2,278 Customer Reviews over 57 pages
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- Location
- Cornwall
- Reviewing
- Sky
- Date
- 2023-12-20
- Comments
-
Shocking customer service. Told different things every call, and contradictory. Changed to EE on 20th Nov. They said they will tell sky. They didn't. Due to a ' fibre' issue?? So I paid the 28th Nov bill, to be told, call on or after 19th Dec for a final bill email, and I will be refunded accordingly. Did that today.. to be told I have a £49 credit due to me. But I must pay a further bill on 28th Dec ?, to receive the credit? Bonkers !
- Location
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- Location
- Birminfham
- Reviewing
- Sky
- Date
- 2023-12-20
- Comments
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It's a joke ur wifi brand, legit never been so stressed in my life
- Location
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- Location
- Rotherham
- Reviewing
- Sky
- Date
- 2023-12-09
- Comments
-
Shocking, been a customer for 6 years, i looked at ordering stream this year in feb, the man who ordered it didnt put it under my broadband account he made a new account but with the same email, it blocked me off everything, ive still not been able to get on the app since feb, i ring and i get passed from pillow to post, 'we will send it to the back office' , promise to ring me back in 24/48 hours, they dont, ive been at this issue now since feb, ive put multiple complaints in
online and over phone but nobody gets back to me or even responds to my emails, honstely totally done with this company, will be moving else where!!!
- Location
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- Location
- Cumbria
- Reviewing
- Sky
- Date
- 2023-12-07
- Comments
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Absolute garbage! Never go with sky, horrible company! Ordered broadband was given a date of 24th November for activation, this came and went with no broadband, got told 29th this also came and went with no connection, told to wait 72hrs still no connection got told to wait again for 72hrs and still no connection, rang for the 6th time they told me it’d be a week and to wait 72hrs after waiting for 30mins for the guy on the phone to get back to me while I was on hold, I told thanks but no thanks and politely told him I no longer wanted sky but this didn’t stop them from trying to offer me sky Q at a “good price” no thanks if you can give me what I wanted in broadband then why would I take another product off of you!! A month with no broadband because of these turds!!
- Location
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- Location
- Malvern
- Reviewing
- Sky
- Date
- 2023-12-07
- Comments
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You would think they have never installed internet before they way they are treating me. 2 months in and still no internet. Communication has been AUFUL. A 2nd guy came out today from open reach, I waited another 3 weeks for him to say a form needed filling out - HE COULD HAVE PHONED ME WEEKS AGO. This could be another month or so before anything happens. Making it 3 months to put internet in. Everything they need I have provided NEXT DAY - yet they wait weeks between doing each tiny job or each tiny bit of communication. Disgusted - regret signing up.
- Location
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- Location
- Bradford
- Reviewing
- Sky
- Date
- 2023-12-06
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2023-12-05
- Comments
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Without doubt the worst service received. We have been without connection for 5 days and have around £50/month worth of services unusable due to these idiots. Shocking service.
- Location
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- Location
- Wrexham
- Reviewing
- Sky
- Date
- 2023-12-01
- Comments
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Great at taking your money, the broadband itself has been mostly OK, but then when you want to ask questions or end a contract the service from staff is really poor. It's like they don't train people well, they become passive agressive and you have to chase them up. I wouldn't use them again.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2023-11-28
- Comments
-
Sky cut our internet line off on Friday, despite promising us this wouldn't happen. They made us wait 5 days for an openreach engineer to attend our property just to tell us (as we already knew) that the issue was on your end.
We have been unable to work, watch any TV, control our heating and I have spent over 5 hours on the phone. Still no one has been able to figure out what is wrong with it.
Today they offered £36 compensation - to four adults who've had their lives heavily disrupted for a week and told me that was the final offer. I've spent more in travel (to access wifi) and topping up my phone with more data, let alone the house of my time and loss of earnings. Then times that by 4.
Absolutely shocking.
- Location
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- Location
- Cornwall’s
- Reviewing
- Sky
- Date
- 2023-11-16
- Comments
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Absolutely horrendous. Stated I used £73 of internet in 9 days on my unlimited Wi-Fi.
They sorted that out and then rebilled me for 3months to make up for the credit they allegedly given me for their mistake.
When calling they just hang up or transfer. Nothing actually gets dealt with.
Currently hour 3 on the phone to them on my only day off.
I would not recommend using them.
- Location
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- Location
- Antrim
- Reviewing
- Sky
- Date
- 2023-11-16
- Comments
-
Worst customer service, can't get through to anyone, my TV package was cut off because I said it wasn't working and wanted to speak to someone, they were to call me back but didn't, worst company ever
- Location
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- Location
- West Yorkshire
- Reviewing
- Sky
- Date
- 2023-11-14
- Comments
-
Sky broadband has been absolutely terrible. I live in a small end terraced house which has no solid walls inside, just plasterboard walls so there is no excuse why I shouldn't get WiFi in all my rooms but for years I've struggled to get WiFi to work in all my rooms. The router could never reach my Ring doorbell even though it was literally on the other side of the wall! Over the years I've had engineers out, replacement routers, boosters sent out but I still couldn't get it to work properly. I had to resort to hard wiring my TV's to my router which looked ridiculous having wires running around my house when technology is supposed to be wireless. Even though it didn't ever work Sky still continued to charge me and they even charged me a cancellation fee so I could move to EE which now works perfectly! My advice to anyone thinking of getting Sky broadband is to stay well clear of Sky because it honestly doesn't work but they will still take your money!! Sign up to EE you will not be disappointed. I have strong WiFi in every room and my Ring doorbell finally works! Good ridence Sky!!!!
- Location
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- Location
- Edgeley
- Reviewing
- Sky
- Date
- 2023-11-12
- Location
-
- Location
- Kent Eastchurch
- Reviewing
- Sky
- Date
- 2023-11-11
- Comments
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It’s honestly the worst internet hands down, every 15 minutes keep turning itself off and on then when you get online it’s say you have internet but you don’t.
In my opinion just don’t even bother with sky internet, save your money go with somebody who will give you what you paying for!!!
- Location
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- Location
- Bradford
- Reviewing
- Sky
- Date
- 2023-11-08
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2023-11-04
- Comments
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The wifi is so so slow, my devices keep disconnecting because the signal is “too weak” never had problems with other companies and before having sky in the past there was no issues. But now I can’t even use my console to play, I’m
Using my mobile data as WiFi to play on my PlayStation as it’s faster than the actual WiFi. Was told there will not be any WiFi problems but since we got the WiFi, there has been nothing but issues and disappointment definitely a waste of money.
- Location
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- Location
- England
- Reviewing
- Sky
- Date
- 2023-11-03
- Comments
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Sky is the most unreliable netword going cant play a game because the wifi cant handle 2 devices on the Internet everything takes years to load wifi keeps going off wouldnt recommend getting, over charged for crap broadband and Internet dont not buy unless you want to lose out on money
- Location
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- Location
- West mids
- Reviewing
- Sky
- Date
- 2023-11-02
- Comments
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This comoany is misselling broadband. We were promised guaranteed speeds of 470. We were promised they would monitor it for 14 days and rectify and issues which strangely is the cooling off period. Now on day 15 and at best we get 70 usually far less. They have done nothing apparantly they only have 20 people to monitor everyones broadband so we were lied to. Agents fob you off and managers dont talk to customers.
- Location
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- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2023-10-31
- Comments
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Sky does not really care about the inconvenience that the customer face. I was promised to have a active connection on Aug 15 but it was delayed for 2.5 months and finally I was told that they can’t provide me a connection. They earlier promised that they will give me a compensation for the delayed number of days. But when the order was cancelled I was given nothing facing troubles to have a broadband connection for 2.5 months and still going
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2023-10-31
- Comments
-
Just want to thank Wayne from Sky! He was just a gem throughout the process of getting our broadband back. Really listens and friendly and will go the extra mile to help customers! Really great customer service Wayne! Thank you so much!
- Location
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- Location
- Accrington
- Reviewing
- Sky
- Date
- 2023-10-30
- Comments
-
Sky is one of the worst providers I have been dealing with!! Do not trust a single word they saying. Very bad curtomer service 8 out of 10 they do not know what they doing with the same exuse "i'm in training"
- Location
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- Location
- Uk
- Reviewing
- Sky
- Date
- 2023-10-24
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2023-10-22
- Comments
-
Honestly just terrible cant do anything without the wifi cutting out and having to reset, and stuck with this for 2 years thanks to a scamming contract
- Location
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- Location
- oxford
- Reviewing
- Sky
- Date
- 2023-10-19
- Comments
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I cancelled 2 weeks before switch over, Sky confirmed the cancellation and didn't send the router so I thought all was ok. They switched me 2 weeks later with no hardware. Left me without internet and unable to work from home for 2 weeks. Customer service was appalling, at least an hour a session on the phone and at least 2 hours per session on chat. All came to nothing as no one appeared to understand what they were doing. Stay away. They are responsive when you're placing an order but couldn't care less when you need assistance or want to cancel. I wish I hd the option of zero stars!
- Location
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- Location
- Cheshire East
- Reviewing
- Sky
- Date
- 2023-10-19
- Comments
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Been with sky for 6 months. I was silly to think they had improved over the last 10 years since I was last with them. After a call yesterday to sky, first being with an argumentative man named Andy, second to a lovely woman called Jenny, Sky agreed to release me from contract with zero charge. I've had more days with drop outs than days without. This is by no stretch of the imagination reliable. My previous ISP didn't have this many interruptions in the whole of 10 years I was with them. Needless to say, they are getting me back, even if it does cost more than sky.
- Location
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- Location
- bournemouth
- Reviewing
- Sky
- Date
- 2023-10-18
- Comments
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Dont move to sky.
Moving House and current supplier cant supply new address. Decided to use sky for the first time. OMG. Terrible web site, terrible service. They cant cope with a different billing address and supply address. Also same with delivery of router. No option to send to current address.
New address is 100s of miles away basically suggested i waited outside for delivery of router.
One of their advisors suggest that i was causing sky a problem by moving house !!!!! lol
Need serious review of their internal system and IT system needs to be undertaken.
Dont use
- Location
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- Location
- Bognor Regis
- Reviewing
- Sky
- Date
- 2023-10-16
- Comments
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I would not recommend getting sky broadband. I placed my order on 20th September, it’s now 16th October and I’ve just been told I won’t get it before 3rd November. That’s 6 weeks and that’s not guaranteed. They constantly blame delays on orders and blame Openreach don’t have engineers available in my area. But yet when I enquired with talk talk and BT they can book an engineer within 10-14 days which is acceptable!
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2023-10-15
- Comments
-
Having problems for months now broadband speed no existence , constantly need to login WiFi while I m at home every 10 min said your WiFi unstable no internet no connection Absolutely nonsense , paying every month over £34 very frustrating want to change my provider immediately very bad service
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2023-10-10
- Comments
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Been with sky almost a decade and have got to the point feeling immense hate for the company.
Decided to take their deal in November 2022 of Superfast for 28 pounds per month for 18 months and 34 per month after and not even a year in I'm now paying 42 per month.
How that is possible or even legal is beyond me.
Customer service (like they have any) is awful.
Website just takes you round in circles.
You can DM them on Facebook apparently because that is so professional.
Good luck getting an engineer out.
As for the broadband itself. It's laughable.
One day I can download an Xbox game at 40mbs the next day 1mbs or sometimes less.
I have to reset the router almost daily.
So if you want zero rewards for loyalty, zero customer service and completely unreliable broadband and stress every damn day All while being over charged to almost double what you sign up for choose these idiots.
- Location
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- Location
- Barton, Cambridge
- Reviewing
- Sky
- Date
- 2023-10-07
- Comments
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Never had so much trouble connecting to internet until I moved to Sky full fibre. Will never use again.
- Location
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- Location
- Watford
- Reviewing
- Sky
- Date
- 2023-10-04
- Location
-
- Location
- St Ives
- Reviewing
- Sky
- Date
- 2023-10-02
- Comments
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They charged my ober £100 due contract termination but it was not depends on me because due financial problems i left property and moved abroad
- Location
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- Location
- Worcester
- Reviewing
- Sky
- Date
- 2023-10-02
- Comments
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Been a sky customer for over 28 years, moved house Been waiting for WiFi for over a week ( and still paying for the privilege) should of gone live today,had text to say up and running,got home from work still no WiFi got on phone waited 30 minutes for answer person on phone tried to help with no joy Been told got to have engineer out out but did know when they are coming,Been told could be a week very unhappy with sky thinking of leaving and still paying for no WiFi.
- Location
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- Location
- Swindon
- Reviewing
- Sky
- Date
- 2023-10-01
- Comments
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Was told when we signed up by Sky that we should easily expect around 60-70mb which we did after 2 weeks it dropped to around 5-15mb average and has never improved they done something to the line also can't even watch YouTube vids or reels as stops and starts my 1998 dial up modem was faster than sky when I complain all they say is I need to invest in a kit of expensive boosters!. I don't need boosters I'm close to modem live in a town not a village and should be getting much faster connection with what I pay them.
- Location
-
- Location
- Ipswich
- Reviewing
- Sky
- Date
- 2023-09-25
- Comments
-
Got to be one of the smoothest interactions with sky we have ever had, and we’ve been with sky for over 10 years now. Patrick got us a deal and a discount, no hassle, no pushy selling, just great and genuine service. Sky should give this man a pay rise!
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2023-09-21
- Comments
-
Promised a price, yet the bill is double, sky refused to sort it out.
Hours and hours on the phone being passed from pillar to post with still nothing being done. Totally disgraceful. I would recommend any one other than sky for your broad and needs
- Location
-
- Location
- East Sussex
- Reviewing
- Sky
- Date
- 2023-09-21
- Comments
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I used to work in the industry and it is my opinion that sky offer the best value to customer service ratio. However after coming from BT to Sky, I have to say the SKY wifi router is terrible, wasn't getting signal in some spots of the house and the router doesn't seem to have smart spliting for its channels. I rectified this by buying a tp link router with all the bells and whistles, using the sky router as modem only (turning off the WiFi) and using tp link for the better WiFi and now I'm happy again.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2023-09-19
- Comments
-
Sky truly is the worst internet experience I have ever had.. I’ve been using the internet since dial up and sky broadband is more inconsistent. If you want to watch Netflix or even YouTube then please do not choose sky.. I have honestly decided to wash my dishes instead of waiting for the bare minimum. It honestly is that bad
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2023-09-19
- Comments
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If you enjoy buffering loading screens and disconnecting WiFi then sky broadband is the one for you. Currently having to use my data to write this as once again the WiFi has cut out. I have had better wifi in 3 star hotel rooms compared to sky, if you are seriously considering using sky for wifi, spend the extra money and don’t use these services, all they can garuntee you is frustration
- Location
-
- Location
- Somerset
- Reviewing
- Sky
- Date
- 2023-09-19
- Comments
-
Worst broadband ever,
Speeds never meet the minimum guarantee(excuses after excuses for the issue),
Prices increase while in contract,
And connection drops quite often.
My connection has been down for more than one hour as I am writing this review.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.