Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 12029 customer ratings since 2018-10-21 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1647 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
The internet was in general pretty average (slow to slightly faster - some disconnection for no reason), but service customer was terrible. A call every month to try to sell us new products, even so we asked them every time to not call us anymore. Processes for starting their modem were far from easy, and cherry on the top of the cake was the way made everything complicated for ending our contract. We are not going to another provider, not even moving house, we are leaving the country !! That should be super easy, and all logic should be that we don't have to pay fees for that, as we don't have choice than stopping our internet provider... Have been leaving in a lot of different countries, that the only time in my life I'm asking to pay fees for cancellation while I'm leaving the country, that is non sense...
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Edinburgh Sky  
Had Sky broadband for four years. No issues with reliability or speed. Good deal as well
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Brighton Sky  
Well what can I say. I'm on day two. I've been told by the BT engineer that the line is good and should get speeds around 60 meg download and it's nice and clear. We plug in the sky router and NO device, wireless or wired, can get anything about 4.5Mb, with pings that reach anything up to 450ms. Clearly not fit for purpose I waste time on calls to customer services on day 1 to be told "Don't worry - it'll be activated overnight and should be good tomorrow". That brings us to today. No improvement on download speeds at all, cut off by customer service after numerous transfers and switched to a text system without even asking me. At present, it's looking like it's going to be headed straight to the ombudsman as missold for a full refund and very public (I'll make sure) embarassment for Sky.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackwater Sky  
Sky offers the worst service I have ever received in all my life. First of all, they were meant to fix my internet, they didn't and did not say why. They finally got me connected the next week, 2 days short of a week. Next they gave me date and time range to come fix my tv broadband. I asked that they make it closer as the date I was given was too far away but the refused and then threatened me with a 25pound charge if I cancelled or absent. Eventually, they did not show up at all and gave me yet another post date again which unfortunately is a week day and I work full time, I called then twice now and have asked to be connected to cancellations. they have put me on mute claiming that there is a queue for cancellations. I told them that for there to be a queue, it means their services are bad and people want to leave. They are not reliable and definitely not a company to use their services even if they offer 1million channels more. Rubbish people! Rubbish network.
Edinburgh Sky  
Can't stress how absolutely awful sky are. The amount of times I've seen the exclamation mark show through the symbol is crazy. If you go 5 yards or more away from the box you have nothing in terms of signal. They're legally robbing people of money it's a mockery
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bedroom Sky  
Very good overall service only let down by long waiting times when contacting Customer Service.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Barnstaple Sky  
i wanted to sell my iphoneSE to back to sky in a sky trade in i was sending two phones back at the same time , and they got mixed up , the iphoneSE and the huawei mate pro 20 , they have sold the huawei mate pro 20 , instead of the iphoneSE they say they have a system in place that if the wrong phone is sent they will send it back in my case the wrong phone was sent , and it did not get sent back to me , so i no longer have this phone and they still are trying to change me 700 pounds for something i dont own and something they have sold on without my permission , the original sale was for the iphone SE very clearly worth 35 pounds in a the picture i sent them , so they have sold on a phone i did not give them any authority to sell and now are refusing to believe thats the one i was selling and now are expecting me to pay 700 pounds which now is a sum total of 2 phones worth 1400 only one of which i have in my possession and they are trying to charge me for there mistake , i cannot pay this amount of money , they then said i had to confirm or deny this action and i did neither so without my permission has sold a phone worth 700 pounds and now charging me for it i do not have this phone in my possession i have sent it to them back they have said it got sent to the wrong department and in this case the phone i sent back was only 2 days old , and they are refusing to understand , will not take this off my bill and so i will be paying an extra 20 pounds a month for there mistake
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
MANCHESTER Sky  
Connection keeps dropping every few hours. And when it is up the speed is 1/3rd of whats promise. This has been going on for the past 2 months.
The tech support is utterly incompetent. They asked me to pay for the engineer to get it fixed ASAP or wait for 4 days for a free engineer!
I paid for the engineer - connection worked fine for two days and issue is back again. Now I have to go through the whole sharade all over again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Sky like to take your money for absolutely nothing.
The broadband is patchy and not very strong.
Their communication is shocking.
They bill in advance, so when I cancelled I gave 28 days notice before the next bill to be sure they wouldn't take any more money from me.
Instead they billed me double for the month in which they were providing no services at all only to refund it a month later plus the £13 I was owed from unused services.
Utterly pointless
When trying to solve the problem Adam and Dawn from customer services were also useless the mere repeated lines of 'can't do that'.
Never use this service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bromley Sky  
SHOCKING!!!! I organised my sky broadband to be set up months ahead. The day I moved in an engineer from openreach arrived and did not manage to setup my broadband and said another engineer would visit to finalise the setup. This next visit never took place and when I phoned sky they said it wasn’t their problem, and I would have to set up a new appointment. The first available appointment was 3 weeks later so I am left without wifi for 3 weeks.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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