Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 8718 customer ratings since 2020-04-21 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,883 Customer Reviews over 189 pages

  • Reviewer
    Location
    Norwich
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When sky said 'believe in better' they really aren't kidding. They are atrocious.
  • Reviewer
    Location
    Preston
    Reviewing
    Sky
    Date
    Comments
    Very slow internet wich I found.A lot of time wasted!
  • Reviewer
    Location
    Lytham St Annes
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful. We spend a fortune monthly and have no value for money. Wifi is patchy and we frequently spend hours a week unplugging and resetting routers/Q boxes trying to get a better signal. We are supposed to get 80MBs but routinely get 1.4MBs. When we ring up, we are told that its because we have too many devices. This is the 21st century - everyone is working from home and everyone has a couple of laptops, mobiles, nest and X boxes. If these cant be supported in the current world, then it isnt fit for purpose.
  • Reviewer
    Location
    Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky made a total mess of my house move which was already stressful enough as it is.
    Had almost 2 weeks of no broadband and on the day they said it would go live it still doesn't. No text, email or call to say why so I had to go out my way to contact them only to find out it's delayed further.
    They offered me a few pounds in compensation and would not budge on anything. Terrible service, I'm furious and now switching provider for TV and Broadband.
  • Reviewer
    Location
    STAMFORD
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor speed all the time
  • Reviewer
    Location
    Livingston
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is by far the worst Internet provider i have ever had. It's download speeds are pathetic. I can't even play online games anymore due to the issues this WiFi causes. I am extremely unhappy and i would not recommend!
  • Reviewer
    Location
    Skegness
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky FTTP is a joke my ping is worse than my old FTTC line I thought it was supposed to be better than FFTC. It is terrible with SKY. My landline keeps disconnecting the new router resets on its own. They say 55 ping is well within their parameters for FTTP When my FTTC connection was about 20 ping. Steer clear Sky have gone majorly downhill!
  • Reviewer
    Location
    london
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Customer service was amazing everything was easy to understand and set up even during covid pandemic.
    However, the Wi-Fi goes down every night without fail, for at least 5 - 10 minutes, sometimes can be down for up to 45 minuets.
    On top of that the download speed is dreadful, we receive a speed of less than 1 mbps all day long! this makes using any steaming services almost pointless. We've currently been with sky for 2 weeks and already have BT booked to come and install some actual Wi-Fi.
  • Reviewer
    Location
    Surrey
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Awful. Was mediocre until we upgraded to SkyQ. Since then it has been horrendous. It got EVEN worse after I ended my service with them... I'm pretty sure they're bottle necking my speed to spite me. I'm counting down the remaining days of my contract.

    Can't stream without buffering. Can't play games without lag. Literally unusable.
  • Reviewer
    Location
    Chichester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not go with sky!!!

    We left sky TV due to it being to expensive and not worth it, while we were on the phone we mentioned that our internet was ok but not the best as in not very fast, so we upgraded for an extra few pounds a month. Since then we have had countless issues. We have had 3 different sky hubs, due to sky saying the hubs were faulty when they are clearly not, meaning we have to go out of our way to post the hubs back. We even had engineers out who said they can’t do anything as it’s a faulty hub! We have just phoned sky again who have now said something completely different- there’s a fault on the line!! So now we have an engineer coming out tomorrow.

    These issues have been going on since autumn 2020, it’s now March 2021!

    Awful company, awful communication, they don’t care about their customers and just want the money.

    Beyond upset.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.