Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 15072 customer ratings since 2018-05-20 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1578 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
this company is robbing...this company are making me skint. Avoid the area I live in im limited to which broadband I can use sky seems the quickest so far but money money money is all they care about,
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
langwith Sky  
Beware before taking out a contract!!! I recently switched from talk talk to sky as it was a better deal. As it is the same line I knew I would get the same speeds and they had never been a problem so thought, why not? It turns out that the router included is terrible and has a lot of interference! To the point where I cannot receive signal in parts of my (small) house. As a result I use my mobile data (also sky) and need to buy extra data every month. This obviously suits sky as they are receiving more money! Don’t bother calling the tech team as they will put the phone down on you as soon as they realise you can’t be fobbed off, you then cannot leave sky without penalties as you haven’t gone through the tech team. How convenient that I spent the. Best part of 15 minutes on the phone with them but nothing was recorded on my account? Sky employ sneaky tactics to keep your custom.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Middlesbrough Sky  
AVOID SKY AT ALL COSTS UNLESS YOU WANT TO PAY FOR SERVICES THAT DON'T WORK!

Had sky installed and broadband wouldn't work. It had to be turned off and back on, sometimes every few minutes as the signal kept dropping out. Reported to several times Sky via Facebook messenger and chat. When asked why I had to keep repeating myself each time I contacted them, they said it was because these types of messages don't save / aren't recorded. Kept being dismissed as they'd checked the line and signal was fine.

Sent in a complaint and requested an engineer visit. Sky called when I was at work and said they'd pass me to technical team to arrange engineer visit. Passed over, technical team said line test fine, so wouldn't send engineer. Said engineer who installed it could have done it wrong, so needed to check connections. Explained no mobile signal at home and unable to communicate with them via home phone or internet as signal constantly cutting out but still wouldn't send engineer to look at it!

Chat conversations continued. Advisor asked me to change the wifi connect on my TV. I asked why this would make any difference as broadband issue. He insisted this would fix problem. No change.

Next advisor I spoke to said that changing TV settings wouldn't make any difference if fault, so didn't know why it'd been asked to do this. Still no solution. Refused engineer visit.

Had my electrician look at it and the main point hadn't been installed correctly. There were scorch marks inside, where there were around 10 live wires but only 2 were connected and in use.

Called sky and spoke to a rude woman, who again tried to completely dismiss me. Kept refusing to send an engineer despite the fact there was a risk of fire. She actually said "the scorch marks are just cosmetic." Also kept refusing to let me speak to a manager. Finally some to a manager, who was also very rude and kept telling me there was no issue as line test fine and wouldn't send an engineer. I kept repeating it was a fire risk and my house could burn down but he didn't care AT ALL. Eventually he said, "so you're worried it's a fire risk?" I said of course, that's what I've been saying, theres scorch marks that shouldn't be there if installed correctly. To which he snapped "Well that would be a health and safety issue, so we'd have to send an engineer" Which is what I'd been asking for for several weeks! He passed me back to his rude colleague to book the appointment, who said the earliest was in 3 weeks time. So I said my house could burn down in that time, this is ridiculous. She continued to argue and said there were no apointments in diary until then and nothing she could do. I said it wasnt good enough as fire risk and needed to send engineer now. Miraculously she found an appointment 2 days later.

My dad was at home when the engineer arrived, I was at work. The engineer found SEVERAL FAULTS, both inside and outside of my property. Main box installed incorrectly inside, causing scorch Mark's. Line into property faulty. Went up telephone poll outside and found wasps nest inside box at top. Checked box at bottom and completely waterlogged. Went down the street to check the main box and found it had a major wiring fault. He bypassed the issue temporarily but said he would need to return with temporary traffic lights to close road and fix, as major job. He explained all of this to my dad and kindly called to explain it all to me. When he said the line into our property was faulty, I asked why the tests sky were doing kept saying it was fine. He said the remote test conducted wouldn't be adequate to detect a fault like this and wouldn't detect any faults outside the property within the boxes. He said if the issue has just been inside out property, we wouldn't have recieved a bill for a SEVERAL HUNDRED POUNDS. Sky never mentioned any fee. But he said, as so many issues outside, company responsible for maintainence, which clearly hadn't been done and so Sky responsible for paying bill. He said our connection should be okay now and he'd send a full report to sky.

Comaplined to sky and requested broadband installation charges be refunded as installed incorrectly and in a dangerous way, which could have caused fire. Requested refund for broadband charges during this period as unable to use them. They refuse to refund my money and have requested a copy of the many chat sessions, that they've told me do not save / record in any way. I've requested to speak to a manage numerous times and been ignored. They've denied the report from the engineer shows the issues I have stated but refuse to give me a copy of it.

Sky are LIARS, who will do anything to STEAL MONEY from their customers. They refused to send an engineer when their EQUIPMENT POSED A FIRE RISK DUE TO INCORRECT INSTALLATION, they FAILED TO MAINTAIN EQUIPMENT IN STREET meaning I had NO INTERNET FOR MONTHS and are now DENYING THIS CLAIM and REFUSING TO REFUND MY MONEY FOR SERVICES COULDN'T USE due to their INCOMPETENCE NEGLIGENCE!

I WILL NOW BE TELLING EVERYONE POSSIBLE ABOUT THIS UNTIL MY MONEY IS REFUNDED. PLEASE NOTE THAT MY DIRECT DEBIT WILL BE CANCELLED UNTIL MY MONEY HAS BEEN RECOUPED OR REFUNDED.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK Sky  
Joke, the connection was good at the start. The more you get into it the worse it gets. Connection won’t even work upstairs most of the time. Really do not recommend especially with consoles. The connection doesn’t even work I would be lucky to get connection on my phone in my room never mind on my Xbox. Seems to be the connection is horrible all day and as soon as it his 11:30pm-12am it doesn’t even work at all it’s gone.
  • Satisfaction
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Northern Ireland Sky  
Paying for fibre broadband, supposedly 40mps, getting 1-2 at max, customer service is useless and say its not their fault, cant wait to leave and go with virgin m, had a very argumentative customer service on the phone when trying to explain my problem and pratically got shouted at and said theres nothing more they could do, absolutly disgusting, virgin offer 100mbps at the same rate im paying for sky, they sent me a new router to see if that would solve it, but it hasnt virgin here i come
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Wakefield Sky  
Shocking reliability and appalling customer service. Avoid at all costs (they will fleece you without care!)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Devon Sky  
I've had problems, with installation within house and exterior lines. Not sure if any of it is Sky's fault, but they have got OpenReach out for the exterior problems and an engineer for my interior issue and I wouldn't fault their customer service. Expensive and they penalise you for not taking their TV so couldn't recommend.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Hemel Hempstead Sky  
Would like to say PLEASE,PLEASE,PLEASE!....do not sign up with these jokers as I nearly made the mistake of joining them,Phoned sky broadband on the 21/01/2019 to place a order for broadband. was told my line will go live on the 25/01/2019, the advisor explained because I was with Nowtv it should be a straight through order and no problems, 25/01/2019 I call to explain that no internet was working at my home. strangely enough this was the same fault exactly the same excuse Nowtv stated last year. told it was open reach fault, now the morning phoned and was told that they have no date when this will be fixed, or when I will EVER get broadband up and running.
Please take my advice NOWTV is a sister company of theres and with the experience I had with them, I gave Sky the benefit of the doubt and went with them....lie after lie with these jokers, Apparently on "Which" review site these liars have scored the worst internet provider of 2019!!! AVOID all cost!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Sky  
I’ve been costumer of Sky broadband for almodt 2 years.
The ser Vice they provide is dreadful, conection drops at léase twice a week. I have to call and they fix it from their computers, but the conection has dropped around 25 time in less than 24 house. They say that the cables are old and now they need to remplace them. Now i dont have broadbad for one week because they cannot send a person before. They dont even refound because they say the contract is for rental line phone (i dont have phone) and the broadnad id for free. So i still paying even when i dont have the chance to use the broadband. This is a legal fraud, New costurera be aware of this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Paddington Sky  
Just terminated with Sky, received a nasty letter from them stating they were terminating as i had not paid them! my payments were alway paid by debit & up to date. the letter should have said that i owe then £6.50 for my early termination!! tried as i have on a no. of occasions to contact them ALWAYS a waste of time as you can NEVER get them or their phone goes dead. speeds have always been bad and could never speak to C. services. NEVER AGAIN.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bowen Sky  
Sky is day light robbery, Paid 24mb, we get around 11mbps. Wouldn't be so bad if its not a daily struggle to actually use it... shuts down completely on a daily basis, Ring the company you say? "Unplug Router wait x amount of seconds and plug back in that will solve the problem" *phone down* guess what... never works... NEVER. I want to Download somethings? have you got 3 days to wait? I wish that was an over exaggeration... I am not one for complaining and leaving reviews but I am at the end of my tether with the company now... Virgin media here we come...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster Sky  
Having SKY fibre means I want a fast network in my house, right? I can dream about it! Maybe 35mb/s reaches the property but when it gets to the "super fast" router it is like there's hardly any broadband in the house! Bought some extenders and even powerline adaptor to help but it does not work. Only option is to keep everything connected to a cable - which nowadays is just ridiculous! Not happy with them at all
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Peterborough Sky  
My father rang to switch to Sky broadband and landline , he knew he needed a router with 4 connections and was told by the lady from Sky that he could have one, so he went ahead with the contract. The router arrived with one 2 connections. He rang back to be told that they don’t do 4 and he would now have to buy an extension. My father was given false information.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
Scarborough Sky  
1 star is too good always losing router number and IP address on my phone but says it’s connected speed test was 0.03 mps download once ended up forking out for more data as 4g was faster forget streaming anything worst broadband ever struggling even to submit a review
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Warrington Sky  
Switching from BT - activation date given as 21st
Jan - nothing done yet till 25th. I have no broadband
and sky simply blame openreach. Have now been
told to wait for next update on 29th. Totally unacceptable
Don’t know what to do now. Have called them daily
But apparently it’s not in their hands.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Shocking. The Wi-Fi has dropped so often than I'm close to hitting my phone data allowance after using 4G so often in my own house. Pathetic - moving is stressful but thank god I'm getting rid of Sky.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
absolute disgrace..never met such unprofessional or rude people in my life
Dublin 10 Sky  
Communial dish doesn't work in my building still billing me for it keep saying engineers coming out an doesn't show up 3 times an when 1 did said he can't fix it sky fibre optics 3g quick a massive con when u wan5 to buy some thing phone answered in sec want to cancel prep to be left on hold all night 1 he an counting worst sevice I have ever had an sky sports there's never any decent games on really disappointed I will never deal with sky again dong really write reviews but if I can save 1 person from these scoundrels it was worth it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southport Sky  
Very bed for the installation!!
I ordered new faster broadband and they activate it after 1 month, I was without internet for month, when I called them they couldn't sort the problem.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Putney Sky  
Poor signal at times no Connection
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
9 Churchill Place Brooke Sky  
Sky broadband is abysmal. They told me that 0.40 mb speed is acceptable, refused to send an engineer and would not offer a new router even when I offered to upgrade to fibre if they did.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Sky  
Just got off the phone to a condescending little butt wipe. I'm not a customer but I politely called to discuss potentially moving from virgin to sky broadband.

The reciver on the line spoke way tooooooo fast. Now I'm a pretty intelligent person so it's not a case of not understanding. I asked him to repeat himself 1x and this idiot placed his mouth so close to he phone i could barely understand anything he was saying.

After that I asked him on average what the cost would be after the contract ended for just the broadband if i chose to remove the telephone line. He gave me wishy washy answers but never got to the point. So I said to him because I'm not confident about his answer I will call back another time after I've thought it over and done my own research.

That's when his manourisms took a next turn. Extremely sarcastic, unfriendly and abrupt goodbye from him.

I guess it's all about commission for him. But for me it's all about the small print. If my querys are not resolved best belive I'm not taking up your offer. Not all things tgat glitter is gold. And that kid proved it. If your customer service is bad and I've not even joined yet, just imagine if I was a customer.

Stay clear!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
coventry Sky  
Absolutely terrible, under no circumstance go with sky. Our internet stopped working for no reason, they said we could wait 5 working days for someone to look at it and refused to credit us for the days without internet. despicable customer service, DO NOT USE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Was on a 40/10 plan on Sky Q, got 36 when using ethernet but wireless was very poor. In the evening I was lucky to get 5 down. The Q router is very poor for wireless and it only has 2 lan ports.

Had contacted Sky several times for faults on the line and my telephone line not working. Contact with them is impossibly difficult with exchanges for the phone line fault only via text messages! When you contact their help team on Twitter, when they eventually reply, they ask you to go to Facebook. Responses between questions take hours! Openreach came out and fixed the phone line at least. Wireless performance never improved despite changing channels etc. They offered to increase my speed to the max, for free, but I then realised that this gesture was being rolled out for free for existing customers anyway.

I left and went to Vodafone however Sky took a further direct debit payment they shouldn't have after I had ended the service (and promised they wouldn't take as I noticed the future bill on the account and told them twice). After 6 weeks of chasing, having 4 separate conversations, I eventually got the payment back. Such a hassle. Would never go with them again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Gloucester Sky  
TIME TO LEAVE ..... costs keep going up, speeds and reliability going down. Requested my code and am off after 10 years or so. Sky your service isn’t worth the money, even if it was half price I would walk away. Even the sky tv box has lost the will to keep looking for the WiFi. I can’t tell you how bad the service is. It’s 2019 we need a reliable service.
Wake up Sky
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Canterbury Sky  
Terrible, paying for superfast and getting between 5 7 meg.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
prestatyn Sky  
I transferred from Talk Talk a couple of years ago for the obvious reason that Talk Talk are a waking nightmare. It was initially a real pleasure to be with Sky but unfortunately for whatever reason pretty much all aspects of their service has deteriorated to a point where it's possible to draw direct comparisons to Talk Talk. Actually communicaticating to them is no longer a remotely easy option, broadband reliability is a disaster and they have become one of the most expensive providers out there which given first hand experience of how they are currently operating just can't be justified. Something has obviously gone badly wrong and sadly they seem unable to retrieve the quality of service they once provided. Time to go !
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Poole Sky  
Was happy enough when I was with Sky (TV, phone and broadband) although a bit costly. Had to change due to a rental move and they made it almost impossible to leave. Took me nearly 3 months of wrongfully sent texts and emails from Sky, numerous text chats and phone calls with customer services who all promised to sort out what was all a Sky mess and not my fault but they never did. Now I have completely unrelated email offers saying "come back to Sky" at half price of what I originally paid. So they clearly charge too much from their current customers when they can afford that :-(.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Surrey Sky  
Sky is sooo bad i used to have the normal one used to have awful speeds now upgraded to fibre and its still the same no change.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
I am with Sky and supposed to be on fibre cable.The fibre cable only goes to a distribution box some miles away from my property.I am only getting a speed of 6.4,Sky say the only way of increasing my speed is to cancel my contract with them and take on a new contract,losing my existing land line number and having to have a new number,while they reconnect me to another cabinet,considering I have been a customer for 5 years ,I think it is unacceptable,as I signed up for fibre broadband with the initial contract.Regards P. Lidster
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Marykirk,Aberdeenshire Sky  
The speed of Sky Broadband is slow and the service is unreliable. I lost my internet connection yesterday and was told it would take up to five working days to be fixed. So no broadband connection for the holiday season and the attitude of their stuff on the phone was horrible. I would never use Sky if I knew this before.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wirral Sky  
Wifi totally waste of time. Should get 40mbs getting 0.08 to 22.4. No signal if i move 10ft away from router. Had sky out several times Sky engineer says there's a problem with broadband signal phone sky they say its working fine no help at all. Went to Argos bought wifi adapter for £19.99 plugged in set up in 60sec can now get signal no prob. Sky just want your money not interested what happens after total waste of time.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Blackwood caerphilly wales Sky  
Sky keep telling me i am getting 40 meg and i keep telling them i am not, trying to make them understand i am a fibre planner and i know what i am getting and lucky if i get download speeds of 5 meg in contract so cannot do nothing about it yet but considering a legal case to prove i am not getting what they are selling me!!!!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Stockton-on-Tees Sky  
Broadband is the worst ever ,slow ,keeps stopping .We will be changing to someone else in the new year..
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Ipswich Sky  
Absolutely dreadful. Wired connection is miserable, Wi-Fi from the Q hub is unusable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicestershire Sky  
I have been a loyal customer of sky. However I have recently moved house and ask sky to move my phone line to a differently location so that I can actually use the Internet. I have been told that they cannot do that free of charge and I should pay £66 for it. My contract with Sky expires in Feruary and I called BT and asked them whether I could switch. They offered a great deal on TV and broadband and have agreed to move my phone line free of charge. I called sky and asked to match the deal. They have the nerve to insinuate that what I was saying was untrue. Well if Sky does not want to keep their loyal customers somebody else will take them. Shame that the people that work for them are so rude and disrespectful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Exeter Sky  
Promised 40mbs before signing up, I would be lucky if I get half of that. Maximum I have seen is 24Mbs a day or two at the start, been nowhere near that since. They say they never slow you down anytime of day, that’s because they never speed you up to begin with. What they say you’ll get in your package, you can half it, that would give you a realistic download speed.
Phoned customer service to complain and was told, the speed to the router was indeed 40Mbs, and they didn’t say your wireless devices would receive that download speed. I was told where to check it under maintenance/ wireless settings on the Sky site.
It does say 40Mbs on the web page, but it’s just a typed number, they could type any number in there, it doesn’t fluctuate up or down, it’s not interactive, it’s just typed text, static words and numbers, very disappointing with SKY.
Have a friend on Vodaphone and he was promised 40Mbs and he has shown me on his phone (a wireless device connected to his router) that indeed his download speeds are 40Mbs to a connected phone and his never slows down anytime of the day.
Customer Services has a pile of rubbish to say to their customers, as excuses for their, half a promised service. After that reception, I can’t believe anything they tell me.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Derry Sky  
As much as I can't stand BT, you can at least guarantee a quick resolve of your issue. Sky on the other hand are an absolute joke. I contacted them to say my broadband wasn't working and was given a 5 day repair and,if I wanted, which I told them to shove, £2 compensation. The problem with sky is they have to go begging to BT to resolve the issue and BT really don't give a f%ck. So if you don't want to use BT try one of the cheaper suppliers because their backup are every bit as good, if not better than sky.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sky  
Constantly lied about what speed we would get they said about 50 mbps on fibre I get a max of 3 when nothing else is using the internet. Over the last 6 months the internet has randomly started disconnecting for no reason and I need to restart the router which means I have ended up using my mobile data more in the house as it's a stronger more consistent signal and this problem is only getting worse, over the last week or so the internet has gone down at least 20 times a day every half hour or so and I'm a gamer which means literally every single game I've joined on my pc has disconnected from meaning I've lost all of them and my pc is pretty much useless, it also take several days to download games as the downloads will constantly stop since the internet disconnected all the time.
Do not get any broadband it it literally the worst I have friends who live near me who have an internet connection that is constantly 20 times stronger than mine on virgin, go with virgin they are a much better company and don't lie about there speeds constantly.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool Sky  
Absolutely appalling service...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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