Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 12504 customer ratings since 2018-09-17 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1632 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
the most pathetic service. they promise an installation date and dont turn up. calling them for last 10 days but no reply at all. they just dont understand a customers problem. call cecntre people are just talking computers trust me. AVOID THEM.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury Sky  
My internet was dropping a couple of times a day. The tech support guys tried to help, but eventually said there was nothing they could do and that a couple of dropouts a day was normal and caused by "active line management". Luckily I'm out of contract so I'm moving to another provider, and am actually going to save money.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Ayr, Scotland Sky  
Just moved broadband to SKY after becoming increasingly unhappy with my BT service (drop - outs, slow etc.) and their average speed of around 7mbps. I found the whole process very painless and simple. I called them yesterday as I was finding the connection speed a bit erratic and a lovely man spent an hour helping me work through a few things until the problem was resolved. We now average 12.4mbps with zero drop outs so a vast improvement on BT. I've been with Sky for TV since 1990 and I've always found them to be very helpful but perhaps I've just been lucky. Anyhow,I'm happy with my broadband so far and I'm glad I left BT.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ayrshire Sky  
Awful.took 3 months to connect me. Have been connected for 1 month now some external fault means I'm cut off. 3 to 5 working days to fix they said. It's been 6. Customer service absolutely crap. They don't care. Pathetic.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Ayrshire Sky  
Unfortunately constant disconnections, and online gaming lag very poor, unreliable. Do not bother if you want a steady connection.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
banbury Sky  
My TV has a problem with the satellite signal. Just called them and the early a technician can come is in 11 days!! ELEVEN DAYS!!! I wanted to cancel everything because besides this they took £20 on the direct debit wrongly. And they told me I can cancel but I would have to pay early termination fees!!
But if I'm 11 days late paying them, They would cancel my service... it's not very fair to the customer right? So I have to do all my contractual obligations in time, or I'll be punished, but sky can take as long as they want to fix a problem.
Being 9 months pregnant, it's not easy for me to move, básica all I can do is watch TV. And now I'll be 11 days looking at my walls, after paying £120 to sky!

This is awful awful AWFUL customer service. And I'm not happy at all. In 4 months I'm cancelling everything! I don't want it even if they give it for free.

Do not recommend!!!

Never had a problem with talk talk before moving to sky!

It's disgusting this service!!
  • Satisfaction
    1 star
Banbury Sky  
constant disconnections,(min 4 times a day) too much lag, and speed variations. ADSL was better!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
banbury Sky  
Worst. There was an incident when the internet went out and my sis in law called Sky. They - according to our contract- was supposed to send a person out to fix any issues, however in order to qualify for that we had to open up the router and check for issues. So i opened up the router and started explaining what I was saying to the guy and pressing here and there to solve the issue. This is my first source of complaint because not everyone knows how to open up a router. When my sis in law was told to do that she got furious, and was lucky I was able to step in.

The next problem we experienced was now- the winter time. The internet would literally for the whole day go out completely. It's connection is horrible as well. My phone cannot connect to the router either.

My friends in the area in Barking are also experiencing the same issue. For me it seems that it doesn't suit my area, but having looked at the comments here i can see it is an issue with the product itself. Appalling. And i have to wait for my contract to end in April!
  • Speed
    2 stars
  • Reliability
    2 stars
Barking, London Sky  
I applied for Sky when I moved into my new place. With the excitement of having a big company as a Broadband provider.

When transferring the line over they found a fault and told me an engineer would have to come the next day when I was working the next day. I called up Plusnet to see if there was a fault on the line and was told there was no fault (This was lie 1).

So I cancelled my contract before I could be mugged off by this company they said I would have a FULL refund in 3-5 working days. After this time I recieved no money back from them and told them I would get the money back my October and there is no chance of doing this earlier. I did tell them I was promised I would get it back within a couple of days. (This was lie 2), in the embarrassment they said they would try and do it within two weeks.

Two weeks came. I called them up and they said it will come by the 17th September but apparently as I owe them a bill payment in advanced and bearing in mind I have not used their Broadband service one bit I would be only entitled to the £6 which is an insult (lie 3).

To add insult to injury I have spent a lot of money using my 4G network on my phone. I have to check my emails from work on my phone. I told Sky this and the agent said I was only entitled to use Sky for personal use when its up to me what I do with my broadband. I told this agent that I would take them to court if I do not get the money back and he did not seem to care or take the matter further. In fact I asked to speak to a manager and he told me I would have to wait 24 hours before I could speak to one when I have spoke to managers from Sky straight away previously (lie 4).

AVOID THIS COMPANY LIKE THE PLAGUE. LIE, AFTER LIE, AFTER LIE JUST TO MAKE MONEY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Barkingside Sky  
I recently relocated from Darlington to Barnard Castle County Durham so I had to switch from Virgin Media to SKY (SKY fibre Max). Online SKY assured me that I would receive between 57 & 79 Mbs bb speed; I only receive an average of 40 Mbs! After complaining to SKY they sent out an 'Openreach' engineer to check my phone line-both inside the property & from the property to the BT cabinet & he stated that the phone line could not provide a bb speed any faster than 47 Mbs. As I stated previously, I was originally with Virgin Media for 20+ years & over the past two years I was assured of receiving 200 Mbs bb speed-yes, 200 Mbs & guess what, I received 200 Mbs bb speed!
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    4 stars
Barnard Castle Sky  
Really bad wifi, i had the orginal sky broadband (17mbps) and it was really bad, now ive upgraded to the fibre one (37mbps) and im getting 2-10 megabites
per second. I wouldn't get SKY broadband as it is really bad
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnet Sky  
Absolutely horrendous!!! I really wish we had never gone to sky! This is a huge breach of contract as we have next to no signal!! I need the internet access for work and have had to go to the library!! Awful bad bad service! Customer service diabolical too! Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnoldswick Sky  
Sky are by far the worst I have ever dealt with. I usually don't write reviews but this company were exceptionally bad so I felt I had the need to.
I set up a date with Sky to install my internet, I waited 2 weeks and took the day off work only for them to not show up. I was proactive enough to call them several times before the installation date to confirm they were still coming and each time they said yes. Either they have a terrible system in place or they have very incompetent workers. An hour after they were supposed to arrive I spent 1 hour on the phone only to be told an engineer was never supposed to come out. Taking into account the money I lost from not going into work plus the many phone calls i made to them, I made a very big loss indeed. I decided to go with Talk Talk who have given me a detailed description of when they plan to arrive and what date my router will be here. I will never again go to Sky and I will never recommend this company to anybody.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley Sky  
Been with sky for over 20 years been a loyal customer never missed any payments on any months for the whole 20years.
2 years ago BT informed me that fiber broadband was open to my home. I contacted sky and taken out the fastest broadband and a new TV service with them to revive nothing but trouble with the broadband dropping out and not working, having to rest all the broadband up to 3 times a day some days. I contacted sky and they refused to give me a new router and my mum herself had to pay for a new box out of her own money Evan though we was still in the 18 month contact (2 months in). The contract is up for a renewal and we have cancelled the TV services due to no used to pay for it. We paid 75 pounds per month for broadband and TV. We then got quoted 45 pound for broadband services alone, I find this unfair and not loyal to a customer that was been with for over 20 years. Other customer I know had the brand new sky Q 4 boxes, full tv packages, and fiber broadband all for 80 pounds per month. Sky's have no loyalt to their existing customer what so ever. The customer services is very poor and the manger I spoke to called Donna is the rudest person to speak to and wouldn't advise anyone to talk to her. Sky is terrible and their service and customer services I've very poor aswell!! Stay away people... my policy is now cancelled and won't be going back to them. Moving provides. Hope no one else experiencing this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Barnsley Sky  
Sky is the worst company I've ever delt with ,what ever you do don't join sky broadband,had mine put. In November,has not worked right sinc it was installed,I've had 4 enganers out made no difference made at least 12 calls to sky they pass you on ,or cut you off I've never delt with such a slack bunch ,just rang to say it's now working asked to speak to a supervisor,was told there is non we can make you a appointment for a call back,soon broadband for two months no compensation,,for no service ,have a good think before you join this Micky mouse outfit,Carnt wait till my 12 months is up they could offer it free and I would not take it ,the company is crap
Barnsley Sky  
Broadband has been dropping out for months and Sky just take my money.customer service is shocking.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley Sky  
Sky broadband stay away from them 3 days later can't still get on line I phone up spoken number of people still no answer and they talk to like dirt so I will be leaving sky what rubbish service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley Sky  
Never had anything but amazing service, and so much better than Talktalk was. Constantly receiving over 30meg download and no sign of slowing. My only criticism is the rubbish router, but you can get around that by bridging in your own :)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Barnstaple Sky  
Very good overall service only let down by long waiting times when contacting Customer Service.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Barnstaple Sky  
rang sky to ask them not to reconnect my tv which i had cancelled 8 weeks before they said no probs then this morning found they had cancelled my phone and broadband . I rang them they said you have lost your number which i have had for 15yrs and now want to charge me £20 to reconnect and £6 for a new router what a joke.
  • Satisfaction
    1 star
  • Customer Service
    1 star
barrow in furness Sky  
my internet was slow so sky told me two up grade to fibre and my line will give me be tween 16 / and 22 for the thirst it was about ten and now i am getting under five to be fair they sent some one from bt twice in a week but i will be phoning again till i get some wear near what i pay for
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
barrow in furness Sky  
the speed they said i would get is no wear near what i am getting
barrow in furness Sky  
Most unstable internet I've ever used. Having used Sky, Virgin and BT, Sky has been the worst. Connection always drops and the range doesn't leave one room. Customer service is great and the social media response is great. It's a shame they have to rely on bad tech.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Barry Sky  
Rubbish service broadband didn't work for weeks because they hadn't properly installed it price increases when ever they feel like it and trying to leave is a nightmare I'm moving to virgin media and will never use sky again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barton on Sea Sky  
I join Sky July 2017 and scheme was £60 or £75 voucher you will get after few days then I called sky customer service and I explain about the deal I signup and said you will received within 28 days by post I wait and nothing get it then I called then again same explanation and I did call customer service to cancel my subscription and to know more about voucher which is I haven’t had they said you signup with third party so you have to deal with them.. such nice lie to increase more customer !!!!!! RIP
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Barvaliya Sky  
Had Sky Broadband for 11 months so far completely dissatisfied breaks down at least once a day signal weak I've now got extra data on my phone because I can't rely on the broadband today working
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Basildon Sky  
Had Sky Broadband for 11 months so far completely dissatisfied breaks down at least once a day signal weak I've now got extra data on my phone because I can't rely on the broadband today working
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Basildon Sky  
Drops out all the time and only average 3mb on speed tests and ment to be 17. Only good point was that it was free for a year
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Basildon Sky  
Awesome service. 13Kb/s here all day every day. Can get a bit slow when downlaoding big files @ 1.14 MB/s and surfing but that's fine. All day everyday local calls to 01,02 and 03 and a lot of country's worldwide thrown in. Netgear router at first was awful but now got Skys Sagem F@st 2504 and never looked back. Been with Sky for nearly 20 years, no need to change.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Basildon, Essex Sky  
Don’t hire sky Broadband, the network is not working.
Two weeks ago we have a problem for 4 days. Today is not working again, we called them and said an engineer will come on Thursday, what??? Yes, next Thursday!! One week without broadband. Who is going to pay me all this inconveniences. I have to work. This situation is an acceptable. Don’t hire Sky!! Take my advice.
Basingstoke Sky  
My broadband has suddenly slowed today. Upload speed of 0.26mbps & download speed of 0.69.

I called sky...apparently there is a long wait.
The online chat is busy
There is no e-mail support

I think I am going to cancel.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Basingstoke Sky  
Very slow.Even the mobile internet will beat the fibre internet speed. Very worst and really disappointing . Waited so long for the internet and end up with disappointment.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Basingstoke Sky  
17:18 Connection Lost - 24th April 2014 - Duration - 2 minutes
16:16 Connection Lost - 28th April 2014 - Duration - 4 minutes
16:59 Connection Lost - 28th April 2014 - Duration - 20 seconds
17:04 Connection Issues - 29th April 2014 - Duration - 20 minutes
18:52 Connection Issues - 29th April 2014 - Duration - 20 seconds
19:36 Connection Issues - 29th April 2014 - Duration - 20 seconds
15:44 Connection Lost - 30th April 2014 - Duration - 2 minutes
15:58 Connection Lost - 30th April 2014 - Duration - 40 seconds
17:01 Connection Lost - 30th April 2014 - Duration - 40 seconds
20:03 Connection Issues - 02 May 2014 - Duration - 1 minutes
22:37 Connection Issues - 02 May 2014 - Duration - 20 seconds
16:37 Connection Lost - 03 May 2014
16:53 Connection Issues - 03 May 2014 - Duration - 20 seconds
18:05 Connection Lost - 03 May 2014
18:10 Connection Lost - 03 May 2014
18:15 Connection Lost - 03 May 2014
18:28 Connection Lost - 03 May 2014
23:49 Connection Lost - 03 May 2014
00:24 Connection Lost - 03 May 2014
00:48 Connection Lost - 03 May 2014
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Basingstoke Sky  
Anyone thinking of using this broadband, please think again and burn this company from your memory. Sky is the WORST provider I've ever used. I get regular drop-outs, I can't watch videos on YouTube in high quality (I select the HD option and because the connection is poor it degrades in quality as the video goes on, or it doesn't load.) Opening a new tab is a nightmare as it takes forever to do so.

PLEASE DO NOT USE SKY BROADBAND.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Basingstoke, England Sky  
Less than 2mbps - need I say any more and my area in Bath is officially not getting fibre and there an zero alternatives. Shocking service in a modern city!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Bath Sky  
I live on the outskirts of Bath and my SKY broadband tops out at 1.2Mb.
The worst thing is that's the best on offer!
  • Customer Service
    3 stars
  • Reliability
    2 stars
Bath Sky  
We had sky broadband about 5 years ago and it was fine but we got a better deal with BT so we changed. It was pants so when the contract ran out we went back to sky but this time it was worse than BT. It's slow continual buffering, drops out , freezes and has to be reset. Don't bother. Worst of all when you call they are unhelpful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bath Sky  
left sky because of a better offer if i had not seen this offer i probably would not have changed how glad i did speed with new supplier is so faster than sky i can not believe it i always thought that the speed was much the same for most everybody.When i phoned i asked if they could match or better
the offer i was going to change to they could not and did not seem all that bothered they were losing a long term customer
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bathgate Sky  
I have been cancel my contract with sky so the signal is rubbish in my house. After 12 month without using this company finally i can cancel my contract I did follow all the requiement with more than 15 days before my next bill and for me surprisa not just the make a new bill if not now I hace paid doble so I don´t understand nothing and I got the email with the cancelation of my contract and they don´t give my money back and I am so angry
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Battersea Park (london) Sky  
I've been using Sky broadband since they bought UK Online and therefore acquired me as a customer. A couple of years ago I switched from standard broadband to fibre - originally the 35Mbps package, but they upgraded me for free to the full 72Mbps.

Their customer service is generally very good, they don't treat me like an idiot. The standard broadband was pretty reliable but I had a couple of faulty routers over the years. Since I switched to fibre it's been rock solid and I can usually get the full 72Mbps down and 18Mbps up.

My only gripe is the price. Without any TV package and with PAYG calls this is costing me £44/month - line rental plus broadband. But looking at reviews of other providers on here, I'm probably better sticking with what I've got than switching to a cheaper but less reliable provider.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Beaconsfield Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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