Sky Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.
Recent Customer Ratings for Sky
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 9287 customer ratings since 2020-01-22 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
1847 Customer Reviews for Sky
| Reviewer | Location | Reviewing | Date | Ratings |
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Bunch of thieves, had no internet from 1st of Feb 2020 until 1st of April , 5 engineers visits , hundreds of hours of customer service calls. Always promised me that I will get 8 pounds in lieu of each single day of no service as a compensation and at the end they offered 80 pounds in the air that I cant use them even to pay my stupid broadband bills . AVOID IF YOU CAN |
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| George | Huddersfield | Sky | 2020-06-10 | |
Dont go with sky, I am paying for 30mps and are getting 2 switching to zen soon |
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| Bob | Newport | Sky | 2020-06-09 | |
Sky supports a joke, asked to talk to Manager and he didn't want to talk to me, i don't know why...maybe he was enjoying his cuppa tea too much. Being a husband to account holder gave me absolutelly no rights to discuss broadband at my home, where both me and my wife reside. No information i could provide to them was deemed useful and no work arounds, they were not prepared to help in any way. Lazy ......phaaaa |
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| Michael Ellis | Bristol | Sky | 2020-06-04 | |
Sky has been great for us for years and we have only just started to have problems with it. I think this is because working from home is a lot more demanding but when we rang to end our contract because we where moving to Zen the person was very understanding and polite overall I would get this if you have young children through their first faze of using technology overall great! |
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| Ethan | Newport | Sky | 2020-06-03 | |
Pay for 10 mbs get 2, if you're lucky. |
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| Richard Hattersley | SHEFFIELD | Sky | 2020-06-01 | |
My broadband has been slower than ever for a week or so and for the last two day it's not worked at all, the internet is the only thing keeping me and my kids going through this lockdown and without it has been a nightmare |
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| Haley | Stalybridge | Sky | 2020-05-27 | |
I have moved to a new flat and I had to change my broadband provider because there was no Virgin line here. God, in my life I used dozens of broadband providers but this is, I don't even know what this is. Poor customer support, poor connection, cheap website. Don't do this. There are better services out there. |
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| Raf | Edinburgh | Sky | 2020-05-23 | |
GARBAGE !!! Awful service overall , it’s obviously good when it works , but that is the big downside , WHEN it works ! Logging on to the website and getting a reply ....nope |
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| Paul Lyons | Liverpool | Sky | 2020-05-19 | |
Sky fibre max... more like own brand fibre cereal. Sky has been going downhill for years. Broadband is patchy at best and has consistent drops during congested periods. When it works, it works and we get 40mb down, but too often the internet cuts out completely or reaches download speeds below 1mbps. We have had Openreach visits 6 times now, and no matter how many times they "repair the line", "install copper into the home" "changing your microfilter" the service never improves because the throughput of customers causes too much network traffic congestion! |
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| Juliette | Banbury | Sky | 2020-05-19 | |
Worlds worst internet cant play a game without lagging out the game and the party need a booster and still seems to not work DONT BUY WORST DECISION OF YOUR LIFE |
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| Evan | England | Sky | 2020-05-18 | |
Don't do a mistake like me by joining the sky. It is the worst broadband and they want to trick us. How? |
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| Arik | uk | Sky | 2020-05-17 | |
Worlds worst WiFi I could literally get a can of baked beans and create a better broadband I will constantly lag and it can barely look YouTube videos do not get this trust me it’s trash |
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| Tom agliolo | Sky | 2020-05-14 | ||
Cheapest at the time of purchase, but you get what you pay for. Slowest WiFi I’ve ever had. Most unreliable WiFi. Constantly loosing connection. Avoid at all costs. |
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| Andrew | Chester | Sky | 2020-05-14 | |
When you have it, the speed is ok, but it frequently goes off. Very unreliable! Customer Service have been no help at all, leaving! Don't recommend Sky broadband at all. |
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| H | Sussex | Sky | 2020-05-12 | |
I know that there's a virus about but since last Thursday my broadband comes on for two minutes off and on all day and the same today they say sending engineer out to see |
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| linda Morris | pontyates | Sky | 2020-05-11 | |
utter useless they can not find a fault and say there isn't a fault on the line they told me to record the fault times and I lost connection to the internet 14 time in one week but there isn't a fault ! what a con !!!!! |
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| mike | york | Sky | 2020-05-05 | |
wifi is the worst thing ive seen, ddownlaods are max 2-3mb/s it disconnects most days several times and if you are planning on playing games good luck, constamt ping spikes,the laggiest things ever and they deny its them |
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| alex | axminster | Sky | 2020-05-03 | |
Internet is absloutey appalling paying so much a month for a service that certainly not getting. Can't wait for the contract to be over to go another Internet service provider because sky are the worst. |
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| Lewis Sampson | North East | Sky | 2020-05-02 | |
Constant line drops, you'd be lucky to make it through streaming a single episode without a disconnect, 3-4mins no internet, then back on. Dozens of times a day. The complaints have been made, their pathetic solutions attempted, but ultimately they just deny it's their problem. Terrible reliability. Avoid using sky for your broadband. |
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| Pete | Livingston | Sky | 2020-04-29 | |
Its been years! I cant believe that they can actually get away with the price for POOR POOR quality. They could so easily Sort this depressing ecsuse of an internet connection, but there all to busy getting rich off people who THINK their getting a good deal. I personally use the internet about 14 hours to 16 hours a day. An I can HONESTLY say I can only use it for about 6 hours in the morning into about 2 oclock. I can list so many more reasons just please fix this joke |
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| Mason | Liverpool | Sky | 2020-04-28 | |
The worst internet in the history of man-kind. I've been with them for the last decade and they have never provided a good service, the sad part about it all is that where I live, I am unable to get better internet. AVOID THEM AT ALL COSTS, THEIR SERVICE IS TRASH |
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| Jeh | London | Sky | 2020-04-28 | |
Wifi has been awful recently, always get lag when playing games even with second highest wifi speed. So unreliable it’s a joke. Even have to use 4G ! |
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| William | Sky | 2020-04-24 | ||
My sky broadband is now getting to a point where it goes down 2 to 3 times a day every day - my family complains every day that the internet is down,,, ping from my son as he says ,,,my son plays online gaming |
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| Rebecca Westmoreland | Barry | Sky | 2020-04-24 | |
I have agreed a contract for 18 months £20, after 1 month of use they increase to £22 without any notice, I could get better broadband for this price because the broadband is very slow |
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| tudor | cookstown | Sky | 2020-04-22 | |
Unfortunately i have to agree with anyone who wrote a review before me. The experience with sky broadband is miserable. They really worth an oscar for such a bad service. A snail is faster than my so called optic fibre but the worst thing is that the internet drops like 20 times per day. Funny enough sky recommended to me by a friend.personally i would strongly advice everyone i know to choose an other provider. |
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| G. Lalas | Maidstone | Sky | 2020-04-20 | |
Internet cuts out every hour, TrueType shocking - they’re happy to take your money but not so eager to solve issues. My contract has ended so I’ll be switching provider |
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| Mark quinlivan | Sunningdale | Sky | 2020-04-16 | |
Most miserable 2 years of internet I've had. Constant days of connection coming and going like London rain. When I wanted to cancel for that reason they asked an extra cancellation fee... For all their hard work of not working. |
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| V | London | Sky | 2020-04-15 | |
Terrible wifi. Very slow download and upload speed, and when using a wireless connection on almost any device videos buffer after 10 seconds, and continuously buffer throughout the whole video. No matter how many times you call a technician to come diagnose the problem, the wifi will remain the same; horrendous. This is very surprising to me as we currently live in the 21st century and I am still unable to watch a 30 second video without waiting 2 minutes for it to load |
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| AC | London | Sky | 2020-04-12 | |
Really terrible. I have had several times without internet in addition to very slow download speed in the best of times. The recent one the inernet down again I was told that it has to be looked at by a sky engineer first - appointment 11 days away. As a key worker, a teacher who must use internet to teach, this is really the last straw. Although the staff at reception was sympathetic, their manager did not appear to care. Even I'm not under any contract, they still charge me for 14 days cancellation notice without any internet! Avoid at all costs! |
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| Shambolic | Portsmouth | Sky | 2020-04-10 | |
My 18 month experience with Sky Broadband/Media has been awful from start to finish. |
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| A Sky Customer - J | London | Sky | 2020-04-09 | |
Dreadful support. No support for use of third-party routers. Supplied router (Sky Q Hub) is basically a toy, not a serious piece of IT equipment. |
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| Matt Probert | Southampton | Sky | 2020-04-08 | |
Appalling. Slow with frequent outages. |
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| Chris | London | Sky | 2020-03-31 | |
just came to the end of my sky contract so feel I can write an honest review of sky fibre broadband. When we first got it it was perfect but as the months went on it got slower and slower and more unreliable. I am paying for 100mbps download but currently getting 30-40 when stood by my router and 10-16 from about 8 feet away. My ping is anywhere from 35-50. I would not recommend sky for Internet and will most definitely not be using them again. |
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| Ben | plymouth | Sky | 2020-03-28 | |
genuinely i don’t think your wifi could get any worse, the amount of times i will be sitting watching tv or on my phone and all of a sudden nothing loads cause of the wifi is unimaginable, literally the ******* thing ever! then you try and fix it and again doesn’t work, tv great fine good but the wifi is awful, worse than awful, so unreliable and inconsistent! recommend u get it sorted |
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| anonymous | northern ireland | Sky | 2020-03-25 | |
Disgustingly horrific. Worst 5 years of my internet life. Honestly, if there are any alternatives in your area, use them. Buy a pigeon and it’ll be faster than this rubbish. We have averaged 0.3Mbs over the last week, and not for the first time. Slow, unreliable, and expensive. Don’t do it |
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| Cheddar | Hampshire | Sky | 2020-03-24 | |
don't bother with this its absolute garbage. switched from EE WISH I HAD NOT BOTHERED. Its so slow its painful. also says it will reach every room. I only have a ground floor property it will not even reach to the far end of the building. |
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| MARK V | Sky | 2020-03-24 | ||
Generally too inconsistent to be considered acceptable. Even at off - peak times it is extraordinary how it can just completely go for about five minutes and come back. Particularly irritating if I'm trying to play a game that requires a constant connection. I won't be tolerating it much longer and I'd encourage others not to bother in the first place |
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| Harvey | Gloucester | Sky | 2020-03-23 | |
Having been a long time BT Broadband customer, I made the fateful decision in January to switch to Sky, largely so I could have my TV and broadband on the same bill. The issues began when Sky inexplicably started sending my broadband to my next door neighbour. This meant a month's wait to actually start receiving broadband services given the 2 weeks it takes to took for my neighbour to take back their line, and then the further 2 weeks for Sky to finally take over my BT service. Fast forward to mid March, and I finally start receiving broadband services from Sky, which is exactly 1/3 of the speed of my previous BT service, which is also incredibly unstable. I was told upon complaining, that there is an external issue with the openreach hub out in the street (what an amazing coincidence that this issue began at the exact moment my service switched over to Sky!). Needless to say, my patience with Sky is at an end, and I have run home to BT with my tail between my legs like a sad ex-boyfriend begging for their former partner back. |
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| Ben | Manchester | Sky | 2020-03-17 | |
I've been a sky customer for over 10 years, running a smooth TV services and having mixed experiences with broadband. |
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| Eric | London | Sky | 2020-03-13 | |
Our Sky internet is absolute crap. |
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| Irene Cripps | West Sussex | Sky | 2020-03-12 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
