Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 900 customer ratings since 2023-05-22 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,285 Customer Reviews over 58 pages

  • Reviewer
    Location
    Newcastle
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Probably the worst company I have dealt with. Sucked in at Carphone Warehouse on a deal that looked too good to be true. It was, and when I went back to CW to look at the offer we had discussed they said they could not find that particular leaflet and probably Sky had picked them all up.
    Then called Sky and suffered a sales person for about an hour trying to get me to upgrade.
    Prices progressively go up. They have just decided to change my plan again at additional cost.
    TV recording is restricte - record two at the same time and you cannot watch any other programme.
    Broadband is a tad quicker than what I used about 20 years ago.
    Cannot cancel contract without early termination and fees and you also have to call someone who may lock you down for 90 minutes. (google Daily Telegraph.
    And as for the landline costs - well what can I say apart from we no longer use it.
    Upsides? Broadband has only crashed a couple of times.
    If I could give a zero rating I would.
  • Reviewer
    Location
    forfar
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Used to get 6Mbs now am down to 2,7mbs have spoke to sky and basically I am getting what is in my deal with them .
  • Reviewer
    Location
    Edenderry
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Terrible inconsistent speed. Also when I switched to Vodafone and I let sky know in advance they still took my money for the next month and refused to refund it
  • Reviewer
    Location
    England
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Honestly just terrible cant do anything without the wifi cutting out and having to reset, and stuck with this for 2 years thanks to a scamming contract
  • Reviewer
    Location
    Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Sky say up to 17Mb for their Unlimited broadband.
    The broadband speed we've been getting for quite a while now is only 1.7Mb.
    It's pathetically slow.
  • Reviewer
    Location
    Ilford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Can't believe how much they are going to put up the price of sky up it will work out about £5 a month soon as my contracts finished I'm our cant afford it
  • Reviewer
    Location
    Northolt
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Broadband is an absolute joke. We have been having issues with it for 4 months now. They have sent out engineers 3 times but still can't figure out what the problem is. We have replaced the hub with the new one thinking the old one had a problem. Every time we are having to phone them to reset it over there and it works for few days and it's completely off again. Worst broadband ever!!!!
  • Reviewer
    Location
    Sheffield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    512 full fibre buffering very poor WiFi even with booster great upload consistent but download very poor not worth the money will not be renewing
  • Reviewer
    Location
    Greatstone/ Lade on Sea Kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Your website tells me that I can get on Phoneline BB up to 17Mb and on the Standard Plan 7.5Mb. The best I have this am is 1.3Mb and it is frequently worse than this and occasionally nothing. I am about 3 miles from the telephone exchange and there are houses all the way along the main road and nearer the town the housing is much more dense. There is a BT cabinet within 100m of my house and one company has got a cable into this but BT/Sky have no plans for FTTC in the near (or distant?) future. I expect the new arrangements with Open Reach will make no difference at all to the situation and the only solution to make them move would be to allow them to charge the stated BB fee for the maximum speed quoted and those in the same fee bracket pay according to the speed they actually receive.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    So slow
  • Reviewer
    Location
    Blyth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Someone clearly isn't doing their job right with Sky Broadband, our family have been Sky Broadband customers since they started providing it, they used to be one of the top broadband providers out there, but in the recent years, it's really been lacking in reliability... It cuts off every 10-15 minutes consistently, every day. And they will straight up tell you there is nothing wrong with their service, although there's clear evidence stating otherwise within the customer reviews, almost all stating the same issue... You'd expect Sky to have a great stability in their broadband with all of the money they rake in from their customer subscriptions, they're sat on £18.75 Billion as of last year. If you ask me, at this moment in time, do not pay for Sky Broadband for any circumstance as it is too unreliable, especially if you spend a lot of your time competitive gaming, because we all know bad internet really ticks off a gamer. If you ask me, their service has become beyond a joke. But with that much money sitting in their pockets, you would honestly expect a much more reliable service. The internet speed is not my main complaint or concern, but the ability to maintain the connection just isn't there. They either need to fix their crap, or some people need to be laid off and replaced, because I've tried every single piece of advice that they've provided and yet there is still no positive result, as a matter of fact, it cut out whilst typing this review. Like... What are we customers actually paying for? All we want is for Sky to fix their damn broadband.

    Thanks Sky Broadband, you're doing fantastic! <--- (At scamming the hell out of people)
  • Reviewer
    Location
    Peterborough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Terrible customer service for an unerliable broadband at an expensive price. They choose ridiculous times to carry out their maintenance works and they provide no infomation whatsoever about when it'll be back online (and that's if you can even get through to them). Highly reccommend choosing any other broadband supplier.
  • Reviewer
    Location
    New Cumnock
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    were guaranteed by customer services that speed would be between 5 and 8mbps, it very rarely goes above 3mbps. contacted customer services about it and was kept waiting over 2 hours and their only solution was to send an engineer to replace wiring in the house, told them they were not doing that, then they said it was because the router was not connected to the main telephone connection when it actually was correctly connected. left it about a week, then contacted them again and they said they would try and step up the connection. to be fair it did rise and stayed above 5mbps for maybe 3 days before completely dropping again. would not recommend to anyone
  • Reviewer
    Location
    Sawbridgeworth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    They are quick to take your monthly payment but don't give you anything back when they can't supply the service, it's the only place where you have to pay for nothing! If you walk out of Tesco's with nothing you don't pay anything, get days with no internet with sky and they will rip off and still nick your money from you, do not get your internet from sky unless your happy to pay for nothing.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Cancelled the broadband after 5 years all good the guy said to leave the direct debit in to have a refund. Instead of a refund been charged again for a service I've cancelled
    Call them again been waiting for 1 hour to put me to the billing team which has told me I was misinformed and in order to get my money back have to wait another month and call them back. Totally useless they take the money but they can't put them back. Overall I wouldn't recommend sky to no one Very disappointed
  • Reviewer
    Location
    nyc
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    -sky has good days and bad days, last night I had to do my homework and it goes off. I'm disappointed by the sky I am. three rooms away from where the sky is placed in my living room, so it is not my thick walls. if you are willing to not have wifi every month for a good week then don't buy sky
  • Reviewer
    Location
    Coventry
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Sold on a promise. Delivered on an empty promise. The reliability of this new sky system is disgraceful. If I performed this bad for my clients I would expect to be sacked. Appalling reliability but I am sure it won’t be sky fault. Let’s face it it is always someone else’s responsibility these days....
  • Reviewer
    Location
    Welling
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not great value at all, paying £65 a month for very basic t.v package (most can be watched on free view) and broadband that can only be used in the same room as the router. Would have expected better value for money from sky to be honest, customer support is not bad at all it doesn’t change the rubbish value for money or ridiculously rubbish broadband/connectivity. Will be changing to virgin as soon as the contract ends!
  • Reviewer
    Location
    Muswell Hill
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    We became Sky customers in Jan-2014 when they took over our previous supplier, BeThere.
    For the first six months everything was fine.

    But for the last month or two the broadband connection goes down at least once a day (the phone remains fine).

    Customer service is virtually unobtainable; when you eventually get through the broadband is back and so their line check says the line is fine, and we are told that something must be wrong in our house (where nothing has changed).
  • Reviewer
    Location
    Barry
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Most unstable internet I've ever used. Having used Sky, Virgin and BT, Sky has been the worst. Connection always drops and the range doesn't leave one room. Customer service is great and the social media response is great. It's a shame they have to rely on bad tech.
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Sky should be put on watchdog for the nightmare they put you through. Been with them for a year now, after switching from my partner's account to mine in order to get a 'new customer' discount. Little did we know this move would cost us 3 weeks of no broadband and no phone whilst waiting for a new phone line which by the way, was already in the flat. What makes this worse is that we were advised to go down this route by a sky salesman in Bury! Fast forward to January this year, a time until which our broadband was mediocre at best. Websites loading in over 10 seconds and just stodgy speed was the norm. So, mid-January everything turned for the worse. Broadband stopped working and the phone line kept cutting out. We are in March now and 3 engineer visits later, still no happier. Last time I phoned up and asked for an engineer for the umpteenth time, they said they couldn't send anybody out until a long-standing line test was done. I insisted I had had engineers in the past few weeks without that test so I couldn't see the obstacles in them dispatching somebody out again. No avail. Kept fobbing me off with their courses of action and other nonsense. My internet is cutting out every minute and i lose phone conversations mid-way because the line goes dead. As soon as my contract is up, I'm out of this disastrous contract, needless to say.
  • Reviewer
    Location
    Taunton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    "we don't slow you down at peak times"..... Said sky. Nah they just cut you off. My Internet at peak times does not work. They fail every week to provide me with 1.5mb... Yes 1.5. My phone signals 3 times as quick. Phoned them countless times willing to do nothing to the apparent bt line. I don't care about bt I pay my money to sky. Connection drops out every hour would recommend anyone double checks the what 3rd party provider can offer over bt who own lines. Had bt bb in my old house 50/13 and keep two years I'm sure it dropped out once for about 15 mins. You pay for what you get. sky do TV not bb
  • Reviewer
    Location
    Gloucester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Just changed to SKY from Talk Talk due to price increases. My connection drops out at least 5 times per day. Stock answer is reset the router, go on sky as admin and change the frequency number. Done it, still drops out. very poor!
  • Reviewer
    Location
    Falkirk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    After 20 years with sky we moved house and 3 weeks later sky have still not connected us with broadband. My husband has spent hours on the phone being passed to different people. We have been told we can’t cancel or move providers that there is an issue with open reach. BT have replied saying that could connect us and given a date why can’t sky. Updated today that Sky won’t honour previous contract and we need to take out more expensive new package. Very poor escalation and customer service.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Worst customer service I have ever encountered. They don't seem to care about you as the customer at all. Honestly, if Open Reach weren't the sole provider of all of the broadband networks I'd sack them both off. But what's to say we transfer and we get the same rubbish as we get now?!
  • Reviewer
    Location
    West Midlands
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    After 2 years with Sky I moved to another provider. The internet was not any better than the cheaper providers'. Connection usually dropped at 8pm and took 5-10min to recover, speed was very slow, streaming series (Netflix, Amazon, BBC) was never good quality, often stopping for loading.
    Moved to another provider, all confirmed and set 2 weeks before last payment. It didn't stop Sky to prepare the bill for next month and they even took the money from my account 2 weeks after I left them. I called them straight away, they promised a refund but said that it could not be processed until the 12th May (another 2 weeks later). Of course the refund never went through so I waited for the day when they normally take the monthly payment. That day also passed and today they sent an email saying that they owe me almost £40 which will be transferred to my account in the next 10 days. Overall they took my money and failed to give it back for two months. Disgusting, they never even apologized.
  • Reviewer
    Location
    Honiton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    We recently suffered broadband outage with SKY which lasted days. SKY messaged my mobile stating they were trying hard to fix the problem, as they were obviously already aware i didnt report the issue. Now SKY have informed me that i am not entitled to compensation as i didnt report the issue at the time. Nice tactic SKY to avoid paying compensation, i will leave as soon as i am out of my tie in period
  • Reviewer
    Location
    West London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    It was fine until there was an issue, then it all became to much bother for them after the fix attempt failed. I had a sky call person put the phone down on me because he I told him his system was not accurately depicting my broad band speed, he was out by 10Bbsec.
  • Reviewer
    Location
    West London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    It was fine until there was an issue, then it all became to much bother for them after the fix attempt failed. I had a sky call person put the phone down on me because he I told him his system was not accurately depicting my broad band speed, he was out by 10Bbsec.
  • Reviewer
    Location
    Coventry
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I missed to pay my bill just for a day and they turned off my broadband . I paid it after a day and then i had to call hundred of times to customer service just to get the internet back, i am really disappointed with their customer service. I didn't have my broadband turned on for a days even after paid my bill, because they are not interested in customer queries and the call centre is obsuletly unhelpful. I have had really bad experience with sky.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I thought I received a great broadband deal from sky. After switching broadband from BT to Sky I instantly regret. The broadband speed is ridiculous they can't tell me due to location this is happening. I had BT as my supplier and I had no problem having average speed compared to hardly any from sky. I realise now many people are having problems with the accuracy of speed. My regret is not looking at reviews but now. I wouldn't recommend broadband from Sky only if you're lucky you get a good TV bundle.
  • Reviewer
    Location
    Bridgwater TA6 6GN
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    currently we have basic unlimited SKY Broadband with anytime calls around £33 a month The average download speed we are getting is around 2Mbs during busy times down to 1.38Mbs. This is appalling low speed for the price. The internet also freezes and we have to log out and in again during busy evening times.
    My advice Pic a fibre optic connection for around the same price.
  • Reviewer
    Location
    Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    We're with Sky Fibre Optic. We're supposed to get 34mbps and we do on rare occasions. Most of the time, we get between 3mbps-12mbps. We've phoned Sky dozens of times and each time we're forced to endure tedious and time consuming troubleshooting checks. An engineer has come out 5 times, blaming the problem each time on static. Oddly, our speed always goes back up to 34mbps after they've been (and made the phone call) and then the speed drops again after a week. Once, someone at customer support admitted that we had been capped and only a manager could uncap us. Only a few more months of the 18 month contract to go.
  • Reviewer
    Location
    Somerset
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Barely acceptable internet service. Quick to get you to sign up for the "peace of mind" Wi-Fi guarantee which isn't worth the paper it's written on. Try get customer service forget it you will get a bot pushed from irrelevant help guide to irreverent help guide and if you are lucky get hold of a human who will repeat the process of blaming the issue on you. Need to cancel at end of contract I was going to leave I don't know why I contemplated giving them another chance.
  • Reviewer
    Location
    West brom
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Just switched to faster speed after a year of 3mps and been told it was the fastest I can get and now they tell me I can have 48mps so I got it changed over and they done it without changing anything.why couldn't they provide me with the right speed in my first contract. Now they are providing me with less than half the speed they said they could privide. Not having another year of lies
  • Reviewer
    Location
    LONDON
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    It is quite rare i wright reviews, especially negative ones, but this one needs to be posted.
    I will be honest, the internet is not bad, of course with ups and downs . Speed is avarage , guven its not fiber broadband.
    The stress and all the problems started when i decided to cancel my contract.
    I got an emailmfrom sky that my 18 month contract was going to an ned and automatically i would be moved to rolled over contract, unless i would
  • Reviewer
    Location
    Isle of wight
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Having told sky it was vital to have my number ported from previous supplier as I'm self employed. They cocked it up and did not do this gave me a new number. After conversations with one person who did try to help me my number was lost and not retrievable. I explained the impact and financial loss and the possible loss of new business and all I got was a sorry. No compensation. Rubbish.
  • Reviewer
    Location
    NW5
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Just atrocious. The speed is terrible, but the reliability is worse. At least twice a day we have fo restart the sky router because it has lost connection and when it does work, the speed is terrible. I've used many other providers over the years and Sky really sucks. Holding back the UK. I can't wait until the contract ends. Avoid avoid avoid.
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Genuinely never had worse broadband in my life. Constant cutting out, always dropping below fiber speed, never get signal around the house on WiFi.

    If you play games online, don't bother.
  • Reviewer
    Location
    Uk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Literally the most inconsistent and unreliable broadband available. It goes off without warning basically every week and despite multiple calls has never been improved. Don't waste your time.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.