Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 10308 customer ratings since 2019-01-20 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1695 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
If i could give the 0 stars I would. I am paying for 30mb/s and getting under 1 even with a ethernet cable from the router they said they will fix it but nothing has happened and we cant upgrade companies till the contract runs out which my mum has upgraded. Overall they are awful and a displeasure to have
Devon Sky  
Very intermittent speeds. Most days my broadband drops to less than 1mbps usually about mid afternoon and mid evening. Over the Christmas period broadband was dropping out completely at times.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Eastbourne Sky  
Absolutely rubbish broadband. First few months it was excellent but now we can’t watch our favourite programmes without interruptions. Engineer came out but had no answers. I’m planning to change once my contract ends.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Dagenham Sky  
I don't even know what to write without getting unreasonably angry.

We've had "fibre" (FTTC) for nearly 2 years now. For the first 2 months, didnt work and our phoneline was dead. Kept reporting it, kept getting told either "nothing was wrong" or "it'll be working soon". just as we threatened to take things further, it started to all work again. Since then, spotty internet with speeds anywhere between 5mb and 15mb and a noisy line.

For the last month, our internet has been down to less than 1mb (when it works). Again, complaints to Sky do nothing as they keep saying "nothing is wrong, thats the speed you've always had". Ridiculous. Contract is now up, so we're changing to literally ANYONE else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Littledean Sky  
The most awful, liar of a company you're paying an odd amount for the price right? well haha guess what! we're supposed to be getting 36 mb/s are we? Nope. Sky couldn't careless! we were getting a solid 9 we called sky. Sky did not care if you dont think this review shows sky's bad how about you see everyone elses.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
Horrible customer care with no ethics they charged me for 3 months after I left my previous property. they only refunded me for final month.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK Sky  
Having had a conversation with sky about a black Friday update to sky Q,we were told that our internet would change to super fast on the 5th of December and the sky Q on 24th December.
5th came and went with no notification,we rang sky and then told the 12th.The 12th came and went(again no notification)
On the 13th we noticed we had no internet or landline.
Subsequent conversations with sky means now we are expected to be connected on the 6th/7th of January,all this meant over 5 hours on the phone.
I find this totally unacceptable and very frustrating,I have a house full this Christmas,plus I subscribe to Amozon prime and Netflix which now cannot be viewed
  • Satisfaction
    1 star
  • Customer Service
    1 star
Shepton Mallet Sky  
I've been with Sky for some years now but call every year to argue for a reduction on the bill for the next 12 months as they are not competitive (too expensive) and the service isn't great. I've had 2 modems from them now and the ranges are poor. The service is definitely intermittent - both by PC and my TV drop out reasonably regularly which is very frustrating if you're watching a film and have to take a break while the broadband reconnects which can take ages. I wouldn't recommend it but I stick with it as I can't be bothered to set up a new supplier. Virgin cable, which I had before, was much better but it was hideously expensive.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Sutton Coldfield Sky  
Been with sky for a long time, had no real bad issues (2 routers 1 power cord replaced) bt recently have had connection drops and reduced speed issues that are terrible. Phone, TV and internet all in 1 company. Was a good idea at the time but I am starting to shop around. When they work it is grrat but when they mess up they are an epic fail.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Newcastle Sky  
I am very disappointed with sky in all their services especially with my broadband it's been few months now my broadband is not working well I tried everything they told me to do through Facebook messenger but still is not picking up. The customer service guys are not helpful at all and are very impatient and I have been paying my bill without a faith. I have decided to leave sky and look for a better provider which I was recommended by my family. Its frustrating especially when they think you are just annoying though their broadband is not free and you pay your bill. I won't recommend sky to anyone especially their broadband provider and customer services it's appalling.
Reading Tilehurst Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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