2,278 Customer Reviews over 57 pages
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- Location
- Reviewing
- Sky
- Date
- 2022-03-04
- Location
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- Location
- Reviewing
- Sky
- Date
- 2017-01-30
- Comments
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Not even worthy of one star. The wifi box is outside my bedroom and I can't access the wifi any where in my room or any where else in the house apart from next to the wifi box. Sky is way to expensive for the service they're providing and I am disgusted at the lack of help and lack of manners at sky customer service. This has been going on for 2 years and I'm hopefully switching to a different supplier because sky is a joke. NEVER SIGN UP FOR SKY.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2017-09-27
- Location
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- Location
- Reviewing
- Sky
- Date
- 2017-06-22
- Comments
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broadband to my flat poached by engineers on 2 separate occasions from flats below me. On second occasion called sky who assured me it would be fixed. They refused to send out an engineer on the weekend but sent 1 out regardless on a weekday on 2 separate occasions when I was at work?!! 4 engineers & 2 months later & problem not fixed but assured by sky that I will be reimbursed for my monthly spendage - finally engineer fixed it with a simple solution & when I requested reimbursement for the £84 I was spending each month was told that they would only give me 1 weeks reimbursement because I wasn't around for the 1st engineer!!
Disgusting- if I could give 0 points I would
- Location
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- Location
- Reviewing
- Sky
- Date
- 2015-04-02
- Location
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- Location
- Reviewing
- Sky
- Date
- 2016-12-22
- Comments
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We have had an ongoing issue with our sky broad band for about 3 months. Internet had been on and off. Sometimes off for days at a time. After numerous calls to sky...recently everyday the issue is still to be resolved. We have been instructed to buy a new router which did not work then 2 days later a engineer and now a week later they want us to pay for another engineer to come out. We are paying for broad band and on demand services which cannot be used. Id advise using another provider if you want any reliability and to save money.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2017-09-10
- Location
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- Location
- Reviewing
- Sky
- Date
- 2016-06-01
- Comments
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I've had sky a while now and this month they've billed me 107 pounds considering it's supposed to be 45pounds ! I've rang them only to be spoke to like a child and for them to say that's the amount I've got to pay well I can say I'm defiantly not paying it and I will be changing !
- Location
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- Location
- ...
- Reviewing
- Sky
- Date
- 2016-03-05
- Location
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- Location
- 11 Mitford Road
- Reviewing
- Sky
- Date
- 2015-11-29
- Comments
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Since I switched to Sky I have had to put in 5 service calls. I had BT Infinity normal broadband I upgraded as I had thought a much better service to unlimited fibre optic with Sky. I never had to contact BT. Very unsatisfied. Can you help I obviously had to sign up to a contract with Sky. Their router seems to be pants.
- Location
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- Location
- 16 Chester road
- Reviewing
- Sky
- Date
- 2015-07-08
- Comments
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Your service is great. Not! I run quicker than your connection 0.2mb a sec that awful which sums up sky
- Location
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- Location
- 17 The Maitlands
- Reviewing
- Sky
- Date
- 2016-10-23
- Comments
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Really poor broadband speed also the broadband connection regularly drops out.
- Location
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- Location
- 20 HIGHHEATH,WASHINGTOTYNE AND WEARN
- Reviewing
- Sky
- Date
- 2017-09-27
- Comments
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Poor and intermittent service.
- Location
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- Location
- 48 irwell building Salford
- Reviewing
- Sky
- Date
- 2017-12-08
- Comments
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Is incredible that that in 2017 we still have only 7 MB broadband in this area. I have tried to upgrade it to fibre but they haven't got it available here. Is this do not change soon, I would have to finish my contract with them.
- Location
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- Location
- 52 Chester's Avenue
- Reviewing
- Sky
- Date
- 2019-06-20
- Comments
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Slow or non existant
- Location
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- Location
- 65 Thorngrove Road
- Reviewing
- Sky
- Date
- 2018-01-21
- Location
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- Location
- 7 Shannon Square
- Reviewing
- Sky
- Date
- 2016-11-02
- Comments
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I have called many people like you guys,they're not satisfied about the service they got but of course there are others who liked it. and If you willing to change your provider we can help you and provide you with different speeds (depends on your usage and needs) with the lowest prices in the market right now and unlimited everything, and if you running the service now with another provider you won't be offline for one day in case of switching to us.also we won't charge you a penny till you fully up and running.the process of installation will be within 4 days(depends on your availability on your home).If you would like to receive a call within the next 48 hours from sending an email including (your name,post code,full adress,phone number) to this email jimmyscottuk@gmail.com.of course your information is fully secured. and also you can determine the best time to receive a call from us. don't judge until you try.I can guarantee that for you, you will be very impressed.
- Location
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- Location
- 9 Churchill Place Brooke
- Reviewing
- Sky
- Date
- 2019-01-15
- Comments
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Poor signal at times no Connection
- Location
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- Location
- a
- Reviewing
- Sky
- Date
- 2014-12-12
- Comments
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i have been spammed through my personal email account and they decided to cut my email off completely. There is no way that i can send an mail now and get the emails which are very important at this time. can't believe it. They wont help me over the phone because i am not the bill payer which is fair enough is i wanted to cancel the package or something drastic like that but all i need is help on how to get my emails back up and running. The women on the phone sounded like she had no idea what was wrong with my email and half way through me telling her my problem she must have spotted it was a mans name as the account holder and asked for the account password so she didn't have to help me.
JOKE. wouldn't recommend at all infact what an awful service i will be setting up a new email and getting my package cancelled.
- Location
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- Location
- Abercarn
- Reviewing
- Sky
- Date
- 2017-03-05
- Comments
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By far the worst internet I have ever used.
It is extremely unreliable and I get extremely bad ping randomly without explanation....
there are one off days where it is actually usable for gaming but 99% of the time I am stuck with 300+ ping.
Absolutely dreadful service and no where near what was promised in the bundle.
I tried to contact customer service but apparently after a few resets of the box, there is,"Nothing they can do." If they actually cared for their customers they would sort all of these issues out...
There are loads and loads of 1 star reviews on this site and still nothing is being done.
- Location
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- Location
- Abercynon
- Reviewing
- Sky
- Date
- 2015-12-12
- Comments
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I have had sky fibre broadband for about month Sky has been indicating speeds of 40 MB,. i have checked speed with other sites and today it was between 10 and 2.49.
I am not impressed.
- Location
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- Location
- Aberdeen
- Reviewing
- Sky
- Date
- 2015-12-17
- Comments
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Absolute joke of a company. Quick enough to take your money, not quick enough to give you it back. They cut off my sky because they said that we hadn't opened the door to OpenReach (who were installing) this was after day four of waiting for OpenReach to turn up. Who then turned up without a date or time. My flat mate has now been waiting 5 months for a refund. I then set up the account in my name, again, no internet at all but they've had the cheek to charge me for the past two months, saying it would be easier to refund if it went through after my direct debit. 3 months on, still waiting a refund which will apparently go through on the 19th of January... 4 months after opening my account. Guy on the phone told me I'd get some form of compensation. Next lady on the phone told me that was not at all possible. Joke of a company. I would not recommend.
- Location
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- Location
- Aberdeen
- Reviewing
- Sky
- Date
- 2015-11-04
- Comments
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Been with sky for years and was a happy customer until the last few when I started having constant problems, speed is atrocious, single man with sky TV, 1 laptop, 1 smart phone and 1 smart tv so not a lot to run off the bandwidth but obviously too much for sky to handle. Same as I see from other comments that sky refuse to admit they are the problem, guess we're all lying... phoned dozens of times trying to get them to look into it and despite the always helpful customer service the result is always the same, they do nothing..except keep bumping up the price. 10 days ago I phoned and asked them to fix it or I'd be cancelling all, after admitting that I had an "older" router so they would be unable to help me fully I was told that the "specialist technical team" would be in touch within 72 hrs. Absolutely nothing in 10 days and as promised I'll be cancelling everything I have with them and posting my review on as many forums as I can. Terrible company, don't let a polite customer service fool you, they do nothing to resolve what is obviously their issues while continuing to increase prices. It's all about milking the customer dry while denying the evidence you put to them that the service provided is substandard. Avoid like the plague.
- Location
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- Location
- Aberdeen
- Reviewing
- Sky
- Date
- 2020-03-05
- Comments
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Literally only have good thigns to say about sky. I've tried other companies, sky is by far the best in every regard for where I am.
Is your router acting up? No worries, your browser will automatically do a router reset, you just sit and wait.
Still a problem? No worries, without even phoning someone you can run a problem test on the website. What's that? You see there's a fault? An engineer already booked? 10 minutes this took without even a phone call? Yes, this is what happened.
I did this at 10pm, next tday by 1pm the fault had been found and fixed. My speed went from Steam download speed 1.8mb to 4.8mb.
Before you say anything, I'll have you know any other provider I've tried at best was hitting 2mbps actual download speed. Sky started at about 3-4 then when it dropps I did the thing on their website.
Anytime I've had to speak to people at Sky, it's been super polite and actually made progress, this is the handful of times it's veen required in the 4+ years I;ve been with them (on and off as I tried other companies who subsequently failed miserably to outshine sky).
I seriosuly have only good things to say about them which in the modern era of internet providers is a rare thing indeed.
- Location
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- Location
- Aberdeen
- Reviewing
- Sky
- Date
- 2020-03-06
- Comments
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The customer service is always busy, so if you have any issue at all, you can just hope they gonna get back to you. In my case, they didn´t... SKY is increasing the charges every year even though there is no improvement in their services. There are other broadband providers available that provide much more professional customer service with lower bills after all. I would recommend staying out of SKY and their overpriced services... I have been loyal to SKY for 4 years and there has been no appreciation at all, they treat you only as a paying customer...
- Location
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- Location
- Aberdeen
- Reviewing
- Sky
- Date
- 2019-10-27
- Comments
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half my normal speed and 5-6 dropouts a day. ENGINEER BOOKED IN 17!!!!!!! days time....useless crowd with 0 customer support. Take your money happy enough but fix the problem...nah
- Location
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- Location
- Aberdeen
- Reviewing
- Sky
- Date
- 2015-04-14
- Comments
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The WORST broadband I can imagine.
Your router tells you one thing (namely the speeds they promise you), but speedtest after speedtest show that you don't get those speed.
I actually need to go away and make a cup of tea so I can watch a 2 minute video on youtube.
Stay away.
- Location
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- Location
- Aberdeen
- Reviewing
- Sky
- Date
- 2023-01-11
- Comments
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Terrible service, new customers receive a better price than their long time customers. If you have a problem with the price they say they 'cannot' talk to you about it until the bill that you are unhappy with is paid.. shocking!
- Location
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- Location
- Aberdeen
- Reviewing
- Sky
- Date
- 2018-09-11
- Location
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- Location
- aberdeen
- Reviewing
- Sky
- Date
- 2014-12-22
- Comments
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rubbish use to be very fast but has went down hill very fast
- Location
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- Location
- Aberdeen City
- Reviewing
- Sky
- Date
- 2017-11-27
- Comments
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Sky broadband service is very poor and the company is not making any effort to improve it. I bought a new computer thinking my PC was the problem. I later realized the problem was not my PC but very poor sky internet service. All the efforts I have made for sky to sort the very poor service problem have not yielded any significant positive result.
- Location
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- Location
- Aberdeenshire
- Reviewing
- Sky
- Date
- 2021-08-19
- Comments
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Don’t waste your money! Worst broadband I’ve ever had. No better than dial up! Costs £42 a month for sheer frustration in trying to watch anything online and only one device can be used or it can’t cope! Worst 18 months of my life! Totally useless! Not fit for purpose!
- Location
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- Location
- Abergavenny
- Reviewing
- Sky
- Date
- 2018-08-27
- Location
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- Location
- aberystwtyh
- Reviewing
- Sky
- Date
- 2019-12-04
- Comments
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at the same address have been with talk talk which is rubbish with bt it was ok with sky it is great.
constant connection on a very very little amount of drop off and the speed as promised.
never had an issue in more than 2 years
so I can not comment about customer service as since two gentlemen came an connected my sky tv and broadband and that's it since then never have had an problem
- Location
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- Location
- Abingdon
- Reviewing
- Sky
- Date
- 2014-01-20
- Comments
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Too many dropped connections to be acceptable. I also note that since we notified Sky of the cancellation of the service, dropped connections have increased dramatically in number.
- Location
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- Location
- accrington
- Reviewing
- Sky
- Date
- 2020-07-12
- Comments
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Would give them a minus figure if i could. I am a key worker and need to teach/contact my vulnerable students but can’t as my internet is pants.
Reported 30 June and still not fixed... fuming is not the word.
Hold your held in shame sky ... don’t say you support key workers. No response to anything i have sent.
- Location
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- Location
- Accrington
- Reviewing
- Sky
- Date
- 2023-10-30
- Comments
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Sky is one of the worst providers I have been dealing with!! Do not trust a single word they saying. Very bad curtomer service 8 out of 10 they do not know what they doing with the same exuse "i'm in training"
- Location
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- Location
- Adderley
- Reviewing
- Sky
- Date
- 2009-08-04
- Comments
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Sky is the best product to have. So much better and cheaper than Virgin Media and other suppliers. 100/10.
- Location
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- Location
- Adlington
- Reviewing
- Sky
- Date
- 2017-03-05
- Location
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- Location
- Alfold
- Reviewing
- Sky
- Date
- 2017-01-03
- Comments
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Really poor internet speed, not worth having
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.