Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 8874 customer ratings since 2019-04-03 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1736 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
The service of broadband is just so pathetic for the last 15 days . Using my mobile data to write this message as well. From the evening to early morning no broadband service and no connection to internet. And on top of it no customer care support available now.
  • Speed
    2 stars
Edinburgh Sky  
Sky offers the worst service I have ever received in all my life. First of all, they were meant to fix my internet, they didn't and did not say why. They finally got me connected the next week, 2 days short of a week. Next they gave me date and time range to come fix my tv broadband. I asked that they make it closer as the date I was given was too far away but the refused and then threatened me with a 25pound charge if I cancelled or absent. Eventually, they did not show up at all and gave me yet another post date again which unfortunately is a week day and I work full time, I called then twice now and have asked to be connected to cancellations. they have put me on mute claiming that there is a queue for cancellations. I told them that for there to be a queue, it means their services are bad and people want to leave. They are not reliable and definitely not a company to use their services even if they offer 1million channels more. Rubbish people! Rubbish network.
Edinburgh Sky  
Got sky broadband about 6 months ago. Connection has not been stable since. 3 routers, 7 engineer callouts and numerous calls later I am still with the same issues. Sky will no longer help. Looking forward to leaving them!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Sky  
Worst broadband provider I have every had.. no speed from day 1... 5 engineers to my house and still no difference... cancel and they knock my fibre connection down to 1.2 mg... absolute joke do don’t go with them
Edinburgh Sky  
Worst internet service I have ever used! I had dial-up in the 90's that was faster. I left virgin as I was told I would get up to 200Meg connection speed at a lower cost. Not only was the cost a lie but the fastest speed I have had to date is 6Meg. It constantly disconnects and customer service are about as useful as a chocolate teapot. Avoid them at all cost!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Sky  
Their idea of broadband is two underpaid pensioners sitting in the basement and pulling cables to tell the other pensioner at the telephone exchange to phone up China Post and request a packet via carrier pigeon. And when you phone to complain about the rather terrible speed of 1Megabytes/s (typically at 950Kilobytes/s) with an upload max 60kilobytes/s which if maxed out at peak times typically kills the connection, horrible ping at peak times (>150ms) with >30% packet loss, horrible hardware (and software) that has been designed by a nursery child or the fact that you internet has dropping consistently throughout the day you not only have to pay but also put up with the most mundane check list diagnosis that you've tried many times but also the lack of any fix.

Even better there is no fibre optic , atleast in this block until BT or Virgin get their bottoms in gear, (although BT says that they're 'rolling out' a couple meters of cable for a while now; about 6 months) I'm sure I'll never get the Sky package as if there is anything to be gained from this 'experience' is that their 'fibre optic' plan is shining two key chain lights down a gutter.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Edinburgh, Leith Sky  
Sky is the worst broadband I ever had I wish if I could give 0 star. I should get an 35mgb with an average of 17 they said when I call them but I have never got any more than 7mbg with an average of about 4.5 mgb. Rubbish rubbish rubbish
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Edmonton Sky  
I would reliability no star but the settings done allow for it
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Elgin Sky  
I used 4G for ages while living in the sticks, but when I moved into a fibre area, I decided to switch to sky fibre. I thought the 4G was great, but they put the price up, so byee. After I placed the order, I read a few negative reviews about sky and seriously doubted what I was doing, but it was connected on time and I got 37Mbit from the outset. Hasn't changed since. 4G did show 45+ Mbit at times, but it was erratic, whereas my fibre seems to be pretty consitent and is much much faster when using Netflex et al. Maybe other people have had genuine issues, or maybe they just aren't doing their speed test when no-one else is downloading. Uploading is admittedly slower than 4G, but I don't game, so I don't care. Just worth a mention. Ping latency is much lower with sky tho (150ms 4G vs 50ms Sky)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Elliot Sky  
My broadband speed is no better than 'dial up', result 2.16mb. Been told I'm too far away from Hornchurch exchange.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Elm Park Sky  
I'm paying for up to 20mb/s broadband, and at the time of writing this review, speedtest.net tells me that my DL speed is a pathetic * 0.49mb/s!! *, and that is with nothing but speedtest and this review page open in my browser, as the only person currently in the house and my laptop the only thing connected to the router.

Customer services are equally ridiculous, stating that 'tests will be done' and all kinds of other absolute *bull*, to have nothing resolved or fixed. While I'd love to say that this is a recent problem or 'cause by' something else, this has been the case for the past 8 months with no change, and prior to that I had a maximum of 2mb/s and terrible stability.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Elton, Chester Sky  
CROOKS! First let me say that I didn't join Sky by choice, I was transferred when they took over O2. I also noticed the slower broadband speed that others have mentioned, but that isn't my main complaint! I had as part of my package free international calls, which is what I joined O2 for in the first place. This was also transferred to Sky until suddenly I noticed a much higher charge to Sky on my bank statement. It turns out that they suddenly decided to transfer me (and everyone else on the same package) to a different package which didn't include international calls! They said I could 'upgrade' to the new international package and pay more for the privilege. Not only that, they would lock me into another year contract to receive the same service as I always had. This is clearly just an underhand way of holding on to customers, while getting them to pay even more. With me it hasn't worked, I've just signed up with Plusnet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
EN5 Sky  
I had to put this review on to warn others about NOT signing up for SKY broadband.
I booked my home move on 7th April and was due to have broadband installed in my new house the next day.
On the 8th, the day the broadband was meant to move over I got a text saying there was a 'problem' with install.
Since then, two weeks later, all I have had from SKY is excuses. There is a problem with the exchange, its BT Openreach's fault and they have NO IDEA when it will be fixed.
Meantime they turned off my internet on the 7th so my whole house has no net connection.
When I rang up to complain saying my home relied on the net I was cautioned "I hope you are using it just for domestic purposes as work purposes are not allowed".
Gee really?? Thanks for that. I pay you over £100 a month for my package, you havent delivered and you have the cheek to lecture me on terms and conditions.
Now thanks to SKY having no idea whats happening my teenage son has to live at another address as he does computing and needs the net for study and I now have serious childcare issues as every Friday I used to do some of my work at home, to look after the baby, but now I cannot use my net at home.
Please be careful before signing up to SKY, dont be left without internet!!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Enfield Sky  
slow and rubbish broadband.its been month now still cant fix it.really not recommend it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
enfield Sky  
Terrible.Cant even play anything without WiFi troubles. I can’t even use my Xbox due to this crap
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
Constant and _very_ frequent disconnects that Sky themselves are depending on. You cannot contact Customer Service without being charged stupid prices for their phone-line, because they're eager to keep you on the phone for as long as possible (often times randomly putting you on hold for minutes at a time for absolutely no reason). God forbid you mention cancelling your service, they will say whatever it takes to not only keep you subscribed to them, but to also sell you extra packages that are supposed to resolve your problem.

They might claim to provide wonderful speeds and reliable Customer Service, but they won't. They're _depending_ on you having terrible speeds, so that you will call them and they can sell you a "better" package (better = twice the crap for twice the price).

To provide a poor service, that's okay. But to charge people a small fortune for it, and then try to price gouge them further, is just trashy. They're intentionally uncooperative on the phone, flat-out ignoring your requests to cancel the service, in favour of turning the "I can help you if you buy X Y Z" sirens to full-blast.

BT > Sky
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
The most awful, liar of a company you're paying an odd amount for the price right? well haha guess what! we're supposed to be getting 36 mb/s are we? Nope. Sky couldn't careless! we were getting a solid 9 we called sky. Sky did not care if you dont think this review shows sky's bad how about you see everyone elses.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
Probably the worst broadband ever. It is always having issues. My family switched to Sky because it was cheaper than BT.

I was angry.
England Sky  
Have used sky for about 1-2 years now, and I can say this has not lived up to its expectations. The insanely slow speeds are driving me crazy and we have called many sky employees to fix our internet and nothing has worked. I highly consider changing to virgin media as i will too soon.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
Sky is the worst broadband ever we are paying extra for fast internet but we're not getting it in fact the internet isn't working at all. I hate sky I can not do my work because of sky. The internet has been on and off for so many months now, now it lost it I want to change from sky I hate sky I want another company. Please do not apply for sky broadband.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
England Sky  
Appalled by the service. All that needs to be said.

I wouldn't even give them a star, but its required..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
absolute joke of a broadband, strongly recommend no going with sky as it constantly has slow internet speed and a lot of problems in general, for example whenever its bad weather (heavy rainfall) youve basically got no chance of getting anywhere on the internet. stick with virgin.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
england Sky  
Sky is the worst broadband ever we are paying extra for fast internet but we're not getting it in fact the internet isn't working at all. I hate sky I can not do my work because of sky. The internet has been on and off for so many months now, now it lost it I want to change from sky I hate sky I want another company. Please do not apply for sky broadband.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
England Sky  
The worst experience I've ever had with any provider in my entire life the broadband speed makes me unable to download any games it taking 7 hours just to download 1 game! Also when I try and play online I get banned because the Internet turns its self off and I get disconnected never ever would I reccomend this to my worst of enemies 0.01/10 the worst provider out there.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
Although it had its ups and downs, generally pleased with sky broadband.

It would cut out every now and then (NOWHERE NEAR AS OFTEN AS BT DOES, THE PIECE OF TRASH..) but it liked to cut out a few times a month.

Speed was pretty much as advertised, and it didn't drop to 0.001mb like BT broadband does.

Would reccomend Sky broadband
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
England Sky  
Very bad, poor, amateur customer service. Every agent says different. Because of them i was not able to cancel my package on time and their dodgy company charges me a few pounds.
Don't buy sky internet product! Internet speed was very slow especially upload value was killing me which was 0.20 mbit max.

Totally unsatisfied and never ever sky again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
Bad Internet speed it say it is fast on the adverts but that is all seriously don't get Sky if you have consoles or kids that love the internet.
  • Customer Service
    2 stars
England Sky  
They take more money than they said they would and their internet is slow even though we pay for the fastest internet. I couldn't even get onto the website to make a complaint with the internet, I had to use my mobile data and I cant even sign into my ps4 because the internet is so slow. Sort yourselves out its ******* woeful
  • Speed
    3 stars
England Sky  
I find the internet is unstable and inconsistent. When I ring sky they say it is due to how the internet is set up... which they were responsible for, I put up with it now because we are due to move house and once we do Sky will never be an option for us as the internet is absolutely horrendous. They over charge and under deliver.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
Absolutely the worst broadband in the whole world I hate sky it's soo slow the worst I'm even paying extra for faster internet guess what I'm paying extra for no reason as the broadband is still slow as hell. Do NOT GET SKY AS YOUR BROADBAND trust me it's the same as not having any internet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
Constantly cutting out, speed is OKAY but doesn't give us the speed it is capable of.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
England Sky  
I'm currently paying the top rate for my broadband but feel as if I'm not getting what I'm paying for. I'm a online gamer and I get alot of speed up lag. Im told this is due to bad internet stability. When I test my connection online I get 10mb download Max but I pay for fibre. Would love to see a specialist come test my connection. Thinking of changing tbh
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
ENNISKILLEN Sky  
Worst broadband I have ever owned. 6 months into a contract with them and the sky box has stopped working, will allow devices to connect to the router but doesn't actually give Internet usage, just shows that WiFi is connected, tried to fix is as many ways as possible, still no luck, customer service is awful. Stick with other providers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Epsom Sky  
I have been with Sky for years. Broadband gets worse and worse. Takes hours to download a film. Their answer to upgrade! No attempt to resolve the issue.
Epsom Sky  
We have been a SKY TV and Broadband customers, for >15 years. The SKY TV is in my wife's name, and the SKY Broadband and telephone is in my name, because I needed to claim it as a business expense. Since I retired, SKY say that they cannot combine the two accounts. And that is all I ever get from SKY; what they can't do.
I'm currently researching an alternative provider, but it would appears that there aren't any good ones, especially subsequently providing an acceptable Customer Service.
Every pound that we pay SKY, has to be perfect, and worth 100p. But they don't seem to be prepared to provide anywhere near a 100% service.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Erskine Sky  
I cannot stress this enough; NEVER GET BROADBAND FROM SKY. Ever sincce my family purchased Broadband as part of a package deal with Sky Sports we have had to tolerate attrocious signal and pathetically frequent disconnects. Sky clearly do not know how to be an internet service provider, their wireless router barely reaches into the next room. Absolutely pathetic; we are looking to change ISPs as soon as humanely possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Sky  
Have had outages, but generally service is available. The speed can't be relied upon. Also there latest devices won't cover every corner of your house in terms of WIFI coverage.
Customer support is horrible and it reflects how poorly they consider this part of their service.
Their contract terms go by each package and its a web that you can't expect a normal person [not a lawyer] to understand fully.
They design their contracts to keep you in their legal web.

They offer less price and will increase the price within 3 months and you are stuck with the contract for 18 months if you don't complain about it within a month.

I wanted to add a single channel package and after adding the chat rep says oh this changes your over all bill because you can't have the discount package on another package that you used to have because of this addition.
after removing the single package when i ask them to reinstate the old offer they say oh we might not be able to do that. Can I add another discount package with its own 18 months contract. Can you believe this.

I hope there are better alternatives out there, because I am waiting for my contract to be over.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Essex Sky  
After a few years satisfactory service and an excellent connection and download speed I am now faced with a pathetic 2-3 megs. A male service chap insisted that I check all my home phones despite my telling him that they were all disconnected and that I had been running my router via a filter direct to my master BT box; that I had changed cables and filter. the surly response from him "listen to me....". He expected me to repeat my test, using a mobile for him to call back. I had no mobile at hand so I gave up,told him I would seek another server.
Clearly Sky or BT had a restriction on download speed and I'm faced with a hesitant connection and a slow service for the princely sum of £15 per month.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Sky  
Absolutely useless! We were with O2 broadband until Sky took over and how they managed to ruin a good service I will never know! The speed is poor, ping varies every second so gaming is pointless have to keep resetting the router even though they sent their new hub, which is worse than the router I had previously. Unfortunately it seems there is no decent supplier of BB and have nowhere to go. :(
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Sky  
Cannot believe how bad the service is. Sky Fibre quotes that i should be receiving 40MB - i recieve 3-4mb!!!!

So slow and when streaming off of Netflix or even browsing its painful.

Sky do not care, I wish i never changed from Virgin Media.
Essex Sky  

Loading...

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk