2,278 Customer Reviews over 57 pages
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- Location
- enfield
- Reviewing
- Sky
- Date
- 2018-11-23
- Comments
-
slow and rubbish broadband.its been month now still cant fix it.really not recommend it.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2019-10-20
- Comments
-
Terrible.Cant even play anything without WiFi troubles. I can’t even use my Xbox due to this crap
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2022-02-09
- Comments
-
You physically cannot purchase worse broadband than Sky. The customer service is non existent. They wash their hands with you once you are signed up and this is made so much worse by the fact the broadband is not fit for purpose and there is nothing you can do about it. I have been signed into a contract for over two years and if they said to me at the end of it 'you can have free broadband for life' i would point blank refuse. I have a stressful job and have been working at home throughout Covid and this horrific service has made it a million times worse, not only has it added to my mental stress but it has cost me and my company finically. Ive lost count the amount of times it has dropped out or no signal is recieved. I have even been sat 1 metre from the router and I have tried hard wiring using an ethernet cable and it just doesnt work. Me and my partner have rang up countless times asking for an engineer and they fob us off saying we dont have Wi-fi guarenteed so there is nothing they can do. Well our Sky/ internet package is £106/ month.... tell me how that doesnt get us any sort of support from this fraud of a company. I advise every single person i know to avoid this company. They take our money month on month and no matter how many times you ring up and complain they will do absolutley nothing to sort it out and they will continue to blame everyone else. Just to re-iterate how bad it really is... the broadband drops out approx every 30 seconds, to the point where any device you are using doesnt recieve a signal and is un-useable. The only thing un-useable is Sky fake broadband! Furious with company and will ensure every person i know stays well clear!
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2023-01-20
- Comments
-
'Tell us about your experience with Sky'? how about you tell me why this broadband sucks butt and cant even go a day without something happening. i got told to leave a review when trying to complain, leave your broadband in the bin you jokemen
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2017-07-21
- Comments
-
Constant and _very_ frequent disconnects that Sky themselves are depending on. You cannot contact Customer Service without being charged stupid prices for their phone-line, because they're eager to keep you on the phone for as long as possible (often times randomly putting you on hold for minutes at a time for absolutely no reason). God forbid you mention cancelling your service, they will say whatever it takes to not only keep you subscribed to them, but to also sell you extra packages that are supposed to resolve your problem.
They might claim to provide wonderful speeds and reliable Customer Service, but they won't. They're _depending_ on you having terrible speeds, so that you will call them and they can sell you a "better" package (better = twice the crap for twice the price).
To provide a poor service, that's okay. But to charge people a small fortune for it, and then try to price gouge them further, is just trashy. They're intentionally uncooperative on the phone, flat-out ignoring your requests to cancel the service, in favour of turning the "I can help you if you buy X Y Z" sirens to full-blast.
BT > Sky
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2019-12-29
- Comments
-
The most awful, liar of a company you're paying an odd amount for the price right? well haha guess what! we're supposed to be getting 36 mb/s are we? Nope. Sky couldn't careless! we were getting a solid 9 we called sky. Sky did not care if you dont think this review shows sky's bad how about you see everyone elses.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2014-12-07
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2019-12-09
- Comments
-
Have used sky for about 1-2 years now, and I can say this has not lived up to its expectations. The insanely slow speeds are driving me crazy and we have called many sky employees to fix our internet and nothing has worked. I highly consider changing to virgin media as i will too soon.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2023-10-22
- Comments
-
Honestly just terrible cant do anything without the wifi cutting out and having to reset, and stuck with this for 2 years thanks to a scamming contract
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2016-03-09
- Comments
-
Sky is the worst broadband ever we are paying extra for fast internet but we're not getting it in fact the internet isn't working at all. I hate sky I can not do my work because of sky. The internet has been on and off for so many months now, now it lost it I want to change from sky I hate sky I want another company. Please do not apply for sky broadband.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2016-02-04
- Comments
-
Appalled by the service. All that needs to be said.
I wouldn't even give them a star, but its required..
- Location
-
- Location
- england
- Reviewing
- Sky
- Date
- 2015-07-20
- Comments
-
absolute joke of a broadband, strongly recommend no going with sky as it constantly has slow internet speed and a lot of problems in general, for example whenever its bad weather (heavy rainfall) youve basically got no chance of getting anywhere on the internet. stick with virgin.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2016-03-10
- Comments
-
Sky is the worst broadband ever we are paying extra for fast internet but we're not getting it in fact the internet isn't working at all. I hate sky I can not do my work because of sky. The internet has been on and off for so many months now, now it lost it I want to change from sky I hate sky I want another company. Please do not apply for sky broadband.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2016-07-22
- Comments
-
The worst experience I've ever had with any provider in my entire life the broadband speed makes me unable to download any games it taking 7 hours just to download 1 game! Also when I try and play online I get banned because the Internet turns its self off and I get disconnected never ever would I reccomend this to my worst of enemies 0.01/10 the worst provider out there.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2016-08-15
- Comments
-
Although it had its ups and downs, generally pleased with sky broadband.
It would cut out every now and then (NOWHERE NEAR AS OFTEN AS BT DOES, THE PIECE OF TRASH..) but it liked to cut out a few times a month.
Speed was pretty much as advertised, and it didn't drop to 0.001mb like BT broadband does.
Would reccomend Sky broadband
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2017-12-19
- Comments
-
Very bad, poor, amateur customer service. Every agent says different. Because of them i was not able to cancel my package on time and their dodgy company charges me a few pounds.
Don't buy sky internet product! Internet speed was very slow especially upload value was killing me which was 0.20 mbit max.
Totally unsatisfied and never ever sky again.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2020-05-18
- Comments
-
Worlds worst internet cant play a game without lagging out the game and the party need a booster and still seems to not work DONT BUY WORST DECISION OF YOUR LIFE
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2016-08-07
- Comments
-
Bad Internet speed it say it is fast on the adverts but that is all seriously don't get Sky if you have consoles or kids that love the internet.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2023-11-03
- Comments
-
Sky is the most unreliable netword going cant play a game because the wifi cant handle 2 devices on the Internet everything takes years to load wifi keeps going off wouldnt recommend getting, over charged for crap broadband and Internet dont not buy unless you want to lose out on money
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2019-11-18
- Comments
-
They take more money than they said they would and their internet is slow even though we pay for the fastest internet. I couldn't even get onto the website to make a complaint with the internet, I had to use my mobile data and I cant even sign into my ps4 because the internet is so slow. Sort yourselves out its ******* woeful
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2020-11-04
- Comments
-
Broadband drops on average twice a day which made working from home during lockdown frustrating on a daily basis. If you're working on the computer and another member of the household uses the wifi at the same time the computer speed goes to a crawl.
Pxxs poor in other words.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2019-11-23
- Comments
-
I find the internet is unstable and inconsistent. When I ring sky they say it is due to how the internet is set up... which they were responsible for, I put up with it now because we are due to move house and once we do Sky will never be an option for us as the internet is absolutely horrendous. They over charge and under deliver.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2016-04-07
- Comments
-
Absolutely the worst broadband in the whole world I hate sky it's soo slow the worst I'm even paying extra for faster internet guess what I'm paying extra for no reason as the broadband is still slow as hell. Do NOT GET SKY AS YOUR BROADBAND trust me it's the same as not having any internet.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2024-01-02
- Comments
-
After experiencing sky wifi, I have never felt so low. I cannot replicate the old world of escapism I previously experienced, I no longer feel the joy of dopamine rushing through my veins. Instead I am feeling adrenaline and cortisol, wanting to destroy the next local Sky building in my outrage. This is a SCAM and not worth WASTING MONEY on. I'd rather strap a potato with wires to an asteroid that is 4.246 light years away, orbiting Proxima Centauri than this rubbish wifi.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2015-05-27
- Comments
-
Constantly cutting out, speed is OKAY but doesn't give us the speed it is capable of.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2020-09-28
- Comments
-
TERRIBLE. Never buy this internet. I have had this for over a year and it's been giving me non stop issues and problems. Studies are tough and when it takes 20-30 seconds to do a simple search it really angers you.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2024-01-31
- Comments
-
This wifi is shocking awful it is so slow and constantly disconnects. It is really frustrating and makes me upset as i sturggle to use my phone at home due to the wifi. You may aswell just use mcdoanlds wifi as it’s the same. That’s all I have to say, the other things you get in the sky package is fine just the wifi is atrocious. Bye
- Location
-
- Location
- ENNISKILLEN
- Reviewing
- Sky
- Date
- 2019-06-23
- Comments
-
I'm currently paying the top rate for my broadband but feel as if I'm not getting what I'm paying for. I'm a online gamer and I get alot of speed up lag. Im told this is due to bad internet stability. When I test my connection online I get 10mb download Max but I pay for fibre. Would love to see a specialist come test my connection. Thinking of changing tbh
- Location
-
- Location
- Epsom
- Reviewing
- Sky
- Date
- 2015-07-12
- Comments
-
Worst broadband I have ever owned. 6 months into a contract with them and the sky box has stopped working, will allow devices to connect to the router but doesn't actually give Internet usage, just shows that WiFi is connected, tried to fix is as many ways as possible, still no luck, customer service is awful. Stick with other providers.
- Location
-
- Location
- Epsom
- Reviewing
- Sky
- Date
- 2021-08-16
- Comments
-
The worst broadband I’ve had. Cannot watch TV for more than 5 mins without it pausing, often for a few minutes. Unable to efficiently work from home due to the broadband intermittently and repeatedly dropping off. Tied into a contract for 18 months but seriously thinking of ditching Sky and going with another.
- Location
-
- Location
- Epsom
- Reviewing
- Sky
- Date
- 2018-04-21
- Location
-
- Location
- Erskine
- Reviewing
- Sky
- Date
- 2019-12-10
- Comments
-
We have been a SKY TV and Broadband customers, for >15 years. The SKY TV is in my wife's name, and the SKY Broadband and telephone is in my name, because I needed to claim it as a business expense. Since I retired, SKY say that they cannot combine the two accounts. And that is all I ever get from SKY; what they can't do.
I'm currently researching an alternative provider, but it would appears that there aren't any good ones, especially subsequently providing an acceptable Customer Service.
Every pound that we pay SKY, has to be perfect, and worth 100p. But they don't seem to be prepared to provide anywhere near a 100% service.
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2018-11-29
- Comments
-
I cannot stress this enough; NEVER GET BROADBAND FROM SKY. Ever sincce my family purchased Broadband as part of a package deal with Sky Sports we have had to tolerate attrocious signal and pathetically frequent disconnects. Sky clearly do not know how to be an internet service provider, their wireless router barely reaches into the next room. Absolutely pathetic; we are looking to change ISPs as soon as humanely possible.
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2019-07-31
- Comments
-
Have had outages, but generally service is available. The speed can't be relied upon. Also there latest devices won't cover every corner of your house in terms of WIFI coverage.
Customer support is horrible and it reflects how poorly they consider this part of their service.
Their contract terms go by each package and its a web that you can't expect a normal person [not a lawyer] to understand fully.
They design their contracts to keep you in their legal web.
They offer less price and will increase the price within 3 months and you are stuck with the contract for 18 months if you don't complain about it within a month.
I wanted to add a single channel package and after adding the chat rep says oh this changes your over all bill because you can't have the discount package on another package that you used to have because of this addition.
after removing the single package when i ask them to reinstate the old offer they say oh we might not be able to do that. Can I add another discount package with its own 18 months contract. Can you believe this.
I hope there are better alternatives out there, because I am waiting for my contract to be over.
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2022-11-16
- Comments
-
Oversubscribed, unreliable, unhelpful and useless broadband provider.
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2022-12-19
- Comments
-
Sky broadband made 2 appointments with me that we both missed without a call or text to apologise, costing me hundreds due to waiting in and time off work due to a fault on there broadband service.
This has now been going on for 2 weeks. No calls at all from sky for the past 2 weeks to give updates despite me having to call multiple times a day. Partner works from home which has caused massive issues.
Communication with Sky is so poor and I believe they have broken GDPR laws as they refuse to accept they sent appointment by text but the text sent knew I was with Sky the time and date of the appointment if they didn't send it the information must have been passed on by them.
Unhappy is an understatement.
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2021-03-24
- Comments
-
Sky made a total mess of my house move which was already stressful enough as it is.
Had almost 2 weeks of no broadband and on the day they said it would go live it still doesn't. No text, email or call to say why so I had to go out my way to contact them only to find out it's delayed further.
They offered me a few pounds in compensation and would not budge on anything. Terrible service, I'm furious and now switching provider for TV and Broadband.
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2011-04-20
- Comments
-
After a few years satisfactory service and an excellent connection and download speed I am now faced with a pathetic 2-3 megs. A male service chap insisted that I check all my home phones despite my telling him that they were all disconnected and that I had been running my router via a filter direct to my master BT box; that I had changed cables and filter. the surly response from him "listen to me....". He expected me to repeat my test, using a mobile for him to call back. I had no mobile at hand so I gave up,told him I would seek another server.
Clearly Sky or BT had a restriction on download speed and I'm faced with a hesitant connection and a slow service for the princely sum of £15 per month.
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2016-02-03
- Comments
-
Absolutely useless! We were with O2 broadband until Sky took over and how they managed to ruin a good service I will never know! The speed is poor, ping varies every second so gaming is pointless have to keep resetting the router even though they sent their new hub, which is worse than the router I had previously. Unfortunately it seems there is no decent supplier of BB and have nowhere to go. :(
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2015-01-03
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.