Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 900 customer ratings since 2023-05-22 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,285 Customer Reviews over 58 pages

  • Reviewer
    Location
    Battersea
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I left a review some months ago to warn people to stay away from this atrocious, abyssmal provider. I return to inform you all that it has gotten so much worse over these months, that I wish I could leave negative stars or something of that nature. I have been experiencing on the daily: constant drops, constant lag, constant slow speeds that it is affecting me in more ways than I would have ever thought. Please, stay away, do not ever use. Any positive reviews are probably Sky employees trying to big their horrendous wi-fi. AVOID!
  • Reviewer
    Location
    Walton on Thames
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky charges you fortune but service is the worst and very very bad. Broadband and internet connection slowest ever, cheapest broadband would have much speed. It disconnect very often, I lost a lot of data. No recommendations, I'm waiting to to quit sky asap. They don't have reliability. Internet I'm getting not what I'm paying.
  • Reviewer
    Location
    Nowhere
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Skys Internet is hortroachoious we have recently upgraded with them and the Internet speed has taken a large plunge from a measly 5mb to a god awful 0.09mb we are currently paying for speeds up to 47mb and 0.09 doesn't match this and for the first three days after upgrading we had no I ternet cappibilities overall sky is AFWUL
  • Reviewer
    Location
    UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrible customer care with no ethics they charged me for 3 months after I left my previous property. they only refunded me for final month.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst customer service i ever had experienced in my life ..if you have any problem just switch service never expect any quick assistance from sky customer service
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      1 star
    Comments
    This is ridiculous...I have a problem with the Internet connection from like a week time and when I finally find a free time to call them one guy "he said he's name is Mark" with is a total lie he told me that I have to check it by myself ....so I have to go to the shop and by a scroll driver and a actually phone so he can check the line ....the thing is that he told me if I don't bye the phone he can't help in a very rude way and this is my problem not his .....Invisible.....unbelievable
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My 18 month experience with Sky Broadband/Media has been awful from start to finish.

    After moving into my new house I decided to choose Sky as a provider. Biggest mistake! See below for the main reasons below:

    - High (hidden) set up costs
    - Unorganised set up process
    - Poor customer service
    - Annual increases to contract without consent
    - Poor internet/wi-fi connection
    - No good solutions to improve the internet

    The only good thing about Sky is the range of channels. However, you have to pay a arm and a leg to get these channels. Your better off streaming Amazon Prime, Netflix, & Disney Plus for a range of good shows/films etc.

    I would go in more detail about the specific bad experiences I had but don’t want to kill you guys with a essay.
    Many years ago Sky was good but not no more. Don’t waste your time and money with Sky. I’ve warned you!
  • Reviewer
    Location
    Falkirk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Biggest mistake this year was moving to Sky. Ongoing issue but I was scheduled to get my new install on 28th August. Engineer arrived on time and then everything has gone downhill since. 8 days into my contact and I have been given my 4th new install date for 6th sept. Have been left without tv or broadband for over a week and still need to wait. I have been hung up on by staff. Promised callbacks that haven’t happened. I am well versed in everything Sky can’t do, unfortunately yet to see what they can do other than pass the blame to Outreach who according to one of their call handlers they don’t communicate with. Was told to contact outreach to complain to them but I don’t have a contract with them? My contract is with Sky which they have breached numerous times to date
  • Reviewer
    Location
    llanelli
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My surposed broadband speed is much higher than what i am actually receiving. If i could give a -1 star i would
  • Reviewer
    Location
    Brighton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's not broadband: typically less than 1 Mbps. The customer support is just a cycle of ineffective time wasters to wear you down and make you give up. Don't go near this company: total rip off
  • Reviewer
    Location
    Littleport
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I opted for Sky broadband because of the promised earliest activation date which was on 24th of July.
    It didn't get activated even after making multiple calls to your customer care team. You verified that all the connections were done right and promised that I will be having internet within 24th Midnight. I waited for it to happen and yet nothing happened. I made calls again the next day stating the same issue, after a long hold like always I was told to do the same connection verification again and again and gives word that it will be connected soon. Yesterday evening I called again and now you are telling me that there is need to visiting of an engineer which will take 2 more days.

    Extremely disappointed with the service I wanted to cancel the contract and your customer care representative did not even try to resolve the issue but agree to cancel it but only by next Friday 28th.

    Later, I received the mail saying if I change my mind then I can cancel the cancelation and go ahead with the contract. Figuring out other ways to have some internet connection to my place till Friday I called your customer care again to activate the account and to ask them when it is possible tot send an engineer to get it sorted and they say that now I have to wait till the cancelation to finish and then activate it again after Friday then send an engineer after that. HOW PATHETIC!!

    - FAKE OFFRES - Not keeping your word
    - UNREALBLE SERVICE
    - EARLY ACTIVATION DATE : INCORRECT INFORMATION - CLICK BAIT
    - No customer value for time
    - Incorrect information via mail
    - Arrogant and overconfident customer care rep.
  • Reviewer
    Location
    huddersfield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband ever, constant issues never again.broadband keeps dropping every few days. Please don't join
  • Reviewer
    Location
    Brighton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What a surprise when we realised that the connection that we were paying was not as expected. We made a contract for one year with a maximum speed of 17Mbs. I know the maximum speed is very few times reached, but in this case it was just humiliating. I got a maximum speed of 2 or 3 Mbs.

    Although the connection was worse than speaking with walkie talkies, we had to continue paying them because our 1-year contract.

    I ask myself when the companies will really work for the people, and not aprofit from us.

    They solve the problem saying that the information is lost during the exchange, but it is still unacceptable, we paid to have 17Mbs not 2Mbs.
  • Reviewer
    Location
    liverpool
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Some Of the worst customer service I've ever encountered. If you have any issues you will be waiting over an hour to speak to someone.
  • Reviewer
    Location
    Dumfries
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking speed. It has taken Football Manager 2018 more than 45 minutes to download via steam. Joke.
  • Reviewer
    Location
    Stafford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    We had to contact Sky after one of their engineers installed a new system to our neighbour. As a result of doing so it resulted in losing our signal / unable to access any services. This was 100% their error & their attempts at a resolution was leaving us without any services for 4 days until "an engineer was in our area". No attempt was made to resolve speedily ie an engineer next day. Even with their proposed date again no flexibility was given to give a morning slot only PM. We have escalated past their supervisor to a manager but I have little confidence the manager will recontact me.APALLING CUSTOMER SERVICE!!!!!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I highly recommend not switching to Sky. Their customer service is pathetic. I have been without internet for a week because initially they do not take their calls, then when they do they give incorrect information. I was told an engineer has to come and fix the line but I do not need to be home as it is an external fault. Then the engineer called me to say he needed to come in the house when I was not home. Then I had to arrange another appointment where they said the engineer would come between 1 and 5 PM on a Saturday, so I cancelled all my weekend plans for that and the engineer did not show up.

    Now I have been without internet for over a week. And they will also not refund the week's fees because they say I am only paying for the line rental not the broadband. So they can theoretically cut off the internet and still not reimburse me.

    Absolutely shambolic, Sky are thieves, do not ever subscribe to their service.
  • Reviewer
    Location
    Trowbridge
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Having moved from a Virgin Media serviced house to an area not served by Virgin we had no real choice but Sky. They promised we could keep the number I have had since 1989, they promised we could keep our email addresses and TV would be connected the day we moved.
    All lies. Yes all lies
    You cannot keep your Virgin phone number, You Virgin email only receives ( does not send) for 90 days and when you get your telly...? God Knows

    Sky are crap. Their salespeople are outright liars who will say anything you want to hear just to get the sale.
    They know that the BT offering does not compare so they have you by the short and curlies. BEWARE !!!!
    CRAP CRAP CRAP CRAP CRAP
  • Reviewer
    Location
    Sussex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful, awful, awful.
    I would recommend Sky to people who are lonely and like the idea of being on the phone for 45 minutes every other day for a month trying to sort out installation problems. Especially if you like talking to people who have no understanding of what has been discused previously as they work in different buildings and information is not passed on.
    It took us a month to get our internet sorted and even then the 'fibre optic' speed was slower than under my old contract. I will be leaving as soon as my contract allows.
  • Reviewer
    Location
    Paignton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Hi to everyone who has sky WiFi there are waste of time IV had so many problems with WiFi signal cutting out and signal strength it's a disgrace and especially when you pay for there services and they Can't Even sort WiFi problems out I advise everyone to go on EE or other WiFi providers I just don't see why you should pay the bill if you ain't getting what you agreed on 100% guaranteed service.... Discusting waste of time they are.. Do Not Use Sky WiFi!!!!!!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can't comment on the broadband as we have been waiting 6 weeks for the hub to arrive
  • Reviewer
    Location
    Birmingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The Wi-Fi is constantly buffering and then the streams are alway freezing I’ve got fibre and that’s not cheap so we want the fastest. However from the same week we have had problems and called customer support but the problem still not fixed. This service is paid for every month and does not cross reference correct.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The Internet broadband turns off almost every day many times, Takes 6 minutes for it to turn on, when they fix the Internet it takes them 3 hours worst Internet I've ever had verry bad.
  • Reviewer
    Location
    Whitchurch, Hampshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unable to use any broadband after
    16.00 Hrs.due to bad Sky equipment at exchange. BT was fine for 10Years
    with no problems. Wish I had not changed to Sky broadband.I have had download speeds of .02Meg!!!, and also nothing.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would give them negative stars if I could for their broadband service is pathetically slow to the point that it may as well not be called a service and their customer service is worse than pathetic. If you are looking for an ISP in London, do NOT get SKY INTERNET, you will completely regret it, they cannot do a simple thing right - as in they won't be able to get you on broadband really because they don't care about the customers at all! Sky and anyone working at this con-job should be ashamed of themselves! Shame on you!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disgusted started off fine once they got you in contract the problems start be careful for hidden charges, poor services, and very bad customer services very disappointed pls read all review before signing up to becoming a customer and consider your options
  • Reviewer
    Location
    Hell
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband in the country by a long long way. Shocking.
  • Reviewer
    Location
    banbury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    constant disconnections,(min 4 times a day) too much lag, and speed variations. ADSL was better!!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I have been with O2 for few years, using their up to 8mb unlimited service. That was a excelant service Have been so happy with the reliability of this service that I avoided switching to any other provider
    Just recently Nov 2013, O2 sold their broadband customers including my own, to SKY. Thats when the problems started. I do not trust SKY from previous dealings but thought I would give them a go! big mistake I may add.

    sky started to charge me not having phone not having tv also service very poor.
    When I requested cancel, they started by threatening me of a 12months contractual agreement that I never signed with them. They claim that by allowing the switch from O2 to SKY that I had no control over,and if I wanted to leave they ask me to pay £59.for not getting service.
    please dont go with them if do you will add unessasary problemto your life
  • Reviewer
    Location
    Newport
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Where to start my connection constantly drops out everyday im sat bassicaly on top of the sky router and still cant get connected ive had a new line new box and still drops out ive rang customer service god nos how many times but all they do is a line test but no real help if i could give a zero i would and they still want the full amount of money for it so im leaving and i wouldnt recommend sky to anyone absolutely disgusting service
  • Reviewer
    Location
    Oxted
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wish I had never switched to Sky broadband. Everything's shocking. Whilst one family member is playing the ps4 no one else can be on the internet otherwise ps4 online lags. So angry.
  • Reviewer
    Location
    UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    dont usually leave reviews - but just wanted to share. internet service and reliability extremely poor. keeps going down. if you were considering going cheaper with Sky Broadband - I'd strongly suggest you pay the little extra for another provider.
  • Reviewer
    Location
    leeds
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    we have been with sky for over three years all sorts of stuff happening :
    - be careful they are only maintain sky box and router up to a year afterwards its up to you to fix them or 100 pounds for an engineer visit they will always tell you it is your fault so you need to pay
    - they wont send engineer to check the line if your internet is bad just tell you on the screen it looks ok and if you insist on engineer coming 100 pounds a visit
    - regular internet speed adversed up to 16 Mb NO YOU CANT GET MORE THAN 5.5Mb as routers they give to costumers will only do 5.5 (factory setting)
    and the best you are not allowed better router its said in contract and if they catch you using one they can end contract with you but you still need to pay up to a year services or go to court
    - fibre optic fast? no well it is when it works as I speak 2.6Mb
    on average 8-9 they promise 15 but that's rare only when you get lucky there is a wave coming your way
    - try terminate contract with them that is where it really starts 6 days an hour and a half each day on the phone and it is still not done ( we have done over 3 years with them so its not like we are cancelling early.
  • Reviewer
    Location
    Hastings, East Sussex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband is ABSOLUTELY SHOCKING!
    Every day without fail the broadband drops out and even when it does occasionally work getting anywhere between 0.14 (yes 0.14) and 3mb download. When you call they don't want to speak to you and a robot tells you all about how you can solve all your problems by going on their website ...... I would love too but either my internet is not working or my measily 0.14 mbs doesn't even allow me to open your website!
    When you do speak to someone they offer to send a specialist Sky technician but if you want him on a Saturday you have to pay for him. When he arrives he is definitely "special" and after changing the router (which I could have done) admits defeat and books a BT Openreach engineer.
    BT attend and when he leaves all is well ...... for about 48 hours. To cap off Sky's amazing customer service I look at my phone on Sunday to see three text messages from them - two asking if the issues were resolved and a third one sent only 24 hours after the first one saying due to no response they assume all is well and the case is closed! If I wanted further assistance please call them. Thus far I have tried to call and can't get through ......
    Sky are selling a substandard product with a focus on profit and no focus at all on quality or service.
    They will continue doing this until people use their feet to protest and walk away from them.
    I am going BT and Netflix!
  • Reviewer
    Location
    Not Applicable
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky Internet is literally the worst provider ever. We have been disconnected from our broadband six times this week, their customer support sounds like you're talking to robots and here's the worst part:

    I was promised a 55Mbps connection, and I've got the speed of like 500Kb/s even on Ethernet. There's nothing wrong with my computer or my router's position, it's the complete company of idiocy known well as Sky. And the bills are totally shocking!

    I like Sky TV but it's a no go for their broadband. Even AOL back in the 90's was better than this complete and utter rubbish.
  • Reviewer
    Location
    Newcastle
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Atrocious broadband service. Keeps hiking the prices up. Locks you in for another 12 months so you can't leave. Service keeps dropping, I keep calling up to get engineers to come fix the problem, the engineers can't find a problem but then miraculously the service is fine for a month after the engineer visit and then starts dropping again the month after. I call up again, they say there are no faults on the line, and the cycle repeats. Last time I called up yesterday they blamed ME for poor service because I was doing things on the internet that would make it break like WATCHING NETFLIX?! C'mon guys, EVERYONE who has internet streams TV. If your poor excuse of a broadband cannot cope with TV streaming then clearly something is terribly wrong with your service! The rude lady then said I needed to upgrade to fibre to get a better service at an extra £15/month! I said no way so she said she'd send an engineer out to fix the problem at a £15 cost!!! To fix SKY'S problem!!! When I questioned this, she said it was because the engineer was coming on a Saturday (a "premium" day) and the lady was doing me a favour so I didn't have to take time off work. I said I work from home so am happy to have the engineer come during the week. She was clearly just trying to make an extra £15 for Sky. What absolute scam artists! AVOID LIKE THE PLAGUE!!!
  • Reviewer
    Location
    Birmingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could put 0 I would you are a mo ey grabbingfraudulent company that think you can Intemidate your customers into paying you late payment fees for contracts you automatically renew by not giving any access to cancelling them before they begin. And then try send debt collectors after it. Well you have met your match I will take you to caught if I need be you are nothing more than a bully and should be ashamed of yourselves. Sky is not worst the hassle of something goes wrong buy virgin or any other competitor
  • Reviewer
    Location
    Bolton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Complete garbage. Have the essential package of 14 - 20mb because although being in the town centre next to the exchange fibre isn't available. Coincidentally i only receive the guaranteed minimum of 11mb. Can barley watch a youtube video and cant play games whilst being an avid gamer. No solution given when attempting to resolve and potentially upgrade, no help at all given to point me in the right direction. Genuinely the biggest piece of **** iv'e wasted money on.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Account Number: 623037780177

    I never knew customer experience could go from bad to worst. Just one month into taking out a contract with SKY, I have experienced the worst customer service ever. Ranging from miss selling, miss information, bad customer service .....the list goes on.

    When I signed up for my broadband with sky (Sky Fibre Max), i was promised I would get from 70 - 80mb speed. This wasn't the case, as i was only getting less than 30mb speed. After several calls to Sky technical service, technical advisers confirmed that there was a problem and that they will send a BT engineer to resolve the issue. BT engineer came as promised, ran all his test but said the speed in my flat had been capped at 60mb by sky and that I would need to speak to sky to uncap it. Called Sky again this time was put through to the so-called Sky fibre optic specialist team after running multiple tests said they were going to send another BT engineer as the previous BT engineer sent didn't do his job properly. Another appointment was booked for a BT engineer to come out. The second BT engineer who came out repeated exactly what the first engineer said. Called Sky again, this time they acknowledged that they couldn't provide the 70 - 80 MB speed and that they can only provide up to 60mb. Was then put through to complaint department who agreed to reduce my monthly bill as Sky is unable to honour their agreement. Up to date discount promised has not been applied.....

    Thought issue with my broadband would be the last of me calling Sky but that wasn't the case. After waiting for over one month and taking a day off work for a sky engineer to fix my Sky TV, the Sky engineer never turned up. Called Sky to confirm when the Sky engineer would be arriving only to be informed that sky cancelled the appointment. the reason for cancellation unknown - something to do with a computer glitch. After spending several hours on phone, the customer service adviser promised to add a credit to my account for the mess up and would send a message to sky back office to get me a sooner appointment as the next appointment they can offer me from their end would be July end. Also promised to call be back to confirmed everything has been resolved.

    I joined Sky 30th May 2017, and I have called Sky customer service over 20 times logging over 7 hours call time. Been promised calls backs from all advisers I have spoken to all claiming to take ownership but never do I receive a callback. As it stands, i have three to four open complaint ( See Reference number: 822119293, 821589876, 822119293) which are unresolved.

    Discount Promised on bill still not applied
    Credit Promised for Sky engineer not showing up still not applied

    Sky customer service advisers are quick to get you off the phone. They tell you what you want to hear but when you call back and speak to a different adviser, you get to know what the previous adviser have said to you is all lies

    Is so troubling that a company like Sky can treat its customers like this and get away with it. Am short of words. The problem is no one at Sky are willing to help. Every time I ask to speak with a manager or the complaint team, the advisers refuse to put me through - all they say is they deal with complaints but they end up doing nothing promising calls backs which they never honour.
  • Reviewer
    Location
    london
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very very very slow and unreliable broadband. Customer service does not exist. Ended up staying on the phone waiting to talk to someone for ages. No response to anything. There is no other way of Contacting other than calling. To cancel the contract, i have to pay a cancellation fee. If you fall for their bs, youll be stuck with crap internet and wont be able to do anything about it.

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