Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.5 stars
  • Reliability
    2.8 stars

Based on 13602 customer ratings since 2018-07-22 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1605 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Made switch from BT to Sky 3 years ago and upgraded to Sky Q 12 months ago. Get 40Mbps speed reliably and good service from Sky. Expert installation of Sky Q with new hub/router, 2 day response to Replace Sky Q box. Negotiated reduced cost for broadband connection. Can’t complain like the others.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Tunbridge Wells Sky  
Lost so much speed since I moved house. Paying £25 a month for 2mbps download and not a mb of upload.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bradford Sky  
Avoid like the plaque..........changed to fast fibre broadband and lost all WiFi in my rooms, just as well I’ve only been in this contract a few weeks, tomorrow I will be removing myself from the contract, phoned to complain and everything’s my fault as there giving me the best speed eeeehhhhhh don’t think so there’s nothing changed from my side of things
Get it sorted SKY or your going to lose a lot of customers just lost one and I have been with yous for over 5 years and couldn’t care less about loyal customers let aloan new ones
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Sky  
I was a new customer with Sky. But now I wish I never joined Sky. I have so many regrets.I have had two months of nightmare. The Wifi on my mobile and my sons mobile we had no connection with the internet. I called 3 to 4 times to Sky customer services and I was told to follow the instructions online and change the channel number. when I wanted Sky to send someone out to check our lines it was clear to me they didn't want to waste their money sending someone out. I waited for the Manager to contact me but I got no call back. I had to pay £20 to Vodafone network for internet and I was at the paying Sky £22 too for the service I wasn't receiving.I waited over two months but we were receiving no internet connection on our phones. I Then cancelled the contract with Sky But I have to now pay a fee of £79.20 for cancellation. it wasn't even my fault. I feel I was taken advantage of. They don't want to waste a penny on their customers but instead they take money off them even though we're not at fault. no one was bothered. I have never had bad experience with any other network services. I will never join Sky again I've lost a lot of money because of them.
Mrs Akhter.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke on Trent Sky  
Constantly cutting out, randomly and unexpectedly. Comes back to strength, then normally will cut out again. This usually happens late afternoon/ evening/ night, however I wouldn’t know how it worked during the day as I’m not home. The wifi worked perfectly; I would say amazingly when first installed, but has gone downhill recently, and only joined sky this year! Very unsatisfactory.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
Bedfordshire Sky  
Since having our q box fitted 11months a go our house has suddenly become plagued with cognitively issues.
I have found sky after 10 years of being a loyal customer, not only rude insulting but down right unreliable. I can not wait till March so I can give them there marching orders.
Sometimes I have had to wait 3 weeks for a engineer, I stupidly thought I was lucky to only have to wait 2 days this time , well 5 days on I’m still waiting as my booked appointment was cancelled and rebooked without any consultation with me !!!
Stay well clear unless you want a unreliable service , product , expect to pay for what you don’t receive then Sky is for you
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Southborough Sky  
I was holding high regards for this company but until I noted that I was being ripped off with £10.00 evry month for 2 years on a service that I don’t use ( sky+ subscription) I’ve only sign in for broad band and phone line services when I reniewed my contract again. I was hoping to claim back but they said it’s my fault as I don’t check my bill details.... scum company... grrr and worst is very unrealiable broadband with a lot of time no internet!!!!!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Bethnal Green, London Sky  
Had sky broadband a few months, totally honest....Wouldn't bother, spend more time on phone to sky because of poor service. Recently sent new hub. No different. You would think how much money goes into sky that they would provide a decent broadband service but no. Looking for a new provider. I would advise other people to do the same. No doubt they will post some bull saying they offer excellent service. Sign up & see for yourself.
Chesterfield Sky  
Having told sky it was vital to have my number ported from previous supplier as I'm self employed. They cocked it up and did not do this gave me a new number. After conversations with one person who did try to help me my number was lost and not retrievable. I explained the impact and financial loss and the possible loss of new business and all I got was a sorry. No compensation. Rubbish.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
Isle of wight Sky  
Most nights we have no signal and have to use our phones and 4G to get on the internet. Programmes won't even download on the Q boxes. Have had every excuse in the book from Sky. Most of the time they try and blame our devices and say it's nothing to do with them. Customer Service is appalling. I've been told that I've never complained before when I've phoned up numerous times, I've been told that they sent an engineer to my house who came in and did extensive work then been called a liar when I've said this never happened and must be another customer..... thier response- 'perhaps one of your children let them in????' .... We're planning to switch as soon as possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshunt Sky  
absolute ridiculous company to have installed! upgraded to sky q and multiroom and was told a specific amount that we would be getting charged to then have an email stating we was being charged double, after already paying installation fees!! rang up to be advised we cant expect to get a month free !!! (not what we was asking), but given we was misinformed in the first place is a joke, was going to cancel and he said we would still ve charged this month and next month even though we hadn't even used it!! asked 2 speak with a manager and was told that no one else was there and that it wasn’t a manager’s priority to deal with something like this !! the customer service i received was unbeleievabley disgusting it was as if the agent couldnt be bothered as he stated he wasn’t supposed to be in today so clearly didn’t want to deal with our query! i am expecting a call back from a manager on Wednesday as i waa told the department was closed until then (rubbish), if i dont receive that then this wont be the last reveiw i write !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
royton Sky  
Just awful. We were promised lightning fast fibre but got copper wires and slow internet. Customer care tried to deal with the matter with reams of text messages - bizarre. OFCOM needs to investigate this circus.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Grayshott, Surrey Sky  
Their customer services are among the best I've used which is one of the reasons I've stayed with them over the years, but the broadband speeds in our area are rubbish. I am supposed to get up to 24MB and my latest speed test shows I get around 4.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Hither Green, London Sky  
So useless that they can't even get me connected. Constant shifting excuses, blaming Openreach and lies. If this is how a new customer is treated i dread to think how they treat existing ones.
Surrey Sky  
First the good points. With the exception of one breakdown for 5 days at the very beginning of my contract, my internet has worked solidly for months.
That's the end of the good points. The speed is nothing close to what they told me it would be. It is the slowest broadband I have ever had out of every available provider in the UK.
As for customer service; Sky are, the most complicated, ambiguous, greedy, arbitrary company I have ever dealt with in my life. The customer service advisors make it up as they go along, and after 20 years of being an on off customer, I must have spoken to around 200 different advisors, (usually regarding billing issues. Oh yes, check your bills as the price is never the price with Sky, the quote is never what you pay, they refuse to honour their deals and make cancelling an expensive nightmare)I have never once been told the same thing twice.
Sky have one single objective; taking as much money from as many people as they possibly can. Please avoid this greedy corporation, unless you enoy having unagreed amounts of money taken from your bank account, as they make paying in any other way impossible. They are obsessed with direct debits, and I know why. It's because they want to control how much they take.
I have never had a problem with any other provider and always kept up to date, and even ahead with my bills. Skys greedy protocol, their insistence on the dd form of payment have made this impossible. So I am in the dreaded cycle of having my services restricted every month. When this happens and you call them, there is NO option to speak to a human being. You are greeted by a cheerful robot saying "before you can speak to an advisor, all you need to do is clear the outstanding amount". If this "outstanding amount" is the issue you are calling about, good luck. Because you can NOT speak to anyone about it. To say it's infuriating is an understatement. Please avoid this disgusting, money obsessed company for the sake of your sanity.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    5 stars
Cambridgeshire Sky  
Discusting service. I can’t actually believe they haven’t been shut down as a provider. The extreme arrogance not to improve their service after years of constant known issues is astounding! Clearly, they just want to take client’s money and not give anything in return. Anyone that pays for their so called service is just blinding giving their money away to the greedy directors who couldn’t care less for their customers while they enjoy their nice expensive lifestyles. I have wasted so much of my money over the years on Sky, but no more. I’m changing providers and refuse to ever use Sky again. I hope everyone who reads this does the same as you all deserve much better!
Leeds Sky  
Poor performance . Seems very slow at times. Did a speed test several times, and on average, download speed averages just under 7mbps
Leicester Sky  
Sky is the worst internet provider i ever had. The internet drops all the time, the speed is horrendous. Can't wait to be over with them soon.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Sky  
I think the speed needs to be upgraded
Leicester Sky  
Sky has gone down the pan. Rejoined after 18 months and found the reliability is horrendous! I have a year left on the contract and will never go back to sky. You just get fobbed off by customer services. I thought virgin was bad but they're far better than sky when dealing with broadband!

Broadband continually drops out!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Portsmouth Sky  
My sky installation so far
Is taking 36 days. They are a joke. Open reach are saying they are waiting for sky engineer and vice versa. They are a joke. I have had no phone or broadband for nearly a month and a half. Stay away from these pirates. They are lazy and the customer service answering process drives you mad you want to hang up which is what they probably want. For your own sanity stay away from sky
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sandwell Sky  
Beware of sky. The first 6 months of my 18 month contract they kept getting my bill wrong. Always overcharging never under charged. I phoned to cancel last month as my contract was finishing. They never disconnected services and I now have to pay an extra month which is when it was due to increase. If they don't disconnect next month they can sue me.each time I talk to sky agent I get different answer. Incident ly when they first installed they put my landline and broadband in the wrong address so had to wait another month with no telephone and broadband which they charged for. Please people avoid this company like the plague
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Southend on sea Sky  
RUBBISH. Chats never available, useless customer service. If you have a problem, they just tell you to contact someone else, or to contact them another time. I should have had my broadband installed 11 days ago but I'm still without wifi at least for ten days. 0/10 would not recommend.
Aberdeen Sky  
BEWARE OF THIS COMPANY - in the middle of July I agreed to switch to Sky from BT as they were proposing a minimum broadband speed of 55 Mbps which was more than I was getting at BT (50Mbps-ish). I agreed to do so and agreed to sign for 18 months for a whole package that included TV, calls and Broadband.
I was told the activation day was 23 July - a date when I was already on my holiday. I called them and I was told I shouldn't worry, as the engineer will switch everything on his own so I won't even need to be in. I also told them I will only be back at the end of August. They told me OK, I should just allow some fluctuation of the speed in the first 10 days after I start using the internet.
When we came back and started using the broadband we noticed the speed is always between 44 and 49 Mbps, which is lower than the one we had at BT and much lower than the guaranteed 55 Mbps. I waited more than 2 weeks, but it did not get any better, so I decided to reach out to Sky. Almost a week passed and their Live chat was always busy, no matter when I tried to contact them. So I decided to contact them via FB message today... it is now 5 hours later, and the best their advisor was able to tell me on the chat is to take a picture of my telephone socket where my Sky Hub is connected to...
So I also called them via phone - that suddenly disconnected after 5 minutes when I explained my problem.
But I am feisty and now raging, so called them again. The advisor on the phone was very helpful.... but after 2 hours on the phone I was told that despite the fact that I am using online billing and I got all the notifications about the switch online, they sent me a paper letter via post stating the minimum speed they can guarantee is 40 Mbps (!) despite the 55 Mbps I can still see on my account and I only had 14 days after the date of my activation to raise a complaint...
So currently I am stuck with a terrible Sky Broadband and TV I am not even watching for 16+ more months, as unfortunately I am not able to do anything as - according to Sky - they have done EVERYTHING LEGALLY to provide the service to me and to INFORM me that they are not able to guarantee the minimum of 55 Mbps.
At the end of the phone call I was told they MIGHT be able to waive the minimum term on the BROADBAND - which I would be glad to accept, but as I told earlier, I bought a package consisting of 3 products...
So despite the fact I wanted to cancel Sky TV back in July I agreed to a minimum term for a package that was supposed to deliver a minimum broadband speed of 55 Mbps (average of 63 Mbps - according to their website) that I am not getting, but they are at least waiving the minimum term for one of the products, so I still have 16+ months to pay for the TV package that I am not watching.

All in all, only sign up with Sky and accept a minimum term if:
-you are able to actually test their services in the first 14 days of their service, otherwise you are stuck with a terrible service
-you are ready to read every word of their letters sent via post twice to make sure you are not getting much less for your money than you are supposed to
-you are happy with a guaranteed minimum of 40 Mbps instead of a (supposedly) guaranteed minimum of 55 Mbps (average of 63 Mbps - in your dreams!)
-you are happy to pay for a service you are NOT getting
-you are happy to pay for a whole package for the minimum term, regardless of the quality of their service
-you are happy to spend a whole day trying to reach them and find a solution for your problem
-you are happy to get a half-solution for your problem, which is supposedly the best they could offer as a compensation for their own lies.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Sky  
Tried to join today after having trouble joining plusnet! I checked out a deal online and called them as i would rather speak to a real person and obviously dont have broadband at my address (hence getting set up with sky broadband). I got to the end of the call and was told to get the full package i want i would have to do my order online, i was given no other choice. I went online and placed my order, they said they were going to charge my card £25, turns out they actually charged £45 pounds and assumed we needed a new phone line fitted at this address costing £20 to send an engineer out to do it. Called Sky and told them what had happened, they refused to refund the £20 although we did not need the service, and suggested we cancel our order with sky to get a full refund and then start again. I took their advice and cancelled. Later on that evening i tried to join a different broadband provider, only to be told that i would not be able to join any other provider because i have a pending cancellation and sky have hold of my line for another week! Appalling customer service and theives. Easy for these companies to take your money near impossible to get it back. STAY AWAY FROM SKY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worcester Sky  
Sky broadband the worst I have ever experienced , considering we pay for sky fibre MAX! On a daily basis we have internet issues, i would call to complain and they weren’t very helpful of the matter, told me I would need to call and log complaints every time the issue happened - who has time to call sky everyday? Not me! As I was in a contract I had to live with the issues for 12 months, technical telephone support couldn’t help, told me I’d be charged for an engineer to visit?! So in the end I would use the 4G on my mobile as it was quicker!! I live in an average size house but the WiFi doesn’t reach the back bedroom so tried to sell me a WiFi booster!! Everyone I know who has or had sky have or had issues. I would NOT recommend at all!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Flintshire, North Wales Sky  
Had Sky Broadband for 11 months so far completely dissatisfied breaks down at least once a day signal weak I've now got extra data on my phone because I can't rely on the broadband today working
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Basildon Sky  
Had Sky Broadband for 11 months so far completely dissatisfied breaks down at least once a day signal weak I've now got extra data on my phone because I can't rely on the broadband today working
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Basildon Sky  
For a couple of days now I have been trying to push them for a refund of a balance in credit after cancelling their services. There are only 2 contact options available: fb messenger and a phone number. WAITING TIME ON FB : 70 minutes!!!!!!!!! When trying to call them, I am constantly getting a message about the staff being in training and the waiting time over 30 min!!! THEIR CUSTOMER SERVICE DOES NOT EXSIST!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent Sky  
I could almost be forgiving in this review if I was willing to stoop as low as this company has.
Customer service comes in handy when you want some unfathomable under-trained scab of a human being patronising you asking things like “is it definitely turned on?”. No sir, I completely had no idea about that one, thanks bob. Now these are supposed to be the people you go to for help, but when they sense stress in your voice that was brought on by the problem you need them to fix, they get defensive and hang up or they will argue with you. Now I don’t know if that’s just how they treat all their young customers but you really can sense these guys hit rock bottom and fell right through the ****.
The guys they employ to install the router are just as bad, the first guy came and shoved it in my hall with the wires running across the whole hallway as the only other plug in the hall was at the opposite end. The second guy who came out to fix it drilled a hole in the wall in my spare room instead of installing it in my living room where it could possibly have a better chance of working at all.
They occasionally drop huge bills on you for whatever reason they decide, and they take money out of your bank account at random dates (this can really **** some people over)
Anyone I have ever met that works for this **** stain of a company has been mentally unable to communicate in any empathetic or even competent way or is in their mid 30’s still living with their parents.
The broadband being 11mbps in comparison to virgin going up into the 300’s really shows that they’ll sell anything regardless of the quality that is out their that they should be trying to compete with.
Long story short, these guys and anyone associated with these guys are moralless, empty people that just want your money. They don’t give a **** about what there selling, I’d be stunned if they even ******* know.
In summary, don’t go near sky, they’re a total joke and should have ran out of business years ago
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk Sky  
Very difficult to get through to CS using their "live chat" facility. Phone team unable to offer any real deals. Lure in with great deals then more than double after deal ends. Broadband with sky feels congested during the evening.

The difference in deals for new customers and old is really terrible. If you have a choice of signing up with a provider that doesn't more than double the prices after their deal ends and has good customer service track records - go for that!!
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Newcastle Upon Tyne Sky  
Supposed to have fibre broadband. Granted its not anywhere near as fast as virgin or BT but I wouldn't care if the internet didn't keep cutting out!!
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Edgware Sky  
Sky Broadband Is Absolute Rubbish, Internet Keeps Disconnecting saying to open browser when open comes up with trouble shooting and that's aload of rubbish also as it don't fix nothing, if it only happans once in a blue moon I wouldn't care, buts it happans all the time!! Would like this resolved or I will be moving to someone else for Broadband and TV!! And make sure none of my friends and family ever sign up to sky and if they're with sky I will be advising them to leave and go else where, many thanks Steve.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pembrokeshire Sky  
It took me 20 hours of chat on Sky's IM messenger app for them to mistakenly block my account and then cut me off.

For such a large company, their customer service is terrible.

DO NOT RECOMMEND
London Sky  
Constant cuts with the broadband late in the evening early hours,good customer service
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Oldham Sky  
Switched to sky for mobile and broadband, mobile took 3 days to switch /port my number and had cheak to charge me for late payment when each service debits on different days, then when engineer came to install broadband he assaulted me and I never been more disgusted with any provider and not even an apology, up to you but I can safely say they treat customers disgusting and charge you extra for that service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Rochester Sky  
Sorry to say your service is very poor so as soon as possible we will be moving to another provider. We couldn't even get in touch on the telephone. Surely you should be providing a professional service considering you charge more than BT
Abergavenny Sky  
Just had faster fibre installed for £25 a month for 18 months and up to now everything went smoothly from ordering to job done. Can't fault speed as I am getting 39 mps at all times so at the moment I can say that I am happy with Sky
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
LythamStAnnes Sky  
Writing this review as I have had just about enough of sky. I was told we would have superfast when I signed up but I am currently looking at my spotify which says 'can't search while offline' but I'm not offline!! I am literally right by the hub. Rubbish for just about everything except on rare occasions and if you're a gamer don't even think about it. You won't be able to stream, you'll have serious lag and a download time of around 8 hours for new games. Thanks sky!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Llanddaniel Sky  
I’m writing this review to tell you to stay well away from sky WiFi. The shear amount of people writing only negative comments may look absurd but as a sky user myself the negative comments couldn’t be more bang on. I’ve used sky for around 3 years now, I had no problems with it for the first few months and then all of a sudden the promised connection utterly vanished. I have tried contacting customer service about this but all they do is flip it onto you asking wether you have checked your end of it because there’s is ‘prestine’. Overall sky broadband is one of the worst networks for anything you use it for. I do not usually write reviews but I felt as if it was a duty of me to help no one else get scammed as much as I did
Cheshire Sky  

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