Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.5 stars
  • Reliability
    2.8 stars

Based on 13053 customer ratings since 2018-08-17 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1618 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Sky are nearly impossible to contact waiting for ages on the phone and usually give up before I can speak to anyone to see about cancelling, changed over to fibre broadband about a year or so ago and can now watch the the download sight even when downloading an Email used to watch tv at times easier on the old broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Inverness Sky  
Worst off the worst. Bunch off scummy rip off pigs. Waste off time and money. They charge you extra money a month and increase your monthly payment without giving any notice and when i was having issues with my internet they try and tell me its going to cost 100 pounds to bring out a muppet to check whats wrong. All you at sky are scum, useless daft rejects. Get a grip off your useless lives. And also get your customer services checked and stop putting people on hold for a week just so they can speak to someone sitting in bin ladens training camp. Go slit your wrists you scummy pigs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk Sky  
Good customer service, worst broadband ever! Keeps lagging every time, and I have even the most expensive fibre unlimited broadband. Bad experience for an 18 month contract -_-
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Worcester Sky  
Speed varies on regular basis from zero to 8 MGBPS if you are lucky. Promised a minimum of 11/12 MBGPS Very poor response from Sky sorry can do no more!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Wincanton Somerset Sky  
Terrible customer service as a VIP customer. I called them when I lost satellite signal and they actually made it worse. I lost all functions which included the remote control. The engineer will take 5 days to come and fix the new fault they caused plus the initial fault I called about. Super bad! I will work towards closing my account of over 20 years
  • Satisfaction
    1 star
  • Customer Service
    1 star
London Sky  
Awful. Absolutely terrible service, drops out all the time, sky q doesnt work properly and engineers seem unable to fix, customer care unable to help. I pay over 80 a month for a premium service which is incompetent, incapable, just downright disappointing. Please dont make my Mistake. Ive spent hours, literally on the phone, on hold, meeting engineers and all to no avail. Now theyve cancelled a much needed appointment and sent me a text!! Unbelievably dire service. Beyond me, its so poor.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton Sky  
been on this sky broadband for 4 years and its been the worst service ever. internet gets cut out in the middle of the night for no reason and when my internet stops working it takes them 3-4 weeks sometimes for sky to fix the problem. I requested a home move for 2 weeks advance and asked for my internet to stay on until then. the next day my internet gets cut out. when i phoned about the problem ive been told nothing can be done and the internet wont get turned on. i try to explain that is not what i want or asked for but the rubbish manager that i spoke to said he will look back into the phone and see what was said. but even so what is the point. i wanted to cancel my move with sky and let the contract run out with them which expires next month but they wont even let me do that. managers do not know how to speak to a customer aswell some being very cheeky. in the area i live in no they is no other services thats why we choice and stayed with sky but after today i am happy after 4 years i will be leaving
CREWE Sky  
First of all, I am greatly disappointed from the Sky service so far.

I bought an essential broadband package (it started with a cost of £19 a month and then they increased it to £24 for no reason). I was supposed to have an average download speed of 11 Mbps and an average upload speed of 0.8 Mb, which instead are 1.63 and 0.16 Mbps - incredibly slow. Just to give an idea of how slow it is, there is no way to watch a movie in HD.

I decided to upgrade my setup as a superfast fibre was available for £26/month - this with the idea that Sky connection is not good in my area. I will get the fibre activated in 10 days and let's see how it goes. Hopefully, the fibre will do what is written on the tin and will be location independent.

PS customer service and Sky policy are awful.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Loughborough Sky  
Awful service. Had to terminate contact early because it was unbearable, then charged early termination fee. Never going with them again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Manchester Sky  
Well what can I say our sky tv and broadband was meant to be installed today we was told it was to be done between 12-5 at ten to 5 today we then got a phone call saying that our installation hasn’t been added so yes we now have no sky we have been waiting for the last 2 weeks to finally have a decent tv they then told us that the next installation date was the 15th July...... 2 weeks really they couldn’t do better than two weeks they say about the best customer service what a load of bxxxxcks I will be going to the governing body of sky for my compensation I have been totally discrased end of!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harwell Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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