Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 936 customer ratings since 2023-04-13 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,276 Customer Reviews over 57 pages

  • Reviewer
    Location
    Sandhurst
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ive never experienced such bad wifi. Always breaks up, never connects back properly. Seem to be using more data then ever. Ive had it for over 2 years and its my biggest regret. I would not recommend, there are many other good companies that i should have gone for
  • Reviewer
    Location
    Falkirk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Biggest mistake this year was moving to Sky. Ongoing issue but I was scheduled to get my new install on 28th August. Engineer arrived on time and then everything has gone downhill since. 8 days into my contact and I have been given my 4th new install date for 6th sept. Have been left without tv or broadband for over a week and still need to wait. I have been hung up on by staff. Promised callbacks that haven’t happened. I am well versed in everything Sky can’t do, unfortunately yet to see what they can do other than pass the blame to Outreach who according to one of their call handlers they don’t communicate with. Was told to contact outreach to complain to them but I don’t have a contract with them? My contract is with Sky which they have breached numerous times to date
  • Reviewer
    Location
    Frimley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    It's difficult to find your contact number online.
    It took >15 mins to get through once I found a number. Customer service team have no idea how to handle a complaint effectively.You increased my monthly bill in April, and proposed to increase it again in September despite me being a loyal customer. I expect so much more from sky!
  • Reviewer
    Location
    Gosforth , Newcastle
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Everyday worse than yesterday. Really pooooor connection and veeerrrryyyyyyyy slow.
    Never recommend to anyone.
    I’m soooooo regret to bought it.
  • Reviewer
    Location
    Wolberhampton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had a new wifi box fitted because old one was too slow and now it's been off for about a month and my have been out twice to look and they just say someone else will come look at it but they never do. No wifi for the past month, so not get sky wifi.
  • Reviewer
    Location
    Cheshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    we have been with SKY for ever the old BSKYB and then sky 30yrs+ they used to be really good but have gone down hill for a long time now to the point having just got off the phone and cancelled my account as it ends next month with an increase of £11 pounds a month also a mid term contract increase of £5pm SO A £16 POUND OVER ALL INCREASE to £46 for braodband 37mbps joke speed. So good by SKY AKA The James gang you are out of my life thank god.
  • Reviewer
    Location
    Leeds
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Over the last 6 months has become very intermittent and slow but sky are pushing for fibre I feel this is their idea of forcing us to pay more
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrendous wifi simply disconnects non stop to the extent where I have to use my phone as a more reliable source would not recommend. Had them for many years and has always been the same. Straight scam! It’s so bad in fact that it was a struggle to send off this review
  • Reviewer
    Location
    Sussex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible service, customers are treated like they don't matter, and good luck trying to leave! I've been stuck in a queue for over 4 and a half hours and still waiting for a 'loyalty' advisor - I don't need a loyalty advisor I just want to leave!

    I would NEVER recommend Sky to anyone, speed is never what you pay for, they charge for things you've never asked for and then 'restrict your account' for non payment. Everything is geared up to need to spend as much money as possible with them, ie needing 'the booster' - no, your router should be sufficent to not require a booster!

    Sign up with them at your peril!
  • Reviewer
    Location
    Lobdon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Omg
    Horrendous service,
    I rang to request their broadband costings and had asked for earliest date for booking to be held for myself.
    I asked them not to go ahead with the purchase, advising the employee To call me the following day as I’d confirm if I would want sky to do the service or not.
    He went through ts and cs on the first call.
    He booked the service and sent out the equipment straight away.
    He didn’t tell me that it would happen that way or I’d have declined to speak in the first place.
    They then found me at fault claiming I’d agreed to get the service on the first call. Only covering their asses.
    So unhelpful and critical of me when I was incorrect informed.
    DON’T go to sky they are dishonest, disgusting
    Thanks for hearing me out.
    Hopefully they change with these feelings yet again expressed.
  • Reviewer
    Location
    Brixham, Devon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have had Sky Broadband for over 2 years having had lot of other providers previously.
    I can honestly say that I have had nothing whatsoever to complain about.
    I have had one or two outages over the years that have lasted for a very short time. I was immediately compensated for this without having to ask or apply.
    Speeds are excellent and reliability is second to none. I am more than happy to recommend Sky Fibre Broadband. I have just renewed my contract and Sky have kindly dropped my price by another 4 pounds. Very happy
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    It’s all good while it works. God forbid you have a connection issue!! You are in for a treat!! It has now been 2 weeks of back and forth without internet, hours waiting on the phone! Even had to miss work for an engineer to come because they only work Monday to Friday, still isn’t fixed !!
  • Reviewer
    Location
    broseley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I've been with sky for too long.
    No reward for loyalty.
    VERY expensive for existing customers.
    No support.
    Unreliable connection.
    Time to move!
  • Reviewer
    Location
    United kingdom
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Sky is absolutely shocking the wifi doesn’t even work Iam moving my wifi back to bt wifi because it was 10X better complete disappointment , better price with BT wifi and way better connection anyone who’s thinking of sky DO NOT GET IT
  • Reviewer
    Location
    Irvine North Ayrshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky broadband is absolutely shocking
    The speed I receive is unacceptable
    Every time I phone I get told it’s my area !!!! You would think I stay in the middle of the country side but I DO NOT believe it or not I stay 2 minutes away from Irvine town centre !!!!!
  • Reviewer
    Location
    Plymouth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful WiFi. Streaming TV shows is fairly decent with some buffer at the beginning and occasional drop out.

    However, online gaming is basically a non starter. Lag beyond belief and a ping of 150 and over. My connection speed download is sitting around 30mbps which is acceptable, but 217 kbps upload speed (when promised at minimum 9mbps), is a complete joke.

    So, on to sky customer services. A very friendly member of staff who couldn't help me in the slightest. Even going as far to say she games as well and doesn't even use Sky as its terrible. The best she could do was send me an ethernet cable which she admitted would only slightly help.

    This is a con. Promising a certain service and not being able to deliver is an actual lie. Now I jave to pay a 90 quid cancellation fee to join an actual decent broadband company. Should never have left Plus Net.

    AVOID SKY AT ALL COSTS PEOPLE.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The Internet broadband turns off almost every day many times, Takes 6 minutes for it to turn on, when they fix the Internet it takes them 3 hours worst Internet I've ever had verry bad.
  • Reviewer
    Location
    Littleport
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I opted for Sky broadband because of the promised earliest activation date which was on 24th of July.
    It didn't get activated even after making multiple calls to your customer care team. You verified that all the connections were done right and promised that I will be having internet within 24th Midnight. I waited for it to happen and yet nothing happened. I made calls again the next day stating the same issue, after a long hold like always I was told to do the same connection verification again and again and gives word that it will be connected soon. Yesterday evening I called again and now you are telling me that there is need to visiting of an engineer which will take 2 more days.

    Extremely disappointed with the service I wanted to cancel the contract and your customer care representative did not even try to resolve the issue but agree to cancel it but only by next Friday 28th.

    Later, I received the mail saying if I change my mind then I can cancel the cancelation and go ahead with the contract. Figuring out other ways to have some internet connection to my place till Friday I called your customer care again to activate the account and to ask them when it is possible tot send an engineer to get it sorted and they say that now I have to wait till the cancelation to finish and then activate it again after Friday then send an engineer after that. HOW PATHETIC!!

    - FAKE OFFRES - Not keeping your word
    - UNREALBLE SERVICE
    - EARLY ACTIVATION DATE : INCORRECT INFORMATION - CLICK BAIT
    - No customer value for time
    - Incorrect information via mail
    - Arrogant and overconfident customer care rep.
  • Reviewer
    Location
    Sunbury-on-Thames
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No good connection and with out my consent, renewing the contract and adding booster package is FRAUD.

    I had requested for house move. However along with house move, they renewed my contract for 18 months and also added Sky Broadband Boost package. Neither I asked for this, nor they took my consent, they just renewed and sent me a mail. As I was not expecting a change I didn't go through that mail. This is fraud.
  • Reviewer
    Location
    Reading
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Our internet was recently updated so we would receive a new hub and all. Apparently our internet had to be turned off prior to this happening. We havent receive the hub and the internet has been down for 3 weeks now. For about 2 weeks the mobile data Tim the house wasn't working either so huge inconvenience considering I work from home.

    For the 2 weeks I have had to pay extra money for my mobile data plan just to work.

    NO HUB received yet. We were told the internet would be reinstated today. That hasn't happened yet.

    We are long standing sky customers so I’m struggling to understand why it is okay to treat us like this. The only thing we have received is the Sky puck which is useless with no internet connection.


    HONESLTY POOR POOR EXPERIENCE OVERALL. I’M IN DISBELIEF
  • Reviewer
    Location
    South Coast
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Barely streams 360p or anything higher than 60mbps, drops out for no apparent reason. Goes down for maintenance without warning. Help themselves to money in your account even though bill is paid. Awful customer service
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    User
    reword:
    I cancelled both TV and broadband with Sky in June 22, with end date of the contract August 2022. We are now in July 2023, and I've realized that they kept charging the broadband for about 1 year after the cancellation, event though I had also returned my router/box back in Oct 2022. I called the customer service, and they offered me a month refund, so I had to take the complain further to the an indipendent Alternative dispute resolution (CISAS) to try to get my refund. Therefore, I am not even
  • Reviewer
    Location
    Redruth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We've been with sky for years, but since last October it's been gruelling.

    We've had several days to a week without access. The WiFi from the router is exceedingly weak. we can only get it about 1/2 meters away from the router.

    The speed has gone from 80mbs down to 40mbs, and I've had everything replaced from my house to the street box. Still they claim it's not their fault. I've given up, its a pain to change broadband but I've reached the point of it being the only thing I can do.

    And they've charged us more for the privilege!

    If you even consider going with sky, heed these words. They've got decent ratings on review sites (god knows how) but they're utter unmitigated rubbish.
  • Reviewer
    Location
    Devon
    Reviewing
    Sky
    Date
    Comments
    Further to my last feedback, Sky are still unable to confirm when my hub / router will be delivered. My previous BT connection was switched off last Monday so I currently have no broadband, no phone connection and my mobile signal is practically nonexistent. I work from home with both mine and my partners businesses relying on an internet connection. At the moment I cannot work so Sky’s incompetence is costing us hundreds of pound in lost income.
    If you of thinking of moving to Sky as your internet provider then please learn from my experience. I regret the day I made this decision and Sky do not give a damn.
  • Reviewer
    Location
    Devon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Be wary of switching to Sky if you want a seamless transfer from your existing broadband provider. My existing broadband was switched off this morning but the Sky hub has still not been delivered yet. On speaking to Sky they tell me it will be another 3 days before the router will be delivered and there’s nothing more they can do. So if you rely on having uninterrupted broadband for work or personal use then you may need to consider other options than Sky.
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Comments
    I can't even give the lowest score. Absolutely shocking service. They cut off our broadband 2 months early due to incompetent advisors and now expect us to sign up to a new 12 month contract and won't be connected for 14 days. I run my business from home and this is not acceptable. Expect to hear from my solicitors. Absolutely disgusting service
  • Reviewer
    Location
    Poole
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very poor service here, slow and currently not working
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Worst customer service, they increased the price for more than 25% and won’t cancel my services after calling in many times. They restricted my account and now can’t get connected to customer services. They record all the calls they can see clearly I requested to cancel my services after that increased the prices they agreed months later I’m still getting bills, had to call again and again and finally restricted my account without cancelling it, are they stupid? They’re just thieves wth, never seen a company like this they just want to rob people. Somebody need to stop SKY Services and sue them for millions of pounds they are thieves.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    0 customer service.

    Takes half a day to try and get hold of any support. All done via automated messaging services.

    DO NOT USE SKY.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      4 stars
    Comments
    I’m really sorry but this internet is very weak and it’s not worth. Really bad impression from this company. Definitely not recommend !
  • Reviewer
    Location
    Wakefield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Been with Sky a while and happy with most packages but their broadband speed is not great and it does drop out at odd times. Not sure if any other provider will give better speeds but they are cheaper.
  • Reviewer
    Location
    BEXLEYHEATH
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am disgusted by the service Sky provided throughout the house move. For the last 17 days I didn't have internet except for one day when Openreach engineer visited us. I work from home, and have missed so many deadlines, my son is missing uploading school homeworks. Numerous calls we made to Sky, they keep blaming Openreach, keep saying we don't need to stay home for the engineer's visit while engineer who visited said he certainly needed to come indoors. He also mentioned Sky tries to cut corners by not sending for engineers. I am disgusted, wish I could give zero stars to write this review. Now Sky says they need to wait for Openreach to get back to them for the next 4 days, then them to us....from experience we know it translates as--call and keep calling Sky. A service which takes money shamelessly without service.
  • Reviewer
    Location
    Whitchurch Cardiff
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Since our SKY broadband has been upgraded we
    have had numerous problems.
    Staff apologies for their companies not having enough engineers.
    After sales service poor.
    We have been forced to seek another provider.
  • Reviewer
    Location
    Cambridge
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I could write a novel about how utterly terrible my experiences with Sky Broadband have been on every level. The short version is that I have been without internet for 42 days (and counting) with still no explanation or any indication of when the issue will be resolved, despite countless phone calls with their advisors. Avoid Sky like the plague.
  • Reviewer
    Location
    Inverness
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Absolutely the worst customer service
  • Reviewer
    Location
    Lincs
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      5 stars
    Comments
    Do not touch with a bargepole. I agreed a deal for 18 months & they honoured it for one month. It then increased by 25%. All they want is your money the agreed deal does not matter to them. Have canceled contract from its end & will never use them again. Broadband speed on FTTP seemed no faster than FTTC with Plusnet.
  • Reviewer
    Location
    Grantham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My bill keeps going up and up i call costumer service
    They are very arrogant I’m leaving sky soon my contact ends i don’t recommend
  • Reviewer
    Location
    Dorset
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    All fine, until you try and leave. 4 calls - now trying to charge me for equipment that I have sent back and months I do not owe. Go elsewhere DO NOT buy from sky.
  • Reviewer
    Location
    Worcester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Before contract even finished started charging nearly £20 more on top
    Submitted ticked with a help centre then spoke with them and totally unhelpful no consideration about anything, always was telling about about confusing t&c no interest in resolving anything.
    Sky Makes double contacts with different ending dates so they catch out customers and then forward much higher bills!
  • Reviewer
    Location
    Birmingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky Fibre was awful. We also paid for the booster and still the service did not deliver.Called customer services several times as well as had an engineer check broadband. We tried and it was not for us.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.