Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9001 customer ratings since 2019-05-25 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1760 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
Almost never works...
When it does connect, it's so slow that it's unusable and most of the time disconnects again.
Decades old dial up worked better than Sky Broadband is capable of.

AVOID SKY LIKE THE PLAGUE!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow, Ibrox Sky  
Worst internet I have ever had. When we moved into our new house we went with standard unlimited broadband which took 6 weeks to install and was utter rubbish after a year or so we upgraded to fibre and for some reason its worse than standard broadband. Customer services are a joke 4 times iv been on the phone for around a hour with no answer. I will end my contract when I eventually get through and will never use sky again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glastonbury Sky  
Not good at all, quoted an average of 5mbps although apparently can go up to 17mbps. The actual average I get is 450kbps so 0.45mpbs the highest I have had is 0.8mbps. Although I pay £70 per month I tried to solve the issue by phoning sky but they said oh well you can leave your contact if you pay a cancellation fee. Instead of trying to actually solve it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glenprosen Sky  
Cannot upload, talks hours to upload information needed for updates, select film for rent - cannot watch until following day; so slow to download.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Glossop Sky  
Overall Sky is good but still expensive. We get broadband speeds of 5 which is pretty poor but their fibre option not available in our area and not sure about the transition to Virgin Media as their customer service seems a lot worse, reminds me of the nightmare we had with Telewest years ago! Overall Sky okay, just wish fibre was available.
We have full TV and phone package too, only wish we could drop kids TV channels to reduce the costs but that's stitched up with other channels we do want! Very frustrating
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    4 stars
Gloucester Sky  
Dreadful service provider, problem after problem with internet speeds being as slow as dial-up and cutting out completely for hours at a time over several months. No solution offered by customer support, avoid Sky at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gloucester Sky  
Was on a 40/10 plan on Sky Q, got 36 when using ethernet but wireless was very poor. In the evening I was lucky to get 5 down. The Q router is very poor for wireless and it only has 2 lan ports.

Had contacted Sky several times for faults on the line and my telephone line not working. Contact with them is impossibly difficult with exchanges for the phone line fault only via text messages! When you contact their help team on Twitter, when they eventually reply, they ask you to go to Facebook. Responses between questions take hours! Openreach came out and fixed the phone line at least. Wireless performance never improved despite changing channels etc. They offered to increase my speed to the max, for free, but I then realised that this gesture was being rolled out for free for existing customers anyway.

I left and went to Vodafone however Sky took a further direct debit payment they shouldn't have after I had ended the service (and promised they wouldn't take as I noticed the future bill on the account and told them twice). After 6 weeks of chasing, having 4 separate conversations, I eventually got the payment back. Such a hassle. Would never go with them again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Gloucester Sky  
Wired speed, no major issues. Wireless - not good. Was on a 38mbps package and barely got 15 down at the best of times right next to the Q router and lower than 1 at peak times! Constant packet loss playing games even when wired. Customer service is poor, they seem to only want to deal via Facebook messenger (and take forever to answer) or through text messaging! Would not recommend.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Gloucester Sky  
Just changed to SKY from Talk Talk due to price increases. My connection drops out at least 5 times per day. Stock answer is reset the router, go on sky as admin and change the frequency number. Done it, still drops out. very poor!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Gloucester Sky  
I moved into a new house last year so I had a new line installed by BT and I've had no issues for 12 months. Then I decided to transfer to Sky due to the promotion they were running. I had an email confirming everything was transferred earlier in the week. I was away with work so couldn't check at that time. I came back last night and connected the Sky hub to find out that I had no internet. I connected Sky only for them to say that they would need to send an engineer out to fix the issue even though there was no problem with the line last week with BT. To top it off, I was planning to work from home today which I cannot do now and have to wait another 5 days to see whether the engineer can fix the issue! a £5 gift card just doesn't seem to cut it with me! I would of been more satisfied if they had offered to pay for my petrol to travel back and forth from work today or even a days pay. Like they say the grass is not always greener!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
Gloucester Sky  
Generally too inconsistent to be considered acceptable. Even at off - peak times it is extraordinary how it can just completely go for about five minutes and come back. Particularly irritating if I'm trying to play a game that requires a constant connection. I won't be tolerating it much longer and I'd encourage others not to bother in the first place
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Gloucester Sky  
TAKE NOTE FOR YOUR OWN SAKE KEEP WELL CLEAR OF SKY.
The SKY Broadband Service has become widely known as the SKY TORTOISE SERVICE. It truly is pathetically slow.
TRY PHONING THEM UP WITH A PROBLEM - Press Button 'this and that' Result - No reply, no reply, no reply ! Call between such and such a time....Our lines are busy at the moment, please call back...Our lines are closed after midnight...all excuses under the sun not to answer you.
DIAL AND PRESS BUTTON for cancellation Result - " Hello SKY, how can we help you.. Sorry to hear that you want to cancel,is there anything we can do to put it right ?" You reply - No this is not the first time, the problem is occurring every day. I am constantly being disconnected via the pathetic so called new router {CRAP}. HA, IT HAS GOT TO BE A FAULT WITH YOUR WIRING CONNECTIONS.
" No, all has been checked out by a qualified engineer. The problem is SKY end .
TIME AFTER TIME AFTER TIME the same thing; can't get through to SKY to report a problem. HOWEVER, they speedily answer if you choose the button to cancel your subscription, and they talk to you ever so nice.
WARNING: Don't bother talking to their SKY CALL CENTRE at night time, they are a waste of time and space. You will get very little help if any. Their quality of clear spoken English is abysmal and they are difficult to understand.
WHEN YOU ARE ADAMENT THAT YOU WISH TO CANCEL, AND GIVE THEM NOTICE....Further troubles start with your broadband service. They slow up your broadband speed and disrupt your service even more...day after day after day. They do all the can to make you wish you had never cancelled. That is the attitude of these cretins, unfortunately. NEVERTHELESS, STICK IT OUT, AS THE SOONER THE BETTER THAT YOU CHANGE PROVIDERS FROM SKY TO ANOTHER BROADBAND PROVIDER. Better still, STAY CLEAR of this TORTOISE company, and choose another provider. Look at the ratings of each provider, and their reviews, and decide how much you are prepared to pay also. But BEWARE OF SKY, this abysmal bottom of the pit provider, or it will be you who will be the loser at the end of the day. Following this review, I shall no doubt have further deliberate disruptions. This review is not sour grapes, but merely an honest and truthful account of the service they provide to their Customers. There are many more providers out their who will be glad of your custom and are prepared to offer you a better service. Don't think about it....simply do it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
GLOUCESTER, England Sky  
The worst provider of broadband I have ever come across. Just about the bottom of the pit. My broadband signal kept disconnecting and disrupting my work on the computer internet. Tried phoning them. Answerphone related message " No service afyer midnights " This went on for 7 nights on the trot. I tried phoning during day and could not get through to customer services until the 6th day. Half way through I was hung up on. Kept ringing several days after " nO CONNECTION MADE WITH STAFF. Then I phoned to cancel. They could not answer quick enough. Pleading with me what they could do to put matters right. But the problems had occurred time and time again over several months, and so I cancelled my contract.
The next thing was phone calls on my mobile wanting to speak to me and ask me to remain a sky customer. I said 'no'. After this, they started sending me childish emails on a 'no reply' basis. They continued pestering me by email. The result was I was obliged to report their emails as spam to Google.
Never again will I join SKY. Once they have sold you the contract...that is it. They are no longer interested in you as a customer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gloucestershire Sky  
if you want to actually use your internet then don't get sky! the connection drops out all the time and slows to less than a mb ,had a interdependent speed check done and was averaging 800kbs contacted sky who insisted it was fine and was 1.8mb
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
godstone Sky  
had fast broadband for 8 months then it went down hill from there. slow and speeds are up and down all the time sick of it i should of stayed with EE never had a problem with them.sky did send out there own engineer out a thew times then bt a thew times did make it much better but only lasted a thew days back to square one again!..my line is perfect i was told so it con only be bt or sky crap router! will look else were next time!
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
gorebridge Sky  
When I signed up to Sky I was promised download speeds of between 2.9 and 4.9 Mbts. I asked them if they were certain, as these speeds have not been my experience in the past but they assured me that the predicted speeds were correct. After installation and 10 days of bedding the broadband in, my speed was and still is between 0.5 and 0.7Mbts. After complaining about this they eventually sent out an engineer who tested everything and told me my installation and equiptment was set up and working ok and the speeds I was experiencing were the only speeds I was likely to get. There is fibre running past my doorstep and has been for over a year but Sky say they cannot give me it yet.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    4 stars
Gowdall Sky  
I was with o2 whos b/band was good. SKY take over everything goes out the window, price increase of £5 just because i dont have a sky phone line,and worst of all the spped, between 4pm ams 8 pm it takes agaes just to load a web page.Been onto SKY cust service but they say nothings wrong come on whos kidding
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Grangemouth Sky  
SHOULD BE BETTER
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
GRANTHAM Sky  
Sky broadband is utter crap. It can't run videos on YouTube even on 480p with constant buffering. Even though I'm side by side with the router. It can't run multiple connections at once meaning those in my house need to ask for others to go off to do something online. But alas. Im not in charge of internet and thus. Have no power as to changing to any other provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Grantham Sky  
I got sky couple of months ago, and I lost my job i couldnt pay the bill contacted sky telling them the truth they decided to clear my debt with them, so nice of them to help me out rather than leaving it until the bill raisies
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Gravesend Sky  
The initial set-up date was not met without notification or subsequent apology. Speed was grossly excadurated Sky,Yahoo email could not be installed. Email requests were ignored
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gravesend Kent Sky  
Sky is the worst service provider ever. It is impossible to contact Sky to speak to or email and contact is often required as the service is dire. Broadband speed is the lowest and watching a program in it's entirety is impossible as the signal drops constantly. If you think of joining Sky, do yourself a favour and think again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gravesham, Kent Sky  
Just awful. We were promised lightning fast fibre but got copper wires and slow internet. Customer care tried to deal with the matter with reams of text messages - bizarre. OFCOM needs to investigate this circus.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Grayshott, Surrey Sky  
Since moving to SKY from BT we receive on average a download speed of 500kbps and upload of 300kbps. This is slower than BT which was able to deliver between 6MB - 8.2MB. Sky state that the ADSL extension cable we use is not supported and will not deal with it until it's removed. Once removed there has been no improvement on speed with regular daily speed tests. Who knows what will occur now. Tech support are patronising and unhelpful.....also not very technical. I believe the modems provided are sub-standard and poorly configured. The modem stats report speeds of 7MB on average and this is so far from the truth. I WISH WISH WISH for Tele2 or a decent fibreoptic connection. I have no confidence that SKY will resolve this. They have escalated it to BT. IfI left BT why would BT like to improve Sky's service. Something dodgey is afoot with these LLU connections.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Great Shefford, Berkshire Sky  
Could not imagine a poorer broadband service. At best I see 4 mbps download..usually closer to 2. Speed is irrelevant however as the connection is not usually on long enough to get a measurement. Customer service is lovely and friendly, they just don't fix anything. Leaving for Virgin. Avoid Sky at all cost or do without.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Great Shelford Sky  
Whoever may be reading this review to decipher whether or not they would like to have Sky Broadband installed, do not. Not only have I been over-paying Sky for the terrible internet that I have, it just does not live up to any standard that Sky supposedly gives you. I cannot express how disappointed I am with this provider. My household uses little internet between them, smart phones, TV,YouTube, and with just this little use of the internet, I cannot load videos, play any sort of online games or communicate via social media. I am incredibly unhappy, Sky.
Greater Manchester Sky  
Former O2 customer sold out to Sky. Connection speed dropped and with the "punishment payment" Sky levied on me the price went up 50%. Absolute filth of a company with a substandard service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Greater Manchester Sky  
Where do I begin with the problems I have had with Sky's Broadband.
Firstly, I'll mention that my house has a direct line of site (150 yards away) to one of sky's hubs (I believe this is what it is I'm not a network expert) but this info was given to me by one of Sky's Engineers. So I find it hard to believe that despite the fact that we pay so much for 72 mb/s DL I struggle to reach 1.5 mb/s. This is completely unacceptable. This is not an irregular occurrence. For the entirety of today I have been running SpeedTests Using speedtest.net on my laptop and have gotten a Download speed above 1 mb/s 1 time out of well over a hundred tests. I did not try to ring the customer service because, in the past when I have, I have been told they will only speak to the account holder. Which happens to be my mother, someone who knows next to nothing above technology and when ever she has tried to talk with the support, they have confused her with technical jargon she simply does not understand.
In Summary, I could not be more disappointed and appalled with Sky's broadband and the way they treat customers who have been with them for years.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Greater Manchester Sky  
I am told that the cabinet nearest to me (about 100m away) is FTTC enabled and yet the maximum speed I can get is 1.3Mbs. Why is this?
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
Greatstone Kent Sky  
The line speed is very poor in spite of there being continuous habitation between my location and the local BT exchange. How such a poor service to so many customers can be justified defies logic and BT say there is no intention to do anything about it in the near future. There is a FTTC within 100m of my house but how to access this is not known and connection to this would improve speeds greatly. In this day and age it is difficult to justify such poor service to so many households on any grounds whatsoever.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
Greatstone, New Romney Kent Sky  
Your website tells me that I can get on Phoneline BB up to 17Mb and on the Standard Plan 7.5Mb. The best I have this am is 1.3Mb and it is frequently worse than this and occasionally nothing. I am about 3 miles from the telephone exchange and there are houses all the way along the main road and nearer the town the housing is much more dense. There is a BT cabinet within 100m of my house and one company has got a cable into this but BT/Sky have no plans for FTTC in the near (or distant?) future. I expect the new arrangements with Open Reach will make no difference at all to the situation and the only solution to make them move would be to allow them to charge the stated BB fee for the maximum speed quoted and those in the same fee bracket pay according to the speed they actually receive.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Greatstone/ Lade on Sea Kent Sky  
on broadband connect in the middle of the day its fine but from 5pm onwards get a very slow speed its 8mb and about that time i get less then 1mb and frequent disconnects
  • Customer Service
    4 stars
  • Speed
    1 star
grimsby,lincolnshire uk Sky  
Best download speed over our copper wires this week: 4.79 mbps - at 06:30hrs with just my laptop online.
Switch on a mobile and the TV and things go tragic. No information from Sky available on when we can migrate to superfast BBand which apparently is available in our area. Sky aren't interested in us having it.
Takes 80 mins to download a 9 mins programme in SD and for this we pay Sky a premium. It's insulting.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
Grimscott, Bude Sky  
I am currently looking for a cheaper deal with broadband.
I cant however fault SKY, never any issues with my fibre broadband, I get 38Mb when hardwired to the router, something I think other users ( who complain ) don't actually do. they probably base their experience on doing a speed test via Wifi, not a good test. SKY are also open to negotiation when it comes to them possibly loosing your business.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
gwynedd Sky  
Absolutely terrible. Always lags when I play a game an watch videos. Never can get a good enough connection upstairs. Slow download speed just absolutely terrible
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hailsham Sky  
When moving house they have failed to move the broadband, we're still waiting after 5 weeks with no broadband for all this time. Now they are making cancellations and switching to other providers near impossible. You can never talk to a person on the phone, the robot either doesn't understand what you are saying or just passes you onto the facebook messenger service, before hanging up on you. There is no contact email.The facebook messenger service take ages to reply and always seem to be passing you over to other people so that your query and problems never get solved. So all in all lousy customer support, the phone number they provide as cost me £82 so far!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Haine Sky  
Useless. We have had sky for 2 years now and for 2 years we have had to reset the box and mess with the filter etc nearly every other day. Complained and all you get is it’s prob the box or your phone line, I know it’s not the line as we have had the same prob in our last house and I’m pretty sure we are on our 2nd box. As for the speed, we are lucky if 2 people can browse at the same time without slowing it down.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Halesowen Sky  
Absolute garbage please avoid. Wished I had stayed with BT no problem whatsoever quality. Moved to Sky because of a TV deal and all I have had are problems. Apparently there is no problem with speeds to my router, I have too many devices attached. Yeah right that's why I must be getting only 1mbps on average on fibre, why was there no problem with BT then. Rob-dogs
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Halesowen West Midlands Sky  
Since sky changed my router 6 months ago i have had literally no broadband, can only connect one device or it just kicks us off, worst customer service, lied to, called a liar, cancelled all my package as promised phone calls back etc and nothing! spent over 8 hrs being passed from different advisors! never again will i go back to sky!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
halifax Sky  
Very bad broadcast. With my husband, we can not use 2 devices in the same time. We called SKY customer support, it was very long and they hang over 3 times! What is more, the SKY help support was enable to help us and instead of trying to find a solution, they told us that it is a problem of our devices...
We lost one afternoon and no results.
We have lots of regrets choosing this SKY company. It is a shame.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hammersmith Sky  

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