Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 935 customer ratings since 2023-04-18 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,278 Customer Reviews over 228 pages

  • Reviewer
    Location
    Heathrow
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    01/03/2024 booked my broadband to be installed on the 14/03/2024, I have taken a day off work UNPAID to make sure I was some when the engineer turned up.
    I have now received a text stating that the engineer could not start the install today, to which I have called sky strait away.
    Cut the bull**** out, sky CS said that apparently when the engineer knocked on the door that there was no answer.
    Baring in mind I have a dog in the house that barks when there is someone at the door, he can hear everything, even a needle dropping in the floor.

    After arguing with CS they advised me that the next available appointment was 4/04/2024 which isn’t good enough, that is a month after when I first booked to be installed.
    CS then come back to me and said that he has spoken to his supervisor and that I can have an AM slot on the 25/03/2024, to which is taking another day off work UNPAID

    So not only am I in the house with no broadband for nearly a month, I am also 2 days off work unpaid..


    Sums sky up to be honest.
  • Reviewer
    Location
    Brighton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Recently I stupidly tried to move my broadband and landline to Sky. I am a Sky VIP TV member for the last 20 years.
    I have been promised a broadband booster to deal with the now terrible broadband, and 3 engineer visits. None have happened. Our landline has not worked once since moving over.
    Since we moved to broadband, our mobile subs AND TV subs went up this week.
    I am going to seek legal action.
    When my friends heard I had moved to Sky, every one, without fail, told me it was a stupid idea, as they all had awful experiences, without fail.
    STAY AWAY from this incompetent company.
  • Reviewer
    Location
    South shields
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Just lately broadband keeps buffering around 6pm every night .get it sorted sky please
  • Reviewer
    Location
    REDHILL
    Reviewing
    Sky
    Date
    Comments
    If I could give ZERO star, I will. Customer service advisors are very rude. You will be extremely lucky to come across a polite one. They all need training.
    Very impossible to escalate complaints to managers. It's like they are not even there as they are never available. Not surprised.
    Promise of call back that never happens.
    Absolutely disgusting company.
    I doubt the staff gets continous trainings as they behave and speak with no emphaty, they don't listen, they don't ask the right questions and can't even resolve. They interrupt and peak to you very rudely while hiding behind the phone.
    You will feel worse after speaking to them compared to before calling sky.
    Customer service is shocking and absolutely rubbish.
    All noisy at the background and you will hear them laughing so loud like baberians as well as playing and that makes it difficult to talk or focus on the reason for your call. They speak to you grumpily and sometimes you feel like they have food in their mouth while attending to you.
    They are so ignorant that they do not realise that you can still tell they are rubbish even on the phone. They think been on the phone can carmoflag them.
    Very rude people and you just wonder how you find yourself doing business with such a disgusting company.

    Safe yourself some stress and take your money elsewhere. Your mental health is very important and not worth sky and it's quack customer service.
  • Reviewer
    Location
    Reading
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst service I’ve had ever. I was a sole trader and changed to a limited trader recently. I had a contract with Sky and called them to change the contract according to my new status, as the company as it was prior to the change would no longer exist. The CS staff member informed me that my contract would therefore have to be cancelled and an early termination fee charged to myself. I explained I did not wish to end the contract and wanted to stay with sky. He was
    Having none of it and kept insisting I pay the fee. He was rude throughout and I believe even racist as he seemed to be talking down to myself. My husband then took over the call and the CS staff member spoke to him like dirt. He refused to talk at first and after I gave permission for him to speak on my behalf the CS agent instantly spoke down to my husband, not being interested in what he had to say. He even said he didn’t want to talk to my husband. My husband turned to me and stated the rude individual wouldn’t speak to him like that face to face. After which this individual then began ranting that he’d been threatened with violence. Unbelievable. Saying that a person wouldn’t speak to one face to face rudely is considered a ‘threat of violence.’ The CS agent then slammed the phone down. Disgusting behaviour and the worst treatment after years of being with sky, in my home and business. I’m now leaving sky and they can send as many threatening letters as they want. I simply wanted to inform them of the change of circumstances. I did not want to leave or end my contract. I feel the responses I received were Rude, arrogant, trying to humiliate and belittle me and even racist. He was literally talking down to me, like I was stupid or lower than him. I am registered disabled and tried explaining that I am partly deaf which is why I’m loud. My tone is loud due to my partial deafness. He didn’t seem to listen or care and continued to insult me by insisting I was shouting and belittle me and my husband constantly. Sky never ever again.
    Customer service is below zero. I’ve been with sky since 2005 on and off but never ever face such a rude person. Am definitely leaving sky one way or other.
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful, awful, from beginning to end. I tried twice to order broadband, and Sky set a date each time for the engineer visit and the delivery of a box. Nothing and no-one ever turned up, on either occasion. And now, five months on, I have still not been able to obtain my refund of up-front fees in spite of repeated phone calls. Utterly appalling service - I would give is zero stars if I could.
  • Reviewer
    Location
    Baldock
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have only been with sky for 4 months and it has been a very turbulent time for me, having become very unwell and having to move homes just a few months after initially installing sky and from start to finish they have been absolutely amazing I honestly wouldn’t have been able to cope had they not been so kind in assisting me.
    Very good broadband never cuts out and the price can’t be beat overall my experience with sky has been phenomenal.
  • Reviewer
    Location
    Crewe
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Broadband really struggles when two or more people are using apps like YouTube while connected to wi-fi which you wouldn’t expect when paying 50+ pound for internet, wouldn’t recommend unless living alone.
  • Reviewer
    Location
    Durham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I moved from BT to Sky and my. broadband was reduced by Openreach to less that 50% of original speed.
    Over the last four months the Sky team has work hard to get Openreach to rectify the problem. Eight Openreach engineers in four months before success.
    A big thank you to the Sky team for not giving up on me.
  • Reviewer
    Location
    Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband i've ever had. Unstable, unreliable and extremely slow. Engineers get sent out, fix the problem for 2 days and it starts all over again. Literally so awful that sky broadband customers have been given rolling contract extensions to stop people from cancelling

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.