2,278 Customer Reviews over 228 pages
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- Location
- Garforth Leeds
- Reviewing
- Sky
- Date
- 2024-02-08
- Comments
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Amazing customer service with Broadband Next Day Engineer Visit to get me back online after my dog chewed through cable. Open Reach Chris Attended amazing efficient work carried out thank you brilliant service all round
- Location
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- Location
- Devon
- Reviewing
- Sky
- Date
- 2024-02-08
- Comments
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Zero overall stars if we could. Our home broadband cuts out almost daily at certain times of day. We were sold a monthly bill of I think £33 per month...we NEVER received a bill that low...recent bill was over £56!!! Told on month ONE increases had already happened!
Rude call center staff who laugh at you down the phone.
So glad we're out of contract finally, what a horrible experience being with Sky Broadband was.
I really don't like leaving bad reviews...but I'm sorry to say this one is well deserved.
- Location
-
- Location
- Bristol
- Reviewing
- Sky
- Date
- 2024-02-07
- Comments
-
We moved to Sky Superfast (lol) Broadband around 12 months ago. At first all was good albeit someway below the levels promised - it's never felt especially fast. In recent months it's been deteriorating with more and more time spent on devices watching the screen buffering. I'm currently using my iphone about 2 feet away from the router and I can't get wi-fi despite Sky telling me everything is working as it should. It's now as bad or worse than it was with BT (copper line broadband) so I'm left wondering where to go next? Shan't be staying with Sky - shan't go back to BT - any recommendations?
PS - it's also notable that Sky do not reply to any negative reviews that people leave - they obviously see them but presumably can't be bothered or just don't care?
- Location
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- Location
- Ayrshire
- Reviewing
- Sky
- Date
- 2024-02-06
- Comments
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Been with Sky for over 11 years and when my contract was ending I contacted then to get a new deal. They weren't prepared to match the deals new customers could get on identical packages, via third party comparison sites, with Sky let alone match the lower costs of other providers with similar packages. No way to treat a loyal customer.
- Location
-
- Location
- Ip14
- Reviewing
- Sky
- Date
- 2024-02-05
- Comments
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So far we have had sky fibre Broadband for 12 months now 7-8 weeks of that it has been not working.The customer service seems very slow in getting anything resolved to many complex systems that are not allowing them to simply book a engineer.To put it simple if you want working boardband I would not choose sky.
- Location
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- Location
- Dalmeny
- Reviewing
- Sky
- Date
- 2024-01-31
- Comments
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Supposed to get Sky Broadband yesterday. Turns out through phoning today that 'the system' has bungled the order. (This despite an employee I spoke to yesterday falsely saying the hub was due to be delivered, which turns out never to have been the case.) Apparently now be SIX DAYS to just cancel the bungled order (!!), and then at least TWO-THREE WEEKS for a new order and installation to take place, which no guarantees that it won't take even longer. Completely regret making the decision to choose Sky Broadband. An utter shambles and will have an immeasurable effect on my employment (I work from home and rely on broadband) as well as on our personal lives.
- Location
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- Location
- England
- Reviewing
- Sky
- Date
- 2024-01-31
- Comments
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This wifi is shocking awful it is so slow and constantly disconnects. It is really frustrating and makes me upset as i sturggle to use my phone at home due to the wifi. You may aswell just use mcdoanlds wifi as it’s the same. That’s all I have to say, the other things you get in the sky package is fine just the wifi is atrocious. Bye
- Location
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- Location
- Wiltshire
- Reviewing
- Sky
- Date
- 2024-01-29
- Comments
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Shockingly bad customer service. I ordered Sky broadband, they took £5 advance payment, cancelled my order a few days later and haven't refunded me the £5 payment. That was over two months ago. I've contacted customer services three times requesting a refund, which they've promised within 3-5 days, and each time haven't delivered the refund.
- Location
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- Location
- Essex
- Reviewing
- Sky
- Date
- 2024-01-24
- Comments
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I cancelled broadband 12 months ago and received pre packaged envelopes to send back equipment which I did. I have now just cancelled TV and Sky are saying I still have a booster I didn’t return and want to charge me for it. Very aggressive people on the phone suggesting I need to show proof of return from 12 months ago. I explained to them that when I cancelled it said to return within 30 days or I will be charged. I returned but if I am supposedly missing something why did they not charge me then?
Very unhappy, sounds like another scam from a big organisation just flexing their muscle to rip people off!
- Location
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- Location
- W Yorkshire
- Reviewing
- Sky
- Date
- 2024-01-24
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.