Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9050 customer ratings since 2019-06-03 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1763 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Absolutely shocked with the connection speed with sky, have nothing but problems with them, wish you could give them 0 stars!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lossiemouth Sky  
-sky has good days and bad days, last night I had to do my homework and it goes off. I'm disappointed by the sky I am. three rooms away from where the sky is placed in my living room, so it is not my thick walls. if you are willing to not have wifi every month for a good week then don't buy sky
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
nyc Sky  
The customer service is always busy, so if you have any issue at all, you can just hope they gonna get back to you. In my case, they didn´t... SKY is increasing the charges every year even though there is no improvement in their services. There are other broadband providers available that provide much more professional customer service with lower bills after all. I would recommend staying out of SKY and their overpriced services... I have been loyal to SKY for 4 years and there has been no appreciation at all, they treat you only as a paying customer...
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Aberdeen Sky  
Connection speed can actually be pretty good when the wifi is working. Unfortunately the Sky Q routers are very unreliable when it comes to wifi and the connection regularly drops or slows down to a crawl.
I have had two replacement routers so far and both display the same problem (the first one failed completely - the one I have now seems to be heading in the same direction)
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
West London Sky  
Literally only have good thigns to say about sky. I've tried other companies, sky is by far the best in every regard for where I am.

Is your router acting up? No worries, your browser will automatically do a router reset, you just sit and wait.

Still a problem? No worries, without even phoning someone you can run a problem test on the website. What's that? You see there's a fault? An engineer already booked? 10 minutes this took without even a phone call? Yes, this is what happened.

I did this at 10pm, next tday by 1pm the fault had been found and fixed. My speed went from Steam download speed 1.8mb to 4.8mb.

Before you say anything, I'll have you know any other provider I've tried at best was hitting 2mbps actual download speed. Sky started at about 3-4 then when it dropps I did the thing on their website.

Anytime I've had to speak to people at Sky, it's been super polite and actually made progress, this is the handful of times it's veen required in the 4+ years I;ve been with them (on and off as I tried other companies who subsequently failed miserably to outshine sky).

I seriosuly have only good things to say about them which in the modern era of internet providers is a rare thing indeed.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Aberdeen Sky  
Terrible they wont retern calls like they said they would and they wont even come out to fix my sky modem or landline and i pay £60 a month
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pottersbar Sky  
Atrocious customer service and the most inefficient useless service provider I have encountered in decades. I moved to a temporary home and Sky messed up the home move leaving me without Internet for over a month. No engineer arrived on the day of connection after taking holiday to be at home. I spent hours and hours on the phone to Sky listening to their 'hold' music and heard dozens of excuses and lies from endless Sky staff. A month later I moved to permanent address, on the day of connection, no engineer... YET AGAIN. This time Sky appointed a member of complaints staff, who stayed in contact and pushed through a connection date for 10 days later. I was awarded compensation for the first messed up home move, which doesn't begin to cover the cost of the extremely frustrating loss of internet, endless hours on the phone and me sitting in waiting for engineers. It has now come to my attention that no compensation has been awarded for the second messed up home move and that I have been put on a tariff £5 per month more expensive than I agreed. So another one hour on the phone to someone at Sky complaints who isn't going to take responsibility and get to the bottom of the issue but expects me to call Sky again and speak to another member of staff. I have refused to call them again and suggested someone contact me, but that hasn't happened reflecting very well the contempt they have for their customers. I am furious and have lost all patience with the shambolic incompetence of Sky and would advise anyone consider Broadband with them to find an alternative provider.
Lincolnshire Sky  
LU2 7JQ Sky  
Their technical broadband team is a bunch of scums. Their service is con. Their prices rip the pocket of even the rich clients. Their advertised speed is a scam and only, tv and broadband can enjoy the service. AVOID SKY CON SERVICE AT ANY COST.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London park royal Sky  
Sky broadband is dire absolute rubbish so I am sourcing another supplier SKY has had the audacity to increase their prices I wouldn’t actually mind if they provided a decent service
DO NOT USE SKY they are best avoided
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lanarkshire Sky  
Took three weeks to get connectivity from the initial expected go-live date and involved over 240 minutes of my time on the phone to their customer service desk. I had to take two full days off work to be home for techs to visit (both of which were pointless visits as the fault was not within the property - tried multiple times to communicate this to Sky as when we moved in the previous tenants had connectivity fine -but they wouldn’t listen), the fault was at the exchange as suspected. Took three weeks to resolve something that probably could have been resolved very quickly if investigated properly. Kept getting text messages saying the problem was fixed when it wasn’t - all in all a really frustrating experience. No compensation provided except for a £20 discount which doesn’t even cover a month’s bill or lost earnings. Now it’s set up, it’s passable but slow. Will move when I have the energy to deal with this all over again with another provider!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Been with Sky for a few years, the speeds were awful and it's really expensive. Their owned supplied routers are terrible and they limit using 3rd party routers. WE have recently switched to post office broadband and noticed a big difference in speeds, at it's about half the price.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorset Sky  
Have been with sky a number of years with no problem.but their broadband now is awful slow and constantly dropping not sure what they have done to it.
Have tried to contact them on twitter,live chat,phone 7 times the numbers I get from the website ring twice then cut off all I want to know is when does my contract end for broadband and sky talk
Its unbelievable the way you cannot contact I have contacted Resolver now for advice
  • Satisfaction
    1 star
Holyhead Wales Sky  
I have been with Sky many years and recently switched to Sky Q. The new routers they supply are absolute garbage, unreliable, constantly dropping connections and variable speed.
I have had two now and both failed within weeks - in the end I switched back to the old router I have had for over 4 years now. If you are a new customer and don't have that option it must be a nightmare. They really need to sort the router quality out.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
London Sky  
Everytime there is a little bit of wind or rain the entire broadband gose down its so disappointing when I have to use my 4g more then the WiFi, I would not recommend getting this broadband because it is terrible and unreliable
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Livingston Sky  
Terrible inconsistent speed. Also when I switched to Vodafone and I let sky know in advance they still took my money for the next month and refused to refund it
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Edenderry Sky  
they offered me a refund of £24 for total denyal of service 5nov2018 until 20dec when their own customer service representative had stated £8 per day compensation.they then increased their charges to negate the compensation and attempted to charge me more than 100% of what I had signed up for. AVOID SKY AT YOUR PERIL, they lie and rob you.
  • Speed
    3 stars
cheshire Sky  
SKY Broadband is the typical offering here in the UK - utter garbage and about the same speed as the internet was when I was on blueyonder 20 years ago - only just 10mbs. Broadband suppliers like sky deliver the absolute minimum possible in terms of speed and reliability; it is so bad in this country it is a scandal, and both the companies and the legislators should be ashamed of themselves.
london Sky  
Barely getting 1MB speed with Sky and BT line. Appalling. We are changing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Sky  
Useless. We have had sky for 2 years now and for 2 years we have had to reset the box and mess with the filter etc nearly every other day. Complained and all you get is it’s prob the box or your phone line, I know it’s not the line as we have had the same prob in our last house and I’m pretty sure we are on our 2nd box. As for the speed, we are lucky if 2 people can browse at the same time without slowing it down.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Halesowen Sky  
Awful in every way. Been overcharged for things that I didnt even buy. Broadband rarely works. TV wont connect to wifi ...therefore no youtube, Netflix or catch up etc. Biggest pile of ****!! Been with sky 2 months and had enough of it all already. If I could give minus ratings I would have
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Suffolk Sky  
Worst broad band I have ever had. I currently use Virgin and have used EE plusnet and can honestly say Sky is the worst. It comes to something when you cant even stream a standard low def video on YouTube without it having to buffer everything couple of minutes. I used sky a few years ago and it was absolutely horrendous. My parents have had sky installed recently (even after telling them how bad they are!) and after spending the weekend visiting them my opinion is still the same. Avoid at all costs
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Shropshire Sky  
Do not get sky as your isp they are completely useless and a waste of time and money. One day the internet will be decent and then the next day it is terrible, it’s like every week at least half the days I can’t use my xbox at all to play games as it’s unbearable to play with such a high ping. I just thought it was because I’m quite a long distance away from the router so I buy a WiFi booster, that has done a decent job but then there is still days where I can’t use it as it’s that bad. The download speed is the worst part, a 10 GB game would take about 8 hours to complete and it took me 2 full days to install a 80 GB game and it was only done in 2 days because I had to use my mobile data to speed it up. I did one of those speed tests and it came out terrible, it’s miles below the uk average and its down in the bottom 1%. If you are looking to use sky for your internet don’t waste your time they’re rubbish look elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Shrewsbury Sky  
From day one the speed and reliability has been shocking even though we were told differently when they drew us in with sweet talk! Even though we complained from the start, we're stuck with Sky or else have to pay an exit fee. They are not prepared to waver this... Not happy
Darlington Sky  
Absolutely awful and a total waste of money, I'd think twice about using sky broadband services.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Amlwch Sky  
I was with Sky for two years and had persistent problems with my connection. The connection was always slow and cut out completely regularly (10’s of times per day) before I switched provider. Sky customer service advisors were always pleasant and would eventually send an engineer out after following their troubleshooting instructions, however, the visit would not fix the issue and Sky seemed unable to offer any other solutions except sending an engineer out again. At the end of my contract, the payment nearly doubled without them notifying me and this was the final straw for me switching. I know people who have had a decent experience with Sky bro’s and, however, I certainly wouldn’t recommend their service to anyone.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Sky  
too many times my new fibre connection has let me down. Living in a house with 3 gamers might not help but for the superfast fibre broadband to only give me just over 3mb of download speeds is pretty poor in my opinion. think its time to switch Virgin!
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Radcliffe Sky  
Internet keeps dropping, if I've watched a few programs on my smart TV the next day my internet goes off...if I use my Sonos speaker for a few hours ..my internet goes off. Like Sky are metering your use? Then the usual switch off and on, unplug wire....it's a fault outside your home- engineer came next day it was broken again. You can't get any tech support before 9am! Just rubbish, I regret getting sky broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bridgend Sky  
AVOID SKY... I received a call a couple of months back offering me deal to switch to Sky from BT. I was promised that even though I was in a contract with BT all would be taken care of and I wouldn’t need to pay any money.

It turns out BT weren’t contacted and a new phone line was put in so I am now paying for 2 separate TV/broadband packages. The cost to get out of my BT package is £340...

MYSTERIOUSLY, the recorded phone call can’t be accessed which would prove that Sky messed up, and I am now out of a lot of money whatever happens. Even if I cancel my Sky package, BT will be charging me to sort out the phone line again. On top of that I will need to pay for a new BT router as my old one was disposed of.

Also the Sky broadband connection is very poor. It consistently loses connection and frequently have to use 3G connection on my mobile devices.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northern Ireland Sky  
terrible service, problem after problem after problem. Each time i'm told its a fault outside your home then hear nothing, internet flakes off all the time max speeds of around 6download 0.5 uploads but its mostly 1-2 if any at all, its infuriating and has been going on for years, tell me I can leave but have to pay termination charges. Avoid them at all costs
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warrington Sky  
Ok I am not a customer with Sky but I just used their website to see what service I could get into a property. I was asked to phone a tel nos and have just spent half an hour listening going through what is clearly mostly about marketing eith future or now and when we finally get to the agent answering the question: there is no Sky BB service available. I assume Sky knows this but just wants to sell me something. Any Sky reps monitoring this - I know Sky TV is available at the property but on the basis of this interaction alone I will not be signing up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Dorchester Dorset Sky  
rubbish service, engineers are joke! take your money somewhere else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
barnet Sky  
Worst internet service I have ever used! I had dial-up in the 90's that was faster. I left virgin as I was told I would get up to 200Meg connection speed at a lower cost. Not only was the cost a lie but the fastest speed I have had to date is 6Meg. It constantly disconnects and customer service are about as useful as a chocolate teapot. Avoid them at all cost!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Sky  
Every aspect of my sky broadband is sub standard. We live in a small mid terrace but struggle to get any signal upstairs. The speeds are so slow we cannot even stream a programme on tv, constantly interrupted by buffering. When opening web pages on both the pc and smartphone, we have to wait noticeably for them to load up, some more complex pages don’t load at all.
Spoke to customer services for around 45 minutes, told you get what you pay for and there is no solution to my problem.
Please don’t use sky broadband it isn’t fit for purpose.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Sky  
It is the most rubbish internet out there why would people buy I don’t know it’s takes them 40min to answer the phone the internet speed is as slow as there calling overall don’t buy sky
“Super fast broadband”
Sky  
TV signal is intermittent & has been for weeks. They are recommending an Engineers visit at £65. Surely this is their issue & shouldn’t be a charge?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Sky  
I pay for Sky because it is cheap, and I get very little money, so I only spend under 30 a month. But it lies, I am only meant to get 15mbs, and whenever I check it on their website it says that it is constantly at 19mbs.What BS. I have spent the lazt 2 hours, trying to watch a video that's not even in HD, and is only 23 minutes long. It buffers every 2 seconds. I am not convinced it is ever at 19mbs, and believe Sky is a scam. I like in a two people household, and the only other person who is on the wifi, is my partner who is just on his phone. Regret my choices but I am on a contract.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Somerset Sky  
Sky is terrible at providing a reliable internet connection. If you play games online AVOID Sky at all cost.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
LEEDS Sky  
If i could give the 0 stars I would. I am paying for 30mb/s and getting under 1 even with a ethernet cable from the router they said they will fix it but nothing has happened and we cant upgrade companies till the contract runs out which my mum has upgraded. Overall they are awful and a displeasure to have
Devon Sky  
Very intermittent speeds. Most days my broadband drops to less than 1mbps usually about mid afternoon and mid evening. Over the Christmas period broadband was dropping out completely at times.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Eastbourne Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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