2,278 Customer Reviews over 57 pages
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- Location
- Bradford
- Reviewing
- Sky
- Date
- 2015-10-21
- Comments
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I had Sky Superfast Fibre Optic Broadband installed 13 October 2015 and I wish I had stuck with Three network dial-up dongle. I cannot even browse Amazon because I keep getting "Time out" messages.
Only phoned up once because the Non-Customer Service Rep was so abrupt and gave the impression he did not want to know !!!
Wish I had checked this website before I signed up. I am going to contact Trading Standards to see if they can advise me because this product is not fit for purpose.
- Location
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- Location
- Herefordshire
- Reviewing
- Sky
- Date
- 2015-10-17
- Location
-
- Location
- West Yorkshire
- Reviewing
- Sky
- Date
- 2015-10-16
- Comments
-
We recently moved to Sky as there was an offer with Sky through moneysavingexpert which was for an amazing price. Our pervious supplier (EE) has been slow for a while, so we were looking to change.
When the Sky broadband was activated it was still slow. We called their technical support, and they genuinely couldn't have been better. They instantly carried out a line test (EE) only played with the broadband channels.
They arranged for Openreach to come out to our cabinet. Open reach then identified an issue at our house. Sky have gone above and beyond to help us facilitate Openreach visits.
Their support staff call centre appears to be UK based and the staff actually appear to be technical staff as opposed to simply call centre staff.
- Location
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- Location
- Warwickshire
- Reviewing
- Sky
- Date
- 2015-10-15
- Comments
-
Just the worst customer support experience I have come across...
I called 3 weeks ago because my broadband speed had plummeted. Lady on phone goes through the script. Eventually I'm plugged into the test socket and she is running a test. Asks me to stay on the line. 45 minutes later, I accept that she has forgotten about me and I hang up.
Call back the next day. No record of my previous call. Ask them to call me back. They say they will and then don't. Ring them again. Go through the same stuff. Speed test takes 10 minutes. They suggest replacing the microfilter. I go to PC World, get one and call back. No difference. They say they are going to run a 72 hour test and will call back at a certain date and time.
That time comes and passes. I call them the next day. No record of anything done previously. Have to go through the entire script again. They suggest I replace the cables and the router.
I do this, and...there's no improvement. So I have to call them back again. Amazingly I have to go through the entire script for the fourth time. I explain i have replaced every piece of network equipment in my house. She says she will speak to an engineer who will check the local exchange and call me back. I laugh at her.
Don't hear anything for 2 days so i call back. Explain the entire situation to someone who clearly has no record of what i have been through already. She puts me on hold. 5 minutes later she comes back and says "yes, there was a problem at the exchange and all is ok now."
Cosmic. Any chance of a refund on the microfilter, router and cables I've brought for no reason? Nope. Could have been solved in 5 minutes, instead takes 2 weeks, £40 in equipment and go knows how much in phone calls. Thanks Sky
- Location
-
- Location
- Birkenhead
- Reviewing
- Sky
- Date
- 2015-10-15
- Comments
-
Terrible broadband as well as terrible customer service. They rather blame you than solve the problem.
- Location
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- Location
- Notts
- Reviewing
- Sky
- Date
- 2015-10-15
- Comments
-
I have been with sky 18 months and at first everything was fine but for the last 6 months I've had nothing but trouble with my internet,constant breaking down ,fed up,of phoning them spending hours on phone calls and doing test after test ,I'm not an engineer so why should I have to do,it and keep going over and over the same tests,they promise you return calls and don't even call you back,then tell you it will be back to normal but it never is ,I'm so stressed out with them giving u false promises,I have been without broadband now for a week and they are supposed to be ringing me back tommorrow but,I have lost all trust and faith in them ,I will be leaving them shortly if it is not sorted out soon,I would not recommend sky to anyone,worst provider ever ,I've truly had enough of them and their false promises ,I will,be going with B T
- Location
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- Location
- Somerset uk
- Reviewing
- Sky
- Date
- 2015-10-14
- Comments
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Quite frankly I am absolutely disgusted with their piss poor service. I am a student so having internet connection is very important in order to do work. A lot of it is research based so as you can imagine the Internet is a very important part of that. The sky broadband cuts in and out all the time, making it impossible to do anything online. Failed a module because I couldn't get enough research. Absolute savage performance by Sky, I wouldn't even bother if you're thinking about going with them. Plus paying that amount for it AND for a bloody landline which is not even used. Taking the piss really. DO NOT BOTHER WITH SKY.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2015-10-12
- Comments
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The worst service I've ever experienced. In September ( 3 weeks ago now) we ordered our sky broadband and were told it would arrive on the 9th of October. On the day we got a text saying the engineer would come between the hours of 1 and 5. We waited and when half 5 arrived we rang sky, needing to get to a meeting at 6pm. It look a very long time to actually get through to a human... Who then transferred us to someone else who again did the same thing. When we finally got to the 'correct' person they said that the engineer had run out of time and so couldn't make our appointment. If we hadn't of rung this information would never of got to us...we received no email or text apologising for the fact we'd just wasted 5 hours waiting around. The lady on the phone said we were now priority and would get our wifi on Monday morning. We rang again Monday morning as we weren't told a time and as uni students were out at lectures for most of the day. We were then told that it would be another 2-3 weeks for our sky box because we had to get a new appointment. What happened to priority? It was not our fault that sky didn't come...we played our part of waiting around and so shouldn't be punished for sky's mistakes and lack of organisation. After trying to explain to the lady just how long we have been waiting for the wifi and the fact that we are falling behind on uni work, the best she could do was give us an appointment 7 days later. All because they missed our appointment. From when we first ordered sky it will be 5 WEEKS until we get our box...if they decide to show up this next time...not that we will know...without having to ring up ourselves. This service was atrocious and very time consuming...I highly recommend that anyone looking for a quick and simple way to get wifi should go somewhere far far far away from here :)
- Location
-
- Location
- Davidova
- Reviewing
- Sky
- Date
- 2015-10-11
- Comments
-
To summarize in one word - BAD! Internet rarely works, customer service non existent - in rare times they actually grace their customers with answering the phone, they will pass you like a hot potato over and over without resolving the issue. Time wasters. My suggestion - stay away from Sky!
- Location
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- Location
- swansea
- Reviewing
- Sky
- Date
- 2015-10-10
- Comments
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broadband cuts out multiple times a day and night, this also affects my sky tv recordings as the box stops working correctly without a broadband connection. Online help is always busy or unavailable. to phone for support costs me same as a prime rate number even tho im on sky talk and even if i wasn't i shouldn't have to pay to report a fault on their end.. had a sky rep stop me in the street recently to offer me sky services, after i told him about all of the above he was not shocked in the slightest more so upset that his college who was dealing with a potential customer who after hearing the above decided not to take out a sky contract with them. overall they promise big and deliver very very little. will be going to bt when contract finished!!!!!!!
- Location
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- Location
- Brighton
- Reviewing
- Sky
- Date
- 2015-10-08
- Comments
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Worst service ever !!
I'm waiting almost 1 month to activate my broadband, I keep calling costumer service and everyone who works in this company is completely useless !!
Also, I'm waiting hours at home to someone to come and try to fix the problem and they keep changing the days and hours !! I don't have time for this, such a waste of time and money !!!!!!
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-10-07
- Comments
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Worst customer service ever. Avoid this company or you will regret it. We cancelled our services to get BT and Sheryl of SKY Call centre told us we had no cancellation charge since our contract finishes right now. On a second call however, I was told that I had to pay 70£ aprox for cancellation and that, according to their system, Sheryl left on her notes "spoke to client about cancellation". Nothing was left on record about the "no charges" reply. I spoke the second time with Loren who was very rude, couldn't care less about her job and about helping and did not allow me to speak to a supervisor when I asked her to. Seriously, you will regret joining this company. Get BT instead
- Location
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- Location
- Cardiff
- Reviewing
- Sky
- Date
- 2015-10-07
- Comments
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Sky now locking you into there new sky router and not allowing 3rd part hardware will not supply PPPoE login details as other ISPs will
- Location
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- Location
- bathgate
- Reviewing
- Sky
- Date
- 2015-10-05
- Comments
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left sky because of a better offer if i had not seen this offer i probably would not have changed how glad i did speed with new supplier is so faster than sky i can not believe it i always thought that the speed was much the same for most everybody.When i phoned i asked if they could match or better
the offer i was going to change to they could not and did not seem all that bothered they were losing a long term customer
- Location
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- Location
- Cambridge
- Reviewing
- Sky
- Date
- 2015-10-02
- Comments
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Very poor but cost loads
- Location
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- Location
- Barnoldswick
- Reviewing
- Sky
- Date
- 2015-10-01
- Comments
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Absolutely horrendous!!! I really wish we had never gone to sky! This is a huge breach of contract as we have next to no signal!! I need the internet access for work and have had to go to the library!! Awful bad bad service! Customer service diabolical too! Avoid at all costs.
- Location
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- Location
- portsmouth
- Reviewing
- Sky
- Date
- 2015-09-30
- Comments
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How bad well it's bad wifi is ok sky on the phone are ok, there tv is ok but not the price. my broadband is so slow that on one night I thought I buy a movie fron the sky store started to download the movie ordered a curry 1hr 20mins later the curry turned up. 8hrs later my move downloaded that's how bad sky's broadband is it's loosing them money as I will never buy a move again. but no matter BT will win in the end with all services. and it's true what a lot of comments are saying you cant even streem a 2min youtube vid. it's that bad do yourself a favour please look for another isp!!..
- Location
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- Location
- Ealing, London
- Reviewing
- Sky
- Date
- 2015-09-29
- Comments
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Recently had Sky Unlimited fitted in my home. Engineer setup was fast and very informative, connection is working great and no hiccups so far. Very happy with service.
- Location
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- Location
- Ayrshire
- Reviewing
- Sky
- Date
- 2015-09-26
- Comments
-
Awful.took 3 months to connect me. Have been connected for 1 month now some external fault means I'm cut off. 3 to 5 working days to fix they said. It's been 6. Customer service absolutely crap. They don't care. Pathetic.
- Location
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- Location
- Newcastle Upon Tyne
- Reviewing
- Sky
- Date
- 2015-09-25
- Location
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- Location
- Liverpool
- Reviewing
- Sky
- Date
- 2015-09-25
- Location
-
- Location
- maybole
- Reviewing
- Sky
- Date
- 2015-09-25
- Comments
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Awful. Took 3 months to connect me. No apologies nothing. Been connected for one month now there's a fault. Have to wait 5 working days for BT to fix appalling. Speed ok. Customer service crap.
- Location
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- Location
- Gloucester
- Reviewing
- Sky
- Date
- 2015-09-24
- Comments
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Just changed to SKY from Talk Talk due to price increases. My connection drops out at least 5 times per day. Stock answer is reset the router, go on sky as admin and change the frequency number. Done it, still drops out. very poor!
- Location
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- Location
- Bristol
- Reviewing
- Sky
- Date
- 2015-09-24
- Comments
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Sky had shown horrific customer service yesterday. I was due to have an engineer visit I order to install a new phone line so I could have sky Internet. This engineer never showed up and when I called sky to complain the tried to say I was lying about the engineer not showing.. I think I would have noticed! I was then told it would be st least two weeks to arrange another engineer visit. After a long conversation getting no help I stated I wanted to cancel the contract. I was then told I could not cancel on my 'activation date' and would receive a call back at 9am the next morning. This call back did not occur and I had to phone sky again to cancel which still took 10 minutes. I have never before been treated so terribly by a company and would advise everyone to avoid sky broadband!
- Location
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- Location
- Bristol
- Reviewing
- Sky
- Date
- 2015-09-23
- Comments
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Literally the worse internet provider. I get around 4/6mBs AND emphasis on mbs which equals BITS. You must divide it by 8 to get the bytes (which most software downloads recognise). It keeps going down at night and in the day, I'm just a user not a bill payer but if it was my choice, I would have joined virgin, YEARS AGO. Worst internet provider, DO NOT GO WITH THEM. We've rang multiple times complaining... NO FIX. Sky is the bane of my life and when I get my own place, sky WILL NOT BE IN MY HOUSE.
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2015-09-22
- Comments
-
This has to be the worse broadband provider in the UK by a distance. Although the package is extremely cheap do not let this entice you. I initially ordered my broadband on 2nd September and was told that my line was active and that I would get a speed of between 10-15mbps this sounded great, little did I know that this would head down hill dramatically. I was originally told that my broadband would be set up on 18th September, this however was put back to the 22nd September. I wasn't overly annoyed as I thought that this would only be a few days delay (boy was I mistaken). On Sunday 20th September I received confirmation that my broadband would be ready on 22nd September literally a few hours later I received a message that my order had been cancelled completely?! This came with no explanation apart from a contact number saying to call us. I have to say this is extremely poor communication as I didn't have a clue what was going on. I phoned Sky immediately to find out exactly what was going on! The person was completely clueless he could not give me a reason at all for the cancellation. He instead informed me that someone will call me back on Monday. I received a a call during the morning and was told that there was an issue with my address and that BT open reach could not verify it. This left me quite dumbfounded, this was the same address that I had given Sky when i ordered it but now there was an issue with it?! As it stands I been told that it could take a further two weeks to resolve, which I find totally unacceptable. Anyway apologies for the essay but I wanted to leave a detailed review for fellow customer's. Avoid at all cost's!!! PS Sky please have the decency to change your marketing slogan of 'believe in better' Your service is terrible! This is false advertising as you know you have a long way to go before you can even offer a reasonable service.
- Location
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- Location
- Finchley
- Reviewing
- Sky
- Date
- 2015-09-22
- Comments
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Irresponsible behaviour, Nosense at all, do not buy that broadband.
Buying/selling is not important, important is customer service!!
Set up at 14 of the month, today is 22 of the month, but no internet at all
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2015-09-20
- Comments
-
Broadband speeds used to be 11mb, but 5 months ago, it slowed right down to less than 2mb and kept cutting out intermittently. We've had a new router, sky engineers and BT engineers out. Nobody can figure out what the problem is. It has taken months to get to this stage and I was told I would get a a refudn for our troubles. Now they have told me they will only refund the £10 cost for the broadband. Not the line rental even thought we only have the line for the internet. We don't even have a phone. And even though we have not been able ot use any of the on demand services and films etc that we pay for as they require the internet. Don't trust this scamming company. They are scum.
- Location
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- Location
- Coventry
- Reviewing
- Sky
- Date
- 2015-09-19
- Comments
-
If you can get Virgin, do it! I need to wait 3 weeks for my broadband to go active when it should of taken less than 1!
- Location
-
- Location
- Bromley
- Reviewing
- Sky
- Date
- 2015-09-18
- Comments
-
My broadband was originally O2,really good service up to 20 meg and a was getting 18 meg as an average. Then Sky bought out O2 and the "service" steadily got worse over the months. Now down to 10/11meg really unreliable. Drops out a lot. If you ever speak to a Sky customer service rep (took me 9 attempts of holding for 15/20 minutes at a time) they don't have a clue. Basically Sky got greedy and oversubscribed the node/exchange. Now in the process of moving to Plusnet. Would not recommend Sky,total rubbish.
- Location
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- Location
- Cambridge
- Reviewing
- Sky
- Date
- 2015-09-17
- Comments
-
17th September 2015 – NIGHTMARE- HORRIBLE SERVICE- DO NOT GET SKY BROADBAND
My flatmate and I have been Sky customers for over a year. One month before leaving our flat, my flatmate called Sky to inform them that we would be leaving on the 12th of October and would like to cancel our account on that date. The discussion lasted an hour and we were told that this would take effect on the date we had advised. This morning (17th September – weeks ahead of the cancellation date) I realised that my Internet had stopped working, upon calling Sky I was informed that my account had been cancelled and that there is a glitch in their system by which they automatically cancel the account once they are called. The sales person apologised and admitted that someone had complained about this just the other week and that Sky should have informed my flatmate that he should ring to cancel our account two weeks before leaving and one month ahead of the leaving date (It seems being organised is a problem for Sky). Admittedly I was furious but under the impression that Sky would admit their mistake and turn my Wi-Fi back on, however to my disgust, I was told it would take TWO WEEKS for the account and therefore Internet to be back up. I would be without my Sky Internet, landline and TV for two weeks. I was fuming over the phone and asked to speak to the manager. I asked Sky to somehow fast-track this process as this situation was ridiculous, however I was told by both, the person on the phone and the manager (who had spoken to multiple Sky departments) that there was nothing that could be done in terms of fast-tracking the two weeks process. Upon asking for some sort of compensation as they had already billed us for the month of September, I was told no compensation could be given. I have ultimately reduced to buying Wi-Fi from a different service provider that I will have to pay for for the remainder of my stay at the flat.
I would encourage all of you to think twice before signing on with Sky. The least you would expect as a loyal customer is to get some form of compensation other than a sorry for screwing up, unfortunately in Sky’s case, it is too much to ask!
Will not recommend Sky services to anyone in the UK!
- Location
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- Location
- West Middlands
- Reviewing
- Sky
- Date
- 2015-09-15
- Comments
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***AVOID***
Me and my partner moved flat, while been in all the chaos of moving we decided to pick an internet company ASAP. We saw this offer from SKY where you get a contract of 12 month with a £100 voucher from M&S, and it was really cheap.
The HUB took over 2 weeks to arrive, we rang the company and they said it was on a warehouse, that would take longer. When the HUB arrived, I pluged it, without realising that there is a date on which your internet becames available (I thought it'd be available straight away). Then I rang the company again, they didnt keep me on the phone for too long and the person I talked to it was very plesent and helpful. I asked if they could bring the date forwards, as i needed internet right away. they told me they couldn't as an engineer had to come and instal the line and bla bla... however the previous tenant had SKY broadband, so I didnt see the point of anyone coming. this happened on the 3rd of September I didnt get internet until the 8th.
Also, I tried to contact them on FB, however they were useless, they couldnt help us and I am pretty sure they copy and paste the answer they gave us.
Now I am about to cancel my contract, my internet spreed is very slow, it keeps going down and in some of my devices doesn't even work, if it does is really slow. There are times when internet works just fine and then is most of the time when its so slow I have to use my own mobile data.
I didnt research this company before getting my contract, which I should have done. Please AVOID this company!!!!!
- Location
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- Location
- Newcastle-under-Lyme
- Reviewing
- Sky
- Date
- 2015-09-15
- Comments
-
I used to be with BT. In seven years with them my internet only failed about four times and was usually fixed with one phone call. Once they had to send out an engineer but he fixed it on his first visit. Been with Sky since last November. Considering they use the same cables as BT their connection is appalling. It fails at least three times every week and my connection has dropped at least ten times today alone. The website simply directs you to their useless self help. Pointless ringing them because my wife is the account holder so they claim it would be a breach of data protection to take details of the fault from me. Anyone who knows the Data Protection Act knows this is nonesense since I'm not asking them to reveal any of my personal data; I'm just trying to get them to fix the fault. So I can't tell them about a fault unless my wife is at home. Anyway, six weeks to go until I can go back to BT and boy oh boy I can't wait.
- Location
-
- Location
- Aylesbury
- Reviewing
- Sky
- Date
- 2015-09-15
- Comments
-
the most pathetic service. they promise an installation date and dont turn up. calling them for last 10 days but no reply at all. they just dont understand a customers problem. call cecntre people are just talking computers trust me. AVOID THEM.
- Location
-
- Location
- Aviemore
- Reviewing
- Sky
- Date
- 2015-09-14
- Comments
-
Truly truly hopeless. Customer service is an absolute joke, and "broadband" speed lucky if it's over 0.2mb. A year I put up with unusable Internet.
Router you get supplied is not good, also using out date components. Take your money elsewhere.
- Location
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- Location
- Surrey
- Reviewing
- Sky
- Date
- 2015-09-13
- Comments
-
Broadband speed has slowed to 3.3Mb today. It has been slow for a week now. Usually we can achieve 5.5Mb which is about as good as it gets in this area. Standard phone line speed is reckoned at 5.5Mb so we are the slowest around. Not happy. I shall be contacting Sky to see if they are slowing us down
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2015-09-13
- Comments
-
Can't comment on the broadband as we have been waiting 6 weeks for the hub to arrive
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2015-09-09
- Comments
-
AVOID SKY AT ALL COSTS!!
Firstly I would not give Sky any stars at all if possible, I think negative stars should be added in Sky's case. I'm currently moving and went to cancel sky finally the TV, Phone, Internet, everything. On getting through to an agent. He was English and surprisingly really easy and nice to talk to, unlike any other time I've ever had to contact them like the 3 weeks I had no Internet and nobody English speaking to explain the situation to (asked for a new router, I was surprised when a micro socket turned up in the post and not a camel). Only problem was after 6 years being with them paying for terrible Internet speeds, he managed to lower my bill to as little as £27 a month which is over half the price I'm paying now. Then yesterday making use of my 31 day cancelation time I started a download of 17gb. That was at 6pm. It is now 10am the following day and the download is on 10.5gb. My dial up Internet was faster than this. I get less than a mega bite of upload speed and 3.3mb of download speed, though I was told if I go unlimited I would get up to 30mb. Complete robbery. The website only offers numbers that charge you and make you wait in a que for 4 hours before you et through to anyone. There is no live chat across the Internet like a chat live window. I would rather eat Ghandi's sweaty sand covered flip flop than go with sky ever again.
PLEASE DO NOT SIGN UP WITH THEM. THEY TAKE YOUR MONEY AND ONCE YOUR A CUSTOMER IN A CONTRACT FOR 18 MONTHS, DO NOTHING FOR YOU! BUT IF YOUR A NEW CUSTOMER YOU CAN HAVE EVERYTHING AT HALF THE PRICE.
BE CAREFUL ITS A TRAP!!.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-09-06
- Comments
-
I have been using Sky broadband for over 4 years now. The broadband speed is was always really good and customer service helpful. The only bad thing is an additional charge for not having Sky TV(!) I have never opted for using the TV service so don't understand why they charge me for that? Would not move to different provider if they have better offers for existing customers.
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2015-09-04
- Comments
-
Sky customer service is appaling. I have never dealt with a worse company in my life. Waited in on the 26th of August for five hours for our engineer to show up which they never did. Didn't even phone to let us know they were not coming or why. We phoned and they said they would book us in for a new installation date. Turns out we have to wait a further 3 weeks to get internet. Have phoned repeatedly to try and get an earlier date to which we are told that is the next available day and that they cannot do anything. They would not even put me through to the manager. Would NOT recommend going with SKY!!!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.