Sky Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.8 stars
  • Customer Service
    3.1 stars
  • Speed
    2.4 stars
  • Reliability
    2.7 stars

Based on 17883 customer ratings since 2018-02-21 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1543 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Shocking reliability and appalling customer service. Avoid at all costs (they will fleece you without care!)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Devon Sky  
I've had problems, with installation within house and exterior lines. Not sure if any of it is Sky's fault, but they have got OpenReach out for the exterior problems and an engineer for my interior issue and I wouldn't fault their customer service. Expensive and they penalise you for not taking their TV so couldn't recommend.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Hemel Hempstead Sky  
Would like to say PLEASE,PLEASE,PLEASE!....do not sign up with these jokers as I nearly made the mistake of joining them,Phoned sky broadband on the 21/01/2019 to place a order for broadband. was told my line will go live on the 25/01/2019, the advisor explained because I was with Nowtv it should be a straight through order and no problems, 25/01/2019 I call to explain that no internet was working at my home. strangely enough this was the same fault exactly the same excuse Nowtv stated last year. told it was open reach fault, now the morning phoned and was told that they have no date when this will be fixed, or when I will EVER get broadband up and running.
Please take my advice NOWTV is a sister company of theres and with the experience I had with them, I gave Sky the benefit of the doubt and went with them....lie after lie with these jokers, Apparently on "Which" review site these liars have scored the worst internet provider of 2019!!! AVOID all cost!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Sky  
I’ve been costumer of Sky broadband for almodt 2 years.
The ser Vice they provide is dreadful, conection drops at léase twice a week. I have to call and they fix it from their computers, but the conection has dropped around 25 time in less than 24 house. They say that the cables are old and now they need to remplace them. Now i dont have broadbad for one week because they cannot send a person before. They dont even refound because they say the contract is for rental line phone (i dont have phone) and the broadnad id for free. So i still paying even when i dont have the chance to use the broadband. This is a legal fraud, New costurera be aware of this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Paddington Sky  
Just terminated with Sky, received a nasty letter from them stating they were terminating as i had not paid them! my payments were alway paid by debit & up to date. the letter should have said that i owe then £6.50 for my early termination!! tried as i have on a no. of occasions to contact them ALWAYS a waste of time as you can NEVER get them or their phone goes dead. speeds have always been bad and could never speak to C. services. NEVER AGAIN.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bowen Sky  
Sky is day light robbery, Paid 24mb, we get around 11mbps. Wouldn't be so bad if its not a daily struggle to actually use it... shuts down completely on a daily basis, Ring the company you say? "Unplug Router wait x amount of seconds and plug back in that will solve the problem" *phone down* guess what... never works... NEVER. I want to Download somethings? have you got 3 days to wait? I wish that was an over exaggeration... I am not one for complaining and leaving reviews but I am at the end of my tether with the company now... Virgin media here we come...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster Sky  
Having SKY fibre means I want a fast network in my house, right? I can dream about it! Maybe 35mb/s reaches the property but when it gets to the "super fast" router it is like there's hardly any broadband in the house! Bought some extenders and even powerline adaptor to help but it does not work. Only option is to keep everything connected to a cable - which nowadays is just ridiculous! Not happy with them at all
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Peterborough Sky  
My father rang to switch to Sky broadband and landline , he knew he needed a router with 4 connections and was told by the lady from Sky that he could have one, so he went ahead with the contract. The router arrived with one 2 connections. He rang back to be told that they don’t do 4 and he would now have to buy an extension. My father was given false information.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
Scarborough Sky  
1 star is too good always losing router number and IP address on my phone but says it’s connected speed test was 0.03 mps download once ended up forking out for more data as 4g was faster forget streaming anything worst broadband ever struggling even to submit a review
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Warrington Sky  
Switching from BT - activation date given as 21st
Jan - nothing done yet till 25th. I have no broadband
and sky simply blame openreach. Have now been
told to wait for next update on 29th. Totally unacceptable
Don’t know what to do now. Have called them daily
But apparently it’s not in their hands.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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