Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.5 stars
  • Reliability
    2.8 stars

Based on 14251 customer ratings since 2018-06-20 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1587 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
no problem with staff. had wifi 9mnths goes off will nilly use our own phne data,programs wnt record sky said wifi reboots between 2am 7am. moved all living room round as cnt have rooter on glass near glass.paying for a service which is not being provided
  • Customer Service
    5 stars
bolton Sky  
Just make sure not to disconnect your sky broadband
before signing up with other providers it will take 2 weeks
before new provider sets up and will leave you with no
Broadband at all
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Belfast Sky  
We had to contact Sky after one of their engineers installed a new system to our neighbour. As a result of doing so it resulted in losing our signal / unable to access any services. This was 100% their error & their attempts at a resolution was leaving us without any services for 4 days until "an engineer was in our area". No attempt was made to resolve speedily ie an engineer next day. Even with their proposed date again no flexibility was given to give a morning slot only PM. We have escalated past their supervisor to a manager but I have little confidence the manager will recontact me.APALLING CUSTOMER SERVICE!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Stafford Sky  
Hi,
I have sky and very disappointed!
1. They told me I can watch football ( that is why I chosen ) and now it it is limited!?
2. Come to install to my house sky The Guy told me: ok you have netflex !haven't told me anything about it :Google - I have to activate- ok, still can not log in anyway ! Wanted to contact sky to solve the problem ! unfortunately have to pay 6 pounds for call per 1 minute ! Is this a joke when that suppost to be for free when I'm paying monthly ?!I can fine even simple chat or just a call to real person- not machine !never again !my rating is not even a star !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sidcup Sky  
I have had appalling customer service from Sky, really disappointed having been a loyal customer since 2011. I have been taken advantage of with price increases for services I haven't signed up for. I have been made to pay twice the amount i originally agreed with increases every year relating to services (land-line and voice mail) i don't use or signed up for but they automatically rolled me into. Sky claims every price increase has been communicated to me because they have a dormant email from when I signed up. I am taking the matter to CISAS after a poor customer service to resolve the matter.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
i was told i was on unlimited bband only to find in the past 3 months i have paid £11 to £12 a month extra even back in jan 2019 i had to pay extra again for something i supposedly removed which i deny ever doing so my package has always been the same for many many years but in the last 12months it has risen by over £20 extra so when game of thrones and jamestown end so does my sky contract i am not being forced into paying for all its outdated and over the hill sports stars including spit the dog carragher he is as disgusting as sky and its customer services your company is crap any one member of the public reads this BE WARNED they will fleece you and they wont bat a eyelid doing it
ROMSEY Sky  
Hello,
I just moved to new property after being customer with Sky for a year and they have been helpful and cancel my old contract as i was not sure if my new property will be ok for Sky.
Once i moved called them and within 3 days i got the Hub and next day the engineer to check my line.
After the internet was activated i struggled to go online but Alex the Bulgarian agent on the phone was bery polite amd explained everything to me so i can understand that it was phone line issue not Sky.
He advised me someone within 72 hours will fix this and i should have broadband on.
He kindly ask me if i am aware that the number i dial is chargeable and i said i know.
I think Sky need more agents like Alex as he was extreamly friendly amd professional in same time.
I hope this will go directly to him amd he deserve Big Well done and thank you for your help.
Much appreciated
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Dorking Sky  
Hi there,

I have been with Sky for over a year and I have fibre speeds all over my 4 bedroom house! I have seen places with Sky broadband that had appalling speeds and even worse coverage, which is frustrating.

I had Wi-Fi UK's MESH network installed in my house. The guys built a network using my Sky broadband and boy, is it fast! I get over 70 Mb/s in every room.

Blame poor Wi-Fi not Sky, please, the internet quality is good. There is a brilliant solution to always dropping Wi-Fi signal and it is called mesh Wi-Fi.
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Sky  
I have been a client for sky broadband for 3 years and am more than happy with their service . Their customer service team are always friendly and helpful. Technicians are knowledgeable, professional and ready to explain anything I don’t understand as always one of the team member called Amruth assist me and was able to solve the issue immediately he even gave me a discount for my next few months bill as a way of apologising on behalf of sky .

Lastly I would like to say keep up the good customer service
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester Sky  
I have been with Virgin for a number of years. Fibre optic broadband was excellent and the basic TV package met our needs. However like most companies the deal ran out and I meant to look for a cheaper provider. Telephone call from Sky’s sales team with an offer of £35 per month for unlimited broadband, around £300+ tv channel and unlimited landline calls for up to 1 hour. Broadband mediocre, definitely not as good as virgin. The Sky salesman said it would easily match Virgin if not it would be better. Lie number 1and some of the channels I got with virgin which I expected to be included such as 4hd are not. Spoke to customer services and I’m still waiting for a call back 4 days later and to top it off Sky have increased the prices before I’ve even had a bill at £35. So lie number 2. If I am sold a deal at £35 for 18 months that’s what I expect. Sale under false promises of a service Sky can not deliver. DONT BOTHER GOING WITH SKY. Needless to say I will be moving to another provider as soon as I am able to. When I did complain the rep said he’d call me back but never did. Lie number 3.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
West Yorkshire Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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