Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9436 customer ratings since 2019-10-01 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1817 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
I have been a sky customer for many years. I moved house 4 months ago , got set up and the engineer told me one of the boxes needs hardwiring . After 2 engineer visits I completely had had enough of sky . From customer services that don't log your problem correctly to the overall communication within the company . The download was that slow we couldn't even watch a 4 k program.Upon cancelling my broadband after explaining how appallingly I'd been treated , they weren't even bothered . They have also lost 4 mobile phone contracts as all of my household was going to switch to sky . I'm that angry with sky , the TV will also soon be going.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Sky  
I've been with sky broadband for a few years now. The connection is very slow and they lied about how fast it would be - I've put up with that. The main problems are the lack of reliability and their complete lack of care for the customer.

Every few months the router stops working - the self-heal mechanism only mends it for five minutes or so. Each time I phone them up they do a test that solves the problem for another few months. I ask them if they will replace the router and they say they will if it happens again, but they never replace the router.

The pandemic has compounded things so that now I can't phone them up now its happened again. They do not seem to have any phone people working from home - probably because that would mean they may not follow their scripts and actually be helpful. The online repair does not work and they seem to expect me to carry on paying for a servive that does not work and they will not fix.

The UK compares very badly with other countries when it comes to internet services. This is because of money-grubbing corporations such as sky who do not care about their customers. As far as I can tell most of them are like that. I am changing providers even though I am not expecting anything much better. I do not recommend sky, stay away from them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle upon Tyne Sky  
Can't wait to leave my current houseshare as it means I can finally ditch Sky broadband.

The wifi works ok-ish if you're sat right next to the router. Otherwise intermittent (even with router boosters). During Covid it has been absolutely terrible. Thankfully I don't need it for work because if I did I'd be stuffed. Just very annoying - currently trying to watch a youtube video on 144p which is pausing every 10 seconds.
If it crashes completely prepare to have no internet for 2 weeks, and to spend hours waiting on hold with Sky 'helpline'. Like my old dial-up connection in 2001. Shockingly abysmal. But Sky are raking it in from all their various activities so don't care.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
London Sky  
Complete garbage. Have the essential package of 14 - 20mb because although being in the town centre next to the exchange fibre isn't available. Coincidentally i only receive the guaranteed minimum of 11mb. Can barley watch a youtube video and cant play games whilst being an avid gamer. No solution given when attempting to resolve and potentially upgrade, no help at all given to point me in the right direction. Genuinely the biggest piece of **** iv'e wasted money on.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bolton Sky  
When it works it's not bad. With mine, if I'm working on the computer and another member of the house hold use the broadband, the timelag for my computer is huge. The broadband also goes off/on daily for an average of a hour, especially during a working week, so while I work from home it gets quite annoying.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Wellingborough Sky  
Paying for a supposedly guaranteed 60Mb. Not receiving over 25Mb. 4 engineer visits later, still the same. Trying to speak to someone from Sky virtually impossible. Wifi regularly fails, meaning working from home only possible by tethering to my 4G phone...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Carnon Downs, Truro Sky  
Would give 0 stars if possible. Just the most horrible customer service I have ever seen on earth. First, I couldn't even contact them properly due to Covid-19. My point is, if you are having troubles with lack of staff, simply don't book new customers in. It took me one month and a half and 3 engineers visits to get my internet set with Sky. THEY WERE NOT ABLE TO SET MY BROADBAND. After every failed visit I had to wait for 2 extra weeks since they informed me they were not able to contact Open Reach, which is RIDICULOUS of course. After the third visit that didn't work, I called them again and one of the attendees simply CANCEL MY ACCOUNT without I have asked for it. Actually, the lady was offering to cancel my account, and even though I said that I'd rather had the internet fixed, she cancel even though. I only got to know with an automatic e-mail that my order had been cancelled - but ironically this lady made me a big favour. Another thing Sky does is to send you automatic e-mails/ replies that has nothing to deal with what you have just discussed on the phone - which makes it really confusing. After my account has been cancelled, I immediately change to another supplier. Although, I still not have internet due to a fault on my line and I am aware it is a complicated issue, the new supplier is able to contact Open Reach many times, explain the situation and what the engineer has told me. Also, they are able to give me priority access since it is the 5th engineer visit already and it is a issue that concerns both companies. So my only advice would be never never never choose Sky, they are simply terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chelsea Sky  
Broadband was more reliable before going on fibre. Often cant even do the speed test.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    1 star
Brentwood Sky  
utter appalling. Bought a WiFi booster to try and improve the reception but no different. They promised me 53mbps but when I go on comparison sites I'm lucky to be getting 22mbps. Rang Sky and they said not to trust the comparison sites!!!!!!!! Sky claim its the speed going into the house not the WiFi reception indoors, never heard such rubbish. If I move outside, which is 6 metres away from the router, I lose all signal and thats in a direct line from the router with no obstructions. Currently got 12 months of an 18 month contract to go so can't move yet. My sister-in-law is experiencing this problem. I would avoid these like the plague. Cannot wait to move provider. I rang to complain and because I do not pay them £5 per month wifi guarantee (they already get over £100 a month out of me) they won't entertain my complaint. Utter rubbish broadband provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Heysham Sky  
Horrible left it for BT and have never looked back the WiFi was always slow and had to be restarted multiple times each day.
Cookham Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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