Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 7629 customer ratings since 2020-06-19 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,906 Customer Reviews over 48 pages

  • Reviewer
    Location
    Grantham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky broadband is utter crap. It can't run videos on YouTube even on 480p with constant buffering. Even though I'm side by side with the router. It can't run multiple connections at once meaning those in my house need to ask for others to go off to do something online. But alas. Im not in charge of internet and thus. Have no power as to changing to any other provider.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The service that I have had from sky has been absolutely horrendous. The broadband is extreamly slow! Virgin is much better. When the router breaks, which it will as I have had 3, the call waiting time is minimum 40 mins each time and then someone on the other end hangs up! Would never in a million years recomemd Sky to my worst enemy! Horrific expirinace! Never again!
  • Reviewer
    Location
    Devon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Constant issues of cutting out for no apparent reason, hours on phone trying to resolve, avoid!
  • Reviewer
    Location
    Crewe
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Truly awful support, rude staff and poor activation times. Router is practically made of dog poo - slow, missing features and they have the audacity to charge £70 for it. Had my line "plugged into the wrong socket" and took weeks for them to even admit fault and fix it. I received no compensation for this, despite asking.
  • Reviewer
    Location
    Sunderland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Very slow broadband. Was promised 3-6 mb, got 1.5.
    Upgraded to fibre. Promised 36-40 mb, currently getting 21. Speed drops and disconnects at least twice a day and WiFi range is poor.
    Customer service isn't much better, as they keep telling me that there is nothing wrong with the service.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We recently moved to Sky as there was an offer with Sky through moneysavingexpert which was for an amazing price. Our pervious supplier (EE) has been slow for a while, so we were looking to change.

    When the Sky broadband was activated it was still slow. We called their technical support, and they genuinely couldn't have been better. They instantly carried out a line test (EE) only played with the broadband channels.

    They arranged for Openreach to come out to our cabinet. Open reach then identified an issue at our house. Sky have gone above and beyond to help us facilitate Openreach visits.

    Their support staff call centre appears to be UK based and the staff actually appear to be technical staff as opposed to simply call centre staff.
  • Reviewer
    Location
    Bentford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company ever, they sold me a broadband service that didn't work, I cancelled the service and the sent me a letter that I owed the company 83 pounds. I didn't pay them and the bpo collection called me saying that I had to pay 50.45 pounds, less than sky was asking me. So today I paid an amount for a sky service that i never had, it's crazy, plus 25 pounds that I paid for the installation. I tried to call sky , but always I were speaking with a robot, or waiting more than 30 minutes to speak with an assistant. I don't recommend anybody sky, well unless you want to trough up your money and waste time.
  • Reviewer
    Location
    Bromley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The broadband speed is very bad, I can't watch anything all day long.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Try to avoid this company. I contract £27/month speed broadband and they spend 20 days in activate the internet, then a technician should be no exist because you must do everything by yourself with only some instructions so, obviously, before 20 days the internet connection didn’t work. Also, they charged a tax for “super fast activation fee”. Are you kidding me???? Really, DON’T TRUST IN SKY!!!!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    The worst service ever! They have created so many problems that they are not interested in refunding! They suck so much I can't even begin to say - stay away!
  • Reviewer
    Location
    Suffolk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful in every way. Been overcharged for things that I didnt even buy. Broadband rarely works. TV wont connect to wifi ...therefore no youtube, Netflix or catch up etc. Biggest pile of ****!! Been with sky 2 months and had enough of it all already. If I could give minus ratings I would have
  • Reviewer
    Location
    devon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT TRUST SKY. What a dishonest, rude company. Once adding their hidden costs more expensive than most. Promised a start date then changed to "sometime in about two weeks" when I asked why I didn't have a service. Vile staff. Cancelled Sky and now very happy with new provider.
  • Reviewer
    Location
    Barnsley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Been with sky for over 20 years been a loyal customer never missed any payments on any months for the whole 20years.
    2 years ago BT informed me that fiber broadband was open to my home. I contacted sky and taken out the fastest broadband and a new TV service with them to revive nothing but trouble with the broadband dropping out and not working, having to rest all the broadband up to 3 times a day some days. I contacted sky and they refused to give me a new router and my mum herself had to pay for a new box out of her own money Evan though we was still in the 18 month contact (2 months in). The contract is up for a renewal and we have cancelled the TV services due to no used to pay for it. We paid 75 pounds per month for broadband and TV. We then got quoted 45 pound for broadband services alone, I find this unfair and not loyal to a customer that was been with for over 20 years. Other customer I know had the brand new sky Q 4 boxes, full tv packages, and fiber broadband all for 80 pounds per month. Sky's have no loyalt to their existing customer what so ever. The customer services is very poor and the manger I spoke to called Donna is the rudest person to speak to and wouldn't advise anyone to talk to her. Sky is terrible and their service and customer services I've very poor aswell!! Stay away people... my policy is now cancelled and won't be going back to them. Moving provides. Hope no one else experiencing this.
  • Reviewer
    Location
    Dorset
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with Sky for a few years, the speeds were awful and it's really expensive. Their owned supplied routers are terrible and they limit using 3rd party routers. WE have recently switched to post office broadband and noticed a big difference in speeds, at it's about half the price.
  • Reviewer
    Location
    Northern Ireland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please stay away from Sky!

    Our kids really wanted sky t.v so we swapped our TV, phone and broadband package from BT to sky. Worst mistake ever. Our internet is painfully slow. We complained numerous times but it has never got any better. To make things worse our phone bill was through the roof every month - turns out that we are being charged a national rate for local numbers! Sky claim that Anything outside your own code area ( even if only 20mile down the road) if they have a different dial code the it's national not local!!! Absolute joke!

    To use catch up TV we have to wait on a programme downloading all day before we can view it :(

    We are cancelling sky and returning to BT.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Conning and ripping everyone off for their shoddy speeds, reliability and customer service. Consistent drops in connection, lagging when gaming, or video conference calling. Speaking with their customer service is pointless (turn it off and back on again). As soon as the contract is done, I'm out. If you're in London, avoid.
  • Reviewer
    Location
    Norfolk
    Reviewing
    Sky
    Date
    Comments
    I was previously with sky for three and a half years and moved property to a new build. Tried to arrange sky to simply move my existing package from my old address to the new one. Absolute chaos from start to finish, this company do nothing but misled and lie to customers. Two and half months later and I was still waiting for the broadband to installed. I had to listen to every excuse under the sun as to why it couldn't be installed due to cabling issues. This company were clearly happy to charge for service the obviously couldn't provide. The staff are rude and incompetent and no one seems to have a clue what's going on. Eventually I cancelled my order and even that was a complete hassle and nightmare. They never cancelled the contract despite specifically requesting this and furthermore owed me money which I constantly had to chase to get back. I would not recommend this company to anyone and would actively avoid at all costs.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Switched from BT last year. Counting the months until we can move elsewhere and regain a reliable WiFi service. Problems from the start; wifi cutting in and out, didn't cover house having to buy all sorts of extensions and plug-ins. We should have cancelled however are now stuck with a WiFi service which works less frequently than it actually works. Kids upset that they can't do their online gaming; we're having to use phone data for basic browsing etc...To date customer service of no service. I would recommend avoiding Skype broadband at all costs; easily our worst internet/broadband experience.
  • Reviewer
    Location
    Weston-super-Mare
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We signed up for sky fibre for 1 year and from the work go there was problems. First they sent us the wrong home hub that was set up for standard broadband so didn't work with our fibre connection, then they sent out an engineer to correct the problem, not by swapping the home hub but by switching our line to standard broadband (which we didn't want) and now we have endless trouble with the connection! Our download speed is so slow that it would normally be quicker to drive across town and buy a movie from the shelf than it would to download, all our devices our considerably slow even our smart phones and for any sort of device requiring high speed such as a PlayStation you might as well forget it because as soon as you start something the connection drops out and we have to reset the box.. Very unimpressed with a very poor quality product.
  • Reviewer
    Location
    Skelmersdale
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I was originally with Be internet, and was very happy eith them, but they just took way too long to upgrade to fibre, which they still not done.

    So I waited and heard about sky fibre.

    I contacted them via their web chat, asked a ton of questions, and after a good talk decided to try them.

    They made changing over very easy, did most of the work for me, took me through the sign up process too.

    Now I have been with sky since 08/may/2013.

    {I do get a little down time once every now and then, think longest was 2 hours, which I called them, and by time I got through to them, and started to ask them to check line etc, it came back on.

    I do get the odd quick time out, say a few minutes and notice my ip has changed, so I am guessing it their hardward refreshing all the ip address's, which is quite normal when on a dynamic ip.

    I would say I have a 98% to 99% uptime, and service is usually always fast too.

    I have used it to run a shoutcast stream to secondlife, a web server, downloaded heavily, watched so many hd clips and concerts off youtube, all with no problems.

    My only one real gripe is that they won't allow thier customers to have their details for the router, so your stuck with the one they provide, so home networks are limited speed wise.

    But overall I am very happy with my service.
  • Reviewer
    Location
    Stoke
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A while ago I spent over 3 months with my Internet droping out 10 - 50 times a day. They never fixed it and after giving up it eventualy started working again. Now I have give them my notice to cancel and suprise they keep droping me again. They do this on purpose! They are the worse kind of people. They have you running round it circles while they play dumb. I will never return to sky again they don't care about there customers at all. Also they won't reduce my bill which is 70 pound for only standard package. They should be banished! Don't even deserve 1 star!
  • Reviewer
    Location
    Derbyshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    its very very hard to leave sky.
    they make it very hard to charge more from you.
    prices are high.
    Indian call centers hard to deal with
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Couldn't make a worse service if you tried. They never answer emails and the phone queue is very long. Broadband speed is roughly 1/5th of what we pay for. Service drops out completely about once a week, from anywhere between an hour and a day. Don't go with Sky! They are *AWFUL*
  • Reviewer
    Location
    Devon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Every aspect of my sky broadband is sub standard. We live in a small mid terrace but struggle to get any signal upstairs. The speeds are so slow we cannot even stream a programme on tv, constantly interrupted by buffering. When opening web pages on both the pc and smartphone, we have to wait noticeably for them to load up, some more complex pages don’t load at all.
    Spoke to customer services for around 45 minutes, told you get what you pay for and there is no solution to my problem.
    Please don’t use sky broadband it isn’t fit for purpose.
  • Reviewer
    Location
    Crewe
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Promised 11-17mb/s, getting 1.5mb/s at best. Sky blame the lines, had BT engineer out twice (we had to pay once) and no problem with the line.

    Sometimes when called the service agent would lie through their teeth and say we are receiving around 12mb/s.

    2/10 would discourage anyone from having sky internet unless they had it free with a package.
  • Reviewer
    Location
    Morpeth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst i ternet ever, extremely slow download very poor connection to servers. When gaming the ping is through the roof. DO NOT EVER BUY THIS INTERNET EVER COMPLETE WASTE OF MONEY AND TIME
  • Reviewer
    Location
    Wokingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible. Avoid at all costs. Customer service representatives just don't answer EVER. If you want to get something sorted, just hope it's on their terms because it certainly won't be on yours.
  • Reviewer
    Location
    Southport
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I had a good experience with them. Made setup very easy and internet is always very good. I'm a web developer so I'm on internet all day. Thought I'd post a good experience as it has been.
  • Reviewer
    Location
    Newcastle upon tyne
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky used to be the best company for tv and broadband, well worth the price (back then). All i can say now is very over priced for a very poor quality service and terrible broadband speeds. Very unreliable aswell. Been with sky for over 8 year and its got that bad im looking into other companys to go with. Not good sky, not good at all.
  • Reviewer
    Location
    grimsby,lincolnshire uk
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      4 stars
    • Speed
      1 star
    Comments
    on broadband connect in the middle of the day its fine but from 5pm onwards get a very slow speed its 8mb and about that time i get less then 1mb and frequent disconnects
  • Reviewer
    Location
    Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky made a total mess of my house move which was already stressful enough as it is.
    Had almost 2 weeks of no broadband and on the day they said it would go live it still doesn't. No text, email or call to say why so I had to go out my way to contact them only to find out it's delayed further.
    They offered me a few pounds in compensation and would not budge on anything. Terrible service, I'm furious and now switching provider for TV and Broadband.
  • Reviewer
    Location
    Hayle
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Moved house, was promised a minimum of 12, and potentially 20 from a standard phone line (no Sky fibre available here). Instead I get maybe 4 down, and it disconnects roughly every twenty minutes. I'm using an Xbox one, that has a wired connection to the router to measure this speed. It's absolutely awful, and I have scheduled BT fibre to be installed.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After 2 years with Sky it is time to move on. I just found that Sky was charging me £2.50 every month for not taking their TV package. When I called , they agreed to remove the £2.50 from my monthly bills which were almost £32 for the slowest speeds imaginable. I asked that they pay back my money which they had been taking from my account. After many calls I managed to get someone to credit my account . After all of that I was left with a bad feeling and they have lost me as a customer. I would not recommend.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Comments
    It took me 20 hours of chat on Sky's IM messenger app for them to mistakenly block my account and then cut me off.

    For such a large company, their customer service is terrible.

    DO NOT RECOMMEND
  • Reviewer
    Location
    london
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    worst experience ever ,horrible nasty ,evil people DO NOT GET SKY no matter what this people hang up the phone on you when they don`t know what to do !! you will regret it if you get SKY !!!!
  • Reviewer
    Location
    EN5
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    CROOKS! First let me say that I didn't join Sky by choice, I was transferred when they took over O2. I also noticed the slower broadband speed that others have mentioned, but that isn't my main complaint! I had as part of my package free international calls, which is what I joined O2 for in the first place. This was also transferred to Sky until suddenly I noticed a much higher charge to Sky on my bank statement. It turns out that they suddenly decided to transfer me (and everyone else on the same package) to a different package which didn't include international calls! They said I could 'upgrade' to the new international package and pay more for the privilege. Not only that, they would lock me into another year contract to receive the same service as I always had. This is clearly just an underhand way of holding on to customers, while getting them to pay even more. With me it hasn't worked, I've just signed up with Plusnet.
  • Reviewer
    Location
    Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    If you like having distinctively average broadband that will cut out and then come back on again randomly this is the company for. If you want poor customer service when trying to fix the issue, again the company for you.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Moved house almost a month ago to a family members house who also had Sky. My mother called up to inform them, told to call back a week later in order to get our services switched on. My family member in the mean time had hers switched over 3 days into the move. Mother called up and spoke to a customer service advisor who's level of English was worse than a 1 yeat old told us he'll get it switched on in a week. The week passes no internet on, I call them up and get told that we had apparently signed up for Fibre which will take 4 weeks to be turned on. I get a confirmed switch date for 5th October. Call up and promised it will be on for 6. 7pm no internet call back and spend 2 hours on the phone to be told Open Reach missed the appointment and no one contact me to inform me. Now they say they cannot do anything until next week. I would seriously consider staying away. Calling up Virgin Media first thing tomorrow.
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Genuinely never had worse broadband in my life. Constant cutting out, always dropping below fiber speed, never get signal around the house on WiFi.

    If you play games online, don't bother.
  • Reviewer
    Location
    Rochester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Switched to sky for mobile and broadband, mobile took 3 days to switch /port my number and had cheak to charge me for late payment when each service debits on different days, then when engineer came to install broadband he assaulted me and I never been more disgusted with any provider and not even an apology, up to you but I can safely say they treat customers disgusting and charge you extra for that service

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.