Sky Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.
Recent Customer Ratings for Sky
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 15072 customer ratings since 2018-05-20 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
1578 Customer Reviews for Sky
| Reviewer | Location | Reviewing | Date | Ratings |
|---|---|---|---|---|
this company is robbing...this company are making me skint. Avoid the area I live in im limited to which broadband I can use sky seems the quickest so far but money money money is all they care about, |
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| joanne | langwith | Sky | 2019-02-11 | |
Beware before taking out a contract!!! I recently switched from talk talk to sky as it was a better deal. As it is the same line I knew I would get the same speeds and they had never been a problem so thought, why not? It turns out that the router included is terrible and has a lot of interference! To the point where I cannot receive signal in parts of my (small) house. As a result I use my mobile data (also sky) and need to buy extra data every month. This obviously suits sky as they are receiving more money! Don’t bother calling the tech team as they will put the phone down on you as soon as they realise you can’t be fobbed off, you then cannot leave sky without penalties as you haven’t gone through the tech team. How convenient that I spent the. Best part of 15 minutes on the phone with them but nothing was recorded on my account? Sky employ sneaky tactics to keep your custom. |
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| MrsM | Middlesbrough | Sky | 2019-02-07 | |
AVOID SKY AT ALL COSTS UNLESS YOU WANT TO PAY FOR SERVICES THAT DON'T WORK! |
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| Becky Dale | UK | Sky | 2019-02-06 | |
Joke, the connection was good at the start. The more you get into it the worse it gets. Connection won’t even work upstairs most of the time. Really do not recommend especially with consoles. The connection doesn’t even work I would be lucky to get connection on my phone in my room never mind on my Xbox. Seems to be the connection is horrible all day and as soon as it his 11:30pm-12am it doesn’t even work at all it’s gone. |
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| Shannon | Northern Ireland | Sky | 2019-02-06 | |
Paying for fibre broadband, supposedly 40mps, getting 1-2 at max, customer service is useless and say its not their fault, cant wait to leave and go with virgin m, had a very argumentative customer service on the phone when trying to explain my problem and pratically got shouted at and said theres nothing more they could do, absolutly disgusting, virgin offer 100mbps at the same rate im paying for sky, they sent me a new router to see if that would solve it, but it hasnt virgin here i come |
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| Shaun | Wakefield | Sky | 2019-02-04 | |
Shocking reliability and appalling customer service. Avoid at all costs (they will fleece you without care!) |
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| GT | Devon | Sky | 2019-02-03 | |
I've had problems, with installation within house and exterior lines. Not sure if any of it is Sky's fault, but they have got OpenReach out for the exterior problems and an engineer for my interior issue and I wouldn't fault their customer service. Expensive and they penalise you for not taking their TV so couldn't recommend. |
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| Linda | Hemel Hempstead | Sky | 2019-02-01 | |
Would like to say PLEASE,PLEASE,PLEASE!....do not sign up with these jokers as I nearly made the mistake of joining them,Phoned sky broadband on the 21/01/2019 to place a order for broadband. was told my line will go live on the 25/01/2019, the advisor explained because I was with Nowtv it should be a straight through order and no problems, 25/01/2019 I call to explain that no internet was working at my home. strangely enough this was the same fault exactly the same excuse Nowtv stated last year. told it was open reach fault, now the morning phoned and was told that they have no date when this will be fixed, or when I will EVER get broadband up and running. |
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| kat | Glasgow | Sky | 2019-01-29 | |
I’ve been costumer of Sky broadband for almodt 2 years. |
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| Felipe | Paddington | Sky | 2019-01-28 | |
Just terminated with Sky, received a nasty letter from them stating they were terminating as i had not paid them! my payments were alway paid by debit & up to date. the letter should have said that i owe then £6.50 for my early termination!! tried as i have on a no. of occasions to contact them ALWAYS a waste of time as you can NEVER get them or their phone goes dead. speeds have always been bad and could never speak to C. services. NEVER AGAIN. |
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| phil | bowen | Sky | 2019-01-28 | |
Sky is day light robbery, Paid 24mb, we get around 11mbps. Wouldn't be so bad if its not a daily struggle to actually use it... shuts down completely on a daily basis, Ring the company you say? "Unplug Router wait x amount of seconds and plug back in that will solve the problem" *phone down* guess what... never works... NEVER. I want to Download somethings? have you got 3 days to wait? I wish that was an over exaggeration... I am not one for complaining and leaving reviews but I am at the end of my tether with the company now... Virgin media here we come... |
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| Adam | Doncaster | Sky | 2019-01-28 | |
Having SKY fibre means I want a fast network in my house, right? I can dream about it! Maybe 35mb/s reaches the property but when it gets to the "super fast" router it is like there's hardly any broadband in the house! Bought some extenders and even powerline adaptor to help but it does not work. Only option is to keep everything connected to a cable - which nowadays is just ridiculous! Not happy with them at all |
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| Bart | Peterborough | Sky | 2019-01-27 | |
My father rang to switch to Sky broadband and landline , he knew he needed a router with 4 connections and was told by the lady from Sky that he could have one, so he went ahead with the contract. The router arrived with one 2 connections. He rang back to be told that they don’t do 4 and he would now have to buy an extension. My father was given false information. |
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| Pam | Scarborough | Sky | 2019-01-26 | |
1 star is too good always losing router number and IP address on my phone but says it’s connected speed test was 0.03 mps download once ended up forking out for more data as 4g was faster forget streaming anything worst broadband ever struggling even to submit a review |
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| Martin | Warrington | Sky | 2019-01-26 | |
Switching from BT - activation date given as 21st |
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| Alisha | London | Sky | 2019-01-24 | |
Shocking. The Wi-Fi has dropped so often than I'm close to hitting my phone data allowance after using 4G so often in my own house. Pathetic - moving is stressful but thank god I'm getting rid of Sky. |
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| Krishin Assomull | London | Sky | 2019-01-23 | |
absolute disgrace..never met such unprofessional or rude people in my life |
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| lo | Dublin 10 | Sky | 2019-01-22 | |
Communial dish doesn't work in my building still billing me for it keep saying engineers coming out an doesn't show up 3 times an when 1 did said he can't fix it sky fibre optics 3g quick a massive con when u wan5 to buy some thing phone answered in sec want to cancel prep to be left on hold all night 1 he an counting worst sevice I have ever had an sky sports there's never any decent games on really disappointed I will never deal with sky again dong really write reviews but if I can save 1 person from these scoundrels it was worth it |
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| Philip | Southport | Sky | 2019-01-19 | |
Very bed for the installation!! |
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| Matthew | Putney | Sky | 2019-01-17 | |
Poor signal at times no Connection |
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| James Fraser | 9 Churchill Place Brooke | Sky | 2019-01-15 | |
Sky broadband is abysmal. They told me that 0.40 mb speed is acceptable, refused to send an engineer and would not offer a new router even when I offered to upgrade to fibre if they did. |
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| Paul McLean | Glasgow | Sky | 2019-01-13 | |
Just got off the phone to a condescending little butt wipe. I'm not a customer but I politely called to discuss potentially moving from virgin to sky broadband. |
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| Samuel | coventry | Sky | 2019-01-12 | |
Absolutely terrible, under no circumstance go with sky. Our internet stopped working for no reason, they said we could wait 5 working days for someone to look at it and refused to credit us for the days without internet. despicable customer service, DO NOT USE! |
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| Rob | London | Sky | 2019-01-11 | |
Was on a 40/10 plan on Sky Q, got 36 when using ethernet but wireless was very poor. In the evening I was lucky to get 5 down. The Q router is very poor for wireless and it only has 2 lan ports. |
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| Becky | Gloucester | Sky | 2019-01-11 | |
TIME TO LEAVE ..... costs keep going up, speeds and reliability going down. Requested my code and am off after 10 years or so. Sky your service isn’t worth the money, even if it was half price I would walk away. Even the sky tv box has lost the will to keep looking for the WiFi. I can’t tell you how bad the service is. It’s 2019 we need a reliable service. |
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| Wish | Canterbury | Sky | 2019-01-07 | |
Terrible, paying for superfast and getting between 5 7 meg. |
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| phil | prestatyn | Sky | 2019-01-06 | |
I transferred from Talk Talk a couple of years ago for the obvious reason that Talk Talk are a waking nightmare. It was initially a real pleasure to be with Sky but unfortunately for whatever reason pretty much all aspects of their service has deteriorated to a point where it's possible to draw direct comparisons to Talk Talk. Actually communicaticating to them is no longer a remotely easy option, broadband reliability is a disaster and they have become one of the most expensive providers out there which given first hand experience of how they are currently operating just can't be justified. Something has obviously gone badly wrong and sadly they seem unable to retrieve the quality of service they once provided. Time to go ! |
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| David | Poole | Sky | 2019-01-06 | |
Was happy enough when I was with Sky (TV, phone and broadband) although a bit costly. Had to change due to a rental move and they made it almost impossible to leave. Took me nearly 3 months of wrongfully sent texts and emails from Sky, numerous text chats and phone calls with customer services who all promised to sort out what was all a Sky mess and not my fault but they never did. Now I have completely unrelated email offers saying "come back to Sky" at half price of what I originally paid. So they clearly charge too much from their current customers when they can afford that :-(. |
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| HB | Surrey | Sky | 2019-01-01 | |
Sky is sooo bad i used to have the normal one used to have awful speeds now upgraded to fibre and its still the same no change. |
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| John Smith | London | Sky | 2018-12-31 | |
I am with Sky and supposed to be on fibre cable.The fibre cable only goes to a distribution box some miles away from my property.I am only getting a speed of 6.4,Sky say the only way of increasing my speed is to cancel my contract with them and take on a new contract,losing my existing land line number and having to have a new number,while they reconnect me to another cabinet,considering I have been a customer for 5 years ,I think it is unacceptable,as I signed up for fibre broadband with the initial contract.Regards P. Lidster |
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| Peter Lidster | Marykirk,Aberdeenshire | Sky | 2018-12-31 | |
The speed of Sky Broadband is slow and the service is unreliable. I lost my internet connection yesterday and was told it would take up to five working days to be fixed. So no broadband connection for the holiday season and the attitude of their stuff on the phone was horrible. I would never use Sky if I knew this before. |
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| Jon | Wirral | Sky | 2018-12-30 | |
Wifi totally waste of time. Should get 40mbs getting 0.08 to 22.4. No signal if i move 10ft away from router. Had sky out several times Sky engineer says there's a problem with broadband signal phone sky they say its working fine no help at all. Went to Argos bought wifi adapter for £19.99 plugged in set up in 60sec can now get signal no prob. Sky just want your money not interested what happens after total waste of time. |
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| Dez | Blackwood caerphilly wales | Sky | 2018-12-30 | |
Sky keep telling me i am getting 40 meg and i keep telling them i am not, trying to make them understand i am a fibre planner and i know what i am getting and lucky if i get download speeds of 5 meg in contract so cannot do nothing about it yet but considering a legal case to prove i am not getting what they are selling me!!!!! |
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| Robert Garland | Stockton-on-Tees | Sky | 2018-12-30 | |
Broadband is the worst ever ,slow ,keeps stopping .We will be changing to someone else in the new year.. |
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| KS | Ipswich | Sky | 2018-12-29 | |
Absolutely dreadful. Wired connection is miserable, Wi-Fi from the Q hub is unusable. |
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| Chris | Leicestershire | Sky | 2018-12-28 | |
I have been a loyal customer of sky. However I have recently moved house and ask sky to move my phone line to a differently location so that I can actually use the Internet. I have been told that they cannot do that free of charge and I should pay £66 for it. My contract with Sky expires in Feruary and I called BT and asked them whether I could switch. They offered a great deal on TV and broadband and have agreed to move my phone line free of charge. I called sky and asked to match the deal. They have the nerve to insinuate that what I was saying was untrue. Well if Sky does not want to keep their loyal customers somebody else will take them. Shame that the people that work for them are so rude and disrespectful. |
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| Lela | Exeter | Sky | 2018-12-28 | |
Promised 40mbs before signing up, I would be lucky if I get half of that. Maximum I have seen is 24Mbs a day or two at the start, been nowhere near that since. They say they never slow you down anytime of day, that’s because they never speed you up to begin with. What they say you’ll get in your package, you can half it, that would give you a realistic download speed. |
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| Liam Whoriskey | Derry | Sky | 2018-12-27 | |
As much as I can't stand BT, you can at least guarantee a quick resolve of your issue. Sky on the other hand are an absolute joke. I contacted them to say my broadband wasn't working and was given a 5 day repair and,if I wanted, which I told them to shove, £2 compensation. The problem with sky is they have to go begging to BT to resolve the issue and BT really don't give a f%ck. So if you don't want to use BT try one of the cheaper suppliers because their backup are every bit as good, if not better than sky. |
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| Jamie | Sky | 2018-12-24 | ||
Constantly lied about what speed we would get they said about 50 mbps on fibre I get a max of 3 when nothing else is using the internet. Over the last 6 months the internet has randomly started disconnecting for no reason and I need to restart the router which means I have ended up using my mobile data more in the house as it's a stronger more consistent signal and this problem is only getting worse, over the last week or so the internet has gone down at least 20 times a day every half hour or so and I'm a gamer which means literally every single game I've joined on my pc has disconnected from meaning I've lost all of them and my pc is pretty much useless, it also take several days to download games as the downloads will constantly stop since the internet disconnected all the time. |
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| Daniel Power | Liverpool | Sky | 2018-12-24 | |
Absolutely appalling service... |
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| Radu | London | Sky | 2018-12-23 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
