Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 976 customer ratings since 2023-02-21 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,250 Customer Reviews over 57 pages

  • Reviewer
    Location
    Gravesend
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I got sky couple of months ago, and I lost my job i couldnt pay the bill contacted sky telling them the truth they decided to clear my debt with them, so nice of them to help me out rather than leaving it until the bill raisies
  • Reviewer
    Location
    Fareham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Having read some of these reviews I find it hard to believe it's the same company that I am with. I was an old O2 customer who stayed with Sky and have found them to be excellent - no transfer problems, broadband speed and reliability excellent; and courteous and efficient customer service (as O2 had been). The latter is important for me. In addition, as on old O2 customer they have given me free broadband - currently in the third year now. It's important to be polite when contacting any customer services - I wonder whether some of the complaints here are due to the attitude of the customer calling rather than the Sky agents (whom I have found to be very courteous)...
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I think Sky is brilliant. I have been with them for 10 months now and everything has ran smoothly. I had initial problems with getting a wifi signal from my box but the customer service person talked me through how to resolve this. I have been very impressed with their customer service. I have had to call them a few times to sort out stuff and each time they offer to call back and do so promptly. I can't recommend this company highly enough mainly because their customer service is so great. The equipment also works very well and I get wifi all the time.
  • Reviewer
    Location
    brighton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I was with bethere for many years on their unlimited upto 24mb adsl2+ service and was getting around 13mb/1.3mb then sky took over .... speed dropped to 9mb :(
    but due to losing my job money was tight and took a deal for phone and internet at £12.50 a month which was a bargain i could not refuse ... but i really wanted fiber, my finances improved and it was time to upgrade, went for sky fiber unlimited 40mb/10mb and have been pleasantly surprised, i upgraded my adsl cable to a high spec belkin (thick as a network cable) as i had to extend my router away from the phone socket and i am getting the full 40mb/10mb speeds promised, i am no fan of sky but had to write a honest review as so far the service has been good. im getting download speeds of 4.5mb/s and uploads of 1.2mb/s, no more waiting for 5 hours to upload a 2gb file to youtube, now its 30min :D.
  • Reviewer
    Location
    Southport
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I had a good experience with them. Made setup very easy and internet is always very good. I'm a web developer so I'm on internet all day. Thought I'd post a good experience as it has been.
  • Reviewer
    Location
    Suffolk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    After the hell with BT, waiting 3 months for them to fix my broadband I'd had enough. So cancelled with them. I signed up to sky broadband, they have very friendly and helpful staff. I was kept informed of activation date, and my broadband was activated on that day. So easy, after all the trouble I experienced with BT. I would definitely recommended sky broadband.
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I am very grateful to Eunice in the Sky Call Centre. I had an initial problem with transferring my broadband (which was on a special offer) to a new home.
    the original call gave them at least two weeks notice of my intention to move. At first, there was no broadband. I then telephoned the call centre for moving home and got through to Eunice. She understood fully my concerns and it appeared that my original account had been cancelled. I explained that I had called previously. She took the time to inform her line manager. The manager then re-instigated my account over night. Eunice even phoned me back like she promised and left a lovely voicemail to reassure me that I could rejoin the original deal at the original price. It was activated immediately. Now I am back on broadband as previously. Thank you very much Eunice and her understanding manager. You are a real asset to your team. I will be returning to Sky again in the future when this deal expires.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We recently moved to Sky as there was an offer with Sky through moneysavingexpert which was for an amazing price. Our pervious supplier (EE) has been slow for a while, so we were looking to change.

    When the Sky broadband was activated it was still slow. We called their technical support, and they genuinely couldn't have been better. They instantly carried out a line test (EE) only played with the broadband channels.

    They arranged for Openreach to come out to our cabinet. Open reach then identified an issue at our house. Sky have gone above and beyond to help us facilitate Openreach visits.

    Their support staff call centre appears to be UK based and the staff actually appear to be technical staff as opposed to simply call centre staff.
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We've been at our new home for just 1 month, but my family all have used Sky since I was a kid and they always go back to them. So far at our house the broadband is more reliable, faster even though it is not fibre, than our last supplier which was fibre (to cabinet)! We get 150MBs as opposed to the 50MBs we had previously with Vdfn. Our engineer (Bakary) was fast and helpful with my questions. I have no complaints about Sky, which feels like a first for me as we have had a lot of trouble with companies we use this last year. Will stick with them as long as they do not hike price.
  • Reviewer
    Location
    Oxford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Was a little nervous about switching phone as new experience for me but switched both phone and unlimited broadband from BT to Sky today.
    Am very happy as switch went smoothly, good monthly saving and download speed same as was previously getting which is 40% above maximum estimated speed.
    One hiccup in that despite all the Sky blurb stating that Caller display is switched on by default it wasn't - customer services very helpful and efficient and it was working within 4 hours
  • Reviewer
    Location
    essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Sky since they took over o2 and do not recognise the company other reviewers are complaining about. I have no drop outs and get 37mbs against their projected 40mbs. I do not have to contact them very often ( only to negotiate a better price ) but always get through in a couple of minutes and fined them helpful and friendly, even when I did have a problem when I moved a socket which the sorted.

    I would not change.
  • Reviewer
    Location
    Littlehampton, West Sussex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Only ever had two problems with my Sky broadband and phone. Both times they had an Openreach engineer out within 48 hours.

    Very helpful UK call centres and connection almost rock solid for years now.

    My only complaint is that it feels like it's getting a bit expensive. However, I write this at a friend's house, unable to watch the end of Black Mirror because their Vodafone internet has cut out again. So maybe you get what you pay for.
  • Reviewer
    Location
    Oxford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Used Sky in 2 person household from early 2016 to middle 2017. Stopped recently as I moved out of the country. We were on the cheap non-fibre plan with unlimited usage and max download speeds of about 10 Mbps.

    I must say, this was one of the best internet services I ever used. In 1.5 years I recorded no downtime and I never noticed any meaningful slowdown in speed, and was able to watch full HD on Netflix and watch iTunes HD movies after a small buffer period.

    One thing though, after 12 moths, the rate reset about 10 pounds per month higher. When I called to cancel, they offered a new 1 year contract with that 10 pounds per month off. So you may be able to call and threaten to cancel to reset to a lower rate.
  • Reviewer
    Location
    South Wales
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Sky Fibre Unlimited is a very reliable, very fast, internet connecttion. I now get 28mbps compared with 20 on Zen Internet Fibre. Sky are my favourite ISP.
  • Reviewer
    Location
    Skegness
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    well at first i was a bit sceptical about moving to sky from the post office but now it was the best move we could of made the price is fantastic for what we get we were on the post office totally unlimited broadband for 50 pound a month but with sky i have sky tv and cinema unlimited fiber broadband unlimited calls to uk mobiles and landlines all for 46 a month we started off with just broadband but they had these awesome deals we thought why not and not to mention the service from sky has been flawless compared to the bloody post office dropping out all the time keep up the good work sky! :)
  • Reviewer
    Location
    Portadown
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    took a chance with sky and couldn't be happier, the customer service has been top notch before and after going live, regular emails with updates which is a mile better than talk talk. The broadband itself has been super, never dropping below 8mbps so really pleased, highly recommend
  • Reviewer
    Location
    Herne Bay
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    After being a long suffering TalkTalk broadband customer we switched to Sky Talk and unlimited broadband. Wow, am I impressed. Firstly the level of communication from Sky prior to and during my migration, fantastic. Connection happened on the day as promised and line is still being tested for stability, speed at beginning was 4Mbps as Sky advised and each day it goes up a notch or two..now up to 14.8Mbps, a speed never seen on our line before. Looking forward to tomorrow to see if it increases further, already it's bordering on double what TalkTalk achieved when it worked. Even the call clarity on the line is better..no crackles like TT. Supplied Sagemcom router works great too with a better range than the range max netgear router it replaced. I can honestly say I am extremely impressed..and can find no room for improvement at all..first class!!
  • Reviewer
    Location
    Ealing, London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Recently had Sky Unlimited fitted in my home. Engineer setup was fast and very informative, connection is working great and no hiccups so far. Very happy with service.
  • Reviewer
    Location
    Adderley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Sky is the best product to have. So much better and cheaper than Virgin Media and other suppliers. 100/10.
  • Reviewer
    Location
    Grimsby
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    After an awful experience with Virgin in which I paid a lot of money for a truly poor service I moved to Sky, they had it in within a week, and Netflix doesn't buffer anymore, the signal doesn't drop, I have not had to reboot the box once. The only time we lost internet was once during a storm so file that under **** happens. The service is way better than Virgins and only a third of the price.
  • Reviewer
    Location
    Skipton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Sky as usual brilliant. I have had Sky TV, Sky Phone, Sky Mobile and Sky Broadband for years. The service I have received from Sky is brilliant they always sort any query out immediately ( I have only had 6 queries in 10 years) The operators speak clealy and are eu based.Just the best forget the Rest. I for one will not be changing
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Sky has so far been the best internet provider I’ve had in london. The setup was incredibly easy, we had no issues getting connected, and the internet connection is much faster and more reliable than Plusnet, which we most recently used. (I won’t even mention the horrendous experience we had with TalkTalk.)

    I appreciate broadband quality can be very location-dependent, but in this part of north London I can honestly say Sky is fantastic.
  • Reviewer
    Location
    Somerset
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Switched from talktalk(very bad service and broadband was appaling,customer service very unhelpfull).switching to sky talk was best thing we did, excellent service, and very fast broadband..
  • Reviewer
    Location
    Edgware
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just got the fiber from Sky, easy and prompt installation, works perfect, had Sky before and only had one issue with the internet, which was promptly sorted. When I looked around and saw sooo many bad reviews was thinking not to get internet anymore hahah a crazy internet world out there, I mean all the internet suppliers have terrible reviews
  • Reviewer
    Location
    Shrewsbury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    So far so good,efficient connection excellent speed,I'm very happy with sky broadband
  • Reviewer
    Location
    Liverpool
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with Sky since June 2017. Best decision I ever made was to leave Virgin Media and join Sky. Excellent service and great service in general. Here’s hoping things stay great!
  • Reviewer
    Location
    peterborough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    Comments
    Had an engineer who visited us today. Couldn't fault him in terms of arrival time, manners and skill at connecting a new sky box and explaining the changes from our last box. Very pleased with service. Thank you.
  • Reviewer
    Location
    BEDFORD
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Might be one of the more exspensive providers.
    in the four years I have been with this company Customer service has been reasonable.
    Broadband speed could be a bit faster.
    Broadband reliability is and has been
    generally good.
  • Reviewer
    Location
    Chichester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I don't recongine the company I deal with from these reviews, I've always found them to be great. I get through to a british call centre and I never have to wait long until I speak to someone.

    Technical problems are dealt with efficiently. I did have a major problem at first with reliability so they sent an engineer round and traced the problem to wiring in my house which he fixed and my internet spped doubled to 3.9mbps (BT could only offer me a maximum of 1)

    Over the last couple of days I've had problems with the router and they said they would have to send a new one but it would cost me £30. The technical guy I was speaking to agreed with me that it did seem a bit of a cheek to ask that of a loyal customer and advised me to give them a ring in the morning.

    Today I spoke promptly to customer services who were most apologetic, and as I was out of contract they said that they would upgrade me to fibreoptic for £10 a month (a fiver LESS than I'm paying now) and no set up fees.

    In terms of customer service, I really don't see how it could be bettered.
  • Reviewer
    Location
    FENHAM, NEWCASTLE
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    EXCELLENT BROADBAND SPEED, BETTER THAN THE EXPECTED, THANKS
  • Reviewer
    Location
    Sandhurst
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Excellent customer service and great prices for loyal customers.
  • Reviewer
    Location
    Ayrshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just moved broadband to SKY after becoming increasingly unhappy with my BT service (drop - outs, slow etc.) and their average speed of around 7mbps. I found the whole process very painless and simple. I called them yesterday as I was finding the connection speed a bit erratic and a lovely man spent an hour helping me work through a few things until the problem was resolved. We now average 12.4mbps with zero drop outs so a vast improvement on BT. I've been with Sky for TV since 1990 and I've always found them to be very helpful but perhaps I've just been lucky. Anyhow,I'm happy with my broadband so far and I'm glad I left BT.
  • Reviewer
    Location
    Bury St Edmunds
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I don't usually leave reviews, but sky have a lot of bad reviews on here. I signed up to sky fibre with a new sky Q hub, I had the old hub and the speeds were very slow, 16mbps, after I'd complained a few times they sent me out the new hub and I'm now getting speeds of 37mbps, most of the time, there upto speed is 38mbps so I'm a very happy customer. Yesterday I had to get in touch with sky as my internet had stopped working, they arranged for an openreach engineer to come out today. He arrived this morning and the problem was, I'd been disconnected at the cabinet down the road, ( nothing to do with sky). It's up and working now.
  • Reviewer
    Location
    Lincoln
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I decided to leave this review after seeing many negative comments about Sky. I moved from an outrageously expensive BT deal to Sky. The switchover was trouble free. When I moved, the broadband was set up without problems at the new property. I’ve had excellent service and support from Sky. I don’t know about other companies, but every person I’ve spoken to at Sky has been easy to understand, helpful, and ‘human’.

    I’ve had a couple of internet outages late at night (2am) and one during the day that lasted a couple of minutes and where I received a text notification before it happened. That’s in 2 years. My only complaint is the Sky router. Compared to the BT router I had, Sky’s wireless signal is not as good, I can’t maintain a connection at the far end of the house, and I do not live in a mansion! I switched off wireless on the Sky box and added the BT one for wireless only. Not ideal but it works.
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Brilliant Service from SKY, really impressed with they way they have made me feel valued and treated me as an individual and accounted for my needs and circumstances. Very happy with the Broadband and talk account I have. Simple and stress free. I would recommend them to anyone
  • Reviewer
    Location
    Cheltenham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Very reliable and constant speed of 12 m/bits. Only had one issue where broadband kept dropping out. Call centre answered promptly and they did all the checks and confirmed there was an issue. Engineer turned up the next day and was found to be a cabinet wiring issue.
  • Reviewer
    Location
    Beaconsfield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've been using Sky broadband since they bought UK Online and therefore acquired me as a customer. A couple of years ago I switched from standard broadband to fibre - originally the 35Mbps package, but they upgraded me for free to the full 72Mbps.

    Their customer service is generally very good, they don't treat me like an idiot. The standard broadband was pretty reliable but I had a couple of faulty routers over the years. Since I switched to fibre it's been rock solid and I can usually get the full 72Mbps down and 18Mbps up.

    My only gripe is the price. Without any TV package and with PAYG calls this is costing me £44/month - line rental plus broadband. But looking at reviews of other providers on here, I'm probably better sticking with what I've got than switching to a cheaper but less reliable provider.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Hi i have been with sky for 10yrs recently had my 1st hic-up in broadband service from them,they have sorted the matter out now,but i do advise speaking to sky customer solutions team instead of call center staff as they are mostly not I.T or broadband specialists,i am receiving the full 20meg as i only stay a short distance from exchange. I would say one incident in 10yr is outstanding very pleased with Sky...
  • Reviewer
    Location
    dunblane
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I guess I must be one of the lucky sky customers,my fibre speed averages 32mbs and very rarely drops below 30 mbs.i recently had decided to change providers and sampled the indian call centres I could not get back to sky quick enough.i,ve been a customer for more than 20 years and have always found customer services to be helpful and polite.veryhappy with sky
  • Reviewer
    Location
    Preston
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I had been with sky many years and left 2015, joined sky broadband and now leaving, they charged me £8 for leaving 1 day before contract end date. Now sorted with Michael who works from home. Top bloke removed charges.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.