Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9264 customer ratings since 2020-01-19 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1847 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
These guys want your money, fell for it,got £50 a month package for tv, phone line and broadband, happy days, the longer you stay the more you pay, now, after 3 years of loyal customer service i pay, wait for it, £129 a month, and this is with a reduced tv package, no sports, now the fun starts, try to add on, so easy, try to cancel they make it as hard as possible, i did'nt give in and have cancelled. Don't fall for the trap
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Bolton Sky  
This is the worst customer experience I have ever had. For a long time I told myself not to switch away from TalkTalk because the connection was so reliable and my kids will kill me if they can't game. I never had any issues with TalkTalk, but was lured by the prospect of Sky Q multi-room TV - what a truly disastrous error. Constantly drops the connection meaning my kids get kicked out of games they're winning and we can't watch a movie without having to re-boot the sky box. I have discovered that several of my friends have also been drawn in with identical results. I have spent hours on the phone with Sky only to receive a barrage of useless information. I am told that the source of the issue is the firmware carried by the Sky router and thy can't find a fix for it. Have tried bridging using a separate modem and router, but Sky has put blockers on so you can only use their kit - which is utterly useless. Am currently planning a fathers' one-way trip to the Moon so our Kids can't find us and terrorise us any more! So bad, I'm going to take the contract hit and move away.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
York Sky  
Their knowledge is not as it should be.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
If I could leave 0 stars, I would. I've had issues with my mini box since installation SIX MONTHS AGO. I've spent DAYS at this point on the phone, constantly being told they're looking into it, being told I'll get a call from a manager that never happens, and yet they continue to charge me for a service that is not provided. ZERO customer support, ZERO transparency and ZERO regard for anyone. A company worth £31BILLION+ that needs to steal from its customers... despicable. When you take money for a service you don't provide- that's what that is- STEALING. They are thieves, no two ways about it. I'm still waiting for my refund and for the box to finally work. My internet speeds are all over the place- sometimes fine, sometimes dismal. Helpful, considering we're all working from home. Not to mention, the guy who installed my Sky Q in the first place covered the gaping hole he made in my front room with CLEAR plaster so it catches the eye immediately and I can only assume I'll have to pay out of my deposit. I could go on honestly, at no point has any of my experience with Sky been anything short of horrible. Is it because I'm not from here and have an accent? At this point, I don't know what else to think.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Service was fine for 4 years but then turned into the worst thing ever - kept dropping out, anything from every 2 hours to every 3 minutes. I have had to go into a cold, dark, empty office every day the past 2 weeks because my internet is dropping all day long, making WFH impossible.

When I called the call centre, the guy said there was no issue, it was because of new users being set up in my area, ADSL was just "prone to it" and I should upgrade to Fibre to get rid of the problem! Yeah right! I moved providers instead.

Also I paid for 19mbps but got about 1-5, even though the Sky website always said I was getting 19.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hitchin Sky  
Most of sky's products are great the sky comes is great unfortunately I can't say the same about the WiFi it is the worst WiFi I've seen in a minute it is dodo it is **** I hate it do not use it a I could get better WiFi from the if I used any other company please fix
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wirral Sky  
Absolutely awful. I am a uni student and have recently had to move addresss, through no fault of my own. I attempted to move the Sky broadband over to my new address 4 weeks ago now. Initially I was told that since I ordered the home move more than 2 weeks before it was due to happen, I was told that the wifi would be set up for me moving in. A week later I was told that the home move had been cancelled - without informing me - and that this was because Sky had attempted to activate the wifi at the new address 3 weeks before I was due to move in - meaning that the old broadband was still active on that line and therefore the activation had not went through. I booked another home move - after being on the phone for over 3 hours - and requested that they do not try to activate the wifi before the date I was moving in, so that this did not happen again. However 3 days after this, the exact same thing happened again. After phoning up AGAIN, I was told the exact same story as before and that it will now be 2 weeks before I have wifi in the new address. I am a final year university student living in a Tier 4 area. It is exam season and all of my final assignments are online, but I have no way of completing exams or submitting assignments now because Sky repeatedly ignored my pleas and now I will not have wifi until the 15th of December, when I moved in on the 1st and was promised that it would be sorted out by then. Sky have been utterly unhelpful and the customer service has honestly been shocking. I am now in danger of failing my degree due to non-submission all because Sky customer service did not take my lockdown, university situation seriously.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Stirling, Scotland Sky  
Easily the worst broadband provider. We called to complain and when they answered they said they would improve it and make it cheaper. It was good for the month period that we could cancel the contract in but straight after turned to ****. I currently cannot load a YouTube video in my room, nor can I use any social media app. It is pathetic. We was promised speeds of minimum 30mbs and right next to the router we get 6. It’s terrible. Definitely not worth it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Sky  
After 24 months my contract has come to the end. For the next 5 months I was paying on a monthly basis. When I called with a complaint that my BB is dropping (according to Sky app it was ongoing issue with my sky hub)I have been offered a new hub, HD Netflix and all of this at the redeuced price.
However, nobody has mentioned that I will be entering a new contract and I have to pay for a hub delivery and administration fee! Only found out next day when got an email from Sky.
What a bunch of rogue traders there at Sky.
When I contacted them that I do not want to enter a new contract and that I have not been told about it and extra costs in the first place, they decided that my broadband will be disconnected in two weeks time. Thankfully there are other providers that will be happy to take my money for the service provided.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Falkirk Sky  
Cannot believe any review that is in any way positive regards any of sky services, can't wait for the contract to end, when I will cancel all sky services TV/Internet/phone and breathe a big sigh of relief! Never to return again!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Notts. Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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