Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 12512 customer ratings since 2018-09-16 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1628 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Really poor broadband speed also the broadband connection regularly drops out.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
17 The Maitlands Sky  
Poor and intermittent service.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
20 HIGHHEATH,WASHINGTOTYNE AND WEARN Sky  
Is incredible that that in 2017 we still have only 7 MB broadband in this area. I have tried to upgrade it to fibre but they haven't got it available here. Is this do not change soon, I would have to finish my contract with them.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
48 irwell building Salford Sky  
Slow or non existant
  • Satisfaction
    1 star
52 Chester's Avenue Sky  
Very slow! Take 3 days to come to repair the problem! Internet work very very slow! I’m not happy of Sky ...
65 Thorngrove Road Sky  
I have called many people like you guys,they're not satisfied about the service they got but of course there are others who liked it. and If you willing to change your provider we can help you and provide you with different speeds (depends on your usage and needs) with the lowest prices in the market right now and unlimited everything, and if you running the service now with another provider you won't be offline for one day in case of switching to us.also we won't charge you a penny till you fully up and running.the process of installation will be within 4 days(depends on your availability on your home).If you would like to receive a call within the next 48 hours from sending an email including (your name,post code,full adress,phone number) to this email jimmyscottuk@gmail.com.of course your information is fully secured. and also you can determine the best time to receive a call from us. don't judge until you try.I can guarantee that for you, you will be very impressed.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
7 Shannon Square Sky  
Poor signal at times no Connection
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
9 Churchill Place Brooke Sky  
i have been spammed through my personal email account and they decided to cut my email off completely. There is no way that i can send an mail now and get the emails which are very important at this time. can't believe it. They wont help me over the phone because i am not the bill payer which is fair enough is i wanted to cancel the package or something drastic like that but all i need is help on how to get my emails back up and running. The women on the phone sounded like she had no idea what was wrong with my email and half way through me telling her my problem she must have spotted it was a mans name as the account holder and asked for the account password so she didn't have to help me.
JOKE. wouldn't recommend at all infact what an awful service i will be setting up a new email and getting my package cancelled.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
a Sky  
By far the worst internet I have ever used.
It is extremely unreliable and I get extremely bad ping randomly without explanation....
there are one off days where it is actually usable for gaming but 99% of the time I am stuck with 300+ ping.
Absolutely dreadful service and no where near what was promised in the bundle.
I tried to contact customer service but apparently after a few resets of the box, there is,"Nothing they can do." If they actually cared for their customers they would sort all of these issues out...
There are loads and loads of 1 star reviews on this site and still nothing is being done.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Abercarn Sky  
I have had sky fibre broadband for about month Sky has been indicating speeds of 40 MB,. i have checked speed with other sites and today it was between 10 and 2.49.
I am not impressed.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Abercynon Sky  
Absolute joke of a company. Quick enough to take your money, not quick enough to give you it back. They cut off my sky because they said that we hadn't opened the door to OpenReach (who were installing) this was after day four of waiting for OpenReach to turn up. Who then turned up without a date or time. My flat mate has now been waiting 5 months for a refund. I then set up the account in my name, again, no internet at all but they've had the cheek to charge me for the past two months, saying it would be easier to refund if it went through after my direct debit. 3 months on, still waiting a refund which will apparently go through on the 19th of January... 4 months after opening my account. Guy on the phone told me I'd get some form of compensation. Next lady on the phone told me that was not at all possible. Joke of a company. I would not recommend.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen Sky  
Been with sky for years and was a happy customer until the last few when I started having constant problems, speed is atrocious, single man with sky TV, 1 laptop, 1 smart phone and 1 smart tv so not a lot to run off the bandwidth but obviously too much for sky to handle. Same as I see from other comments that sky refuse to admit they are the problem, guess we're all lying... phoned dozens of times trying to get them to look into it and despite the always helpful customer service the result is always the same, they do nothing..except keep bumping up the price. 10 days ago I phoned and asked them to fix it or I'd be cancelling all, after admitting that I had an "older" router so they would be unable to help me fully I was told that the "specialist technical team" would be in touch within 72 hrs. Absolutely nothing in 10 days and as promised I'll be cancelling everything I have with them and posting my review on as many forums as I can. Terrible company, don't let a polite customer service fool you, they do nothing to resolve what is obviously their issues while continuing to increase prices. It's all about milking the customer dry while denying the evidence you put to them that the service provided is substandard. Avoid like the plague.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen Sky  
The WORST broadband I can imagine.
Your router tells you one thing (namely the speeds they promise you), but speedtest after speedtest show that you don't get those speed.

I actually need to go away and make a cup of tea so I can watch a 2 minute video on youtube.

Stay away.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen Sky  
RUBBISH. Chats never available, useless customer service. If you have a problem, they just tell you to contact someone else, or to contact them another time. I should have had my broadband installed 11 days ago but I'm still without wifi at least for ten days. 0/10 would not recommend.
Aberdeen Sky  
rubbish use to be very fast but has went down hill very fast
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
aberdeen Sky  
Sky broadband service is very poor and the company is not making any effort to improve it. I bought a new computer thinking my PC was the problem. I later realized the problem was not my PC but very poor sky internet service. All the efforts I have made for sky to sort the very poor service problem have not yielded any significant positive result.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen City Sky  
Sorry to say your service is very poor so as soon as possible we will be moving to another provider. We couldn't even get in touch on the telephone. Surely you should be providing a professional service considering you charge more than BT
Abergavenny Sky  
Too many dropped connections to be acceptable. I also note that since we notified Sky of the cancellation of the service, dropped connections have increased dramatically in number.
  • Satisfaction
    2 stars
  • Speed
    4 stars
  • Reliability
    2 stars
Abingdon Sky  
Sky is the best product to have. So much better and cheaper than Virgin Media and other suppliers. 100/10.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Adderley Sky  
Awful internet get now signal really poor connection when it does work all round bad
Adlington Sky  
Really poor internet speed, not worth having
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Alfold Sky  
started of fine but speed has dropped and start up used to be 15 to 20 seconds now 40 to 50 seconds .been with then 8 weeks still waiting on the £100 e voucher even after the sent a email saying it would be sent within 5 days that was 6 weeks ago. and received a letter today saying the price was going up.ive had 9 letters asking if i want to upgrade NO THANKS WISH I HAD NOT USED SKY.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
alloa Sky  
Upgraded to broadband 38mb fibre to get better download speed. This has not happened I am lucky if I get to 23mb very misleading!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Alloway, Ayr Sky  
Speed is crap! I was lied about the prices and to cancel the contract £150.
Alperton Sky  
Terrible Internet, have to turn phones off if you want to use Internet on iPads. Dreadful to pay so much money and not get anyone interested in improving the service. Typical download speed 0-2.4 and in this age of technology is unbelievable. Line constantly drops out. Someone should do something fast.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Alton Sky  
Recently changed from bt infinity. Very happy with move to sky fibre, faster speed, more reliable and have had fantastic customer service!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Altrincham Sky  
I would not recommend to anyone. As somebody said before - thieves!!I have been with them for a while and then started not having connections very slow speed...etc... after so many calls to them I cancelled my contract, everything was supposed to be sorted and the last payment was supposed to be taken in May. They took money in June....
Waiting on line for 40 mins to speak to someone who said can`t help!
This company is a joke!!!!!
  • Customer Service
    1 star
  • Speed
    1 star
Altrincham Sky  
I have been with Sky for a year now aand have not had any problems.
The speed has been the same all the time.
When I have called Sky my call has been answered in under 6 minutes, all in all very pleased with Sky broadband.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Amesbury,Wilts Sky  
Sky started off pretty well, but the last few months have been nothing but trouble.

My line is capeable of 10mbit. When I had Pipex in the early days, it ran happily at that. When I moved to Sky they informed me that my maximum was 8. Not true, but at that speed, fine, I'll just live with it.

Not long after that they mysteriously upped the cost of my broadband, with no warning. I phoned and asked what was going on and the Indian man (who claimed his name was John, HA) insisted this was correct. I then mentioned we have a letter that guaranteed the price until January 2010. He quickly changed the price back down and apologised. However, come January 2010 they immediately put the price back up.

During this time I have had constant periods of disconnection. These range from 2 minutes (enough to disrupt a game) to 2 hours (enough to disrupt an entire work schedule). Upon phoning tech support and speaking to 'John', the Indian man on the other end, we spent 35 minutes diagnosing the issue. He was not interested in the exact error (which the router supplied), but the colour of the blinking light. Eventually he said there was a line fault and a BT engineer has been dispatched. Why couldn't we have gotten to this in the first place, rather than resetting routers and looking at blinking lights?

More recently Sky has taken to giving me horrendous quality connections. Whilst the speed is fine once connected (sometimes), connecting to games, videos and even websites is an utter nightmare. Ping tests showed my ping to be a full 1 second (1000ms). Upon phoning Sky they insisted it wasn't on there end, and offered no help to resolve the issue.

Eventually I had had enough and phoned and demanded my MAC address. They put me through to an English speaking call centre (how nice of them to only give you English speakers when you want to leave) who said they could not fix the errors with my line, but would offer me £5 off and match O2s price. But then I'd still have a broken connection, for the same price as my preferred ISP?

Eventually they decided to post me my MAC, rather than email or SMS it, I presume to keep me on the service for that extra few days.

To sum up: Avoid. Connections aren't fast, quality is terrible, customer support is incompetent and doesn't speak English.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Arbroath Sky  
Don't use sky !
We pay for fibre optic minimum download speed 30 we get 14 ! Moving ASAP
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Arbroath Sky  
I subscribe to Sky's Unlimited 17Mb ADSL package and I'm lucky enough to live less than a mile away from the exchange. My Sky Hub syncs at over 23Mb down and 1.2Mb up. My actual line speed is about 20.8Mb down and 1.1Mb up which is a limit of ADSL overheads.

Providers can only advertise an upto speed that 10% of their customers receive, they used to all claim upto 24Mb. Providers are still sending the full 24Mb so some customers such as myself will get faster than the advertised speed.

It's only gone down twice in a year, both of which were due to power cuts knocking every house/business out in the area.

The Sky Hub that is provided is pretty appalling if I'm honest. I can sit less than a metre away and the Wi-Fi signal is terrible, so much so that I paid out of my own pocket for a cable router. Sky claim that these hubs have "unbeatable" Wireless signal yet the most complained about thing with Sky is the poor Wi-Fi connections. To top it off the hub isn't the prettiest of things, it's finished in glossy black which is codeword for "I attract finger prints, dust, hairs and more!" and it gives you absolutely no information at all.

The lights on the hub are constantly solid, no flashing to indicate activity or anything. God help you if your paranoid and think someone has hacked your hub, you'll be on the built-in interface checking the attached devices every 5 minutes!

Amazingly, in this day and age, the hub is also only b/g/n and doesn't even feature 5GHz, gigabit Ethernet or even a USB port like most other providers for NAS.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Ashbourne Sky  
would be ok if it actually worked. although it is on 99% of the time, if you're doing anything that requires a semi decent connection, forget about it.
The lag spikes are horrendous. Making gaming almost impossible. You could be seeing someone freeze the randomly teleport about the place for up to 5 seconds. A typical ping to a european server would be around 78 which isn't that bad, but it can jump to >600 for 10's of seconds at a time. Videos are a constant annoyance too. With streaming anything even remotely HD before the lag kicks in and it then tries to load standard def. This repeats over and over again causing terrible stutter.

Combined with the pretty poor wireless signal from the router and the money that they charge to bundle in with other services I really cannot recommend this to anyone.

Other friends in different towns and even my own also complain of the same problem.

Utterly terrible
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Ashford Sky  
Conducted a ping test over a period of weeks. My best line speed was under 2MB. This is disgusting, I do pre-work from home and can't even send it to school. I have to drop it on memory sticks.
Funny thing is, after doing a test it goes up for a couple of days. Almost like they know I'm checking up and so they turn something up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ashington Sky  
It's far too slow and Sky have always told me it's the best I can expect as I am too far away from the exchange. What they failed to tell me as your test has proven is that its the best I can expect from them.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Reliability
    4 stars
atherstone warwickshire Sky  
Advertised a minimum of 13mb/s, it’s averaged 3mb/s over the 2 years

£40 a month to be mugged off, be better stealing WiFi from a library
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Attleborough Norfolk Sky  
shockingly slow speeds from this supplier paying a lot of money for 0.7 speed think ill be changing
  • Reliability
    4 stars
Auchtertool/Kirkcaldy Sky  
Truly truly hopeless. Customer service is an absolute joke, and "broadband" speed lucky if it's over 0.2mb. A year I put up with unusable Internet.

Router you get supplied is not good, also using out date components. Take your money elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aviemore Sky  
Totally waist the money doing cheating to all customers
Say something doing something first they give you cheap contract then they forced to take you money whenever they want bad experience with sky awaiting for finish contract then bye bye.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Avoid sky Sky  
The worst customer service ever after one and abhalf werk we still don't have connection whenever we manage to chat to someone they are going for a lunch break and never coming back!!!! I am furious!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Aylesbury Sky  
Shocking is the only thing I can say. Do not go with sky for phone or broadband. Our broadband hardly ever works our phone is cracking. We have phoned and phoned sky they have done nothing. We need an ads filter that didn't work. Line checks all the time, tests on the line . Need a new router £70 that didn't work. Basically tough 14 years of sky and we get told tough. I have tonight cancelled my direct debit and contacted virgin. £10 cheaper fibre optic. 2 new boxes and no call out fees. Goodbye sky .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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