Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 936 customer ratings since 2023-04-13 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,276 Customer Reviews over 57 pages

  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Terrible customer service. Sky disconnected my phone and broadband a month before the agreed date. While admitting it was entirely their mistake, I was offered no solution or compensation for their errors. Extremely frustrating.

    Assuming you never have to deal with the company, the actual broadband is average.
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Absolute shambles, speed reduction all the time, cancelled and went to bt,sky then took an extra months payment from my account phoned them and was told that I had to wait 45 days to get my money back , complete crooks
  • Reviewer
    Location
    Dagenham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely rubbish broadband. First few months it was excellent but now we can’t watch our favourite programmes without interruptions. Engineer came out but had no answers. I’m planning to change once my contract ends.
  • Reviewer
    Location
    Newcastle upon Tyne
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Doesn't work a lot of the times. Very unreliable
  • Reviewer
    Location
    Surrey
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      5 stars
    Comments
    Never get Sky Broadband ever.

    I've had it twice in my life in 2 separate locations and both been horrible. I'm sure I was promised at least 17mb download but don't even get 1mb.
    At least it's reliably bad.

    UP YOUR GAME SKY.
    Getting Virgin when I move. Great experiences with them.
  • Reviewer
    Location
    medway kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I am afraid that the broadband quoted minimum speed of 2mbs is not achievable at my location and I regularly only get less than 1mbs.
  • Reviewer
    Location
    Shrewsbury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Just upgraded to fibre max, and the speed is no where near the estimated. A little bit off, fair enough, but not even close (about half the speed). Tried using the text support - quite ironic that the initial response is along the lines of 'so you can get on with your day', what they dont tell you is everytime you get passed to someone else, you have to start from scratch....if it goes into another day, you have to start from scratch.....even worse when they say they'll get back to you and dont...when you raise that they didn't get back, they say there system can see a message was sent....a message asking you to rate satisfaction is not the same as an actual response. During one of the conversations, when they found that an Xbox was connected to broadband, the adviser mentioned that downloads speeds are often restricted by Microsoft....I wasn't commenting on speed on there, so really dont see the relevance here. I'm looking to move as I'm in cooling off period soon, and would not recommend
  • Reviewer
    Location
    Cardiff East
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Considering that Sky has an 11MBPS average speed in our area, we are extremely disappointed to only be getting 3.5MBPS especially in this age of technology, for a package that is "up to 24MBPS" it is suprising to see such inferior connectivity in the city. We are currently seeking alternative companies + speeds.
  • Reviewer
    Location
    Wakefield
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Having problems with my ping ,mbs is good but Ping is 151 to 300 paying for fibre unlimited ,tried to complain but got nowhere ,they don't care about ping ,still have copper cable from the 1970 running into house have been told that they are optic fibre wtf,asked to send engineer out but they wouldn't ,Payed for a data company to check my lines,they told me they were copper as I thought,rang back and told Sky,but if you don't work for sky your wrong they told me. Can't cancel stuck with this crap for another 10 month , this is the second time I've been with sky in 10 years both times have been useless , why did I leave virgin,,,,
  • Reviewer
    Location
    Keadby
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Just ended my 12 month contract with sky,Internet throughout has been unreliable, continual disconnections and at peak times so slow it's unusable. Have now returned to BT , personally I will never use sky again, terrible service, never resolved problems despite numerous calls to customer service.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    Comments
    The service of broadband is just so pathetic for the last 15 days . Using my mobile data to write this message as well. From the evening to early morning no broadband service and no connection to internet. And on top of it no customer care support available now.
  • Reviewer
    Location
    Notts
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      2 stars
    • Reliability
      2 stars
    Comments
    My standard cabled Sky Broadband has never been impressive with regular buffering when streaming video, but since the advent of fibre optic broadband it seems to have gone even worse. Is this an attempt to shepherd us like sheep over to the more expensive fibre optic broadband packages? perhaps so. The 'service' became even more unreliable every day and sometimes off for hours every day for 2 weeks so I contacted Sky to request my mac code to change to PlusNet and was asked what offers PlusNet were quoting. I told him, and he said ok I can offer you the same deal for 12 months as PlusNet do. I said I just want a RELIABLE service so he said I will send you a free Sky Broadband Hub (worth £75) and also free delivery. He said I guarantee with the Hub you will have no more problems. I agreed "To try it" and when it arrived the service was no different. A couple of days later I received a letter from Sky reminding me that with the new Hub I now have a new 12 months contract with Sky and any cancelling of the contract will incur charges. So theres no such thing as a free Hub it comes with the need to be tied to Sky for the 12 months unless I am happy to pay for 2 providers at the same time, which at the moment is a tempting idea just to get rid of Sky Broadband. Recent testing by me of the download speed is 0.3 mbs. A long way off the 15 often quoted by Sky. I would settle for 3 mbs to be honest and I'm getting a tenth of that at the moment. The moral is beware of Sky Broadband Advisors bearing gifts. The strings attached may tie you down for 12 months. I just wanted to relay my experiences and fore-warned is fore-armed.
  • Reviewer
    Location
    Reading
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Huge difficulties setting up account as I had previously had a Sky account a few years ago at a different property, and they could not create a new account (or link to my old one), with my current contact details. Unfortunately all of the individuals who tried to help with this seemed incompetent at this, as it was not on their script of answers to read off to customers.

    When moving property, expensive cancellation fees (around 3 months value of current Broadband and telephone subscription!). I would strongly recommend another provider in future.
  • Reviewer
    Location
    Liverpool
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I cancelled sky tv and broadband due to the excessive cost. Sky tv cancellation policy is 31 days and broadband is 14 days. I spoke to the customer service representative and explained that I wanted them both to finish at the same time, then asked the gentlemen what date will they both finish. He explained 3rd January 2019. However my sky broadband finished on 17th December. I contacted them and there's nothing they can do so am without broadband over the Christmas period. I am absolutely livid as there is no way he could of got confused, we were having a full conversation about it. I will never go back to Sky again
  • Reviewer
    Location
    Glasgow
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Terrible experience. Been trying to speak to a manager/have an issue resolved since November (it is now march)! So far no department seems able to help/to have a manager.
    Used to be really good customer service/help available if needed.
    The call centre bounces you from department to department (put on hold then through security questions every time). Either get told a manager will call back(which they don't) or there is no manager available and they will transfer me to a different department. Usually sales or cancellations- also with no managers.
    Cancellations would be fine if I hadn't been told that if I cancel before speaking to someone they will not be able to access my account and therefore can not look into the extra money that has been (and is still being) taken monthly!
    Speeds are good when it doesn't drop (which is pretty constant)
    Currently been on hold this time for over half an hour.
  • Reviewer
    Location
    leedstown hayle cornwall tr276dp
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    Comments
    I am a lady on my own I was away from my house for16 mths because my family were in the best place to keep me safe as `i am 86yrs old .. i did contact sky while I was away as I did not intend to be away so long but the Manager I have just spoken to will not except that any of whose calls were valid so they are going to charge me £79 a mth for all the months that nothing in the house was used. I am in shock that as quite a long time customer they will not meet me on any of this and that was that kind of manner from the last man I spoke to . I did not ask his name . I am on my own and really do not know what to do next, cannot face having to change everything never thought a company as large as Sky would do this to a customer. pamela trevaskis
  • Reviewer
    Location
    HIGH WYCOMBE
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    THE BROADBAND IS ABSOLUTELY DIER! I AM SAT 4ft AWAY FROM THE WIFI BOX AND MY PHONE IS GETTING A 1 BAR CONNECTION.

    THIS HAS BEEN HAPPENING SINCE SEPTEMBER 2015 AND I'VE NEVER BEEN SATISFIED.
    If you live alone and have one phone you'll just about get away with it but if you have kids with laptops and gaming consoles or need to watch youtube videos above the lowest quality, GET VIRGIN MEDIA
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Due to poor customer service cancelled my sky broad band within the term period. However, I have received a letter for termination charge for the full year from Sky. Now I am going to take them to the court for mental harassment.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Yeah, in line with other reviews here, very slow speeds (and I mean very slow - less than 1mb in the center of Edinburgh!). Added to this, very expensive and not always notified when prices increased. Currently waiting for new provider - can't come soon enough.
  • Reviewer
    Location
    Blackburn Lancashire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Just been on the phone with sky customer service and was told to buy a new router because it's not working well as what it should, it goes off from 12 midnight till around 5 in the morning and they said it was my responsibility to take care of the router..... are you joking me right now! Also to get a new router I have to pay £69. Even though paying £30 a month for the last two years means absolutely nothing to them...!! Disgusting
  • Reviewer
    Location
    Gloucester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Wired speed, no major issues. Wireless - not good. Was on a 38mbps package and barely got 15 down at the best of times right next to the Q router and lower than 1 at peak times! Constant packet loss playing games even when wired. Customer service is poor, they seem to only want to deal via Facebook messenger (and take forever to answer) or through text messaging! Would not recommend.
  • Reviewer
    Location
    Alfold
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really poor internet speed, not worth having
  • Reviewer
    Location
    England
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Bad Internet speed it say it is fast on the adverts but that is all seriously don't get Sky if you have consoles or kids that love the internet.
  • Reviewer
    Location
    Belfast
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    It all depends on who you talk to, how smart they are, and how complicated your query is.
    Since joing in Feb 2010, I've 'earnt' over £300 in goodwill for this, that and/or the other issues with broadband. I've received BB and LR FREE for the first year due to issues and LR free for 6 months due to having 4 different routers since 2011, all fautly, all sagem.

    It all depends on who you talk to in sky.
  • Reviewer
    Location
    Kirklevington
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ever since Sky took over my Broadband from O2, my speeds have consistently fallen, to the current 2M. With O2 I usually got at least 3 to 4M most days.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Sky Wifi is not the worst I have ever seen, but it comes close to it. It is the most unreliable broadband I have ever had, where sometimes I even have to use my phones mobile data in my own home because I cannot trust the broadband to deliver. If you are considering getting it please make sure you are aware of everything you are receiving, and do not be brainwashed by their advertisements.
  • Reviewer
    Location
    london
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Been trying to upgrade to sky fiber all week and have only got though once and they siad thire computers where not working , been sitting here on hold now for 133 mins, I have now moved to another provider.
  • Reviewer
    Location
    Gloucester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    Comments
    I moved into a new house last year so I had a new line installed by BT and I've had no issues for 12 months. Then I decided to transfer to Sky due to the promotion they were running. I had an email confirming everything was transferred earlier in the week. I was away with work so couldn't check at that time. I came back last night and connected the Sky hub to find out that I had no internet. I connected Sky only for them to say that they would need to send an engineer out to fix the issue even though there was no problem with the line last week with BT. To top it off, I was planning to work from home today which I cannot do now and have to wait another 5 days to see whether the engineer can fix the issue! a £5 gift card just doesn't seem to cut it with me! I would of been more satisfied if they had offered to pay for my petrol to travel back and forth from work today or even a days pay. Like they say the grass is not always greener!
  • Reviewer
    Location
    LEEDS
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    Comments
    First 2/3 weeks were as promised... It's been downhill since then really. It's been 5 weeks since I've been able to stream a YouTube video without it stopping for about 30 seconds every couple of minutes.
  • Reviewer
    Location
    Scarborough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    Comments
    My father rang to switch to Sky broadband and landline , he knew he needed a router with 4 connections and was told by the lady from Sky that he could have one, so he went ahead with the contract. The router arrived with one 2 connections. He rang back to be told that they don’t do 4 and he would now have to buy an extension. My father was given false information.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Using mobile data to write the review because I'm outside the router's radius
  • Reviewer
    Location
    Gloucester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Generally too inconsistent to be considered acceptable. Even at off - peak times it is extraordinary how it can just completely go for about five minutes and come back. Particularly irritating if I'm trying to play a game that requires a constant connection. I won't be tolerating it much longer and I'd encourage others not to bother in the first place
  • Reviewer
    Location
    Maidenhead
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Forget about them. They refuse to trouble shoot your broadband line if you cannot prove that you can make phone call from it?! I only have broadband. No phone. I can hook up my ancient modem and call me. They don't understand. They force me now to buy an analog phone so I can make 1 phone call so they can send a technician? Outrageous backwardness.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Good maximum speeds but the variance is ridiculous. Our fibre speeds vary from 30mbps to 1mpbs. Not acceptable really
  • Reviewer
    Location
    Pelton Fell
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Bad service, difficult to alter or change services. Eventually speak to a customer service operator who does not listen at best and tells lies at worse. Ill never use any Sky package again.
  • Reviewer
    Location
    Devon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Decided to review this right after regaining broadband connection, after it has been out for the past half hour. This is not the first time it has happened, in fact it happens quite frequently. At least once a fortnight. The upload speed is okay but download is pitifully low. I run a wireless connection which is two floors above the router, and I get roughly 18Mb upload speed, but a whooping 0.5Mb upload. I really don't recommend Sky.
  • Reviewer
    Location
    fair oak
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have sky fibre ultra-fast - a bit of a joke as I only get 30MB/s on a good day. Being a teacher and working from home for almost a year now has been difficult. Slow speeds and unreliable - I've moved to Virgin media now. 200MB/s here I come.
  • Reviewer
    Location
    shrewsbury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    2 weeks of no broadband and landline month ago still have had no reply to my signed for letter of complaints
    should i contact Ombudsman now??
  • Reviewer
    Location
    derby
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Cancelled sky TV package a year last September, they offered me free broadband (line rental only) to stay with them. Just looked at bills online and they have been charging me £10 a month for sky plus, I called them and they told me that they thought I would still like to record programmes, how can I if I don't have a box?!! and in any case when you cancel TV you lose access to recordings you have made on sky plus box.They are not fit to have access to bank accounts , no different to other financial scammers!!! Beware check your bills regularly.
  • Reviewer
    Location
    ENNISKILLEN
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm currently paying the top rate for my broadband but feel as if I'm not getting what I'm paying for. I'm a online gamer and I get alot of speed up lag. Im told this is due to bad internet stability. When I test my connection online I get 10mb download Max but I pay for fibre. Would love to see a specialist come test my connection. Thinking of changing tbh

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.