Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9001 customer ratings since 2019-05-25 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1760 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
I had earlier used Sky from September 2012 to August 2015 and had zero issues. I switched to TalkTalk in August 2015 and it was the worst decision I'd ever made. I'm seeing a lot of reviews on this site quoting that Sky are bad, and for what it's worth, my review is only anecdotal after all, but I must say that moving back to Sky from TalkTalk this month feels like the best decision I've ever made. I think, like other reviewers have pointed out, Sky's ratings are a bit on the low side because a lot of people bother to leave a review only when they've had a bad experience (though this should be the same bias for all ISPs!). Anyway, I'll leave that determination to better statisticians than myself! I've found that Sky's customer service and billing practices and contract renewal/cancellation practices are lightyears ahead of TalkTalk and I'm happy that I'm back with Sky now. What with hacks of my personal information at TalkTalk (my entire household began receiving threatening scam calls after the infamous TalkTalk hack) to TalkTalk forcing me to enter into a new, higher priced contract with them for 18 months when I moved house, to failing to activate my broadband at the new house and blaming OpenReach despite 3 engineers all unanimously declaring that TalkTalk had not switched on the line at the exchange, to attempting to bill me in advance for 2 months of broadband when I had not had a single byte of data at my new address thanks to TalkTalk not switching on the line at the exchange, it has been an absolute nightmare dealing with them. I'm super glad to be back with Sky, they had the service up and running as soon as I switched to them and have had zero issues with my connection both in the past and ever since I switched this month!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Hammersmith Sky  
disappointing customer service. Long waiting times and little help resolving technical problems. Over a weeks waiting to clear no ringing problem on phoneline.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Hampshire Sky  
Disgustingly horrific. Worst 5 years of my internet life. Honestly, if there are any alternatives in your area, use them. Buy a pigeon and it’ll be faster than this rubbish. We have averaged 0.3Mbs over the last week, and not for the first time. Slow, unreliable, and expensive. Don’t do it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire Sky  
It's been the first time my partner and I decided to order a TV and broadband as we were moving to our new flat. We have booked the installation 2 weeks before we actually move in so everything's set up before our arrival. The engineer came only with the sky box and said that the broadband with router will follow. Obviously to book another day off work my other half called them to confirm the next day he should be expecting the engineer. To our surprise our order didn't include the broadband at all even though it has been confirmed a week before the installation was to take place. I've spent hours on the phone talking to them about sorting this out. The consultant was rude enough to even laugh in my face saying that I've obviously known that broadband hasn't been ordered. After cancellation and filing a complaint I was promised to be given a refund for the installation. It has been 2 weeks since then money still isn't on my account and I ended up being given misleading information from both sky customer service and the av uk engineers. Absolutely poorly customer service, total chaos and miscommunication in the company, not worth the time or money. Avoid at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Harlow Sky  
Worst speed I have had from any provider (less than 2mb) and daily signal drop-out. I’m not prepared to be ripped off by Sky any longer and am moving providers.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Harrogate Sky  
It takes 5 minutes to stream 1 minute video.... Lol

What can be worst that that.

Poorest broadband seen ever.

Mobile phone internet speed is 10 times better that sky broadband.

Internet speed is 1/5 than committed.

Desperately waiting to finish this contract and will never dare to join sky again ;)
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Harrow Sky  
Broadband hardly ever works and when it does it only runs at 1mb, customer service is terrible, takes an hour to answer the phone and when you finally get through no-one seems to know what they are doing, waste of money would not recomend at all
Hartlepool Sky  
Well what can I say our sky tv and broadband was meant to be installed today we was told it was to be done between 12-5 at ten to 5 today we then got a phone call saying that our installation hasn’t been added so yes we now have no sky we have been waiting for the last 2 weeks to finally have a decent tv they then told us that the next installation date was the 15th July...... 2 weeks really they couldn’t do better than two weeks they say about the best customer service what a load of bxxxxcks I will be going to the governing body of sky for my compensation I have been totally discrased end of!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harwell Sky  
Changed to sky fibre from unlimited broadband was the worst experience I had. Fibre constantly kept losing connection. Contacted sky 5 times sent open reach engineer round to check line each time. Line both external and internal OK. Sky sent me another router still the same no change. Sky suggested to change the channel when I did could not get back on the internet at all and neither could my daughter. Had to use the old router to get back on the internet. Has sky change me back to my original broadband. All sky said was it was my system but my daughter had the same experience with her new windows 10 laptop. Definitely would not recommenced sky broadband of any kind to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hastings Sky  
Broadband is ABSOLUTELY SHOCKING!
Every day without fail the broadband drops out and even when it does occasionally work getting anywhere between 0.14 (yes 0.14) and 3mb download. When you call they don't want to speak to you and a robot tells you all about how you can solve all your problems by going on their website ...... I would love too but either my internet is not working or my measily 0.14 mbs doesn't even allow me to open your website!
When you do speak to someone they offer to send a specialist Sky technician but if you want him on a Saturday you have to pay for him. When he arrives he is definitely "special" and after changing the router (which I could have done) admits defeat and books a BT Openreach engineer.
BT attend and when he leaves all is well ...... for about 48 hours. To cap off Sky's amazing customer service I look at my phone on Sunday to see three text messages from them - two asking if the issues were resolved and a third one sent only 24 hours after the first one saying due to no response they assume all is well and the case is closed! If I wanted further assistance please call them. Thus far I have tried to call and can't get through ......
Sky are selling a substandard product with a focus on profit and no focus at all on quality or service.
They will continue doing this until people use their feet to protest and walk away from them.
I am going BT and Netflix!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hastings, East Sussex Sky  
New customer to Sky fiber broadband and what a mistake I made, this is the third day with no Internet and quite frankly customer services have not been of any help whatsoever
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Haverhill Suffolk Sky  
very poor quality and it's not stable at all!!!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
hayes Sky  
Moved house, was promised a minimum of 12, and potentially 20 from a standard phone line (no Sky fibre available here). Instead I get maybe 4 down, and it disconnects roughly every twenty minutes. I'm using an Xbox one, that has a wired connection to the router to measure this speed. It's absolutely awful, and I have scheduled BT fibre to be installed.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Hayle Sky  
The Sky InterNOT is the worst broadband service which we have had to suffer at this address. For the past three months Sky have proved either unwilling or unable to rectify this unsatisfactory situation.
We have now changed to the Three Mifi mobile broadband service which is simply MAGIC! The bonus being that we can also use it while traveling too, for instance in France or Spain we do not have to pay any more than here in the UK. Furthermore, it costs us less than half that of the SkyInterNOT per month.
Surely a win, win situation, yes?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Headley Sky  
The speed I get has gone down to .3mbps from .83mbps when I rang up to ask for help I was expected to be BT expert at looking at wires. Then The lady was cut off and failed to come back to me. Frankly SKY is the pits!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hedge End Sky  
I've had problems, with installation within house and exterior lines. Not sure if any of it is Sky's fault, but they have got OpenReach out for the exterior problems and an engineer for my interior issue and I wouldn't fault their customer service. Expensive and they penalise you for not taking their TV so couldn't recommend.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Hemel Hempstead Sky  
I moved from EE via a recommendation but I wish I just stayed with EE. First the agent told me yes it would definitely be activated a week from that day and that worked perfect for me. This was around the 21 Nov. 2.5 weeks later still no service. I started to call in and all I was getting was 24- 72 hours it would be activated. I was very angry and I wanted some honesty as to what was going on. I ended up speaking to a patronising manager who said I had to pretty much wait. Why wasn’t all this communicated to me prior to order. It’s now 26th December and still no internet. The agent assured me it would definitely be on for Christmas. I have all the recordings and I.d numbers of the agents I spoke with. They offered me a disappointing 3 month’s half price line rental. Not enough. Sky don’t treat customers like this
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hemel Hempstead Sky  
Terrible went from talk talk as didn’t like there customer service to this! At least with talk talk I had WiFi!
  • Speed
    3 stars
Henley Sky  
Absolutely appalling service provider. The internet keeps crashing, pretty much on a daily basis, and once it starts it does it continuously for a few hours. Tried fixing it, went through every step of "self heal"(a completely useless feature), checked every connection and nothing. Can't get in touch with them online at all, the agents are busy 24/7. Due to lack of a phone I had to call them from my mobile and got charged premium rate and they did nothing, said if we don't hear back from them that means they sent an engineer. Never heard back, never saw an engineer, anywhere. Worst provider I have ever had. Just stay away.
Herefordshire Sky  
Sky cancelled the order, without telling us and leaving us waiting for 2 weeks. Then we had to place order again... We had to contact Sky for this, they did not contact us.

More than 2 weeks later, after placing another order and internet due to be activated on ##/11/15, still no activation the next day.

No contact from Sky on both occasions to explain why we have not been activated or why the service we are paying for is not on.

Over 1 month with no internet, which has caused problems with work and cost us far more money than the service costs.

Will not recommend Sky to anyone, quite the opposite.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Herfordshire Sky  
After being a long suffering TalkTalk broadband customer we switched to Sky Talk and unlimited broadband. Wow, am I impressed. Firstly the level of communication from Sky prior to and during my migration, fantastic. Connection happened on the day as promised and line is still being tested for stability, speed at beginning was 4Mbps as Sky advised and each day it goes up a notch or two..now up to 14.8Mbps, a speed never seen on our line before. Looking forward to tomorrow to see if it increases further, already it's bordering on double what TalkTalk achieved when it worked. Even the call clarity on the line is better..no crackles like TT. Supplied Sagemcom router works great too with a better range than the range max netgear router it replaced. I can honestly say I am extremely impressed..and can find no room for improvement at all..first class!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Herne Bay Sky  
ill say it simple. sky is horrible. i have less than 1 mbps speed of broadbang on cable, not even talk about wifi. i went throu their help centre three times to check if i am connected properly. no chence to send their ingeneer to my house to check and possibly sort the problem. shame on the company like this and their cusomer service and technical support
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hertford Sky  
Changed from BT fibre which was poor and now starting to regret it. The speed is much faster than BT's offering, but The Sky service keeps on dropping out - every day without fail and throughout the day. It's so frustrating for every member of my family!!'n
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    1 star
Hertfordshire Sky  
Don’t even deserve the 1 star!! Telling us that we have upgraded our package when we haven’t! Swore blind to them that neither me or my boyfriend have put the pin in at all. Bill is supposed to be £40 a month. £70 this month because apparently we have ordered box sets! Telling us that they won’t take it off of our package so our new bill each month is £70. You mugs! 2 weeks before Christmas and we have a baby on the way! Only been with you 2 months! Can not wait to leave you! Can’t afford £70 a month which is why we agreed to £40.
Just looked at all of your other reviews and I am disgusted that you can treat your customers this way!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hertfordshire Sky  
DO NOT USE SKY! The customer service is atrocious, you will be lucky if you even get through to someone and when you do they are rude and unhelpful. You would think Sky (a massive corporation) would treat their customers better than this. I will be moving to a different provider (the stress isn't worth the money saved TRUST ME)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hertfordshire Sky  
I found my experience with Sky to be the worst ever. The accountability for their poor and unreliable service was minimal, communication was poor. I would never use them again or recommend anyone too. Terrible and extremely disappointing!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hertfordshire Sky  
Very bad Broadband of Sky which drops often. Not recommend at all. As well very bad customer service.Try others.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hertfordshire Sky  
Ridulously low speed.Awful customer service. Hard to access support. Altogether really bad
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
herts Sky  
Rubbish spped If you cancel broadband and phone it doesnt stop TV so still get charged have to call to cancel which is 30 min to hour wait,
Never subscribe as very difficult to cancel,difficult to even do live chat,
Hexham Sky  
Its difficult to now where to start. I have a hearing disability to around 70% loss (I lost my hearing when I was three) so I don't do phone that well. When I originally joined Sky I was promised face to face at one of there sales hubs and promised they would help translate with there tech services an tech problems I had. Once I signed I was told not to contact any face to face Sky personal and ring instead. This causes me no end of problems as I don't do phones. 2 years ago I had a buzzing on my phone which was not sorted because it seems they don't like a loud deaf person on the phone.
This week my broadband kept dropping off and now it seems I have annoyed customer services again by being unproductive when I call and they will only do troubleshooting via email now. 5 hours and over 30 emails and they could not even sort out which type of phone socket I have and they call me unproductive in my conversations. Now they want to send out an engineer to tell them the type of phone socket I have. Sky has informed me that there will be no verbal by phone conversation as the calls were unproductive. What do they expect when they insist I speak on the phone. I have gone through 10 troubleshooting scenarios each one the same and nothing happens. Even if I did not have a hearing disability I would still say avoid this company like the plague.
Why do top end telecommunication companies feel the need to supply abysmal, pathetic and abusive customer services. I wonder why Ofcom alow this situation to go on.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Hextable Sky  
Very disappointing download speed @ 6.5 Mbps although advertised at up to 17 Mbps. Constant buffering and failures to connect. Have fitted BT iplate but this makes very little difference.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Heybridge Sky  
I was guaranteed minimum access speed of 27.4mb on my Sky Fibre contract. Its only ever been 20-22mb. I had a Sky engineer come to test internally and externally to find out what the issue was. When left he told me the connection was 30mb, I run about a dozen Broadband Speed tests..is was 3-6mb he had made it worst. This lasted for about 3 weeks. Now its at 23mb. Disappointed with SKY to be honest.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Heybridge Essex Sky  
Awful, honestly is, I wouldn't be here leaving a review otherwise. Where do I even start? Always dipping in connection and fed up with it, this is an understatement as well, I try ring up but get left on hold for ages so what's the point in that? Just overall not happy with this service.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Heysham Sky  
THE BROADBAND IS ABSOLUTELY DIER! I AM SAT 4ft AWAY FROM THE WIFI BOX AND MY PHONE IS GETTING A 1 BAR CONNECTION.

THIS HAS BEEN HAPPENING SINCE SEPTEMBER 2015 AND I'VE NEVER BEEN SATISFIED.
If you live alone and have one phone you'll just about get away with it but if you have kids with laptops and gaming consoles or need to watch youtube videos above the lowest quality, GET VIRGIN MEDIA
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
HIGH WYCOMBE Sky  
Stay Clear from them, they seems to be in panic mode after BT sport and all this internet TV and running Fraud Offers in there website.
I ordered Fibre broadband online and then via webchat confirred with their chat guy about £75 M&S voucher for new connection, however after activation its been 45 days no sign of voucher, when I called they are saying its only with Broadband not with Fibre, clear lie on the face of it, I will leave as soon as my contract ends.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
High wycombe Sky  
It’s fine while it’s working but customer service is execrable. I lost my phone line 2 days ago and was involved in an interminable exchange of texts asking me to upload photos, dismantle the connection box and heaven knows what else with periods of half an hour or so each time they needed to reply. Took 3 and a half hours before they booked an engineer call. Now my broadband is down and I’m having a repeat of the experience. Life is too short to use sky phone and broadband!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
High Wycombe Sky  
all ways getting disconnected
delayed when playing ps4 online
1st year with them no issues 2nd year crap
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
hill of beath Sky  
Absolutely rubbish. Quoted 11 - 18 mbps, signed up and receive 2.72 - 4.30 mbps, will be switching to virgin fibre optic now for £5.00 less per month
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hinckley Sky  
Their customer services are among the best I've used which is one of the reasons I've stayed with them over the years, but the broadband speeds in our area are rubbish. I am supposed to get up to 24MB and my latest speed test shows I get around 4.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Hither Green, London Sky  
Have been with sky a number of years with no problem.but their broadband now is awful slow and constantly dropping not sure what they have done to it.
Have tried to contact them on twitter,live chat,phone 7 times the numbers I get from the website ring twice then cut off all I want to know is when does my contract end for broadband and sky talk
Its unbelievable the way you cannot contact I have contacted Resolver now for advice
  • Satisfaction
    1 star
Holyhead Wales Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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