Sky Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.
Recent Customer Ratings for Sky
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 9050 customer ratings since 2019-06-03 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
1763 Customer Reviews for Sky
| Reviewer | Location | Reviewing | Date | Ratings |
|---|---|---|---|---|
Absolutely rubbish broadband. First few months it was excellent but now we can’t watch our favourite programmes without interruptions. Engineer came out but had no answers. I’m planning to change once my contract ends. |
| |||
| Shenaz Begum | Dagenham | Sky | 2019-12-31 | |
I don't even know what to write without getting unreasonably angry. |
| |||
| Zak Aston | Littledean | Sky | 2019-12-30 | |
The most awful, liar of a company you're paying an odd amount for the price right? well haha guess what! we're supposed to be getting 36 mb/s are we? Nope. Sky couldn't careless! we were getting a solid 9 we called sky. Sky did not care if you dont think this review shows sky's bad how about you see everyone elses. |
| |||
| Acro | England | Sky | 2019-12-29 | |
Horrible customer care with no ethics they charged me for 3 months after I left my previous property. they only refunded me for final month. |
| |||
| Sreedhar Aluri | UK | Sky | 2019-12-21 | |
Having had a conversation with sky about a black Friday update to sky Q,we were told that our internet would change to super fast on the 5th of December and the sky Q on 24th December. |
| |||
| Mr John Taylor | Shepton Mallet | Sky | 2019-12-18 | |
I've been with Sky for some years now but call every year to argue for a reduction on the bill for the next 12 months as they are not competitive (too expensive) and the service isn't great. I've had 2 modems from them now and the ranges are poor. The service is definitely intermittent - both by PC and my TV drop out reasonably regularly which is very frustrating if you're watching a film and have to take a break while the broadband reconnects which can take ages. I wouldn't recommend it but I stick with it as I can't be bothered to set up a new supplier. Virgin cable, which I had before, was much better but it was hideously expensive. |
| |||
| Steven | Sutton Coldfield | Sky | 2019-12-17 | |
Been with sky for a long time, had no real bad issues (2 routers 1 power cord replaced) bt recently have had connection drops and reduced speed issues that are terrible. Phone, TV and internet all in 1 company. Was a good idea at the time but I am starting to shop around. When they work it is grrat but when they mess up they are an epic fail. |
| |||
| Johm | Newcastle | Sky | 2019-12-17 | |
I am very disappointed with sky in all their services especially with my broadband it's been few months now my broadband is not working well I tried everything they told me to do through Facebook messenger but still is not picking up. The customer service guys are not helpful at all and are very impatient and I have been paying my bill without a faith. I have decided to leave sky and look for a better provider which I was recommended by my family. Its frustrating especially when they think you are just annoying though their broadband is not free and you pay your bill. I won't recommend sky to anyone especially their broadband provider and customer services it's appalling. |
| |||
| Monica Manyeula | Reading Tilehurst | Sky | 2019-12-12 | |
We have been a SKY TV and Broadband customers, for >15 years. The SKY TV is in my wife's name, and the SKY Broadband and telephone is in my name, because I needed to claim it as a business expense. Since I retired, SKY say that they cannot combine the two accounts. And that is all I ever get from SKY; what they can't do. |
| |||
| Clive Morrell | Erskine | Sky | 2019-12-10 | |
Have used sky for about 1-2 years now, and I can say this has not lived up to its expectations. The insanely slow speeds are driving me crazy and we have called many sky employees to fix our internet and nothing has worked. I highly consider changing to virgin media as i will too soon. |
| |||
| Kev | England | Sky | 2019-12-09 | |
It's ****. That's all. Never buy Sky, BT or Virgin Media are much better and they still get you sky cinema and basically all tv channels. I was promised more than 50 mb/s everywhere around the house with multiple devices connected wireless, but just for the 3 of us at home we all get below 10. Ping is good however, the packet loss is insane and as a gamer is very hard. When we used to have Virgin we would get more than 50 constantly all around the house, however, Sky doesn't even reach some rooms and our house isn't even big, it isn't even 2 floors. I will admit that in my village not much can be done, but if Virgin can do it, then so should Sky, but they don't. I think my best Christmas present this year would be going back to Virgin Media. |
| |||
| Roshan | Samuel | Sky | 2019-12-08 | |
Sky is the worst service provider ever. It is impossible to contact Sky to speak to or email and contact is often required as the service is dire. Broadband speed is the lowest and watching a program in it's entirety is impossible as the signal drops constantly. If you think of joining Sky, do yourself a favour and think again. |
| |||
| David Platt | Gravesham, Kent | Sky | 2019-12-07 | |
Absolute rubbish and over priced. Once your offer period is over the price rises to almost £36 a month but the download rates are almost zero and all they do is press you to buy Sky TV endlessly. DO NOT GET SKY BROADBAND there are so many better providers out there who aren't just using poor service and poor broadband to upsell TV |
| |||
| NickT | Banbury | Sky | 2019-12-04 | |
at the same address have been with talk talk which is rubbish with bt it was ok with sky it is great. |
| |||
| tufan | aberystwtyh | Sky | 2019-12-04 | |
Their customer service is a joke. I ordered my broadband to be set up on a specific day, but the engineer didn't turn up. I contacted them immediately and was told that the employee I talked to mistyped my address (which I wrote down to them correctly, they could have just copypasted it). I explained to them that I am disabled and cannot make phone calls, so broadband connection is essential for my job and also for my everyday life, and I asked them to fix the error as soon as possible. They promised me to fix the address in their system in 72 hours, but it took them a whole week to do it, and then they expected me to wait two more weeks to get my broadband set up. I was left without internet and all my job related and moving home related stuff needed to be reorganised. I was not even compensated in any way for their mistake. Avoid them at all cost if you're looking for reliable internet and professional customer service. |
| |||
| Katie | Belfast | Sky | 2019-12-03 | |
Awful broadband customer service. Tried to join sky but they failed to get an engineer round on day of installation. Repeatedly called over 3 weeks but they wouldn't get another one out. Eventually they said only way to get me broadband was to cancel the service. Obviously I went with another provider. |
| |||
| Joalina Boondocker | Surrey | Sky | 2019-12-03 | |
Can’t even watch Netflix in HD faces are all blurred! Struggles to download on apps onto your phone! Easier to use 4g for everything much better speeds and signal |
| |||
| Leon | Wakefield | Sky | 2019-12-02 | |
We were promised and quoted no less than 30MB/s internet speed when entering this contract and it has not once gotten higher than 10Mb/s. This doesn't sound that awful until you then realize that the average speed we have actually received is 10-50Kb/s which is just ******* absurd.so naturally we have tried to cahnge provider early out of the contract and due to the contract having failed on all sides we were promised a refund for the last 3 months and no cancellation fee, excellent i thought. Turns out what they didnt tell us was that isnt something they do and are now trying to charge us £700 for leaving a 12 month contract 3 months in. we are still only getting 50Kb/s at peak times for a family of 4. |
| |||
| Adam | Ayr | Sky | 2019-12-02 | |
Products arrived on time but broadband didn't work. Diagnosis indicated I needed an engineer which took three days, then the engineer cancelled 30 mins before the scheduled 5 hour window, after i'd taken the day off work. Next appointment is 4 days later requiring another day off work. 1 hour wait time to speak to an agent |
| |||
| Mark Jewell | London | Sky | 2019-11-29 | |
Bad bad scam company. Charging way more than was told and their fees are worked out by some monkey. Always getting told a different price to what I actually pay. Speeds are inconsistent. Really avoid these jokers at all costs! |
| |||
| joe | Chelmsford, | Sky | 2019-11-27 | |
Just cancelled a 10+ year sky subscription been a fully paid customer, they've switched off all my recordings and purchased films.... judging by the reviews on here there are more dissatisfied clients than happy ones. Let's hope this profiteering, zero customer service company is finally heading to its demise. |
| |||
| Andy Harding | Northampton | Sky | 2019-11-24 | |
Ever thought of switching your interest broadband provider? Don't. ANYTHING is better than sky. I cannot emphasize the pain I feel using this internet, I'd rather be on Plusnet. I'm not entirely sure what they have done to this internet because if you use a speed tester on your phone you will get decent results, on or above average the promised speeds. But as soon you get off the speed tester and actually USE the internet it takes 4-5x longer than mobile data and it regularly detoriates to even slower speeds. When watching a video the quality will change in accordance to the poor level of internet and will buffer often. Loading simple games, websites and apps takes minutes and at times the WiFi will just loose connection to the internet temporarily for a few minutes which is very frustrating when doing online based tasks. Since taking the contract I have majoratively used mobile data on home and even my hotspot is faster. The overprotective security setting that it comes with means that almost everything is blocked till 9 and even if you call to get it removed it will take 10 years because the customer service moves as slow as their wifi. It'S like a mortgage bond, high rates but full of ****. Never buy |
| |||
| Umair Khan | Luton | Sky | 2019-11-24 | |
Sky was great when we had an expensive package but we wanted to remove the TV package from our deal (when it expired) and 2 weeks later they turned off our WiFi! They said it got turned off when removing the TV package and this is rubbish as it has been 2 weeks since the TV package worked. Been told I had to wait 1 week til Internet could be reinstated for me (I have sky Q) because they had to set me up again and I had to wait til then with no Internet and no effort to retain me as a customer. Not good enough considering it's apparently their error and they aren't fixing it. Cancelled and moving!! |
| |||
| Harriet | Purley | Sky | 2019-11-23 | |
I find the internet is unstable and inconsistent. When I ring sky they say it is due to how the internet is set up... which they were responsible for, I put up with it now because we are due to move house and once we do Sky will never be an option for us as the internet is absolutely horrendous. They over charge and under deliver. |
| |||
| Matt | England | Sky | 2019-11-23 | |
The least reliable broadband service I’ve used before. Goes down a lot more frequently than any other I’ve used in the past. Once down takes a long time to come back up. |
| |||
| George | Sky | 2019-11-21 | ||
Awful customer service. Whenever there is a problem, you can never get through to an actual person to help you. Instead they put you on hold for ages while playing recorded messages trying to get you to solve the problem online. Which you can't because either you can't get online, or the issue you're having is not in the pre-canned list. Then you get disconnected. What a complete waste of time. I am switching to another provider as this service is totally unacceptable. |
| |||
| Renes | London | Sky | 2019-11-18 | |
They take more money than they said they would and their internet is slow even though we pay for the fastest internet. I couldn't even get onto the website to make a complaint with the internet, I had to use my mobile data and I cant even sign into my ps4 because the internet is so slow. Sort yourselves out its ******* woeful |
| |||
| bbonaccorsi123 | England | Sky | 2019-11-18 | |
Horrible network company.. they told us they will takr £27 each month and for sim £10, they are taking £64 for sim and £41 for net.. i don't even want to give half start. Now for cancellation sim they want £60 for each sim. |
| |||
| Khoshalia | Rochdale | Sky | 2019-11-14 | |
Absolutely awful! Signed up for sky broadband. Had a letter saying thankyou and had agreed for a technician to turn up and install it. After two weeks no such thing happened. Called up customer service spoke to two rude people who just didn’t have any idea of customer service and sounded like they wanted to go home and didn’t care in the slightest. Found out I was reported for fraud!!! How is that even possible I just want internet!! Yet sky couldn’t be bothered to tell me and alert me and wouldn’t tell me any more information..........yet they’re happy to take your money! Absouloutely horrendous!!! Avoid like the plague!!! |
| |||
| Jason | Paignton | Sky | 2019-11-11 | |
had fast broadband for 8 months then it went down hill from there. slow and speeds are up and down all the time sick of it i should of stayed with EE never had a problem with them.sky did send out there own engineer out a thew times then bt a thew times did make it much better but only lasted a thew days back to square one again!..my line is perfect i was told so it con only be bt or sky crap router! will look else were next time! |
| |||
| brian | gorebridge | Sky | 2019-11-11 | |
Don’t even bother with sky broadband you will be very disappointed and they don’t seem to care to resolve issue. Certainly wouldn’t recommend to anyone! Take your money elsewhere. |
| |||
| N/A | South east | Sky | 2019-11-02 | |
Please don't buy Sky. It has the worst customer service. For home change request, it has been 2 weeks and I have not got an update. I tried calling their customer service and waited for 1 hr in queue but they didn't answer. Any ways I can disconnect this stupid connection? The post office broadband provides much faster service than this service. They even increased my connection amount from 18 to 20 £ without informing and on asking told they no longer have the service. They even disconnected my contract and put a new contract for 18 months once again |
| |||
| Jos Andrew | Milton Keynes | Sky | 2019-11-01 | |
so ive had this for a couple years now and over the time ive had it its never changed. download speeds peak at about 5 mbps which is lower than the promised 20 mbps, upload speed is atrocious consistently below 1 mbps. it has frequently dropped to about 60 kbps and its disgusting that they give you this and tell you you cant leave without paying the rest of the contract at once. they refuse to fix this and its equally as bad for the rest of the area i live in and anytime you complain about it theyll just send you another hub saying that that should fix it. that changes absolutely nothing. the internet speeds are absolute garbage. never get sky broadband |
| |||
| jake | northampton | Sky | 2019-10-28 | |
half my normal speed and 5-6 dropouts a day. ENGINEER BOOKED IN 17!!!!!!! days time....useless crowd with 0 customer support. Take your money happy enough but fix the problem...nah |
| |||
| Stxy66 | Aberdeen | Sky | 2019-10-27 | |
It is not a trustworthy company. Sky has increased the monthly payment during the minimum term contract. Customer service is awful. |
| |||
| Mohamed Rashwan | Earley, Reading | Sky | 2019-10-24 | |
Sold a Sky TV and broadband package - told the property was listed as 'Sky-ready' and that there would be no problem switching from current provider. I could even try it for a period of time and cancel with no issues as there is a 'cooling off period'... wait for it... |
| |||
| Leo Saunders | CHELTENHAM | Sky | 2019-10-23 | |
Terrible.Cant even play anything without WiFi troubles. I can’t even use my Xbox due to this crap |
| |||
| Ben | England | Sky | 2019-10-20 | |
I used sky broadband second time but very disappointed with the services both times. |
| |||
| Mateen | Boston | Sky | 2019-10-19 | |
Never! Never connect to SKY. It's the worst broadband, speed, technical equipment and of course the worst technical assistance ever! They are not solving technical issues, they are just forcing to pay for "upgraded" package. |
| |||
| Marina | Peterborough | Sky | 2019-10-18 | |
The sky guaranteed speeds we were given our from our router to some sky server that maintains consistently higher speeds than are actually achievable to a website. Even basic images on websites struggle to load. But because of their weird guarantee rules I can't cancel before the end of the contract even with a product that doesn't work. |
| |||
| Matt | Oxford | Sky | 2019-10-14 | |
Loading... |
||||
Add your own review of Sky
See how Sky customer ratings compare to other home broadband providers
Compare home broadband
View all home broadband providers
Read our Sky Broadband buyers guide
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
