other plug in the hall was at the opposite end. The second guy who came out to fix it drilled a hole in the wall in my spare room instead of installing it in my living room where it could possibly have a better chance of working at all.
They occasionally drop huge bills on you for whatever reason they decide, and they take money out of your bank account at random dates (this can really **** some people over)
Anyone I have ever met that works for this **** stain of a company has been mentally unable to communicate in any empathetic or even competent way or is in their mid 30’s still living with their parents.
The broadband being 11mbps in comparison to virgin going up into the 300’s really shows that they’ll sell anything regardless of the quality that is out their that they should be trying to compete with.
Long story short, these guys and anyone associated with these guys are moralless, empty people that just want your money. They don’t give a **** about what there selling, I’d be stunned if they even ******* know.
In summary, don’t go near sky, they’re a total joke and should have ran out of business years ago
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk Sky  
Very difficult to get through to CS using their "live chat" facility. Phone team unable to offer any real deals. Lure in with great deals then more than double after deal ends. Broadband with sky feels congested during the evening.

The difference in deals for new customers and old is really terrible. If you have a choice of signing up with a provider that doesn't more than double the prices after their deal ends and has good customer service track records - go for that!!
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Newcastle Upon Tyne Sky  
Supposed to have fibre broadband. Granted its not anywhere near as fast as virgin or BT but I wouldn't care if the internet didn't keep cutting out!!
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Edgware Sky  
Sky Broadband Is Absolute Rubbish, Internet Keeps Disconnecting saying to open browser when open comes up with trouble shooting and that's aload of rubbish also as it don't fix nothing, if it only happans once in a blue moon I wouldn't care, buts it happans all the time!! Would like this resolved or I will be moving to someone else for Broadband and TV!! And make sure none of my friends and family ever sign up to sky and if they're with sky I will be advising them to leave and go else where, many thanks Steve.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pembrokeshire Sky  
It took me 20 hours of chat on Sky's IM messenger app for them to mistakenly block my account and then cut me off.

For such a large company, their customer service is terrible.

DO NOT RECOMMEND
London Sky  
Constant cuts with the broadband late in the evening early hours,good customer service
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Oldham Sky  
Switched to sky for mobile and broadband, mobile took 3 days to switch /port my number and had cheak to charge me for late payment when each service debits on different days, then when engineer came to install broadband he assaulted me and I never been more disgusted with any provider and not even an apology, up to you but I can safely say they treat customers disgusting and charge you extra for that service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Rochester Sky  
Sorry to say your service is very poor so as soon as possible we will be moving to another provider. We couldn't even get in touch on the telephone. Surely you should be providing a professional service considering you charge more than BT
Abergavenny Sky  
Just had faster fibre installed for £25 a month for 18 months and up to now everything went smoothly from ordering to job done. Can't fault speed as I am getting 39 mps at all times so at the moment I can say that I am happy with Sky
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
LythamStAnnes Sky  
Writing this review as I have had just about enough of sky. I was told we would have superfast when I signed up but I am currently looking at my spotify which says 'can't search while offline' but I'm not offline!! I am literally right by the hub. Rubbish for just about everything except on rare occasions and if you're a gamer don't even think about it. You won't be able to stream, you'll have serious lag and a download time of around 8 hours for new games. Thanks sky!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Llanddaniel Sky  
I’m writing this review to tell you to stay well away from sky WiFi. The shear amount of people writing only negative comments may look absurd but as a sky user myself the negative comments couldn’t be more bang on. I’ve used sky for around 3 years now, I had no problems with it for the first few months and then all of a sudden the promised connection utterly vanished. I have tried contacting customer service about this but all they do is flip it onto you asking wether you have checked your end of it because there’s is ‘prestine’. Overall sky broadband is one of the worst networks for anything you use it for. I do not usually write reviews but I felt as if it was a duty of me to help no one else get scammed as much as I did
Cheshire Sky  
Just switched to faster speed after a year of 3mps and been told it was the fastest I can get and now they tell me I can have 48mps so I got it changed over and they done it without changing anything.why couldn't they provide me with the right speed in my first contract. Now they are providing me with less than half the speed they said they could privide. Not having another year of lies
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
West brom Sky  
Considering that Sky has an 11MBPS average speed in our area, we are extremely disappointed to only be getting 3.5MBPS especially in this age of technology, for a package that is "up to 24MBPS" it is suprising to see such inferior connectivity in the city. We are currently seeking alternative companies + speeds.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Cardiff East Sky  
Have been with sky for well over 10 years and the speed to be fair hasn't been too bad. That said, the reliability of the connection is terrible. Iv'e only really experienced how bad it is over the last few months. Connection always dropping and customer services asking what antivirus software I use.. Really!!! Sky should be ashamed of how they try to make out its the user end when we all know full well its their end. Sky used to be a really reliable service but like everything nowadays.. greed greed greed. AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Wirral Sky  
Just upgraded to sky broadband to replace over expensive EE. Wish I’d stayed with EE. Setup is tricky and customer support although patient and helpful could not fix the unusual behaviours of my Win10 machine. iPad works better but signal constantly drops. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
North Yorkshire Sky  
No issue with initial communication and setup. However, the signal drops out constantly . I have checked hub/followed guidance etc. But I guess I’m learning you get what you pay for. I wish I’d never left BT. It was pricey but ultra reliable and never lost signal in 6 years. I can’t even get the app to work. Can’t wait for my contract to be over and move providers. So disappointing- no number to ring them on any paperwork or emails.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
North Devon Sky  
I have been with Sky fibre since December
2017 speed should be 38 only get 17 to 27
and drops in and out.Upload speed .6
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Sky  
No wonder sky have such bad reviews for customer support. Just rang as have no internet connection and we are house sitting for a friend. I could barely hear the guy over the phone and kept asking him to repeat and he just cut me off.
Long Eatom Sky  
Just ahhahahahhaha 8 times its stopped playing a song on u tube and sky you no when we are not using you turn off as i carnt sleep and every night from 2am to 6am its offf your bad an im switching enoughs enough you mays well where white and black stripped jumpers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warrington Sky  
Very poor. Only ordinary broadband available in my area. Started with around 3mb and now down to 1mb when actually working.

Recently fibre has been made available in my area, call me cynical but has my service purposefully been slowed?

Sky's online broadband checker isn't working for me. Their response once I got through was to suggest I upgrade... At an upfront one off payment of £50 and the obvious increase in service charge.

I've moved to BT. Sky will not be getting our custom again.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Huddersfield Sky  
Have been trying actually speak to someone about my Increasing Sky Bill. Being the only user at the address. I was told that "amazing discounts" have been offered. Never saw any, this was in July 1917 apparently. My friend also Sky also never saw these.
  • Satisfaction
    1 star
  • Speed
    1 star
Northern Ireland Sky  
Worst WiFi I’ve ever experienced it only works when sitting in the room it’s in and it’s still slow and the advert saying it can be reached all over the house is rubbish! Don’t recommend!
Sky  
What a load of rubbish sky broadband is and that my sky app is a load of turd as well the Amount of messages I leave to no one getting back to me is a joke had enough of sky will be leaving ,any other company can't be as bad as this surley ,time for a change
Wirral Sky  
I never experienced the 10mbps speed or even near it dl speeds that is part of the contract, apparently the speed in our area average is atleast 400-600kbps (do the maths).. first month was dreadful as we got our connection cut off for 1 week.. there after connection was pretty much unstable.. the 1 star is for the customer service.. not the actual boradband service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LONDON Sky  
Ive been with sky for years and not really had many issues with them till the area had a nasty thunderstorm. We lost our phone and internet. I phoned them and they on Saturday morning and they said it would be repaied on the Monday, it wasnt. I sat on my mobile for over an hour Monday evrning waiting for the next supervisor and they cut me off before I said a word. So another hour plus waiting in the que and finally I got someone. They said my repair is a complex one, I didnt beleive them. they said I could take I was all ready in the process if leaving sky so I guess because Im leaving Sky they dont care. Th up yo a week to do the repair. Tanks Sky Ive given you many years of loyal service and because Im moving to EE because they are £25 cheaper you cant be bothered to reconect my phone and broardband. Thats poor loyalty for you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    2 stars
Spilsby Sky  
Avoid at all costs. Slow internet, always cuts out, not reliable. Its taken me 3 days on facebook chat and still waiting for them to resolve my situation. You are constantly being transferred over to different departments on chat. Expect next day replies, then you have to start all over again. Disgusting service, skys slogan is believe in better, thats right Ill take my money elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
They wouldn’t get WiFi this bad in 3rd world countries. Honestly don’t know where to start. Upgraded to sky fibre and since then it basically hasn’t worked. You call sky to help and they just run the same tests that say on their end it says it’s ‘stable’. Well if stable means your WiFi regularly switching off throughout the day and it being near impossible to play online without lagging, then boy it’s very stable. I honestly wouldn’t recommend this to anyone. The WiFi in a bar in Thailand had better connection, at least I could receive WhatsApp messages there. Never actually left a review in my life before this one cause I normally just think there’s a few people that have too much time on their hands, but seriously this broadband is so bad I’ve actually decided to write a review. Please do yourself a favour and stay as far away from this horrendous broadband as possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Very DISAPPOINTED with SKY, rip off, all they want is to take your money. Apparently the contracted ended 9 months ago no one got in touch n they have been taking £70 a month from my mum when the initial contract was £30. I spoke to the customer service guy he had no answers for my question apart from you are not getting no refund. Pure Robbery, slow broadband on top of that. ADVISE your friends and family to stay away from them, it's not worth the hassle.
Fuming
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Sky  
For a few years Sky is going down worst is broadband getting connection to connect to the internet after hour disconnected it's a day or two get a connection .Have to reset if that doesn't get you connected try wireless button front of Hub might work randomly so I had a connection through Vaio manager one evening for hour or two felt pleased done what I connected to do having paying for unlimited broadband might as well go limited disconnect computer .I was with Sky talk supported the person had to go off show my match for security reasons waited online within half an hour waiting I fell asleep .When I had awaken 8.50 message was left me contact Sky in the morning I look to see the time message was written 8.45 .Next day I will persevere see if I can make a connection might even buy ethernet cable used the cable that was inside box when I received Hub .I would had like to go wireless never always possible last year now vertically impossible .Reset all connections having left every tool disconnected hour or more ,double checked the Sky book of setting instructions pretty much very easy re -connecting telephone ,the hub with leads in hub package and separately connecting to new filter .My phone ,tablets work fine I I'm thinking Windows 7 Premium it's so old not able make certain connection to connect .I have made it on the net about 3days on off fed up days not able acheive set up .Strange after exiting for the night ,next day I was quite exited cos I found myself working on the internet I made it wasn't be .Wonder if I stayed put on the internet 24hrs would've stayed connected .Really stressed out .I couldn't get support from computer companies as no internet connection hadn't ever thought this I know now .Looking forward for your earliest reply .With kind regards
  • Satisfaction
    3 stars
Dorset Sky  
installation was meant to be 19062017 in actual fact was 26072018,in this time two children studying for a'levels and mock exams clocked up £112 worth of additional data on phones for revision.SKY as gesture of so called goodwill refunded twenty ponds activation fee.Uunder no circumstances do sky or bt open reach take any responsibility for additional charges incurred by my family due to their inability to supply services when agreed bear in mind that you no longer have services from previous internet service provider.DO NOT USE SKY THEY WILL TEST YOU TO THE LIMIT AND SIMPLY HIDE BEHIND CONTRACTS THEY ARE NOT WORTHY OF YOUR BUSINESS .The biggest thing to bear in mind is this just because they are a big company doesn't make them the best as this case highlights they have become too big to care .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
essex Sky  
Shocking WiFi you can only connect 1 Device with no lag at all not worth buying please don’t waste your money!!!
And it’s the slowest WiFi I have ever had and want to sort it out! Please up level it sky!
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    1 star
Wales Sky  
I’ve never hated a WiFi so much in the entirety of my life, in fact I’m using my mobile data to write this. Countless hours of complete and utter **** WiFi is driving me crazy, paying for sky fibre too which is meant to be the substitute for the original **** of a broadband system. Definitely cancelling soon and using another broadband, most stressful time due to this appalling WiFi
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oxford Sky  
Will never use sky again. Overpriced con you into your contact adding 18 months everytime you get a cinema oor sports. They up your bill and you cant do anything. The eifi is shocking. And to apeak to someone is like getting blood feom a stone
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wigan Sky  
after 18 years of loyalty i've finally had enough you can stick your broadband up your arse
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
woodford Sky  
Very pathetic service provided for home move. They do not understand what the problem is and constantly send an engineer who says that it’s not his job to do. Customer service people also do not have any clue. One and half month completed from the time home move service has been initiated, still problem is not resolved..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Croydon Sky  
AVOID!!!!!!!! Extended my contract without asking to higher amount when there was a fault with their equipment, triedto charge me for new equipment even though it was a fault with their equipment, do not investigate complaints, intermittent internet connection, first time I’ve ever had iplayer repeat certain sections of a programme due to poor broadband, so much buffering. Don’t go there, anywhere else is better.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Sky  
Awful, avoid! The connection drops several times a day and they cannot fix it (they didn't even want to investigate it properly). The price does not justify the service although I was told by their representative that I had been 'privileged' to pay 'as little' as almost £20 p/m (!) When I heard that I didn't know whether I should laugh or cry... Seriously Sky have some faith in the IQ of your customers. You are not alone on the market. Do some research and compare your prices as well as the reviews you are getting. I've made my decision. Switch to another provider has just been done.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Kent Sky  
Terrible. Was with BT and switched to sky because of price. Worst mistake ever. We hardly get a wireless connection. Sky fibre can't connect to mobiles. Try to contact them, wasted 3 hours and got nowhere
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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