Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9398 customer ratings since 2019-07-08 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1784 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
Been with SKY for over 3 years and been pretty much problem free. Had one weekend with problem with the network but other than that very reliable.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Durham Sky  
Easily the worst broadbrand I have ever used. Slow, unreliable and no help offered to deal with these issues. I would strongly recommend everyone to choose a different provider for their broadbrand as Sky will only disappoint with their services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham Sky  
When i had sky installed part of the package was if i wanted to take broadband. There was basic and an increase in speed for an extra £5 per month. Then recently i got an email from there saying that as a customer they going to upgrade my broadband speed for no extra. There has been no improvement so far, but the opposite at times its crawling. This is on a connection from router to my pc wired. Then when i use my laptop in other rooms its pitifull the speed, so slow. I left Talktalk because if there pathetic service, even from the company C.E.O. Looks like things got worse not better.
  • Customer Service
    3 stars
  • Reliability
    3 stars
Durham Sky  
They would raise the bill every year, Internet speed was only 1mps as normal. After midnight the signal would drop off completely. We never got any rewards whilst friends did. We just gave up in the end as we could not use it. Customer service was from India
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham Sky  
Having tried Sky for a year I have got the say they really are dreadful. I have been without a signal so many times, I have list count. My telephone line wasn't working for well over 2 months and they didn't feel the need to refund me for the loss over this period. When I was nearing the end of my contract, I contacted them to inform them I didn't wish to renew, their advisor informed me that I had to call back 2 weeks prior to my contract ending which was the 28th and she informed me I had to wait till the 14th. So I did and then they still deducted the next months bill from my account. After informing me it was an overlap and I would receive my refund in 2 weeks, I waited. 2 weeks later still no refund so I contacted them again, now the amount I was going to be refunded was less than they had taken because I had an extra day of internet and their advisor had given me the wrong cancellation date. Now, 7 weeks after ending my contract, I still haven't received a penny. Sky has poor quality broadband and even worse advisors who misinform and simply mislead customers. Definitely will not be going back to Sky anytime in the future.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Durham Sky  
I was due to receive my new sky HD box today, I waited in all day because "That was the date agreed" and when I contacted services to ask when installation was coming because theresults only 45min late, a worker called Keith words are "Didn't they inform you there not coming today?? Do you possible have a week off in December because we've penned you in for next availability 14th". When I told him am going to the bank in morning to stop payment, Keith says "can I pass you on to other department" I had to tell him that they've wasted my entire day never mind other 20min. Crap is a understatement
  • Satisfaction
    1 star
  • Customer Service
    1 star
Durham Sky  
Consistently 0.1mb download speed. In fact, even the upload speed is quicker @ 0.35mb. Customer Service just don't want to know.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Dursley, GL11 Sky  
DO NOT PURCHASE SKY BROADBAND !!
I was a sky customer for 18months I lost count of the amount of calls I made to their customer fault line !
I would spend on avarge 1 hr each time talking to them and despite dealing with some very polite agents I never had a working full servis from sky .
I would ring on a weekly basis I had hubs 'sockets ' leads 'changed on more than one occasion but still constant problems '
I live in a one bedroom flat and never had a signal strong enough even to connect my phone to 10 feet away
Never offered any form of compensation just more bull !!!
I only wish I had read the reviews before
You would think sky would offer a better servis rather than misleading their customers with constant lies about how all their other customers are happy
Total rubbish looking at the reviews
AVOID AVOID AVOID !!!!
Ealing Sky  
Recently had Sky Unlimited fitted in my home. Engineer setup was fast and very informative, connection is working great and no hiccups so far. Very happy with service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ealing, London Sky  
It is not a trustworthy company. Sky has increased the monthly payment during the minimum term contract. Customer service is awful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Earley, Reading Sky  
Moved from EE 17mb basic which worked a treat, but no longer had the chepa deal to SKY....

I now have 0.4mb speeds. No help. No installation, no support.

Utter utter junk and will cancel immediately.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Earls Colne Sky  
Not getting what we are paying for ?:
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East ardsley Sky  
Don't buy it ! It's crap ! . Unfortunatly it's no better than BT or the other Shylocks out there . They promise a lot deliver little and help not at all . To be absolutely fair they are helped a lot by BT who provide a land line that is only PHYSICALLY capable of 512kbps and cable who are not laying any lines any more . For a new building developement where I live this is criminal . BUT ! Check the speed out for your area because if you haven't got cable then you are limited in speed by the distance from the exchange FACT . NON FACT ( Lies ) able to provide a service up to XYZ kbps when physically they can't .
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
East Ardsley , Wakefield Sky  
Just had a new one from the nice Sky Customer Service man
Apparently I can't expect to get a good speed if I'm using WIFI!!!
I've got to sit in my hall and cable my laptop to my router!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
East Halton Sky  
So i've just moved into my new place, and there's sky provided by the landlord. It's unbelievable slow and all i'm doing is browsing the internet .. luckily i left my gaming stuff up north. Furthermore, the connection keep getting cut out randomly. I've managed to persuade the landlord to change it and get virgin media (thank god!).

stay away or you will regret it. don't try to safe a few quid, it's not worth it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
east london Sky  
This Sky broadband is terrible. I would NOT recomend this to my worst enemy.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
east london Sky  
Broadband speed is slow. If anybody visits they comment on its slowness. An average speed of 13Mbps compared to a possible 80Mbps in my area.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
East Lothian Sky  
I'll try to review without swearing but ultimately I would not go with Sky again.

I have a broadband and phone package and my main issue is with broadband and then lack of customer service.

I play on-line games and do a lot of TV streaming. I'll find that games will drop connection after 30 minutes and files can drop connection every 20 minutes.

When I could get through to Sky they would say "oh yes, your line quality has degraded. Let me just tickle this setting and off you go".

Recently though I can't even contact them. I tried for 20 minutes on the phone only to give up and then tonight I sat listening to their "we're sorry that we can't be bothered to put more staff on but please give up before speaking to us" message for 19 minutes only to be cut off! I assume that this is because it hit 8pm and their lines closed.

To say that I am annoyed with Sky and will cancel (probably via Direct Debit as I have no other option if I can't contact them) is an understatement.

Avoid. Avoid. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
East Midlands Sky  
Just been told by sky that my broadband speed is ok!
its supposed to be up to 17Mbs. THEIR test shows it at 1Mbs and they tell me this is good!? Huh
Elsewere tells me it's only 0.5Mbs.
Also tried to find out what the guaranteed minimum is supposed to be, but do they show that info anywhere?
I just feel like I'm being mugged off now
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Sussex Sky  
Have been with Sky BB now for about 12 months, generally happy with it. I was with Sky before, went over to Plusnet, but then decided to try Sky again. As I say, I'm on the standard "unlimited" broadband package, supposed to be getting 17mb connection, Sky's speed tests tell me I'm gettin 14, others tell me I'm getting 11! Have just upgraded to Fibre unlimited, due to go live on 12th Jan. Fingers crossed
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    5 stars
East Sussex Sky  
I would highly advise not choosing sky if you are thinking of upgrading to a fibre optic connection. When it works it's great, but getting it to work is like trying to get blood from a stone. I signed up for 34mb fibre unlimited, I receive about 0.6mb. Totally useless 'Sky Heal' which is "designed to help you get reconnected" really what it does is tells you to make sure you have plugged in your router so unless your a total idiot it cant help you in any way. Cant play a computer console online, simply will not connect.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    1 star
East sussex Sky  
Very good and reliable connection. Always connected, always above 12mb upload. To all the moaners, try changing a few simple settings on your router, and in particular the channel number- don't use the same as your neighbours!
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
East Sussex Sky  
awful. Just awful. I cant even watch a movie from netflix without it freezing every couple of minutes!! I get faster 3g on my phone! Im supposed to have speeds up to 17mb and they never come anywhere close! Contacted sky to complain and sre if they could help and they were as helpful as a chocolate teapot and Could barely understand me! Stuck with them for 12 months... Not happy at all would not reccomend
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East sussex Sky  
After reading some of the reviews,I thought it only right to post a positive review of my time with Sky.I have been with them for a little under a year and to be honest there where a couple of problems to start with but not due to sky in my case BT connected me to a companies phone line so i ended up chasing the company to ask why i was getting their customers calling me and they told me they did not even know the line was not working but had not had any calls for days from their customers.After that was sorted i ended up with a slower internet speed due to being signed up to the wrong type of Broadband by the site i took out the deal with, idiots but once i got in touch with sky they sorted it in under 3 days,And i got 2 months worth of extra free phone calls as compensation which was nice of them as my wife likes to call her family a lot.After about 6 months the line began to drop but Sky fixed it the same day with a new plug socket and rewired the spare socket as well with a built in filter and my speed is above the average for my area which is around 8MBs i get 42MBs which is damn good i can download a 3 GB game in under 10 mins or download an Music album in around 5 to 7 mins,Even though i had a few problems Sky has been pretty good on the whole.How ever i do intend to move on as they are not good at being info friendly and unless you are tech savvy they will try it on.For the most part i would check before you sign up with any ISP if they do actually provide the service they state as in some cases you can get better service from a less well known company,I would give Sky in my case a 7 out of 10 for at least trying to provide a good level of service and connection time,But a less friendly 4 out of 10 for customer service over the phone as the call center, like most others is in India
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
East sussex Sky  
Customer service apparently pleasant and helpful at times of complaint or enquiry and service improves for short while then reverts back to rubbish speed. I suspect someone somewhere is deliberately restricting my bandwidth to force me to upgrade
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Sussex Sky  
Never seem to get over 2mb these days when I should be getting much more, often its around 1 or less. Complained about it but to no avail. Evenings is the worst when kids are home from school and the network just drops off.
  • Speed
    1 star
East Yorks Sky  
This is a copy of an email sent to sky after my broadband broke down.
Avoid this company at all costs.
After problems with my broadband I rang sky on Sunday 20th July and really didn't get anywhere. The operator informed my my broadband was fine. (Length of call 45mins).
Rang sky on Monday 21st July and advised them my broadband was not working. Line test was performed.( length of call 45 mins).
Rang sky Tuesday 22 July.(length of call 56 mins)
Rang sky Wednesday 23 July. (Length of call 60 mins).
Rang sky Thursday 24 July (length of call 68 mins)
Rang sky Friday 25 July (length of call 70 mins)
Rang sky 29 July (length of call 38 mins).
To date.
I have been promised call backs twice that have never happened. I have been accused by an operator of being sarcastic and giving her aggro.
I have had the BT socket off the wall 4 times at your request. I have tried to cancel my contract and told I would be fined 47 pounds for cancelling. I have lost count how many people I have talked too. I have had operatives hang up and be rude to me.
I have tried to follow your complaints procedure and didn't get any where.
I have since sent a full list of this experience with sky to BBC watch dog as I strongly believe I am not the only person to be treated this way. A full copy of the email sent to BBC watchdog will be made available to you at your request.
I have never been so poorly treated by a company.

Total time on the phone to yourselves is 6 hours and 36 minutes.
Is this acceptable!

I have also contacted trading standards for advise of cancelling my contract during a cooling off period in which you failed to deliver a service during this period. I will be happy to discuss these points with you
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Yorkshire Sky  
Sky customer service is disgusting. My parents phone line stopped working and the broadband became intermittent.
Sky informed and they where promised it would be fixed in 72 hours. Sadly dad had a stroke and mum had to run to the neighbours to ring the ambulance. A week later still no phone and no return calls from Sky. Mum has to ring the hospital from the phone box. Avoid this company SKY at all costs. Moving my parents back to BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East yorkshire Sky  
Sky customer service is disgusting. My parents phone line stopped working and the broadband became intermittent.
Sky informed and they where promised it would be fixed in 72 hours. Sadly dad had a stroke and mum had to run to the neighbours to ring the ambulance. A week later still no phone and no return calls from Sky. Mum has to ring the hospital from the phone box. Avoid this company SKY at all costs. Moving my parents back to BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East yorkshire Sky  
I am now using my third router supplied by Sky. I am signed up to high speed fibre which should give me a speed of up to 34 mbps. Best I have had is 29 and the lowest recently 18.
I am tied in to an 18 month contract at half price, so at the moment it's not bad value. Basic Broadband was not good enough. When my contract terminates, I shall be looking elsewhere.
An Open Reach engineer called and after much time spent messing with meters etc.said as far as he was concerned 34 was coming to the house and the rest was not his problem.
Sky give lots of useless advice such as don't have the router near a mirror, a fish tank or in an old house with thick walls-none of which applies to me.
It would be nice to subscribe to a company which would send somebody into your house to advise and check. Sky don't.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    4 stars
East Yorkshire Sky  
Our Sky broadband is horrendous! The connection drops multiple times a day and when it can be bothered to work it's painstakingly slow. Reporting the issue, switching boxes and adding a microfilter has done nothing. When my Dad attempted to fix the problem about a year ago he was coerced by a pushy salesman to lock in to the contract for another 18 months or he was told they couldn't send an engineer out (who was no help at all). The packages seem reasonable but they're hugely unreliable and everyone else I know whose internet is provided by them hates theirs too.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Eastbourne Sky  
We have been sky customers for nearly five years and in the last couple of months our broadband kept playing up - we quite reasonably asked to change our router as it is also nearly five years old - we have been ignored and kept been told that we should change the channel and the router would not be the issue ( without actually checking it ) the only other option we were given was to change to the more expensive fiber optic, which we did not want... We are actually changing to a new supplier and as a
Leaving present we were presented with an early cancellation fee - after nearly five years - because they increased their prices last June and as we did not cancel then this was seen as a renewal of our contract and this is how they justified the charges .... After resetting our router 3 times a night to have some sort of connection we are not sad to leave
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Eastbourne Sky  
Rubbish company, they promised 71 mb , I'm getting 12mb, I called many time they offer to pay more money to get more speed, although I'm paying now more than any other company.be aware of this company.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Eastbourne Sky  
poor service and when I explained that my broadband speed was low they said it was my hub and they wanted to charge me for a new hub
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Eastbourne Sky  
Speed varies by the hour, the basic broadband package is rubbish , so you have to get a more expensive package to supply multiple devices. But even that isn't stable. Trying to talk to a remote call centre is totally frustrating. They make Virgin look good!
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Eastbourne Sky  
Broadband keeps breaking down and they're not even aware of it until you call them. Terrible Customer Service. Speeds are extraordinarily low. Take ages to fix. Absolute crap. Stay away!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Eastbourne Sky  
awful customer service, awful prices for the internet speed they offer
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
eastbourne Sky  
Very intermittent speeds. Most days my broadband drops to less than 1mbps usually about mid afternoon and mid evening. Over the Christmas period broadband was dropping out completely at times.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Eastbourne Sky  
Having checked speed and found to be 0.24-0.39 Mbs DL (not fibre) expected up to 6mb!! contacted Sky, most helpful with all -- checked line OK, changed filters, re-booted, changed cord from router to master socket. Zilch!! On phone (mobile) for half hour plus going over the same things. At last managed to get an engineer appointment 2 weeks from now. Very helpful but pointless exercise. Unable to tell me what speed I should get for what I pay! Overall sympathize with customer service agent but after the test could not understand why loathe to send engineer. Seems to think something wrong with set up internally. However, same set up for last ten years and only discovered very slow speed when trying i-player and that kept buffering - has worked ok before. Sky are sending new filters and router cable. Fingers crossed or will be looking to switch but will give them a try.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    4 stars
Eastbourne Sky  
I'm paying big money for 0.04 download which is a joke
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Eastkilbride Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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